october-2010

MORE FOR YOU
Information for your safety and comfort
Check-In
AirTran Airways offers four (4) convenient
check-in options: online, online from mobile
web, at the ByePass kiosk in the terminals
and at the ticket counter. We recommend
you check in at least 90 minutes before your
scheduled departure time. Your assistance
will help us achieve an on-time departure.
Disability Assistance
AirTran Airways offers assistance to its
customers with disabilities, including wheelchair
assistance on the ground and in fl ight.
Carry-On Baggage
Customers are limited to one (1) bag per person,
plus one (1) additional personal item, such as a
handbag, overcoat, or wrap; camera; reasonable
amount of reading material; laptop computer;
briefcase; infant bag; or child-restraint seat if the
child occupies the seat. All carry-on baggage must
fi t completely underneath the seat in front of you
or in an overhead compartment. Food or drink
brought on board must be either consumed prior
to takeoff or stowed as carry-on baggage. At
times, the number of items allowed on board may
be subject to space availability and government
limitations. No carry-on item may exceed overall
dimensions (length + width + height) of 55" and
must remain within 17" long x 12" wide x 8.5" high to
fi t underneath the seat. Occasionally, a customer
may purchase an additional seat to transport an
article not suitable for acceptance as checked or
carry-on baggage. Please contact your AirTran
Airways Ticket Agent for more information.
Seatbelt
Turbulence is the most likely threat to your
safety aboard this fl ight. We do all we can
to avoid turbulence; however, in the unlikely
event of clear-air turbulence, AirTran Airways’
policy requires that unless you absolutely
must leave your seat, your seatbelt should
remain fastened about you at all times.
Flight Deck Visits
Visits to the fl ight deck are available while the
aircraft is parked at the gate. Let your Flight
Attendant know if you are interested in seeing it.
WELCOME ABOARD
Refreshments
Complimentary snacks, soft drinks, juices,
water and coffee are served on most fl ights.
Alcoholic beverages are available at a nominal
charge in the main cabin. Business Class
customers receive complimentary drinks.
Only alcoholic beverages provided by AirTran
Airways, and served by our fl ight attendants,
may be consumed aboard this fl ight. In
accordance with federal law, we serve alcohol
only to passengers who are 21 years of age
or older, and cannot serve alcohol to anyone
who appears to be intoxicated. All food and
beverages furnished by AirTran Airways must
be collected prior to takeoff and landing.
Smoking
The use of electronic cigarettes and chewing
tobacco is prohibited onboard the aircraft.
Smoking is not permitted anytime while aboard an
AirTran Airways fl ight, including in the lavatories.
Also, federal law prohibits, and a passenger
can be fi ned up to $2,000 for tampering with,
disabling, or destroying an aircraft lavatory
smoke detector. Thank you for your compliance
and helping to keep our planes smoke-free.
Electronic Devices
We ask your cooperation in turning off and
stowing all portable electronic devices when
directed to do so by a Flight Attendant. We ask
that you discontinue use of your cellular phone,
pager and personal digital assistant (PDA)
with transmitting devices once the forward
cabin door is closed. All portable electronic
devices must remain off during taxi, takeoff
and landing. We must ask that you never use
the following during fl ight: cellular phones,
two-way pagers, radios (AM/FM, VHF or
satellite), TV sets, remote-controlled games
or toys, cordless computer mice, GPS, and
commercial television cameras. These
devices emit signals that may interfere with
the aircraft’s communication and navigation
systems, triggering a warning and creating
possible inconvenience for all passengers.
Suitable devices such as laptop computers,
PDAs without transmitting devices, audiotape
and CD players, hand-held electronic games,
shavers, cameras and calculators may be
used when directed by a Crew Member.
Crew Interference
Please be advised that interference with
a Crew Member’s duties is a violation
of federal law. An incident report may
be fi led with the FAA regarding a
passenger’s behavior. Under federal law,
no person may assault, threaten, intimidate
or interfere with a Crew Member in the
performance of his/her duties aboard
an aircraft. Crew interference may result
in a fi ne of up to $10,000, imprisonment
or both for violating federal law.
Security
Passengers should refrain from carrying
packages or articles belonging to someone else,
and your baggage should be in your sight at all
times when not in the custody of AirTran Airways.
Hazardous Materials
Many common items used every day in the
home or workplace may seem harmless, but,
when transported by air, can be very dangerous.
In fl ight, variations in temperature and pressure
can cause items to leak, generate toxic fumes or
start a fi re. For this reason, hazardous materials
are prohibited in luggage or from being carried
on board, and federal law requires you to
declare them. Violators may be subject to a
civil penalty of up to $25,000 for each violation
and, in appropriate cases, a criminal penalty of
up to $500,000 and/or imprisonment of up to
fi ve (5) years. Certain exceptions for personal
care, medical needs, sporting equipment
and items to support physically challenged
passengers are acceptable. If you are unsure
whether the item you wish to pack in your
luggage or ship by air is hazardous, pick up a
brochure located at the ticket counter, contact
your airline representative or visit our website.
Customer Relations
We would like to hear your comments.
Please contact us via e-mail by visiting
airtran.com and following the “contact
us” link near the bottom of the page.
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