BMC Remedy Action Request System 7.1.00: Configuring

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AR System documents AR System documents 12 Configuring The following table lists documentation available for AR System products. Unless otherwise noted, online documentation in Adobe Acrobat (PDF) format is available on AR System product installation DVDs, on the Customer Support site (http://www.bmc.com/support_home), or both. You can access product Help through each product’s Help menu or by clicking Help links. Title Description Audience Concepts Overview of AR System architecture and features with indepth examples; includes information about other AR System products as well as a comprehensive glossary for the entire AR System documentation set. Everyone Installing Procedures for installing AR System. Administrators Getting Started Introduces topics that are usually only learned when first starting to use the system, including logging in, searching for objects, and so on. Everyone Form and Application Objects Describes components necessary to build applications in AR System, including applications, fields, forms, and views. Developers Workflow Objects Contains all of the workflow information. Developers Configuring Contains information about configuring AR System servers and clients, localizing, importing and exporting data, and archiving data. Administrators Installing and Administering Contains information about the mid tier, including mid tier Administrators BMC Remedy Mid Tier installation and configuration, and web server configuration. Integrating with Plug-ins and Discusses integrating AR System with external systems Administrators/ Third-Party Products using plug-ins and other products, including LDAP, OLE, and ARDBC. Developers Optimizing and Server administration topics and technical essays related to Administrators Troubleshooting monitoring and maintaining AR System for the purpose of optimizing performance and troubleshooting problems. Database Reference Database administration topics and rules related to how AR System interacts with specific databases; includes an overview of the data dictionary tables. Administrators Administering BMC Remedy Server administration and procedures for implementing a Administrators DSO distributed AR System server environment with the BMC Remedy Distributed Server Option (DSO). Administering BMC Remedy Flashboards administration and procedures for creating and Administrators/ Flashboards modifying flashboards and flashboards components to display and monitor AR System information. Programmers CAPI Reference Information about AR System data structures, C API Administrators/ function calls, and OLE support. Programmers C API Quick Reference Quick reference to C API function calls. Administrators/ Programmers
Title Description Audience Java API Information about Java classes, methods, and variables that integrate with AR System. This online documentation is in ardoc71.jar, typically located in C:\Program Files\AR System\\ARServer\Api\doc on Windows and /usr/ar//api/doc on UNIX ® . Java Plug-in API Information about Java classes, methods, and variables used to write plug-ins for AR System. This online documentation is in arpluginsdoc.jar, typically located in C:\Program Files\AR System\\ARServer\Api\ javaplugins on Windows and /usr/ar// api/javaplugins on UNIX. Administering BMC Remedy Email Engine Procedures for installing, configuring, and using the BMC Remedy Email Engine. Error Messages List and expanded descriptions of AR System error messages. Administrators/ Programmers Administrators/ Programmers Administrators Administrators/ Programmers Master Index Combined index of all books. Everyone Release Notes Information about new features list, compatibility lists, international issues, and open and fixed issues. Everyone BMC Remedy User Help Procedures for using BMC Remedy User. Everyone BMC Remedy Import Help Procedures for using BMC Remedy Import. Administrators BMC Remedy Procedures for creating and modifying an AR System Administrators Administrator Help application for tracking data and processes. BMC Remedy Alert Help Procedures for using BMC Remedy Alert. Everyone BMC Remedy Mid Tier Configuration Tool Help Procedures for configuring the BMC Remedy Mid Tier. Administrators Preface 13
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BMC Remedy Action Request System 7.1.00: Configuring

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