VoIP SIP service administration - Alcatel-Lucent Eye-box Support

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Add a click to call button on a website using the VOIP - SIP service In this case, we add a click-to-call button on a website. This will allow a visitor of your website to contact a user of the ECS using VOIP - SIP service. The pre-requisite for this, is to configure the ECS and OXO as shown above. The first step is to configure a website: - Go to Service management > Web > Configuring web sites - Add a website (in the following example, by name) - Click on the modify button an go on VoIP tab - Set Activate the VoIP extensions for this site to ON - Select a user on the list and click on the Add button The identification key given for this user will be used in the html code of the click-to-call button. Now you have to activate and configured FTP server or File server to upload data on your website. In this example, I use ftp server to upload data. I create a new file called call_freard.html with the following code: All Rights Reserved © Alcatel-Lucent 2007 Page 8
Click to call In this code, the following value has to be changed: This is the name of the button onClick='ctd("89ee2fd28baa89b003f7068eef6eaf3d")' > -> replace this by the identifier key given on the administration interface Then, I push the file by ftp on ftpgroups/www.mywebsite.com/html You can now go to your website and test this button. The first time the visitor click on it, the soft phone plug-in will be installed on the visitor’s computer. The pre-requisite for this plug-in is Internet Explorer 6 or higher and ActiveX must be enable. Known restrictions See below the list of known restrictions on this software level: - Web site : Do not disturb status not visible in the click to call button integrated in a web site - Virtual desktop : DTMF codes not taken into account during for an external call - Web site: SIP Calls issued from a web site are not correctly logged: caller id is false. - Virtual desktop: Soft phone Do not disturb mode may not be effective. - Virtual desktop: Caller id is not displayed in the soft phone for a call issued from an OXO phone. - Virtual desktop: When the IP address of the ECS is changed, the PCs using the soft phone for this server must be rebooted (Windows DNS cache problem). All Rights Reserved © Alcatel-Lucent 2007 Page 9
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Page 3 and 4: 5- The ECS SIP trunking is complian
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Page 7: The first step is to configure the
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VoIP SIP service administration - Alcatel-Lucent Eye-box Support

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