FAQ Amadeus Dynamic Travel Documents v2.0.pdf - Scandinavia ...

© 2013 Amadeus Scandinavia
FAQ Amadeus Dynamic Travel Documents
General info: ........................................................................................................................ 4
What is Amadeus Dynamic Travel Documents? ........................................................... 4
How do I get access and is there a fee attached to it? .................................................. 4
Do I need to install any new applications or software? ................................................. 4
Which documents are available? .................................................................................. 4
How do I issue documents? ......................................................................................... 4
How do I access the Amadeus Dynamic Travel Documents GUI? ................................ 4
Which languages does Dynamic Travel Documents support? ...................................... 4
Can Dynamic Travel Documents be branded with our company logo and colour?........ 5
Can Dynamic Travel Documents be personalised for our travel agency? ..................... 5
Why do not the APEMAIL and APMOBIL elements work anymore? ............................. 5
How can I see if and when an E-mail or SMS was sent? .............................................. 5
Why is “Advanced option” reset when I move between Selling Platform and the
“Dynamic Travel Document” TAB? ............................................................................... 5
Are text lines from PVA-Itinerary mask shown on Dynamic Travel Documents? ........... 5
How to use the keyboard to move between Command page and Amadeus Travel
Document TAB? ........................................................................................................... 6
When is the PNR-history file updated? ......................................................................... 6
E-mail: ................................................................................................................................. 7
Which cryptic command do I use to send E-mail? ........................................................ 7
Which email address is used as “sent from” email address? ........................................ 7
Workaround: ............................................................................................................ 7
I want my email address to be used as “from” email address, independent of who is
sending the e-mail? ...................................................................................................... 8
How do I change the language for some itineraries? .................................................... 8
How do I collect all names from the PNR in one itinerary? ........................................... 8
How do I prevent the e-mail from being sent to all e-mail addresses in the PNR without
removing the e-mail addresses? ................................................................................... 8
How do I add some lines with free text to the e-mail? ................................................... 8
How do I change the e-mail sender and reply to address? ........................................... 8
Is it possible to emphasize the RII- and RIR-information? ............................................ 9
How can I send e-mail on behalf of another one of our offices...................................... 9
What is the correct use of @ in the E-mail .................................................................... 9
How do we get a copy of every e-mail our office is sending? We would like to store a
copy in our own system. ............................................................................................... 9
My customer does not receive the e-mail. .................................................................... 9
There are no line breaks in the General text. Just one long text line. ............................ 9
The Scandinavian letters æ, ø and å? ........................................................................ 10
Are all MIS-segments shown ...................................................................................... 10
I would like to change the email subject field .............................................................. 10
Some of my customers think that the email is too large. ............................................. 10
How to send email without including the Group name? .............................................. 10
What do I do to make updates to my Mail-text, Country-text, Destination-text and
General text? .............................................................................................................. 10
Is there an E-mail address limit? ................................................................................ 10
SMS: ................................................................................................................................. 11
Which cryptic command do I use to send SMS? ......................................................... 11
How do I change the language for some itineraries? .................................................. 11
How do I send SMS to a phone number that is not stored as an APM line in the PNR?11
Can I use the cryptic input IBP-SMS-“phone number”? .............................................. 11
How do I prevent the SMS from being sent to all phone numbers in the PNR without
removing the phone number from the PNR? .............................................................. 11
How do I manage to send Premium SMS to the customer? ........................................ 12
I have Premium SMS as default function. How is it possible to have Standard SMS for
some customers? ....................................................................................................... 12
Amadeus Scandinavia
Last update: 18 March 2013
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