BMC Remedy Action Request System 7.1.00: Configuring

User action Behavior
The user specifies a
valid preference server
The user specifies an
invalid preference
server
Setting centralized preferences on Windows clients
Centralized preferences
The system connects to the preference server and the Accounts
list is updated to reflect the list of servers that are specified on
the Server List setting for that preference server.
The system searches the accounts list for a server that is
designated as a preference server. If one is found the server
name is written to the Preference Server field of the Login dialog
box. In addition, the accounts list is updated to reflect the list of
servers that are specified on the preference server.
Note: The user will receive this warning: 50174—The
preference server specified is invalid. Another
preference server has been selected.
If no preference server is available, the default preference
values are used and no session specific changes to the
preferences are stored. (Local preferences are disabled.)
The user will receive this warning: 50175 -- The
preference server specified is invalid. User
preferences will not be used.
User and administrator preferences can be set using the following client tools:
For BMC Remedy User and BMC Remedy Alert, preference settings are
accessed through the Tools > Options menu, and are stored in the AR System
User Preference form.
For BMC Remedy Administrator and BMC Remedy Import, preference settings
are accessed through the File > Preferences menu, and are stored in the BMC
Remedy Administrator Preference form.
NOTE
These forms are available through the AR System Administration Console; click
System > User Preferences or click System > Admin Preferences.
In BMC Remedy User, users can also create and save customizations such as
reports, macros, favorite forms, user data, custom field defaults, and saved
searches. All these customizations are stored locally on the client, but they can be
uploaded to and downloaded from the AR System Central File form for
centralized access.
Preferences can be set in BMC Remedy User to synchronize local and central copies
by uploading or downloading files manually or automatically, such as when the
user logs in. Before selecting a synchronization method, users need to consider the
number of customizations, the frequency of changes, and whether central or local
copies of files are likely to be the most current.
For more information about creating customizations, and downloading and
uploading custom files, see BMC Remedy User help.
Chapter 3 Setting user preferences 49