Ektron® eWebEditPro Developer's Reference Guide

Possible Cause Resolution
Cache - Either the browser cached (that is, stored
on your PC) an old version of the page displaying
the editor, or the Web server is returning an older
version from its cache.
Customized by user - If the end user customized
the toolbar (which can only occur if the
allowCustomize attribute of the
element is “true”), changes to the configuration
data are not applied.
Letting Users Customize the Toolbar
Enter the URL of the configuration file into your
browser’s address bar (this works best with Internet
Explorer 5.0 or later). The configuration data should
appear. Ensure that your changes are present.
If they are not, clear the browser cache. In IE, from the
Tools -> Options dialog, delete temporary Internet files.
If the problem persists, force the Web server to read
the file by placing ?x=1 at the end of the URL, as
shown here:
Browse to “..../config.xml?x=1”.
If the correct file appears, the Web server has cached
the file. Either restart the server or wait for the server to
refresh the cache.
The editor will display the toolbar specified in the
configuration data after one of these events occurs:
• The user opens the customize dialog and clicks
the Reset All button. This causes the editor to display
the toolbar according to the configuration
data.
• The interface element name is changed in the
configuration data. For example:
TIP: To ensure that interface is updated, name it
with the date and time the configuration was
changed. For example, .
• The user is prevented from customizing the toolbar.
To do this, set the allowCustomize attribute
to “false” as shown:
Ektron® eWebEditPro Developer’s Reference Guide, Release 5.1, Revision 1 257