BMC Remedy Action Request System 7.1.00: Configuring

About license types
About license types
To use AR System fully, you need several types of licenses in addition to an
AR System server license:
AR System user—The following types of licenses provide users write access to
an AR System server:
AR User Fixed
AR User Floating
For more information, see “License types” on page 82.
Server options—Optional server components, such as Distributed Server
Option (DSO) and Flashboards, require separate licenses.
Application—To be run on an AR System server, most applications must be
licensed on the server.
Application user—To use AR System–based applications, each user needs two
licenses: an AR System user (fixed or floating) and an application user (fixed or
floating).
An AR System server with no server license allows you to assign these licenses:
Three fixed user write licenses
Unlimited user read licenses
Unlimited user restricted read licenses
You can evaluate AR System without purchasing or activating any licenses. You
are limited, however, to a maximum of 2000 requests per form.
To purchase additional licenses, contact your BMC Remedy product sales
representative or an authorized reseller.
For information about licensing applications that you create using BMC Remedy
products, see the Integrating with Plug-ins and Third-Party Products guide.
Licenses in a server group
Because servers in a server group use the same database, they share licenses. Each
server must have its own AR Server license and license key, but it shares all other
licenses with the other servers in the group.
For more information about server groups, see “Running servers as part of a
group” on page 155.
Chapter 2 Licensing AR System 33