FAQ Amadeus Dynamic Travel Documents v2.0.pdf - Scandinavia ...

Dynamic Travel Documents 

FAQ - Frequently Asked Questions

© 2013 Amadeus Scandinavia 

FAQ Amadeus Dynamic Travel Documents 

General info: ........................................................................................................................ 4 

What is Amadeus Dynamic Travel Documents? ........................................................... 4 

How do I get access and is there a fee attached to it? .................................................. 4 

Do I need to install any new applications or software? ................................................. 4 

Which documents are available? .................................................................................. 4 

How do I issue documents? ......................................................................................... 4 

How do I access the Amadeus Dynamic Travel Documents GUI? ................................ 4 

Which languages does Dynamic Travel Documents support? ...................................... 4 

Can Dynamic Travel Documents be branded with our company logo and colour?........ 5 

Can Dynamic Travel Documents be personalised for our travel agency? ..................... 5 

Why do not the APEMAIL and APMOBIL elements work anymore? ............................. 5 

How can I see if and when an E-mail or SMS was sent? .............................................. 5 

Why is “Advanced option” reset when I move between Selling Platform and the 

“Dynamic Travel Document” TAB? ............................................................................... 5 

Are text lines from PVA-Itinerary mask shown on Dynamic Travel Documents? ........... 5 

How to use the keyboard to move between Command page and Amadeus Travel 

Document TAB? ........................................................................................................... 6 

When is the PNR-history file updated? ......................................................................... 6 

E-mail: ................................................................................................................................. 7 

Which cryptic command do I use to send E-mail? ........................................................ 7 

Which email address is used as “sent from” email address? ........................................ 7 

Workaround: ............................................................................................................ 7 

I want my email address to be used as “from” email address, independent of who is 

sending the e-mail? ...................................................................................................... 8 

How do I change the language for some itineraries? .................................................... 8 

How do I collect all names from the PNR in one itinerary? ........................................... 8 

How do I prevent the e-mail from being sent to all e-mail addresses in the PNR without 

removing the e-mail addresses? ................................................................................... 8 

How do I add some lines with free text to the e-mail? ................................................... 8 

How do I change the e-mail sender and reply to address? ........................................... 8 

Is it possible to emphasize the RII- and RIR-information? ............................................ 9 

How can I send e-mail on behalf of another one of our offices...................................... 9 

What is the correct use of @ in the E-mail .................................................................... 9 

How do we get a copy of every e-mail our office is sending? We would like to store a 

copy in our own system. ............................................................................................... 9 

My customer does not receive the e-mail. .................................................................... 9 

There are no line breaks in the General text. Just one long text line. ............................ 9 

The Scandinavian letters æ, ø and å? ........................................................................ 10 

Are all MIS-segments shown ...................................................................................... 10 

I would like to change the email subject field .............................................................. 10 

Some of my customers think that the email is too large. ............................................. 10 

How to send email without including the Group name? .............................................. 10 

What do I do to make updates to my Mail-text, Country-text, Destination-text and 

General text? .............................................................................................................. 10 

Is there an E-mail address limit? ................................................................................ 10 

SMS: ................................................................................................................................. 11 

Which cryptic command do I use to send SMS? ......................................................... 11 

How do I change the language for some itineraries? .................................................. 11 

How do I send SMS to a phone number that is not stored as an APM line in the PNR?11 

Can I use the cryptic input IBP-SMS-“phone number”? .............................................. 11 

How do I prevent the SMS from being sent to all phone numbers in the PNR without 

removing the phone number from the PNR? .............................................................. 11 

How do I manage to send Premium SMS to the customer? ........................................ 12 

I have Premium SMS as default function. How is it possible to have Standard SMS for 

some customers? ....................................................................................................... 12 

Amadeus Scandinavia 

Last update: 18 March 2013 

Page 2 of 14



Print: .................................................................................................................................. 13 

How can I get a print of the itinerary? ......................................................................... 13 

Limitations ......................................................................................................................... 13 

Send itinerary from an empty PNR ............................................................................. 13 

Airline Record locator is missing ................................................................................. 13 

Hotel Cancellation Policy text – new line, text wrapping ............................................. 13 

Hotel Rates – more than 10 rates ............................................................................... 13 

Hotel Extra surcharge - missing .................................................................................. 13 

Manuel tickets - FHM ................................................................................................. 13 

Car – Opening hours .................................................................................................. 13 

Car – Drop off surcharge ............................................................................................ 13 

Segment related RIR/RII information .......................................................................... 13 

Insurance – Date in cancellation Insurance ................................................................ 14 

Miscellaneous documents on the Itinerary .................................................................. 14 



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General info: 

What is Amadeus Dynamic Travel Documents? 

Amadeus Dynamic Travel Documents is an itinerary product distributed via the Selling 

Platform interface (Cryptic and GUI). 

