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POST-CONFERENCE WORKSHOPS Wednesday, 26 October 2005 Carlton Crest Hotel, Melbourne ■ Workshop A How to Create and Manage Effective Maintenance Contracts 8.30AM - 11.00AM Professionals of all disciplines have a vital role to play in the development of successful contracts and the ongoing management. This hands-on training workshop will deliver the key framework for planning, negotiation and managing maintenance contracts. Through a combination of case studies and interactive exercises you will learn how to: ■ Strategically approach planning and developing contracts ■ Identify key services and outcomes of maintenance contracts ■ Design the critical service metrics: KPIs ■ Use incentives and penalties to impact performance ■ Clarify reporting and review systems to isolate performance issues ■ Implement effective issue, variation and dispute management ■ Contract for successful relationship management and communication ■ Workshop B How to Promote Proactive Behaviour by Establishing a Total Integrated Asset Management System 11.30AM - 2.30PM Proactive maintenance is fundamentally about identifying and eliminating weak links in the systems and equipment that deliver the business outcome. By incorporating an Incident Management System (IMS) into your maintenance contract you will be able to harness the capabilities of your contractor in the reporting and analysis of defaults to maximise proactive servicing This workshop will demonstrate how to implement a comprehensive IMS that incorporates a powerful Root Cause Analysis tool to provide your organisation with an effective, systematic and consistent process for in house and outsourced contract maintenance employees and teams to use. In particular, you will learn how to: ■ Record and manage incident information ■ Workshop C How to Implement Performance Measures to Manage Maintenance Projects 3.00PM - 5.30PM This workshop will use the Project Management Institute’s approach to the management of performance in maintenance projects. This system provides a structured approach to performance measures while retains the flexibility to emphasis’ critical success factors to complete the maintenance project on time, on budget and to specification - for any project. Through Ian’s experiences and interactive teaching techniques you will learn how to: ■ Take a structured approach to managing maintenance projects ■ Identify key targets and goals for any project ■ Develop a structured approach to the implementation of performance measures ■ Use reporting and review techniques specific to the task ■ Capitalise on technology to simplify the collection, reporting and communication of performance About Your Workshop Leader Amanda Davidson is a partner in the Projects Group of the Sydney office of Freehills. She has over 20 years experience advising clients in the construction and mining industries and specialises in advising industry participants on project documentation as well as project litigation and dispute resolution. She is a recognised leader in the Australian market in these fields, a regular participant in industry conferences and has acted for the peak industry body, the Australian Constructors Association. Jim Theodore is a partner in the Projects Group of the Sydney office of Freehills. Jim is also on the National Board of Freehills. Jim also has extensive experience in outsourcing contracts, particularly government outsourcing and major business restructuring. As part of this work, he deals regularly with Project Agreements, Concession Deeds, Engineering Procurement and Construction Management Contracts as well as downstream operation and maintenance agreements. In recent times, he has advised in the negotiation of Government agreements and concession granting deeds for a wide range of social and economic infrastructure. Jim has been responsible for designing and drafting delivery system documentation for major projects in Transport, Health, Water, Telecommunications and general outsourcing. ■ Use risk analysis to routinely prioritise scarce resources ■ Gather and evaluate the data necessary for analysis ■ Introduce practical, visual tools to find pattern trends and linkages ■ Build cause trees that effectively display the range of potential causes based on evidence ■ Identify the potential risks and identify strategies to manage the risks. Participants will be provided with a structured approach for analysis and explore creative and constructive solutions. Handson exercises will be used throughout the workshop to develop the necessary skills at various stages. About Your Workshop Leader: Melissa Cameron is the Coordinator of the RCA Rt program for SIRF Roundtables. Her program has brought the RCA Rt approach to more than fifty companies around Australia. As well as being an accomplished