Goal - Gannawarra Shire Council

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Council is committed
to the principles of the
Business Excellence
Framework which is an
integrated leadership and
management system that
describes the elements
essential to sustainable
organisational excellence.
BEST VALUE STATEMENT
The objective of Business Excellence is
to use quality management principles
and tools in business management
with the goal of improving
performance based on customer
focus, stakeholder value and process
management. Council has integrated
these principles into its everyday
organisational environment.
Council has adopted a Council Plan
2009 – 2013 to define the goals of
the organisation over a four-year
period as required by the Local
Government Act. The Council Plan
contains five Key Result Areas:
Leadership and Governance, Our
Environment, Economic Prosperity,
Sustainable Communities, and Assets
and Infrastructure. Each KRA has
strategies, actions and measures. In
keeping with the principles of Business
Excellence, Council uses the nationally
integrated performance management
and reporting tool Interplan to assess
progressive achievement of the
SUMMARY OF RESULTS
objectives of the Council Plan.
Interplan provides the platform for
employees to update their progress
and feed in information on
achievements against performance
measures to generate a range of
reports, with the added capacity to
link directly to budgets within the
organisation. These reports enable
strategic, corporate, business and
service level planning. Reports are
presented to Council quarterly and
summarised annually. In this way
Council can progressively monitor
the provision of best practice service
against performance indicators.
Shortfalls against these indicators
can then be seen as areas for
improvement.
An integrated planning framework is
essential to the best use of limited
resources and some of the plans that
have been completed or are in
progress in 2010-2011 include:
Target quality and cost standards achieved by the Gannawarra Shire Council
in 2010/2011 were a reflection of Best Value performance, particularly in a
year of challenging operating conditions.
Council achieved higher than the target quality standards in 10 of the 11
service areas where standards were set for 2010/2011. In Regulatory Services
the quality standard achieved did reflect an increase from 68 to 69 from 2010
to 2011.
Target cost standards were achieved in all areas except Road Maintenance
and Waste Collection,which both incurred increased expenditure due to the
2010/2011 flood events.