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New RIMSys® - AVAILABLE NOW! OMCS International has developed the first commercial Reliability Incident Management System of its kind. The new software product, called Reliability Incident Management System (RIMSys®), facilitates the recording, management, resolution, and archiving of equipment failure incidents. RIMSys® is a simple process which guarantees that records, reports and projects will never be lost or forgotten. RIMSys® is used to manage important equipment failure incidents which require formal investigations. Rimsys® is a complete network based system you don’t have to create. It can be downloaded, installed, setup and operational within a couple of hours. RIMSys® is specially designed to target equipment failures which cause unexpected down time and production loss and therefore require investigation to prevent these incidents recurring. RIMSys® will enhance your Reliability Assurance, working towards a more dependable solution. The new RIMSys® software guides you through defined investigation, action, implementation and archiving processes, and, can be customised to suit the needs and structure of your organisation. It records all incidents, giving a summary screen for a clear overview, informs the user which items are assigned to him and details screens for specifics, searching, filtering, data extraction and reporting. Each incident is assigned a ‘status’ at every step along the way and user definable consequences can be assigned to each incident to assist with prioritising. There are also many advanced features and functions included in RIMSys® software. One of its features is an email based notification system, through Microsoft Outlook, that can be configured to notify individuals and groups of certain events in the investigation resolution process. RIMSys® is designed as stand alone software, appealing to most maintenance professionals. It can also be purchased as part of the PMO2000 software allowing quick retrieval of planned maintenance tasks associated with the equipment being investigated. It includes a configurable Risk Assessment calculator and can be an attachment of any type of file to each incident for archiving formal reports, and including photographs in recording and investigations. The free evaluation version includes three sample incidents at various stages of the investigation, as well as the option for you to create a further 12 new investigations of your own. This package gives you the opportunity to investigate the real benefits of RIMSys® free. You can purchase or rent the full version of RIMSys® via internet download and credit card transaction. Rental prices start from just $1200 p/a. Once you sign up, help is available from the online help menu. If you happen to require further technical support, the staff at OMCS International will be happy to offer assistance. RIMSys® is designed to take the administrative headache out of investigation. Now with RIMSys® at your service, gone are the days when you "can't find that piece of paper" or when you cannot respond in seconds on the status of a specific investigation. For more information on how to get started contact Walter Grd ovic at OMCS International, telephone +61 419 540 113 or go to w w w.ReliabilityAssurance.com D ownload a free RIMSys® evaluation version now from w w w. R e l i a b i l i t y A s s u r a n c e . c o m ArmorPoint is I/O On-Machine The new Allen-Bradley A r m o r Point I/O line from Rockwell Automation is a modular, 24 V dc, industrially hardened I/O system, designed for direct on-machine mounting. Providing unrivalled one- to eight-channel I/O granularity, coupled with an IP67 enclosure rating, A r m o r Point I/O is the foundation for the next generation of Rockwell Automation ‘On-Machine’products. Based on the popular Allen-Bradley POINT I/O system, ArmorPoint I/O provides all the flexibility, scalability and ‘ j u s t - w h a t - y o u - w a n t ’granularity of POINT I/O. Its sealed housing eliminates the need for additional I/O enclosures, and allows optimal distribution of the I/O at the machine level. By facilitating direct machine mounting of I/O, ArmorPoint I/O reduces cabling and installation costs, streamlines maintenance activities and fault finding, and improves machine availability and uptime. Compact and durable in design, the ArmorPoint line includes 30 I/O modules and communications adapters. The series offers a range of module types, including dc, ac, digital, r e l a y, analogue, counters, encoders and serial interfaces. A r m o r Point communications adapters include DeviceNet, ControlNet, PROFIBUS DP and also EtherNet/IP--one of the first IP67 EtherNet/IP adapters of its kind on the market. Using the EtherNet/IP adapter, a total of 63 ArmorPoint I/O modules can be assembled in single EtherNet/IP node, allowing direct communication to the A r m o r Point I/O module from a PC for data monitoring and collection. g s e n i o r @ r a . r o ck well.com 67
