BMC Remedy Action Request System 7.1.00: Configuring

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BMC Remedy Action Request System 7.1.00 42 Configuring To generate a license usage report 1 In the AR System Administration Console, click System > General > Add or Remove Licenses. 2 In the Add or Remove Licenses form, click Generate License Usage Report. 3 Click the arrow next to the License Report Start Date field, and select a date from the calendar. The start time is 12:00:00 a.m. on the specified date. 4 Click the arrow next to the License Report End Date field, and select a date from the calendar. The end time is 11:59:59 p.m. on the specified date. NOTE If the selected start or end date exceeds the time period covered by the server, the first or last date covered by the server is used instead. The time period covered by the report is specified in the report header. 5 Click Generate Report. A message specifying the location of the ReportResult.csv file appears. By default, the file is stored in this directory: (UNIX ® ) /Db (Windows) \ARServer\Db 6 Click OK. The license usage report is displayed in a CSV-compatible viewer, such as Microsoft Excel. NOTE You can also use the produse.exe utility to generate a license usage report. See Appendix H, “Using produse.exe.”. Reporting license usage within a date range By default, the information in the license usage report is based on all the license usage data stored on the server. To limit the information in the license usage report, specify a date range when running a license usage report. Verifying purchased licenses To obtain an up-to-date list of your AR System licenses, you can request a reconciliation report of purchased licenses from BMC. Contact your BMC Sales representative or Customer Support (see “Support by telephone or email” on page 3).
Chapter 3 Setting user preferences This section discusses options for setting user and administrator preferences locally and on the server (centralized). The following topics are provided: User preferences and customizations (page 44) Local preferences (page 44) Centralized preferences (page 45) AR System User Preference form fields (page 50) Setting centralized preferences on web clients (page 79) Chapter 3 Setting user preferences 43
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