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Reports Published reports present focused, salient content to a specific audience. Reports are often used to communicate progress related to a specific topic to identified stakeholders. The audience may be a public entity, an individual or the public in general. Reports are used in government, business, education, science and other fields. How about this: Podravka, a Croation food company, designed an annual report that had to be baked in an oven before it could be read. The report features blank pages printed with thermo-reactive ink that, after being wrapped in foil and baked for 25 minutes, reveals text and images. Janine Smit Editorial Services: Portfolio page 7
Annual Report 2008 Companies and Intellectual Property Registration Office (CIPRO) Annual Report 2010 Companies and Intellectual Property Registration Office (CIPRO) www.cipro.gov.za Postal address: PO Box 429, Pretoria, 0001 Physical address: The dti Campus (Block F - Entfutfukweni), 77 Meintjies Street, Sunnyside, Pretoria Customer Contact Centre: 0861 843 384 Web: www.cipro.gov.za RP174/2010 ISBN: 978-0-621-39548-8 CIPRO Anuual Report 2009/10 Annual Report 2009/10 2 CIPRO: Strategic Imperatives CIPRO aims to deliver the ultimate registration experience In order to give eff ect to CIPRO’s vision and mission statement, the following strategic imperatives were prioritised during the period under review: ο Imperative 1: Provision of value-added, eff ective and effi cient service delivery ο Imperative 2: Implementation of new relevant legislative changes ο Imperative 3: Establishment and entrenchment of enterprise governance ο Imperative 4: Establishment of and ensuring broad geographical access to CIPRO services 2010/08/11 12:21:48 PM 10 Business plan achievements TABLE 2.1: Activities and output planning matrix ACTIVITY CIPRO SERVICES (OFFERINGS) CORE BUSINESS TARGETED OUTPUTS PERFORMANCE INDICATORS QUARTERLY MILESTONES/TARGETS ACTUAL AND COMMENT REGISTRaTION: INTEllECTual PROPERTy Trade marks Efficient administration of the Trend in trade marks Trend based on previous two years process and volumes of trade Q1: 7 500 Q1: 4 868 marks Q2: 7 500 Q2: 11 690 Q3: 7 500 Q3: 7 980 CIPRO Annual Report 2007/08 Q4: 7 500 Q4: 7 089 Patents Efficient administration of Trend in patents Trend based on previous two years the process and volumes of Q1: 3 000 Q1: 1 796 patents Q2: 3 000 Q2: 3 152 Q3: 3 000 Q3: 3 070 Q4: 3 000 Q4: 2 812 Designs Efficient administration of Trend in designs Trend based on previous two years the process and volumes of Q1: 500 Q1: 405 designs Q2: 500 Q2: 842 Q3: 500 Q3: 494 Q4: 500 Q4: 557 Copyright in films Efficient administration of Trend in copyright Q1: 25 Q1: 11 the process and volumes of Q2: 25 Q2: 37 applications/copyrights Q3: 25 Q3: 42 Q4: 25 Q4: 14 CIPRO: High-level Organisational Structure Chief Director: Compliance, Audit and Risk Chief Executive Offi cer (CEO) Chief Director: Strategic Support ii Senior Manager: Executive Support Executive Assistant Senior Manager: Labour Relations Senior Manager: Communication, Marketing and Stakeholder Relations Chief Operating Officer (COO) Senior Senior Office Manager: Manager: Manager: Internal Audit Programme COO Management O ffi c e Senior Senior Manager: Manager: Fraud, Risk and Senior Co- Co- Compliance Manager: operatives Organi Organisational sational Perfor Performance mance Senior Manager: Senior Patents and Manager: Legal Designs and Regulatory Services Senior Manager: Manager: Copyright Governance and Policy Adminis- Adminis- tration Senior Manager: Trade Marks Manager: Data Management Senior Manager: Companies Manager: and Close Strategy Corporations Coordination Manager: Total Quality Management Chief Financial Officer (CFO) Senior Manager: Management Accounting Senior Manager: Supply Chain Manage- Manage- ment Manager: Financial Accounting Manager: Facilities and Security Chief Director: Client Services Senior Manager: Customer Interface Senior Manager: North Region Senior Manager: South Region Senior Manager: Customer Contact Centre Chief Information Officer (CIO) Office Manager: CIO Senior Manager: Applications Services Senior Manager: Infrastructure Management Senior Manager: Delivery Excellence Senior Manager: Human Resource Development iv CIPRO Annual Report 2007/08 Figure 4: Volumes: Companies, Close Corporations and Co-operatives Registered over a Period of Four Years Volumes 300 000 250 000 200 000 150 000 100 000 50 000 0 Companies Close corporations Co-operatives Registrations 2006/07 Registrations 2007/08 Registrations 2008/09 Registrations 2009/10 The registration of co-operatives as a business entity is a national priority. To this end, an incentive programme was developed by the Department of Trade and Industry (the dti) to assist registered co-operatives to grow in the formal economy. If one reviews the growth of co-operatives over a four-year period, it is evident that these interventions started to pay off in 2008/09, and particularly the past financial year, which recorded 9 279 new registrations, 111% above target. It is illustrated graphically in Figure 5. Figure 5: Volumes of New Co-operatives over a period of Four Years Senior Manager: Human Resource Management 10 000 Volumes 8 000 6 000 4 000 2 000 0 2006/07 2007/08 2008/09 2009/10 Volumes: co-operatives The total number of registrations of companies for the year was 26 334, which is a 96% achievement against the target. The total number of registrations of close corporations for the year was 205 951, which is a 79% achievement against the target. During the period under review, the average turnaround time for the registration of a company was four days, a close corporation five and a quarter days and a co-operative six days. These average turnaround times had been determined over a period of twelve months, bearing in mind that both internal and external factors could result in these indicators being altered completely. Over the past year, the turnaround times were affected by internal variables such as the stability and capability of ICT systems, the complement of customer interface and back office staff, the influx of lodgments of registrations and other matters, such as lodgments of annual returns, amendments and name reservations. The processes in various areas of business were adjusted during the past year to prevent irregularities, and these changed processes, combined with the other contributing factors, Janine Smit Editorial Services: Portfolio 11 page 8
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