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2006/Vol. 5 No.1 - Hamline Law - Hamline University

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<strong>2006</strong>] ARBITRATION: THE BASICS 53<br />

witness is sworn and asked a series of questions. Direct examination<br />

questions are usually wide open questions starting with “who,” “what,”<br />

“when,” “where,” “how,” and “why.” For example: “Where were you?”<br />

“What happened that day?” “Why did you file for arbitration?” The<br />

focus is on the witness during direct exam. The focus should not be on<br />

the advocate who is asking the short questions. The witness should be<br />

making the music. The advocate is simply asking the questions so the<br />

evidence can come in through the witness. The objective is for the<br />

witness to explain on direct examination through questions what<br />

happened. The advocate is the conductor but the witness is the musician.<br />

J. Use of Visuals<br />

“Ours is the age of visual media.” 210 Social science research<br />

supports the shift from auditory to visual in learning and retention. 211<br />

“Show and tell” also works with arbitrators. In every arbitration, there<br />

are one or two critical exhibits: language from the contract, a location,<br />

and a physical object. The exhibit can become the center of attention.<br />

Diagrams, models, maps, drawings and demonstrations by witnesses,<br />

computer-generated graphics and three dimensional simulations can be<br />

worth a thousand words. They can be powerful. “[S]tudies confirm that<br />

if information is presented through multiple ‘channels’—aural, written,<br />

and visual—understanding and memory are again substantially<br />

improved. In short, visual exhibits are important not only in presenting<br />

new information in an attractive, memorable way, but also in<br />

highlighting and summarizing information already presented through<br />

another medium.” 212<br />

K. Cross Examination<br />

Once the witness has finished on direct examination, the opposing<br />

advocate has an opportunity to cross examine the witness. Crossexamination<br />

“is the greatest engine ever invented for the discovery of<br />

truth,” proclaims Professor Irving Younger. 213 Cross-examination is<br />

designed to elicit information from the witness which supports the theory<br />

of your case; and to attack and weaken the other party’s case and the<br />

210. MAUET, supra note 198, at 167.<br />

211. Id.<br />

212. Id.<br />

213. IRVING R. YOUNGER, AN IRREVERENT INTRODUCTION TO HEARSAY 2 (ABA<br />

1977).

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