68 $1000 REWARD!! Root Cause Analysis Recognition for Excellence The elimination of repeating failures is an essential ingredient in reducing maintenance costs and increasing plant r e l i a b i l i t y. People at all levels in the organization can contribute to identifying repeating problems and understanding the real reasons for these problems. It is through this understanding of the “Root Cause” that appropriate actions can be taken to prevent or reduce undesirable effects. The need to eliminate defects is known by all reliability professionals however the task of encouraging people to lift their eyes above the immediate problems to think more deeply can be challenging. An important part of the solution is recognition. We need to recognize those that prevent failure rather than only those “midnight heroes” who restore operations after we have failed to prevent the breakdown. RCA Rt wishes to play a part in recognizing and encouraging defect elimination by conducting a quarterly award; Root Cause Analysis Recognition of Excellence. Submissions are invited from any company using any RCA process. A panel of specialists in the RCA field will assess submissions and award a certificate to the person or team assessed as submitting the best example in the quarter. A cash award of $1,000 will also be made as a tangible reward for their effort. Examples will also be offered for publication in the Maintenance Journal to further gain recognition for this important work. Analysis of Root Cause can apply to so many fields and be used in so many ways that the review panel must apply criteria in a flexible way. The panel will certainly be looking for evidence of a systematic approach, cost effectiveness and impact on the enterprise. Submissions must be made in a consistent format to enable the assessment panel to review them in a reasonable time frame. RCA Rt has made software available to streamline the recording and submission of entries. Visit the RCA Rt website at www.rcart.com.au to learn more and obtain a free copy of the software. Recognition For Excellence In Root Cause Analysis - The First Winner is Golden Circle. An Impressive response was received for the first RCA Rt Excellence Awards, with great feedback. OneSteels' Jamie Richardson said that participation had provided them with the opportunity to audit the strength of their RCA practices. Submissions were reviewed by our panel of specialists and RCA Rt is proud to announce that the Golden Circle submission was found to be the most outstanding project for this quarter. The team found a cost effective solution to a pump problem. They spent $200 to prevent a recurring loss of $35,000. The team has earned a cash award of $1,000 for their efforts. Congratulations to the winning team members: Kerry Gilliland, Glen Jacob & Pa u l Whiting. Visit the RCA Rt website at www.rcart.com.au to learn how to enter the next round of awa rds or contact Melissa +61 3 9248 1 3 8 1 melissa@sirfrt.com.au (MJ Editors note: Further details of the winner’s RCA achievements will be published in a future issue of the Maintenance Journal) Digital Pens Aid Perfection Peter Duffy Limited, a dynamic UK water industry contractor, has adopted new digital pen technology developed by Destiny. This technology will enable its field workers to further enhance its industry leading standards in Customer Service. A 12 week field trial proved the benefits of Destiny digital pens. Through the pen trial Peter Duffy’s customers, including Yorkshire Water, had real time feedback of work carried out. Based upon this success, Peter Duffy Ltd has placed an initial order for sixty pens. The digital pen simplifies the interface between customer facing employees and the client’s back office systems. C u r r e n t l y, field workers submit written confirmation that repairs and inspections carried out on behalf of Yo r k s h i r e Water have been completed. As a result, Yorkshire Water have a rolling record of all work carried out and can effectively track customer service, albeit with a costly delay of up to two days. In contrast, the digital pen allows Peter Duffy Ltd to keep Yorkshire Water and their other customers up to date, in near real-time. As a customer feedback form is completed, the information is simultaneously transmitted in digital format, processed immediately and computer records automatically updated. With information transmitted almost instantly from the field to the call centre, Peter Duffy Ltd can provide an industry-leading quality of service to Yorkshire Wa t e r. In particular, customers can now expect quicker responses to their enquiries in real time, thereby enhancing their customer experience. Peter Duffy Ltd is one of the first companies in the world to recognise the potential of digital pen technology. It is also the first in its field to apply it specifically to the task of improving customer service, by eradicating the mammoth and costly task of processing a cumbersome paper trail. It now plans to roll-out the technology across the field service team at DrainsAid, the Utility Services trading division of Peter Duffy Limited. David Robinson, Business Development Manager of Peter Duffy Ltd said, “We have considered a range of alternative technological solutions to provide real time feedback from operators in the field. These included laptops, PDA’s,
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August 2005 Rethinking RCM When Cha
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A journal for all those interested
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Page 36 and 37: 36 The Case For Integrated Service
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August 2005 - Library

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