and entertaining presenter she manages the team of RCA Rt facilitators and coordinates public workshops as well as inhouse workshops for companies wishing to improve plant reliability. ■ Strategically plan for maintenance operations and aligning maintenance objectives to business goals ■ Use Activity Based Costing to accurately calculate the cost of activities ■ Analyse the structure of contracts and service level agreements for effective management About Your Workshop Leader: Ian Blair is currently the Director of Advanced Business Management Group (ABMG) and a Senior Consultant with Farm Management Consultants (Australia) Pty Ltd in Melbourne. For the past twenty years he has worked as a consultant implementing telecommunication and manufacturing systems in industry. More recently he has worked as a project manager implementing business intelligence and data warehouse systems, as well as CRM, service provision and business reporting systems in the telecommunications industry. Maintenance is always a key issue in these projects. His consulting work has been in strategic planning using activity based costing and performance management as tools for monitoring and rewarding performance. To Sponsor or Exhibit | T (02) 9229 1002 | F (02) 9223 3863 | E george.cupac@iqpc.com.au | Visit www.iqpc.com.au/MaintenanceIQ
Performance Management For Maintenance Contracts To speed registration, please provide the priority code located on the mailing label or in the box below. TO REGISTER C*ABCDEFGHIJKLMNOPQRS ■ TELEPHONE (02) 9223 2600 ■ FAX (02) 9223 2622 ■ EMAIL registration@iqpc.com.au ■ WEBSITE www.iqpc.com.au/MaintenanceIQ ■ MAIL IQPC, Level 6, 25 Bligh Street, SYDNEY NSW 2000 ❏ Register me for the PERFORMANCE MANAGEMENT FOR MAINTENANCE CONTRACTS conference WORKSHOPS ❏ A and/or ❏ B and/or ❏ C 3130.001 ❏ I am employed by the Department of Defence and I claim my $500 discount off the conference registration fee (only one discount applies) ❏ Please send me _____set(s) of COMPACT DISCS with WORKBOOK at $768.90 each ($699 plus GST), $878.90 ($799 plus GST) if not attending the conference, $603.90 ($549 plus GST) workbook only ❏ Please keep me informed via email about this and other related events Delegate 1: Position: Email: Delegate 2: Position: Email: Organisation: Address: Telephone: ( ) Fax: ( ) Approving Manager: TWO-DAY CONFERENCE 24 & 25 October 2005 POST-CONFERENCE WORKSHOPS 26 October 2005 Carlton Crest Hotel, Melbourne PACKAGES EARLY BIRD DISCOUNT LAST CHANCE DISCOUNT STANDARD PRICE Payment must be received by 20/08/05 Payment must be received by 10/09/05 PLATINUM PACKAGE Save $200 Save $100 Conference + 3 half-day workshops $3899 + GST = $4288.90 $3999 + GST = $4398.90 $4099 + GST = $4508.90 GOLD PACKAGE Save $200 Save $100 Conference + 2 half-day workshops $3499 + GST = $3848.90 $3599 + GST = $3958.90 $3699 + GST = $4068.90 SILVER PACKAGE Save $200 Save $100 Conference + 1 half-day workshop $2999 + GST = $3298.90 $3099 + GST = $3408.90 $3199 + GST = $3518.90 CONFERENCE ONLY Save $200 Save $100 $2399 + GST = $2638.90 $2499 + GST = $2748.90 $2599 + GST = $2858.90 PLATINUM EXECUTIVE TUTORIAL UPGRADE Save $100 Save $50 3 half-day workshops only $2099 + GST = $2308.90 $2149 + GST = $2363.90 $2199 + GST = $2418.90 Postcode: Position: Email: ❏ Cheque enclosed for $___________ (Please make cheques payable to: IQPC) Please charge ❏ American Express ❏ Bankcard ❏ Visa ❏ MasterCard ❏ Diners Club Credit Card Number Amex 4 Digit Code: Expiry Date: _____/_____ Name of Cardholder:_________________________________________________________________ (Please Print) Note: Payment prior to the conference is mandatory for attendance. Payment includes lunches, refreshments, a detailed conference documentation CD or workbook and all meeting materials. If payment has not been received two weeks before the conference, a credit card hold will be taken and processed. This card will be refunded once alternate payment has been received. ✁ Team Discounts IQPC recognises the value of learning in teams. Take advantage of one of these special rates: $ Groups of 3 or more booking on the conference at the same time from the same company receive a $500 discount from the total registration fee $ Register a team of 4 to the conference at the same time from the same company and receive a free pass for a 5th delegate $ Ask about multi-event discounts. Ring (02) 9223 2700 for more details Please note: Only one discount applies Accomodation And Airfare The Lido Group is the official booking agent for accommodation and travel for IQPC’s Performance Management for Maintenance Contracts conference. The Lido Group has negotiated discounted hotel rates at a range of hotels for all attendees of this event. To take advantage of these great rates contact The Lido Group: Ph: 1800 817 339 (within Australia) or 02 8585 0808 Fax: 02 