School of Computing / Skool vir Rekenaarkunde - Name

3.5 Email
We earnestly request that you use the discussion forum for all electronic communication.
There are different threads in the discussion forum. Please use it to direct all your queries;
and please use the module discussion forum instead of the module email.
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Reserve your email messages for highly personal matters. The email address for this module
is inf305@osprey.unisa.ac.za – please put your student number and course number next to
the subject line; otherwise it may be deleted as spam.
Please do not use the personal email addresses of the lecturing staff. The above address will
ensure that your email will be answered even if a particular lecturer is not available.
3.6 Phone calls
You are more than welcome to call us, but please consult your tutorial letters first to see
whether we have not already addressed your queries. Since most students experience the
same problems, we address the most common problems in the tutorial letters.
Remember that we are sometimes not available due to other departmental or university
duties. If you fail to reach us directly, please call the departmental secretary, who will be able
to inform you about when we will be available or will take a message, in which case you
should state the reason for your call and your name, student number and telephone number.
The departmental secretary’s number is 012 429 6122.
3.7 No faxing please
Due to the high cost, our department has a policy of not faxing material to students. However,
we do get quite a number of students faxing us, for example to request extensions on certain
assignments, and requesting that we contact them in return. Facsimiles place an
unnecessary administrative burden on the staff since there is only one fax machine in the
office of a secretary. However, each lecturer has a telephone and email facilities on his/her
desk. With large modules, the burden simply becomes too large to carry if the lecturers have
to go looking for faxes. Please, if you need to contact us urgently, use the discussion forum,
phone or email.
3.8 Written communication
Please mention your student number in all written communication. All academic matters can
be addressed to:
The Registrar
Unisa