Dean Amory - techniques for coaching

3.2 ASKING QUESTIONS
Asking questions is how we find things out.
An excellent way to do this is “the FRRO technique”.
“FRRO” stands for:
1. FRAME Put aside your own reactions,
opinions and feelings and
concentrate on getting as much
useful and objective information as
possible. Discover the story behind
the story, then pull the elements
that are useful for reaching the
coachee’s goal to foreground
2. REPEAT See the chapter on repeating the
coachee’s message. Show you
understand, show you care.
3. REALITY Checking the coachee’s story,
expectations and beliefs helps to
build realistic expectations.
4. OPEN QUESTIONS Start with open questions and ask
factual questions first, before
proceeding to enquiring about
emotions.
The best way to start asking, is by asking open questions
Open questions generally do not start with a verb, but start
with a pronoun: who, what, why, when, where, how, how
many, which, …
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