School of Computing / Skool vir Rekenaarkunde - Name
School of Computing / Skool vir Rekenaarkunde - Name
School of Computing / Skool vir Rekenaarkunde - Name
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8 Frequently asked questions<br />
12<br />
There are various reasons why you may wish to contact Unisa. However, too <strong>of</strong>ten you are<br />
put on hold and have to go from one person to another before you finally reach the correct<br />
person. Therefore, in this section, in this section we provide a list <strong>of</strong> common reasons why<br />
students contact us and information on how to address these problems in the most efficient<br />
and quickest possible way.<br />
8.1 I cannot find the textbook<br />
As previously mentioned, Pressman’s book is a very popular one, and more than one<br />
university prescribes it. Please buy the book as soon as possible to ensure that you do not<br />
have difficulty in obtaining it later on.<br />
Do not contact the lecturers if you have problems obtaining the textbook. Unfortunately we<br />
cannot help with the availability <strong>of</strong> textbooks since we have no contact with the book dealers.<br />
Use the following guidelines if you experience difficulty in obtaining a textbook:<br />
1 If your university book dealer does not have the book in stock, ask them to put your<br />
name on their order list so that they can contact you as soon as the new stock arrives.<br />
2 If your university book dealer cannot help you, call the Contact Centre for further advice.<br />
8.2 I have not received certain study material<br />
Printed material is distributed only by the Despatch Department. Unfortunately our<br />
department does not have the facilities to fax copies <strong>of</strong> any study material. You can also visit<br />
our website (osprey.unisa.ac.za) and download the specific material if it is available (see<br />
section 3.3). Please note that you need to access the INF305F course code, even if you are<br />
registered for SWE401I or SED401I, in order to gain access to the course material.<br />
8.3 Downloading study material from the web<br />
Please note the following:<br />
• Due to copyright regulations, we will not necessarily place all the material on the web.<br />
• The material placed on the web will be in PDF format. Please download the PDF reader<br />
from our website and install it on your machine (once).<br />
Set up your browser as indicated in section 3.4 on the discussion forum. The downloadable<br />
material for each course is listed on the right-hand side <strong>of</strong> our web page. To download, do the<br />
following:
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