8585 0802 Email: exhibitions@lidoac.com Website: www.lidoac.com Carlton Crest Hotel, Melbourne 61 Queens Road Melbourne VIC 3000 Ph: (03) 9529 4300 Sponsorship And Exhibition Opportunities 1. Gain preferential access to the senior executives in your target market and demonstrate your newest products 2. Meet decision makers face-to-face to leverage your product and brand building 3. Establish strong relationships and make proposals to potential customers 4. Demonstrate your expertise and product excellence For specific details of sponsorship and exhibition packages, please call George Cupac on (02) 9229 1002, fax (02) 9223 3863 or email george.cupac@iqpc.com.au Privacy - Your Choice Any information provided by you in registering for this summit is being collected by IQPC and will be held in the strictest confidence. It will be added to our database and will be used primarily to provide you with further information about IQPC events and services. From time to time IQPC may share information from our database with other professional organisations (including our event sponsors) to promote similar products and services. By supplying your email address and mobile telephone number you are agreeing to IQPC contacting you by these means to provide you further information about IQPC products and services. Please tick the box below if you do NOT want us to pass on your details. To amend your current details, advise of duplicates or to opt out of further mailings, please contact our Database Integrity Maintenance Department, Level 6, 25 Bligh Street, SYDNEY NSW 2000. Alternatively, email database@iqpc.com.au, call 02 9229 1028 or fax 02 9223 2622. ❏ I do not wish to have my details made available to other organisations IQPC Cancellation And Postponement Policy IQPC does not provide refunds for cancellations. For cancellations received in writing more than seven (7) days prior to the conference you will receive a 100% credit to be used at another IQPC conference for up to one year from the date of issuance and a 10% service fee will apply. For cancellations received less than seven (7) days prior to the event no credits will be issued. In the event that IQPC cancels an event, delegate payments at the date of cancellation will be credited to a future IQPC event and will be valid for up to one year from the date of issuance. Where IQPC postpones an event, delegate payments at the postponement date will be credited towards the rescheduled date. If the delegate is unable to attend the rescheduled event, the delegate will receive a 100% credit representing payments made towards a future IQPC event and will be valid for up to one year from the date of issuance. No refunds will be available for cancellations or postponements. IQPC is not responsible for any loss or damage as a result of a substitution, alteration, cancellation or postponement of an event. Nor will any liability attach to IQPC if this event is altered, rescheduled, postponed or cancelled due to a fortuitous event, unforeseen occurrence or any other event that renders performance of this conference inadvisable, illegal, impracticable or impossible. For the purposes of this clause, a fortuitous event shall include, but shall not be limited to: an Act of God; governmental restrictions and/or regulations; war or apparent act of war; terrorism or apparent act of terrorism; disaster; civil disorder, disturbance, and/or riots; curtailment, suspension, and/or restriction on transportation facilities/means of transportation; or any other emergency. Please note that speakers and topics were confirmed at the time of publishing, however, circumstances beyond the control of the organisers may necessitate substitutions, alterations or cancellations of the speakers and/or topics. As such, IQPC reserves the right to alter or modify the advertised speakers and/or topics if necessary. Any substitutions or alterations will be updated on our web page as soon as possible. © 2005 IQPC ACN 071 142 446 All RIGHTS RESERVED. The format, design, content and arrangement of this brochure constitute a copyright of IQPC. Unauthorised reproduction will be actionable by law.
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Page 36 and 37: 36 The Case For Integrated Service
Page 39 and 40: 40 Improving The Performance Of Chr
Page 41 and 42: 42 re c u rring. Understanding the
Page 43 and 44: 44 Step 3. Identify Effective Solut
Page 45 and 46: 46 Because most RCA’s are complet
Page 47 and 48: 48 In your early planning, remember
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Page 53 and 54: 54 The second reason this is import
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Page 67 and 68: 68 $1000 REWARD!! Root Cause Analys
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August 2005 - Library

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