Amadeus Dynamic Travel Documents can be used to facilitate communication about the trip 

booked with the passenger via e-mail and SMS 

How do I get access and is there a fee attached to it? 

If you would like to use Amadeus Dynamic Travel Documents contact your Amadeus sales 

representative. 

Yes, there is a volume based fee for both E-mail and SMS. 

Do I need to install any new applications or software? 

No, some office and user settings are all that is required. Please contact your Amadeus sales 

representative who will send you an order form. 

Which documents are available? 

The following itinerary documents are available: HTML e-mail, PDF, Print and SMS. 

NB! Print is the plain text version. 

How do I issue documents? 

Documents can be issued via cryptic entries or via the Dynamic Travel Documents GUI in 

Selling Platform. 

How do I access the Amadeus Dynamic Travel Documents 

GUI? 

You access the GUI by clicking the Dynamic Travel Documents TAB in Selling Platform. 

Which languages does Dynamic Travel Documents 

support? 

Language Code Language Code 

English EN Polish PL 

Danish DA Portuguese PT 

Norwegian NO Spanish ES 

Swedish SV French FR 

Italian IT German DE 



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Can Dynamic Travel Documents be branded with our 

company logo and colour? 

Yes the travel agency can have its own logo and colour scheme in E-mail and PDF to fit in 

with the company branding. Please contact your Amadeus sales representative who will 

send you an order form. 

Can Dynamic Travel Documents be personalised for our 

travel agency? 

Yes the E-mail/PDF can be personalised with logotype and colour scheme. 

The travel agency can also have different texts and links. Such as: Mail text, Country text, 

Destination text, General information text and CheckMyTrip link. 

It is also possible to have CO2 calculation included, attach the Warsaw convention and have 

“Sent from/Reply to address” set on office or user level. 

Please contact your Amadeus sales representative who will send you an order form. 

Why do not the APEMAIL and APMOBIL elements work 

anymore? 

Dynamic Travel Documents application only handles APE and APM format. 

If the APEMAIL and/or APMOBIL formats are still present in your customers' profiles, then 

you need to update the profiles. 

How can I see if and when an E-mail or SMS was sent? 

A record of each sending is stored in the PNR history. Use the RHR command to see the 

date and time stamp. 

Why is “Advanced option” reset when I move between 

Selling Platform and the “Dynamic Travel Document” TAB? 

When entering the Dynamic Travel Document application, the screen is refreshed to have 

the latest information from the PNR. This includes the default settings in “Advanced option”. 

So, when moving between the PNR and Dynamic Travel Document TAB, changes in 

“Advanced option” is the last you should do before sending. 

Are text lines from PVA-Itinerary mask shown on Dynamic 

Travel Documents? 

Yes, the text lines (PVI) stored in PVA-mask will be included in the General information 

section in E-mail and PDF. 



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How to use the keyboard to move between Command page 

and Amadeus Travel Document TAB? 

From Command page you do to activate Amadeus Travel Document. To return 

to Command page you do . 

When is the PNR-history file updated? 

The history file is updated with a RM* status element by the time the email or SMS has left 

the email- or SMS-server. I.e. the email address and SMS phone number are accepted as 

valid format, but no warranty is given that the receiver gets the message. That is dependant 

of too many external elements beyond our control. 



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E-mail: 

Which cryptic command do I use to send E-mail? 

IBP-EMLA is used to send e-mail when the E-mail address(s) is stored in the PNR. 

If the address is not stored you can use: IBP-EML-”E-mail address” 

You can also include J = Joint i.e. all names in the PNR are collected in the E-mail. 

IBPJ-EMLA or IBPJ-EML-”E-mail address” 

The following options are available: 

/LPFR = Language choice (e.g. here FR) /TO12 = Time format (12 or 24) 

/Px = For given passenger(s) /Sx = For given segment(s) 

Which email address is used as “sent from” email 

address? 

This logic is built in several steps: 

1. Email address is picked from LSS (Local Security Server) on user level. 

if empty: 

2. Email address is picked from LSS on Office id level 

if empty: 

3. Email address is picked from PV-Office profile 

if empty: 

4. Email address is picked from WM/RPY at User level 

if empty: 

5. Email address is picked from WM/RPY at Office level 

if empty: 

6. Email address “no reply” address at FND@amadeus.com 

Workaround: 

If the address handling mentioned above is not flexible enough, you have two alternatives: 

1. Use the RMZ-element. The PNR element “RMZ/CONF*FROM:e-mailaddress” will 

overrule all other email settings. Include the RMZ-line in the PNR, or even better, 

include it in the customer/company profile. 

2. Use the GUI and overwrite the “From” address field manual. 

====================== 

- Note: If you need to differentiate between Sent From and Reply to, LSS cannot be 

used now 

A future release will contain a LSS SEND_REPLY_TO_EML setting, which makes it 

possible to differentiate them. 

