&1J4~ - City of Glendale

July 20, 2010 

CITY OF GLENDALE CALIFORNIA 

REPORT TO CITY COUNCIL 

AGENDA ITEM 

Public Hearing: Appeal of G&S Transit Management, Inc. dba City Cab 

1. Motion to sustain the Transportation and Parking Commission's limitation of the term of 

a taxicab owner's permit, and continue the matter for 2 weeks for the City Attorney to 

prepare appropriate findings. 

2. Motion to overturn the Transportation and Parking Commission's limitation of the term of 

a taxicab owner's permit for a period of 5-years, and continue the matter for 2 weeks for 

the City Attorney to prepare appropriate findings. 

COUNCIL ACTION 

Public Hearing [X] Ordinance 0 Consent Calendar 0 Action Item 0 Report OnlyD 

Approved for July 20, 2010 calendar. 

ADMINISTRATIVE ACTION 

Submitted 

Stephen M. Zurn , Director of Public Works .. .. .. . 

Prepared I'A r J£' ~ 

Alina C. Morshidian, Administrative Analyst... .. .... . .. ................. .. .... vftJl6j~ 

Approved 

James E. Starbird, City Manager .. ......................................... . 

Reviewed 

Jano Baghdanian, Traffic and Transportation Admjnistrator ...... ~ .: ..::: 

..::: 

Rebecca Granite ~Johnson , 

• 

. ~~;i;lr::::::';--=-=;~ 

Executive Analyst ................................ :JJ.-1if1t-~'i:i~IJ~:::::~- 

Christina R. Sansone, General Council- Public Works................... &1J4~ .... ~ . 

RECOMMENDATION 

It is respectfully requested that the City Council consider one of the following alternative motions 

regarding the appeal of G&S Transit Management, Inc. dba City Cab ("Appellant"): (1) sustain 

the decision of the Transportation and Parking Commission CTPC") to grant the Appellant a 

renewal taxicab owner's permit for a limited period of 3 years, 10 months and 20 days; or (2) 

overturn the TPC's decision and grant the Appellant a renewal taxicab owner's permit for 5 

years. In either event, it is staff's recommendation that the TPC's decision to grant Appellant a 

renewal of its owner's permit for 15 vehicles be sustained. 

9 A

SUMMARY 

On January 25, 2010, the TPC reviewed and approved the Appellant's application for the 

renewal of its taxicab owner's permit to operate 15 taxicabs in Glendale. The TPC's approval 

was limited to a term of 3 years, 10 months and 20 days (December 15, 2013). The TPC 

calculated the expiration date to coincide with the expiration date of the next longest taxicab 

owner's permit and to eventually cause all taxicab owners' permits to expire simultaneously. 

The TPG's decision is a departure from the City's customary process to grant all taxicab owners 

the maximum term of 5 years. By granting the Appellant a shorter permit term, the TPC was 

attempting to establish a process whereby all taxicab applications would eventually come to the 

TPC at which time the TPC would consider how to increase the diversity of ownership among 

the taxicab operators in the City. 

The TPC's decision is further complicated by vagueness in Title 5.84 of the Glendale Municipal 

Code, 1995 ("GMC"). GMC Sec. 5.84.100 states that the City Clerk issues owner's permit 

certificates for a period "not to exceed five years." However, the GMC does not specify the 

criteria by which a permit could have a term of less than five years nor does it state what body 

determines the length of the term-the City Clerk or the TPC. Because the TPC had the original 

authority to grant or deny operator's permit, it is the City Attorney's opinion that Sec. 5.84.100 

was intended to grant the TPC the authority to determine the term of an operator's permit for a 

period of time not to exceed 5 years. The Clerk's authority would be limited to issuing a 

certificate for a period of time not to exceed 5 years. 

As discussed in further detail below, the Appellant objects to the shortened duration of the 

permit and is seeking approval from the Council to operate for a full five-year term as has been 

the TPC's customary practice. 

FISCAL IMPACT 

There would be no direct fiscal impact to the City as a result of any of the motions or the 

recommended actions in this matter. 

BACKGROUND 

Appellant: 

Requested Action: 

History: 

July 23, 2009 

January 25,2010 

G&S Transit Management, Inc. DBA City Cab 

7955 San Fernando Road, Sun Valley, CA 91352 

The appellant seeks Council approval of a full 5-year term for its taxicab 

owner's permit. 

The City Clerk's Office received Appellant's renewal application to 

operate 15 taxicab vehicles in Glendale. The application was properly 

submitted to the City Clerk within the filing window period as specified in 

the Glendale Municipal Code, 1995 ("GMC"). A copy of the renewal 

application is attached hereto as Exhibit A, 

The TPC held a public hearing to consider Appellant's renewal 

application. Staff recommended granting the renewal. Copies of the TPC 

minutes, motion and staff report are attached hereto as Exhibit B. 

2

February 9, 2010 

Appellant filed its appeal to the TPC's decision to limit the term of its 

operator's permit. A copy of the Appellant's notice of appeal and a letter 

from its attorney is attached hereto as Exhibit C. 

Applicable Regulations: GMC Title 5, Chapter 5.84 provides regulations for permitting and 

operation of taxicab and other vehicles for Hire,l A copy of GMC Chapter 5.84 is attached 

hereto as Exhibit D. 

Public Notice: The City Clerk published and posted the notice for this public hearing as 

required by the GMC. The City Council agenda was posted at the City Hall entry on or before 

the Friday prior to the City Council meeting. All parties expressing an interest in the case were 

notified of the public hearing in letter mailed on July 8, 2010. 

Files Available for Review: All files and exhibits including this staff report relative to this case 

are available in the offices of the Traffic & Transportation Office and by th is reference are 

hereby made a part of the record. 

Public Convenience and Necessity: In Glendale, applicants for owner's permits must provide 

by a preponderance of the evidence that upublic convenience and necessity" requires the 

operation of its vehicles in the City. GMC Sec. 5.84.100. The concept of public convenience and 

necessity is common in the transportation and utility industry and is used by the California 

Public Utilities Commission as a standard for granting transportation permits. Following this 

practice, GMC Sec. 5.84.010 defines the term "public convenience and necessity" as: 

"[Flitting or suited to the public need; there is both a present and futUre apparent 

reasonable need for use of the service, and the public highways and public welfare are 

not unduly burdened by such service. A case of "public convenience and necessity" 

exists where a transportation business is ready, able and willing to serve the public 

generally without discrimination, with reasonable efficiency, at a reasonable price, and 

which includes the criteria set forth under Sections 5.84.100 and 5.84.103 of this 

chapter. " 

Appellant's Factors for Public Convenience and Necessity: Before an owner's permit can 

be granted by the TPC, the TPC must make findings that the public convenience and necessity 

has been proven by the applicant. The criteria for making the findings are listed under GMC 

Sections 5.84.100 and 5.84.103. In the Appellant's case, the TPC evaluated the following public 

convenience and necessity factors: 

1. The company has operated as City Cab since 1994 when it was incorporated and has 

provided taxicab service in Glendale since 1995. The Appellant operates 15 taxicabs in 

the City. It also has permits to operate in Burbank and Pasadena. 

2. The company has met the insurance requirements as set forth by GMC 5.84.380 and all 

other code requirements throughout its past three consecutive 5-year permit terms. 

1 Prior to adopting the ordinance in 1995, taxicab operation permits were granted by the City Council. 

There was no formal application filing process in place dating back to the 1960s. Cab companies 

interested in operating in the City were required to make a formal request by submitting a letter of intent 

to the City Council after which the Council determined whelher Ihe company was approved 10 operate in 

the City. The Issued permits did not carry an expiration date unless the Company changed ownerShip. 

Since the adoption of GMC Chapter 5.64, all permits for owner's permits have been issued for a five-year 

term. 

3

3. The company has maintained its client base throughout its operations in Glendale. It 

submitted several professional and personal references including a statement of support 

from the City of Burbank Community Development Department, the Glendale Surgery 

Center, Access Services, the Verdugo Hills Medical Associates, Jacob Orphali, M.D. and 

the Armenian Youth Association of California. 

4. The company has an extensive training program for its drivers (including training for new 

drivers), dispatchers, and customer service representatives. Its comprehensive safety 

training program for drivers including: the proper use of safety belts, child safety 

restraints, safe driving speeds, turning maneuvers, following distances, wea ther 

conditions, defensive driving, sensitivity and empathy training, highway driving, and 

disability awareness. Employees who have contact with the public must undergo 

customer service training. It submitted a copy of its operating plan, which addresses 

among other things the following subjects: driver screening, vehicle dispatching, vehicle 

maintenance, safety procedures, training, and substance abuse programs. 

5. Drivers are tested for drugs and alcohol and the company maintains a drug~free 

workplace. Dispatchers must undergo 40 hours of o n ~ th e~j ob training in taxicab service 

policies and procedures, map reading, automated and manual dispatching systems and 

passenger sensitivity training. Customer service representatives are trained in phone 

etiquette, map reading, policies and procedures, the service area, and passenger 

sensitivity. 

6. The company maintains an extensive dispatch system sufficient to provide reliable 

taxicab service. It maintained an on~tjme service ratio of over 88% (service within 15 

minutes) in 2008 and 91% in the first half of 2009. 

7. All of the company's vehicles are under the GMC's 8~yea r age requirement. It has a 

comprehensive vehicle maintenance program which contains a preventative 

maintenance inspection system, repai rs , and a computer database for track ing and 

reporting all vehicle repairs. All of its drivers are required to peliorm a thorough pre~trip 

inspection of their vehicles before providing service. 

8. The company represents that it is committed to operate Mgreen- vehicles, propane, and 

hybrid). The company provided the City its taxicab replacement program for the 15 

vehicles currently operating in the City of Glendale. 

9. According to the City Clerk's Office, no notices of violation have ever been issued to the 

Appellant by the City of Glendale. 

Transportation and Parking Commission Action: After evaluating the above stated factors, 

the documents in the record, and considering input from the public and staff, TPC granted the 

Appellant an owner's permit to operate 15 vehicles. The commissioners were concerned about 

the number of taxicab companies that they perceived to be operated by a limited number of 

individuals. Although no evidence was presented at the public hearing, the commissioners 

stated that the limited number of individuals operating taxicab companies in the City may lead to 

a perceived lack of diversity among taxicab operators, monopolistic practices, and as a 

consequence, a lack of service to the public. The commissioners expressed interest in resolving 

this perceived problem by having all taxicab companies apply for operator permits at the same 

time with the same termination dates rather than staggered time periods as they are now. 

Consequently the TPC conditioned its granting of the Appellant's owner's permit to expire on 

4

December 15, 2013 rather than the customary 5 year period which would have extended the 

permit to January 24, 2015. 

Appellant's Position and Statement of Error: The Appellant contends that the TPC erred in 

limiting the permit period to less than a full 5-year term on the basis that it failed to give due 

consideration to all of the facts and recommendations of staff including but not limited to its 

replacement plan to convert current taxicab vehicles to "green" vehicles. It states that it witt be 

difficult to finance and accomplish its plan to convert vehicles in less than 5 years. It also claims 

the TPG's action to limit the term of the permit is a major policy shift which is inconsistent with 

the past practices of the TPC and the City Council. 

At the time of the public hearing, the Appellant presented the Commission with a 5-year vehicle 

replacement plan with the goal of obtaining "green 8 

vehicles such as compressed natural gas, 

hybrid, or propane replacement vehicles. Because the taxicab drivers are independent 

contractors and own their vehicles, the Appellant needed to obtain the drivers' consent to 

impose the company's mandatory clean fuel vehicle replacement program. The drivers have 

agreed to do so. With the TPC's action to shorten the permit term, the drivers are faced with 

making significant capital investments in conversion of their cabs to "green" cabs without the 

assurance that the Appellant's operator's permit would remain active long enough to cover the 

time necessary to complete the conversion to "green" vehicles. 

The Appellant states that the TPC's action to shorten the length of the expiration period and the 

intention to require all other owner's permits to expire simultaneously is a departure from the 

prior practices of the City Council and the TPG. It states that the implications of such deciSion 

represent a change in policy which should be addressed by the City Council rather than the 

TPC. 

Staff Analysis: In considering this appeal, the paramount issue to be determined by the Council 

is whether to grant the Appellant's permit term to the 5-year maximum. As discussed in the 

Summary section of this report, it has been interpreted by the City Attorney that the TPC does 

have the discretion to limit the term of a permit. However, the GMC does not expressly state 

that the TPC has such authority. 

The Appellant asserts that the GMC 5.84.103 (public convenience and necessity - findings by 

commission) was violated on the grounds that by limiting the permit to less than 5 years, the 

TPC failed to give due consideration to all of the facts and recommendations of staff's 

recommendation and the Appellant's clean fuel vehicle replacement plan. 

Staff does not find that the TPC erred on this point. Although the commission could consider 

innovative proposals of service to the public such as the use of vehicles utilizing clean fuel 

technology, the Appellant's business plan is not a mandatory finding that the TPC is required to 

make. TPC had the discretion to weigh staff's recommendation, the Appellant's timeline for its 

"green" equipment replacement, along with all the other factors in the Appellant's application 

and evidence obtained during the public hearing before granting or denying a renewal owner's 

permit. 

Staff agrees with the Appellant in that, at least in the last 15 years since 1995 when the most 

recent ordinance was adopted and possibly longer, neither the Council nor the TPC has ever 

granted an operator's permit for less than 5 years. 

5

In addition to the information received by the TPC, the Appellant sent to the City an update of its 

operational performance. That update is attached for the Council's review in this appeal as 

Exhibit E. 

Future Ordinance Revision: This appeal is based on the GMC currently in effect. On June 

15,2010, the Council directed staff to review GMC Chapter 5.84 and provide recommendations 

to the Council for revisions. Chapter 5.84 should be clarified as to a number of issues including 

the term of owner's permits, limiting application periods, placing conditions on approvals of 

permits, the perceptions of "monopolies, N and the possible greater need for competition in the 

taxicab industry in Glendale. Staff is currently undertaking a review and analysis of these and 

other issues surrounding taxicab permits and will return to Council at a future time with 

comments and recommendations. 

EXHIBITS 

A. Renewal Application Packet of G&S Transit Management, Inc. dba City Cab, Including 

Vehicle Replacement Business Plan. 

B. Minutes, Motion and Report to TPC dated January 25, 2010. 

C. Notice of Appeal dated February 9,2010 and letter dated March 4, 2010 from Sheldon 

S. Baker, Esq. of Baker, Olson, LeCroy & Danielian. 

D. Glendale Municipal Code, 1995, Chapter 5.84, Taxicabs and Other Vehicles for Hire. 

E. Letter from Appellant for Trip Sheet Data dated December 14, 2009. 

6

MOTION 

Moved by Council Member _____________ and seconded by Counci l 

Member 

that upon review and consideration of the appeal of G&S 

Transit Management, Jnc., dba City Cab, and after conductin g a public hearing on said appeal, 

the Counci l hereby SVSTArNS the decision o[the Transportation and Parking Commission to 

the granl lo Appellant a taxicab owner' s pelmit with the term of said pCJ1l1it to expire on 

December 15, 20 13. The Council hereby continues the appeal until August 3, 2010 without 

further public notice, and directs the C ity Altomey 10 prepare written Findings of fact consistent 

with Counci l direction. 

Vote as foUows: 

Aycs: 

Noes: 

Absent: 

Abstain: 

APPROVED AS TO FORM 

Date: 7- £-10 

J:llcOUllCil/pw/G&S appeaVmtn SUSTAINS short tenn 072010 

9 A 1

MOTTON 

Moved by Council Member _____________ and seconded by Council Member 

that upon review and consideration of the appeal ofG&S Transit Management, Inc., dba City 

Cab ("Appellant"), and after conducting a public hearing on said appeal, the Council hereby 

SUSTAINS the decision of the Transpol1ation and Parking Commission to the grant to Appellant 

a taxicab owner's permit with the exception that the Council OVERTURNS the decision orlhe 

Transportation and Parking Commission with respect to the ielm of said pennit. The Council 

hereby sets the teml of said permit to expire on January 24, 201 5. The Council hereby continues 

the appeal until August 3, 20 I 0, without further public notice, and directs the City Attomey to 

prepare written flndings of fact consistent with Council' s direction. 

Vote as follows: 

Ayes: 

Noes: 

Absent: 

Abstain: 


Date: 7-tJ-I 0 

J:\FILES\DQCFILES\MTN\rntn QVERTIlRNS 'fPC grants 5 ys OnOIO.doc 

9 A 2

. 

, 

.. ' 

AUTOMOBILE FOR HIRE, NON-EMEiWENCY MEDlCAL 

TRANSPORTATi:ON, DIAL-A-RIDE AND JnNEV SERVICES 

Ple(!sc t'ypt 0/' clearly priflt 011 tllis fomr. F91111 (lvai/aul.c ill Microsoft Worljormat 011 ;cquest. 

INCOA1.PLETE APPLICATIONS WILL .NOT BE ACCEPTED. 

ALL INFORMATION 

REQWRED LNTllIS APPLlC!lTION MlISTBE INCLUDliDAT TIME OF st)BMITTAL, • 

. ,. . .' . . . . . 

:COMPA"Y:lNFORMATION ~~:': ,.' t ... :i . ~,;:; .~\~'Vli.::~\"·I.:.*h·:f~·'···~F:~' :'. {': .: .... "'~;t~f;(>~1.iJi~~·~ 

._ ••• < • • • .:' ::., ••• ; •• 1, •••• ·.:., ••• :::. •• 't",I.', I, . ','.,' . ... '. ' .. :, .,c'I,,';:~ .... \:.~ ·! 

Name of .company: G&S Transit Mi:maqement Inc. dba City Cab 

Stree t Ad ~lress; 7955 San Fe rnando Road 

. 

City, Sta~e Z[P: Sun Valley , CA 

Phone Number: 818-252-1670 

Provi4 .er Type: 

o Non-Emergency ~1edical 

o Automobile-.For-Hire 

O)ihiey 

Company· QWllcrsltip: 

x~ Corporation 

o PartnersHip 

9135.2 

I FaxNumber:Sllr 252-1607 

QTaxicab 

o Dial:.-lUde 

. . O ·Sole Proprietorship 

o Othe~ (please describe): 

. . . 

. 

~ 

i,J 

r. 

Home 

of 

Home Phone 

DOB: 

and 

Home Phone Number: 

DOB: 

PAGB I

steven 

Attached is 

'Attached is a Current CertWcate of Goo.d {rom CaJi(ol'i:tia 

PIR FFICERS alid attach 

les CA 

' 

President 

79-55 San Fernando Rr;1 

Sun Valley" CA 91352 

'955 San Fernando Rd 

State zrp: Sun Valley I CA 91352 

Note: Upon submittal of background checks of llle ,.llp pUcnil-l ~ OWllcr(s), 

/paJ'tnus~ alit pril 'lcipa~ COJ7Joraie officer, n!ld fi,e persoll i ll chnrge of thi compimy's Glendale 

opera/ions will be cOl/dueled prior.t.o re,view of lite applicatioll by the Tra115po.r/ilHolI & Parking" 

Commission. A Cihj 0.f.Glelf~ale Pen>OlIof Affidavit in Sup-120ft qfApplication (Form K~!82) 

11IIlst be submitted by eadi ofUlese pe.rso'!~lvith U,e application. 

. ' . " . :" .' . "'.' : .; ,-. , . 

. I • ~ , 

Ho\,.' many vehicles are'yoli s,eeking to license fOl' operalion in Glendale? :1 5 

VEHICLE STORAGE LOCATIONS (attach additidllaishe~ts If lIecessary): 

Slre~tAddress : 1955 San Fernando Rd 

City, State ZIP: Sun Valley , CA 91 352 

Which vehicles arc stored here?: " C,i ty Cab 

Street" Address: 

'City, Stat¢ ZIP: c i . ; :. 

, . 

PROPOSED VEHICLE DESCRIPTlbNs &: APPEARANCE 

Atlach'a Vehicle List Con ta6\ing the Following lllfo~n~atlon: 

If' npl"icanf CIiITelltly does not own vel1icles, provide nvnilnble detiTi/ 011 prop~sql vehicles 

• Vehicle number (if applicable) • Seating capacity of each vehicle 

• Make of vehicle ' • Vehicle license plate numbe'r 

• Model of vell;icle • Vehicle identification'number cyrN) 

• ~1odel year of vehJcle 

Attach the Vehicle Color Scheme and Logo: 

,/ IlIclwie color photo of existillg vehicle or (/ reudel'il1g 0/ color scJ~ellle oil tile pl'9posed -velridc 

gJ 

D 

OH'l\tER'S PERMIT A!lPLJCATlO."I\' PAGE 2.

Monday: 

Tuesday: 

24 hour's 

24 hours 

Wednesday: 24. hours 

hours 

Priday: . 

Salurday: 

. Sunday: 

24 hou'rs 

24 hours 

24 hours 

Fares: 

NlI.. 

Cost per trip (one~wa}'): 

Cost per mile: 

Other" 

Taxicab Fares: 

Flag.drop rale: 

)(1dltiolnaJ1 / ~ni!e or3 7 seco\lds: 

Waiting-Time: 

Per hour waiting lime: 

. Other Ch~lges: 

$2.65 

$0.30 

$29. 19 ($0.30/37 seconds) 

$29.19 

I c"lifY taxfmeter wltll sedlons 5,84,200 tlirougll 

ch~t:'ge for your serv~ces (include a"fare ZOlle 

i,E appiicablc): 

10 

". " Attacl~ a ii~:t ~f Je~~15 h~ld·.in· citl~~~ j~Lsd.ictlons· ~lld ~~pi~s . of ~~id p~~·n~t~ ·.· . 

Iuell/de the Jla;IIC, address qlld "telepholle !lm/ther ola represmfnliw of t1{e jrrrisdictiolls 

' tulrel'e oflmer:s permits nfe held, . 

Atf~ch a list of any previous permit susI;cnsions, denials," fel'm!naHons . or 

,cancellations or revocations "in any'Jurisdiction ahd pl'O\·ide ~, explanation of the [] 

. Circumstances regnl'dh ~g same. IT you' have never had any of thes~, a statement to 

that effect should be attached. 

fD- 

Attach, in resume" format, information regarding yout past experience as it relates 

to the operation of this busill.ess. Also include information regarding the past [] 

experience of the person 'to be in charge of the prem{~es or,business (als~. in resume' 

formaO. . 

Allach at least one (1) letter of personal reference ~nd ' one (1) letter of profess io~ar [J. 

reference. 

OlVNER'S PERAfITAPtJL[CIITION PAG£ .3

';, . .... ...' : f·: . '. . '.' 

"OPEhA'TING PLA . . . "i . . .: ,."'. >'.~ '., • >,,-ill< 

.\.11. : ~. ' ,- ',' -_._,., < .. _>', ", • • '- ~ -, "?, '"""'"'~ 

., .. 

Attach a detailed explanation of hm~r th~ bwi'ness will be conducted containing 'at 

least the followJng information: 

V'. Staffing plan 

v. Descripllono{ how vehicle dispatchJ.ng wiJl take'place 

, Routing Information (Jitneys Only) 

!.~) Df;scription of ,~here and how v~hides will be maintained . '. ' . ' .~ 

l _' Names of any' and aU ' contractors, sub-contractors, consultarits and sub~ : 

---' consultants and a detailed descrlption of the services that each ,'yill provide. 

...... If appUcable, a description of any innovative pr~posals of service to the 

public presented by the applicant including but not limited to guaranteed 

ride home pro'gralns, special services ior the elderly and llon-nffibulatory . 

. persons and/or the use of vehicles utilizing clean fuel teclmology. 

___ AttacIl at least one .(1) statement of public convenience and neCessity from a· 

prospective customer ·who resioes or does business within the City of .Glendale. 

Applications may' also include an)r market research, business plall, or other 

i.nformation that deu;\Onstrates a need fol' rour services. 

Attach copies of aU' written ri1ateri ~.I~ .. reg~rd!n.g .employee safety, tramlng and 

6ubstaQce abuse testing progra~s as descl:ibed in section 5.84.090.B.15-16 of the 

~ J endale Municipal Code . 

.... 

" •• ' .. . v ~. 

[C;I!R't.t~~CATION .O", lNFbil~AtION)lIijiI'IittCA1:ioN ~:':;,i:;·~':i,)·;:

( 

CITY OF GLENDALE 

INTERDEPARTMENTAL COMMUNICATION 

DATE: July 23; 2009 

. TO: Alina M6rshidian ~ Public Works Administration 

FROM: Steve Rodriguez - License Investigator 

... ~\ 

\ 

SUBJECT: Renewal Owner's Pelmit Appl. - G & S Tral).sit Management, Inc.- City Cab Co. 

Please sec attached renewal owner's permit application from G & S Transit Management, Inc. 

City Cab Co. Mr. Tinuny Mardirossian is the president of this Corporation. Hc is currently 

approvcd for fifteen (15) vehicles and is requesting that same amount. Mr. Mardirossian was 

fmgcrprinted today. We will let you know of the results. 

Thank you, 

= 

License Investigator 

\

" .- 

I 

PERM, . NO: VOP 18 

G & S TRANSIT MANAGEMENT INC.-CITY CAB 

nMMY MARDIROSSIAN-PRES. 

7955 SAN FERNANDO ROAD 

SUN VALLEY, CA 91352- 

ISSUE DATE: 07/23/2009 EXPIRATION DATE: 

DESCRIPTION: APPLICATUON FOR RENEWAL OWNER'S PERMIT 

RFOI IFRTING Tn nPFRATF (1 1;\ F1FTFFN VFHIr.l FR 

***** FILE COpy ***** FILE COPY ***** FILE COPY 

VEHICLE OWNER PERMIT 

***** 

VaHd for approved number of vehicles only. 

THIS PERMIT DOES NOT RELIEVE APPLI CAN T FROM THE RESPONSIBILITY TO REN EW. 

THIS PERMIT DOES NOT ALLOW BU SINESS OTHERWISE PROHIBI ED AND IS NOT 

TRANSFERABLE TO ANOTHER CONTRACTOR OR BUSINESS. 

Ardashes Kassakhian. City Clerk 

l 

APPL FEE: $475.00 07/23/09 # 3026 

KEEP POSTED IN A CONSPICUOUS PLACE AT ALL TIMES.

( 

_ 

POBLJC Wll~KS !OHINIS>TRA nll~N 

CITY OF GLENDALE .. .. .. 

INTERDEPARTMENTAL COMMUNICA.TIO~Q9JUl 28 PH~: 38 

DATE: July 27,.2009 

TO: Alina Morshidian - Public Works Administration 

.FROM: Maria Maldonado - City Clerk's Office 

SUBJECT: 

Timmy Mardirossian - President of G & S Transit Mgmt., Inc.-City Cab 

APPLYING FOR: Renewal of Owner's Permit for Taxicab Camp"any 

Please be advised that the State of California Department of Justice has responded to the Live 

Scan fingerprints taken on the above mentioned individual with a "No Record" response. Thus 

the applicant is cleared for permit issuance. 

Tbank you, 

'1J~11~ 

Signature

( 


PERSONAL AFFIDAViT IN SUPPORT OF APPLICATioN 

PLEASE PRINT OR TYPE 

DATE: July 9, 2009 

FULL NAME MARDIROSSIAN 

TIMMY 

Last 

First 

Middle' 

..Ii:Ai) 

,~ (I'((;' 

HOME ' 

RESIDENCE,~ ____________ ~~;~l~e~n=d=a=l=e~,~C=A~~~ _PHONE 

Street City 7 StaielZip ------ 

/ 

BUS~S7955 San Fernando Rd . Sun Valley 

, Street City , StaldZip 

BUSINESS 

CA 91352 pHONE (8)8 252-1670 

,- 

" , 

' DESCRIPTION M 68 11 210 Brown Brown 

Date of Birth Sex Hgt, Wgt, Hair Color Eye Color 

DRIVER'S LICENSE NO. 

List any and all.other names used for legal identification: 

/ 

SOCIAL SECURITY 

./ 

Have you ~ been convicted of a felony and/o.r misdemeanor? If answer is "YES" list the dates, specify the 

conviction, and identify the court and cas~ number. 

NO 

I HAVE READ AND UNDERSTAND THE PROVISIONS, RULES AND-REGULATIONS OF 

THE CITY OF GLENDALE, CALIFORNIA AND THE MUNICIPAL CODE GOVERNING 

THE TYPE OF LICENSE OR PE'RMI'r FOR WHICH I AM APEL YING, , , 

, 

Organization: G&~ T-ransit Management, Inc. 

K-182 (Rev_ 7/18/05)

• 

( ( 

KlS-SU-209Il 

., 

CITY OF GLENDALE . 

PERSoNAL AFFIDA vrr IN SUPPORT OF APPIJCATION 

- ,. .. '. 

DATE; 7/10/09 

' 

~NAME,·M~M==d~~o~s=si=m~ _______ T~j~rn=m~y ______________ ~~ _________ 

L.st First l\liddlo 

RESIDENCE' ____ _ 

Street 

/" 

city 

HOME 

_PHONE,-,-( __ _ 

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7955 S.,; Fernando Road Sun Valley CA 91352 BUSINESS 

BUSINJlSS,_~ _______ -:::-~~ __ --::,---=:-PHONE ( );26 25R·lJIO 

Street City" ' StateJZip 

DJlSCF1PTION, _________ ~M~_5~'~8'_' __ 2=1~0~~~B=r~own~ _ _=B=ro~wn~ _____ __ 

DateofBitth Sex Hgt WI!). Hair Color Eye Color 

DlUYER'S LICENSE NO,_ 

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List any and all other names used for h;gal ideniificatjDo.: 

__ SOC~SECURITY~. ____ _ 

.. . 

Have. you cv'cr been oonvicted of II fekmy and/or misdemeanor'? If answer is "YES" list the dates, specify the 

co~victioQ, . and i~altifY the court and case number. 

No 

, HAVE READ AND uNDERSTAND THE PROYmIONS, RULJlS AND REGULATIONS OF 

THE.CITY OF GLENDALE, CALIFOruuA AND THE MUNIOPAL CODE GOVERNlNG 

THE lYPE 011 LICENSE OR PI;:RMlT FOR WIDCH I AM APl'L'l'ING, 

OrgonizatiQO' . G&S Transit MmagemeDt, IDe. dba City Cab . . 

",- .,f!' 11~ . 

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K·18~(Rov. 71J8/05~

.Jfornia Business Search 

Page 1 of! 

DISCLAJl\.rlER: The information rusplayed here is current as of SEP IS, 2009 and is updated weekly. It is 

not a complete or certified record of the Corporation. 

[ Corporation 

[G&S TRANSIT MANAGEMENT. INC, 

[Number: CI740134 [[Date Filed: 3/311994 [[ S~.tuS: active 

IJurisdiction: California 

[ Address 

[7955 SAN FERNANDO RD 

[SUN VALLEY. CA 91352 

[ . ..f';; Agent for Service of Process 

[SEDlK MARDlROSSIAN 

[7955 SAN FERNANDO RD 

[SUN VALLEY. CA91352 

, 

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[ 

Blank fields indicate the information is not contained in the computer file. 

If the status of the corporation is "Surrender~, the agent for service of process is automatically revoked. 

Please refer to California Corporations Code Section 21 14 for information relating to service upon 

corporations that have surrendered. 

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TAXI RATE 

ALL PASSENGERS RIDE FOR THE PRICE OF ONE. 

$2.65 FLAG DROP (FIRST 1/9 MILE OR 37 SECONDS OR FRACTION 

THEREOF) 

$0.30 FOR EACH ADDITIONAL 119 MILE OR THEREAFTER 

($2.70 PER MILE) 

$0.30 FOR EACH 37 SECONDS OF WAITING TIME AND/OR 

TRAFFIC DELAY ($29.191H0UR WAIT) 

INQUIRIES OR COMPLAINTS SHOULD BE DIRECTED TO: 

G&S TRANSIT MANAGEMENT, Inc. 

dba City Cab 

7955 SAN FERNANDO ROAD, SUN VALLEY, CA 91352 

(818) 252-1670 

NOTICE TO PASSENGERS 

This vehicle is regulated for your health, safcty and convenience. 

The regulation requires: 

I. This vehicle to be kept neat, clean and sanitary. 

2. Th~ driver shall be courteous, neat and clean in appearance. 

3. Smoking by the driver or passengers is prohibited. 

lfyou have any reason to believe that this vehicle has not been operated in 

compliance with these requirements, or that the service provided has been 

uDsatisfactOl)" please call the City of Glendale at (818) 548-2090 between 8:am 

and 5:pm. GMC Sec. 20-30

( 

(' 

July 23, 2009 

Jano Baghdanian, 

Administrator 

Traffic "& Transportation Division 

City of Glendale 

613 E. Broadway 

Glendale, CA 91206-4391 

Dear Mr. Baghdanian: 

G&S Transit Management, Inc. is pleased to present the following Application and 

doctJfTlentation in support of our request for a renewal of our permit to provide taxicab services 

for the City of Glendale. The information enclosed is accurate and complete to the best of our 

knowledge as of the date of submission. We feel the combination of our technology, 

experience, management and familiarity with the City of Glendale, represents an unmatchable 

package for your consideration. 

~f you have any questions please contact 

Timmy Mardirossian, President 

G&S Transit Management, Inc. d.h,a. City Cab 

7955 San Fernando Road 

Sun Valley, CA 91352 

(818) 252-1670· Fax (818) 252- 1607 

Feef free to contact me if you should have any questions regarding this information. 

You will be able to see from our application that we are renewing our commitment to provide the 

quality service that the City of Glendale has determined to be essential for the City. 

Once again, thank you for your consideration. 

Sincerely, 

'~~~ 

71'~7fi .. 

ir~ 

TimmyM 

President 

( 

G&S Trans it Management, Inc. d.b.a. City Cab 

7955 San Fernando Road· Sun Valley, CA 91352 

(818) 252·1670 · Fax (818) 252-1607

.. '.-. 

( 

• 

TABLE OF CONTENTS 

( ( 


COMPANY INFORMATION .. .... .............. . . .. . .. .... ....... . .. ... ..... " 1 

CORPORATE INFORMATION ... . . . ... . . . . . .. ............................. 1 

DIRECTORS/OFFICERS . .......... ................... .................... . 1 

VEHICLE INFORMATION.. . . .......... ... .. ..... . . .. . ... . . ............ .. ...... 2 

PROPOSED HOURS OF OPERATION & FARE SCHEDULE ...... ..... ..... . .. ..... ... 2 

PERM ITS HELD IN OTHER JURISDICTIONS .. . . . .. .... .... .. .... .... ............... 3 

Previous permit suspensions, denials, terminations or cancellations or revocations 3 

PAST EXPERIENCE OF APPLICANT & REFERENCES ........... . ............... . 

Past experience of person in charge of business . ........ . ......... ... ... .. . .. . 

Letters of Reference ............ . ................... ...... ........ . .. .. . 

3 

3 

3 

OPERATING PLAN .... ....... ..................... . ........... . ..•...•• •. ... ... 4 

Operational Standards ........................ . . . . ....................... 4 

Measurement of Performance Standards . ... . .... . ........... . . .... .. .... 4 

Staffing Plan . . . . . . . . . . . . . . . . . . . . . . . . . . . .. ........... ....... .. . ....... . 6 

Performance Evaluation .. ......... .. ... .. .. .......... .. ... . . . . . . , .... 6 

Personnel .... . .... ................ ..... . . . . . . . . . . . . . . . . . 7 

Discussion of Responsibilities Assigned to Key Personnel ..... . . .. ...... 8 

Key Personnel! Staffing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 

Organizational Ch.art ............. ..... ........... . . ... . ..... .. 10 

Timmy Mardirossian ............... . . ................ . ........ 11 

Martin Shatakhyan ..... . . .. . . ............................. 12 

Khachik (KAS) Shekherdimian .......... . . .............. . ....... 13 

Simlik (Sam) Asheghian ............................... . .. 14 

Taxicab Drivers . ..... ..... .. . .... . .. .............. . . ........ ......... .... 15 

Requitment of Taxicab Drivers .......... ... . .. . . . ........ . . . .. . .. ... . . . .... 15 

Driver Screening .......... ..... •.• •............................ 15 

Abitity... . . .. . . . . . ...... . ..... .... ..... . . . . . . . . . . . .. . ... 15 

Age .... ........ ........................................... 16 

Appearance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 

Attitude ....................... . .......... . .. .. . . . . . . . ...... 16 

Background . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. 16 

Driving Record and Licensing . ... . .. . ......... ....... .......... . 16 

Driver Selection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. 16 

Vehicle Dispatching .. ....... ... ..... . . . ... . . . .. ........ .... .. ...... 17 

Telephone System ..................... . ... ... . . . . . . ............... 17 

Services for th"e Speech and Hearing Impaired ........................... 17 

Technology Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 

Dispatching Computer System ....................... . ............ . ... 19 

Fully Automated Dispatch System ................ . .. .......... 19 

Automated Dispatch with GPS ......... .. ................ ....... 19 

G&S Computerized Dispatch Capabilities. . . ................ .. ..... 20 

Base Map ................ . ................. . .. . ... ... 20 

G&S Transit Management, In c.

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Automated Transportation Back Office System (ATBOS) ... ..... 20 

Hot Stand-By ...... ................. ............... .. .. 21 

Call Taker Functions ............. . .............. _ ...... . ...... 21 

Caller 10 ............. , .....••• ; •• • ••. •.• .. . ...•.• .... 22 

Customer Profile .......................... . . . . . . . . . 22 

Charge Account Profile ... , . .... , . . . . . . . . . . . . . . . . . . . . . . . . 22 

Automatic Call Taker (ACT) ....••• .. ..• ... ....... _ • . •• .... 22 

Remote Call Taker (RCD ............ ......... . ...•..... . 22 

Rate Quotation ............. •• •.•...... ......... , ...... 23 

Zone Based Dispatching .... ........ ••••. .. • . .. .. ..... . .•.. .... 23 

GPS Based Dispatching ..... , . . ,.............. .... .. . . . . ..... 23 

Dual Zones ..... ......... ••......•••• . . ••• .. .. . ... . .. . ...... 24 

Local Trips ............... • • •............ • .. . ..... .. . . . ...... 24 

Customer Callout (CAL) . . . . . . . . . . . . . ... . . . . . . . . . . . . . .. 24 

Special Assignments. . . . . . . . . . . . . . . • • • . . • . • . . . . . . . . . . . . • . . . 25 

Fleet Summary .. . ................•.• .. ..•.. . . . .. . . . . . . .. .... 25 

Automatic Credit Card Verification ............... .. .. . . ... . ... ... 25 

Shared Ride Options. . . . . . . . . . . . . . . • . . . . . . • . . . . . . . . . . . . .... 25 

Premier Ride . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 

Driver Functions ................. ....... ... . ... ... . .. • ..•.. .. 26 

Supervisor/Dispatcher Functions ., .. •. .. ••.• .. ..... .. . . .• . . . .... 27 

System Management ................................. • •...... 27 

Reports and Graphical Queries ....... . ' ................. . •• . ..... 27 

Redundant Base Controller . . . . . . . . • • . . . • • • . . • • . . . . . . . . . . . . . . . . . 28 

Multisite Network Controller ..... ........ ....... ...... ... .. ..... 28 

Digital Dispatch ......... . . ... ..... ....... , , , . ............ . ..•...... 29 

Vehicle Maintenance ..... ....... ................•.... . • •• . ,', ., . ••.•• .... 30 

G&S Transit Management .................................... . ...... 30 

Vehicle Maintenance Program . ......... ..... .. .. • . .. , ........ . • ...... 31 

Vehicle Maintenance and Inspection ........ . .. .. .. . . .. . . .. . ..... 31 

Pre-trip Inspections ........ , .. ...... ........ .. .......... 31 

Routine Procedures. . . . . . . . . . . . . . . . . • . . . . . . . . . . . . . . . . .. 32 

Cleaning ....... .... .. ... , ............ • , .... . . . ....... 32 

Tire Pressure. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 

Body Damage ...... . . . . . . . . . • • . . . . • • . . . . . . . . . . . . . . . . . . 32 

Road Call . . ..... .................... .............. 33 

Preventive Maintenance . ......... , .. " .... . ... . ........ . ...... 33 

Vehicle Maintenance ... ......................... , ••. . •. , . ..... 33. 

