Developing sustainability reporting - Case Cargotec - Aaltodoc

Appendix 2: Preliminary interview questions for customers
Background
Impact
1. How is responsibility for sustainability issues organized at your company?
2. What sustainability issues does your company follow and why?
3. Does your company have sustainability related requirements for suppliers? If yes, what kind?
4. Were you familiar with Cargotec’s Key Environmental Figures before this interview?
If yes, when had you looked at them and why? If no, why?
5. Does Cargotec’s environment, health & safety (EHS) reporting/performance have an impact on
your opinion of the company?
6. Does Cargotec’s EHS reporting/performance affect your decision-making? If yes, how?
Content
7. What do you think about Cargotec’s EHS reporting/issue selection currently; what are the pros
and cons?
8. Do Cargotec’s EHS reporting/key issues address the most relevant issues in your opinion?
Format
Future
9. Which reporting channels/formats (e.g. part of annual report, stand-alone sustainability report,
integrated report, website etc. / pdf, web-based, hard copy etc.) do you prefer?
10. Do you think that Cargotec should follow some sustainability reporting guidelines?
11. In your opinion, is it more important for Cargotec to focus on the EHS impacts of its own
operations or the EHS impacts of using the products?
12. What do you think about external assurance – is it necessary for EHS reporting?
13. How could Cargotec’s EHS reporting/issue selection be improved; what and how would you like
Cargotec to report about EHS in the future?
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