Goal - Gannawarra Shire Council
Goal - Gannawarra Shire Council
Goal - Gannawarra Shire Council
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24<br />
FIGURE 2: Customer Window: Key Areas for Improvement<br />
GANNAWARRA SHIRE ANNUAL REPORT 2011<br />
CUSTOMER WINDOW RESULTS<br />
The Customer Window provided as<br />
part of the survey results links<br />
performance in service provision with<br />
the relative importance of each service<br />
area to the community.<br />
These results are useful in assessing<br />
where resources could be best<br />
allocated to improve services and<br />
identify which services are most<br />
important to the community.<br />
The window below shows Advocacy,<br />
Town Planning and Community<br />
Engagement as service areas where<br />
<strong>Council</strong> performs well and where<br />
improvements have been made in the<br />
past year. Seven of the 12 areas are in<br />
the quadrant of Maintaining Existing<br />
Performance, where <strong>Council</strong> has also<br />
performed well.<br />
Both Local Roads and Footpaths, and<br />
Economic Development, are listed as<br />
areas for improvement. However,<br />
community satisfaction with Roads<br />
and Footpaths has remained steady<br />
compared to the previous year despite<br />
the difficulty of putting programs in<br />
place in the midst of floods when staff<br />
and resources are engaged in flood<br />
emergency, relief and recovery works.<br />
In addition, satisfaction with Economic<br />
Development has increased five points<br />
from 2010 and is consolidating<br />
toward an area of strength.
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