Record Keeping I Maintenance Information System ... , .............. 34 

Accident Repair ............. , ................... ... , .. , . . . . . . 35 

Contractors f Sub-contractors ............ ....... , ................. , . , . . . . . . . 36 

Approaches to Innovative Service .......... .... < ••• , •••• , •••••••••• ••• •• , ••• 37 

STATEMENT OF PUBLIC CONVENIENCE & NECESSITY ...... ... .. .... ....... . ...... 39 

SAFETY, TRAINING & SUBSTANCE ABUSE PROGRAMS ............• . . . ••.• ••••. .. . . 40 

Supervisory Training Program ... .. .. . ........ .... ............. , ...... 40 

Dispatcher Training ........ . .. , , , . .... ... .....• ••••• •........ -. 40 

Customer Service Representative Training ............... .. ....... 41 

Drug & Alcohol Testing ... . ... . ................. • .. . ..... . .. ..... : 41 

Training Programs ... ... .......... , .... , , ........... . •... ...... , • ... , .... 41 


City of Glen dale 

Overview . . . . . . . .... ~ . ..................... . .. .• .•................ 41 

Sensitivity and Empathy Training ....................•• •. •• •........ . .. 42 

Pas~nge r Assistance Techniques ........ . . .. . • • .• ••••.......... 42 

Defensive Driving Course ....... ... . , ...'.......... . •••.', . • . . . . . . . 42 

Behind-the-Wheel Training ........... , , . , , , .... , , .• •••• .•............ 42 

.Customer Service ...... , . , . . ..... , . • . . . . . • . . • • • • . . . . . • • • • • . . . . . 43 

SupelVisory Ava ilability and Responsiveness ................•••... •.... . .... 43 

Employee Benefit Programs. ..... . . . . . . . . . . . . . . . . . . . . . .. •••............... 44 

New Driver Training Schedule .... . .. . . . . . . . . . . . . . . . . .• . • . • . . . . . .• • • • . . 44 

Fares and Meter Operations . . . . . . . . . . . . . . . . . • . . . . . . . . . . . . . . . 44 

Passenger relations ....... ................ .• . .... . . . ..... 44 

Passenger Management and Incidents ..... . •. . ••.... .•.•• •••... .. 44 

Working with mobility assistive devices ......• •.. . . ... . . ...... . . .. 44 

Passenger assistance techniques. . . . . . . . . . . . . • . . . . . . . . . 44 

Pre &--Post trip inspections .............. . •.. •.... ... • • ••• •• ... . 44 

EXHIBITS 

Exhibit 1 Taxicab Features, Options & Vehicle List 

NonMsmoking Vehicles ............ . . . . . . . . . . . . • . • . . . . . . . . . . . . . . . . . . .. 1 

Radio System .... .......... ............... .••. ... ••••..... • .. • ..• .. • • .... 1 

Vehicle Technologies and Security Systems. . . . . . . .•. . . . • • • . . . . . . . . . . 1 

Taximeters .................................. . •• ..•••....••..••.......... 1 

Emergency Signaling System. . . . . . . . . . . . . . . . . . . . . . . . . • • • . . . . . . . . . . . . 2 

Vehicle List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . • • • . . . . . . . . . . . . . . . . . . .. 2 

Exhibit 2 - Vehicle Color Scheme, Logo & Photo 

Exhibit 3 - G&S Transit Management, Inc. - Taxicab Operations 

Exhibit 4 - Corporate Documentation 

Exhibit 5 - Letter of Personal Reference 

E.xhibit 6 - Letter of Professional Reference 

Exhibit 7 - Employee Handbook 

Exhibit 8 - Toshiba Telephone System 

Exhibit 9 - Drug Testing Policy 

Exhibit 10- Insurance Information 

G&S Transit Management, Inc.

( ( 

'. 

APPLICATION FOR RENEWAL OF 

TAXICAB OWNER'S PERMIT 

Submitted to: 

The City of Glendale 

July 23, 2009 

Submitted by: 

G&S Transit Management, Inc. 

dba: City Cab 


SUD VaUcy, CA 91352

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( 

Name of Company: 

Street Address: 

G&S Transit Management. Inc. dba City Cab 


City, State ZIP: Sun Valley, CA 91352 

Phone Number: 

Provider Type: 

Company Ownership: 

-"8'-' 1,,8-"'2,,5,,2-,, 1,,67,,0'--___ _ Fax Number: 818-252-1607 

_T"a"'x"ic"'a"b'---__________________ _ _ ___ 

Corporation 

Corporation Name: 

G&S Transit Management. Inc. 

Date of Incorporation: _1!i9,,9"'4'--_~Pl ace of Incorporation: --'C"a"li"fo"r"ni"'a~ _______ _ 

Agent for Service Process: ---'T"imW!'m"'yU'!M"a"'rd"'i"ro"'s"s"ia"nL _ _ _______________ _ 

Attached is a Certificate of Domestic Stock Ownership 

Attached is a Current Certificate of Good Standing from California Secretary of State: 

No 

Exhibit 4 

DIRECTORS/OFFICERS 

Name of Officer: 

Title of Officer: 


Timmy Mardirossian 

President 


City, State, ZIP: Sun Valley. CA 91352 

Name of Officer: 

Title of Officer: 


Sedik Mardirossian 

Secretary 


City, State, ZIP: Sun Valley. CA 91352 

(' 

G&S Tra nsit Management, Inc. 

Page 1

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'C', " , 

How many vehicles are you seeking to license for operation in Glendale? 15 

VEHICLE STORAGE LOCATIONS 



City, State ZIP: Sun Valley, CA 91352 

Which vehicles are stored here?: _ T-'-"ot"'a"-l.!jfle"'e"'tL-____________ _ _____ _ 

PROPOSEO VEHICLE OESCRIPTIONS & APPEARANCE 

Vehicle Features, Options & Vehicle List ..... . . . .. . .......................... . 

Vehicle Color Scheme, Logo & Color Photo . ...... ... ...... . . . .......... . ..... . 

Exhibit 1 

Exhibit 2 

HOURS OF OPERATION: 

Monday: 24 hours Friday: 24 hours 

Tuesday: 24 hours Saturday: 24 hours 

Wednesday: 24 hours Sunday: 24 hours 

, ....... 

I ,. '\ 

Thursday: 

24 hours 

FARE SCHEDULE: 

Non '~Emerge ncy Medial Fares 

N/A 

Cost per trip (one-way): 

Cast per mile: 

Other Charges: 

Taxica b Fares: 

Flag drop rate: $ 2.65 

Addilional119 mile or 30 seconds: $ 0.30 

Wailing time: 

$ 0.30 137 seconds 

Per hour waiting time charge: $29.19 

other cha rges: ---- 


Page 2

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A sampling of j urisdict ions wh ere City Cab has permits follows, a rnore complete list is 

included as Exhibit 3. 

Jurisdiction Contact Address Phone 

City of Glendale Jane Baghdanian 613 E. Broadway Glendale, CA 91206 (818) 546-3960 

City of Burbank Terre Hirsch 275 East Olive Ave, Burbank CA 91502 (818) 238-5260 

City of Pasadena Valerie Moss 100 North Garfield, Pasadena CA (626) 744-4268 

Previous perm it s uspensions, denials, terminations or ca ncellations or revocations: 

Suspensions 

Denials - None 

None 

Terminations - None 

Cancellations - None 

Revocations - None 

("",.... G&S Transit Management, Inc. has been operallng taxi, paratransit and conventional transit 

services in southern California since 1994. G&S was originally organized to operate taxicab 

services in the City of Burbank. Since 1995 G&S has been also operating in Cities of Glendale and 

Pasadena. 

Currently G&S Transit Management, Inc., d.b.a. City Cab operates a total of 87 taxicabs in the 

following cities: 

City of Glendale 15 taxicabs 

City of Burbank 50 taxicabs 

City of Pasadena 22 taxicabs 

Past experience o f person in c harge of bus iness: 

Resume of President, Timmy Mardirossian, is included on page 11. 

Resume of General Manager, Martin Shatakhyan, is included on page 12. 

Letters of Reference 

A personal letter of reference is attached as Exhibit 5. 

A professional letter of reference from is attached as Exhibit 6. 

... 

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G&S Transit Management, (nc. Page 3


Staffing Plan .................. .. ...... . .. ..• •• .......•....••.••.•• . .. ••• ,..... 6 

Dispatching Vehicles 

Vehicle Maintenance . .. ... ..... . .. . . ... . ...~ 

Contractors f Sub-contractors .......................... ,......................... 36 

Innovations in Service .................. 37 

Operational Standards 

G&S Transit Management has developed a 

series of quality dimensions to measure our 

operatIng perfQrmance. The causes of any 

deficiencies in quality of each dimension are 

identified, priorities set, and corrective actions 

are implemented. This is an ongoing process. 

Through interaction with and feedback from the 

City and constituents, riders, and company 

employees, dimensions are refined and new 

dimensions added. 

Historically G&S Transit Management has 

improved its quality dimensions via 

improvements in training, providing improved tools including technological advancements, 

monitoring, and acting on causes of any deficiencies in quality. G&S Transit Management continues 

to improve its performance in all service areas. Emphasis is placed on improved measurement and 

feedback, documentation, employee involvement and team methods, and the continuous 

implementation of and improvement in the use of technology. G&S understands that the ability to 

manage people toward quality objectives is the key to our success, and that uniform procedures for 

service delivery are required in this effort. 

Measurement of Performance Standards 

17 

{ C~·~:.\ 

I 

G&S utilizes a key indicator I benchmark approach for its quality assurance program. In service 

industries the primary methods for evaluating and testing the ·product" are comparisons with 

standards and trend analysis, and feedback (customer interviews, comments and complaints, etc.). 

G&S uses both of these elements in our quality assurance program. Indicators to be used by G&S 

will include such measures as: 

Response Time: G&S graphs trends, analyze results, and take action to continuously improve the 

service. 

Telephone Response Statistics. Statistics includes average lirhe-to-answer, number of calls 

abandoned, etc. Monitoring of these statistics is critical to managing the quality of the call center. 

Driver Compliments and Complaints by Category: By categorizing driver "attitude" complaints 

separately, it is possible to detect any potential trends in driver service leveL 

Vehicle Condition Compliments and Complaints by Category: By categorizing vehicle complaints 

separately, it is possible to detect potential trends in vehicle condition. 

Veh icle Inspections, Safe Driving Observations: G&S will monitor random field vehicle inspections. 

Formal inspection procedures and forms are utilized. 

·G9.mpany Vehicle Accident Damage per Veh i ~ le Mire Traveled by Month; This measure divides 


Page4

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an accident severity measure (company vehicle damage) by mile traveled to reflect a measure of 

company vehicle safely. 

G&S gathers information for each measure into a report for management review. Management monitors 

trends, and compares results on a seasonally adjusted basis. Results are graphically displayed to assist in 

trend identification. Where information is appropriate for all employees and/or drivers, the graphical 

representation is made available in the driver area. 

G&S Transit Management, Inc. Page 5


Staffing Plan 

Overview 

G&S Transit Management understands the importance of attracting and retaining strong 

management and administrative personnel that are qualified to provide the professional level of 

service G&S expects in all support and leadership roles. First and foremost, G&S provides a work 

environment that is positive, where management and administrative workers can work in a team 

environment and make a difference. Where possible, G&S promotes from.within and provides 

needed supplemental training, expanding both the pool of available resources and employee 

morale. G&S provides extremely competitive management pay and benefits. 

For management staff th e ability to work in a team environment expands to the ability to lead a 

team. Other requirements include: 

interpersonal and communications skills; 

time management skills; and, 

a working knowledge of transportation, transportation regulation, contractual and 

company requirements. 

The company's "promote from within policy" means that qualified, existing employees will be 

considered for promotional opportunities before outside cand idates. As a result of this policy many 

of the management staff started in entry level positions within the company. Before hiring a 

candidate into any position the person must meet the specific qualifications contained in the job 

description for the position. 

Once in place, initial and ongoing training is critical to insuring that properly selected managers and 

/" ... '. administrative support personnel continue to evolve in their present job and for futu re positions with 

G&S. Moreover, to ensure continuity G&S further provides cross training in critical functions, 

insuring coverage for situations such as illness or family leave. This concept extends to corporate, 

supervisory and administrative support functions. Please see the supervisory training program of 

. this proposal, page 40. 

Performance Evaluation 

G&S's staff receive ongoing performance evaluation and feedback. Management and su pervisors 

take an active and ongoing role in insuring thai_performance standards are maintained and 

obje.ctives realized. These standards are not limited to the minimum contractual standards, but 

include goal and objective setting in a continuous improvement framework. Keys to this process 

include effective: 

. • Communication of Standards 

.• Measurement and Observation 

• Action and Feedback . 

o 2-Way Ongoing Communication 

o Formal Evaluation and Reports 

o Rewards and Discipline 

• Documentation and Reporting 

Formal evaluation is only one component of the performance evaluation and feedback system. 

Performance. standards must be communicated to employees if they are to be realized. This 

process: begins with effective training, including initial and ongoing training. 

In addition to the formal ongoing operating procedures, feedback on interim objectives is 

emphasized. Communication of these are provided in routine team meetings, bulletins and 


"- 


Discussion of Responsibilities Assigned to Key Personnel 

Key personnel are assigned to manage all tasks required for a quality taxicab operation, including, 

but not limited to, all City of Gle-ndale requirements. Full time management will direct activities of 

the organization including, but not limited to, establishing, maintaining and reporting, collecting and 

paying fees, conducting day to day activities including management of the taxicab fleet, 

representation before and discussion with the City and other regulatory agencies, and adhering to 

aU areas of the company's policies and procedures. 

, , ~. >. ,." \ ,," ''c"''', "~~~""~?' 

,:"':' '\'; '1;':"'):-:r'7l:,;'..'~~~ '\\,'l', /-:.,~' ';';l.~,\"I.'J.\~~~"~ 

Key Staff . . ' Tasks" & Resp'o'osibilities -,,- ";" ~". ,Ji;>['"" ~ '1:' ~~' , 'i-$3\\~~~ ~t\1!it! 

• , • ., 'L< ' >-< ,,_, ;-,;'_F,-'_· ~. ;''.1 ;~,;~' _~·;F;>t~ ".1, ">-"_,, :r;

, , 

President 1 29 

General ~anager 1 29 


- ' .. ' " ' -, /""',' ,--.2 ' ~~, .. :-;"~';,>:(:.');"'.".,-"'>! '>'\ ~':ii;®r.:."''ti' 

J.~Oslt!~n ;, ;', " ,

{ 


• Organizational Chart 


Public Works 

Trans & Traffic· 

. 

Timmy Mardirrosian 

President, 

G&S Transit 

Management. Inc 

CORPORATE SUPPORT 

Martin Shatakhyan 

COO & Gen Manager 

I 

I 

MARKETING 

Kas Shekhcrdimian 

I 

SAFETY & TRAINING MAINTENANCE OPERATIONS DISPATCH & 

Sam Asheghian Andranik Agazarian SC HEDULING 

Manager Maintenance Supervisor Operations Manager Sr Dispatcher 

Reservalionists, 

Trainers Mechanics Taxi Operators -Schedulers & 

Dispatchers 


( 


Timmy Mardirossian 

PROFESSIONAL EXPERIENCE 

San Gabriel Transit, Rosemead, CA 

President 

1991 - Present 

Responsible for overall management, planning, and development for a $28,000,000 per year full 

service transportation firm. G&S specializes in quality ground transportation with over 500 taxicabs, 

a fleet of over 100 Access Services ADA vehicles, eight fixed route projects, the operation of over 

thirteen municipal dial-a-ride contracts and three regional center transportation projects. Senior 

project manager for the northeast valley Smart Shuttle project with the Los Angeles Department of 

Transportation. 

Super Shuttle San Fernando Va lley (Arcadia Transit, Inc), Sun Valley, CA 

President 

1994 • Present 

Developed corporate strategy for a reliable shared ride airport transportation system which has 

grown to 60 vehicles serving Lo's Angeles International Airport and the Burbank Glendale Pasadena 

Airport; and many of the major tourist destinations of s.outhern California. Super Shuttle of the San 

Fer.nal1do Valley provides over 250,000 trips per year and is proud to provide eNG vans a.s part of 

its fleet. . 

Tri City Transportation Systems, Inc., Sun Valley, CA 

President 


Tn City Transportation Systems, Inc. does business as Checker Cab and Yellow Cab in Burbank 

Glendale and Pasadena. Responsible for corporate planning, profit and loss, and mar~et 

development for a 100 taxicab fleet operation. 

Network Paratransit Systems, Inc. San Bernardino, CA 

President 


Developed corporate strategy for taxicab operations in San Bernardino and Riverside counties. 

Developed business plan for franchise operations in Ontario later expanding operations to include 

Ontario Yellow Cab. Currently Bell Cab operates approximately 100 cabs in San Bernardino and 

Riverside counties. 

Beverly Hills Cab Company, Inc., Los Angeles, CA 

PresidenUChief Operating Officer 

1979-1991 

During 12 years with Beverly Hills Cab, held all levels of management positions while overseeing 

acquisitions and was responsible for significant growth strategy. 

EDUCATION 

California State University of Los Angeles, Bachelor of Mechanical Engineering 1981 

MEMBERSHIPS 

Board Member & Member, Taxicab and Paratransit Association of California 

International Taxicab and livery Association 

Valley Industry and Commerce Association 

Los Angeles Convention & Visitors Bureau 

San Fernando Valley Convention & Visitors Bureau 

Los Angetes County Hotel and Motel Group 

United Chambers of Commerce of the San Fernando Valley 

Economic Alliance of the San Fernando Valley 



,:~" 

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SUMMARY OF EXPERIENCE 

General Manager 

President of Taxi company with 29 years of transportation experience at atl levels. Managed over BOO drivers 

and employees combined. Skilled at Marketing, logistics, human resource and government affairs. 

EMPLOYMENT 

G&S Transit Management, Inc. (d.b.a. City Cab Company) Sun valley, CA May 2009 - Present 


Manage over 200 drivers and employees. 

Oversee daily operations incl uding dispatch, cashiering, auto repairs and customer relations. 

Liaison between company and local government at an levels including city council, LADOT, Airport 

Authority, taxi Cab Commission, Transportation committee, Charities 

Overseeing all insurance policies 

Tri-City Transportation Systems, Inc d.b.a. Yellow Cab & Checker Cab May 2009 - Present 


Burbank Bob Ho pe Dispatc h Company 


San Gabriel Trans it, Inc. (d.b.a City Cab Company) Sun Valley, CA 


Manage 166 taxicabs and over 300 drivers and employees. 

May 2009 - Present. 

April 2007 - Present 

United Ind ependent Tax i Drivers, Los Angeles January 2004 - April 2007 

President 

Mar:'age over 470 taxicabs and 900 drivers and employees. 

Oversee daily operations including dispatch, cashiering, auto repairs and customer relations. 

Liaison between company and local government at all levels including city council, LADOT, Airport 

Authority, taxi Cab Commission, Transportation committee, Charities 

Overseeing all insurance policies 

United Independent Taxi Drivers, Los Angeles January 2003 - January 2004 

Corporate Secretary 

Overseeing all Insurance policies. Secretary duties during board meetings including keeping minutes 

and providing records to all board members, organize meetings and implement·new policies ' 

United Independent Taxi Drivers, Los Angeles January 2001 - January 2003 

Marketing Directorl Vice President 

Managing Drivers, conducting DOT inspections, following up on fleet conditions and driver 

appearance 

Implementing new marketing strategies induding surveys, direct mail, exhibits, 

Member of several chamber of commerce, 

Acquiring and maintaining new accounts i.e. hotets, corporate, and non-profit organizations 

Education 

B.S. in Mechanical Engineering 

State Engineering University of Armenia (Polytechnic) 

(Formerly Yerevan Polytechnic University) 

Organizations 

Member, Board of Directors Taxicab Paratransit Association of California rrPAC) 2007-p'resent 

Member, Board of Directors Authorized Taxicab Supervision, Los Angeles 2007-Present 


... . 

Khachik (KAS) Shekherdimian 



Director of Marketing 

/~'." 

G&S Transit Management , Inc Sun Valley, CA 

Marketing Director 

February, 2009 - Present 

Responsible for acquiring and maintaining major corporate accounts, presenting proposals and 

contracts for all prospective clients, attend business showcases and fairs, establish and maintain 

contracts with the major hotels in San Fernando Valley. Work with marketing firm to create 

brochures and coupons for distribution, implement new marketing strategies and promotions to 

encourage sales, assist accounting department with reviewing and billing all accounts, monitor 

customer relations with drivers dispatch and reservation agents, follow through on customer 

complaints and concerns, attend community networks and mixers. 

United Independent T~x i Drivers, Inc. 

While at UITD served on Board of Directors for three years. 

Marketing Director 

Responsil;Jle for all marketing activities at UITD. 

Manager. Public Relations 

Head Dispatcher 

Babayan Transportation 

Head Dispatcher 

1 996 - December 2008 

1 998 - December 2008 

1997-1998 

1996-1997 

1992-1996 

.. ~-"'\ 


City of Glendafe 

Simlik (Sam) Asheghian 

Maintenance Manager 


G&S Transit Management, Inc Sun Valley, CA 

Maintenance Manager 


Fleet Maintenance Manager: Proven success in providing maintenance support to passenger 

transportation fleets. Sam has experience with supervision of technical staff as well as direct repair 

experience at the Master Technician level. 

Maintenance foreman for a crew of technicians providing maintenance to vehicles in service to the 

City of Glendale and Access services. Responsible for coordination with central wa rehouse facility 

to plan for appropriate inventory to support all equipment assigned at this facility. Work closely with 

drivers on response to daily vehicle in spection reports. Schedule and supervise the work of the 

vehicle cleaning crew. 

Expert Auto Center, Burbank, CA 

Owner 

1996 - 2006 

Owner and line technician providing OEM diagnosis and repairs includeing brakes, electrical, 

climate controls, and engine scanning/diagnosis. Attained the Master Auto Technician designation 

during this period. 

Japanese Auto Center, West Hilts, CA 

Shop Foreman 

1983 - 1996 

Started as a line technician and progressed to shop foreman for the last several years of this 

engagement. Provided OEM diagnosis and repairs including brakes, elecrical, climate controls. and 

engine sca nning/diagnosis. 

Education/Trai n ing 

ASE Certified Master Auto Technician 

Certified Smog Test Technician 

."..-.., 

i 


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I •. 

Taxicab Drivers 

Recruitment of Taxicab Drivers 


G&S considers itself to be a "non typical" cab company when it comes to its drivers. The company's 

policies, procedures, technology, income levels and general culture result in a workforce that is 

much more stable than that typical in the taxicab industry. The resulting retention of professional 

drivers means that the company can be more selective in obtaining the selVices of new operators, 

and that the existing workforce is truly professional and motivated. 

The company utilizes all appropriate 

media to insure the most effective 

means of attracting potential 

candidates. 

Because of our reputation G&S is able 

to provide qualified drivers with 

appropriate skills including, but not 

limited to, relevant experience, safe 

driving habits, good physical health, 

ability to learn and successfully 

complete training programs and provide 

high quality service, and proper 

attitudes towards our riders. 

Driver Screening 

G&S will require the following minimum qualifications of all new drivers assigned to the taxicab 

service: 

• Ability 

Ability to safely operate vehicles, communications and other required equipment. 

Demonstrated ability to read, write and speak English. Successful passing of 

tests. Ability to communicate effectively. 

Ability to determine location of street addresses by use of a map and map book, 

and via expert I computerized navigation tools. Ability to comprehend 

geography of service area. 

Ability to handle problems as required. 

Ability to keep accurate records. 

Physical ability to lift and carry 50 pounds. 

Physical ability to push, pull and otherwise assist wheelchairs. Ability to provide 

reasonable assistance to disabled persons in entering and exiting vehicle. 

Ability to work independently, to exercise good judgement, and to request 

assistance where appropriate. 

Ability to complete all required training programs and pass all applicable skills 

test; including Driving Course, Disability Awareness and Sensitivity, 

Passenger Assistance Techniques, Ope~ational Class-Room Training and 

On-the-Road Training, etc. Successful completion required prior to 

placement. 

G&S Transit Management, fn e. Page 15


Age 

At least 21 years of age. 

Appearance 

Have an acceptable general appearance (clean and well groomed). Willingness to follow the City's 

required dress and grooming code. Driver uniform will be white shirts and dark pants. 

• Attitude 

Sensitivity to passengers' needs. 

· Background 

Acceptable background search required. 

• Driving Record and Licensing 

Driving records will be reviewed to ensure compliance with City rule·s and internal company policies. 

Driver Selection 

G&S will select those drivers with qualifications that, wherever possible, exceed the minimum 

standards. In order to improve the quality of available candidates, the Company will make every 

attempt to maintain a pool of applicants. This will allow a choice of eligible drivers meeting minimum 

," ...., requirements, and thus allow the selection of drivers with superior qualifications. In addition to 

exceeding the minimum requirements, G&S will take into account other beneficial criteria including: 

Professional Driving Experience, Related Experience 

License Endorsements 

PC!JSsenger Transportation Experience 

Prior to the authorization of a driver to provide taxicab service, the following records will be 

reviewed against the minimum criteria, and copies of the records will be placed into the driver's 

permanent file: 

Valid DL-S1 (DOT medical examination) 

Valid Medical Certificate (Drug and Alcohol Test) 

Completion of Training Program. 

Photocopy of Valid Drivers License with Proper Authorizations 

Release of Information Form. 

State Driving Record (H-6) 

Prior to allowing a driver into service, a checklist will be completed to further ensure the required file 

documentation is present. On ly then will the driver receive authorization to provide service. 

,. 

" 

G&S Transit Management, Jnc. Page 16

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Vehicle Dispatching 

Telephone System 

G&S is in the process of installing a new 

state-of-the-art Toshiba digital telephone 

system .. Please see Exhibit B. Facilities are 

connected via T1. Call center calls will utilize a 

state-of-the-art automated call distribution 

system, or "ACO," wtlich will automatically route 

calls to reservationists in sequence. The 

system's auto-answer feature will be used by 

each reservationist, in combination with the 

company provided headsets. The ACD will be 

fully supported by the Toshiba management 

information system (the ACD "MIS"). The 

system will monitor incoming and outgoing 

traffic and provide comprehensive management reporting. Statistical reports will be available for the 

franchise as a whole by time period, and by operator by time period, for: call length, average time to 

answer, calls abandoned, total calls, shift length, talk time, on-duty I off-duty time, etc. 

Services for the Speech and Hearing Impaired 

For communication with the deaf community, G&S will provide a TTD machine. Operators will be 

fully trained in operatio[,) of this equipment at all times. G&S's focus on technological leadership 

provides other options for communicating with the company as technology evolves. G&S's outreach 

system includes calls on social service agencies serving the speech and hearing impaired 

communities. Moreover, G&S's training programs includes important information on serving this 

community. Other reasonable accommodation will be provided for as needed. G&S is committed to 

serving these customers. 

Technology Overview 

Technology capabilities - now and in the future - are a real strength oflhe G&S proposal. The 

company, its principals and affiliates have been pioneers in applying technology to transportation 

issues in general, and to taxicab service in particular. In addition to the company's existing 

technological infrastructure, systems and technical personnel, G&S is committed to remaining at the 

forefront of technology into the long term. 

At the heart of G&S's technology capability are the computer dispatching, telecommunications and 

related communications and dispatching systems, systems which have been evolved and fine 

tuned. Functional areas for transportation include reservations, routing and scheduling, dispatch 

and vehicle control, driver scheduling and management, management information and reporting, 

vehicle communication systems, telecommunications an d call management systems, as well as the 

typical administrative and office automation tools. The list continues, with systems and interfaces for 

MDTs I AVLs, telephone automatic number identifiers, map display systems, automated customer 

call-out features, automated telephone ordering (using integrated voice response technology), 

Internet I remote reservations or dispatch subsystems, digital passenger capture and more. Much of 

the existing technology is in place at G&S, and where technology is not yet in place, plans are. 

Another important aspect of the technology plan is disaster preparedness. G&S's technology plan 

il'tcILides planned redu.ndancies wherever feasible. In addition, G&S maintains proficiency, 


( 


., .". - 

preparedness and training in manual methods. Finally, for the worst case scenario, copies of critical 

software and databases are maintained off-site in addition to the o"n-5ite backups. The company 

maintains backups to electrical power, both generator and UPS (battery). Moreover, G&S 

participates in area disaster relief plans using GPS the company assists with emergency 

evacuation. 

In the following sections we will describe components of the technology architecture for dispatching 

and communication, components critical to service delivery. There is, however, more to the 

technology plan than these components. Very important to taxicab drivers and office staff are the 

operations and office technologies employed by the com.pany including personal computer systems 

with peripherals and appropriate software packages. Systems are connected via an internal 

network and appropriate Internet connections are maintained. G&S's computing capability includes 

a complete software library, including word-processing, database and spreadsheet software. 

Custom software is maintained, and support from G&S's vendor partners includes computer 

programming. G&S maintains complete analytical software packages, including statistical analysis, 

cost allocation, forecasting and numerous other packages. 

For operations control such as driver and vehicle management and cashiering and billing systems, 

G&S has again pioneered new technology. G&S has contracted with Transportation Software 

Solutions (TSS) for the development 9f ~n advanced operational control system, including 

integration with the Digital Dispatch Systems (DDS) taxicab dispatching system to be described in 

upcoming sections (e.g ., to provide transfer of trip information for driver cashiering and for billing). 

As an additional consequence of the availability of transfer of data, G&S is able to provide statistical 

analysis of data and reporting that is not otherwise available. Quality control takes on new levels of 

meaning with prioritized reporting on any deviations from acceptable standards. Sample reports 

from the cashiering module 

are included in this exhibit. 

The system provides 

functionality for shared-ride 

service and paratransit 

management features that 

among other capabilities, 

provides for the utilization 

oftaxicabs in our ADA and 

human service 

transportation network. An 

additional example of 

future oriented 

development is G&S's work 

with TSS creating the 

electronic trip sheet system 

that has already been 

accepted as a replacement 

for existing systems. This 

system is in-place for 

System Architecture 

-Sum by dry 

_ L~t~ trip 

... port 

_ N/s rtl'urt 

• N/s torm 

• Hourly 

porromlMce 

- City matrix 

• Adju~tm~Dt ... 

.- Routi~e 

DDS Dispatch 

Client Reports 

Reporting 

I~Tako: r 

~ DS 

IDF.NT/Ct\L 

DATA 

MDT I Driver 

TSS Archive 

- DAily billi og 

Billing f--+l-Summ.rr billilig 

-Driver trip schedule 

'------' 'SlR

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Dispatching Computer System 

In 1994 management made the commitment to invest in computerized scheduling and dispatch 

technology. Several computerized dispatch system!l were available that, at least at first look, 

offered the same basic services. G&S investigated both types of systems that were available: 

computer aided dispatch systems; and, automated scheduling and dispatch systems. The former 

using the computer to keep track of information, the latter capable of dispatching a trip directly from 

the reservationist's input. Because of the sophistication of the automated system, implementation 

costs are significantly ~i_gher. 

It should be emphasized that implementation and optimization of a computer dispatching system is 

a very involved process requiring great commitment in personnel, planning and implementation 

processes, resources and investment. Full optimization requires a very real change in the entire 

culture of the organization. G&S elected to fully incorporate technology and become a leader in this 

regard . 

• Fully Automated Dispatch System 

This method distinguishes itself from the computer aided dispatch system because it requires less 

dispatcher intervention and because communication between the "system" and vehicles is done 

digitally using mobile data terminals. Much of the communication is done without any prompting or 

interaction by the dispatcher. As an example, when the driver picks up a passenger, the driver 

records that action by depressing a designated function key on the Mobile Data Terminal (MDT). 

This in turn sends a "data burst" to the computer recording the time the passenger was picked up. 

This information is invaluable when assessing the system's effectiveness. Similar action by the 

driver records drop off time and other relevanti ,n"fo" r"m"a"t"io"n". _______________ -, 

• Automated Dispatch with GPS 

This combination offers a transportation 

service provider the ultimate tool in delivering 

efficient and effective transportation. The first 

feature of this system is a map of the service 

area that physically shows the location of the 

vehicles as they progress through the day. 

The vehicles are "polled" every twenty 

seconds. This means that the map is redrawn 

giving the dispatcher the new location of tile 

vehicle, average miles per hour and direction 

vehicle of travel. 

The dispatcher can identify the exact location 

of any orders for service that have not yet 

been dispatched. Once this order has been 

identified, the dispatcher has a visual 

representation of exactly what has to be done. 

This reduces the time the caller has to wait 

and as important, reduces the time spent 

aboard the vehicle. 

The second feature of the DDS system is 

using the vehicle location information in 

dispatching algorithms. This feature is very 

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system will automatically dispatch to the dosest available vehicle. G&S can optimize these 

capabilities using its knowledge of work patterns and available decision parameters within the 

system . 

• G&S Computerized Dispatch Capabilities. 

The system finally selected was software developed by Digital Dispatch Systems (DDS) of 

Ricllmond, British Columbia. DDS was chosen because of their aggressive approach to the 

marketplace. Like G&S, they wanted to be a leader in their field. What resulted was a 

developmental partnership that gave both companies a competitive edge. G&S was able to provide 

operational advice and experience, and needed financial support. DDS, in return, gave G&S a 

competitive edge with software not available to any other company in our market area. In 1993 the 

G&S/DOS team started the long and arduous process of developing software products to ou r 

specification. 

The modifications that G&S required included those that would change the software so that it would 

work effectively in a shared-ride situation. The G&S/DDS modifications were implemented to meet 

the requirements of our Access SelVices Incorporated contract. An added feature of the system is 

that it can combine individual trips and shared-ride trips on the same monitor screen. 

Base Map 

The base map is the street and address database that is used in the GPS System. Without a 

continual updating of street and address information, the system is less effective because it will not 

identify the destination or origination points of a trip request, thereby eliminating many of the 

automatic scheduling features of the system. 

,:.-;.:, In early 1999, SGT signed a long-term contract with base map provider, Thomas Brothers, Inc. The 

Thomas Brothers base map system is far superior to any other system available. Howev~r, that 

superiority comes with a significant price tag. While the initial investment is high there is long term 

pay-off in terms of operating efficiencies. Besides the obvious compatibility now between Thomas 

Brothers "book" and our GPS system, it is important to understand there are many subtle 

advantages to our passengers. An example of this would be the reservationist's ability to verify Ihe 

address the rider is calling from. For many reasons, riders may become disoriented or forgetful 

regarding where they are or their destination. The Thomas Brothers map system will immediately 

identify an incorrect address. This ensures that the caller receives the service they are expecting 

and makes the system function more smoothly because there is a reduction in no-shows due to bad 

addresses. 

Automated Transportation Back Office System (ATBOS) 

One of the enhancements that G&S has recently implemented is the Automated Transportation 

Back Office System. We now have the exclusive ability of providing our customers with a complete 

record of transportation "transactions'" between G&S and ou r passenger. The ATBOS, for example 

can provide 100% sampling in developing reports. The system archives can utilize any number of 

off-the-shelf database managers for complete analysis.On-Line Configurability 

On-line configurability gives the system manager the flexibility to tailor the dispatch system to the 

current operationa l needs. There are literally hundreds of parameters that can be configured. 

Optimization depends on demand by time, traffic patterns and other factors. There are no system 

interruptions or down time when you need to change the basic way you do business. Changes take 

effect immediately without any negative impact on dispatching or communications. 

Hot Stand-By 

The DDS System supports a redundant or stand-by computer to ensure the continuous operation of 

G&S Transit Management, fn c. Page 20

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~.' , . .... the system with an absolute minimum of down time. In the event the main computer fails, the 

I 

stand-by computer automatically takes over. During normal operation, the active and stand-by 

computers exchange information to preserve data integrity, and as a result, the stand-by computer 

mirrors the active computer's information. It keeps the trip data as well as the outstanding database 

changes up to date and active . 

• Call Taker Functions 

Instead of writing down information on slips of paper, reselVationists enter requests for trips into a 

computer workstation. A convenient and easy to use the data entry screen is provided for entering 

the customer's request. For existing customers, the computer retrieves all relevant infonnalion 

based on the customer's phone number. The customer's phone number is automatically entered by 

the system in areas where multi-line Caller 10 service is available. For new customers, the 

reservationist simply enters the street address to create the trip, and the system will prompt to 

assist with these functions also. 

The address database maintains all valid street addresses in the service area. The DOS System 

determines the zone andlor GPS coordinates of the address when the reservationist enters trip 

details. In zone based dispatching, reservationists instantly see how many customers are waiting in 

the zone and how many cars are available in the primary and back-up zones. The DDS System 

estimates the pickup time using nlis information. 

Many streets and landmarks have abbreviations and acronyms that facilitate quick data entry during 

trip creation and modification. The DDS System translates these abbreviations and sends the driver 

complete information for the pick up, including a map reference to help the driver find the 

customer's address. 

The DDS System' also displays other relevant information to help the reservationist determine the 

correct address for each trip. For streets having common names in several districts or cities in the 

service area, the computer displays a pop up window listing all possible streets for reservationist 

selection. To facilitate data entry, the computer can search the databases for partial addresses (e.g. 

the first three characters) and display all street names that begin with these characters. 

All valid addresses are assigned latitude and longitude information. If the destination address is 

entered, the DDS System Rate Quotation feature calculates the approximate distance and cost of 

the trip. 

In addition to the addc:ess, the data entry screen provides the reservationist with the flexibility to 

enter additional data about the trip request. Extra information can include the name of the 

passenger, charge account details, as well as whether the address is a business, house, or 

apartment. ReservatioAisis add details about customer requirements by entering attribute 

abbreviations, such as "N" for "non-smoking" or lOW' wheelchair." Specific remarks about the 

location or service needed can also be entered, such as "pick up at east door" or "assist with 

luggage." 

The DDS System supports three types of trips: On-Demand, Time Call and Regular Time Caff. 

On-Demand trips are trips that need to be dispatched immediately. A Time Call requires service at 

a future time, and a Regular Time Call requires future service on a repetitive basis where trip 

information remains unchanged. A few minutes before the vehicle is needed, the Time Call trip 

matures and is automatically dispatched without any human intervention. Trips can be prioritized to 

handle VIPs and emergencies. 

In the event of a trip callback, cancellation, or modification, the reservationist can easily recall the 

trip and quickly perform any corrections that the customer requires. The status of a trip including 

t:v ..... creation time, dispatch time, modification time, driver assigned, pick up time, drop off time, etc., are 

". all displayed on the preservationist's terminal. 



Caller/O 

~, .. 

~ ... \ 

This feature identifies customers' phone numbers as they call in for trips and automatically retrieves 

the customer profile from the database. Caller ID significantly decreases both the time 

reservationists spend on the phone with customers and the amount of data they need to enter to 

create a trip. As a result, reservationists will service a higher number of customer calls. 

Customer Profile 

If Caller ID is unavailable, the Custof1ler Profile feature automatically retrieves all trip related 

information from the database when reservationists enter customers' phone numbers. The 

Customer Profile feature also allows G&S to see how many times a customer has called in the 

current month, in the previous month and since the time a profile was started for the customer. 

Therefore, companies know when a customers pattern of usage has changed. 

Charge Account Profile 

This feature allows a client to call in and give only an 

account number for pick up at a predetermined location. All r:::============::l 

information is entered previously in a Charge Account 

Pra:.file database. Once the reservationist fills in the 

account number, it will be validated, and if valid, various 

fields on the Reservationist screen will be filled in 

automatically with trip information from the database. Any 

field previously entered by the reservationist will not be 

overwritten by the data from this retrieved- information. A 

message may be displayed to the reservationist in the 

status area of the screen should the customer require 

special handling at the reservationist level. For example: 

customer desires non-smoking vehicle; VIP customer; etc. 

Automatic Cpll Taker (ACT) 

Easy to use and secure, Automatic Call Taker (ACT) allows pre-authorized customers to create 

trips through an interiace with a touch tone phone. Each customer's profile contains a PIN 

(Personal Identification Number) and up to four pre-programmed pick up locations. Customers can 

create their own normal or pre-scheduled trips, and they can confirm or change trip status using the 

numeric keypad on any touch tone phone. Customers can quickly and easily cancel their trips by 

using ACT. Our company has complete control to disable customer accounts, and customers may 

change a PIN number if they think that it has been compromised. 

Remote Call Taker (RCT) 

The Remote Call Taker (RCn function allows customers to enter new trips or modify and review 

existing trips using a personal computer with a modern. This reduces the call volume at the dispatch 

site and the customer has more control over their needs. This feature also provides a competitive 

advantage by allowing the customer easy access to the dispatch procedure. A telecommunications 

package is required to run RCT. 



Rate Quotation 

The Rate Quotation feature enables reservationists to inform customers of approximate fares with a 

quick glance at the screen. Quotations are based on the estimated distances between the pick up 

and drop off points. Distances can be estimated using either a zone based or GPS based 

configuration. The GPS based rate quotation uses the longitudes and latitudes of the pick up and 

destination addresses. In a zone based rate quotation configuration, a database contains the 

estimated distances between each pair of zones. This feature makes it easier for us to give 

customers fare estimations . 

. Zone Based Dispatching 

The DDS System automatically matches trip requests received from customers via Automatic Call 

Taker (ACT), Remote Call Taker (RCT), or human reservationists to the first available vehicle in the 

zone where the service is requested. The dispatch computer automatically transmits details of the 

customer's request to the MDT installed in the vehicle. Drivers view trip details on the terminal 

screen. 

The matching of a trip with an available and eligible car occurs very quickly and is based on 

information stqred in the DDS System's databases ... The databases contain complete details on 

drivers, vehicles and addresses. 

The DDS System records a prioritized list, or queue, of available vehicles based on the order in 

which the drivers are booked into each zone. During the automated dispatching process, trips are 

assigned to drivers at the top of the queue. A driver moves ahead in the zone's queue as vehicles 

accept trips. 

When the reservationist enters a trip, the computer instantly determines the appropriate zone. 

During the zone based automated dispatching process, the DDS System matches vehicles and/or 

drivers with trips in the following way: 

Check for the first clear vehicle in the 

zone. 

If none is available, check for a soon to 

clear vehicle in the same zone. 

Ifthere is no match,; check for a vehicle in 

back-up zones. 

If no match is found, send the trip out for 

bid. 

Accept the bid of the first driver to respond 

using the BID key on the MDT. 

Send the trip details, 

If the system cannot match the trip to a 

vehicle after a predetermined time, 

the trip is automatically displayed 

on the supervisor terminal for 

human resolution. 

GPS Based Dispatching 

_- _ .. . 

