FAQ Amadeus Dynamic Travel Documents v2.0.pdf - Scandinavia ...

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© 2013 Amadeus Scandinavia FAQ Amadeus Dynamic Travel Documents I want my email address to be used as “from” email address, independent of who is sending the e-mail? The best way to do this is to include the element “RMZ/CONF*FROM:”your e-mailaddress” in the PNR. Or you can exchange the e-mail address by your team address or similar. How do I change the language for some itineraries? GUI: By using the graphical interface you may change the language in the “Advanced options” area to the right on the screen. Cryptic: You can change the language by adding the option /LPxx to the IBP-EMLA input when sending the e-mail. xx = language codes. Or you may do it more permanently by adding the element RMZ/CONF*LANG:xx in the customer profile, and hence in the PNR. xx = language code Language Code Language Code English EN Polish PL Danish DA Portuguese PT Norwegian NO Spanish ES Swedish SV French FR Italian IT German DE How do I collect all names from the PNR in one itinerary? GUI: Select the check box for Joint and also state the passengers that shall be included. That is done in the passenger section. Cryptic: You use the option J (Joint) e.g. IBPJ-EMLA or IBPJ-EML-”E-mail address” How do I prevent the e-mail from being sent to all e-mail addresses in the PNR without removing the e-mail addresses? GUI: You remove the hook in front of the e-mail address(s) before sending. Cryptic: Not applicable. How do I add some lines with free text to the e-mail? GUI: You include the text in the “Free text field” in Advanced option. Cryptic: Not applicable How do I change the e-mail sender and reply to address? GUI: You can overwrite the “From” field in the “Advanced Options” area with a new e-mail applicable for that sending. Cryptic: Not applicable with cryptic command but see solution below. Amadeus Scandinavia Last update: 18 March 2013 Page 8 of 14
© 2013 Amadeus Scandinavia FAQ Amadeus Dynamic Travel Documents If you will change the reply to address for some PNR’s or for a short period of time (summer holiday) you add the RMZ/CONF*FROM:”e-mail address” to the PNR. Is it possible to emphasize the RII- and RIR-information? Yes! RII- and RIR-information that is important for the customer to read, can be emphasized by using the /R option at the end of the RII- or RIR-text. E.g. RIR DEPARTURE TIME IS CHANGED/R. The RII- and RIR-text will then be shown in red colour in the itinerary. Either shown on top or bottom of the itinerary, or linked to a certain segment (/Sx). How can I send e-mail on behalf of another one of our offices You must do Remote Office when logging on to Selling Platform, or JUM/O-Office.id when already signed in to your own Office. You must than use the cryptic command IBP to issue the itinerary with correct logo, colour, name, address and settings. If using the Graphical Tab you will only get your own settings, name and address. What is the correct use of @ in the E-mail GUI: In the graphical interface the sign @ only is allowed as input sign. E-mail addresses containing Ø/Ö or spaceATspace in APE-element will be translated to @ in the graphical interface. Cryptic: The sign @ must be used as input in cryptic mode. The capitol letter Ø is no longer a valid input key from the keyboard. E-mail addresses, stored in the PNR with capitol Ø or spaceATspace, will be translated to @ automatically. How do we get a copy of every e-mail our office is sending? We would like to store a copy in our own system. You can have this function but it has to been set up in your office setting. In the order form you state the e-mail address you will use for this purpose. The address will be stored and used as BCC-address. When using the graphical application you will see the bcc address in the “Advanced option”. My customer does not receive the e-mail. If you can confirm that the receivers e-mail address is correct (look into the PNR, or in the PNR-history (RH-command)), then the most common reason is that either the receiver’s mailbox is full or the e-mail is stopped in your customers SPAM filter. In both cases action must be taken by the customer himself or his IT-department. There are no line breaks in the General text. Just one long text line. This is unfortunately due to a too old version of Louts Notes in your office. The tags used for the carriage return to display the general information, are not supported by Lotus Notes v7.0 Amadeus Scandinavia Last update: 18 March 2013 Page 9 of 14
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