Strategy for integrated border management

8.6. Procedures
The number and complexity of jobs performed at a border caused the procedures
which regulate the work of customs, border police, phyto-sanitary and veterinary
control to be numerous, complex, and often insufficiently clear to people outside of
those services.
Based on gathered and processed statistical data, it is necessary to make an
analysis of existing procedures from the aspect of creating conditions for the
establishment of the integrated border management system. According to this
analysis existing procedures will be reviewed, respecting the competences, but also
the requirements for efficiency in operating.
Besides, it is necessary to hold regular consultations among border services in
regards to requested changes in certain procedures, in accordance with changes
working circumstances.
It is particularly important to establish procedures for action in exceptional
circumstances, particularly so when it concerns the need for several services to act
jointly, and when there is need for co-operation with border services in neighbouring
countries.
8.7. Human resources and training
Having in view the individual requirements of all border services, as well as the need
to modernize border services as a whole, it is necessary to establish the adequate
system of cadre planning and recruiting for border services.
In order to achieve the goals of the integrated border management system, and to
realize recommendations of the European Union, one of the most important
preconditions is for border services to employ a sufficient number of servicepersons
qualified for expert work in those services.
In co-operation with other services and various international organizations,
employees in border services attended different kinds of training, courses and
workshops. Former scope of executed training, however, cannot meet in an
adequate way the requirements of establishing the integrated border management
system. Besides realizing the basic training and great number of various specialised
courses, the training system of border servicepersons should be modernised and
improved, in terms of creating plans and programmes for further advancement of
gained knowledge.
There is a need to harmonise the educational and training centres as well as the
need of dedicated teaching staffs for the realization of training for border services
members.
It is also important to secure objective remuneration of servicepersons in compliance
with achieved results, and to enable them to advance in services according to
objective and known criteria with the aim to motivate the employees. In that way,
decrease in corruption will also be effected.
Managers of border services in a modern integrated border management system
should be proficient in managerial skills in managing material and human resources
equally well, and be cognizant of national regulations and inter-state agreements
which make the frameworks for the work of their services.