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, 

Digital Dispatch's Microsoft Windows based GPS mapping software uses a digital, color road 

map to display the location of all the vehicles in the fleet as well as addresses and landmarks. 

Dispatchers find information quickly using a mouse or hot keys. All cars are color coded in 

reference to their current status and detailed vehicle information is displayed by clicking on the unit. 


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Dispatchers easily zoom in and out to achieve different magnification levels. 


OUf GPS mapping software provides automatic dispatching of the closest vehicle while maintaining 

fairness to the drivers. OUf company is able to quickly switch between zone based and GPS based 

dispatching, and, additionally. we can specify the dispatching mode for each of our various projects. 

When trips are available, the server broadcasts the GPS coordinates of the customer and the trip 

attributes. The MDT always knows the position of the vehicle by continuously communicating with 

the GPS receiver. When a trip broadcast takes place, the MOTs calculate a Distance Equivalence 

Factor (DEF), a combination of physical 

distance to the customer and the time the 

., 

driver has waited for a trip. The MDTs also 

.,_....._ 

take natural boundaries into account when 

calculating the DEF. The MOTs 

." 'I I""I"'''' ' ~ ......... 

automatically bid for trips based on their 

.' 

DEFvalues. 

GPS dispatching significantly reduces 

radio traffic since drivers do not book in or 

check queue positions. Customer wait 

times also decrease because the DDS 

System dispatches the vehicle to the 

closest customer. 

There are several other important benefits 

with GPS dispatching. Routers can define 

different routes using color coded lines. 

Any hunting is eliminated, since exact 

location is known. In the event of an 

emergency, police vehicles are immediately dispatched to the exact location of the incident. 

... 

... ,., ....... - ... __ .....-..J 

• 1>,11 ;" 41;0''''(1 ..... 01.; ... _.,,....""1 

The frequency of the GPS updates is programmable and depends on the available bandwidth (data 

channel capacity), the movement of the vehicle and its status. A vehicle that is "booked off 

obviously does not need to be tracked as closely as a vehicle experiencing an emergency. 

• Dual Zones 

Dual zones allow one zone number to refer to two zones. Drivers can book a car into two adjoining 

zones at the same time and get offered trips from both zones. The driver's queue position looks just 

like a stand queue position and the driver will get offered trips from both zones. 

• Local Tri ps 

Local trips encourage drivers to service short trips. With this function, drivers retrieve their top 

queue position after turning off the meter within a programmable period. 

• Customer Callout (CAL) 

,.."-'':>, 

I 

With the Customer Callout (CAL) feature, drivers simply press a button on their MDT and the DDS 

System automatically dials the customer phone number that was recorded with the trip details. The 

driver inputs the number of minutes he is from the pick up address, and the customer receives a 

.' phone message stating either, "Your TAXICAB wiff arrive in 'x' minutes," or "Your TAXICAB 

vehicle has arrived". The driver is then automatically notified of the result of the callout, i.e., 

"Succeeded", "Answering Machine", "Phone is Busy", or No Answer". CAL eliminates dispatchers 

phoning customers and drivers leaving the safety of their vehicles to tell customers their vehicle has 

arrived. 

G&S Tra nsit Management, Inc. Page 24

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City of Glendafe 

• Special Assignments 

The DOS System can be configured to allow tl1e creation and transmission of both on-demand and 

time call personal trips (special assignments). A personal trip is offered to a specific vehicle. When 

that specific vehicle/driver is not available, the trip win be offered to the first available vehicle in the 

system. 

· Fleet Summary 

The Fleet Summary screen aids the dispatcher by providing quick access to fleet information. This 

screen displays information on the number of trips and vehicles in each zone. For each zone, the 

DDS System displays the number of unmatched trips and the number of vehicles in the queue for 

trips. The screen also displays the total number of unmatched trips and waiting vehicles. 

• Automatic Credit Card Verification 

This feature provides true, on-line credit card verification without the intelVention of dispatch room 

personnel. The credit card verification feature works in the following way: 

Driver requests verification of credit by either manually entering the credit card 

information into the MDT or using the credit card swipe. 

Information is received by the host which automatically verifies with the credit card 

center. 

Verification is received by the host computer and is automatically transmitted to the 

driver through the dispatch system and displayed on the MDT 

Successful transactions are stored in a database for later adjustment, settlement and 

report generation. 

Shared Ride Options 

The Shared Ride module allows for multiple pick ups and multiple drop offs. This module permits 

the scheduling of trips so that the dispatch computer can automatically combine them into efficient 

routes for the driver. When the trip combined software runs, it groups all newly entered trips (trips 

entered since the last running of the trip combined) with all other trips in the shared ride dispatch 

queue. There is a maximum number of trips (configurable) that can be joined together. When the 

combined route matures, dispatches it. The module is useful for various types of transit services, 

such as an airport shuttle, an· alternative for commuters using public transit or van pools, or for 

transportation of ambulatory individuals from their residences to appointments. Shared Ride can 

also improve fleet utilization by combining regular time call trips into routes. Reservationists enter 

trips on a dedicated Shared Ride screen that is easily accessed from the Reseivationist screen. 

The Shared Ride screen allows reservationists to enter zone numbers to dispatch forced addresses 

aria automatically displays a GPS-based distance estimation. 

· Premier Ride 

(z;~'"' 

I 

The DDS System's Premier Ride feature helps companies with a separate fleet of superior cars 

provide first class, non-metered service to their discriminating customers. Premier Ride provides 

special data entry fields for reservationists to record extra information, such as the person reserving 

the car, customer and company names and the length of time the customer needs the car. There is 

also a field to enter the method of payment the customer will be using. A Confirmation Number is 

shown to the reservationist when the trip is dispatched, and if the customer cancels, a Cancellation 

Number is generated. Premier Ride comes with its own set of parameters so the system manager 

can specify the configuration for the special fleet. 


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• Driver Functions 

Drivers communicate with the dispatch system using the MOTs installed in each vehicle. The MOTs 

display incoming messages, and drivers read and transmit messages using a convenient set of 

function keys. The drivers LOG ON at the beginning of a shift, and car and driver attributes are 

merged for the remainder of the shift. Drivers in companies using GPS based dispatching receive 

trips according to their GPS coordinates and wait time. Their MOTs automatically bid for trips when 

the host broadcasts details. In zone based dispatching, drivers BOOK IN to a zone to start 

receiving trips. Drivers move forward as the drivers ahead in the queue receive trips or move to 

olher zones. When the hosl dispatches a trip to the driver, the MDT displays complete trip details, 

including a map reference to assist the driver in locating the pick up address. Drivers call out 

custome'rs when they arrive at pick up addresses by selecting the CALLOUT function. This function 

automatically phones customers to notify them their ride has arrived. In zone based dispatching, 

drivers use the SOON To CLEA R fUnction to pre-book into zones before dropping off customers. 

Drivers can hold a queue position before the meter is turned off, and the DDS System matches a 

trip to a car that has performed a SOON To CLEAR. There is no need for drivers to perform a 

SOON To CLEAR in GPS based dispatching because the DDS System always knows vehicle 

locations and dispatches trips accordingly. Both dispatching modes allow drivers to take short 

breaks. In GPS based dispatching, the driver simply selects the UNA VAILABLE function and his 

MDT stops bidding for trips. Drivers use the TEMPORARY OFF function in zone based dispatching 

to retain their queue positions while taking breaks. When a driver books a TEMPORARY OFF, the 

system moves the vehicle up the queue but does not dispatch a trip to the vehicle until the driver 

returns to the vehicle. Management can limit the number of breaks a driver can take during a shift. 

In addition to trip details, office personnel can send messages to a specific vehicle, a group of 

vehicles, or all vehicles in the fleet. These messages can be sent immediately, at a specific time, or 

on a repetitive basis. If a message is sent and the vehicle is not currently in service, it is stored in 

the host computer's memory until the next communication between the host and that vehicle. 


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· Supervisor/Dispatcher Functio ns 

The supervisor monitors the dispatching process and system operation. Because the computer 

automatically dispatches routine trips, the supervisor is free to handle problems and exceptions as 

they occur. The DDS System eliminates the frustration of trying to solve these problems while 

dispatching. Typical situations addressed by supervisors include: 

Verifying an address for a driver 

v 

cJ"·" 

..·····, 

·' 

Researching an address that isn't in the address database and placing it in the fight 

zone 

Responding to driver messages and voice requests 

Contacting a driver running late on a trip 

Reinstating a driver's queue position after a no show 

Handling driver emergencies 

With the DDS System, supervisors immediately access complete details for every trip, as well as 

the individual zone Queues and a fleet summary. The supervisor's work .area is normally equipped 

with at least two computer terminals. One terminal displays detailed information concerning all 

significant driver, trip and system problem events. Supervisors use the second terminal to assist 

reservationists or to view fleet summary and destination information. The supervisor utilizes 

two-way voice communication only when necessary. 

· System Management 

The DDS System's system management features provide the tools needed to configure the system 

to meet the operational requirements of the fleet. System managers utilize the DDS System to: 

Maintain account, vehicle, personnel and address databases 

Adjust over 130 system parameters, timers and dispatch criteria. 

Define and alter zone structures and backup zones. 

Archive complete daily trip information onto tape for recovery purposes. 

Create image backups of all databases in the system. 

Generate management, statistics and activity reports with multiple printer support 

Switch operations from the host to the optional stand-by computer 

Perform system utilities to optimize disk space and ensure the system performs at 

optimum efficiency 

System managers can also restrict access within the system to only those functions necessary for 

an individual employee's duties. For example, reservationists can be restricted from accessing 

driver information or the personnel database. 

· Reports and Graphica l Queries 

The DDS System utilizes Andyne's Graphical Query language (Gal TM) to give management quick 

access to vital information. GQl is a powerful query tool that provides an innovative way of viewing 

data. Using a graphica l point and click interface, it helps even inexperienced computer users build 

queries and produce professional reports in a timely manner. It can be customized to meet the 

computer skill level and business needs of every user. In addition to displaying up to the minute 

information, GQl also provides the flexibility to update databases and add new ones when 

necessary. Where security is a concern, G-Ol allows control measures that restrict access to 

confidential information. It is easy to build queries and reports using GQl. Users can focus on only 

the information that is relevant to them. Gal displays a clear, visual representation of the data in 


( 

.. :-- 

,. 


the G&S database. Step by step, queries are fonnulated using the visual data and the chosen 

statistics. You can refine a query by telling the computer to search specific attributes and by 

applying any conditions or restrictions needed. Once finished formulating the query, you send it to 

the database for results. In addition to sorting tile data in a variety of ways, i.e. alphabetically, by 

date, or by region, you can display the data using pie charts, bar graphs, or tables. You can also 

export information from the reports to spread sheets and word processors. GQL gives you full 

access to the DDS System databases, placing aU information needed to generate customized 

reports. The reports in the DDS System process four basic tables: trip, customer, vehicle and driver. 

The trip report lists all completed trips for a specified customer in a specified time period. The 

customer report gives you a complete list of all customers, and includes company names, 

telephone numbers and principle contact names. The vehicle report lists specifics on the vehicles in 

the fleet, in cluding vehicle's make, year, plate number and insurance status. The driver report 

catalogs each driver's name, telephone number and identification number. In addition, the DDS 

System provides 65 standard reports that can be printed hourly, daily, weekly, or monthly. Some 

examples are: Service Response Time, Reservationist Performance, Driver Activity, Vehicle 

Utilization, Zone Activity and Account (client or group of clients) Activity . 

• Redundant Base Controller 

G&S utilizes Digital Dispatch's Redundant Base Radio Controller (RBC), the most dependable radio 

controller on the market. The RBC ensures uninterrupted operation. It is completely redundant and 

fault tolerant, meanil)g it detects faults automatically and corrects them immediately. The unit has 

two identical processing boards and two power supplies. In the event that the main board or supply 

fails, the back up will automatically take over. The RBC's remote access commands, combined Witll 

the unit's self-correcting mechanisms, reduce the number of trips to the base controller's site for 

maintenance. A technician can access the internal dial-up modem and adjust parameters, monitor 

radio channels, Of send commands to tune the radio modem using the remote access commands. 

The RBC also has the capability to track many types of statistics. For example, it records the total 

number of outbound and inbound messages, the number of message errors and the total number of 

base radio resets. These statistics are accessible via the unit's 4 line by 40 character LCD, a dial-up 

modem, or a terminal connection. The unit is equipped with a 4800 or 9600 bits per second radio 

modem, and the radio channel bandwidth is 12.5, 20 or 20 kHz. Digital Dispatch's RBG is the only 

redundant base controller on the market. 

• Multisite Network Co ntroller 

The MNG acts as the interface between the RBC(s) and the host computer and keeps track of the 

optimal radio site for each mobile unit. The MNC sits between the host computer and the RBCs and 

encodes/decodes messages from the RBCs to the host and vice-versa. Digital Dispatch supplies 

the MNG in several configurations. The most basic setup is the single channel, single site 

environment. For improved radio coverage, the MNC also manages the radio communications in 

the following configurations: multiple channels on different frequencies, multiple sites on the same 

frequency, or a combination of multiple sites and multiple channels. The MNC supports frequency 

reuse to increase coverage in systems with small antennas. Frequency reuse also enables 

companies to use multisite configuratio{ls where extra radio frequencies are not available. In a 

multisite environment, the MNC determines which transmitter will send and receive information. To 

avoid destructive interference in ar.eas of overlapping coverage, the MNC adapts a transmitter 

steering scheme and keys the transmitter when needed. The MNC has many advantages besides 

the significant increase in radio coverage for the mobiles. In many cases, the same dispatch system 

will be able to support more mobiles due to the increased throughp!lt. In addition, the MNC has 

many diagnostics built in to reveal statistical information pertaining to the radio infrastructure. There 

" '~ are also online setup parameters, and the MNC will support mobile roaming and alternate routing. 

The MNC can communicate with up to four RBCs on either the same or different frequencies. The 

G&S Transit Managoment, Inc. Page 28

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MNC runs on a standard Pentium PC and can manage up to four radio sites. The radio sites are 

linked to the dispatch office via telephone lines and communications modems. 

Digital Dispatch 

Digital Dispatch is a key developer of advanced technology in the mobile data industry. They 

provide innovative, turnkey solutions to the paratransit, taxi, and courier markets. They ensure that 

ou r customers receive the leading edge in technology, excellent service and cost effective products. 

Digital Dispatch develops software and hardware products, manufactures mobile data equipment 

and provides system integration services. Specifically, they provide the application software, host 

computers, MOTs and radio infrastructure controllers. Services offered include project 

management, training, documentation and on-going support for these systems. Digital Dispatch's 

proprietary technology transmits data over conventional voice radi o cha nnels in a mobite 

environment. Digital Dispatch possesses an in-depth understanding of the needs of the paratransit 

and taxi industries and boasts extensive experience in software and hardware system development 

and implementation. Employees of Digital Dispatch pioneered the DDS System concept in the early 

1980s, and they have continued the tradition by providing breakthrough technology to the industry. 

A large number of taxi companies worldwide enjoy the unique features and advantages of our 

software and technology; at least 50% of the taxi dispatch systems in the world have some 

involvement with our employees. Digital Dispatch is the leader in the market due to a professional 

and comprehensive approach to satisfying customers' needs and requirements. The company's role 

as industry leader is Illustrated by Boeing Corporation's selection of Digital Dispatch to provide a 

totally automated dispatch system to service over 100,000 employees in Seattle, Washington. In 

addition, they installed the largest taxi dispatch system in North America for Yellow Cab of Houston, 

Texas, with a fleet of more than 1,000 vehicles . 

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Vehicle Maintenance 

C;ty of Glendale 

G&S Transit Management 

Administration, training and accounting are located at our facility on San Fernando Road in Sun 

Valley, 

Freeway Access: The facility will have" immediate access to the 10, 605 and 60 Freeways. 

Management Operations 

All management and operations staff will be in on-site including the following personnel: General 

Manager, Manager of Operations, Maintenance Manager, personnel manager, and a Field 

Supervisor. Management and operations staff will be responsible for regularly-assigned daily 

responsibilities as well as duties assigned to the Access Services project. 

Dispatch Operations 

All dispatch operations and supervision for the program will be maintained at the EI Monte office. 

Personnel in its entirety will include 24 hour coverage by Dispatch Supervisors, eight dispatchers 

and 24 Customer Service Representatives. Dispatch equipment will be comprised of state-of-the- · 

art individual"computerized terminals linked to a common data base for easy reporting and 

monitoring. 

Maintenance Facility 

The shop area houses ali maintenance operations and supervision, as well as parts storage. 

The maintenance facility is equipped with state-of-the-art tools and equipment to efficiently service 

all vehicles. All preventive maintenance functions and repairs are 

done in house with the exception of glass replacement, machine 

work and body work. 

The maintenance facility includes new parts storage for ninety 

percent (90%) of mechanical failures and parts that require 

periodic replacement. Tires, alternators, starters, fan belts, wiper 

blades, bearings, complete transmissions for immediate 

replacement, engines 75% complete for immediate replacement, 

smog pumps and related parts, catalytic convertors, all electrical 

bulbs, connectors, wiring looms, switches, etc., are all stored on 

site. 

G&S currently contracts with a licensed hazardous materials disposal company for motor oil, 

transmission oil, ethyle.ne glycol, grease, etc. at this facility. Cleaning fluids and solvents are 

disposed of by a monthly service. 

On site me.chanical equipment and tools 

(2) Engine portable hoists 

(5) Electrical hoists for 5 bays 

(1) cleaning tank for parts 

Complete hand tool set for 5 mechanics 

Complete air 1001 set for 5 mechanics 

Gears and parts puller set 

(1) 20 ton press 

Safety equipment 

(2) Transmission jack 

(2) jump starter 

(1) engine/transmission lift/holder for front 

wheel drive minivans engine 

removaUinstallations 



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Major Equipment 

New high .capacity compressor 

Refrigerant recover system (SCAQMD 

approved) 

Mig welder 

Arc welder 

If maintenance or warranty repairs are to be performed at locations other than the G&S's 

maintenance fa"cility, G&S will transporj: the vehicle, at its own cost, to and from the repair location. 

G&S wi ll also be responsible for the transportation of replacement parts from retail outlets. 

Vehicle Maintenance Program 

• Ve hicle Ma intenance and Inspection 

G&S has a strong commitment to preventive maintenance and has developed procedures to ensure 

quality control and flee! longevity. AU maintenance personnel are required to participate in at least 

12 hours of mechanical update training on an annual basis. G&S has implemented a Preventive 

Maintenance Inspection System. The system is PC computer based and tracks and reports on 

scheduled PMI's. This computer system allows maintenance personnel to retrieve PMI information 

at a moment's- notice, as weU as review when the next PMI is due. The system will prompt 

maintenance if vehicle preventive maintenance is due as the computer is on-line each day. G&S's 

maintenance program contains six components: 

pre-trip inspections 

routine procedures 

preventive maintenance 

repairs 

record keeping 

audit 

Pre-trip Inspections 

G&S requires all drivers to complete a thorough pre-trip inspection prior to driving. These 

inspections are performed daily and are documented on a "PreTrip Inspection Card" (PTIC) form. If 

there are any defects noted, the driver will note this on the PTIC. If no defects are noted, the driver 

must sign the PTtC indicating such. Pre-trip inspection cards shall be replaced on a daily basis. At 

the start of each day, each driver is required to conduct the following safety check of their vehicle: 

Interior 

• Brake Test & Pali


E.'.c· 

~ , 

The on duty supervisor will review each PTIG to note if the driver reported a defect. The on duty 

supervisor will determine if the defect is safety related and must be corrected immediately or if it 

may be postponed until the next scheduled preventive 

maintenance service day. 

If the defect is to be repaired immediately, the on duty 

supervisor will prepare a Vehicle Repair Order or Shop 

Work Order form, list the noted defect and assign the 

repair to a mechanic for completion. Tlie mechanic is 

responsible for all signs-off on the Shop Work Order 

form. The PTle form is attached to the repair order 

and kept with the file. 

The information on the PTIC shall be accurate 

including: date, description of work done, labor hours, 

drivers name or clock number, mileage of vehicle at 

time of repairs and parts utilized for such repairs. The 

parts section on the work order shall include: quantity, 

part description, unit costs and other charges. 

G&S places a high priority on pre-trip inspections. The maintenance supervisor and General 

Manger periodically check to ensure that drivers are properly performing this inspection function . 

Routine Procedures 

In order to ensure that proper maintenance is completed, the following procedures are conducted 

routinely: 

Cleaning 

Daily cleaning will consist of the following: 

1. Clean inside of all windows, removing all dust, fingerprints and head prints; 

2. Remove all dust from seats. dashboards, wheel wells, rails and ledges; 

3. Sweep or vacuum all floor areas; mop or clean all liquid spills; 

4. Vehicle must be free of all paper and debris; 

5. Repair all damaged seats; and, 

6. Remove graffiti. 

Vehicles are subject to spot checks for cleanliness by the on-duty supervisor. 

Tire Pressure 

In order to maximize tire life and to provide an additional safety check, tire inflation is checked by 

the driver or maintenance person at least once per week. Improper inflation pressures are corrected 

immediately. In addition, tires will be checked daily for sufficient tread and obvious wear. 

Body Damage 

Both the driver (daily with the pre-trip inspection) and the maintenance person are required to 

identify body damage. If body damage is due to an accident, an accident report and repair form is 

also completed. 

G&S Transit Management, Inc. page 32


Road Call 

In the event of a vehicle failure; G&S will deploy an appropriate vehicle 10 transport the passengers 

aboard the failed vehicle. A G&S Quality Services Supervisor will arrive on Ihe scene to assess the 

situation and determine if the failure can be corrected. If the failure is not reparable, a tow truck will 

be ordered by the Quality Services Supervisor. A Road Call Report is used each time a vehicle has 

to be exchanged due to a malfunction or a technical problem. The maintenance personnel attending 

the road call complete the pertinent 

information on the Road Ca ll Report form and 

the form is signed and the information entered 

on to a Vehicle Repair Order form. 

o 

Preventive Maintenance 

G&S will follow the Preventive maintenance 

checklist consistent with the routine 

established by the manufacturer or company 

policy, whichever is stricter. The maintenance 

program will include all taxicab inspection 

requirements specified by regUlatory 

agencies. All vehicles used in service are 

subject to preventive maintenance inspections every 3,500 miles or 45 day intervals, whichever 

occurs sooner with a 500 mile (not less than 3,000 or more than 4,000 miles) preventive 

maintenance window. The work to be performed shall meet manufacturers minimum requirements. 

Vehicles will not be placed in service if the vehicle has traveled more than 4,000 miles or 45 days 

since the last PM!. VVhen a PMI service becomes due, the maintenance supervisor assigns the PMI 

to a mechanic. The required items on the PMI checklist, and any other repairs necessary due to the 

discovery of defects during the PMI , will be completed prior to the vehicle being released by the 

shop for return to service. 

G&S will use materials that meet or exceed the original manufacturer's specifications when doing 

any repairs to the vehicles. The lubricants used shall meet or exceed the standards specified by the 

manufacturer. Additionally, G&S will perform all necessary and required maintenance and ·repair 

work to vehicles. 

As part of the G&S management system, the maintenance supervisor is required to present a 

written report to the General Manager each week. This report reflects the activities of the 

maintenance department and keeps management informed regarding compliance with scheduled 

preventive maintenance activities, as well as breakdowns, service calls, and the amount of labor 

used. This report also helps the General Manager take prompt action should scheduled 

maintenance fall behind. 

o 

Vehicle Maintenance 

In addition to the PMI program, all other necessary repair work is performed as needed. This 

includes all body repair, mechanical work, and engine and transmission overhauls. Vehicle repairs 

are completed using the highest quality parts available. 

r 

Each vehicle has a maintenance file that is maintained by the maintenance supervisor. Included in 

the file are all preventive maintenance inspection forms, repair orders, PTICs (which required 

repairs andlor maintenance), inspections, accident reports, etc. This provides G&S with an ongoing 

history of all maintenance work performed and parts usage per vehicle. 

Vehicles wiJ[ be emission tested on a biennial basis, or as required by law. Vehicles with a vehicle 


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identification number (VJN) ending in an odd digit will be inspected in odd years. Vehicles ending in 

an even digit will be inspected in even years. Any service vehicle producing excessive smoke shall 

be removed from service and will not be permitted to operate until repaired . 

• Record Keeping I Maintenance Information System 

G&S requires record keeping to document every aspect of the maintenance and accident reporting 

process. As previously stated, a permanent file is maintained for each vehicle. AU repair orders, PMJ 

records, vehicle warranty information, tecall compliance documentation, CHP inspection reports, 

vehicle accident reports, etc. are maintained in a permanent vehicle file. It is he maintenance 

supervisors responsibility to ensure that he files are maintained in accordance with procedures. 

The company utilizes the MaintStar Fleet Maintenance Management System. This state of the art 

system provides a host of advanced maintenance functions for the fleet: 

Preventive Maintenance Scheduling 

PM Floating and Fixed Intervals 

Seasonal PM 

Past Due Preventive Maintenance 

Automatic Issuing of Preventive Maintenance 

Work. Orders Work. Orders for Corrective and 

Preventive Maintenance 

.Franchise Related Work. Orders 

On-line Equipment Repair Notes Flag from Work. 

Order 

Equipment Repair History Viewing'from Work 

Order 

Pop Up Calendar with Work Order Drag and Drop 

Capabilities 

Pop Up Calendar with Work. Order Estimated 

Hours Projection 

One Click Work Order Access View from Pop Up 

Calendar 

User Definable Work. Order Closing Conditions 

Work Order User Definable Fields 

Work Order On-line l ookup by 2S CategorieS 

Including Equipment, Date Range, Craft. 

location, Department. Parts Used, Text of Task 

Work Order Spell Checking CapabiliUes 

Instant Flagging of Equipment Failures from Work 

Orders 

Work Orders Not Completed 

Maintenance Cost Tracking by Cost Centers 

Standard Reports and Cost Analysis 

Error Checking 

Customer Defined Reporting Periods 

Equipment History 

Equipment l ocation 

Equipment Warranty 

Equipment Inventory 

Equipment Profile 

Equipment Downtime 

Equipment Failures Tacking 

Facilities Repair History and Cost 

List of Vendors and Parts 

Unknown Information look Up by 10 or 

DeScription 

Parts Warranties 

Craft Person Performance Analysis 

Craft Personnel File 

Open and Closed Work. Orders Review by 

Personnel 

Overtime Tracking 

Fuel Usage Tracking 

Mileage/Meler Hours Tracking 

Mileage I Meter Hours Tracking 

CosVMile. Mile/Gallon InformaUOl1 

Tires Tracking Module 

Spare Parts Inventory Control linked with Work. 

Orders 

Customer Report Writer I Easy to Use 

Fuellnvenlory 

Scanned Drawings for Equipment and Parts 

Interface 

Equipment Drawings and Documents View from 

Wqrk Order 

Equipment Drawings for Parts View from Work 

Order 

Manuals View from Work Order 

Customized SctBens Module (for all modules) 

Microsoft Word File Attach to Work Order 

Multi-Tasking Work Orders 

Purchasing Management linked with Inventory 

Vehicles and Meter Systems Maintenance 

Outside Coolractors 

Graphics Reports Module 

Bar Coding: Four Modules for EqUipment, Parts, 

Cra fts Person and Work Orders 

Client Server Capability 

Auto Cad Interface 

Automatic labor Scheduling 

On line Work. Order and Inventory Query 

Microsoft Project Manager Interface 

Budget 

Time Card 

labor Resource Automatic Balancill9 

Field Equipment Data Collectlon Electronic Field 

Work. Order 

Automated Fuel Interface 

Invoice I Billing 

Work Order Paging System Interface 

Asset Management 

Aperture CAFM Interface 

Bar Coding Hardware 

Duel Pen Unit (Connected to Computer) 

Remote Data Collector with Infra-Red Pen 

Remote Data Collector with Laser Scanner 

G&S rransit Management, Inc. 

Page 34

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Both the General Manger and maintenance supervisor will conduct periodic internal audits of the maintenance shop. 

These inspections are documented on a PMI audit sheel Tho audit consists of a complete revia\'" of the shop. ils 

appearance, the maintenance of shop equipment and also indudes random inspections of vehicles that might be in the 

shop for repair or maintenance . 

• Accident Repair 

G&S Transit Management will promptly repair damaged vehicles. G&S will keep an accident repair 

log that will include all costs associated with repairs. Copies of the repair log will be available to the 

City. Vehicles with significant body damage or any safety darnage will not be used in service. 


,-;:-- 

( Contractors / Sub-contractors 

, 

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The on ly contractors that would be used on this service will be the independent contractorldrivers. 

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Approaches to Innovative Service 

G&S Transit Management's greatest contribution to innovative service has been our leadership in 

the development of software that supports taxicab operations. We have been close partners with 

both Digital Dispatch and TSS in the development of computerized dispatch and operations 

management softwa-re that is being -used by taxi operations around the world. 

Other areas were we have provided innovative services include: 

Use of alternative fuels for our taxi and shuttle l1eets; 

Guaranteed Ride Home programs to keep our neighborhoods safe; and, 

Innovative approaches to providing service 10 ADA eligible passengers. 

The Star Dust discount voucher. 

CUECta:R CAll 

emeAI 

Y~flnw Cflh en. 

@ 

STAR DlISTVOUCHER 

S60ious nw.~ AIL" RbiOc:log S S~II ~i' 0( F;\Cft r.nel 

1-800-750-4400 

Vouc.her ,. 

1234 

O~tQ: ___ _ _ _ Pickup T""e; _ ___ _ _ 

Cnb#; _____ _ 

MeIer: 

TripStart1!dAt: _ ______ _ less: 

$5.00 

Dcs.tin;aOon: ______ _ _ _ 

TIp: 

P~~$ellger Sigr'latl,lre: _ _ _________ _ Total: 

Discounts for Seniors 

GettiQg auround Glendale 

SENIOR CITIZENS 

10% DIS_COUNT 

In conjunction with the City of G"endale's 

Dial-A-Ride Program, we are offering Senior 

Citizens a 10% discount on taxi services 

originating within Glendale City limits. 

For more information and to register 

please call 818 -~~2~ t670. 

(no D)sllnvolved) 


Page 37

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Programs targeted to air travelers. 

Taxi S~rvices 

of Glendale 

1-800·750-4400 

CHECKER 

CAB CO. 

CITY CII8 

,*11011' Cub Co, 

y"u,Sqfo&}o"an 

Way Around Gj.n~,,!.1 

-j. 

Programs 

convenience and practicality of using taxicab service. 

promoting the 

Taxi Services 

of Glendale 

1·800·750-4400 

CHECKER 

CAB CO. 

CITY CII8 

Yellow Cab Co. 

r....rs..f~.t ... au 

ll'~ A.-..d GV...wt! 

G&S Transit Management, fn e. 

Page 38

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This is a renewal application for taxicab service for the City of Glendale based 6 

0n the public 

convenience that has been previously established by the City. 

Previously the Transportation and Parking Commission established the Need and Necessity for 82 

operating taxicab permits in the City of,Glendale. 

Presently there are 81 actual permits issued as follows: Checker Cab ~ 8, Tri*City Yellow Cab - 17, 

City Cab - 15, Peoples Taxi - 29 and Bell Cab - 12. G&S Transit Management, dba City Cab, is 

asking to be reissu ~d 15 permits for th is renewal period. 

City Cab Company has maintained an on time service ratio of 88% (service within 15 minutes) with 

111,494 orders served during 200B. For the first six months of 2009 the on-time performance has 

improved to 91% with 46,960 orders served. 

Burbank Bob Hope Airport taxicab business is down more than 20%. Regular taxi business is down 

19.93% in City of Glendale (first six months of 2009 compared to first six months of 2008) and 

more than 20% in Burbank and Pa sadena, also in City of Los Angeles. Opening of "Ame ricana~ 

department stores and residential complex did not generate additional business for taxicabs as 

expected. G&S Transit Management has 15 taxicabs exclusively lice nsed in City of Glendale. 

/' 

~.-:-"'"\ 

The transportatlon needs of the Glendale community are being met in an outstanding manner by 

the current fleet of taxis. All "special needs· passengers are being serviced by the existing fleet. The 

hotels, hospitals and local businesses are being serviced in a very timely and professional manner. 

The recent addition of -taxi sta nds· during the past year has enabled the taxis to stage themselves 

through out the community thus providing timely service while not adding to the congestion on the 

streets or pollution in the area. 

In conclusion, since the current taxis are keeping the transportation needs of Glendale serviced on 

time; in clean vehicles and with professional drivers, there is not a need to increase the operating 

fleet in Glendale. An increase in the operating fleet would only cause the drivers to suffer a 

substantial reduction in their incomes without improving the already superior service the City of 

Glendale is experiencing. 

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Supervisory Training Program 

G&S has a training program in place for managers and supervisors. Moreover, because of our 

association with SuperShuttie International we are able to benefit from their extensive training 

programs in customer services and relations. It is essential that each supervisor know how to most 

effectively motivate and direct personnel, as well as make sound business decisions. These 

programs include the dynamics of work, group operations, motivational theory, achievement models 

on leadership, managerial style, etc. G&S follows the practice of promoting from within our ranks, 

whenever possible. This polley is made clear to all employees. In this manner both supervisors and 

employees alike can manage their personal efforts in a direction they feel will best advance them 

and their career. Given our current operations, G&S offers opportunities for employees to be 

promoted and achieve the full potential. of their abilities. G&S Supervisors, dispatchers, 

reservationists and schedulers will receive job specific training. This training will include as a 

minimum the following: . 

• Employees who have contact with the public go through a training program dedicated to 

customer service including such topics as: dissemination of important information to the 

public and employees, telephone etiquette and empathy training for dealing with 

accessibility issues. During the development of regular policies and procedures our local 

staff will develop training materials and procedures for dealing with any disasters or 

emergencies that may be unique to tile areas wllere we are operating. 

• Prospective dispatchers and customer service representatives will be required to 

dell!onstrate their ability to read, write, and understand English prior to final selection. 

o 

o 

It" 

All dispatchers, reservationists and supervisors will also ride along with vehicles in regular 

service as a regular passenger. This training will give the dispatch staff the insight 

necessary to properly communicate with operators or passengers with whom they come into 

contact. .. 

G&S employs a training program for "interaction management" for all levels of supervision. 

This program provides a supervisor with communication tools 10 deal with problems 

encountered within the work place. 

Drug awareness seminars are provided on a regular basis. All supervisors, operator 

trainers, extra board operators, field services supervisors as well as all management 

personnel m.us! attend classes on recognizing the substance dependent employee. 

Dispatcher Training 

.-, 

G&S will provide a professionally administered training program for our dispatch staff that will 

include the following: 

• 

• 

A minimum of forty hours of on-the-job training with an experienced dispatcher 

Understanding of-taxicab service policies and procedures 

Extensive knowledge of service area street network and regional boundaries 

Map reading 

Knowledge and operation of automated and manual (backup) dispatch systems used by 

G&S 

Knowledge and operation of G&S radio systems 

A minimum of eight hours of sensitivity training which teaches disability awareness a·nd 

communication skills with disabled individuals 


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(' • A minimum of eight hours of in-service riding 

• A minimum of twenty hours per year of refresher training 

• Applicable retraining as needed (e.g., infractions). 

· Customer Service Representative Training 

G&S will provide a professionally administered training program for our Customer Service 

Representative (Reservationist) staff that will include the following: 

• On-the-job training with an experienced CSR 

• Understanding of franchise policies and procedures for service 

• Extensive knowledge of service area street network and regional boundaries 

• Map reading 

• Training on: 

o proper telephone etiquette 

o how to deal with abusive or difficult callers 

• Sensitivity training which teaches disability awareness and communication skills with 

disabled individuals 

• In-service riding 

• Annual refresher training 

• Applicable retraining for repeated and accumulated minor infractions 

('"\ 

Drug & Alcohol Testing 

G&S has a drug testing program in place in aU of its existing taxicab operations that meets the 

requirements of CALIFORNIA GOVERNMENT CODE Section 53075.5 (b)(3). A reprint of the Code 

and a copy of our cu rrent testing policy for our Southland Transit operation is included in Exhibit 9. 

Tllis policy is fully implemented for G&S Transit Management, Inc. dba City Cab. 

Training Programs 

Overview 

o ..• , 

Initial perceptions are generally lasting impressions. Consequently, G&S places a great deal of 

impo~i3nce on the image projected by its team, and the quality-and professionalism exhibited by 

individuals involved in the training process. Ultimate responsibility for overall team and training 

matters will rest with the General Manager. His involvement in the management and training 

program is the City's assurance til at the team for this service will possess the highest degree of 

knowledge and expertise possible for all transportation needs. ~9-fety is G.§.S's first c.qQ~.l!1~lIQP.lrL 

planning, implementing and monitoring service delivery to its customers. Trainers regularly attend 

additional education opportunities. Tr.ainers attend the National Safety Council and Transportati9J1 

Safety Institute programs. '. ----.--~--- ------ 

-~-.-.- 

One of the key elemen·ts in our operating procedures is the concern our operators have for the 

safety and comfort of our passengers. Since concern is difficult to teach - concern is "recruited," 

then we teach the techniques of translating concern to caring. Safety is also difficult to· train - we 

recruIt people who "think safety" and then train them in the proper techniques necessary to safely 

operate our vehicles. Drivers must participate in operator training programs conducted by G&S's 

staff of certified instructors. Regardless of prior experience, all drivers undergo orientation and 


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training upon joining G&S. Thereafter, ongoing training is conduc1ed to refresh drivers' skills, stress 

safety issues, prepare drivers for licenses and renewals, and to keep them up to date on legislated 

requirements and equipment issues. 

G&S is deeply committed to training. Because we start with candidates that have the characteristics 

we want in our operators - friendliness, courtesy, safety and concern for others - our rate of success 

is very high. G&S training provides an excellent basis for developing drivers who are safe, 

courteous, and reliable. G&S believes that the high visibility of this service requires a professional, 

comprehensive training program, The entire training program will be taught and monitored by 

certified trainers. Throughout the orientation and training period, a number of basic issues are 

continuously stressed. G&S is committed to guarantee that each and every employee thoroughly 

understands his or her role in the o"rganization and the basic philosophies that keep the company a 

leader in providing transportation services. 

Sensitivity and Empathy Training 

The sensitivity and passenger assistance techniques training program used by G&S uses material 

developed by the Federal Transit Administration. Sessions are held to enhance sensitivity to aU OjJr 

customers including persons with disabilities, persons of all sexual orientations, cultural and racial 

minorities, older persons and children as well as fellow employees. The program will involve training 

for drivers, dispatchers and CSRs. 

• Passenger Assistance Techniques 

G&S's current Passenger Assistance Techniques program is a three-part program that includes 

classroom lecture and discussion, presentation and videos relevant to passenger assistanc;e and a 

,~ "hands~on" practice applying classroom knowledge to practical situations. These techniques are 

taught by professional trainers. It includes consideration of appropriate and safe assistance to 

riders, both those who are ambulatory and those who use mobility aids, from the po int of origin to 

their destination. It includes assistance in boarding and al;ghting-vehicles, lift use, use of mobility 

devices for transfer, and securement of mobility devices when required . 

./ Defensive Driving Course 

The defensive driving component of the training program is the National Safety Council's Defensive 

Driving Course. Films, tapes and lectures as well as behind the wheel instruction is provided. The 

DDC~8 program, provides training on vehicle breakdown and accident procedures, and emergency 

procedures and practices, including emergency vehicle evacuation. All drivers participate in our 

Defensive Driving Program, a portion of which is devoted to vehicle operation procedures ~n bad 

weather. 

Behind-the-Wheel Training 

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As a new driver is trained, they go on the road with a senior driver who r~inforces the basics of 

.y defensive driving and handling the specific vehicle they will be operating. Time is then spent as a 

pa rtic ipa nVobserver. 

• Proper loading and unloading procedures. 

~ Proper lock-down (equipment) and securing procedures. - Paperwork requirements. 

• Providing passengers with courteous and comfortable transportation. - Proper use of the 

radio. 

• Care and maintenance of the vehicle and equipment, accident procedures, dress code. 


• 

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G 

Special driving skills needed when transporting passengers. 

1/1 Special driving skills needed when driving in periods of rain and or unseasonable weather. 

During the behind-the-wheel training program, the trainee, under supervision, does all.service 

driving, all paperwork and all radio communications. Throughout the training program the G&S 

driver trainer is continually evaluating the performance and personalities of candidates in an effort 

to recognize the individuals who have the best chance to succeed. The behind-the-wheel portion of 

the training program can be a very useful mechanism for screening those individuals not suited to 

provide taxicab service. 

The training period may be extended if necessary to meet the individual needs and demonstrated 

ski lls of the new driver. During the span of time, the trainer completes a Driver Evaluation Form for 

th.e new driver, and meets with the new driver and the General Manger at the end of this training 

phase to discuss the evaluation. Any deficiencies are noted and must be corrected before the driver 

is authorized to operate without the trainer on board. G&S has demonstrated that it can meet the 

training standards established by the client and the State of California. The company uses materials 

based on the National Safety Council, Rural Transit Assistance Program, and the Transportation 

Safety Institute, another assurance that only the most qualified and knowledgeable operators are 

placed behind the wheel. 

Customer Service 

It is our belief that the foundation for excellent taxicab service is excellent customer service. The 

standard of excellence must be set at the highest levels of the organization and that standard must 

be meaningful and adhered to. We believe not only in external customer service, but intemal 

customer service. The objectives of the training are: 

e 

To build awareness of the importance of excellent "guest" service - to the riders, to the 

organization and to the guest services provider. 

