Developing sustainability reporting - Case Cargotec - Aaltodoc

6. Empirical findings from interviews with Cargotec’s key stakeholders ................................. 46
6.1. Stakeholders’ uses for Cargotec’s sustainability reporting ............................................ 46
6.1.1. Analysts’ uses for Cargotec’s sustainability reporting ........................................... 46
6.1.2. Customers’ uses for Cargotec’s sustainability reporting ........................................ 48
6.2. Impact of Cargotec’s sustainability reporting on stakeholders’ opinions and decisions
about the company ......................................................................................................... 50
6.3. Stakeholders’ views about Cargotec’s current sustainability reporting ......................... 51
6.4. Stakeholders’ preferred sustainability reporting channels and formats ......................... 52
6.5. Stakeholders’ views about external assurance ............................................................... 53
6.6. Stakeholders’ views about what Cargotec should focus on in the reporting: operations’
vs. products’ impacts ...................................................................................................... 54
6.7. Stakeholders’ suggestions for developing Cargotec’s sustainability reporting ............. 55
7. Discussion and conclusions ................................................................................................... 59
7.1. Analysis of results .......................................................................................................... 59
7.1.1. Stakeholders’ suggestions for improvement to be implemented ............................ 61
7.1.2. Reporting channel and format ................................................................................. 63
7.1.3. Stakeholders’ suggestions for improvement to be considered in the future ........... 65
7.1.4. Wider implications of the Cargotec case ................................................................ 66
7.2. Summary of findings ...................................................................................................... 67
References ..................................................................................................................................... 71
Appendices .................................................................................................................................... 78
Appendix 1: Preliminary interview questions for analysts ....................................................... 78
Appendix 2: Preliminary interview questions for customers .................................................... 79
Figure 1: Life cycle of Cargotec’s products ................................................................................. 42
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