december-2009

TRAVEL ASSISTANCE FOR DELAYED OR CANCELED FLIGHTS
At United Airlines, our priority is safety and keeping an on-time
schedule. On occasion, canceling or delaying a fl ight is the only option
to assure we maintain the highest safety standards.
Flight canceled? We automatically confi rm you on the next United
fl ight with available seats. EasyCheck-in® units located in the concourse
will assist you with information and a boarding pass—it will also help
you standby for an earlier United fl ight if one is scheduled. If you want
to travel standby and aren’t boarded, we will transfer your name to the
next United fl ight to your destination until you are onboard.
What about my bag? Baggage is boarded on the next fl ight if space
is available. This means your bags may arrive before you. United will
secure the bag until you claim it. See a baggage claim representative.
What if I have to stay overnight? If a fl ight is canceled to address a
mechanical issue or another similar reason within our control, we
IAD
WASHINGTON / DULLES INTERNATIONAL AIRPORT
United Gate Area
United Premier Check-in
United Check-in
International Arrivals Suite (except from Canada)
United Red Carpet Club
United First International Lounge
Lufthansa Gate Area
Lufthansa Check-in
Air Canada Gate Area
Air Canada Check-in
ANA Check-in
ANA Fuji Lounge/Gate Area
Austrian Airlines Check-in
Austrian Airlines Gate Area
SAS Gate Area
BWIA Gate
Shuttle Train
LAX
LOS ANGELES INTERNATIONAL AIRPORT
South African Airways
US Airways Gates
★ United Easy Check-in
US Airways Check-in
United Gate Area
United Premier Check-in
United Check-in
United Red Carpet Club
United First International Lounge
Lufthansa Check-in
Thai Airways Check-in
Air Canada Check-in
Air New Zealand Check-in
ANA Check-in
Inter-Terminal Shuttle Bus Stop (Arrival Level)
Singapore Check-in
US Airways Club
US Airways Check-in
US Airways Gates
Asiana Check-in
★ United Easy Check-in
International Arrivals
Facility for Connecting
Passengers
(Lower Level)
C2 C4
CONCOURSE C
C6 C8 C12 C14 C16
C28
C18 C20 C22 C24 C26
H
D2 D4 D6
CONCOURSE D
D8 D10 D14 D16 D18 D20 D30
C1 C3 C5 C7 C9 C11 C17 C19 C23 C27
D1 D3 ★
D5 D7 D11
D15 D23
A2 A4
H
A6
A14/16
CONCOURSE A
A32
CONCOURSE B
A1 A3 A5
Pedestrian
Walkway
B37 B39 B41 B45 B47 B79
CONCOURSE A
TOM BRADLEY
INTERNATIONAL
TERMINAL
Terminal
Upper Level
C Connector Tunnel
TERMINAL 3
HEMISPHERESMAGAZINE.COM | DECEMBER 2009
will provide you with a hotel and meal voucher. For uncontrollable
events—such as weather—we may be able to help you locate a local
hotel at a discounted rate; however United does not cover hotel or
meal expenses in this event. If we can not retrieve your checked bag,
overnight kits containing toiletries are available. Please see an agent.
What if the reason for my travel no longer exists? If as a result of the
delay or cancelation you decide not to travel, call United reservations
(1-800 UNITED-1) to get information on your options.
Help us help you keep informed. Sign up for EasyUpdate®, our messaging
service. If your fl ight is canceled or delayed, EasyUpdate® will
inform you. Enroll at united.com/easyupdate. At home? Go to united.
com for information or to check-in and print your boarding pass.
Your safety and satisfaction are important. We appreciate your business
and apologize for any inconvenience you may have experienced.
Z GATES
EasyCheck-in is available at this airport.
TERMINAL
Parking
TERMINAL 1 12
TERMINAL 2
8
US Airways Club 4B
Roadway
International
Arrivals Building
EasyCheck-in is available at this airport.
133
Transportation to
International Arrivals
Building for Washington
Passengers Only
US Airways Ticket Counter
(Upper Level)
Mezzanine 71A
Level ★ 70A
71B
70B
73
66
72
75A
75B 74
68B
69B
77 76
80
81 ★
82
83
84
85
86
87
88
TERMINAL 4 TERMINAL 5 TERMINAL 6 TERMINAL 7 TERMINAL 8