• To refine skills and confidence to meet and, whenever possible, exceed the guests' personal 

and practical needs for public transportation services. 

• To create understanding that excellent service requires through preparation, effective 

customer interaction, and timely (ollow-throu~h activities 

o 

II 

II 

To build skills that provide consistent and balanced everyday service excellence. To build 

skills to better deal with difficult, unexpected, or challenging situations. To demonstrate the 

critical importance of the teamwork to meet or exceed customer needs. 

To encourage the initiation of (and follow-through on) ideas to reach and sustain excellence 

in customer service. 

In all program content, to develop skills and commitment, and to transfer both to the job. 

Supervisory Ava ilability and Responsiveness 

G&S heavily emphasizes field support and has Service Quality Supervisors for responding to field 

needs. Service Quality Supervisors observe operators for adherence to safety, regulatory and 

contractual requirements, timeliness and dependability and overall quality in service delivery. 

Observations are a mix of "observed" and "unobserved" and often are in combination (unobserved 

folrowed by observed). In the unobserved, the operator is not aware of the supervisor. The 

observed checks fall into two additional categories: onboard and not on-board. In the on-board 

observation, the supervisor (or Usecret shopper") actually rides with the driver in actual service. 

Other observed checks are at common pickup or drop-off locations. 

Formal reports of observations will be made and maintained, with appropriate report information 

communicated to the driver. In addition to assigned Quality Service Supervisors, management also 

G&S Transit Management, Inc. ~age 43

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performs field supervision observations. All field observations are reported to the General Manager. 

Service Quality Supervisors perform other functions as required including responding to the scene 

of incidents or accidents where they assist as necessary and prepare reports on same. 

Employee Benefit Programs 

Due to G&S's size we are able to obtain competitive rates on HMO medical insurance for 

personnel. Additionally, we make available to drivers an accident insurance plan with coverage 

limits to $100,000 depending on the nature of loss covering: 

o Loss of Life, Limbs, Sight, Speech or Hearing 

• Medical I Dental Expense 

• Loss of Income 

The company also provides employees with competitive wage and benefits including the optional 

medical plan (HMO). 

New Driver Training Schedule 

1. Introduction 

2. Orientation 

a. G&S Transit Management 

b. Policies 

i. Applicable laws and regulations 

ii. Primary service area and boundaries 

iii. Vehicles and vehicle maintenance 

3. Procedures and Policies 

a. Lecture 

b. Audio Tapes 

c. Demonstration 

d. Policies Manual 

i. Driver-Trainee receives this manual one day in advance of class to 

become familiar with it. 

ii. The policies are covered using classroom, demonstration and 

involvement techniques and also include; . 

(1) Fares and Meter Operations 

(2) Passenger relations 

(3) Passenger Management and Incidents 

(4) Working with mobility assistive devices 

(5) Passenger assistance techniques 

(6) Pre & Post trip inspections 

4. Defensive Driving 

5. 

6. 

a. Lecture 

b. Handbook 

c. Videos 

d. National Safety Council Programs B. Emergency procedures 

Drug Free Workplace 

Sensitivity 

a. Lecture 

b. Video 

G&S Trans;t Management, Inc. Page 44


F'" 

'. 

c. 

d. 

Involvement and Role Playing 

Disability Awareness ' 

i. Hidden Disabilities - Pre-Test 

i1. Facilitator Manual as lecture guide (49 pages) 

e. Attitude - Barriers, myths, dignity 

i. Facilitator Manual (70 pages) 

f. Communication with the Disabled 

1. Facilitator Manual (3 pages) 

g. Awareness - Video 

1. Seizures 

ii. Deaf Awareness 

iii. Dementia Awareness 

h. Mobility Assistive Devices 


i. Wheelchair Concerns 


ii. Loading & Unloading Procedures: Are you Doing it Properly? 

j. Observable and Hidden Disabilities 


ii. Recognition 

iii. Assistance 

k, Representative of Disabled Community 

I. Practica! Application 

i. Common sense and Sensitivity 

ii. Defensive Driving with Sensitivity 

iii. The periect trip is built one periectly driven mile at a time. 

7. Additional Classroom 

a. Mobile Data Terminal Training 

b. Mobile Radio Operation 

c. Map Reading 

8. Behind the Wlleel Training 

a. Pre- and Post-trip inspections 

b. Safe vehicle operations (driving and stationary) 

c. Vehicle Mainfenance 

d. Passenger Securement (wheelchair vehicles only) 

e. Mobility assistive devices 

f. The total practical experience. 

g. Bet,ind the wheel testing 

9. Review 

a.. Review 

b. Scheduling 

c. Conclusion 

10. First Day of Actual Driving 

a. Walk through before shift (Pre Trip, etc.) 

b. PapefWork after shift 

1. Q"uestion I Answer time 

ii. Errors I Corrections t Encouragement 


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11 . Second Day of Actual Driving 

\ 

G&S Tran sit Management, Inc. Page 46

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Exhibit 1 - Taxicab Features, Options & Vehicle List 

ULEV Vehicles (Ultra-Low Emission Vehicles) 


G&S Transit Management, Inc. is extremely proud of that fact that 66% of our taxicabs are 2003 

year model or newer. All these vehicles are Ultra Low Emission Vehicles (ULEV), they are 

environmentally friendly, consuming lel?s gas and producing less air pollution. We will continue to 

purchase ULEV or Super Ultra Low Emission Vehicles (SULEV) when existing older vehicles are 

due for replacement. 

Non-smoking Vehicles 

Vehicles will be identified with smoking Of no-smoking decals. The status will also be entered into 

the ~mputer dispatching system so that callers with a preference can likewise be designated. 

Radio System 

G&S transmits from independent radio towers on numerous available radio frequencies, link.ed to 

G&S by redundant, dedicated telephone circuits. Each vehicle has a minimum of four radio 

frequency ohannels (two voice and two data), allowing communication to continue in the event of a 

channef or hardware problem. All radio transmissions are duplex, allowing send and receive 

communication simultaneously (and therefore increasing radio transmission efficiency over simplex 

methods). An automatic number identification system provides the dispatcher a digital readout of 

the vehicle transmitting. Radio coverage extends throughout the proposed service area. Besides 

the radio towers, G&S maintains a back.up tower and transmitter on the site. Employees are trained 

on the procedur_es for operation of the auxiliary radio system. Ample FCC licensed radio 

frequencies are available for this service. 

Two of the radio frequencies will be devoted to digital transmission (with the remainder for 

additional communication via voice). G&S proposes digital communication to Mobile Data 

Terminals, allowing trip information and other data communication to be sent directly to the 

in-vehicle data terminal. Drivers can also digitally communicate back to the dispatcher or the base 

station computer, utilizing the keypad on the data terminal. The base station computer can then 

communicate witll other computers via data, such as telephone automated attendant information, 

credit card companies, etc. 

Vehicle Technologies and Security Systems 

In addition to the proposed mobile data terminal and radio system in each taxicab as previously 

discussed, G&S proposes standardized, state of the art taxicab technology for each taxicab's 

meter, top lights, shields and other devices. AU win meet or exceed all City of Glendale 

requirements. 

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.~. 

-~ .. , 

Taximeters 

Taximeters will be state of the art Centrodyne Silent 

Series. The Centrodyne taximeters will be equipped 

with receipt printers. 

The Centrodyne Silent Series taximeters have the 

following features: 

Event recording (records vehicle speed by 

second) - useful in case of an accident. 

$ecurity I anti-theft password program. 

RS232 compatible connection for interface 

with computer dispatch. PC, etc. 

Wide range speed signal divider and amplifier 

built inlo meter. 

Programmable via push buttons, hand held 

unit, or PC 

Emergency Signaling System 

An emergency signaling system will be included in each taxicab. System features include digital 

transmission of emergency signal and procedures for utilization of the Automatic Vehicle Location 

("AVL") device. The system will be set to send separate signals for a variety of emergenciesincluding 

a foot activated ·silenf distress signal. 

'. 

Vehicle Li st 

Glendale - City Cab Fleet 

No Cab# Year Make License Pit VIN# 

1 19 2006 FORD 8U46470 2FAHP71W86X11451 6 

2 21 2001 FORD 8897658 2FAFP71W11173925 

3 - 23 2003 FORD 8R16124 2FAHP71VVX3X206710 

4 29 2001 FORD 7053844 2FAFP71W71X153495 

5 51 2003 FORD 8837597 2FAFP71W93X172842 

6 56 2003 MERlG-M BJ24974 2MEFM74273X606745 

7 71 200-5 FORD BN99272 2FAFP71W35X154114 

8 76 2002 FORD 7X4771B 2FAFP71W42X103868 

9 7B 2002 FORD BF75258 2FAFP71W52X136247 

10 83 200,1 FORD BK01594 2FAFP71W81X1B5439 

11 84 2003 FORO BU52527 2FAFP71W73X171 373 

12 94 2004 FORD BRB3465 2FAFP71W35X140701 

13 97 2004 FORD BU6651B 2FAFP71W14X16464 

14 9B 2005 FORD 858341 1 2FAFP71W85X169157 

15 222 2005 FORD BJ09996 2FAFP71W25X116B17 



Glendale - Taxicab Drivers 

Name (last, first) ID CA-D/L# Cab# Address 

1 Gevorkian Vazken 8660 03333670 19 1112 Rosedale #5, Glendale 91201 

2 Korzar Hendrik 8924 02849627 21 526 Oak St #6, Glendale 91204 

3 Arustamyan Garegin 2358 01142081 23 1146 Lexington #103 91206 

4 Gurdgian Grigor 8271 A7400249 29 217 E Acacia #2, Glendale 91205 

5 Bagumyan Zhorzh 879 B6468827 51 328 W Lomita #201, Glendale 91204 

6 Conrad-Howard Charles 8447 N0722345 56 1134 E Doran #1, Glendale 91206 

7 Amirjanians Manvel 8409 C4367835 71 15105 111 St, Glendale 91201 

8 Khdryan Khachik 7093 A9712383 76 14521 Hartland SI #206 Van Nuys 91405 

9 Ghadimian-Masihi Antranik 8717 03456288 78 1169 Raymond Av #5, Glendale 91201 

10 Saakyan Rubik 8280 A9127945 83 340 W Myrtle #E, Glendale 91203 

11 Zargaryan Varudj 7073 02513549 84 809 E Chestnut #4, Glendale 91205 

12 Vardanian Avetis· 8419 A1126766 94 349 W Lomita, Glendale 91204 

13 Esrailian Norik 8129 C6556252 94-2 548 W Harvard #4, Glendale 91204 

14 Hazarmalian Perohen 7107 A3625681 97 121 S Belmont #3, Glendale 91205 

15 Makaradi George 9368 08840663 98 518 Oak 51 #4, Glendale 91204 

16 . Karabidian Antmaik 8895 03089415 222 408 W Maple #6, Glendale 91204 


( 


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Exhibit 2 - Vehicle Color Scheme, Logo & Photo 

City Cab Company's COIOf Scheme Black 

body and Yellow top. hood and trunk lid 

with black/yeUos checkers on the sides just 

below the windows, Large while letters 

that spell City Cab Company predominately 

on the side of the cab. Vehicle numbers 

are located on each side rn front of the 

front door on the left side of the hood and 

the right side of the trunk. OUf local 

telepllone number is on the rear quarter 

panel and our toll-free number on the trunk. 


( 


Exhibit 3 - G&S Transit Management - Taxicab Operations 

h '/ . "x:- '.: .. ~ < ;

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EXHIBIT 4

·., ~ 

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:::. ' ......., 

, . 

State 

cgfifornia 

SECRETARY OF STATE 

0&9 TnAN8IT MANAGEMENT, INC. 

I, BlLLJONES, Secretary of State ofthe St:llte of California, 

hereby certify: 

That the annexed transcript was prepared by aud in 

this office from the record on file, of which it purports to 

be a copy, and that it is full, true and correct. 

IN WITNESS WHEREOF, I execute 

this certificate and ofIix the Great 

Seal of the State of Califomla this 

JAN 1 9 1995 

, 

Secrelary of StQlO 

,. 

81 IHI Ii! 7 1 n;!' m'.WW,ii:iN~Vi.L. 

stOfll:rAt~ F~PlI4 C,"-10. i"t.v. 1l1U4J . 

t '30Vd u:o : (:W ~) C::. ;: ::, : 

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1740134 

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ThIll oorpor~t$ , o:-i !II tluthodt:&d, to inuQ only onG 01111511 

at IJharaa' ()f !Stoelq And tho toto.l nUllilier of filhQr". wh.l,oh thi • 

. corporation 1111 AuthQrhtd to it!due ill ONS HUNDRED THOUSAUO 

(~~O,. 009 ) ~ 

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DA.'l'BO, --MAW}) 2. lUL 

I, 'scar: SCRA.!'dR, her"by dO¢l ~ ro under ponalty o~ perjury 

undGr tho lavs of th$ et.te of C~llfo~ni~ thAt I ~ th~ ~r.on ~bo . 

cil\Oc:utad tb. totdooinq Articl .. of IncotpOr.tlo~ which tlxac'ut~ofi 

tny aot Afld. d.QQlarat!.,on. 

" Kxecuttct thh 2nd ct«y ot l'(.o.rch, 1994;" at Ghndl.le, Cdifornb.:. 

.... 

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"

~ . 'te of California ~ 

Secretary of State ~ 

,. 

STATEMENT OF INFORMATION 

(Domestic Stock and Agricultural Cooperative Corporations) 

FEES (Filing and Disclosure): $25.00. If amendment, see instructions. 

1M 

P'ORTANT REAO INSTRUCTIONS Bf:FORE COMPLETING THIS FORM 

CORPORATE NAME (Please do not alter il namo Is preprinted.) 

C1740134 - 

G&S TRANSIT MANAGEMENT, INC. 

7955 SAN FERNANDO RD 

SUN VALLEV CA 9 1 35~ 

, TIlls Space For FIUna Use Onlv 

S 

'-- 

O"UE DATE: 03-31-09 

NO CHANGE STATEM ENT 

'»orlRl APPlle ~ ,·t;TATI:

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State of California 

Secretary of State 

CERTIFICATE OF STATUS 

ENTITY NAME : 

G&S TRANSIT MANAGEMENT, 

I NC. 

FILE NUMBER: 

FORMA'l'ION DATE : 

TYPE: 

JURISDICTION: 

STATUS : 

C1740134 

03/03/1994 

DOMESTIC CORPORATIoN 

CALIFORNIA 

ACTIVE (GOOD STANDING) 

I, DEBRA BOWEN, secretary of State of the state of cali fornia, 

hereby c ert i fy: 

'1'he. records o f this office indicate the entity is authorized to exercise 

all of its powers, r ights and privileges in the State of California. 

No infonnation is available from this office regarding the financial 

condition, business activities or practices of the entity. 

IN WITNESS WHEREOF, I execute this certificate 

and affix the Great Seal of the State of 

California this day of July 16-, 2009. 

DEBRA BOWEN 

Sccrctal-Y of State 

NP-25 (REV 112007)

... '. 

: .-.. '. 

.; . 

~ .,. 

'"".... 

Secretary of State 

Business Programs Division 

1500 111h Street, 3 m Floor 

P.O. Box 944260 

Sacramento, CA 94244-2600 

Certification and Records 

(916) 657-5448 

BUSINESS ENTITIES RECORDS ORDER FORM 

To obtain information relating to a business entity of record with the Secretary of State, complete both pages of this 

order form , attach a check made payable to the Secretary of State for the appropriate amount or an amount "not to 

exceed M 

a specified amount written below the amount payable line, and submit your request: 

ay mail, along with a self-addressed envelope, to Secretary of State, Certification and Records, p.o. Box 

944260, Sacramento, CA 94244-2600. Please refer to for 

current mail processing times. 

In person, to the Secretary of State's Sacramento office at 1500 11th Street, 3rd Floor, Sacramento, CA 

95814. Certificates of Status (for corporations in good standing) and status reports for corporations can 

be obtained over the counter at any of the Secretary of State's regional office locations. Please refer to 

for regional office locations and addresses. A special handling fee of $10,00 per 

entity is applicable for any information requ£:!sled over the counter except status reports. 

YOUR NAME: 

FIRM NAME, IF ANY: 

ADDRESS: 



7955 San Fernando Rd. 

REQUESTOR'S INFORMATION 

CITY/STATElZIP: Sun Valley, CA 91352 

PHONE#: (818)252-1670 FAX#: (818)252-1607 

ENTITY NAME (If known, also include the eouty file number.) 

G&S Transit Management, Inc, C1740 134 

. 

THE SPACE BELOW IS RESERVED FOR OFFICE USE ONLY 

AIfU( Cert & Seal $ 

Making first page $ 

. Making addiUonal pages $ 

Certificate of $ 

Stalus Inquiry $ 

Stalement of Information $ 

~ 

U.S. Fax $ 

! r- 

'Xu} ,.0 

Oth., $ 

,- . 

Special Handling $ 

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t")" '. 

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.0: TOTAL AMOUNT DUE $ 

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U-li~& 

().", ...- BALANCE DUE $ 

TOTALAMOUNTREC'D $ It;. ffD 

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= nlS SPAC£ FOR OFFICE USE 0 ..... Y 

0, 

= 

BE- IRC ORDER FORM (REV 11120(8) 

Page 1 r:i2

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ENTI. ( NAME {If known, also indude the entity file nwnbe •. j 

G&S Transit Management, Inc. C1740134 

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ENTITY TYPE (Select the applicable entity type. CHECK ONLY ONE BOX.) 

III CORPORATION (CORP) 

D LIMITED PARTNERSHIP D 

o LIMITED LIABILITY COMPANY (LLC) 

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LIMITED UABIUlY PARTNERSHIP 

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indicating the total amount due will be sent to the requestor. The order will be completed upon receipt ollhe tolal fees. 

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EXHIBIT 5 

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access 

Access Service' 

POBox 71684 

Los Angeles, CA 90071·0684 

213.270.6000 

aSila.org 

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July 17,2009 


To Whom It May Concern: 

I am pleased to have this opportunity to submit this personal character reference on the 

behalf of Timmy Mardirossian. 

I have known Timmy for close to eighteen years both as a vendor for our organization and 

as a friend. Within that period.1 have obsclved Timmy's commitment to his company in 

terms of superior management. integrity, and his ability to work with many different 

entities. I would strongly endorse him in any endeavor that he may be pursuing. 

If you have any questions regardi"9 this, please feel free to contact me directly. 

Sincerely, 

Shelly Lyons Verrincler 

Executive Di rector 

Access Services is a public entity.

EXHIBIT 6 

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( CilY OF BURBANK 

COMMUNITY DEVELOPMENT DEPARTM ENT 

150 North Third Slreet, P.O. Box 6459, Burbank, California 91510-64 59 

www.ct.bulbank.ca.us 

July 14, 2009 


Traffic and Transportation Office 

633 E. Broadway 

Room 300 

Glendale, CA 91206 

Dea r Si r or Madam, 

I was requested by Mr. Timmy Mardirossian to provide the City of Glendale 

with a reference letter as to the City of Burbank taxicab licensing status of G 

& S Transit Management, dba "City Cab". This taxicab company is 

currently licensed to operate 50 taxicabs in the City of Burbank. They have 

been licensed to operate in Burbank since 1994. Although their general 

offices are not physically located in Burbank, they have a dispatch center in 

Sun Valley near the Burbank border which services the taxicab needs of the 

City of Burbank . 

As you know, Burbank has a regional airport, large retail areas, a strong 

media-related business community, and a substantial residential population. 

These fact ors cause us to demand quality taxicab service at all. times. 

Although Mr. Mardirossian has managing personnel (Mr. Martin Shatakhyan) 

between himself and my office, it has been my experience with both Mr. 

Mardirossian and Mr. Shatakhyan to find them attentive to business and 

responsive to questions or co mplaints that arise in the conduct of taxicab 

service within t he City of Burbank. Overall, the taxicab service provided by 

this company is satisfactory for t.~e needs of the general public and residents 

of the City of Burbank. I am not aware of any reason that would not make 

Mr. Mardirossian and G & S Transit Management, dba "City Cab" a strong 

candidate for being licensed to operate a -taxicab service in the City of 

Glen·dale. If you have any questions, please feel free to cal l me -at (8·1-8) 

238-52B4. 

Sincerely,- 

COMMUNITY DEVELOPMENT DEPARTMENT 

License and Code Services Division 

Terre Hirsch 

Assistant Community Development Directorl 

License and Code Services Administrator (Taxicab Administration) 

ADHINlmATION 

BUIlDING HOUSING l!I' GlAHn 

.:. 

IJcLNSE l!I' COD( SUVICU 

:. REJ)(V[lOl'HOO AGENCl' T~~TA11ON 

.:. 

.,• • , .

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.=- ':'lendale Eye 

! rgery Center 

607 North Ccntr.l.! Al'enue 

Glendale, C:Jjfornia '} 1203- 1879 

TeJcphone (81 B) 956-10 iO 

July 20, 2009 


613 East Broadway 


To Whom It May Conccm: 

We have been in a service agreement with G&S Transit Management, lnG. (dba 

City Cab) for the over 10 years. They transrer some afour patients to our surgery centcr 

and then home after their procedure. 

G&S Transit Management, Inc. (dba City Cab) has performed this service in most 

satisfactory and timely manner. We hope this information will be helpful. 

Sincerely. 

/~ tyJ 'fer p-l 

Heather McKinney R.N. 

Center Director 

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July 14, 2009 



Glendale, CA 9 1206 


c 

Verdugo Hills Medical Associates has a need to provide transportation to clients and 

patients on a regular basis from their place of work or home. For the past several years 

we have been utilizing the services of G&S Transit, DBA as City Cab, to fulfill this 

requirement. 

It is very important to our clients and to us that they receive reliable, friendly and 

expeditious service. Many oftbcse clients are ill or injured and appreciate the excellent 

service they receive from the drivers. This is a very positive reflection on our business. 

I higbJy recommend that G& S Transit, DBA City Cab, be b'Tantcd a license renewal by 

the City of Glendale. 

William R. Wilkie 

Executive Director 

t. 

544 North Glendale Avenue Glendale, Ca lifornia 9 1206 

Urgent-Care 818.241 .... 331 • Pri mary Care 818.241,9152' Occu palional Ca re 818.241.4142· PhysicalTherapy 818.241.9176 

Visit Us On The Web At: www.vhma.com

T 

·t o • ' - 5020 SUnset Blvd. 

( 

Los Arlgeles, CA 90027 

Tel.: (323)953-0099 

FWC(323} 95~ 

( ( 

Suite 

JACOB ORPHAlI, M.D. 

fellow - American Board 0' Family Pr8cficQ 

540 N. CenlraiAve. 

304 

Glendale, CA91 203 

Tel .: (818) 502-65CO 

Fax: (81 S) 502-8600 

Ju ly 16, 2009 



Glendale, Ca . 91206 

To Whom It Ma)( Concern : · 

Our offices have a need to provide t ransportation to clients and patients 

on a regular basis from t heir place of work or home. For th e past several 

years we have been utilizing the services of G&S Transit, DBA as City , 

Cab, to fulfill this requirement. 

It is very im portant to our clients and to us that they receive reliable, 

friendly and expeditious service. Many of these clients are ill or injured 

and appreciate t he excellent service they receive from the drivers. This is 

a very positive reflection on our busi ness. 

I highly re co mmend th at G&S Transit, DBA City Cab, be granted a license 

renewal by the City of Glendale. 

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,llllIJjl:pnpItJm] "m] bpjlmmnmIUlmq 

Ujrn'F'lnu 

July 19, 2009 





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The Annenian Youth Association of California is in constant need of reliable, friend ly 

and expeditious tran sportation service to transport the youth, their families and other 

members of the Association to various places from the Association center. For the past 

few years we have been utilizing the services of G&S transit, DBA City Cab, to fulfill the 

above requirement. 

We highly recommend that G&S transit, DBA City Cab, be granted a license renewal by 

the City of Glendale. 

Sincerely, 

A¥4.J# 

A.Y.A.C. Board of Directors 

1811 S.GLENDALE AVE., GLENDALE, CA 91205 Tel.: (818) 552-2922 Fax: (818) 507-7545

JONATHAN E. FIELDING, M.D., M.P.H. 

Diredor and Health Dt1ic:er 

JONATHAN E. FREEDMAN 

Chief Dejluty Oirec1or 

Office of AIDS Programs and Policy 

Mario J. Perez, DIrector 

600 Sooth Commonwealth Avenue, 10'" Floor 

los Angeles, California 90005 

TEL (213) 351-8000. FAX (213) 387-0912 

www,publichealth.laCDunty.gov 

( 

CITY CLERK 

2009 JUL ~~ PH f: 28 

BOARD OF SUPERVISORS 

G(ortaMolin~ 

FntDls!ricl 

M .... Ridley. TI\Om;I5 

S8QDIld District 

Zev V.ro$l~v.k1 

-""'" 

Don Knal>. 

fourth b;.~icI 

Mict..;,tI O. Anlonovicll 

Fifth Oiotri

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EXHIBIT 7 

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G&S Transit Management, INC 

Employee Handbook 

7955 SAN FERNANDO RD. 

SUNVALLY CA, 91352 

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Section One 

The Work Environment

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GENEllAL INTRODUCTION 

This handbook is designed to summarize many of the company's personnel 

policies and to acquaint employees with the rules concerning employment with 

the company. The company's developing and chang ing business will require 

modifications of these policies from time to time. The company retains the right, 

in its sale and absolute discretion, to make decisions involving employment as 

needed and reserves the right to modify, rescind, delete or add to the provisions 

of this handbook, with the exception of the employment~at~w i ll provisions, which 

may be mqdified only as stated below. The company will attempt to provide 

notification of any cl1anges as th ey occur. 

The company cer1ainly hopes that it and every employee will find the 

employment relationship satisfying and rewarding. At the same time, it 

recognizes that relationships' are not always mutually satisfactory. TO PROTECT 

BOTH PARTIES' RIGHTS, IT SHOULD BE REMEMBERED THAT THE 

EMPLOYMENT RELATIONSHIP IS TERMINABLE AT WILL, AT THE OPTION 

OF ANY EMPLOYEE OR THE EMPLOYER. Moreover, no one in the 

organization, other than the President of the Company, has the authority or legal 

ability to modify the at-will nature-af the employment relationship. The President 

may do so on ly if it is done specifically in a written agreement that is signed by 

both the President and the employee. This represents an integrated agreement 

with respect to the at-will nature of the employment relationship . 

. EQUAL EMPLOYMENT OPPORTUNITY 

The company believes that all persons are entitled to equal employment 

opportunity and does not discriminate against qualified employees or applicants 

because of race, color, religion, sex, pregnancy, national origin, ancestry, 

citizenship, age, marital status, physical disability, mental disability, medical 

condition, domestic partner status, or sexual orientation. Equal employment 

opportunity will be extended to all persons in all aspecls of the employer· 

employee relationship, including recru itment, hiring, upgrading , training, 

promotion, transfer, disci pline, layoff, recall and termination . All employment 

decisions will comply with all applicable laws prohibiting discrimination in 

employment, including Title VI and VII of the Civil Rights Act of 1964 , the Age 

Discrimination in Employment Act of 1967, the Americans wilh Disabilities Act of 

1990, the Immigration and Nationality Act, and any applicable state laws. 

Employees may discuss equal employmen t opportunity related question with lhe 

human resources representative or any other member of management. 

Section I, page 2 of8 10/01

AMERICANS WITH DISABILITIES ACT 

Our company is committed to providing equal employment opportunities to 

othelWise qualified individuals with disabilities, which may include providing 

reasonable accommodation where appropriate. In general, it is the employee's 

responsibility to noUfy the human resources department of the need for an 

accommodation. 

Upon doing so, Ihe employee may be asked for input on the type of 

accommod,ation that may be necessary, or the functional limitations caused by 

. the disability. Also, when appropriate, the company may need the employee's 

permission to obtain additional information from the employee's physician or 

other medical professionals. 

LIFE THREATENING ILLNESSES 

Employees may develop serious or life threatening illnesses. OUf company is 

committed to supporting employees' efforts to continue their normal pursuits, 

includ ing working. When necessary and where required by law, the company will 

provide reasonable accommodations to otherwise qualified individuals with 

disabilities, including employees with serious or life threatening illnesses. All 

employees, including employees with serious or life threatening illnesses, rnust 

maintain acceptable performance standards. 

An employee's medical information is confidential. Disclosure of employee 

medical information is restricted to limited situations where a manager or 

supervisor has a job-related reason to know it. Employees WllO disclose 

employee medical information without proper authorization will be subject to 

disciplinary action, up to and including discharge. 

Employees with questions or concerns about li fe thref).lening illnesses are 

encouraged to contact the human resources representative for information and 

referral to appropriate services and resources. 

AIDS IN TIIE WORIG'LACE 

The company will not discri minate against any employee on the grounds that 

s{he has AIDS, has tested positive for HIV or AIDS-related complex, or has been 

suspected or perceived as having AIDS. Such discriminalion is not permitted in 

hiring, firing, promoting, demoting, transferring, job assignment, compensating or 

any other employment-related decision. 

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In the event an AIDS-afflicted employee becomes disabled as a result of hisfller 

disease, s{he will be treated consistent with our benefits policies . 

Section I, page 3 of 8 

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POliCY AGAINST UNLAWFUL HARASSMENT 

It is the policy of the company to provide a work environment Ihat is entirely free 

from all types of unlawfu l harassment, including sexual harassment and 

harassm ent based on race, sex, naUonal origin, disabi lity, sexual orientation, 

religion, age or any olher characterislic protected by state or federal law. This 

policy applies to all employer agents and employees, including supervisors and 

nonsupervisory employees. Furthermore, it prohibits unlawful harassment in 

any form, including verbal, physical and visual harassment. It also prohibits 

retaliation of any kind against individuals who file valid complaints or who assist 

in a company investigation. 

may take many forms including: 

, such as epithets, derogatory jokes or comments, slurs 

or unwanted sexual advances, invitations or comments. 

> VISUAL CONDUCT, such as derogatory or sexually-oriented posters, 

cartoQns, drawings or gestures. 

> PHYSICAL CONDUCT, such as assault, blocking normal movement, or 

interfe~ence with work, which conduct is directed at an employee because of 

her/his sex or other protected characteristic. 

> USE OF COMPUTERS, including the Internet and the e-mail system.to 

transmit, communicate or receive sexually suggestive, pornographic or 

sexually explicit pictures, messages or material. 

> THREATS AND DEMANDS to submit to sexual requests in order to keep a 

job or avoid some other loss, and offers of job benefits in return for sexual 

favors. - 

> RETALIATION for having reported the harassment. 

Sexual harassment includes, but is not limited to, making unwanted sexual 

advances and requ ests for sexual fa vors where either (1) submission to such 

conduct is made an explicit or implicit term or condition of employment; (2) 

submission to or rejection of such conduct by an individual is used as the basis 

for employment decisions affecting such individual; or (3) such conduct has the 

purpose or effect of substantially interfering with an individual's work performance 

or creating an intimidating, hostile or offensive working environment. The 

following is a Dartiallist of types of offensive behavior, which constitute sexual 

harassment. 

):> Unwanted sexual advances. 

):> Offering employment benefits in exchange for sexuat favors. 

):> Making or threatening reprisals after a negative response to sexual advance. 

> Visual conduct: leering, making sexual gestures, displaying of sexually 

suggestive objects or pictures, cartoons, Internet screens, or posters. 

> Verbal conduct: making or using derogatory comments, epithets, slurs, 

sexually explicit jokes, comments about an another's body or dress either 

Section I, page 4 of 8 

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directly to them or to coworkers, clients, or customers. 

):> Verbal sexual a,dvances or propositions . 

> Verbal abu,s8 of a sexual nature sucll as graphic verbal commentary about an 

individual's body; sexually degrading words to describe an individual; 

suggestive or obscene letters, 8-mails, notes or invitations. 

):> Physical conduct: touching, assault, impeding Of blocking movements . 

This policy applies to all phases of the employment relationship, including 

recruitment, testing, hiring, upgrading, promotion, demotion, transfer, layoff, 

termination, ra t~s of pay. benefits and selection for training . An employee may 

have a claim of harassment even if she or he has not lost a job or some other 

economic benefit. 

Complaint Procedures 

Any employee who believes he or she has been harassed by a co-worker, 

supervisor or agent of the company should promptly report the facts of the 

incident or incidents and the names of the individ!-lals involved to --his or her 

supervisor or, in the alternative to the Human Resources Representative. It is 

the responsibility of each employee to immediately report any violations or 

suspected violations of this policy to one or more of the individuals identified 

above. 

Employees who witness unlawful harassment of any kind, including sexual 

harassment, should immediately report such conduct to the Human· Resources 

Representative. Supervisors who receive a complaint of harassment or witness 

unlawful harassment should immediately report such incidents to the Human 

Resources Repre sentative . 

Harassment of employees in connection with their work by non-employees may 

also be a violation of this policy. Any employee who experiences harassment by 

a non-employee, or who observes Ilarassment of an employee by a nonemployee 

should report such harassment to Iheif supervIsor and/or Human 

Resources Representative . Appropriate action will immediately be taken against 

violation of this policy by any nOf1-employee. 

Investigation and Disciplinary Action 

The company's complaint p'rocedures provide for an immediate, thorough and 

objective investigation of any harassment claim, including claims of sexual 

harassment. Appropriate diSCiplinary aelion against one found 10 have engaged 

in prohibited harassment, including sexual harassment, up to and including 

termination will be taken, Appropriate action will also be taken to deter any futUre 

harassment. Appropriate remedies for any victim of harassment will be laken. 

Protection against Retaliation 

Company's policy and California law prohibit retaliation against any employee by 

Section 1, page 5 of 8 10/01

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another employee or by the company for using this complaint procedure, or for 

filing, testifying, assisting or participating in any manner in any investigation, 

proceeding or hearing conducted by a governmental enforcement agency. The 

company will not knowingly permit any retaliation against any employee who 

complains of hara ssment of any kind or who participates in an investigation. 

Any report of retaliation by the one accused of harassment, or by coworkers, 

supervisors or managers, will also be immediately and thQroughly investigated in 

accordance with the procedures described above. If the complaint is 

substantiated, appropriate disciplinary action, up to and including discharge, will 

be taken. 

Liability for Sexual Harassment 

Any employee of the company, whether coworke r, supervisor or manager, found 

to have acted in violation of the foregoing policies shall be subject to appropriate 

disciplinary action, including warnings, reprimands, suspensions, andlor 

discharge. An employee who engages in harassment. including sexual 

harassment, including any coworker, supervisor or manager; and any manager 

who knew about the harassment and took no action to stop it, may be held 

personally liable for monetary damages. The company will not pay damages 

assessed personally against an employee. 

If an employee has any questions concerning this policy, slhe should contact Ihe 

Human Resources Representative. 

CATEGORlF.B OF EMPLOYMENT 

Introductory Period: Employees are on an introductory period during their first 

three months of employment. During this period of time an employee will be able 

to determine if the new position is suitable and tile supervisor will have an 

opportunity to evaluate work performance. The company reserves the right to 

extend the duration of the introductory period when such an extension is 

determi ned appropriate in Ihe company's sole and absolute discretion. At lhe 

end of this period, if work peliormance is satisfactory, the employee's status will 

be changed to Ihat of a regular employee. The employment relationship is 

ter'minable at will at any time during or after the introductory period. 

Regular Employees: An employee who has completed the introductory period, 

and who is-given a regular schedule of hours is a regular employee. The number 

of hours per week an employee is regularly scheduled to work is a factor in the 

employee's eligibility for employer-sponsored benefits as set forth in 

Section J, page 6 of 8 10/01

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controlling ptan documents, and elsewhere in this handbook. It is also an issue 

with regard to an employee's anniversary date. 

. 

"Regularly scheduled hours" means those hours lhe employee is regularly 

scheduled to work and does not include casual assignments or the addition of 

hours to cover other employee's absences or other emergencies . 

On-Call Employees: On-call employees are defined as those employees who . 

are not regularly scheduled. They work only as needed and as called in. On-call 

employees are ineligible for any employer-sponsored benefits. 

Exempt Employees: Exempt employees include all regular employees who are 

classified by the company as exempt from the overtime provisions of the Federal 

Fair Labor Standards Act and any applicable state laws. Such employees 

include employees who qualifias exempt executive, administrative or 

professional employees, Of as outside salespersons . 

Non-Exempt Employees: Non-exempt employees include all regular 

employees who are classified by the company as covered by the overtime 

provisions of the Federal Fair Labor Standards Act or any applicabl e stale laws. 

Employe es in this categolY are en titled to oveliime pay in compliance with state 

and federal legal requirements. 

Since all employees are hired for an unspecified duration, these classifications do 

not gu,?rantee employment for any specific length of tim e, Employment is at tho 

mutual consent of the employee and the company. Accordingly, either tho 

e mployee or the company can terminate the employment relationship at will, at 

a ny time, with or without cause or advance notice. 

ANNIVERSARY DATE 

The first day an employee is regularly scheduled to work and begins to work a 

tolal of 35 or more hours per week will be recorded in company records as the 

employee's anniversary date. Thi s dale is used to .calculate different company 

benefits, If an employee has any questions regarding their anniversary date, 

slhe should see their superyisor. 

Section I, page 7 of 8 10/01

LENGTH OF SERVICE 

The period of continuous employment with the company is defined as an 

employee's length of service. Length of service establishes a status for the 

employee in considerations relating to certain conditions of employment: 

1. Job length of service is to b.B considered in determining preferences for 

certa in matters relating to departmental work fun ctions. 

2. Company length of service is used in determil1ing eligibility for benefits·and 

ce rtain other company matters. 

TBE EMPLOYEE HANDBOOK 

If an employee loses their handbook or if it becomes damaged in any way, s/be 

should notify their supervisor or the Human Resources department, as soon as 

possible, to obtain a replacement copy. 

THE HUMAN RESOURCES REPllESENTATIVE 

The Human Resources Representative is as an information center for both 

employees and management. Human Resources plays an important part in 

formulating and interpreting company policy and offers help with a variely of 

problems and matters that concern employees and management. A Human 

Resources Representative is available to discuss subjects such as 

employment/recruitment, benefits, employee records, safety, and disciplinary 

problems. 

The Human Resources Representative is generally available Monday through 

Friday. Appointments may be arranged for a convenient lime to meet. 

Section I, page 8 of 8 10/01

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Section Two 

Pay 

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TIME KEEPING 

Time cards/sheets are the Company's way of making sure employees receive 

the· correct amount of pay. All employees, exempt and non-exempt, must submit 

a signed time card/sheet for every pay period. An employee's signature verifies 

the time worked. -It is important that employees review all time sheets for errors 

and omissions at the time presqnted to them. Records are to include: 

For nonexempt employees: (1) Time reported to work; (2) Time reported out for 

meal period; (3) Time reported back from meal period; and (4) Time reported off 

work. 

For exempt employees: (1) Days worked; and (2) Days absent. 

Personal Days, leaves, and holidays must be entered on the time sheet fo r time 

that would have been spent working. For non-exempt employees this includes 

any partial days not worked. 

Employees ·are asked to submit time records as indicated by their supervisors. 

For payroll purposes, the workweek starts on Monday and ends on Sunday. 

Falsifying a time sheet may result in disciplinary action, up to and including 

termination. 

PAYDAY 

Employees will be paid biweekly for the period which ended on the previous 

Sunday. Paychecks are ava ilable after the employee completes th eir shift, 

beginning on Sunday after the end of the employee's work shift. When payday 

is a holiday, employees normally will be paid on the last working day before the 

holiday. If someone other than the .employee wishes to pick up the paycheck, 

the company must have a written authorization from the employee allowing ' th~ 

other individual to pick up the paycheck. 

Please review paychecks for errors. If a mistake is found, report it to the 

superVisor immediately, who will assist in taking the steps necessary to correct 

the error, 

OVERTIME 

. Non~exempt employees who are required or permiUed to work overtime will 

receive overtime pay in accordance with state and federal law. 

Overtime hours must be approved by the supervisor in advance of being worked. 

All overtime will be paid, but in the absence of a compelling reason and/or prior 

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~ection 2, page 2 of 4 10101

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approval an employee may be subject to disciplinary action for non-approved 

overtime. . 

In calculation of the need for overtime pay, hours worked means time actually 

spent on the job. It does not include hours away from work due to vacation, 

sickness, or holiday even where these days are compensated. ,. Unpaid medical 

. 

leave, personal leave or any other time away from work is also not considered 

hours worked. 

Exempt employees are not covered by the overtime provisions and do not 

receive overtime pay. 

COMl'ENSATORY TIME OFF 

Nonexempt employees are entitled to overtime pay whenever they perform 

overtime work. The company does not permit employees to t~ke time off in lieu 

of receiving overtime pay. Accordingly, employees should not request the 

opportunity to make-up time for time missed, particularly if the make-up time will 

result in overtime work. Any lime off that is scheduled or approved by an 

employee's supervisor will be without pay, although the time will be charged 

against the employee's Personal Days if it falls within those guidelines. 

RXEMl'T EMPLOYEES 

Employees who are salaried and exempt will not experience a reduction in their 

salaries or leave time accruals for partial days that they take off from work for 

personal reasons, unless such deduction is permitted by law. However, the 

company expects that all employees 'will demonstrate the level of commitment 

and conscienliousness that is appropriate to the ir status. The company will 

consider any failure to demonstrate these qualities when evaluating an 

employee's performance and when considering such matters as pay Increases, 

bonuses, and opportunities for advancement. 

