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Operational excellence<br />

Total operating costs flat<br />

Total operating* cost<br />

billion $<br />

Upstream Downstream Chemical<br />

6<br />

• Efficiencies pursued in all segments<br />

and all business areas<br />

4<br />

• Adapt to the business environment<br />

• Improved reliability key<br />

2<br />

0<br />

2008 2009 2010<br />

* Production and manufacturing + selling and general

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