Troubleshooting Guide - Vividwireless

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11 I still can’t access the Internet, even though the lights are showing that I am connected to my ViViFi √ Please check your computer manual for the details of your Wi-Fi adaptor, as you may not be Wi-Fi enabled. √ Check that your computer’s Wi-Fi adaptor is switched on and, if possible, that your Wi-Fi connection works on another wireless Internet connection. √ You may in fact have identified a connection with the ViViFi device, but your password may have been entered incorrectly. Try re-entering your password. √ If your computer will not allow you to connect, you may need to partially or fully disable any security firewalls, anti-virus or other Internet-connected programs running on your computer and try again. Once you have successfully connected to the Internet, you should be able to partially or fully enable these programs again. √ If you’ve set up a ‘network connection’ using your Windows operating system, you may not have actually connected to the ViViFi device. Please identify the list of wireless internet connections available through the operating system or preferably, by clicking the signal bar icon in the bottom right hand corner of your desktop. √ If you’ve connected through an external Wi-Fi device, you’ll need to ensure that you have followed its software instructions for connecting to the network, otherwise Windows may not identify the list of networks available.
Can I still connect to my ViViFi via USB if I don’t have a working Wi-Fi connection? Yes (excluding 64 bit Apple Mac® computers with Intel® Core i5 Processors and above). Once connected, your ViViFi should run an automatic driver installation so that you can connect without the use of Wi-Fi. To do this, press the ViViFi power button three times and wait a moment. Once the automatic installation is complete, open a browser to surf the Internet. If your computer does’t automatically install the ‘USB mode’ driver, open ‘My Computer’ for the Windows or ‘Utilities’ menu and click the file ‘RNDIS Installation Disk’ to manually install it. 12
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Troubleshooting Guide - Vividwireless

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