PAYROLL DEDUCTIONS 

State and federal laws require us to make the proper deductions on an 

employee's behalf. Amounts withheld vary according to how much is earned, 

marital status, and the number of exemptions. 


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Required deductions include: Social Security (FICA); Federal Income Tax; State 

Income Tax; State Disability Insurance (SOl); and State and Federal Tax Liens . 

. GARNISHMENT/CHILD SUPPORT 

When an employee's wages are garnished by a cou rt order, our company is 

legally bound to wilhhold the amount indi caled in the garnishment order from lhe 

employee's paycheck. Our company will, however, honor Federal and state 

guidelines that protect a certain amount of an employee's income from being 

subject to garnishment. 

ADVANCES 

The company does not provide any payroll advances or extend cred it to 

employees. 

Section 2, pag,e 4 of 4 10/01

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Section Three 

Time Away from Work 

and Other Benefits

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TBEBENEFITS SECTION 

This section of the manual is designed 10 acquaint employees with some of Ihe 

significanl features of the employer's benefit programs, including programs for 

time away from work. However, it is important to remember that more detailed 

information is set forth in the official plan documents and insurance policies that 

govern the individual benefit pl;;ms. Accordingly, jf there is any real or apparent 

conflict between the brief summaries contained in this manual and the terms, 

conditions or limitations of the official plan documents, the provisions of the 

official plan documents will control. Employees who wish to inspect those 

documents can make an appOintment with the Human Resources Representative 

for that purpose. 

In addition, while it is the employer's present intention to continue these benefits, 

the employer reserves the right, whether in an individual case or more generally, 

to modify, curtail, reduce or eliminate any benefit, in whole or in part, either with 

or without notice. 

MEDICAL INSURANCE 

Eligible employees may participate in the company's medical insurance plan. 

Employees, whose regularly scheduled hours total 35 or more per week, are 

eligible for insurance on the first day of the month following completion of the 

three month introductbry Reriod. On-call and training employees are not eligible 

to participate in this plan. The company pays a percentage of the contracts 

according to a scale. Complete information regarding the scale of copayment, as 

well as a booklet containing the details of and eligibility requirements for the 

medical insurance plan may be obtained from the Human Resources 

Representative . 

Upon termination, the employee may be entitled to continuation or conversion of 

the group medical insurance plan in accordance with the terms of the policy 

. and/or applicable state and federal law. For more information contact the Human 

Resources Representative. 

An employee cannot make changes to the medical insurance coverage until the 

nexf enrollment date, unless family status changes. Such changes include 

marriage or divorce, creation or dissolution of a domestic partnership, death of a 

spouse/domestic partner or child, birth or adoption of a child, or termination of 

employment of an employee's spouse/domestic parlner. Abilily 10 make changes 

is governed by slate and federal law, and by Ihe applicable policy documents. 

Section 3, page 2 of20 7/03

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For questions regarding desired chang es to the insurance policies contact the 

Human Resources Representative. 

STATE DISABILITY INSURANCE 

To protect employees who mis$ work due to a non-work-related accident or 

illness, the law requires that a sma ll percentage of each employee's wages, up to 

the prevailing maximum, be deducted each pay period for disability insurance. 

The benefits are calculated as a percentage of salary, up to a weekly maximum 

as specified by law. 

The employee Is responsible for fi ling his or her claim and other forms promptly 

and accurately with the Employment Developn1enl Department. A claim form 

may be obtained from any office of the Employment Development Department by 

telephone, letter, or in person. 

SOCIAL SECURITY 

Employees are covered under the provisions of th e federal social security law 

(FICA). Social security benefits are often a significant step to provide an 

employee and his/her family a retirement income. The amount of the deduction 

from wages for social security taxes is matched by the compariy. The total 

contribution by the employee and the company is credited toward the employee's 

social security benefits, which may be available at the time the employee is 

eligible to retire, or in cases of disability and/or survivor benefits as defined by 

law. 

WORKERS' COMPENSATION 

On-the-jop inJuries are covered by tile company's workers' compensation 

Insurance policy. This insurance is provided at no cost to the employee. If an 

employee is- injured on the job, no matter how slightly. s/he must report the 

incident immediately to the supervisor. An injured employee will be taken to a 

nearby urgent care center or hospital if the injury cannot be treated adequately 

on the premises. Consistent with applicable state law, failure to report an injury 

wrthin a reasonable period of time could jeopardize the claim. 

The company asks for employee assistance in alerting management to any 

condition that could lead to or contribute to ah employee accident. 

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Section 3, pagc3 0[20 7/03

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Additionally, the company will attempt to provide a reasonable accommodation, 

which is medically necessary, feasible and does not impose an undue hardship 

on the company as prescribed by applicable federal, state or local law. 

The company will abide by all requirements set forth by the Workers' 

Compensation Act and any other applicable law. No adverse action will be taken 

against an employee in retaliation for filing a workers' compensation claim. 

HOLIDAYS 

Regular employees who are regularly scheduled to work 35 or more hours per 

week are eligible for paid holidays upon completion of the introductory period and 

becoming a regular employee. On--call and training employees are not eligible for 

paid holidays. 

This company observes the following holidays during the year. They are: 

New Year's Day Thanksgiving (J~#" 

Fourth of July 

Christmas Mel' ...... /V\. d 

Labor Day 1" 10/' 

If one of the above holidays falls on a day on wh ich an employee's contract 

system is normally dosed and the client is observing that holiday by closing on 

another day, that day designated by the client will be the holiday. If the client's 

system will not be closed in observance of the holiday, the untaken holiday will 

be credited to the employee's Personal Day accrual. Even if Ole service on 

which the employee works observes more than five holidays by closing additional 

days, the company will only pay for lhe five holidays identified above. Employees 

may take accrued Per.~onal Time Off for the work hours missed due to the 

additional service closings. 

Eligible employees are paid for the holiday only if the holiday falls on his or her 

regularly scheduled workday. A day of holiday pay is equal to the hours the 

employee is regularly scheduled to work per service day. Non-exempt employees 

must work their complete scheduled workday before and after the holiday in 

order to be paid for the holiday, unless the employee was granted and approved 

use of Personal Days for the day before and/or after the holiday, and such 

approval was granted in accordance with Ihe Personal Day policy. 

PERSDNALDAYS 

The company has established a plan for paid Personal Days for the benefit of its 

eligible full-time employees. Part-time employees (those who are not regularly 

( 

Section 3, page 4 of20 7{O3

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scheduled to work 35 or more hours in a week); employees who have not 

completed at least three months of continuous employment; part-time 

employees; and on-call employees are entirely ineligible to participate in the 

Personal Day plan or to earn any Personal Day pay. 

(A) Amount of Benefits 

The amount of an employee's Personal Day accrual will depend on the 

employee's regularly scheduled work hours and on whether the employee is an 

hourly or exempt employee. Overtime hours are not considered regularly 

scheduled hours for any classification of employee. Neitl1er exempt nor hourly 

employees earn benefits during any period of a leave of absence, whether the 

leave is paid or unpaid. The amount of benefits will be determined on the benefit 

schedules described below. 

Hourly Employees 

Hourly employees do not begin to earn or accrue any Personal Day time until 

they complete three continuous months of service. Upon completion of lhe three 

continuous months of service, full-time employees win earn benefits based on the 

following table and these amounts will be accrued every two weeks (each pay 

period) : 

Personal Day 

Reg ularly Scheduled hours per week Hourly accru al 

Per pay period 

35 - 35.99 1.34 

36 - 36.99 1.36 

37 - :i7.99 1.4 

38 -38.99 1.44 

39 - 39.99 1.51 

40 or more 1.54 

Exempt Employees 

Exempt employees do not begin to earn or accrue any personal days until they 

complete three continuous months of service. Upon completion of three 

continuous months of service, exempt employees will earn benefits based on th e 

following table and these amounts will be accrued every two weeks (each pay 

period): 

Personal Day 

Length of Service 

hourl y accrual 

. per pay period 

Less than 3 years service 1.54 

More than 3 years selVice . 3.08 

Section 3, page 5 of2O 7/03

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(B) Cap on Benefits: Employees are encouraged to use all earned Personal 

Days each year. The maximum benefits an hourly employee may have at any 

time shall equal two years' accumulated Personal Days, at lhe employee's 

current annual Personal Days accrual rate. 

The maximum benefits an exempt employee may have at any time shall equal for 

exempt employees with less than 3 years service 80.08 hours; and for exempt 

employees witl1 more than 3 years service 160 hours. 

If an employee's earned but unused Personal Day accrual reaches the 

maximum, the employee will not accrue any additional benefits. If the employee 

later uses enough of their Personal Days to fall below lhe maximum, slhe will 

resume earning Personal Days from that date forward. In such a ease,-no 

benefits will be earned for the period in which {h'e employee's benefits were at 

the maximum. 

, 

(e) Using Personal Days: Requests for Personal Days should be submitted in 

writing at least two weeks in advance to the supervisor. When possible, 

Personal Days are granted, taking into account operating requirements. Personal 

Days must be taken in increments of no less than a day, except in cases of 

illness or injury as described below, or by specific approval of your supervisor. A 

day is equal to the hours the employee is regularly scheduled to work, and in no 

case are overtime hours considered hours for which an employee is regularly 

scheduled. Length of employment may determine priority in scheduling Personal 

Days. The company may schedule an employee's Personal Days if the employee 

fails to schedule Personal Days with the supervisor or if the company deems 

such action appropriate. Employees may not receiVe pay in lieu of taking 

Personal Days, except on termination of employment. 

(0) Use of Personal Days for IIInessllnjury/Emergency: Personal Days are 

available for employees to use when the employee is ill or injured or has an 

emergency. Employees who are l!nable to report to work due to personal illness, 

injury· or emergency must contact their supervisor as soon as possible and no 

later than one hour prior to the employee's normal starting time. Failure to follow 

these procedure~ will result in treatment of the day as an unexcused absence 

and can result in disciplinary action as well. 

An hourly employee who becomes ill, injured or has an emergency during the 

work day such that slile must leave work, must use any accrued Personal Day 

hours for the hours of scheduled work missed. The employee shall not be 

permitted to return to work until the following workday, unless the employee has 

the permission of the supervisor. Employees who are absent for longer than 

Settiou 3, page 6 of 20 7/03

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three days, due to personal illness or injury, will be ineligible to return to work 

until they provide a satisfactory doctor's statement. 

(E) Advances: The company will not pay Personal Days prior to use. Pay for 

Personal Days will not be issued on a separate check but will be included with 

wages for the pay period in which the Personal Day time is used. 

(F) Payment on Separation: Accrued Personal Day pay that has not been used 

will be paid at the time of resignation or termination. Pay for unused Personal 

Days is paid at the employee's final rate of straight pay. BeCause employees do 

not begin to earn Personal Day benefits until they complete 3 months of 

continuous employment, employees who quit or are fired prior to the completion 

of the third mon th will ridt beg in to participate in the Personal Day plan or earn 

any Personal Day benefits with the company. Accordingly, such employees will 

not have earned and wi ll not be entitled to receive any payment for Personal Day 

benefits upon termination of employment. . '. 

JURY DUf Y 

An employee should notify their supervisor immediately if they receive a notice 

to report for jury duty. If you are surnmoned for jury duty service, you will be 

paid the difference between jury duty pay and wages for Ihe hours you were 

sdleduled to work on the day of jury duty once you furnish the payroll 

department a statement showing proof of your completion of service at the court. 

Amounts paid for hours you would have worked are not hours worked for 

calculation of overtime pay. The maximum period for which this calculation of 

wages will be pa id is 5 days du ring any 1 2~m o n t h pcriod. 

VOTING LEAVE 

Emp!oyees who are voters may claim necessary time off to vote at statewide 

elections under the following provisions of the state Elections Code: 

If a voter docs not have sufficient lime outside ofworklllg hours to vote at 

a statewide election, the voter may, without loss of pay, lake off enough 

working time that, when added to the voting time available outside of 

working hours, will enable the votcr to vote. 

No more than two hours of the time taken off for voting shall be without 

loss of pay. "TIle time off for voting shall be onJy at the beginning or end of 

the regular working shift, whichever allows the most free time for voting 

and the least time off from the regular working shift, unless otilerwise 

mutually agreed. 


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If the employee on the third working day prior to the day of electioD, 

knows Of has reason to believe that time off will be necessary to be able to 

vote on election day. the employee shall give the employer at least two 

working daysl notice that time off for voting is desired, in accordance with 

thjs section. 

MILITARY LEAVE 

Military leaves of absence are granted in accordance with state and federal law, 

and without pay. However, exempt employees who work any part of a work week 

while on temporary military leave. will receive the full week pay, minus any pay 

for· the military service. In order to be eligible, employees must submit written 

verification from the appropriate military authority as early as possible before a 

departure. 

Accrued Personal Days must be used for this leave. An employee must notify 

their supervisor of intent to return to employment within 90 days after release 

from active duty or within such extended period, if any, as their rights are 

protected by law. 

VOLUNTEER FIREFIGHTER LEAVE 

Employees who are volunteer firefighters are given the necessary unpaid time off 

to respond to an emergency situation. Employees must provide a written 

statement from their fire chief stating that the absence was due to fire 

emergency. 

WITNESS LEAVE 

Employees who are required by law to appear in court or at another legal 

proceeding will be provided time off for that purpose. Deductions will not be 

made from the salary of an exempt employee for absences caused by 

aUendance as a witness. Nonexempt employees will not be compensated for 

time off-to serve as a witness. 

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BEREAVEMENT 

Employees who are regularly scheduled to work 35 or more hours per week and 

have completed the three month introduclory period are eligible for Iwo days off 

with pay. for the death of an immediate family member. A day is equal to the 

hours the employee is regularly scheduled to work per service day, and overtime 

hours are not considered regulqrly scheduled hours for any classification of 

employee. Pay will not be given for days on which the employee was not 

scheduled to work. For purposes of this policy, an employee's immediate family 

is defined to include the current spouse or domestic partner, father, mother, 

sister, brother, child, grandparents, and grandchildren. If an employee requires 

more than the days allowed, the employee may request a personal leave of 

absence for additional time off. If the employee has accrued Personal Days 

these days must be used before reverting to unpaid time off. 

Requests for bereavement leave should be made to an employee's immediate 

supelVisor as soon as possible. The company reserves the right ~o request 

satisfactory evidence to support a claim for bereavement leave. 

On-call and training employees are ineligible for paid bereavement leave. 

SCIIOOL VISITATION 

If required to appear for a school conference, an employee who is the parent or 

guardian of a child who is suspended may take time off without pay if they 

provide reasonable advance notice to their supervisor of the heed for time off. 

SCHOOL ACTIVITlES PARTICIPATION 

Under certain circumstances, eligible employees may be entitled to take lime off 

to participate in activities of their chi ld's school. In order to be eligible for time off 

under this policy, an employee must be the parent, guardian, or grandparent of a 

child who is in kindergarten or a grade between one and 12, inclusive, or a ch ild 

who is enrolled in licensed day care. The employee must provide reasonable 

notice of the planned absence to the supervisor before taking time off. The 

employe~ may not take more than 40 Ilours off for this purpose in any single 

school year or more than 8 hours off in any ca lendar month of the school year. 

If both parents of a child are employed by the employer at the same work site, 

only one parent may take time off at a time under this policy. The parent who 

first gives appropriate notice of the need for time off under this policy will have 

preference. In some cases the supervisor or Human Resources representative 


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may agree to provide both parents the opportunity to take time off at the same 

time, 

Any employee who takes time off under this policy must utilize any existing 

Personal Days fo r the absence, If the employee does not have any Personal 

Days available, or does not have enough Personal Days to cover the time taken 

off, the time off wi ll be taken without pay if the employee is nonexempt, or if the 

employee is exempt and takes a full day off it is wilhout pay, The salary of an 

exempt employee will not be affected if the employee misses a portion of a day 

of work under this po licy, 

An employee who takes time off under this policy must provide documentatioh 

from the child's school to sllbstanliate the lact Ihat Ihe employee participated in a 

school activity. The documentation must verify that the employee participated in 

the activity on a specific date and at a particular time. 

LITERACY EDUCATION 

',-, 

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The company wishes to assist employees who require time off to attend an

( ( 

The employee must use any accrued Personal Days while on leave. However, 

additional benefits will not be earned du ri ng the leave of absence. The leave will 

'be subject to the same provisions and rules as apply to medical leaves, except 

that employees subject to drug and alcohol testing by provision of state andlor 

federal law shall only return to work in compliance with the provisions of the 

Company's Drug and Alcohol Policy. 

FAMILY & MEDICAL LEA YES 

Eligibility for Leaves 

Any employee who Ilas completed at least 12 months of service and has worke d 

at least 1,250 hours of service during the 12-month period preceding the date the 

leave would begin may request an unpaid fam ily and med ical leave of absence. 

An emp l qye~ . must also work within a 75-mile radius of 50 or more employees of 

the organization in order to be eligible for a leave under this policy. Subject to 

the conditions of this policy, eligible employees may request up to 12 weeks 

family and medica! leave during a 12-month period. The 12-month period used 

under this policy to measure the 12-week lirnitation will be the rolling 12-month 

period measured backward from the date an employee uses any leave. 

Permi ssible Purposes of Fa mily a nd Medica l Leaves 

An eligible employee may request a family and medical leave for any of the 

following reasons: (1) the birth of the employee's child; (2) the placement of a 

child with the employee in connection with an adoption or foster care; (3) to care 

for a child, paren·t, or spouse/domestic partner who has a serious health 

condition; or (4) due to a serious health condition that prevents the employee 

from performing one or more of the essential functions of his or her position . To 

the maximum extent permitted by law, any leave of absence that is granted to an 

employee under this policy or any other policy for a purpose specified above 

shall be credited against the 12-week limit contained in this policy. 

Benefits During Leave 

An employee who is granted a family and rnedicalleave of absence must utilize 

any accrued Personal Days during tile pe l·iod of the [eave: Any Ilortion of a leave 

that occurs after all paid time off benefits have been exhausted shall be without 

pay. For purposes of this policy's 12-week limitation, any paid and unpaid 

portions of the leave of absence shall be added together whether or not they are 

taken consecutively. 

Health insuran.ce benefits ordinarily provided by Ihe employer, and for which the 

employee is otherwise eligible, will be continued during the· period of the leave if 

the employee elects to continue paying his or her share of the premiums for such 

coverage. If the employee wishes coverage to continue, the employer wi ll 

continue to pay its share of the premiums for the period of the leave, up to a 


( 

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maximum of 12 weeks, The cosl of dependent coverage normally borne by the 

employee will remai n the sale responsibilily of the employee. The employee 

must pay his or her share of the premiums for employee and dependent 

coverage by making timely payments to lhe employer, in care of the Personnel 

Office, at the same time such payments would be made if they were paid via 

payroll deductions. 

Notification Rules 

An employee must provide proper notification as a condition of eligibility for a 

leave. The employee must notify the Personnel Office in writing of the need for 

such a leave, the date it will commence, and the anticipated duration of the 

leave. If the employee knows of the event that necessitates the leave more than 

30 calendar days in adVance of the date the leave is needed, the employee must 

provide such notice in writing a minimum of 30 days before the leave will begin. If 

the employee learns of the event less than 30 days before the date the leave 

must begin, the employee must provide as much advance notice as practicable, 

preferably as soon as the employee learns of the need for the leave. A fai ture to 

comply with these notice rules may result in a denial or postponement of the 

requested leave until the employee complies with lhese rules. However, if the 

need for a family and medical leave results from an emergency or is otherwise 

unforeseeable, the leave will not be dehied simply because an employee fails to 

provide advance notice. 

Certifi cation by a Hea lth Care Provider 

If an employee requests a leave due to a serious health condition of the 

employee or a family member, the employee must support the request with a 

certification issued by the health care provider of the individual with the serious 

health condition. The certification should include the following information: (1) 

the date, if known, on which the serious health condition commenced; (2) the 

probable duration of lhe condition; (3) an estimate of the ·amount of time that the 

health care provider believes that the employee needs to care for the individual 

requiring the care; and (4) a statement that the serious health condiflon warrants 

the participation of a family member to provide care during a period of the 

treatment or supervision of the individual requiring care . Ifan~ employee requests 

intermittent leave for planned medical treatment, the certification should specify 

the dates on which such treatment is expected to be given and the duration of 

such treatment. If the time estimated by the he.alth care provider under (3) above 

expires, the employee must submit a recertification if lhe employee desires 

additional leave. In addition, extensions will not be granted that cause the tolal 

period of the leave to exceed the 12-week limitation identified above. 

Section 3, page 120[20 7/03

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Employee Status 

Employees will retain their employee status during the period of a family and 

medical leave. Moreover, their absence shall not be cons idered a break in 

service for purposes of determining their longevity or seniority. Once an 

. employee returns from a leave, the employee will be credited with all seniority 

and service accrued before the leave of absence commenced, However, the 

employee will not accrue seniority during th"e unpaid portion of the leave. 

Reemployment Privileges 

Except where the law authorizes a ~ifferent result, an employee who complies 

with the provision"s of this policy will be guaranteed reemployment upon 

expiration" of an approved leave, provided that the total period of the leave does 

not exceed 12 weeks. Th e employee will be reemployed in th e same or an 

equivalent position as that which he or she occupied w hen the leave 

commenced. An employee who takes a leave because of his or her own 

serious health condition must provide a medical certification verifying that he or 

she is able to return 10 work in the same manner as employees who return from 

other types of medical leave. If an employee fails to relurn for work immediately 

after the period of the approved leave expires, the employee will be considered 

to have voluntarily separated from the employer's employ. 

In accordance with law, the employer reserves the right to require a second 

rnedical opinion after being presented with a certification to support th~ need for 

leave or to return after a leave taken for medical purposes. The second medical 

opinion would be at employer's expense by a doctor of Ihe employer's choice. 

Employees subject to the company Policy on Substance Abuse & Testing will 

also be subject to a Return to Duty drug lest when returning from leave . 

. PERSONAL LEA Vll OF ABSENCE 

Under special circumstances, employees who are regularly scheduled to work a 

total of 35 or more hours per week may be granted a personal leave of absence. 

Any accrued Personal Days must be used for this leave, when lhe Personal Day 

accrual is depleted, the remainder of the leave will be without pay. Requests for 

such leave must be submiHed in writing and approved in writing by the supervisor 

'and a member of management before the leave begins. Requests for extensions 

of leave must be submitted in writing and approved in writing before the extended 

period of a leave begins. The granting of this type of leave is normally for 

compelling reasons only and may take into account the business needs of the 

company as well as the employee's length of service. No leave shall be granted 

for the purpose of obtaining or performing work for another employer, or for 

starting a competing business . Granting of personal leave under this policy is at 

the sole discretion of the company. 


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Leaves may not exceed 1 month, inclusive of the use of accrued Personal Days 

which must.be used. Duri~g U19 period of personal leave no benefits will accrue, 

Health benefits ordinarily provided by the company, and for which the em ployee 

is otherwise eligible, will be continued during the period of leave only if the 

employee elects to pay the full costs of such coverage. The cos t of dependent 

coverage normally borne by the employer will also remain the sale responsibility 

of the employee. TIle employee should make arrangements with the accounting 

department to pay for the costs of such coverage before the leave beg ins. 

The company will make reasonable efforts to return the employee to the 

same or similar job held prior to th e leave of absence, subject to staffing 

and business requirements. 

MEDICAL LEA YES OF ABSENCE 

Any employee who is temporarily disabled and unable to work due to a medical 

condition, will upon request, be granted a leave of absence without pay for the 

period of his or her disability, provided such a period shall not exceed four 

months. The term medical condition as used in this policy encompasses aU 

temporary medical disabilities, including, but not limited to, pregnancy, childbirttl, 

and related medical cond itions.An employee who is granted a medical leave of 

absence must utilize 1;1ny accrued Personal Days during the period of his or her 

leaye. Any portion of a leave that occurs after all paid time off benefits have 

been exhausted shall be without pay. The total period of all absences related to 

the same medical condilion shall be considered part of the same leave and may 

not exceed fou r months. For purposes of this four-month limitation, any paid and 

unpaid portions of the leave shall be added together. In addition, any leave of 

absence that is grantep to an employee under the company's family and medica! 

leave policy due to lhe employee's medical conditi on shall be cred ited against tile 

four-month limita tion contained in this policy if and to the extent permitted by law. 

Health insurance benefits ordinarily provided by the company, and for which the 

employee is otherwise eligible, will be continue d during the period of the leave 

only if the employee elects to pay the full costs of such coverage, unless the 

leave falls under the provisions of Family and Medical Leaves. The cost of 

dependent coverage will remain the sole responsibility of the employee. The 

employee must pay the premiums for employee and dependent coverage by 

making timely payments to the employer, in care of the P.ersonnel Office, at the 

same time such payments would be made if they were paid via ' payroll 

deductions. 

An employee who requires a leave of absence for medical reasons must notify 

Section 3, page 14 of20 1103

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the company in writing of the need for such a leave. The employee musl provide 

at least 30 days advance notice before Ihe dale the leave will begin if Ihe need 

for the leave is foreseeable. If the employee learns of the need for a leave less 

than 30 days before Ihe dale Ihe leave must begin, Ihe employee must provide 

as much advance notice as practicable. Such notice must specify that a need for 

a medical leave exists, the date such leave will begin, and the expected duration 

of the disability. The notice mu!?t be accompanied by a medical certification of a 

health care provider that verifies the existence of the medical condition, the 

anticipated duration of the disability, and the dates the leave is expected to begin 

and end. An employee who requests such a leave may be required to provide 

additional medical certifications from time to .time thereafter in order to provide 

updated information regarding the employee's condition. An employee who is on 

leave of absence for a period in excess of two months must notify the company 

by the end of each month thereafter both of the status of the disability and of his 

or her continued intent to return to work with the company once he or she 

recovers from the'disability. Before returning to wQrk from a medical leave of 

absence, an employee must provide a written verification from the employee's 

health care provider that indicates that he or she' is fit to return to work. In 

accordance with law, the employer reserves the right to request a Return to Duty 

medical exam by a.doctor of th e employer's choosing at employer's expense. 

Employees subject to the company Policy on Substance Abuse and Testing will 

also be subject to a Return to Duty drug exam. When determining whether an 

employee who is disabled within the meaning of the federal disability law is able 

to return to work, the health care provider should make an individualized 

assessment of whether the employee can, with or without reasonable 

accommodation, perform the essential functions of the position. 

Subject to the exceptions provided by law, employees will be guaranteed 

reinstatement from leaves necessitated by a pregnancy~related disability. 

Although the company is unable to guarantee reinstatement in other cases 

unless reqU ired by law, an emproyee who returns to work at the end of his 

or her leave of absen ce will be returned to his or her former position, if 

available, or w ill be offered the first available open ing in a comparable 

position for which he or she is qualified. Such an employee will be credited 

with all service prior to tile commencement of his or her disability but not for the 

period of his or her disability. 

Requests for extensions of a leave of absence will be considered if they are 

received by the company in writing before the expiration of the approved leave, 

are supported by proof of continued disability in the form of a certification by a 

health care provider, and request extensions that do not cause the total period of 

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absence to exceed four months. An employee who fails to repott for work 

immediately following the expiration of an approved leave will be deemed to have 

voluntarily resigned. 

OFFSET PROVISION 

The employer intends to administer its leave of absence policies in accordance 

with tJ18 requirements of all applicable state and federal laws. Instances may 

exist where two or more leave of ,absence policies provide overlapping 

protections for an eligible employee. However, it is the general intention of the 

employer's policies to limit employees to the time available under the single most 

favorable leave of absence policy and to prevent employees from exceeding the 

limitations of that policy, Accordingly, any leave of absence that is taken by an 

employee under any policy that CQuid have been taken under any other policy of 

the employer (if the employee had requested the opportunity to do so) shall be 

credited against the maximum limit an leaves es tablished in each of the policies 

that provided the employee a basis to request a leave. Exceptions" to lhis offset 

provision will be made only where required by law. 

CONFIDENTIALITY 

Information gathered in the course of the administration of benefits witt be 

respected as confidential and wHi be disclosed only as necessary in the course of 

the administration of benefits . 

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Section 3, page 16 of20 

7f03

Section Four 

On th e Job

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CONFIDENTlALTIY OF CUSTOMER MATTERS 

Our professional ethics require that each employee maintain the highest degree 

of confidentiality when handling customer matters. In order to maintain this 

professional confidence, no employee shall disclose customer inforrna!ion to 

outsiders, including other customers or third parties and members of one's 

family. 

Questions concerning customer confid entiality may be addressed to the 

supervisor. 

ATTENDANCE & PUNCTUALITY 

,',,' ',> 

Regular attendance ;3.(1d punctuality are expected of all employees. If an 

emp loyee is unable to report to work or wi ll be late, the employee must noury the 

supervisor or department head at leas! 60 minutes before the employee's 

scheduled arrival time. If an employee is unable to reach either of these 

individuals please leave word with the dispatch center. Such notice must be 

given as far in advance as possible of the time assigned for reporting to work in 

order that a replacement can be called. When reporting an absence, the 

expecte€! date of retum to work must be given. If unknown, a call will be required 

each day. If an employee is out of town and for some reason cannot report to 

work, the employer will accept a telegram for the purpose of reporting an 

absence. - 

Disciplinary action up to and possibly including immediate tel'mination may be 

imposed against an employee who is absent for one or more days without proper 

notice or justification found satisfactory by the employer. An employee who is 

absent for two or more consecutive days without reporting or calling will be 

considered to have abandoned his/her job and will be considered to have 

voluntarily resigned unless a reasonable excuse is offered and accepted by Ihe 

employer. 

EXCIIANGING SHIFTS 

An employee is not permitted to exchange shifts with another employee without 

the prior authorization of both employees' supervisors. No authorization for 

exchanging shifts will be granted unless the exchange can be accomplished 

without interference with tlle company's. operations and without eitller employee 

working overtime. 

Section 4, page 20f9 10/01

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GRATUITIES 

In order to maintain a high standard of integrity, employees are not permitted to 

accept gratuities from customers, visitors or vendors. 

MEAL PERIODS 

Each supervisor sha ll schedule an uncompensated meal period for each nonexempt 

employee. The employee shall be advised of the scheduled meal pe riod. 

Employees must note on their time sheet the tim e they left for their meal periods 

and the time they return. Employees should be punctual. 

BREAKS 

Breaks will be coordinated th roug h an employee's supervisor; or, in th e case of 

drivers, by dispatch. 

CONTACT WITH THE COMPANY 

It is important to our clients that we are at our appointed job siles at the correct 

times. Our clients and their riders rely on us. Thus it is essentiallhat Ihe 

company be informed when ,an employee will not be in the scheduled place at 

the scheduled time during the workday. Should an employee find th at s/he 

cannot be at a scheduled place at the scheduled time it is the employee's 

obligation to report this to the supelvisor. 

ACCESS TO PERSONNEL FILES 

Upon request, employees may inspect their own personnel files at a mutually 

-agreeable time on company premises in the-presence of a company official. An 

employee will be permitted to see allY record s regarding their qualifications for 

employment, promotion or wage increases, or discipline. Exceptions include 

records regarding criminal investigation and any letters of reference maintained 

by the company. An employee will be allowed to have a copy of any document 

relating to employment that the employee fl as signed. 

For more information, contact the Human Resources Representative. 

Section 4, page 30f9 10/01

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EMPLOYMENT OF RELATIVES 

Relatives of present employees may be hired by the company only if individuals 

concerned do not work in a direct supervisory relationship. "Relatives" are 

defined to include spouses, domestic partners, children, sisters, brothers, 

parents, in-laws, and step relationships. 

COMPUTER SOFTWARE LICENSING 

The company purchases or licenses lhe use of various computer software 

programs. Neither the company nor any of the companys employees have the 

right to duplicate this computer software or its related documentation. 

Unauthorized duplication of computer software is a Federal criminal offense. 

The company does not condone lhe illegal duplication of software. Software 

must be used in accordance with the license agreement. This policy applies not 

only to individual desktop computers and laptops but to local area networks as 

well. 

Employees learning of any misuse of software or related documentation within 

. the company shall notify a member of management. Employees who reproduce, 

acquire or use unauthorized copies of computer software will be subject to 

discipline, up to and including termination. 

CUSTOMER AND PUllLIC RELATIONS 

Our company's reputation is built on excellent service and quality work. To 

maintain this reputation requires the active participation of every employee. 

The opinions and attitudes that customers have toward our company may be 

determined for a long period of time by the actions of one employee. Il is 

sometimes easy to lake a customer for granted, but when we do, we run lhe risk 

of losing not only that customer, ·but his or her associates, friends or family who 

may also be customers or prospective customers. 

Each employee must be sensitive to the importance of providing courteous 

treatment in all working relationships. 

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Section. 4, page 40f9 

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SOLICITATION AND DISTRlBUTION 

In order to avoid unnecessary annoyances and interruptions from work, 

solicitation by an employee of another employee is prohibited while either person 

is on working time. E;mployee dislributi6n of lilerature, including handbills, in 

work areas must be approved by management. Trespassing, soliciting or 

distribution of literature: by non-employees on the premises is prohibit~d at all 

times . 

CHANGES IN PERSONAL DATA 

The company needs to maintain up-ta-date information about employees so it 

can aid the employee and/or family in matters of personal emergency and 

contact employees in regard to work assignments. 

Changes in name, address, telephone number must be given to Human 

Representative as soon as possible. Changes in marital status, number of 

dependents or changes in next of kin and/or beneficiaries should be given to the 

Human Resources Representative promptly or certain rights may be forfeited. 

PROTECTING COMPANY INFORMATION 

Protecting our company's information is the responsibility of every employee and 

we all share a common interest in making sure it is not improperly or accidentally 

disclosed. Do not discuss the company's confidential business with anyone who 

does not work for the company, this includes passengers on your vehicle and 

vendors. 

CARE AND USE OF EQUIPMENT 

Employees are expected to use proper care when using the company's property 

and equipment. No property may be removed from the premises without the 

proper authorization of management. Property is to be used for purposes of 

conducting company business and this includes use of computers and internet 

access. If a.n employee loses, breaks or damages any property, the employee 

must report it to their supervisor at once. 

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Section 4, page 50f9 10101

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COMPANY VEmCLES 

Operators of company vehicles are responsible for the safe operation and 

cleanliness of the vehicle. 

Accidents involving a company vehicle must be reported to the supervisor 

immediately. Employees are responsible for any moving and parking violations 

and fines, which an; within the control of the employee, which result when 

operating a company vehicle. 

Company vehicles may only be used for job-related travel if such travel is 

approved in advance by the supervisor, 

The use of seat belts in company vehicles is mandatory for operators, and is 

mandatory for passengers when the company vehicle is equipped with 

passenger seat belts. 

PERSONAL TELEPHONE CALLS & MAlL 

. '. 

It is important to keep the telephone lines free for customer calls. Alll1augh the 

occasional use of tile company's telephones for a personal emergency may be 

necessary, routine personal calls should be kept to a minimum . 

The company's address shall not be used for the receipt of personal mail unless 

approved by management. 

NATURAL DISASTERS 

When natural disasters such as earthquakes, mudslides, noods, and fires occur 

the-public and our clients rely on us, more than ever to do our job. It is imperative 

that employees work with the company during these times to keep the company 

informed of their whereabouts and ability to report for work. Except in severe 

cases, employees are expected to work their regular hours. Time taken off due 

to natural disasters while the business remains open is unpaid. 

If extreme conditions require closing of the business, every attempt will be made 

to notify each employee. 

SeWon 4, page 60f 9 10/01

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PROTECTING EMPLOYEE INFORMATION - REFERENCE CIllCKS 

Our company will not honor any oral request for references. All requests must be 

in writing and on company letterhead. Generally, we will only confirm our 

employees' dates of employment, and job title. 

Under no circumstance should an employee provide another individual with 

information regarding current or former employees of our company. If an 

employee receives a request for reference information, the requ est should be 

forwarded to the Human Resources Department. 

All telephone calls regarding a current or former employee's position! 

compensation with our company must be forwarded to the HUman Resources 

Department. Employees, including supervisors, are not to provide information 

about current or former employees' work, compensation, or other aspects 

regarding their employment. 

ELECTRONIC AND VOICE MAIL MONITORING 

i 

The Company recognizes the employee's need (0 be able to communicate 

efficiently with fellow employees and customers. Therefore, we have installed an 

electronic mail (e-mail) and voice mail system to facilitate the transmittal of 

business-related information within the company and with our customers. 

The e-mail 'and voice mail systems are for business use only. The use of these 

systems for personal communications or for non job-related solicitations induding 

but not limited to religious or political causes is strictly prohibited. Employees are 

also prohibited from the display or transmission of sexually explicit images, 

messages, ethnic slurs, racial epithets or any thing which could be construed as 

harassment or disparagement of others. 

Employees shall not use unauthorized codes or passwords to gain access 10 

others' files. All e-mail and voice mail passwords and/or codes must be made 

available to the company at all times. An employee must notify his/her 

supervisor if slhe needs to change password or codes. 

Violation of this policy may result in disciplinary action up to and including 

discharge. 

For business purposes, management reserves the right to enter" search, and/or 

nionitor the private company e-mail and voice mail systems and the 

flles/trqnsmission and/or voice mail of any employee without advance notice and 

consislent with applicable state and Federal laws. 

Section 4, page 7of9 10/01

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( 

Use of the e-mail system requires that many company ccmputers are Internet 

accessible. 'The use of the Internet connection is limited to business purposes 

and is not for personal and/or recreational use. Use of the Internet, including 

monitoring and recording of sites visited, is monitored by management. Violation 

of the policy against use of lhe Internet access for personal and/or recreational 

use can lead to disciplinalY action up to and including discharge. 

WORKPLACE SEARCHES 

. , .. 

To protect the property and to ensure the safety of all employees, customers and 

the company, the company reserves tile right to conduct personal searches 

consistent with state law, and to inspect any packages, parce ls, purses, 

handbags, brief cases, lunch boxes or any other possessions or articles carried 

to and from the company's property. In addition, the company reserves the right 

to open and inspect any employee's office, desk, files, locker, equipment, or any 

other area or article on company premises. In this regard, it should be noted that 

all offices, desks, files, lockers, equipment, etc. are the property of the company, 

and are issued for the use of employees only during their employment. 

Inspections can occur at any time, with or without advance notice or consent. An 

inspection may be conducted before, during or after working hours by any 

supervisor, manager, or security personnel designated by the company . 

Persons attempting to enter the premises who refuse to cooperate in an 

inspection conducted pursuant to this policy may not be permitted to enter the 

premises. Employees working on, or entering or leaving the premises who refuse 

to cooperate in an inspection, as well as employees who after the inspection are 

believed to be in possession of illegal goods, or items banned by law or company 

policy, will be subject to disciplinary action, up to and including discharge as 

deemed appropriate. 

Prohibited materials, including weapons, explosives, alcohol and non-prescribed 

drugs or medications, may not be placed in a desk or cubicle. Perishable items 

also should not be stored in lockers or desks or left for prolonged periods. The 

company is not responsible for any articles that arul.aced or lett in a cubicle or 

desk that are lost, damaged, stolen or destroyed. 

PROGRESSIVE DISCIPLINE 

Any violation of company policies or improper behavior or conduct may warrant 

disciplinary action. Although the employment relationship may be terminated at 

will by the employee or the company, without following any forma l system of 

Section 4, page Bor 9 [0/01

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discipline or warnings. the company often exercises its discretion to use a 

progressive discipline procedure to ensure a fair method of disc;iplining 

employees. When followed, the progressive discipline system is intended to give 

employees advance notice, whenever possible, of problems with their conduct or 

-periormance in order to provide them an opportunity to correct any problems. 

Norma lly, progressive discipline involves verbal counseling, and one or more 

written warnings, before an employee is terminated. However, exceptions or 

deviations from the nannal procedure may occur whenever serious offenses 

occur or whenever the company deems that circumstances warrant Olat one or 

more steps in the process be skipped. 

RESIGNATIONS 

I 

.•... -. 

Although employees have the same right as the employer to terminate (he 

employment relationship at will, at any lime, the company would appreCiate 

notice of intent 19 resign in order to give Ihe company the opportunity to locale a 

replacement. Thus, if an -employee finds it necessary to resign, Ihe employee is 

requested to give advance notice in writing to their supervisor specifying the last 

day of work. This date will be considered the effective date of resignation. 

Nonsupervisory employees are asked to give alleast two weeks written notice of 

inlent to resign. Employees occupying supervisory and management positions 

are requested to give at least four weeks written notice. Employees who do nol 

provide the requested notice will be cunsidered ineligible for rehire. 

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Section 4, page 90{9 

10i01

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Section Five 

Safety in th e Workp lace

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SAFETYPOUCY 

Every employee should understand the importance of safety in the work place. 

By remaining safety conscious, employees can protect their own interests as well 

as those of their co-workers. Accordingly the company emphasizes "safety first'l 

and expects all employees to take steps to promote safety in the work place. 

In keeping with this commitment, the company has established an "Injury and 

IIIne8s Prevention Program" as part of its safety program. The Safety and 

Training Manager has been delegated responsibility for administering and 

implementing our Injury and I!Iness Prevention Program. 

Compliance is Essential 

Employees must understand that compliance with safety requirements is a 

condition of employment and will be evaluated, together with other aspects of an 

employee's performance. Employees who are particularlY effective in following 

safe and healthful work practices may receive recognition for their effectiveness. 

