Developing sustainability reporting - Case Cargotec - Aaltodoc

According to Analyst C, reporting should provide information on efficiency, i.e. present the data
relative to sales/production or competitors. Similarly, Purchasing Manager at Customer
Company A would like numbers to be put in context by presenting them relative to production or
sales. According to him, it is good to have five years’ history in the report and it would be nice to
have industry averages also so that seeing the trend in performance and making comparisons
would be easier.
Analyst D said that Cargotec could present more figures as well as be more concrete, for
example describe what the improvements mean in practice. Also Analyst C suggested that
examples about the way in which environmentally friendly products reduce environmental
impacts could be included in the reporting. Related to the concreteness of reporting, he noted that
in the key environmental figures report, it says “most of this waste is recyclable” – instead it
would be better to report how much of the waste was recycled.
Analyst E suggested that Cargotec should combine all sustainability issues in a sustainability
report or in the annual report. Similarly, Corporate Responsibility Manager at Customer
Company B thought that sustainability information should be reported in one place to help the
readers. In her opinion, all the figures should be presented in a more reader-friendly format,
integrated into the website in an interactive way and with key things highlighted. Moreover,
Purchasing Manager at Customer Company A suggested that top management and sales people
should emphasise sustainability issues, and they should also be advertised in industry magazines.
Also Corporate Responsibility Manager at Customer Company B thought that management
commitment to sustainability is very important: “the CEO should demonstrate all the way
through reporting how each business process reflects sustainable behaviour.”
According to Corporate Responsibility Manager at Customer Company B, in the next stage of
reporting, more detail would be needed for example on waste and recycling: how and what is
done with the waste. Another of her remarks was that there should be more transparency
regarding injuries. Similarly, Analyst E suggested that Cargotec should add information about
possible recycling programs, investments in renewable energy, gender diversity, fatalities, lost
time injuries, training hours, and other indicators that are included in the bank’s sustainability
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