August 2005 - Library

Day Two: Tuesday 25, October 2005
Carlton Crest Hotel, Melbourne
9.00 Opening Remarks from the Chair
Bill Holmes, Director Facilitator of the Industrial Maintenance
VIC/TAS SIRF ROUNTABLES
9.10 Default Elimination and its Relationship to Proactive
Behaviour for Best Practice Contract Management
The only way to truly reduce maintenance cost is to eliminate
the work, identify the repeating faults and prevent them from
occurring again. But tensions arise in how to do this in a
contract environment where reduction in work may not be in
the interest of the contractor. Through the SIRF Roundtables
Bill has seen many approaches to contract maintenance and
will share the insights he has gained on:
■ Developing an Incident Management System (IMS) to
quantify and track success
■ Defect elimination to encourage and reward proactive
behaviour
■ Reviewing key factors in the success of implementation of
an IMS
Bill Holmes
VIC/TAS Facilitator of the Industrial Maintenance Roundtable
SIRF ROUNDTABLES
9.50 Working with Contractor Constraints to Deliver
Maintenance Objectives in Times of Skills Shortages
As maintenance manager of Campbell’s Shepparton plant,
Peter has had extensive experience in securing reliable and
qualified maintenance services in a regional environment
where skills shortages are a significant consideration. In this
session, he will share his experiences on:
■ Implementing qualification specific clauses to ensure
maintenance expectations are delivered
■ Effective management of contractors and sub-contractors
■ Maintaining relationships through times of conflict and
contractor underperformance
■ Working with contractor constraints to achieve performance
in the skills shortage climate
Peter Watkins, Maintenance Manager
CAMPBELL’S SOUP
10.30 Morning Tea
11.00 Achieving Best Practice in the Performance Management
of Maintenance Services
The Facilities Services Branch (FSB) of the Department of
Education (TAS) has decided to review its outsourced
maintenance services to address unsatisfactory performance.
With this new system up and running, Les will share the
experiences in developing this new service delivery model and
managing the performance of maintenance contractors.
■ Creating a service delivery model that is targeted to
organisational needs and constraints
■ Focussing KPIs to drive performance
■ Creating objective reporting standards and systems
■ Communication and contract management within a
complex contractual and organisational structure
■ Realising cost-effective service performance
Les Burbury, Coordinator Facilities Management
DEPARTMENT OF EDUCATION (TAS)
11.40 Identifying the Appropriate Service Delivery Model for Your
Organisation to Drive Productivity
Maintenance of TransAdelaide’s rail car assets has recently
been reviewed and the contract subsequently re-tendered to
reflect the need to change service delivery models to optimise
performance. This session explores the process of defining
what the important parameters of the maintenance needs were
and the development of a contract that could deliver the
required services.
■ Understanding crucial organisational goals and constraints
as important influences on maintenance needs
■ Harnessing appropriate service delivery models to
maximise maintenance output
■ Assessing the impact of budget in deciding on service
delivery models
■ Effective alignment of service delivery to your organisation
■ Streamlining maintenance communication processes to
remove impediments and excuses for delays in contractor
performance
Jim Sandford, Contract Manager
TRANSADELAIDE
12.20 Lunch
1.40 Harnessing Contractor Proficiency to Add Value to
Maintenance Systems
After beginning a maintenance career with the Royal Australian
Navy, Ron has had over fifteen years experience in the area of
maintenance. He currently manages the maintenance
operations for three Air Liquide plants. From his extensive
experience with contract maintenance he will share:
■ Engaging contractors through participation in decisionmaking
and priority systems
■ Developing specific KPIs and effective reporting
mechanisms to enable performance management
■ Using incentives to reinforce contractor performance
■ Effective reporting to support contractor independence
while maintaining control
Ron Churchill, Maintenance Manager
AIR LIQUIDE
2.20 Making the Marriage Work and Managing Contractor
Relationships
Facilitator: Bill Holmes, Director
SIRF ROUNDTABLES
Panellists:
Peter Watkins, Maintenance Manager
CAMPBELL’S SOUP
Jim Sandford, Contract Manager
TRANSADELAIDE
Ron Churchill, Maintenance Manager
AIR LIQUIDE
Peter Gregory, Maintenance Contract Coordinator
WOODSIDE ENERGY
3.20 Afternoon Tea
3.40 Implementing Cohesive Continuous Improvement
Strategies and Managing Non-Performance Issues
With over twenty years experience in maintenance and
contract management, Peter adopts a relationship focus to
contract management to manage conflicts and drive
performance. He will impart his insights on:
■ Building reciprocity and trust as supportive planks to
contractual performance
■ Using open communication to ensure speedy performance
in practice
■ Fostering effective communication of organisational
expectations and realised responsive performance
■ Managing non-performance issues without resorting to
legal dispute
Peter Gregory, Maintenance Contract Coordinator
WOODSIDE ENERGY
4.20 Closing Remarks from the Chair
4.30 Close of Conference
To Register | T (02) 9223 2600 | F (02) 9223 2622 | E registration@iqpc.com.au | Visit www.iqpc.com.au/MaintenanceIQ