Due to lhe importance of safety considerations to the company, employees who 

violate safety standards, who cause hazardous Dr dangerous situations, Dr who 

allow such conditions to remain wilen they could be effectively remedied, may be 

subject to disciplinary action, up to and possibly including termination. 

(cy ... . 

\ 

It is therefore essential that all employees comply fully with the standards and 

practices of lhe company that are designed to promote a safe and healthful · 

working environment. As part of our policy, the company has established 

programs to train and retrain employees, as appropriate, to assist them to avoid 

dangerous or unhealthful conditions and to remedy problems or hazards before 

they cause accidents or injuries. 

Reporting Unsafe Conditions and. Risks 

Whenever an employee identifies an unsafe condition or an occupational safely 

and health risk, Ihe employee should report tile matter immediately to his/her 

supervisor if s/he is unable to remedy the situation her/himself. If the supervisor 

is not readily availablE1, the employee should immediately inform the Safety 

. Manager so that any dangerous condition can be corrected. Employees are 

strongly encouraged to report any situations of this nature and need not fear any 

'form of reprisal as tile result of their compliance with this policy. Employees who 

identify any hazards in the work place can also choose to report the situation 

anonymously"to the Safety Manager if they prefer· not to identify themselves. 

The Injury and Illness Prevention Program 

Part of the company's Injury and Illness Prevention Program will include safety 

meetings, training programs, posting safety notices and tips, and providing 

periodic written communications to employees regardfng safety matters. 

Section 5, Page 2 of 6 10/01

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GOOD HOUSEKEEPING 

SMOKING IN THE WORKPLACE 

( , 

Representatives of the company may also conduct perio_dic inspections to 

identify unsafe conditions and work practices and will also investigate 

occupational injuries and illnesses. When appropriate the company may utilize 

the services of outside representatives to conduct investigations where it 

believes that it will be helpful in our attempts to promote the interests of safety in 

the work place. Every effort will be made to correct unsafe or unhealthy 

conditions, work practices, or procedures in a timely manner. It is therefore 

essential that all employees cooperate in achieving these objectives and assist 

the company to provide a safe work place for everyone. 

Cooperation and Questions 

Employees may occasionally be asked to assist or participate in inspections, the 

correction of unsafe and unhealthful conditions, or training programs and 

activities, Full cooperation by all employees is necessary to the accomplishment 

of our goals. Employees should direct any questions they have regarding their 

obligations under the Injury and llIness Prevention Program or the company's 

safety poliCies to the Safety Manager, 

Good work habits and a neat place to work are essential for job safety and 

-efficiency. Employees are expected to keep their place of work organized and 

malerials in good order at all times, Report anything that needs repair or 

replacc.mcnt to your supervisor. 

Our company is committed to providing a safe and healthy environment for 

employees and visitors . Therefore, smoking is not pemlitted in or around 

company vehicles, in company buildings, or in the area in immediate , proximity to 

the workplace. ' As the vehicle is a driver's workplace,,this same policy is 

applicable. 

WORKPLACE SECUlUTY AND ANTI-VIOLENCE POLICY 

The company is committed to providing a workplace that is free from ads of 

violence or threats of violence. In keeping with this commitment, the employer 

has established a policy of "zero tolerance" for actual or threatened violence 

against co-Workers, visitors, or any other persons who are either on company 

premises, or have contact with employees in the course of their duties. Security 

and safety in the workplace is every employee's responsibility. It is therefore 

Section 5, Page 3 of 6 10/01

essential that every employee understand the importance of workplace safety 

-( 

and security. 

Compliance is Essential 

Compliance with this anti-violence policy is a condition of employment and will be 

evaluated, together with other aspects of an employee's performance. Due to 

the importance of this policy, employees who violate any of its terms, who 

engage in or contribute to violent behavior, or who threaten others with violence 

may be subject to disciplinary action, up to and including immediate termination. 

In order to promote compliance with this policy and maximize our efforts to 

provide a safe and secure workplace that is free from violence, the employer has 

established security measures and practices. It will also provide programs to 

train and retrain employees as appropriate. This will assist employees and the 

employer to make the workplace more secure, and to remedy any problems and 

workplace security hazards that am-identified before they lead to injuries. 

Reporting Unsafe Conditions and Security Risks 

Every verbal or physical threat of violence must be treated seriously and reported 

immediately to the employee's supervisor and the Safety Manager. The Safety 

.Manager will be responsible to consult with the appropriate resources and 

witnesses. This may inclu-de in appropriate cases, consultation with the Safety 

Manager, the supervisor of the employee who made the threat, the threatened 

employee, and/or any witnesses. Where a violation of policy is found, the 

Human Resources representative wi ll take appropriate corrective action. 

Employees should immediately inform their supervisor about any workplace 

security hazards. If an employee's supervisor is not read ily available, the 

employee shOUld immediately inform the Safety Manager so that appropriate 

action can be taken. In situations where· an employee becomes aware of an 

imminent act of violence, a threat of imminent violence, or actual violence, 

em~rgency assistance must be sought immediately. In such situations, the 

employee should contact the Safety Manager and, if appropriate, contact the law 

enforcement authorities by dialing 911. 

In jury and Illness Prevention Program 

The employer's Injury and Illness Prevention Program includes features that 

address workplace security and viol.ence. 

Cooperation and Questions 

Full cooperation by all employees is necessary for the employer to accomplish its 

goa! of maximizing the security and safety of its employees. EmploY!3es should 

direct ariy qu-estlons they have regarding their obligations under this policy to the 

Safety Manager. Employees can report violations of the policy and raise any 

( --... , Section 5, Page 4 of 6 10/01

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,questions regarding their obligation or this policy without fear of reprisa l of any 

ki nd. 

SUBSTANCE Alll)SE POLlCY 

The company maintains a strong commitment to provide a safe, efficient, and 

productive work environment. The company wishes to ensure that employees 

will perform their duties safely and efficiently in a manner that protects their 

inte'rests and those of their co-workers and the customers we serve. In keeping 

with th is commitment, the company has a strict policy regarding the inappropriate 

use and possession of drugs an d alcohol. This policy recognizes that 

employee's invojvement with alcohol or drugs can be extremely disruptive and 

harmful to the work place. It can adversely affect the quality of work and the 

performance of employees; pose serious safety and health risks to the user. and 

others, and have a negative impact on work efficiency and productivity. 

Accordingly, the company requires aU employees to report for work fit to perform 

their jobs and prohibits th~ use of possession of alcohol or il!ega! drugs. All 

employees must adhere to the rules stated in this policy. However, this policy 

in ilO way limits or alters the Com pa ny Drug and A lco hol Policy which more 

specifically delineate s requirements for drug and alcohol ab use and testing 

in accordance w ith laws regarding emp loyees in specific positions who are 

subject to on-the~job drug and/or alcohol testing. 

No employee may use, possess, transfer, distribute, manufacture, or sell alcohol 

or any illegal drug while on the company 's property, whil e on duty, while on oneall 

status, or while operating a vehicle or potentially dangerous equipment that is 

owned or leased by the company. In addition, no employee may report for work, 

or go or remain on duty or on on -call status, whil e under the inflUence of or 

impaired by any illegal drug or alcohol. For purposes of this policy, a drug will be 

considered an "illegal drug" if its use is prohibited or restricted by law and an 

employee improperly wses or possesses the drug, regardless of whether such 

conduct constitutes an illegal act or whether the employee is Criminally 

prosecuted and/or convicted for such conduct. 

It is essential that all employees comply fully with this policy, as stated and as 

furlher explained in Ihe Company Drug and Alcohol Policy. Employees who 

violate this policy are subject to disciplinary action up to and in~!uding immediate 

discharge. 

Section 5, Page 5 of6 10/01

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Family and Medical Leave ....... ... ... . .. .......... . : . . . 11 

Personal Leave of Absence ... . . .. .. . . . . . . . . . . . . . .. . . . . . .. 13 

Medical Leaves of Absence . . .. .... . . ... . . .... . ..... . ... . 14 

Offset Provision .. .................. . ... ... . .. .... " . . . . . 16 

Confldentiality ....................................... . 16 

EXHIBIT 9 

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~T 

Southland Transit Ine. 

SUBSTANCE ABUSE PREVENTION 

FT A DRUG AND ALCOHOL 

COMPLIANCE 

POLICIES AND PROCEDURES 

Date Effective: 

December 20,2002 

Prepared By: 

Jason Snow 

Director of Operations 

Central Training Facility 

NOTE: All provisions set forth in bold face text are included consistent with requirements, as 

amended, prescribed in Title 49, CFR, Parts 653 and 654. Provisions set forth in italic text are those 

prescribed in the Drug-Free Workplace Act, Title 49, CFR, Part 29. All other provisions are set forth 

under the authority of the Southland Transit, Inc. 

Page 1 of25

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( . SOUTHLAND TRANSIT, INC. 

1.0 CANCELLATION 


FTA DRUG AND ALCOHOL TESTING PROGRAM 

These pOlicies and procedl;Jres are a revision of and shaH rescind the Southland 

Transit, Inc. "Policy on Substance Abuse and Te sting ~ . 

2.0 POLICY OBJECTIVE 

Southland Transit, Inc. (STI) is committed to delivering safe public transit 

seNices to our clients. We recognize that our employees are our most valuable 

resource and it is our goal, within this policy, to provide a healthy, satisfying 

workplace. In meeting th is goal it is our policy to: 

1) Assure that employees refrain from the misuse of any substance, 

which might suppress their ability to perform duties in a manner 

which is safe and consistent with our goal. 

2) Assure that employees refrain from the abuse of illegal substances. 

3) Ensure that. employees and property enjoy the integrity of a drug 

free environment. 

4) Prohibit the unlawful manufacture, distribution, dispensing, 

possession, or use of a controlled substance. 

5) Encourage employees to seek professional assistance anytime 

personal problems arise, in cluding alcohol or drug dependency. 

3.0 PURPOSE- 

The purpose of this policy is to ensure that STI employees are fit for duty, and to 

protect our employees, passengers, and public from the risks posed by the use 

of a performance deteriora,ting substance, illegal or otherwise. 

.. 

. 

[n addition, this policy was designed to comply with an applicable Federal 

regulations governing workplace anti-drug and alcohol programs as prescribed 

. by Ihe Federal Transil Adm inistralion (FT A). The FTA of the Uniled Siaies 

Oepartmenl of Transportation (DOT) has published Title 49, Code of Federal 

Regulalions (CFR), Part 653 and 654, as amended. that mandales urine drug 

testing and breath alcohol testing for safety~se nsjtive employees. This part also 

prohibits the performance of safety sensitive functions when there is a positive 

test result, or where otherwise stated in this policy. Additionally, the DOT has 

published Title 49, CFR, Part 40, as amended, which sels slandards for Ihe 

collection and testing of urine and breath specimens. 

Pa~e 20f25

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The Federal government published Title 49, CFR, Part 29 "The Drug-Free 

Workplace Act of 1988," which requires the establishment of drug-free workplace 

policies and the reporting of certain drug ~ related offenses to the FTA. This policy 

incorporates those requirements for safety-sensitive employees and others when 

so noted. 

4.0 APPLICABILITY 

This policy applies to s~.fety-sensitive employees, as defined in Title 49, CFR, 

Part 653 and 654: Additionally, contractors must comply to these rules when 

they are on transit property and performing sa fety~ se nsitive functions. This 

policy applies to off-site lunch periods or breaks when an employee is scheduled 

to return to work. 

A safety-sensitive function is any duty related to the safe operation of mass 

transit service including the operation of a revenue service vehicle 

(whether or not the vehicle is in revenue service), dispatch, maintenance of 

a reven ue service vehicle or equipment used in revenue service, security 

personnel who carry firearms, ' and any other employee who holds a 

Commercial Driver's License. 

Vendors used periodically by STI for the service or repair of a revenue vehicle 

off-site are not considered safety-sensitive employees. However, maintenance 

contractors who perform regular maintenance of revenue vehicles are considered 

safety sensitive and, therefore, are subject to this policy. 

A list of safety-sensitive positions where an employee performs one or more 

of the above-mentioned duties is attached (see Form A). This list will include all 

safety-sensitive positions encompassed in the operation STI projects. 

5.0 PROHIBITED SUBSTANCES Policy 

The fqllowing. is intended to outline the various requirements, which are intended 

to prevent the abuse and misuse of the various substances prescribed by each 

governing entity. Each of Ihe substances listed below may not be -applicable to 

all governing entilies. As such, each will be distinguished by a text characteristic 

as defined on pg. 1 of this policy. 

5.1 ILLEGALLY USED CONTROLLED SUBSTANCES (DRUGS) 

The use of any iflegal drug or any substance identified in Schedules f through V 

of Section 202 of the Controlled Substance Act (21 u.S.C. 812), as further 

defined by 21 CFR 1300.11 through 1300.15 is prohibited at all times unless a 

legal prescription has been written for the substance. This includes, but is not 

limited to: 


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Marijuana 

2) 

amphetamines 

3) 

Opiates 

4) 

Phencyclidine (PCP) 

5) 

Cocaine 

6) 

Any other drug not approved for medical use by the U.S. Drug 

Enforcement Administration (DEA) , or the U.S. Food and Drug 

Administration (FDA). 

Illegal use includes use of any illegal drug, misuse of legal prescribed drugs, and 

use of illegally obtained prescription drugs. Safety~se n s iti ve employees will be 

te sted for marij uana, cocaine, amphetamines, opiates, and phencyclidine. 

5.2 LEGAL DRUGS 

The appropriate use of legally prescribed drugs and non-prescription medication 

is not prohibited. However, the use of any substance, which is known to cause, 

or contains a warning that use may inhibit or alter an employees performance, 

motor skills, and/or where judgement is compromised, is prohibited. 

A legally prescribed drug means that the employee has a prescription or other 

written approva l from a physician for the use of a drug.in the course of medical 

treatment. Such writlen approva l will include the patient's name, the name of the 

substance, quantity or amount to be taken, and authorization for the period to be 

used. 

Usage beyond the authorized or approved period for prescribed medications is 

prohibited. 

In either case, a safety-sensitive employee must report to his/her supervisor, 

prior to beginning duty, the use of a legally prescribed, or "over the counter" 

medication (drug). Notification must b.emade before each day of duty, where an 

employee is using a med.ication for any term exceeding the day the first report 

o~iginated. 

5.3 ALCOHOL 

The use of beverages containing alcohol (regardless of alcoholic content) or 

sUbstances including any medication, mouthwash, food, candy, or any other 

substanc~ such that alcohol is present in the body while performing transit 

related business, or within four (4) hours prior to scheduled duty, is prohibited. 

Additionally employees are advised to express good judgement when using 

alcohol, as a Breath Alcohol Content (BAC) above 0,02 will cause an 

employee to be removed from duty (classified as unfit for duty). Furthermore, 

any presence of alcohol during a breath alcohol test is prohibited. The 

concentration of alcohol is expressed in terms of alcohol per 210 liters of breath 

as measured by an Evidential Breath Testing device (EBT). 

Page 4 of2S

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6.0 PROHIBITED CONDUCT - Policy 

These provisions are set forth for the safety of our workplace and where 

indicated to comply with Federal law. As such, any violations may result in 

disciplinary action, up to and including termination. 

6.1 MANUFACTURE, TRAFFICKING, POSSESSION , AND USE 

S71 employees are prohibited from engaging in the unlawful manufacture, 

distribution, dispensing, possession,' or use of prohibited substances on company 

premises, or in vehicles, in uniform or while on STI business. Employees who 

violate this provision will be subject to disciplinary action, up to and including 

termination. Law enforcement shall be notified .. as appropriate, where criminal 

activity is suspected. 

6.2 INTOXICATION I UNDER THE INFLUENCE 

Any STI employee who is reasonably suspected of being intoxicated, impaired, 

under the influence of a controlled substance, or not fit for duty shall be 

suspended from job duties pending an investigation and verification of condition, 

as defined in Section 8.2 of this pOlicy. Such verification will be satisfied with 

documented results from a drug and/or alcohol test, or whichever is suspected. 

Employees found to be under the influe nce of a prohibited substance or who fail 

to pa ss a drug or alcohol test shall be removed from duty and immediately 

terminated . However, those employees who seek assistance and are 

subsequently tested prior to being subjected to the testing requirements outlined 

in this policy, may choose to attend an Employee Assistance Program (EAP), as 

determined by a. Substance Abuse Professional (SAP) . These employees may 

be considered for continued employment, as defined in Section 6.4 of this policy. 

Regardless of disposition, employee' shall be referred to aSAP. In either case, 

the employee is responsible for all expenses resulting from the services of the 

SAP. A referral shall also be offered to employment candidates who fail to pass 

a pre-employment drug screen. 

A drug or alcohol test is considered positive if the employee is found to 

bave a quantifiable presence of a prohibited substance in the body above 

the minimum thresholds defined in Title 49, CFR, Part 40, as amended. Like 

thresholds will be observed in the case of non-safety-sensitive employees under 

STI's authority. 

6.3 ALCOHOL AND DRUG USE 

No safety-sensitive employee should report for duty or remain on duty 

when hisfher ability to perform assigned safety-sensitive functions is 

adversely affected by alcohol or when hisfher BAC is 0.04 or greater. 

Employees who have a confirmed result of 0.04 or greater are considered 

positive and will be subject to disciplinary actlon, up to and including termination. 


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No STI employee (safety-sensitive or otherwise) shall use alcohol while on 

duty, in uniform, while performing safety-sensitive funct ions, or just before 

or just after p e rfor~ln g a safety sensitive function. "Just after" is defined by 

STI as the time that the employee is officially off duly, unless otherwise notified 

by management. Such notification is valid for a period not to exceed two (2) 

hours following the completion of the employees shift. Additionally, safetysensitive 

employees are prohibited from using alcohol for a period of eight (8) 

hours following an accident, or until an alcohol test has been performed by a 

certified Breath Alcohol Technician, whichever occurs first. 

No safety-sensitive employee shall use alcohof w ithin four (4) hours of 

reporting for duty, or during the hours that they are on call. Employees who 

are assigned on call will be asked upon being called-in if they are fit for duty. An 

affirmative response will certify that the employee has not violated the provisions, 

as described in this section. 

All safety sensitive employees are prohibited from reporting for duty or remaining 

on duty any time there is a quantifiable presence of a prohibited substance in the 

body above the minimum thresholds defined in Tille 49, CFR, Part 40, as 

amended. 

6.4 COMPLIANCE WITH TESTING REQUIREMENTS 

All STI employees will be subject to urine drug testing and breath alcohol testing 

as a condi tion of continued employment. Any STI employee who refuses to 

comply with a request for testing shall be removed from duty and is subject to 

disciplinary action, up to and including termination. Where an employee fails to 

provide an adequate specimen and blatantly violates the integrity of the testing 

process in any manner, the employee will be immediately terminated. Blatant 

violations include, but are not limited to: 

1) Obstructiy.e_ behavior, or evidence of frustrating the testing 

procedure, regardless of apparent intent on the employees behalf. 

2) Adulterating, or otherwise tampering with a specimen. 

3) A certified lab has concluded that the specimen is not consistent 

with normal human urine. 

4) Failure to provide specimen, or adequate volume where there is no 

medical condition present, which would hinder the employee's 

ability to do so. In this instance a determination will be made by a 

certified physician, and will be fina l. 

5) Physical absence resulting in the inability to conduct the test 

(without excu~able reasons from management) 


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Drug testing can be performed any time an STI employee is on duty. Alcohol 

testing can be performed any time an STI employee is on duty, and just befqre or 

just after for safety-sensitive employees. - 

6.5 TREATMENT GUIDELINES 

Southland Transit, Inc. acknowledges the inherent risks associated with the 

operation of a public transit vehicle while under the influence of a performance 

deteriorating substanr:;e. Accordingly, employees found to be in violation of this 

policy will be subject to disciplinary action, up to and including termination. 

However, STI recognizes chemical dependency as a medical problem, which can 

be successfully treated. As such, employees who seek assistance and selfdiscloses 

his/her dependency of a controlled substance in a manner that meets 

the guidelines established in this section may be considered for continu ed 

employment. Those employees who seek assistance following a notification of 

testing will be referred to an employee assistance program, but may not be 

considered for continued employment. Any employee who refuses or fails to 

comply with the guidelines established in this section and with the subsequent 

treatment, after care, and return to duty testing requirements, may not be 

considered for continued employment. The cost of any treatment or rehabilitation 

services will be paid for directly by the employee, through their insurance 

provider or otherwise. Southland Transit, Inc. is not responsible for the costs of 

any treatment. 

The following are treatment guidelines used in determining eligibility for 

continued employment: 

A) Employee must seek assistance and self-disclose that he/she has a 

chemical dependency prior to being subject to and/or receiving 

notification of testing for the presence of drugs, alcohol, or any 

other substance which is known to affect motor skills, as_prescribed 

in this policy. 

B) Employee must submit to a Drug & Alcohol test immedialely 

following his/her disclosure, or as determined by management, in 

order to confirm his/her cla im for treatment, and to determine the 

type of treatment required. The test result must be consistent with 

the employees claim before qualifying for the program. Regardless 

of test result, the employee will be referred to an employee 

assistance program. 

C) Employee must comply with all other requirements, as defined in 

Section 8.5 and 8.6 of this policy. 

Employees receiving treatment for chemical dependency are not shielded from 

disciplinary action. 

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Employees who are qualified to attend these assistance programs as a measure 

for continued employment may use Personal Time Off (PTO), as available. 

6.6 NOTIFICATION TO EMPLOYER OF CRIMINAL DRUG CONVICTION 

All employees are required to notify Southland Transit, Inc. of any criminal drug 

statute conviction for a violation occurring in the workplace within five days after 

such conviction. Failure to comply with this provision wi ll result in immediate 

termination. 

6.7 POLlCY AOMINISTRATION 

Southland Transit, Inc. is dedicated to assuring fair and equitable application of 

this policy. Therefore, supervisors/managers are required to use and apply all 

aspects of this policy in a manner that is unbiased and impartial. Any 

supervisor/manager who knowingly disregards the requirements of this policy, or 

who is found to deliberately misuse the policy in regard to subordinates, shall be 

subject to disciplinary action in accordance with the provisions set forth in the 

Employee Handbook manual. 

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7.0 TESTING PROTOCAL Procedure 

Employees of STI shall have on their person, a valid California Driver's License 

(Commercial or otherwise). This identification is required during testing in order 

to enswe the identity of the provider, and validate subsequent test result. Failure 

to .present this or another form of identification to the collection site may be 

considered as an obstruction to the testing integrity and subsequent refusal, as 

defined in Section 6.4, subpart 1 of this policy. 

7.1 TESTING CIRCUMSTANCES 

Analytical urine drug testing and breath testing for alcohol may be conducted 

Wfien circumstances warrant or as required by Federal regulations. All safety~ 

sensitive employees shall be subject to drug testing pri or to employment, 

for reasonable suspicion, and following an accident as defined in Sections 

8.1, 8.2, and 8.3 of this policy. In addition, all safety·sensitive employees will 

be tested prior to returning to duty, where applicable, after failing a dru g or 

alcohol test and after completion of the Substance Abuse Professional's 

recommended treatment program and 'subsequent release to duty. FolioWRUP 

testing will also be conducted following return to duty for a period of one 

(1) to five (5) years, with at least six (6) tests performed during the f irst 

year. The frequency of these tests will only be made known to the company, and 

are determined by the Substance Abuse Professional. 

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Those employees who perform sa fety~se n s iti ve functions as defined in 

Section 4.0 of thls policy shall also be subject to testing on a random and 

un announce d basis. 

Page 8 of 25

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7.2 T ESTING INTEGRITY 

Testin"g shall be conducted in a manner to assure a high degree of 

accuracy and reliability and using techniques, equipment, and laboratory 

facilities which have been approved by the U.S. Depart ment of Health and 

Human Service (DHHS), All testing will be conducted consistent with the 

procedures put forth in Title 49, CFR, Part 40, as amended. The procedures 

will be performed in a private, confidential manner and every effort will be made 

to protect the employee, the integrity of the drug testing procedure, and the 

validity of the test result. 

7 .3 SPECIMEN CONTROL 

A fede rally approved Chain of Custody and Control form (CDC) will accompany 

each test. Each form carri es a unique identification number that attributes the 

specimen to the correct individual. A non-Department of Transportation (DOT) 

Chain of Custody form will be used for the testing of any non-safety sensitive 

employee, or where testing is done under the exclusive authority of the transit 

system. In either case, the employee will not have access to these forms prior to 

the collection. 

7.4 SPECIMEN COLLECTION 

Urine specimens will be collected using the split specimen collection method 

described in Title 49, CFR, Part 40. An initial drug screen will be conducted on 

the prrmary urine specimen. For those specimens that are not negative, a 

confirmatory Gas Chromatography I Mass Spectrometry (GCIMS) test will be 

performed. The test will be considered positive if the amounts present are above 

the minimum thresholds established in Title 49, CFR, Part 40, as amended. 

7.5 BREATH TESTING 

Tests for Breath Alcohol Concentration (BAC) will be conducted utilizing a 

National Highway Traffic Safety Administration (NHTSA) approved testing device 

operated by a trained technician. If the initial test indicates an alcohol 

concentration of 0.02 or greater, a second, or confirmatory test will be performed 

to confirm the results of the initial test. The confirmatory test will be performed 

using a NHTSA approved evidential breath-testing device operated by a trained 

breath alcohol technician (BAT). The evidential breath-testing device (EBT) will 

identify each test by a unique sequential identification number. This number, 

time, and unit identifier will be provided on each printout. The printout along with 

an approved alcohol testin g form will be used to document the test, the 

SUbsequent results, and to attribute the test to the correct employee. The test 

will be performed in a private and confidential manner as req uired by Title 49, 

CFR, Part 40, as amended. 


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7.6 TEST RESULT 

Substance abuse or illegal misuse of Drescribed drugs: The test results 

from the laboratory will be reported to a Medical Review Officer (MRO). The 

MRO is a licensed physician with detailed knowledge of substance abuse 

disorders and drug testing. The MRO will review the test results to ensure the 

scientific validity of the test and to determine whether there is a legitim ate 

medical explanation for a confirmed positive test result. The MRO will contact 

the employee, notify the employee of the positive laboratory result, and provide 

the employee with an opportunity to explain the confirmed test result. Employees 

will have a maximum of three business days to contact the MRO upon summons, 

unless otherwise notified. Failure to contact the MRO within the allotted time will 

be considered as a confirmation of the positive result, without legitimate excuse. 

The MRO will subsequently review the employee's medical history and records to 

qetermine whether there is a legitimate medical explanation for a positive 

laboratory resu lt. If no legitimate medical explanation is found, the test will be 

verified positive and reported to the company program manager. If a legitimate 

explanation is determined, the MRO will report the test result as negative, within 

the context of this policy. 

Any STI employee that has a confirm ed positive drug test w ill be removed 

from his/her position, informed of education and rehabilitation programs 

available, and referred to a Substance Abuse Professional (SAP) for 

assessment. 

Alcohol misuse: When an initial test indicates a breath alcohol content of 

above 0.02 but less than 0.04, the employee will be allowed no less that fifteen 

(15) minutes, and no more than thirty (30) minutes before providing a 

confirmatory test. If after this period the test result remains above 0.02, the 

employee w ill be removed from duty *for eight hours unless a retest results 

in a concentration of less than 0.02. An alcohol concentration of 0.04 or 

greater will be considered .8 · positive alcohol test and in v iolation of this 

policy and a violation of the requirements set forth in Title 49, CFR, Part 

654 for safety-sensitive employees. 

* Employees will be removed from duty and will be subj ect to disciplinary action, 

up to and including termination under the authority of STI. 

7.6 SPLIT SPECIMEN 

Th e split specimen will be stored at the initial laboratory until the analysis of the 

primary specimen is com pleted. If the primary specimen is negative, th e split will 

be discarded. If the primary is positive, the split win be retained for testing if so 

requested by the employee through the MRO. Additionally the secondary will be 

tested for any other drugs the company requests. This test is intended to identify 

the presence of any substance, which is known to or believed to be an 

adulterating agent. 


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Testing of split specimens at the employee's request are at the expense of the 

employee. excepting when test was initiated under the reasonable suspicion or 

post accident requirements, as defined in Sections 8.2, and 8.3 of this policy. 

8.0 TESTING CATEGORIES 

All safety-sensitive employees are subject to the following testing requirements, 

as defined in Title 49 of the Code of I=ederal Regulations. However. where so 

noted, any STI employee may be subject to a specific testing procedure. 

8.1 PRE-EMPLOYMENT TESTING 

All safety-sensitive position candidates sha ll undergo urine drug testing prior to 

hire or transfer into a safety-sensitive position. Receipt by STI of a negative drug 

test result is required prior to the offer for employment being effectuated. Failure 

of a pre-employment drug test will disqualify a candidate for employment with 

STI. 

Pre ~Tran sfe r: A pre-employment test will also be performed anytime an 

employee's status chang.es from non safety ~sensitive to safety-sensitive. 

Return From Leave: A pre-employment test will also be performed anytime 

an employee's safety ~sens itive status is held dormant for any period exceeding 

ninety (90) days. 

8.2 REASONABLE SUSPICION TESTING 

All STI employees may be subj ect to a reasonable suspicionlfitness for duly 

evaluation, and urine and/or breath testing when there are rea sons to 

believe that drug or alcohol use is adversely affecting job performance. A 

reasonable suspicion referral for testing w ill be made on the basis of 

documented obj ective facts and circumstances, which are consistent with 

the shortRterm effects of substance abu se or alcohol misuse. One or more of 

the following guidelines are observed for determining reasonable 

suspicionlfitness for duty testing: 

1) Physical signs and symptoms_ consistent with prohibited substance 

use or alcohol misuse. 

2) Evidence of the manuf?dure, distribution, dispensing, possession, 

or use of controlled substances, drugs, alcohol, or other prohibited 

substances. 

. 3) Occurrence of a serious or potentially serious accident or incident 

that may have been caused by prohibited substance abuse or 

alcohol misuse. 

Page J 1 of25

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4) Physical altercations, assaults, and' flagrant disregard Of violations 

of established safety, security, Of other operating procedures. 

Reasonable sus'picion referrals must be made by a supervisor who is 

trained to detect the signs and symptoms of drug and alcohol use and 

when conclusion has been made that an employee may be adversely 

affected or impaired in his/her work performance due to possible 

prohibited substance abuse or alcohol misuse. 

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Due to the nature of this testing, an employee will be accompanied by a 

supervisor, until such time as the collection site has begun testing. 

8.3 POST-AcCIDENT T ESTING 

All sa fety~s en s itive employees will be required to undergo urine and breath 

testing if they are involved-in an accident while in the operation of a company 

'{ehiele that re sults in a fatality. This includes all surviving safety-sensitive 

employees that operated the veh icle and any other whose performance 

could have contributed to the accident. In addition, a post-accident test 

w ill be conducted if an accident results in injuries requiring immediate 

transportation to a medical treatment facility, or one or more vehicles 

incurs disabling damage, unless the operator can be completely 

discounted as a contributing factor to the accident. 

Following an accident, the safety-sensitive employee(s) will be tested as 

soon as possible, but not to exceed eight (8) hours for alcohol testing and 

thirty two (32) hours for drug testing. Any safety-sensitive employee 

involved in an accident must refrain from alcohol use for eight (8) hours 

following the accident or until he/she undergoes a post-accident alcohol 

test. Any safety-sensitive employee who leaves the scene of the accident 

w ithout justifiable explanation prior to submission to drug and alcohol 

testing will be considered to have refused the test, and will be immediately 

terminated. Employees tested under this provision w ill include not on ly the 

operations personnel, but any other covered employee whose performance 

could have contributed to the accident. Additionally, employees who are 

required to test under this section will be accompanied by a supervisor until such 

time as the collection site personnel have begun testing. 

'In some cases, where law enforcement personnel are on scene, employees may 

be required to submit to testing of their breath alcohol content. In such cases, 

wh ere law enforcement personnel are certified to perform such test, the results 

will be considered inclusive and obSBlved by the company as a valid postaccident 

alcohol test. 

8.4 RANDOM TESTING 

Employees in safety-sensitive positions will be subjected to random, 

unannounced testing. The selection of safety-sensitive employees for random 


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alcohol -testing will be made using a scientifically valid method that ensures each 

covered employee will have an equal chance of being selected, each time 

selections are made. The random tests will be unannounced and spread 

throughout the year. Tests may be conducted at any time during an employee's 

shift. Employees are required to proceed immediately. or within the time 

indicated to the co llection site upon notification of their random selection. 

Where the program manager receives the selection notice, and is also a safety 

sensitive employee, he/she will be requ ired to immediately proceed to the cl inic 

within the same business day of receipt. 

8 .5 RETURN TO DuTY TESTING 

Those empl6yees w ho liave tested positive during a drug or alcohol test, 

and entered an "EAP, within the criteria established in Section 6.5 of this policy, 

will be required, upon return to duty, to submit to a drug and alco hol test. 

He/S he must test negative on both a return to duty test and alcohol test 

(below 0.02 BAC) and be evaluated and released to duty by the Substance 

Abuse Professional (SAP) before returning to work. A SAP is a licensed 

physician or certified psychologist, social worker, employee assistance 

professional, or addiction counselor certified by the National Association of 

Alcoholism and Drug Abuse Counselors Certification Commission or by the 

International Certification Reciprocity Consortium/Alcohol and Other Drug Abuse. 

The SAP must assess the employee and determine if the required treatment has 

been successfully completed. 

8.6 FOLLOW UP I EMPLOYEE ASSESSMENT TESTING 

Any employee who tests positive for the presence of illegal drugs or 

alcohol above the minimum thresholds set forth in Title 49, CFR, Part 40, as 

amended, and w here applicable in this policy will be referred for evaluation 

by a SAP. The SAP w ill diagnose and evaluate the employee to determine 

what assistance, if any, the employee needs in resolving problems 

associated with prohibited drug use or alcohol misuse. 

The assessment made by the SAP does not shield an employee from disciplinary 

action or guarantee employment or reinstatement with the company. 

If the employee is allowed to return to duty, he/she must properly fo llow the 

rehabilitation program prescribed by the SAP. The employee must have 

negative return to duty drug and alcohol test results, and be subject to 

unannounced follow up testing for a period of one (1) to five (5) years. 

9.0 RE-ENTRY AGREEMENT Procedure 

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Employees who re-enter their positions following the completion of an employee 

assistance program, as described in section 6.5 of this policy, must agree to 

comply with certain requirements ,as determined by Federal regulation, the 


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substance abuse professional, and the company. Sucl1 an agreement must be 

documented and signed. 

The following is a list of some agreements: 

1) A release to work siatement from the SAP 

2) A negative test result for drugs and/or alcohol 

3) Agree to unannounced follow up testing for a period up to frve (5) 

years. 

4) A statement of work related behaviors 

5) Agreement to follow specified after care requirements with the 

understanding that violation of the agreement is grounds for 

immediate termination. 

10.0 RECORDS AND DISCLOSURE Procedure 

All drug and alcohol testing records will be maintained in a secure manner so Ihat 

disclosure of information to unauthorized persons does not occur. In addition, we 

are required to keep all documents associated with the testing procedure in a 

controlled environment, outside of personnel files. As such employees will not 

receive notice of documents circulating within these files. 

Information witl only be released in the following circumstances: 

1) To a third party only as directed by specific, written instruction of 

the employee. 

2) To the decision-maker in a lawsuit, grievance, or other proceeding 

initiated by or on the behalf of the employee tested. 

3) To a subsequent employer upon receipt of a written request from 

the employee. 

4) To the National Transportation Safety Board during an accident 

investigation. 

5) To the Department of Transportation (DOT) or any DOT 

administration with regulatory authority over the company or any of 

its employees, or to a State oversight agency authorized to oversea 

the company. 

6) To the employee upon written request. 

11.0 TRAINING REQUIREMENTS Procedure 

Safety-Sensitive employees: All safety sensitive employees are required to 

undergo a minimum of sixty (60) minutes of training on the signs and symptoms 

of ~rug use, including the effects and consequences of drug use on personal 


health, safety, and the work environment (see Form B). The training must also 

include manifestations and behavioral cues that may indicate prohibited ' drug 

use. 

Supervisor: All supervisors will also receive the above training upon becoming a 

safety sensitive employee. In addition, supervisors must undergo . sixty (60) 

minutes of reasonable suspicion training on the physical, behavioral, and 

performance indicators of probable drug use and sixty (60) minutes of additional 

reasonable suspicion training on the physical, behavioral, speech, and 

performance indicators of probable alcohol misuse. 

All training listed above must be satisfied one time, and prior to employee or 

candidate functioning in a safely-sensitive capacity, or supervising (where 

applicable) . 


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12.0 SYSTEM CONTACTS 

Any questions regarding this policy or any other aspect of the substance abuse 

prevention program or FT A Drug and Alcohol compliance should be directed to 

your supervisor. You may also contact the following company representative: 

Program Manager 

Name: 

Title: 

Address: 

Phone: 

Fax: 

Jason Snow 

Director Of Operations 

1705 S. Mountain Ave, 

Monrovia, CA 91016 

(626) 303-5030 Ext. 1205 

(626) 599-9933 

Substance Abuse Professional (SAP) 

Name: 

Address: 

Phone: 

Fax: 

Medical Review Officer (MRO) 

Name: 

Address: 

Phone: 

Fax: 

Note: This form to be completed and posted in a common area within view of all 

employees at e8ch facility. 

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14.0 APPENDIX 

Form A 

Form B 

Form C 

Form 0 

Form E 

Form F 

Form G 

List of STI safety-sensitive employees 

Employee training on facts about alcohol 

(2 pages) 

Pre-Employment Testing Acknowledgement 

Notice of Testing 

Reasonable Suspicion Summary 

Post-Accident Summary 

Policy Acknowledgement and Consent to Testing 

Page l7 0[25

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SOUTHLAND TRANSIT, IN C. 


FTA D RUG & ALCOHOL COMPLIANCE 

Safety-Sensitive Employees 

Position 

Project Manager(s) 

Road Supervisor(s) 

Bus Operators 

Team Leader/Dispatcher 

Mechanic(s) 

Authority Category 

SupelVisor 

Supervisor/Driver of revenue vehicle 

Driver of revenue vehicle 

Dispatcher of revenue vehicle 

Maintenance or repair of revenue vehicle 

(Form A) 


SOUTHLAND TRANSIT, ING. 

SUBSTANCE A BUSE PREVENTION 

FTA D RUG & A LCOHOL COMPLIANCE 

EMPLOYEE TRAINING 

FACTS ABOUT ALCOHOL 

Alcohol is a socially acceptable drug that has been consumed throughout the 

world fo r centuries, It is considered a recreational beverage when consumed in 

moderation for enjoyment and relaxation during social gatherings. However, 

when consumed primarily for its physical and 'mood altering effects, it is a 

substance of abuse. As a depressant, it slows down physical responses and 

progressively impairs mental fU(1ctions. 

Signs and Symptoms of Use 

• Du lled mental processes 

• Lack of coordination 

• Odor of alcohol on breath 

• Possible constricted pupils 

• Sleepy or stuporous condition 

• Slowed reaction rate 

• Slurred speech' 

Note: Except for the odor, these are general signs and symptoms of any 

depressant substance, 

Health Effects 

The chronic consumption of alcohol (average of three (3) servings per day of 

beer [12 oz.], whiskey [1 oz,], or win [6 oz,]) over time may resu lt in tRe following 

health hazards: 

• 

• 

Decreased sexual functioning 

Dependency (up to 10 percent of all people who drink alcohol become 

physica lly and/or mentally dependent on alcohol and can be termed 

"alcoholic"). 

• Fatal'liver diseases 

• Increased cancers of the mouth tongue, pharynx, esophagus, rectum, _breast, 

and malignant melanoma. 

• Kidney Disease 

• Pancreatitis 

• Spontaneous abortion and neonatal mortality 

(Form B) 


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(Facts about Alcohol pg. 2) 

• Ulcers 

• Birth Defects (up to S4 percent of all birth defects are alcohol rel ated). 

• Two-thirds of all homicides are committed by people who drink prior to the 

crime. 

• Two to three percent of the driving population is legally drunk at anyone time. 

This rate is doubled at night and on weekends. 

• Two-thirds of all Americans will be _ involved in an alcohol-related veh icle 

accident during their lifetimes. 

• The rate of separation and divorce in families with alcohol dependency 

problems is 7 times the average. 

• 40 percent of family court cases are alcohol problem related. 

• Alcoholics are 15 times more likely to commit suicide than are other segments 

of the population . 

• More than 60 percent of burns, 40 percent of falls, 69 percent of boating 

accidents, and 76 percent of private aircraft accidents are alcohol related. 

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Annual Toll 

24,000 people will die on the highway due to the legally impaired driver 

12,000 more will die on the highway due to the alcohol-affected driver 

15,800 will die in non-highway accidents 

30,000 will die due to alcohol caused liver disease 

10,000 will die due to alcohol-induced brain disease or suicide 

Up to another 125,000 will die due to alcohol-related conditiQns or accidents 

Workplace Issues 

• it takes one hour for th e average person (150 pounds) to process one serving 

of an alcoholic beverage from the body_ 

• Impairment in coordination and judgement can be objectively measured with 

as little as two drinks in the body. 

o A persan who is legally intoxicated is 6 times more likely to have an accid ent 

that a sober person. . 

(Form B) 


SOUTH LAND T RANSIT, INC. 

