december-2009

More documents

Recommendations

Info

16 DECEMBER <strong>2009</strong> | UNITED.COM voices $22 million in incentive pay to eligible frontline employees in recognition of this accomplishment. In addition, the carrier’s aircraft condition, cleanliness and employee courtesy ratings are at all-time highs. “Our team is doing great work,” Tague says. “A consistent focus on the basics is creating an environment that enables our employees to be successful at what they wake up every morning wanting to do, which is to provide great service for our customers.” The desire to improve service for customers is permeating the company. One example is a training program that customer service representatives at Washington Dulles Airport, in conjunction with management and local unions, came up with to fi lm their interactions with customers and share them on a peer-to-peer basis. (The program will be rolled out companywide in 2010.) The goal: show how changing one or two little things can improve the interaction. As Alexandria Marren, senior vice president of onboard service, noted in a recent Hemispheres Voices column, “The bottom line is, we are in the service business. We always want our customers to feel cared for and respected. Our people love what they do, and they are focused on being attentive to our customers’ needs. With that attitude —and all the necessary tools—we are making the customer’s experience that much better.” Just like other large organizations navigating the current economic environment, United is ensuring it’s making the right investments that provide value and return to customers. For example, this year the company completed the rollout of new international fi rst and business cabins on its Boeing 767s and 747s, incorporating new lie-fl at “We’re putting a stake in the ground that we will not settle for anything other than the best.” UNITED AIRLINES PRESIDENT JOHN TAGUE, on board one of the company’s B747 aircraft confi gured with new United First suites seats, improved on-demand entertainment and other amenities that have won appreciative notices from media outlets—including, two years in a row, American Express Publishing Company’s Executive Travel magazine—and customers alike. Customer satisfaction ratings are up as a result. Overall satisfaction ratings from customers fl ying the reconfi gured international widebody aircraft are nearly two times greater than they were before the improvements. Additionally, an online survey found that ratings for cleanliness and cabin condition improved three times over. The company will begin the same upgrades on all of its 777 aircraft early next year. Work is well under way in converting the Airbus 320s previously used for United’s former Ted product, installing fi rst-class seats and leather throughout. Red Carpet Clubs are also being thoroughly refurbished to provide a more relaxing environment for customers waiting pre-fl ight or during layovers. United recently began the process of introducing new uniforms by designer Cynthia Rowley. The company is involving all employee groups in the eff ort, gathering input about what is important to them. This is one of the many investments United is making and refl ects the importance the company places on creating the best environment for customers and employees. At the same time that the company is focused on improving its performance, it is also committed to strengthening its alliance and partner relationships. In October, United welcomed Continental to the Star Alliance, providing access to more than 60 new destinations for United customers. In December, Brussels Airlines joins Star Alliance as well. The addition of Brussels Airlines is even more valuable due to United’s announcement that it will be adding additional nonstop service to Brussels from its Chicago hub. With the work under way and the strong network and unmatched alliances, there’s every reason to believe United will go from strength to strength, Tague says. The number of industry fi rsts reads like a timeline of modern air travel: United employed the fi rst fl ight attendants and opened the world’s fi rst fl ight kitchen in the 1930s. United was the fi rst airline to introduce a credit card in the 1960s, and—in the 1990s— was the fi rst to off er e-tickets. More recently, United cofounded Star Alliance, the fi rst truly global alliance. In the last few years, United bucked the trend of adding seats in coach cabins and continues to off er Economy Plus, the product it pioneered that off ers more legroom and has proven to be hugely popular with customers. And next year, United will move its airline operations from suburban Chicago to the iconic Willis Tower in the heart of the city’s downtown Loop. The new location will act as an engine of collaboration among employees and a clear representation of United’s future. “We’re passionate about running a great airline,” Tague says. “The performance improvements we’ve made in the past year give us the confi dence that we are on the right path to continue and build momentum in 2010.” PHOTOGRAPH BY UNITED AIRLINES CREATIVE SERVICES
