August 2005 - Library

Performance Management For
Maintenance Contracts
Contract maintenance is often seen as a cost-effective solution to skills
shortages, industrial relations issues and a non-performing in-house
maintenance service.
Organisations that have successfully employed relationship management
principles to maintenance contract management are now realising its
benefits. Developing relationships based on open and honest
communication provides a solid and coherent contract targeted at delivering
strategic maintenance services for long-term operational reliability.
Featuring in-depth case studies from success stories, IQPC is proud to
present the Performance Management for Maintenance Contracts
conference. This conference shows you strategies to capitalise on your
contractor relationship and successfully align contractor goals to the
delivery of maintenance objectives.
By harnessing the potential of contract maintenance you can realise the
true performance of your maintenance services in terms of reliable,
productive systems and maximised uptime giving your organisation a
clear competitive-edge and add value to your organisation.
By attending this conference you will discover how:
■ Kraft Foods are using relationship building techniques to achieve goal
alignment
■ Loy Yang Power are successfully implementing qualitative KPIs
■ Telstra Corporation are developing targeted KPIs and using
incentives and penalties to drive maintenance service delivery
■ Department of Education (TAS) are redesigning contracting
system and realising efficient and quality maintenance services
■ Pilkington are auditing systems and reporting procedures for effective
performance management
This conference will show you, by example, strategies for getting the most
out of contract maintenance
Early bird savings and team discounts are available (see registration
page) and will apply when you book and pay before 20 August 2005.
This sell-out event has limited seats, so call our registration hotline
TODAY for further details on (02) 9223 2600.
Who You Will Meet
and Who Will Attend:
■ Maintenance Managers
■ Contract Managers
■ Engineering Managers
■ Asset Managers
■ Facilities Managers
■ Site Managers
■ Service Managers
Sponsorship and
Exhibition Opportunities
IQPC sponsors enjoy extensive benefits including:
■ Direct access to your target market
■ Enhancing your company or brand position
■ Increasing your competitive selling advantage
■ Achieving a high profile association with a key
industry event
For more details on the promotional opportunities
that sponsorship can offer, contact George Cupac
on (02) 9229 1002, fax (02) 9223 3863 or
email george.cupac@iqpc.com.au
IQPC Conference Available
On Compact Disc!
Capture all of the information
presented at our conference on
compact disc! Your purchase includes a
permanent reference of 8 - 9 CD's and the
complete conference workbook. Each
presentation is on CD, enabling you to choose a
topic and listen to it anytime - any place! Pay
only $768.90 (including GST) if you are
attending or invest just $878.90 (including GST)
if not attending the conference - a cost-effective
way to stay on the cutting-edge! Speaker
presentations are also available on CD-Rom
upon request.
For details and to order, please see the back of
the brochure or call
Kate Rostron on (02) 9229 1004,
fax (02) 9223 2622 or
email kate.rostron@iqpc.com.au