S UBSTANCE ABUSE PREVENTION 

FTA DRUG & ALCOHOL COMPLIANCE 

Pre-Employment Testing Acknowledgement 

Applicant Name: 

Address: 

Telephone: 

Position appl'ied for: _~_ ______ _____ _ ~'-_ _ _ _ _ 

,,~,. 

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As a requirement for employment with Southland Transit, Inc. all safety-sensitive 

position applicants must submit to a pre-employment USDOT drug screen, as 

required by Title 49, CFR, Part 653. Individuals who do not complete and sign 

th is form will not be considered for employment. Additionally, failure of this drug 

screen will be cause for denial of position, 

This document is not a contract for employment. As such, signing does not 

guarantee employment with Southland Transit, Inc, 

Signature: Date: _ _ , _ _ , __ 

To be com~leted ~ comp'~Y proiect manager 

" ~_ _. _ - .' .. .,. ., . J • 

's' _ -. '"' .," < "~';T," ""-r.¥.;\:,:; :+! , - 4JI1~:',: 

,'~, ',. -. , __ :, : ! JU1)y

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SOUTHLAND T RANSIT, INC. 

S UBSTANCE ABUSE PREVENTION 


Notice of Testing 

Employee Name: ______ _ _ _ _ __________ _ 

Supervisor Authoriz!ng Test: _____ _ _ _ _ _ ______ _ _ 

Collection Site: 

Addl"ess: 

1) 

Was employee transported: 

Yes 

No 

2) 

Was employee supervised: 

Yes 

No 

If yes, to 1 and/or 2, by whom: 

Sent on: Date: _ _ , _ _ , _ _ 

Time: ___ _ 

Testing Authority: 

DOT 

Non-DOT 

STI 

Testing Category: 

__ Pre-Employment 

Post-Accident* 

_ 

Random 

_ Reasonable Suspicion"" 

_ 

_ Return-ta-Duty 

_ 

_ Follow-up 

__ Retest (also check what retest type retest originated from) 

'Attach completed (Form F) .. Attach completed (Form E) 

Comments: ___ _ _ _ ___ _ _ _ _ ___________ _ 

(Form D) 

Page 22 005

( 

.- ,. 

S'L :' . 

SOUTHLAND TRANSIT, INC. 


FT A D RUG & ALCOHOL COMPLIANCE 

Reasonable Suspicion Summary 

This form can only completed by a supervisor who has been trained to detect the 

signs of drug andlor alcohol misuse. 

Employee Name: 

Position: 

Observation Date: __ , __ ,_ _ Time: ________ _ 

Unusual Circumstances for observation: _ _____ ___ _ _ ___ _ 

I, 

(,~-~\ 

Objective Facts 

Behavior: 

Appearance: _ _ ___ ____ ____ ___ ___ ______ _ 

Speech: 

Odor: 

Other: 

Supervisor Name: ___ ___--;::----c:::-Oate of Training: __,_ _ ,_ _ 

(Form E) 


( 

-..• ~~ 

, 

.-; ; 

( 

SOUTHLAND TRANSIT, INC. 



Post-Accid ent Summary 

Employee Name: 

Position: 

Dale af Accident: __ , __ , __ Time: _________ _ 

Did Accident result in ... 

1) __ F alalily 2) __ Disabling damage to any vehicle involved 

3) __ Injury requiring immediate transport t6 a medical facility 

If yes to 1, employee shall be tested. 

If no to 1, but yes to 2 and/or 3, was the employee completely discounted as a 

contributing factor? 

_ _ Yes __ No 

If no, employee shall be tested. 

If yes, explain: 

Additional Comments: 

(Form F) 


N- .. ·'..,,· .• ·•· 

( 

( 

SOUTHLAND T RANSIT, INC. 


FTA D RUG & ALCOHOL COMPLIANCE 

Policy Acknowledgement and Consent to Testing 

--,-,--c=---cc-.,---:--,.--,--' acknowledge that 1 have received a copy of the 

Southland Transit, Inc. Substance Abuse Prevention policy, and fu lly understand 

that as an employee I must consent to submit to a drug test and/or an alcohol 

test when required by Federal law, or where otherwise stated in the policy. I also 

authorize the release of all test results obtained during the testing procedure(s) to 

the transit system and it's designated Medical Review Officer and Substance 

Abuse Professional. 

I understand that refusal to submit to testing or providing false information in 

connection with a test may result in disciplinary action, up to and including 

termination. 

Employee Signature 

Supervisor 

Dale 

Original: 

Copy to: 

Personnel File 

Employee and 

Drug & Alcohol File 

(Form G) 


( 

EXHIBIT 10 

1"'-"'.." 

I '

( 

BB&T Insurance Services of California, Inc. 

June 18, 2009 

B8&T - John Burnham Insurance Services 

750 B Street, Suite 2400 

San Diego, CA 92101 

(619) 231 -1010 Fax (619) 236-9134 

CA Ucenso If 0619252 


City Clerks Office 

613 East Broadway. #110 


Re: G&S Transit, In c.; dba: City Cab 

Evidence of Insurance Coverage 


This letter hereby serves as confinnation and evidence Ihal "first dollar" business automobile insurance coverage is 

provided by t1\!: ~ollowing policy: 

Carrier: 

Policy No.: 

I?olicy Teml: 

Mercuty Casualty Company 

AC1I086398 

June 21,2009 to June 21,2010 

In addition, the anached Cenificatc of Insurance adds the City of Glendale, its officers, agents and employees as an 

additional insured 10 the aforementioned policy. 

Please feel free 10 contllct our office should you have any questions 01" require additional information. 

l~,"k you, . C. 

~ 

Phone: (619)525-2862 

Fax: (888) 328-1322 

Em: CCastaneda@BBandT.com 

Enclosure

~978 ( ' 

~--------------~ 

~;~A~C~O~R~D~" ~C~E~R=T:I:F~ICA~rE~O~F--,L~I~A~BlILil~T~Y~I~N~S~U~k~A~N~C~E~~~~;~~~!2~M~";~:='--l 

< .... \~,B&T-JohnBUrnhamrnsservl ces ~;;~~ 

.ANO I ~}AS~~No~THE~F~ 

11 I 

('- ." 750 B Street Suite 2400 (THE POll I ""''''''''-'--1 

San Diego, CA 92101 .- 

1~:~R~ 1 -1010 I ~ I ii=' --~ 

G&S Transit, Inc. ~ 



Sun Valley, CA 91352 

~O!.f'NY ~ BEEN I 

' .~.' .. '~~ 

'""''' " 

:: INSURED: WITH RESPECT TO INHICH nus CE~TIF~~~~- :~~~.a:DING 

DESCRIBeD IiEREIN IS SUBJECT TO ALL THE TERMS. EXCLUSIONS AND CONDITIONS OF SUCH 

r~v~ 1 ayp~DC~~r ____________________________ ~ 

,""""M'" ~~ UMn 

I CLAIMS w.oE ~ OCCUR 

D'd, 2,500 

B 

IAC11066398 06/21/10 COMBINED SINGlE UMlT 

(Ea I

------------,( 

IMPORTANT 

If the certificate holder Is an ADDITIONAL INSURED, lhe policy(ics) must be endorsed. A slalement 

on this certificate does not confer right;; \0 the certificate holder in lieu of such endorsement(s). 

If SUBROGATION IS WAIVED, subject 10 the terms and conditions of Ihe policy, certain policies may 

require an endorsement. A slalement on Ihls certificate does not confer tights to Ihe certificate 

holder in lieu of such endorsement(s). 

DISCLAIMER 

Tho Certilicale of Insurance on the reverse side of Ihis form does not conslilule a contract between 

Ihe issuing Insurer(s), 'authorized represenlalive or producer, and Ihe certificate holder, nor does it 

affirmatively or negatively amend, extend or aller the coverage afforded by the policies listed thereon. 

ACORD 25-S (2001108) 2 of 2 #S3729695/M3729659

(0 

cACORD_ CERTIFICA'I E OF LIABILITY INSURA~CE 

PRoounR 

Marsh Risk & Insurance Services 

license No. 0437153 

777 South figueroa Street 

los Angeles, CA 90017 

Altn: Anna M. Martinez - Ph: (213) 346 5653 

629872-WC-2009 

G&S: 

INSUIl;EO 

G&S Transit, Inc. 



Stn Valley, CA 91352 

DolTE (Idt.l100IYVYVJ 

0712212009 

THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION 

ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE 

HOLDER. THIS CERTIFICATE DOES NOT AMENO, EXTEN D OR 

ALTER THE COVERAGE AFFORDEO BY THE POLICIES BELOW. 

INSURERS AFFORDING COVERAGE 

NAIC ' 

1NSlR£R.o.: liberty Mutual Insurance Company 23043 

INSURER 9: 

INSt.IRER c: 

INSUl.ERD: 

INSURER E: 

~'~~ ~ 

COMMCRCW. GENERAl UABIUlY 

f- ~ ClAIMS MotIlE D OCCUII 

h 

r- 

COMBINEO SINGlE Ul.llt 

(E.-=idon) 

IS 

IT 

I' 

ClAIMS IMDE 

COVERAGE AS RESPECTS me OPERATIONS Of G&S TRANSIT, INC. DBA: CITY CAB 

l05-000685040-01 

CANCELLATION 

SHOULD Io.HV OF THE A801'~ DESC~IBED POlICIES B~ ColHCELLtO DEFORE THE 

i 

, ..... , 

I 


633 E. Broadway,'3OO 

GLENDALE, CA 91208 

ACORD 25 (2001/oB) 

EXPIRolTIO N OolTE THEREOf, THE ISSIlING INSURER Will ENDEA.VOR TO toIII.IL 

~ DUS W ~ITT EN NDT K:E TO TH E CERTIfiCATE HOLDER N.l.MEO TO THE LEfT, 

BUT F~LURE TO DO SO SHII.LL IMPOSE NO ODlIiJATION OR UII.BlUrv Of ,\Ny KINO 

UPON THE IN SURE~, ITS II.GEHTS OR REPFlUEHUTlI'ES. 

A::lAA~~~fli\ ::n~~~~:JnINl

( 

.. '. 

IMPORTANT 

If the certificate holder is an ADDITIONAL INSURED, the poJlcy(ies) must be endorsed. A statement 

on this certificate does not confer rights to the certificate holder in lieu of such endorsement(s). 

If SUBROGATION IS WAIVED, subjectto the terms and conditions aftha policy, certain policies may 

require an endorsement A statement on this certificate does not confer rights to the certificate 

holder in lieu of such endorsement(5). 

, 

,. 

DISCLAIMER 

The Certificate of Insurance on the reverse side of this form does not constitute a contract between 

the issuing insurer(s), authorized representative or producer, and the certificate holder, nor does it 

affirmatively or negatively amend, extend or alter the coverage afforded by the policies listed thereon. 

Acord 25 (2001/08) 

Reverse of Page 1

7955 San Femando Road 

Sun VaUe)', CA. 9135 2- 

rei (818) 252 1670 

Fax (818) 252 1607 

G&S TRANSIT MAIVAGEMENT.Inc. 

; ." " 

. . ~ • .. .' :~ :.: " I ' 

' .

11r. Jano Baghdanian 

November 23, 2009 

Page 2 

This schedule is extremely conservative and it is OUI goal to obtain eNG, hybrid, or propane 

replacement vehicles at a much more aggressive rate than is referenced. 

In an effort to achieve our goal we have been speaking and meeting ",1(11 dealerships and Clean 

Energy in an effort to find vchicles that ",~ll best serve both the City and the drivers. Over the 

past couple ofmontbs we have finally received infonnaljoll which has given us confidence that 

we will be able to obtain vehicles that wjJJ allow us to continue' to provide a fleet that is over 

73 % green sooner than the target date listed above. 

Please also see attachments GI0, GIl, G12, G 13, G 14 aod G 15 of this letter for vehicle model 

years, fleet composition and percentage of "green" and specialty vehicles after annual vehicle 

. replacements. . 

We look fOfW'ard to working with the City aud look fOIWard to your input. Please feel free to 

contact me at my offil'c (8 18-394-4235) or on my cell (818-388-1519)_ 

Sincerely, 

I'Ylt1.1L~ 'h 

S ~1t7fAt.c-/':'J1lYY> 


General Manager

Vebicle repl::\cement plan for year 2010 Attachment G 10 

G&S Transit Management, Inc. dba City Cab 

MODEL YEAR I Fleet composition 

2010R 02 03 04 05 06 TOTAL % 

After After 

Replacement Replacement 

CNG, Hybrid, 

Propane 

"GREEN" 0 0 0 0 0 0 0 0 

Regular Minivan 

"RMV' . 2 0 0 0 0 0 2 13.33 

Wheelchair 

Minivan 

"Whlv.I:V" 0 0 0 0 0 0 0 0 

Sedan 0 2 4 1 5 1 13 86.66 

Total 2 2 4 1 5 1 15 

R - number of the vehicles to be replaced in 2010

Vehicle replacement plan for year 2011 Attachment G 11 



2010' 201lR 03 04 05 06 TOTAL . % 

After After 


CNG, Hybrid, 

Propane 

"GREEN" 0 1 0 0 0 0 1 6.66 


"Rl\1V' 2 0 0 0 0 0 2 13.33 

Wheelchair 

Minivan 

"WhMV" 0 1 0 0 0 0 1 6.66 

Sedan 0 0 4 1 5 1 11 73.33 

Total 2 2 4 1 5 1 15 

~ - number of the vehicles replaced in 2010 

R- number ofthe vehicles to be replaced in 2011

Vehicle replacement plan for year 2012 i\ttachment G 12 



2010* 20n* 2012R 04 05 06 TOTAL % 

After After 


CNG, Hybrid, 

Propane 

"GREEN" 0 1 3 0 0 0 4 26.66 

J3,.egular Minivan 

"RMV' 2 0 1 0 0 0 3 20.00 . 

Wheelchair 

Minivan 

"WhlVrV" 0 1 0 0 0 0 1 6.66 

Sedan 0 0 0 1 5 1 7 46.66 

Total 2 2 4 1 5 1 15 

*- number of the vehicles replaced in calendar year 

R- number ofthevehic1es to be replaced in 2012



MODEL YEAR/Fleet composition 

2010* 2011* 2012* 2013R 05 06 TOTAL % 

After After 


CNG, Hybrid, 

Propane 

"GREEN" 0 1 3 1 0 0 5 3333 


"RMV' 2 0 1 0 0 0 3 20.00 

Wheelchair 

Minivan 

"WhMV" 0 1 0 0 0 0 1 6.66 

Sedan 0 0 0 0 5 1 6 40.00 

Total 2 2 4 1 5 1 15 


R- number of the vehicles to be replaced in 2013

Vehicle replacement plan for year 2014 

Attachment G 14 



CNG, Hybrid, 

Propane 

"GREEN" 

2010* 2011* 2012* 2013* 2014R 06 TOTAL 

After 

% 

After 


o 1 3 1 5 o 10 66.66 


uRMV' 

2 ' 0 

1 o o 

o 3 20.00 

.Wheelchair 

Minivan 

"WhiVIV" 

o 1 

o o o 

o 1 6.66 

Sedan 

o 

o 

o o o 

1 1 6·66 · 

Total 

2 2 

4 1 5 

1 15 



Vehicle replaceJJ?cnt plan for year 2015 

Attachment G 15 


MODEL YEAR 

2010* 20U* 2012* 2013* 2014* 201SR TOTAL 

After 

Replacement 

% 

After 

Replacement 

CNG, Hybrid, 

Propane 

"GREEN" 0 1 3 r 5 1 U 73.33 


"R!\1V' 2 0 1 0 0 0 3 20.00 

Wheelchair 

Minivan 

''WhI\1V'' 0 1 0 0 0 0 1 6.66 

Sedan 0 0 0 0 0 0 0 0 

Total 2 2 4 1 5 1 15 

* - number of the vehicles replaced in caJendaryear 

Rp number of the vehicles to be replaced in 2015

MINUTES 

REGULAR MEETING 

GLENDALE TRANSPORTATI ON & PARKING COMMISSION 

JANUARY 25,2010 

The regular meeting of the Glendale Transportation & Parking Commission (TPC) of Monday, January 

25,2010 was called to order at 6:10 pm by Chairperson Welch. 

ROLL CALL 

COMMISSIONERS PRESENT: 

Commissioner Fuad 

Commissioner Sahakian 

Commissioner Yacoubian 

Commissioner Weisman 

Chairperson Welch 

STAFF PRESENT: 

Jano Baghdanian, Traffic and Transportation Administrator 

Tad Dombroski, Parking Manager 

Alina Morshidian, Administrative Analyst 

Maria Maldonado, License Investigator 

Steve Rodriguez, License Investigator 

Christina Sansone, General Counsel- Public Works 

Anush 8eglaryan, Commission Secretary 

POSTING OF AGENDA 

The agenda for the Monday, January 25, 2010 regular meeting of the Glendale Transportation 

and Parking Commission was posted by Friday, January 22, 2010 before 5:30 p.m. on the 

bulletin board outside of City Hall. 

APPROVAL OF MINUTES 

The minutes of the December 7, 2009 special meeting were approved as written. 

ORAL COMMUNICATI ON 

Discussion is limited to items NOT a part of this agenda. Each speaker is allowed five minutes. 

The Commission may question the speaker but there will be no debate or decision. 

, 

Chairperson Welch opened the public hearing for this item, and there was (1) speakers for this 

item. 

1. Herbert Molano 

ACTION ITEMS 

5 (a). Report Regarding Application for Renewal of an Owner's Permit to 

Operate Taxicab SelVice in the City of Glendale by G&S Transit 

Managemenl, Inc. DBA City Cab 

(1) Motion to approve the application with findings for an Owner's Permit 

to operate Taxi Cab Service in the City of Glendale by G&S Transit 

Management, Inc. DBA City Cab. 

(2) Motion to deny the application for an Owner's Permit to G&S Transit 

Management, Inc. DBA City Cab and continuing the matter with no further 

public notice 10 February 22,2010.

Jano Baghdanian, Traffic and Transportation Administrator, introduced this item to the 

Transportation and Parking Commission and provided an overview. Mr. 

Baghdanian explained the process and background of how an owner's permit is obtained and 

the ordinance dealing with owner's permits and renewals. He provided a background and 

summary on the current applicant - G&S Transit Management Inc., DBA City Cab who has 

submitted an application for renewal of owner's permit to operate taxicab service in the City 

of Glendale. Mr. Baghdanian stated that under the public convenience and necessity, City 

Cab has meet the requirements that are necessary to continue to operate a taxi service in the 

City of Glendale, and staff is recommending the approval of the renewal of the owner's 

permit. Chairperson inquired about the nUIlJ.ber of permits and the renewals of other cab 

companies. Mr. Baghdanian stated there is a 5 year expiration and that all will be coming to 

the Commission within the next year or two. The issue of ownership was raised by the 

commission and Mr. Baghdanian referred the issue to Ms. Sansone, who explained to the 

Commission that the issue at hand is more of a public convenience and necessity one more 

so than ownership. 

Commissioner Fuad inquired as to whether the Commission may look behind taxi 

corporation;5 and consider who are the owners/investors. Ms. Sansone stated that 

corporations are separate legal entities under the law regardless of whether they have the 

same corporate officers. If a corporation is in good standing with the Secretary of State, 

meets the requirements of the Glendale Municipal Code and other laws, the Commission 

would not inquire any further into the corporate structure. As the Code is currently written, the 

Commission cannot deny a permit simply because the applicant corporation has the same 

corporate officers as another taxicab corporations unless there are further facts in the record 

to show that the public convenience and necessity have not been met because of the 

existence of common corporate officers in more than one taxi corporation. 

Chairperson Welch opened the public hearing for this item, and there were (3) speakers for 

this item: 

1. Herbert Milano 

2. John Gantus 

3. Sheldon Baker 

The public hearing closed and the TPC held a discussion on the item. Commissioner Yacoubian 

stated that she believes the public necessity and convenience has been met. Commissioner 

Sahakian agreed with Commissioner Yacoubian and he added that he is concerned with the 

procedures the City has in place to regulate the industry, such as how we measure response 

time. Commissioner Sahakian proposed that we begin measuri ng the response time and that we 

look at owner's permit renewal dates. He stated that we look at the permit that expires last and 

set aU the renewals to expire at that date, but that the permits will stili be issued to the same 

companies. He also proposes the formation of a sub~committee, to draft procedures to regulate 

industry. Chairperson Welch commented on how there is no competitive bidding process in this 

taxi cab allocation system. Mr. Baghdanian mentioned extending the expiration date wh ile these 

issues are being looked into. Commissioner Fuad stated he is in favor of approving now for 

maybe the four years and not the five. Commissioner Weisman moved the motion with the 

discussed modifications and Commissioner Sahakian seconded the motion to approve owners 

permit to operate taxicab service in the City of Glendale by G&S Transit Management, Inc. DBA 

City Cab until December 15, 2013. The vote was as follows: 

Commissioner Fuad 

Commissioner Sahakian 

Commissioner Yacoubian 

Commissioner Weisman 

Chairperson Welch 

Aye 

Aye 

Aye 

Aye 

Aye

INFORMATION & UPDATE 

6. Proposed Preferential Parking for the 100-300 block of Windsor Road, 

between Brand Boulevard and Glendale Avenue. 

Jano Baghdanian, Traffic and Transportation Administrator, introduced this item to the 

Transportation and Parking Commission and provided an update and brief overview. Mr. 

Baghdanian stated that staff had received a petition for the implementation of a preferential 

parking program on Windsor Road between Glendale Avenue and Brand Boulevard. The 

petitioner requested the petition due to concerns from residents about employees of nearby 

businesses parking on-street on Windsor Road and therefore impacting the on-street parking 

available for the residents. The petition is being processed and a staff report has been 

prepared for presentation to TPC. There was a meeting with the auto dealers of Brand 

Boulevard and they expressed concerns with the implementation of the preferential parking 

program and that could have implications for their customer/employee parking. They 

requested the item be postponed to give them some time to meet with City staff and discuss 

the long/short term solutions. The Chamber of Commerce also has approached the City and 

asked that we look at this issue from a larger scale and not just one street at a time. Mr. 

Baghdanian stated that this item wi ll be brought back to the Commission in the February TPC 

meeting. 

Chairperson Welch opened the public hearing for this item, and there were (6) speakers for 

this item: 

1. Razmik Grigorian 

2. Reggie Louie 

3. Johnny Harrison 

4. Rich Roche 

5. Annette Vartanian 

6. Herbert Milano 

The public hearing closed and the TPC held a brief discussion on the preferential parking 

issue that was presented. 

Commissioner Yacoubian brought up the issue of having a moratorium; Mr. Baghdanian 

stated that it is a possibility and referred to legal counsel, Chris Sansone. Ms. Sansone stated 

that in order to place a moratorium, an ordinance would be required. Commissioner Sahakian 

brought up variances and what it will take to have the TPC provide input to the planning 

commission when it comes to new development or IT trip generations or parking tables and 

provide their input. Mr. Baghdanian stated that it is possible, but it will have to go to City 

Council for their consideration but that we will get further information. 

COMMISSION/STAFF COMMENTS/UPDATES 

ADJOURNMENT 

Mr. Baghdanian stated that a rolling calendar is in the works. He stated that the Mobility Plan 

and many other related items will be brought to the Commission within the next six months. 

For the March meeting, there will be two traffic calming items. In April, there will be a few 

Mobility Plan items which will be presented. In the May meeting, all the pedestrian safety 

efforts that are currently underway will be presented, along with an overview. He also 

mentioned a presentation which will be presented to City Council on the potential for a high 

speed rail, which Commission will be informed of time/date. Commissioner Fuad inquires 

about the Bicycle Master Plan, and Mr. Baghdanian stated it will be brought back to 

Commission.

Chairperson Welch adjourned the meeting at 8:55 pm with no objection.

MOTION 

Moved by Commissioner HEISHAN I seconded by 

Commissioner HELen , that upon consideration afthe application, 

public records, !'ep0l1s und aU dOClimclltmy evidence submit1ed with regard to the upplication for 

renewnl or an owner's permit to operate taxicab service in the Cily of Glenda le and hrlVing had n 

public hearing on the subject application, the TrnnspOl1ation & Paddng Com mission hereby 

approves the application ofG&S Transit Management, Inc. DBA City Cab, 7955 San Fernm.1do 

Road, SUIl Vn lley, CA 91352, for an owner's permit to operale lifieen (15) vehicles for faxicab 

service in the City of Olen dale based upou the following ftndings: 

1. To Ihe extent the ttpplicant has been required, the applicant hfls complied with all lel'nlS 

and conditions of Title 5, Chapter 5.84 of the Glendale Municipal Code. 1995. 

Up 10 this point Ihe applicant has met nil applicable requirements and has signed a 

statement on Ihe application indicating fhal if approved they wiU comply with all 

rcq\liremcnts, iucluding tbe eight-ycil l' vehicle age requirement. 

2. Thc applicant has proven by a preponderance of the evidencc that public convcnicnce and 

necessity requires the operation of the vehicles fot· which the permit npplication WflS mnde 

in IIml: 

iI. 

Publie COllvcnience and necessity was demonstrated based on lettcrs of support 

provided by thc applicant dUl'iug the pel'lni! review process. 

3. Pursuant 10 Section 5.84.090.BA oflhe Glendale Municipal Code. 1995, the color 

scheme, nmnc and insignia to be \lscd on the vehicle is not in conflict wi th those llsed by 

any olher laxicnb vehicle service in Glcndalc. 

4. The apemlot's permit shnll expire on De cclUbe~ 2013. 

Vote 8S follows: 

Ayes: FUAD, YACOUBIAN, I-lEIS~IAN, SAHAKIAN. \-lBLCH 

Noes: 

Absent: 

Abstain: 

" Motion passed on January 25, 2010 Regular Hecting of the Traffic & Transportation 

Commission. 

GcneralCOul1'P\lWiOWOIkS

CITY OF GLENDALE CALI FORN IA 

REPORT TO TRANSPORTATION & PARKING COMMISSION 

January 25, 2010 

AGENDA ITEM 

Report Regarding Application for Renewal of an Owner's Permit to Operate Taxicab Service in 

the City of Glendale by G&S Transit Management, Inc. DBA City Cab 

(1) Motion to approve the application with findings for an Owner's Permit to operate 

Taxicab Service in Glendale by G&S Transit Management, Inc. OBA City Cab 

(2) Motion to deny the application for an Owner's Permit to G&S Transit Management, 

Inc. DBA City Cab and continuing the mailer with no further public notice to February 

22,2010 

COMMISSION ACTION 

Public Hearing 0 Ordinance 0 Consent Calendar 0 Action Item ~Report Only 0 

Approved for January 25. 2010 calendar 

ADMINISTRATIVE ACTION 

Submitted 

Stephen M. Zurn, Director of Public Works 

Prepared 

Alina C. Morshidian, Administrative Analyst 

Reviewed 

Jano Baghdanian, Traffic & Transportation Administrator 

Christina Sansone, General Counsel 

Rebecca Granite-Johnson, Executive Analyst 

RECOMMENDATION 

Siaff respectfully recommends tllat the Transportation and Parking Commission approve the 

application for renewal of an owner's permit to operate fifteen (15) taxicab vehicles in Glendale 

by G&S Transit Management, Inc. DBA City Cab. City Cab is currently approved for 15 vehicles 

and is requesting to renew permits for the same number of taxicabs. A motion is attached for 

the Commission's consideration.

SUMMARY 

The applicant, G&S Transit Management, Inc. DBA City Cab, has been in business since 1994, 

and currently holds permits to operate taxicabs in many other cities within Southern California. 

The applicant appears to have established himself in the community. The Company is in full 

compliance with insurance requirements and the City is satisfied with the applicant's service to 

date. 

The applicant is seeking 10 renew permits for fifteen (15) vehicles already operating in Glendale. 

In the opinion of City slaff, the applicant submitted adequate evidence to show that renewing the 

permits for 15 City Cab taxis would be appropriate at this time. 

Currently, the City of Glendale has a taxicab cap of 82; thus no more than 82 taxicabs are 

allowed to legally operate in the City at one·time, unless the Transportation & Parking 

Commission (TPC) or City Council alters the cap. At this time, 81 taxicabs have received 

permits to operate in the City. 

Since City Cab wishes 10 renew permits to operate fifteen (15) vehicles in Glendale, and not 

increase Iheir fleet in the City, and since they are in good standing, slaff respectfully 

recommends that the Transportalion & Parking Commission approve the application for renewal 

of an owner's permit to operate 15 taxicab vehicles in Glendale by G&S Transit Management, 

Inc. DBA CIIy Cab. A motion is attached for the Commission's consideration. 

BACKGROUND 

On July 23, 2009, the City Clerk's Office received a renewal application for an owner's permit by 

G&S Transit Management, Inc. DBA City Cab, 7955 San Fernando Road, Sun Valley, CA 

9135210 operate fifteen (15) laxicab vehicles in Glendale. The applicant submitted an 

application to the City Clerk within the window specified in the Glendale Municipal Code (GMC). 

The following is an evaluation of G&S Transit Management, Inc. DBA City Cab's application for 

an owner's permit in accordance with Chapter 5.84 of the GMC. 

1. Applicant Information (GMC 5.B4.090.B.1 ) 

G&S Transit Management, Inc. DBA City Cab is a duly incorporated business in the State of 

California. The applicant has provided a certificate of domestic slock ownership and a 

current certificate of good standing issued by the California Secretary of State, which has 

been verified by City staff. 

2. Business AddressNehlcle Storage (GMC 5.84.090.B.2 and 5.84.090.8.5) 

The application states that the business address is 7955 San Fernando Road, Sun Valley, 

CA 91352. The dispatch of the vehicles will lake place at this business location. The 

vehicles are individually owned by the drivers and are therefore not stored at this location. 

3. Color Scheme/Logo (GMC 5.84.090.B.41 

The color scheme of the vehicles is black and yellow. The vehicles are black with a yellow 

roof, hood and trunk. The lettering is white indicating ·CITY CAB~ across the driver's side of 

the vehicle. Vehicle numbers is also indicated in a white color and located on front quarter 

panel of the vehicle on the driver's side. The telephone number is on the rear quarter panel 

and the toll-free number is marked on the trunk of the vehicle. The applicant 11as had this 

color scheme since the TPC approved their application in 1995. At Ihis time no other

operator or applicant has vehicles with this color scheme. Please see photos provided 

(Exhi bit A). 

4. Fare Schedule IGMC 5.84.090.B.6) 

The proposed rates of fare are: 

$2.65 

$0.30 

$0.30 

Flag Drop (First 1/9 mile of 37 seconds or fraction thereof) 

For each additional 1/9 Mile or thereafter ($2.70 per Mile) 

For each 37 seconds of waiting time and/or traffic delay ($29. 19/hour wait) 

The applicant stated that at least one rate card is posted in each vehicle. These rates are 

higher than taxicab fares charged by San Gabriel Transit. Inc. DBA Bell Cab and People's 

Taxi which are currently operating in the City of Glendale. Please see the comparative 

matrix shown in Exhibit B for a comparison of rates and number of vehicle permits with 

existing providers. The applicant has certified thai all taxicabs are equipped with a taximeter 

that is in compliance with Sections 5.84.200 through 5.84.230 of the GMC. 

5. Experience (GMC 5.84. 090.B.6) 

G&S Transit Management has been operating City Cab in the City of Glendale since 1995. 

The applicant has been in business since 1994. The president of the company, Timmy 

Mardirossian, has extensive experience in taxicab and other types of public transportation 

services and has worked in transportation management positions since 1991. G&S Transi t 

Management is currently licensed to operate taxicab service in cities within Los Angeles 

County (Los Angeles, Burbank and Pasadena). Mr. Mardirossian is also the president of Tri 

City Transportation Systems, Inc., which operates Checker Cab and Yellow Cab. He is also 

the president of San Gabriel Transit, Inc., that operates Bell Cab. 

6. Insurance (GMC 5.84.380) 

If G&S Transit Management, Inc. DBA City Cab is approved for renewal of an owner's 

permit to operate taxicab vehiCles within the City of Glendale, proof of insurance will be 

subject to the review and approval by the City of Glendale's Risk Management office. 

7. Training 

G&S Transit Management, fnc. DBA City Cab has an extensive training prograrn for its 

drivers (including training for new drivers), dispatchers, and Customer Service 

Representative. City Cab's comprehensive training program for its drivers include driver and 

passenger safety focusing on proper use of safety belts, child safety restraints, safe driving 

speeds, turning maneuvers, following distances, weather conditions, defensive driving, 

sensitivity and empathy training, and highway driving, as well as sensitivity/disability 

awareness. Employees that have contact with the public must undergo customer service 

training. 

The applicant has supplied the City of Glendale with a copy of its operating plan, which 

addresses among others the following subjects: driver screening, vehicle dispatching, and 

vehicle maintenance, in addition to safety procedures, training and substance abuse 

programs. 

Drivers are tested for drugs and alcohol, and a drug free workplace is part of the orientation 

curriculum. Dispatchers must undergo forty hours of on-the-job training which includes an 

ovetvlew of taxicab service policies and procedures, map reading, automated and manual

dispatching systems and passenger sensitivity training. Customer Service Representat!ves 

are trained in phone etiquette, map reading, policies and procedures, the service area and 

passenger sensitivity. 

8. Vehicle Descri ptionlVeilicle Inspection Maintenance (GMC 5.84 .090,B.~ and 5.84,370) 

G&S Transit Management, Inc. DBA City Cab proposes to continue to operate fifteen (15) 

taxicab vehicles in Glendale. The applicant described the vehicles as being traditional four 

(4) seat passenger sedans. The applicant provided a list describing the vehicles tllat will be 

operating in City of Glendale which includes information such as unit number, year, make, 

Vehicle Identification Numbers, license pl ate , and seating capacity. All of th e vehicles are 

within the eight-year age requirement. G&S Transit Management, Inc. has a comprehensive 

vehicle Maintenance Program which contains preventive maintenance, repairs and record 

keeping. They have implemented a preventive maintenance inspection system. The system 

is PC based database that tracks and reports on scheduled preventive maintenance 

inspection. Furthermore, all drivers are required to perform a thorough pre-trip inspection of 

their vehicles before providing service. 

9. Violations (GMC 5.84.110) 

According to the City Clerk's Office, no notice of violation has been issued to G&S Transit 

Management, Inc. DBA City Cab by the City of Glendale. 

10. References (GMC 5.84.090.B.8) 

The applicant provided five (5) wrilten professional references and one (1) written personal 

reference. References were verified and were favorable to the applicant. 

11. Special Programs 

G&S Transit Management, Inc. DBA City Cab is the leader in the development of software 

that supports taxicab operations for digital dispatch and operations management. This 

program improves the efficiency of taxicab operations. Other areas of special programs 

include Guaranteed Ride Home Program for employers of Rideshare Program, free rides 

during special times of the year in order to prevent drunk driving behaviors, and finding 

innovative approaches to providing service to ADA-eligible passengers, and special discount 

vouchers for senior citizens. 

G&S Transit Management is committed to operate "green- vehicles (eNG, propane, and 

hybrid). The company has provided the City their taxicab replacement program (Exhibit C) 

for the fifteen (15) vehicles currently operating in the City of Glendale. 

12. Public Conven ience and Necessity (5.84.1 03) 

This application is to renew an existing owner's permit for City Cab; therefore public 

convenience and necessity have previously been demonstrated in the issuance of an 

owner's permit for fifteen (15) vehicle permits to City Cab. The applicant also submitted a 

leiter from the CEO of a local medical facility who indica ted that City Cab drivers have been 

serving the facility for some time. 

Furthermore, G&S Transit Management, Inc. has operated City Cab since 1994 when 

incorporated, and has served Glendale clients since 1995. They have maintained their client 

base. 

The applicant submitted a statement of support from the City of Burbank's Community 

Development Department, the Glendale Surgery Center, Access Services, the Verdugo Hills 

Medical Associates, Jacob Orphali, M.D. and the Armenian Youth Association of California.

In addition, City Cab has maintained an on time service ratio of over 88% (service within 15 

minutes) in year 2008; and the same has improved to 91% in the first half of 2009. The 

applicant's Statement of Public Convenience and Necessity is attached as Exhibit D. 

Therefore, the applicant has satisfactorily met the requirements set forth in section 5.84.103 

of the GMC with regard to public convenience and necessity for fifteen (15) vehicles. 

G&S Transit Management, Inc. DBA City Cab has satisfied all Ihe conditions required per 

Chapter 5.84 of the Glendale Municipal Code for an Owner's Permit to operate taxicab vehicle 

service. Allhis time, slaff requesls approval of the attached motion findings for this operator. 

EXHIBITS 

A. Color picture of logo and scheme 

B. The comparative matri~ for a rates and number of vehicle permits with existing providers 

C. Taxicab Replacement Program 

D. Applicant's statement of public convenience and necessity

MOTION 

Moved by Commissioner ______________ _______ ___ , 

seconded by Commissioner _________ ______ ___ _ _ _ _ _ , 

that upon consideration of the application, public records, reports and aU documentary evidence 

submitted with regard to the application for renewal of an owner's permit to operate taxicab 

service in the City of Glendale and having had a public hearing on Ihe subject application, the 

Transportation and Parking Commission hereby approves the application of G&S Transit 

Management, tnc. DBA City Cab, 7955 San Fernando Road, Sun Valley, CA 91352, for an 

owner's permit to operate rirteen (15) vehicles for taxicab service in the City of Glendale based 

upon the following findings: 

A. To the extent the applicant has been required, Ihe app lican t has complied with all terms 

and conditions of Title 5, Chapter 5.84 of the Glendale Municipal Code, 1995. 

Up to this point the applicant has met all applicable requirements and has signed a 

statement on the application indicating that if approved they will comply with all 

requirements, including the eight year vehicle age requirement. 

8. The applicant has proven by a preponderance of the evidence that public convenience 

and necessity requires the operation of Ihe vehicles for which the permit apptication was 

made in Ihal: 

1. Public convenience and necessity was demonstrated based on lellers of support 

provided by Ihe applicant during Ihe permit review process. 

C. Pursuant to Section 5.84.090.B.4 of the Glendale Municipal Code, 1995, lhe color 

scheme, name and insignia tQ be used on the vehicle is not in conflict wi th those used by 

any other taxicab veh icle service in Glendale. 

Vote as follows: 

Ayes: 

Noes: 

Absenl: 

Abstain: 

Chairperson 

(;J 7', 6:.z:;--'· ::ll'BQ 

Motion approved at the ________ TPC meeling. 

~_S~f1~ ;!.rq~~ 

WUOII Oel S'I

MOTION 

Moved by Commissioner ____________ _ ,seconded by 

Commissioner _ ____________, tha t arler conducting a public hearing on 

January 25, 2010 and upon the review and consideration of all materials and exhibits of 

record, and receiving evidence, both oral and documentary, with regard to the application of 

G&S Transit Management, Inc. DBA Ci ty Cab, 7955 San Fernando Road, Sun Valley, CA 

91352, for an owner's permit to operate fifteen (1S) vehicles for taxicab service in Ihe City of 

Glendale, the Transportation & Parking Commission hereby continues the matter without 

further public notice \0 February 22, 2010, for the purpose of preparing findings in support of 

DENIAL of said application. 

Vole as follows: 

Ayes: 

Noes: 

Abstain; 

Absent: 

Motion passed at the _________ , 2010 Transportation and Parking Commission 

meeting. 

Motion denied at the ________ TPC meeting. 


_&k~ -'=-'....,--_ 

Geneml Cou6scI: Public Works 

1Jut.e.~_...-, 

. / · ;

Exhibit B 

2010 PERMITTED TAXI CAB PROVIDER RATES 

TAXI 

FLAG DROP ADDITIONAL 

PER HOUR 

OWNER 

WAITING TIME 

COMPANIES RATE MILE WAITING TIME 

1I9th mile @$0.30 

City Cab Company G & S Transit Management, Inc. $2.65 

(S2.70 Per Mile) 

ea. 37 sec. @SO .30 $29.19 


1/9th mile @ $0.30 

Checker Cab Tri-City Transportation Systems, Inc. 52.65 

($2.70 Per Mile) 

ea. 37 sec. @$0.30 S29.19 


Yellow Cab Tri-City Transportation Systems, Inc. 52.65 

1f9th mile@$0.30 

($2.70 Per Mile) 

ea. 37 sec. @SO.30 $29.19 


Bell Cab San Gabriel Transit, Inc. 52.45 

1!7th mile @ SO.35 

(S2.45 Per Mile) 

ea. 47.5 sec. @ $0.35 $26.53 


People's Tax! Gorgee Enterprises, Inc. $2.45 

1f7th mile@$0.35 

(52.45 Per Mi le) 

ea. 47.5 sec. @$0.35 526.53 

Petros Keshishian, President 

TOTAL 

LICENSES IN 

·COMPANY TOTAL VEHICLES PERMITTED FY 2009-2010 

Bell Cab 12 12 

Checker Cab 8 8 

City Cab Company 15 15 

People's Taxi 29 29 

Yellow Cab 17 17 

Total" 81 81 

- The GMC allows for 82 taxi licenses to be issued. Currently one (1) license is available to be issued.

"EXHnUT C" 

7955 SIIIl Femalldo Road 

Sun Valley, CA. 91352 

ToI(818)252 1670 

Fllx (818) 252 ! 607 

G&S TRANSIT MANAGEMEN,T, 

. 

Inc. 

.. 

' ..' 