DON’T GO INTO INTERNATIONAL MARKETS WITHOUT THE PROPER EQUIPMENT. Translation, Interpretation, and Multicultural Marketing Litigation Support and Electronic Data Discovery Online Document Collaboration and Virtual Data Rooms Global and Multilingual Staffing To find out more about how TransPerfect can support you in global markets, contact us at info@transperfect.com or visit us online at www.transperfect.com.
Page 1 and 2: THREE PERFECT DAYS: RIVIERA MAYA TH
Page 3 and 4: There is more to jewellery than how
Page 5: Make This Your Mountain How far wou
Page 9 and 10: PHOTOGRAPH BY EHREN JOSEPH Dec. GIR
Page 11 and 12: Our best headphones. Since we intro
Page 13 and 14: NASDAQ GRMN ©2009 Garmin Ltd. or i
Page 15: PHOTOGRAPH BY UNITED AIRLINES CREAT
Page 20 and 21: COLD MOUNTAIN // Four mountaineers
Page 22 and 23: HEMISPHERESMAGAZINE.COM | DECEMBER
Page 24 and 25: DECEMBER 2009 | UNITED.COM 24 dispa
Page 26 and 27: DECEMBER 2009 | UNITED.COM 26 dispa
Page 28 and 29: Palm Tree Pendant with Diamonds $37
Page 30 and 31: 30 DECEMBER 2009 | UNITED.COM TALL
Page 32: 32 CHRISTMAS VILLAGE // You know th
Page 35 and 36: The Eyes Have It Steiner’s Peregr
Page 38 and 39: Now United Mileage Plus Visa cardho
Page 40: 40 Slather on some SPF 50 and head
Page 44 and 45: DECEMBER 2009 | UNITED.COM 44 hero
Page 46 and 47: 46 DECEMBER 2009 | UNITED.COM sound
Page 48 and 49: 48 DECEMBER 2009 | UNITED.COM ACTIO
Page 50 and 51: 50 DECEMBER 2009 | UNITED.COM IT’
Page 52 and 53: 52 DECEMBER 2009 | UNITED.COM print
Page 54 and 55: Our home buying story: We wanted to
Page 56 and 57: DECEMBER 2009 | UNITED.COM 56 sport
Page 58 and 59: Your Children's Names (up to 4 name
Page 60 and 61: 60 DECEMBER 2009 | UNITED.COM kitch
Page 62 and 63: Photo: Chris Callis A NON-SURGICAL
Page 64 and 65: DECEMBER 2009 | UNITED.COM 64 indus
Page 66 and 67:
DECEMBER 2009 | UNITED.COM 66 indus
Page 68 and 69:
Why log in when you can go out? Ho
Page 70 and 71:
70 DECEMBER 2009 | UNITED.COM I bea
Page 73 and 74:
PHOTOGRAPH BY CLAIRE BENOIST artifa
Page 75 and 76:
OLYMPICS, IN LONDON’S 2012 SUMMER
Page 77:
ALICIA GUTIERREZ, 15 JUNIOR OLYMPIC
Page 80 and 81:
00 UNITED.COM DECEMBER 2009
Page 82:
CRAZY TOURIST BY AARON GELL PORTRAI
Page 86 and 87:
MOBILE MATRIX 2006 generally gravit
Page 88 and 89:
88 DECEMBER 2009 | UNITED.COM
Page 90:
90 DECEMBER 2009 | UNITED.COM BLUE
Page 94 and 95:
DOWN MEXICO WAY Local residents in
Page 96 and 97:
96 DECEMBER 2009 | UNITED.COM THE R
Page 99 and 100:
PHOTOGRAPH OF YOGA BY SHUTTERSTOCK
Page 101:
HEMISPHERESMAGAZINE.COM | DECEMBER
Page 104 and 105:
GIFT GUIDE Featuring One-Touch pict
Page 106 and 107:
GIFT GUIDE These spectacular Art De
Page 108 and 109:
GIFT GUIDE MTM, the leading manufac
Page 110 and 111:
GIFT GUIDE Water-resistant to 1000m
Page 113 and 114:
Wine Country By David Bernad // Fou
Page 115 and 116:
The ravi instant wine refresher rav
Page 117 and 118:
DECEMBER 2009 PLAY ENTERTAINMENT IN
Page 119 and 120:
MOST FILMS HAVE BEEN EDITED FOR AIR
Page 121 and 122:
Inspired by the art of Picasso, Mot
Page 123:
MONSTERS VS. ALIENS When Susan Murp
Page 126 and 127:
AUDIO PROGRAMMING CHANNELS & ARTIST
Page 128 and 129:
ROUTE MAPS NORTH AMERICAN CITIES Un
Page 130 and 131:
Delhi ROUTE MAPS INTERNATIONAL CI
Page 132 and 133:
TERMINAL DIAGRAMS DOMESTIC MAKING Y
Page 134 and 135:
DEN DENVER INTERNATIONAL AIRPORT Un
Page 136 and 137:
CLT TERMINAL DIAGRAMS US AIRWAYS HU
Page 138 and 139:
CUSTOMS & IMMIGRATION ENTRY REGULAT
Page 140 and 141:
140 DECEMBER 2009 | UNITED.COM ACRO
Page 142:
EASY MODERATE HARD 1. 2. 3. 142 DEC
Page 145 and 146:
FloorLiner Shown in GTI Proudly De
Page 147 and 148:
UNITED ECONOMY - NORTH AMERICA SNAC
Page 149 and 150:
BREAKFAST ON FLIGHTS OVER 3 HOURS D
show all

december-2009

You also want an ePaper? Increase the reach of your titles

Delete template?

Save as template?