Until then you can have an Office sent from fetched from Office Profile; NAM + EML field 

and then have personal / group Reply to defined per user with WM/ 



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I want my email address to be used as “from” email 

address, independent of who is sending the e-mail? 

The best way to do this is to include the element “RMZ/CONF*FROM:”your e-mailaddress” 

in the PNR. Or you can exchange the e-mail address by your team address or similar. 

How do I change the language for some itineraries? 

GUI: By using the graphical interface you may change the language in the “Advanced 

options” area to the right on the screen. 

Cryptic: You can change the language by adding the option /LPxx to the IBP-EMLA input 

when sending the e-mail. xx = language codes. 

Or you may do it more permanently by adding the element RMZ/CONF*LANG:xx in the 

customer profile, and hence in the PNR. 

xx = language code 







How do I collect all names from the PNR in one itinerary? 

GUI: Select the check box for Joint and also state the passengers that shall be included. 

That is done in the passenger section. 

Cryptic: You use the option J (Joint) e.g. IBPJ-EMLA or IBPJ-EML-”E-mail address” 

How do I prevent the e-mail from being sent to all e-mail 

addresses in the PNR without removing the e-mail 

addresses? 

GUI: You remove the hook in front of the e-mail address(s) before sending. 

Cryptic: Not applicable. 

How do I add some lines with free text to the e-mail? 

GUI: You include the text in the “Free text field” in Advanced option. 

Cryptic: Not applicable 

How do I change the e-mail sender and reply to address? 

GUI: You can overwrite the “From” field in the “Advanced Options” area with a new 

e-mail applicable for that sending. 

Cryptic: Not applicable with cryptic command but see solution below. 



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If you will change the reply to address for some PNR’s or for a short period of time (summer 

holiday) you add the RMZ/CONF*FROM:”e-mail address” to the PNR. 

Is it possible to emphasize the RII- and RIR-information? 

Yes! RII- and RIR-information that is important for the customer to read, can be emphasized 

by using the /R option at the end of the RII- or RIR-text. 

E.g. RIR DEPARTURE TIME IS CHANGED/R. 

The RII- and RIR-text will then be shown in red colour in the itinerary. Either shown on top or 

bottom of the itinerary, or linked to a certain segment (/Sx). 

How can I send e-mail on behalf of another one of our 

offices 

You must do Remote Office when logging on to Selling Platform, or JUM/O-Office.id when 

already signed in to your own Office. You must than use the cryptic command IBP to issue 

the itinerary with correct logo, colour, name, address and settings. 

If using the Graphical Tab you will only get your own settings, name and address. 

What is the correct use of @ in the E-mail 

GUI: In the graphical interface the sign @ only is allowed as input sign. 

E-mail addresses containing Ø/Ö or spaceATspace in APE-element will be 

translated to @ in the graphical interface. 

Cryptic: 

The sign @ must be used as input in cryptic mode. The capitol letter Ø is no longer a valid 

input key from the keyboard. E-mail addresses, stored in the PNR with capitol Ø or 

spaceATspace, will be translated to @ automatically. 

How do we get a copy of every e-mail our office is 

sending? We would like to store a copy in our own system. 

You can have this function but it has to been set up in your office setting. In the order form 

you state the e-mail address you will use for this purpose. The address will be stored and 

used as BCC-address. 

When using the graphical application you will see the bcc address in the “Advanced option”. 

My customer does not receive the e-mail. 

If you can confirm that the receivers e-mail address is correct (look into the PNR, or in the 

PNR-history (RH-command)), then the most common reason is that either the receiver’s 

mailbox is full or the e-mail is stopped in your customers SPAM filter. In both cases action 

must be taken by the customer himself or his IT-department. 

There are no line breaks in the General text. Just one long 

text line. 

This is unfortunately due to a too old version of Louts Notes in your office. 

The tags used for the carriage return to display the general information, are not 

supported by Lotus Notes v7.0 



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The Scandinavian letters æ, ø and å? 

You are not allowed to use the Scandinavian characters æ, ø and å within the PNR (RIR 

element, TUR, MIS-segment etc.) These characters will be translated to #, /, $. 

But outside the PNR itself, in free text and other textfiles, these characters are valid. 

Are all MIS-segments shown 

Yes, all MIS-segments, even if they do not have any content, are shown. 

I would like to change the email subject field 

The subject field is fixed and cannot be changed 

Some of my customers think that the email is too large. 

To reduce the size of the email you should turn off the Itinerary PDF-attachment, and/or the 

attached Informative Documents (Warsaw convention). You can either do it permanently by 

contacting Amadeus Order & Setup, or occasionally in Dynamic Travel Document GUI by 

removing the hooks in “Advanced options”. 

How to send email without including the Group name? 

