Wheel of Fortune - Social Gaming - IGT.com

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48 SLOTLINE September2009 Ready when you are Training that keeps the same hours you do – 24/7 When you onboard new employees, who trains them? How about when you upgrade to a new system version? How do you replace the knowledge lost by turnover? If you’re like most casinos, you likely have supervisors or long-term employees step in to teach others. But with three shifts covering 24 hours, turnover, new system versions and constantly updating business practices, it’s difficult to ensure consistent training and make the best use of your staff’s time. Instead, use IGT’s training opportunities to keep your whole team equally knowledgeable and on-task. IGT understands your training challenges. We offer a wide variety of online learning opportunities that harness the convenience of the Web to deliver the training you need – how and when you want it. Give your team the tools to enhance their product knowledge and learn best practices. Good training from IGT means more efficient processes, a more knowledgeable staff, and a stronger overall operation. Online Learning Series More than 200 attendees experienced IGT’s firstever free Online Learning Series held over a six-week period in July and September. The series offered six topic tracks and nearly 20 webinars designed for customers who want to do more with the IGT products they have today. As one attendee commented, “These sessions are very accessible – great to get training sitting down at my own desk! I really was impressed by how interactive it was.” In addition to the scheduled events, attendees enjoyed complimentary access to the IGT Learning Center’s self-paced training modules. One of the most popular features during the series was the IGT Forums. This peer-to-peer tool was highlighted during the learning series, and is available 24/7 at IGT.com. It connects you to other customers so you can share knowledge, tips and time-saving ideas from an operator’s perspective. Missed your chance to attend the Online Learning Series? All sessions are available online for playback at your convenience. Visit the IGT Learning Center for Systems Training for more details. IGT Learning Center The Online Learning Series showcased the kind of useful information IGT has online all the time. With more than 50 on-demand and 60 live classes available regularly that cover all IGT products, the 24-hour IGT Learning Center is the long-term solution to your training issues. Classes can also be customized to meet the unique needs of your operation. The Learning Center offers two types of instruction: • Live Online Learning – Scheduled online training in a virtual classroom with a live instructor • Self-Paced Online Learning – Convenient, prerecorded modules available anytime, anyplace Quality training is an investment that affects your team, customers and bottom line. For additional information, please visit: www.IGT.com/LearningCenter.
Even the smallest system change carries risk. How can you ensure the best possible outcome? Preparation. Your ability to plan for and proactively address potential issues can make the difference. Put your operation in the best position by testing thirdparty interfaces and configuration changes to your live casino management system using an IGT Professional Services Customer Lab. This low-cost strategic solution allows you to prepare your staff for upgrades and experiment with system changes before they happen; eliminating surprises and risk that may negatively affect your guests’ experiences and cause downtime. One lab, many possibilities An in-house Customer Lab is a non-production system. This isolated system is loaded with your customer data to replicate true-to-life testing and can be used in a number of ways: • Preview system upgrades, conduct user acceptance testing, review new features and identify possible problems • Develop and test third-party interfaces to ensure compatibility with the rest of your property’s systems • Test patch maintenance and enhancements • Train new employees or further the education of your existing employees without impacting guests • Experiment with configuration changes • Validate database change scripts to confirm outcomes Making it happen Customer Labs are configured to test changes in a secure environment without disturbing the “live” system and ensuring an interrupted player experience. Packages include the installation and configuration of up to three virtual environments, and one year of support. IGT offers three options to fit your needs: • Option #1 – IGT provides Dell hardware and onsite setup. The pre-configured lab environment is deployed at your location. • Option #2 – Your own purchased hardware is configured at IGT and deployed at your location. • Option #3 – Your own purchased hardware is configured at your location. Supplemental services are available for lab support, recurring updates and more, depending on your needs. Your Customer Lab environment is a small investment that saves time, money and potential impact on your players. Contact your IGT Account Executive for more details. September2009 SLOTLINE Onsite labs are a safe bet System changes don’t have to be a gamble “Our Customer Lab has already proven to be a great investment. The ability to test system changes and train employees before go-live has improved the quality of our deployments.” – Della Lazore Applications Manager Akwesasne Mohawk Casino 49
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