2001/2002 - University College Cork Library

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REPORT OF THE LIBRARY POLICY COMMITTEE 2001/2002 all point to the need for the Library to occupy the space vacated by the bank and bookshop on Boole Q-1. The Library Policy Committee recommends that additional library space be provided in the short term by relocating existing retail activities in the Boole Complex. OTHER DEVELOPMENTS The Library continued its collaboration with the IRIS project. This project involves all of the University Libraries in the State and aims to produce an integrated online catalogue of the collective holdings of these libraries with an interlibrary lending function integrated in the user interface. 4
CUSTOMER SERVICES DIVISION 1 Head of Division: Ms. Valerie King REPORT OF THE LIBRARY POLICY COMMITTEE 2001/2002 The Customer Services Division offers the first level of customer support through the services of the Information Desk, Lending Services, Inter-Library Loans, LibraryPlus (external readers and fee-based service) Security Services, UCC Library News, patron care and customer surveys. The year saw continued diversification of the user community and a demand for greater access both to UCC collections and to other national collections. A number of new initiatives and developments were undertaken during the year. Activity 1999/2000 2000/2001 2001/02 Issues 302,030 268,466 316,345 External (fee-paying) readers registered - borrowing rights 418 287 319 New external (fee-paying) readers registered - consultation only 47 81 82 Short Consultation 229 170 157 Corporate members 26 13 34 Staff tickets issued 548 660 686 External fee income Figure 1 - Table of circulation and related statistics £11,708 (€14,866) €18,597 €19,976 The Information Desk continues to be a focal point and “first port of call” for students, particularly non-traditional students who require guidance through the challenges of using a modern library. The trend towards independent learning has heightened the need for this service. An extension of the service to Saturdays was very welcome and allowed staff to plan targeted Information Skills Training and guided tours to many groups of part-time and distance users. Average monthly enquiries during the year (term time) was 820. Inter-Library Loan applications show a small increase over this period. The British Library, UCC’s main supplier of ILLs increased its charges by an average of 60% without warning in August 2001, forcing the Library to plan for an increase from €8 to €13 per request from early 2003. In view of the size of increase (and the probability of more to come), a review of ILL services was initiated. This will identify areas of potential cost saving and will recommend a more equitable allocation of funding to academic departments. Activity 1999/2000 2000/2001 2001/2002 Applications received from UCC staff and students 15,331 11,853 11,862 Applications received from the CUH Library 935 979 1,389 Successful requests 14,159 (92%) 11,177 (94%) 11,111 (94%) Items supplied from UCC stock to other libraries 492 488 530 Figure 2 - Table of inter library loan statistics Staff continued to investigate alternative automated ILL management systems. 1 A more detailed report of the activities of this division is available 5
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2001/2002 - University College Cork Library

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