You have to make P-relation to the email address to omit the Group name to be shown. 

E.g.: IBP-EMLA/P1-30. Then it is considered as a personal email, and the Group name is 

omitted. This is also valid if you use J=Joint. 

As soon as you send without P-relating (With or without J = Joint), the group-name and 

passenger name is included. 

A Group PNR without names will only include the group name. 

What do I do to make updates to my Mail-text, Country-text, 

Destination-text and General text? 

In the Amadeus Dynamic Travel Document Order-form you have to fill in the associated text. 

You will find one sheet for each type of text. The Order form has to be sent to 

Order.se@sca.amadeus.com 

Is there an E-mail address limit? 

Yes, the number of characters, including space, cannot exceed 50 characters. 



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SMS: 

Which cryptic command do I use to send SMS? 

IBP-SMSA is used to send SMS when the phone number is stored in the PNR. 

The following options are available: 

/LPNO = Language choice (e.g. here NO) 

/Px = For given passenger(s) /Sx = For given segment(s) 

How do I change the language for some itineraries? 

GUI: By using the graphical interface you may change the language in the “Advanced 

options” area to the right on the screen. 

Cryptic: You can change the language by adding the option /LPxx to the IBP-SMSA input 

when sending the SMS. xx = language codes. 

Or you may do it more permanently by adding the element RMZ/CONF*LANG:xx in the 

customer profile, and hence in the PNR. 

xx = language code 







How do I send SMS to a phone number that is not stored as 

an APM line in the PNR? 

GUI: Choose “Add contact” and insert the phone number. 

You may also make change to an existing phone number as the phone number 

field is editable. 

Cryptic: Not applicable 

Can I use the cryptic input IBP-SMS-“phone number”? 

No, but you can use the GUI and choose the “Add contact” and insert the phone number. 

How do I prevent the SMS from being sent to all phone 

numbers in the PNR without removing the phone number 

from the PNR? 

GUI: You remove the hook in front of the phone number(s) before sending. 

Cryptic: Not applicable. 



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How do I manage to send Premium SMS to the customer? 

You must subscribe for the product by contacting your Amadeus sales representative. In the 

order form you receive you must decide which price the customer shall be charged. 

I have Premium SMS as default function. How is it possible 

to have Standard SMS for some customers? 

GUI: You remove the hook before the Charge Customer field in “Advanced options” 

section. 

Cryptic: Not applicable with cryptic command but see solution below. 

More permanently you add the element RMZ/CONF*SMS-FREE to the customer profile and 

hence in the PNR. For this exception to be valid for all phone-numbers within a company, 

you have to add the RMZ-line to the Company profile and hence in each PNR concerning 

this company. 



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Print: 

How can I get a print of the itinerary? 

GUI: Not applicable yet. It will be delivered during 2013. 

Cryptic: You can use the cryptic command IBP, to get a paper print, however the print is in 

plain text layout. 

If you want a print of the HTML/PDF layout you e-mail yourself and then print the e-mail/PDF. 

Limitations 

Send itinerary from an empty PNR 

Not possible. A PNR must include an active booking segment to be sent as an itinerary. 

A hotel or car booking, where the start date is passed, is no longer defined as an active 

segment. 

Airline Record locator is missing 

Due to technical limitations the local Airline record locator is not available in some cases. 

Hotel Cancellation Policy text – new line, text wrapping 

Long cancellation policy text lines may be wrapped within a word. 

Hotel Rates – more than 10 rates 

If there are more than 10 hotel rates in the booking, only the estimated total will be shown 

and not the rates split per night. 

Hotel Extra surcharge - missing 

If Extra surcharge is included for a hotel booking, this is not specified on the itinerary. 

Manuel tickets - FHM 

Manuel tickets of type FHM is not shown on the itinerary for the time being. 

Car – Opening hours 

Pick up and Drop off time is included in the itinerary, but the Car rental company opening 

hours is missing for the time being. 

Car – Drop off surcharge 

The Drop off surcharge is shown on the itinerary even though it can already be included in 

the Estimated Total amount. 

Segment related RIR/RII information 

RIR/RII information is by normal placed on top, bottom or related to a segment. But if there is 

only one segment in the PNR, and the RIR/RII lines are related to this segment, this will be 

overruled and the RIR/RII be placed on top or bottom. 



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Insurance – Date in cancellation Insurance 

It is an inaccuracy in the Insurance product. Cancellation insurance is valid from issued date 

of insurance until departure date. This is not obvious when reading the itinerary information. 

This can be clarified by including a RIR-text line to that segment. 

Miscellaneous documents on the Itinerary 

Information about miscellaneous documents is for the time being not shown on the Itinerary 

(MCO, VMCO and EMD). Due to the increasing load of Ancillary services and hence the use 

of this type of electronic documents, information about service type, document number and 

possible amount will be developed as soon as possible. 



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