, . ' j .... 

dba City Cab 

November 23,2009 

Mr. Jano Baghdanian 

Administrator 

Traffic and Transportation Division 


613 E. llroadway , 

Glendale, CA 91206·4391 

Re: G & S Transit - Vehicle Replacement Program 

Dear Mr. Baghdanian: 

This letter shaH serve to outline our taxicab replacement program for the 15 vehicles currenlly 

operating ill the City of Glendale. 

G & S Transit is ded icated to providing the cities in which we oj)crate with "grccll" vehicles 

(CNG, Propane, or hybrid). As yOll are aware, the taxicab drivers own their vehicles. They are 

wil1ing to replace their taxicabs with clean air vehicles, however wanted to p\l1"chase eNG duc to 

the high cost of hybrid vehicles. Over the last couple of years, Ford slopped manufacturing CNG 

cars and the cost of rctrofitiing WCiS prohibitive. We have put an intemal program in place, and 

the drivers are aware that it will be mandatory that any rep lacement vehicle is a clean fuel 

vehicle, ancll hey agree with this direction. 

Additionally, we have seell an increase in the need for regular and wheelchair accessible 

minivans (specialty vehicles) to service the City. Therefore, \ve IUlVe inco rporated additional 

vails in our replacement program. 

The following is the schedule of vehicles which will be put into servicc replacing existing 

vehicles: 

2010 - 2 minivans 

201 1 - I wheelchair van and 1 clean fuel vehicle 

2012 - t minivan and 3 clean fuel vehicles 

2013 - I clean fuel vehicle 

2014 - 5 clean fw!1 vehicle 

2015 - 1 clean fucl vehicle

Ivfr. Jano Baghdanian 

November 23, 2009 

Page 2 

TIlls schedule is extremely conservative and it is our goal to obtain eNG, hybrid, OJ' propane 

replacement vehicles at a much more aggressive rate than is referenced. 

In au effort to achieve our goal we have been speaking and meeting with dealerships and Clean 

Energy in an effort to find vehicles that will best serve both the City and the drivers. Over the 

past couple of months we have finally received infonnalion which has giyen us confidence that 

we will be able to obtain vehicles that will allow us to continue"to provide a fleet that is over 

73% green sooner than the target date listed above. 

Please also see attachments G 1 0, GI l, G 12,013, G 14 and GIS of this lettcr for-vehicle model 

years, fleet composition and percentage of "greenlt and specialty yehicles after annual vehicle 

replacements. . 

We look forward to working with the City and look forward to your input. Please feel free to 

contact me at my offi,e (818-394-4235) or on my cell (818-388-1519), 

Sincerely. 

Mw1in Shatakbyan 

General Manager




2010R 02 03 04 05 06 TOTAL % 

After After 


CNG, Hybrid, 

Propane 

"GREEN" 0 0 0 0 0 0 0 0 


"RMV' . 2 0 0 0 0 0 2 13.33 

Wheelc.hair 

Minivan 

"WhMV" 0 0 0 0 0 0 0 0 

Sedan 0 2 4 1 5 1 13 86.66 

Total 2 1. 4 1 5 1 15 

R - number of the vehicles to be replaced in 2010



MODEL YEAR I Fleet comp'osition 

2010' 20llR 03 04 05 06 TOTAL "% 

After After 


CNG, Hybrid, 

Propane 

"GREEN" 0 1 0 0 0 0 1 6.66 


"RJ."\1V' 2 0 0 0 0 0 2 .13.33 

Wheelchair 

Minivan 

"WhMV" 0 1 0 0 0 0 1 6.66 

Sedan 0 0 4 1 5 1 11 73.33 

Total 2 2 4 1 5 1 15 

*- number of the vehicles replaced in 2010 





CNG, Hybrid, 

Propane 

"GREEN" 

~egular Minivan 

(jRl\1V' 

2010' 2011' 2012R 04 os 06 TOTAL 

After 

% 

After 


0 1 3 0 0 0 4 26.66 

2 0 1 0 0 0 3 20.00 . 

Wheelchair 

Minivan 

"WbMV" 

0 1 0 0 0 0 1 6.66 

Sedan 

0 0 0 1 5 1 7 46.66 

Total 

2 2 4 1 5 1 15 

*- number ofthe vehicles replaced in calendar year 

~- number of the vehicles to be replaced in 2Ul2




2010' 2011" 2012" 2013R 05 06 TOTAL % 

After After 


CNG, Hybrid, 

Propane 

"GREEK" 0 1 3 1 0 0 5 33.33 


"RMV' 2 0 1 0 0 0 3 20.00 

Wheelchair 

Minivan 

"Wb.MV" 0 1 0 0 0 0 1 6.66 

Sedan 0 0 0 0 5 1 6 40.00 

Total 2 2 4 1 5 1 15 






2010* 2011* 2012* 2013* 2014R 06 TOTAL % 

After After 


CNG, Hybrid, 

Propane 

"GREEN" 0 1 3 1 5 0 10 66.66 


"RM'V' 2 0 1 0 0 0 3 20.00 

. Wheelchair 

:Minivan 

"WhMV" 0 ' I 0 0 0 0 1 6.66 

Sedan 0 0 0 0 0 1 1 6.66 , 

Total 2 2 4 1 5 1 15 

*7' number of the vehicles replaced in calendar year 


Vehicle replacen;tent plan for year 2015 Attachment G 15 


MODEL YEAR 

2010* 2011* 2012* 2013* 2014* 201SR TOTAL % 

After After 


CNG, Hybrid, 

Propane 

"GREEN" 0 1 3 r 5 1 11 73.33 

Regular :Minivan 

"RMV' 2 0 1 0 0 0 3 20.00 

Wheelchair 

Minivan 

"WbMV" 0 1 0 0 0 0 1 6.66 

Sedan 0 0 0 0 0 0 0 0 

Total 2 2 4 1 5 1 15 



, 

"EXHIBIT D" 


This is a renewal application for taxicab servIce for the City of Glendale basedpn the public 

convenience that has been previously established by the City. 

Previously the Transportation and Parking Commission established Ihe Need and Necessity for 82 

operating taxicab permits In fhe City of,Glendale. 

Presently Ihere are 81 aclual permits issued as follows: Checker Cab - 8, Tri-City Yellow Cab - 17, 

City Cab· 15, Peoples Taxi - 29 and Bell Cab - 12. G&S Transit Management. dba City Cab, Is 

asking to be reissu~d 15 permits for this renewal period. 

City Cab Company has maintained an on lime service ratio of 88%, (service within 15 minutes) with 

111,494 orders served during 2008. For the first six months of 2009 the on-time performance has 

improved to 91 % with 46,960 orders served. 

Burbank Bob Hope Airport taxicab business Is down more th an 20%. Regular taxi business is down 

19.93% in City of Glendale (first six months of 2009 compared to first six months of 2008) and 

more than 20% in Burbank and Pasadena, also in City of Los Angeles. Opening of -Americanadepartment 

stores and residential complex did not generate additional business for taxicabs as 

expected. G&S Transit Management has 15 taxicabs exclusively licensed in City of Glendale. 

The transportation needs of the Glendale community are being met in an outstanding manner by 

the current fleet of taxis. All "special needs~ passengers are being serviced by the existing fleet. The 

hotels, hospitals and local businesses are being serviced in a very timely and professional manner. 

The recant addition of "taxi slands" during the past year has enabled the taxis to stage themselves 

through out Ihe community thus providing timely service while not adding to the congestion on the 

streets or pollution in the area. 

In conclusion, since the current taxis are keeping the transportation needs of Glendale serviced on 

time, in clean vehicles and with professional drivers, there is not a need to increase the operating 

fleet in Glendale. An increase in' the operating neet would only cause the drivers to suffer a 

substantial reduction in their incomes without improving llle already superior service the City of 

Glendale is experiencing. 



NOTICE OF APPEAL 

eIT'( CLERK 

1010fEB-9 PH 2:47 

PART A NOTICE TO APPELLANT (please Read Carefully): 

J. This (orm mus', be prepar~ and filed in oiplicalc within fifteen (l 5) days of tlle date of the decision being 

'PJ"'led, 

2. Every question must be answered. 

3. Ifa question doe.s nol apply. you must answer "does not apply" or words 10 tllal effect. . 

4. Failure to properly fil l out this notice or failure to make a sufficient statement ora case in this notice. even jf 

in facl you have valid and sound grounds for appeal, may cause your appeal 10 be dismissca fonhwith. 

S. Attach additional pages for long answtrS. 

6. Prior to complcLing this fonn you should read ·the uniform appeal procedure GMC. J995, Chapler 2.88, 

attached. If Jl is not anached. ask for il. 

PART B APPEAL BACKGROUND INFORMATION /./ .(i-./.. QC: 

1 

. ) 

, ~ f II ./7 f.~ '?6d c,,:

PART C 

,_ 

- 

STATEMENT OF .... .J.ROR: 

. '. 

. 13. , D? )'o.u cC?~ I,epd thaI there was 3 "iolalion of a specific provision of law which fonns the basis for lhis appeal? 

, c ''. . y" 1i1I. No.' tJ 

b. If you answer (a:' ,a" is "Ye~ ,. s ~ t e each specir~] rqvision of law you conlend was violaled. 

~:to.t:..,,~ JU. ... ~ ( 

2a. Do you contend that the board, commission or officer exce.erlerl its authority by virtue of any of the provisions 

of law given in answer "lb"1 Yes ~ No 0 

b, If your answer to "2a" is "Yes", · icate which prov·sions and slate speclficallY 'each act which was in excess of 

authority: ~~ 

3a, Do you contend !hal the board, commission or officer (ailed to fulfill a mandatory duty by any provision of law 

given in answer to "l b"? Yes~ No D . . . ,. , 

b. If you answer to" " is "Ye " tale ,hlch pravi ion nd the specific du ty which It (ailed [0 cxercisc. 

43. Do you contend that the board, commission or officer refused [0 hear or consider certain facts before rendering its 

decision? Yes !Xl No 0 . 

b. If your answer to "4a" is "Yes", stale each such (act and for each fact, slate how it should havc changed the act, 

detennination or ruJing: . "1 

,)""" 4;Hadit .",,-~d- ( 

Sa. Do you contend that the evidence before lhe b03J"d, c~mmission or orrK:er was insufficient 0c.l9adequale to 

support its action, delennination or ruling or any specific finding in SupP0rlthereof'? Yes ~ No 0 

b. lfyour answer 10 ·'Sb" is "Yes", state wh e~i:~+ was necessary but lacking: 

. - , ( 

6a. Do ·you contend Ihat you have new evidence of malenal facts no! previously presented, which if considered 

should change the act, dClcnninalion, or ruling? Ycs D No ~ . 

b. If your answer 10 "6a" is "Yes", Slale each new material ract not previously presented to [he board, comrllission 

or officer, (and for each racl Slate why it was not avai lablc or with the exercisc or reasonable diligence could nOl 

have been discovered and presenled previously by appellant). 

The foregoing slatements contained in PART B and PART C, above, are true lind correct to the best of my 

koowlodg' ",d boli,r.· 

..---.-c- , , '-{- l( I ;c 

.~'i. 1 ,L.- ~ )oJ ~ 

'1-/0 

Filed: 

Appeal received by 5jIY ClerklZoning Administrator 

BY:P;)h~ 

Appeal Fee $/tJO ,,(J 

R" dp' No . I J ? $1( 

(if applicable) 

( 

,

ATI'ACHMENT __ ~( _ _ ____ _ ___ _ 

Please be advised that I represent G&S Transit Management, Inc" a California corporation, dba 

City Cab ("0&3"), which js the current holder of fIfteen (15) Taxicab Owners' Permits 

("Penni Is") ill the City of Glendale, California. This shall serve as an appeal from the 

determination of the Traffic and Transportation Conunission oflhe City of Glendale (hereinafter 

referred to as "Commission"), taken all January 25, 20 10. Tlus appeal is made pursuant to 

SectiollS 5.84. 115 and 2.88 aflhe Glendale Municipal Code. 

Tlus appeal is brought on the grounds that the Conurussioll failed to give due consideration to all 

of the facts and recommendations of staff, and denied G & S a renewal of its Permits for the five 

(5) year period pennitled under the Glendale Municipal Code, and recommended by staff, and 

which den ial was inconsistellt with the past pnlctiecs of the Commission andlol' the City Council 

of the City of Glendale. 

In addition, the appli cation and business plan snbmitted to lhe City by G & S called for a 

systematic, and continual replacement of current taxicab vchicles with upMto-date "green" 

vehicles. The plan was hased on a period of fi ve (5) years, based upon a Dve (5) year renewal of 

the Permits, which is permitted under the Glendale Municipal Code, and which has been the past 

practice of the 90mmission aDd/ol' the City Council. Th..iswas denied by the COtlunissioJl in its 

decision on G & S's application. It will be difficult to accomplish this plan in less than five (5) 

years. 

Further, the CommissiOll indicated its intent to sholi'en future renewals so that all permit§ would 

expire on the same date. This will create fulther hardships in upgrading fleets and is a major 

policy sbift by the Commission, as opposed to the City Council. 

· 1·

· BAKER, OLSON, LECROY & DANIELIAN 

A LAW CORpORATION 

OALtERIA OfFIC E TOWER 

lOOWEST BROADWAY, SUITE flOO 

GLENDALE, CAUfORNIA 91210 

TElEPHONE 181B) 502,uoo 

FAC$ I/.Ue (61B)241·~ 

W(;BSIlE;WttN 90!.ptAW COM 

SHElDON S. IlAKER 

ERIC OlSON 

CHARLES L tECROY, UI 

AASEN O.r.NlElloVl 

ANAHITA Z. fERASAT 

Hynee S. KOlANJWl 

OF COUNSEL 

JOHN J. JACOBSON 

JOHN ~l OANT\JS 

fAEDERICK L SIMMONS 

March 4, 20 10 

By Hand and by Email 

Honorable Frank Quintero, Mayor 

Honorable Laura Friedman, Council Member 

Honorable John Drayman, Council Member 

Honorable David Weaver, Council Member 

Honorable Ara Najarian, Council Member 


613 East Broadway, Suite 220 


Re: 

Notice of Appeal of G&S Transit Management, Inc. 

dba City Cab dated 02/09/10 

Honorable Mayor and Members of the City Council: 

This letter is to give you our reasoning for filing the above Appeal from the 

Transportation and Parking Commission Decision of January 25,2010. 

The basis behind the Appeal is that at the Commission hearing, the 

Commission's decision was made at a time when further public input was 

inappropriate. While the Commission voted to renew the application of G&S, it 

was for a fou r-year period, rather than the requested and customary five-year 

period. Further, the Commission expressed an -intent" to have all cab permits of 

all companies expire simultaneously. This action by the Commission causes 

concern in that there is no /egal requirement that all permits expire 

simultaneously and both the action by the Commission and the expressed 

"intent" of the Commission are a change from existing past practices of the City 

Council and the CommIssion. We suggest that the ramifications of such a 

decision are very significant, and represent a change in policy, which we believe 

requires the members of City Council to express their thoughts. 

Among the considerations are the following:

Honorable Major and City Council Members 

March 4, 2010 

Page 2 

1. The G&S application contains a business plan, as requested by the 

City, and was based on a five~year renewal. The five-year term is 

esse ntial because of the economic implication of several of the key 

elements of the business plan, such as the conversion of cabs to green 

cabs. A period less than five years upsets the business plan as 

presented. At the hearing, th ere was little or no discussion given to 

that implication of a reduced permit period on the business operation 

and none was given as to what is now expected under the G&S 

business plan. The drivers will be asked to make significant capital 

investments in newer "green" cars, and without the assurance and 

comfort of a five-year permit, it can be expected th at many of them 

may balk. Financing cou ld also be difficult to obtain. A five-year plan 

cannot be done in four years. G&S was not asked to do so. 

2. If the shorter period was adopted under an agenda of "competition" or 

"monopoly", then that is an issue that needs airing by the Councjl. In 

fact, there is no monopOly. There are two distinctly separate 

ownerships of the cab companies in Glendale. Competition already 

also exists among the drivers. 

3. There is no legal requirement for the Commission in the future to put 

all cab licenses fOf renewal at the same time. As a result, it is an 

"intention" only and not a "policy." However, Commi ssion members 

stated that G&S was not in default in any manner and was abiding by 

all the terms of the permit. If the "intention" is not followed through, 

G&S is penalized with a shorter period , is faced with confusion in its 

business plan, and other operators are not subject to the same rules. 

Those implications were not discussed by the Commission. 

4, On the other hand, if tile "intention" is carried out, other applica nts will 

have an even shorter period of time for a business plan to be carried 

out. We understand the next round of renewals are scheduled to be in 

November 201 1, which would give a new permit period of only two (2) 

years - again significantly impacting the expectation of a business plan 

which would maximize the use of "green" cars in Glendale. The result, 

more likely than not, may be business as usual with no creative 

changes, such as green cabs and other potential improvements within 

Glendale for the riding public. There was no discussion of these 

implications by the Com mission. 

Based upon the above, the Appeal was filed in order to give the City 

Council an opportunity to express their views and to consider the implications of

Honorable Major and City Council Members 

March 4, 2010 

Page 3 

the action by the Commission, and establish an appropriate policy for Glendale to 

be followed by all operators as we ll as the Commission in the future. 

Should you or olhers have questions with regard to th is matter, please do 

not hesitate to contact us. 

Very truly yours, 

Sheldon S. Baker 

of BAKER, OLSON, LeCROY & DANIELIAN 

John M. Gantus 

of JOHN M. GANTUS & ASSOCIATES 

SSB/JMG/c 

cc: 

Transportation & Parking Commission Members 

Commissioner Marc JacQubian, by hand and email 

Comm issioner Aram Sahakian, by hand and email 

Commissioner Wi lliam Weisman, by hand and email 

Commissioner Peter Fuad, by hand and email 

Commissioner Christopher, by hand and ema il 

Mr. Jano Baghdanian, by hand and email

5,S·tOIO 

\I ~ 

E-;

5.84.010 

shall be painted a distulc-tive color for the purpose-of 

identification. 

"Commission" means d1e transponation aud parking 

commission. 

"Dial-a-ride vehicle" means and includes every 

motor vehiclc which has a distulct color or commercial 

appearance used in the business of carrying passengers 

to various destinations; and which is hired 

from a public or private garage by one (1) or more 

persons; to varying destinations and rolltes which are 

under the joint control of the driver and the passengers 

being carried therein; for a compensation which 

is fixed in accordance with the distance traveled by 

zonc. 

"Driver" mcans and includes every person who 

drives or is in actual physical control of any automobile 

for hire, dial-a-ride vehicle, jitney, nonernergency 

medical vehicle, or tax.icab. 

"Jitney" means and includes every motor vehicle 

of a distinct color or commcrcial appearance used in 

the business of carrying passengers; and which is 

hired from any fixed stand or location, or is hail ed; 

and which travels along a fixed route; for a compensation 

which is fixed in accordance with the distance 

traveled. 

"Motor vehicle" means every self-propelled vehicle 

used for transportation of persons over the publie 

highways otherwise than upon fi xed rai ls or tracks. 

"Nonemergency medical vehicle" means cvery 

vehicle, operated or hired from a public or private 

garage for a fixed compensation and used for the 

tran sportation of the sick, injured, invalid, cOllvalescent, 

infinn orothelwisc incapacitated persons whose 

medical conditions require medical trallsportation 

services but do not require emergency services or 

equipment durulg transp0l1. 

"Owner" means and includes every person ownuig 

or directing the general operation of any automobile 

for hire, dial-a-ride vehiclc, jitney, nonemergency 

medical vehicle, or taxicab for hire. 

"Person" means a natural persoll, corporation, 

partnership or any other business entity. 

"Public conven ience and necessity" means fitting 

or suited to the public need; there is both a present 

and future apparent reasonable need for use of the 

service, and tbe public highways and public welfare 

are not unduly burdened by such sen'icc. A case of 

··public convenience and necessity·· exists where a 

transp0l1ation business is ready, able and willing to 

serve the public generally without discrimination, 

with reasonable efficiency, at a reasonable price, and 

which includes the criteria sct forth under Sections 

5.84.100 and 5.84.103 ofthi!> chapter. 

"Taxicab" means and includes every motorvehicle 

of a distinct color or commercial appearance used in 

the bu si ness of carrying passengers; and which is 

rented from a publi c or private garage or any fixed 

stand or location, or is hailed, the desti nation and 

route of which are under the exclusive control of the 

passengers being carried therein. 

"Taxicab stand" means and includes a publ ic place 

alongside the curb of a street or elsewhere in the city 

which has been des ignated by the director of public 

works as reserved exclusively for the use oftaxicabs. 

"Taximeter" means and iuc/udes a mechanical or 

electronic instrument or device by which the charge 

for hire of a passcngcr-canying vehicle is mechanically 

or electronically calculated and registered, either 

fo r distance traveled, or for waiting timcor both, 

and upon which such charge is indicated by means of 

figu res. (O,·d. 5552 § 1,2007: Ord. 5223 § I, 1999: 

O,·d.5 139§ I, 1996: Ord. 5048 §§ 1-3, 1994: prior 

code §§ 20-1-20-9.1) 

5.84.020 License/penni( required. 

A. Every owner and driver shal l obtain a permit 

as required by this chapter. In addition, a ~eparate 

license shal l be obtained for every motor vehicle operated 

pursuant to this chapter. 

B. The amount or rate of any pemlit, license or 

other fee shall be established and/or modified by 

resolution of the city council. The schedule for such 

fees shal l remain on file and be ava ilable in the office 

of the city clerk. The city clerk shall review the fees 

charged at least once annually and shall , with the approval 

of the city manager, recommend changes to 

the collncil when appropriate. (Ord. 5048 § 4, 1994: 

prior code § 20-1 0) 

225 

(GJen .... 1e Supp. NQ. 1 f. 5-(7)

5.84.090 

sider and grant the applicatioll for an owncr's penni! 

outside of the established time period. 

B. App lication Requirements. No owne·r's pennil 

shall be issued until the applicant (1) has deposited 

with the city clerk a permit application fee and all 

other sums of money as may be required under this 

code; and (2) has submiued an application to the cify 

clerk [or an owner's penni! containing true and con·eel 

infonnation, verified under oath. No owner's pennit 

application conta ining false or omitted infonnation on 

the application fOlm shall be deemed to be accepted. 

The application shall include, but 110t be limited to, the 

fo llowing infonnation: 

1. Applicant TnfOlmation. Iftheapplicanl is a sole 

proprietorship: the owner's name, age, citizenship, 

residence and business addresses, and residence and 

business telephone numbers.lfthe applicant is a partnerShip 

or limited partnership: the names, ages, citizenship, 

business and residence addresses and telephone 

numbers of caeb partner. If one or more of the 

general partners is a corporation, the provisions of this 

section pcrtaining to corporate applicants shall also 

apply. If the applicant is a corporation: the corporate 

name, date and p lace of incorporation, addresses and 

telephone numbers of each officer and director and 

agent for service of process. A corporate applicant 

must also provide a certificate of domestic stock ownership 

and a current certificate of good standing issued 

by the Califomia Secretary of State. Jfthe applicant is 

a cooperative, member stock-typc operation, service 

organization, or association, the applicant must include 

thc names, mailing and street addresses and 

telephone number of each officer, dircctor and shareho 

lder owning any share or portion of any share in the 

organization or association. The name, mailing and 

street address, and telephone number of a person authorized 

to accept service of legal process must also be 

included; 

2. Business Address. Provide business address of 

location from which business will be conducted, 

where di spatch will be conducted and each location at 

which the business's vehicles will be garaged. 

3. Vehicle Description. A description of each motor 

vehicle the applicant proposes to use, including, 

but not limited to: the number, make, model, model 

year and IYpe of vehicie(s). the sealing capacit)' of 

each. according to its trade or [acrOlY rating, or if a 

truc)..:. the actual canying and seating capacity thereof: 

the vehicle license Ilumber(s): and the vehjcle idelltifi· 

cation number(s) if available. If such infonnatioll is 

nor available at the lime that the application for all 

owner's petmit is fi led with the city clerk, the applicanl 

shall submit such infonnation to the city clerk for 

celtification prior to issuance of an owner's penn it; 

4. Color Scheme. A permanently applied color 

scheme, name, monogram or insignia which is not in 

conflict with and does not imitate any color scheme, 

name, monogram or insignia in current use by another 

entity. Applicants mllst submit a mockup or photo of 

the color scheme and logo on a proposed vehicle; 

5. Vehicle Storage. The street number and exact 

location of the public or private garage from which 

each such vehi cle is to be operated; 

6. Fare Schedule. A schedule of the rates of fares 

to be charged for cany ing passengers. In the case of 

dial-a-ride vehicles, a map of fare zones slmll also be 

fi led, and in the case of jitneys, a map of the routes to 

be established shall also be filed; 

7. The pastexpericnce of the applicant relating to 

operation of the activity beingrcquested and the name, 

add ress, telephone number and past experience of the 

person to be in charge of the premises or business; 

8. Submit at least one personal and one professional 

reference; 

9. A statemcnt as 10 any and all existing owner's 

pennits in other jurisdictions, copies of said owner's 

pemlits in each jurisdiction and the name, address, and 

telephone number ofa representative of suchjurisdictions 

where said owner's penn its are held; 

10. A statement as to any previous pennit suspensions, 

denials, tenninations, cancellations or revocations 

in any jurisdiction and an explanation of th e c ircumstances 

regarding same; 

II. The applicant's agreement to subm..it to a background 

investigation which shall be conducted by 

agencies deemed appropriate by the city; 

12. Operating P lan. Submit a detailed explanation 

of how business will be conducted containing alleast 

the following information: 

a. Staffing p lan, 

227 

(Glendale Supp. No. I. 12·02)

5.8-1.100 

d, The character, experience and responsibility of 

the applicant as detenl1illed tlu·ough rhe application 

and background investigation: 

2. The commissiOll may determine the maximulll 

number of taxicab vehicle licenses available TO 

owner's pennit applicants or applicants for additional 

vehicles for existing taxicab owners pursuant to Sec~ 

tion 5.84.070, by using the following methodology: 

a. Itl the event the city receives no more than one 

application fo r a taxicab owner's pennit pursuant to 

Section 5.84.090 or fo r additional taxicab vehicle licenses 

pursuant to Section 5.84.070, the commission 

may award to said applicant any number of taxicab 

vehicle licenses up to and including ten percent ofthe 

existing taxicab vehicle licenses currently issued and 

in lise in the city as of July 1 of the year sa id applicalion 

is under consideration but in no event' shall the 

lolal number of taxicab vehicle licenses exceed the 

maximum amount established by the city council or 

the commission pursuant to Section 5.84.1 OO(C)(J). 

b. In the event the city receives two or more 

applications for ncw taxicab owner's pennits pursuant 

to Section 5.84.090 or for additional taxjcab vebicle 

licenses pursuantto Section 5.84.070, theconunission 

'may a llocate among said applicanls a total number of 

vehicle licenses up to and including ten percent ofthe 

existing vehicle licenses currently issued and ill use in 

the city as of July J of the year said applications are 

under consideration but in no event shall the total 

number of taxicab vehicle licenses exceed the maximum 

amount established by the cily council or the 

commission pursuant 10 Section 5.84.1 OO(C)(!). 

C. Any unallocated vebicle licenses may be available 

for allocation the following year and each successive 

year until all vehicles up to Ihe maximum amount 

pursuant to Section 5.84.IOO(C)( I) are allocated. 

D . Owner's permits shall become effective upon 

approval and fmdings of fact by the commission subjcctto 

celtification by the city clerk that the vehicle(s) 

lisled under the application comply with the requi rements 

of Section 5.84.370. 

E. Upon being granted an owner's permit, the applicant 

shall have ninety days from the dale of commission 

approval to install alllhcnecessary equipment 

required by Ihis chapter 011 the vehicle(s) listed under 

the application. Said nincty-day time period is so let ~ 

for the Pl.Ilvose of permitting lhe applicam (ime to expend 

the funds necessal)' to propcrly outfit said vehicle(s) 

and does not grant any right to operate said vebicle(s) 

prior to the city clerk's certification. 

F. In the evcnt a person possessing an owner·s 

pennit does nol obtain al1 the vehicle licenses as all o 

cated to said person by the commission, said person is 

precluded from obtaining additional vehicles until the 

following application acceptance period whereupon 

said person may apply fo r additional vehicles over the 

number in use by said person pursuant to the procedure 

set forth in Section 5.84.070. 

G. If, upon inspection, the vehicJe(s) described in 

the application are found to comply with the requirements 

of this chapter, the city clerk shall certify said 

vehicles, issue an owner's pennit celtificate pursuant 

to Section 5.84.060 for a period oftimc not to exceed 

five years, and issue an mmual vchicle license for each 

vehicle pursuant to Section 5.84.370. All persons possessi.ng 

owner's pelmits must reapply within theapplicalion 

acceptance period pursuant to Section 5.84.090 

within sufficicnt ti me so as to prevent such owner's 

permits from expiring. 

H. lffor any reason the city clerk dcnies certificalion 

of any vehicle(s) described in the applicant's 

owner's perrnit application, said application shall be 

subject to denial pursuant to Section 5.84.1 10. (Ord. 

5332 § 3, 2002, Ord. 5223 § 4,1999, Ord. 5139 § 7, 

1996, Ord. 5048 §§ 20, 23,1994, pr;orcode §§ 20-45, 

20-46) 

5.84.103 Public convcni ence a nd necessityli'indings 

by co mmission. 

A. The commission, when considering findings for 

public convenience and necessity as set forth in Section 

5.84. 100, may consider, but is not limitcd to, the 

followi.ng factors: 

I. Appl icanl meets all the requirements set forth 

in this chapter; 

2. Applicant has provided sufficient proof of all of 

the following: 

a. Experience in the business for which he or she 

is applying, 

229 

(Glendale Supp. No. I. 1l-01)

5.84.110 

5.84.110 Owner's pCI'mil-Denial 

Rc\'ocatiol1-Suspension, 

A. Ul addition 10 the 'failure of an owner's pcmlil 

applicant to comply with all the tenns and tondiliolls 

of this chapter, the commission may deny the application 

for an owner's pemlit or revoke or suspend an 

owner's penni! if, based 011 substantial evidence, the 

comm Ission finds that any motor vehicle proposed to 

be operated is inadequate or unsafe or that the applicant 

has been convicted of a felony, a violation of any 

narcotic law or any penal law involving moralturpitude. 

B. The commission shall have the power to revoke, 

suspend or cancel any owner's pennit ifit finds, 

based on substantial evidence, that the public convenience 

and necessity does not requirc the samc or for 

any reasonable cause which, in its sound discretion, is 

contrary to the public welfare including, but not limite? 

to, the dispatching of an unlicensed or unpennitled 

driver or vehicle. 

C. Conviction of any offense set forth in Section 

5.84.l50(A) and 5.84.380 shall constitute grounds for 

sumlllaJY denial of an application for an owner's permit 

by the chief of police, city manager or city clerk, 

or any designee thereof. Except as otherwise provided, 

the exercise of such power !;hal l bc subject to the affected 

applicant having been given adequate notice 

and opportunity to be heard pursuant to Section 

5.84.1 50(B). (Ord. 5332 § 6,2002, Ord. 5223 § 7, 

1999, O,·d. 5139 § II, 1996, Ord. 5048 § 25,1994, 

prior code § 20-48) 

5.84.115 Appeal-Own er's permit. 

Any person aggrieved by the denial of an owner's 

pennit, or pennit for operating additional vehicles pursuant 

to Sectioil 5.84. 104(B), or from the denial of an 

application fi led outside the acceptance period pursuant 

to Section 5.84.090(A), may appeal thcdecision of 

the commission to theeity counci l within the time and 

the maimer prOVided in Chapter 2.88 of th is eode. 

(Ord. 5 139 § 12, 1996, Ord. 5048 § 22, 1994, prior 

code § 20-45.2) 

5.84.120 Driver 's permit-Applieatioll 

Controlled substance aDd alcohol 

testing-Late fee-Renewal. 

A. Any driver desiring to obtain a driver's pemlil 

required hy Section 5.84.030 shall make application 

therefor to the city clerk as set forth in this section. 

Nonemergency mcdical vehicle drivers shall meet the 

requirements of this chapter in addition to any other 

requirements or regulations pursuant to state law. 

B. The application for such driver's pcnnit shall 

be verified under oath and sha ll include the following 

infonnation: 

I. Three recent photographs (2/1 x 2" head and 

shoulders) of applicanl taken within one year immediately 

preceding the filing of the appl i,cation; 

2. The applicant's name, age, business and residence 

addresscs, and telephone numbers; 

3. The applicant's past experience in operating 

automobiles; 

4. Tbe names and addresses of the applicant's 

current employer and previous employers during the 

preceding three years; 

.5. A copy of the applicant's valid Califomia 

driver's license; 

6. For lloncmergency medical vehicle drivers, a 

verified copy of the applicant's valid adult CPR and 

emergency first-aid cel1ificales; 

7. A statement as to whether a driver's license has 

ever been issued to the applicant by any other stale or 

governmental agency and whelileranydliver's license 

issued to the applicant has ever been suspended or rcvoked; 

8. Convictions, if any, in any court of Jaw; 

9. A signed agreement to submit to a background 

investigation and a local warrant cheek; 

10. A set of fmgerprints reviewed and approved by 

the city clerk; 

1 I . The name and address of the owner ofthe vehicle; 

J 2. Theendorsemcnt oftbe appl icant's employer if 

the applicant is not self-employed; 

13. A copy of the applicant's dri ver's record froln 

the California Department of Motor Vehicles; 

14. Such additional infonlultion as may be required. 

231 

(Gltlld~k Supp. No. I, )2..ol)

5.84.150 

5.84.150 Dd"el')s pcrmit-Suspension 

R evoca tio II-Ad m in istra li \ 'e 

hea ring. 

A, Grounds for Denial, Suspension or Revocation. 

In addition to IIny other provision in this chapter, 

commission of the following offenses shall constitule 

ground s for denial, suspension or revocation of any 

temporary or permanent driver's pcnnit issued pursuant 

10 thi s chapter. Where convictions are required, a 

plea of nolo contendere or a plea of guilty for the purposes 

of this chapter shall be deemed the same as a 

conviction. Nothing in this section shall prevent the 

chief of police, city manager.or city clerk, or any designee 

thereof, from suspending, denying or revoking a 

driver's pennit for reasons other than those listed 

within thi s section if, in his or her SOllnd discretion, the 

exercise of such pennit consti tutes a substantial risk to 

thc safely or welfare of tile pu blic. 

I . The fo llowingofTenses shall constitute grounds 

for immediate suspension as sel forth in subsection 

(B)(2) of this section. Therc shall be no right of ap ~ 

peal: 

l. Status as a registered sex offender pursuant to 

Penal Code Section 290, 

j i. Conviction of posscssion of any controlled substance 

or narcotic within tile last ten years, 

iii. Conviction of the following offenses within the 

last seven years: Vehicle Code Sections 14601.3, 

14601.4, 14601.5, 2000 1, 20003, 20004, 23 104, 

23153~ Penal Code Sections 118, 192,529.5; and any 

felony listed in the Penal Code including those 

charged as misdemeanors pursuant to Penal Code Sec. 

tion 17(b)( 4), 

iv. Conviction of the followingoifenses within the 

last three years: Vehicle Code Sections 31, 125 00, 

14601,14601.1, 14601.2,20002,23103,23152 and 

23220, 

v. Conviction of any violation of this chapter 

within the last three years and no more than one such 

violation within twelve mon ths prior to the date of 

application; 

2. Conviction of any crime involving moral turpitude; 

3. A driving history indicating convictions of 

three or more moving violations within the last three 

years with two or more of such cOllviclions occuning 

wi th in the lasll\\'elve monlhs fro111 rhe dale of the application. 

There shall be no right of appeal ; 

4. Two or more accidents where the applicant was 

found (0 be at fault as ind icated by records of the Califomia 

Depal1menl of Motor Vehicles, and at least one 

such finding OCCUlTing within twelve months prior to 

the date of application. There shall be no right of appeal; 

5. Physical or mental incapacity to safely operate 

any vehicle govemed by this chapter. Such incapacity 

may inc lude but shall not be limited 10 the driver's 

previous history of controlled substance 01' alcohol 

abuse, or both. The delennination of physical or mental 

incapacity may be reconsidered upon a showing of 

sufficient proof, such as a written statement froln a 

duly licensed physician or mental health professional, 

Ihat the applicant or permittee is capable of operating 

the vehicle safely and perfonni.ng such olherduties as 

are required by this chapter; 

6. Incompl ete, incOITcct or false infonnatiOIl on a 

driver's pennitapplication or renewal, whether a rnot 

the applicant intended to submit the application in 

such a manner. Such applicant shall not be ent itled to 

reapply fo r a driver pennit for a period of one year 

from the date of denial or revocation; 

7. Substantial evidence offacts ofeilher physical 

or moral deficiencies of the applicant which in the 

sound discretion oflhe cil ief of police, city manager or 

the city clerk, or a designee thereof, would render such 

applicant not a competent person to operate an automobilc 

for hire, dial-a-ride vehicle, jitney, nonemergency 

medical vehicle or tax icab. 

S. Procedure for Denial, Suspension or Revoea ~ 

tion. 

J. The city maoager, chicf ofpoliee, city clerk, or 

aoy designee thereof, shall have the power to deny, 

sllspend or revoke a driver's pelmit upon any of the 

grounds sct fOlt h ill this chapter. Except as otherwise 

provided, the exercise of such power shall be subject 

to the affected applicant or pennittee having been 

g iven adequate notice, pursuant to subsection (EX3) of 

lhis section, of a hearing, the proposed action, the reasons 

therefor, and a copy of the charges upon which 

th e action is based. 

233 

(G lendale S"pp. No. I. 11-02)

5.84.170 

tion [or Lhc permit or license as provided in this chapter. 

No substitute vehicles shall be allowed . 

C. All persons or corporations having an owner' s 

permit pursuant to (his chapter shal l submit to the ciry 

clerk upon request of the city clerk a statement signe.d 

under penalty of perj ury showing the make. model, 

year, vehicle license number and vehicle identification 

number of each vehicle wruch is to be available for 

hire commencing July 1st of that year. (Ord. 5139 

§ 18, 1996:0m.5048§ 18, 1994: priorcode§ 20-41) 

5_84_180 Schedule of fa rcs. 

The owner of every automobile for hire, dia!·a-ride 

vehicle,j itney or taxicab operating in the ci ty shall file 

with his or her application for an owner's penn it a true 

and CDlTeci schedule of fares to be charged for the 

transportatioll of passengers in any and all vehicles 

operated by such owner, and such owncr shall not 

change or aJllend the fares ill any mamler without first 

filing such changed or amended [tires with the city 

clerk thirty days prior to the effective date of sllch 

change or amcndment. No person sllall charge, collect 

or receive any other or different compensation [or the 

use of such automobile for hire, dial-a-ride vehicle, 

jitney or taxicab than that specified in the schedule of 

fares on file with the city clerk and at the time in effect. 

(Ord. 5139 § 19, 1996: Ord. 5048 § 5, 1994: prior 

code § 20-12) 

5.84.1 90 Cerla in item s to be displayed. 

A. Every automobile for hire, dial-a-ride vehicle, 

jitney, nonemergency medical vehicle and taxicab 

shall have displayed in plain view in the rear passenger 

compartment thereof at all times a sign stating in 

clearly legible characters the rates of fare charged fo r 

carrying pa.o;sengers therein, the owner's name or the 

fictitious name under which the owner operates, the 

business address and telephone number of sucb owner, 

and the license number furnished by the city clerk. 

B. In addition to the sign required under subsection 

A of this section, every automobile for hire, diala-ridc 

vehicle, jitney, nonemergency medical vehicle 

and taxicab shall have displayed in plain view in the 

rear passenger compartment thereof a pennanenlly 

affixed printed sign not less than eight by five inches 

in size with lette-ring nor less than three· sixteenths ()[ 

an inch in height (or eighteen poinllieivctica regular). 

which sign shall contain the minimum following. language: 

NOTICE TO PASSENGERS 

Thisvehicle is regulated for your health, safety, and 

conveniencc. The regulations require: 

1. This vehicle to be kept neat, clean and sanitary. 

2. 111e driver shall be COlllteoUS and neat and 

clean in appearance. 

3. Smoking by the drivcr or passengers is prohib ~ 

ited. 

If you have any reason to bcljeve Ihat this vehicle 

has not been operated in compliance with these requirements 

or that the service provided has been 

ul1satisfactory, please ca ll the City of Glendale at 

(818) 548-2090 between 8:00 a.m. and 5:00 p.m. 

GNC Sec. 5.84.360. 

The exact location of the signs required by this sectiol1 

shall be approved by the city clerk who shall be 

guided sole ly by the criteria set forth above. (Ord. 

5332 § 8, 2002: Ord. 5048 § 6, 1994: prior code 

§ 20-14) 

5.84.200 Taximeters generally. 

No owner or driver of any tax.icab operated in the 

city pursuant to the tenns of this chapter shall have 

any such vehicle not equipped with a taximeter of such 

type and design as may be approved by the city manager 

or city clerk. The owner of such taxicab shall 

keep such meter accurate atall times. Such meter·shall 

be subject to inspection from time to time. The c ity 

manager, city clerk or a designee thereofor any pol icc 

officer ohhe city is authorized at his or her instance or 

upon the complaint of any person, to investigate such 

taximeter and upon discovery of any inaccuracy of 

such taximeter to remove or cause to be removed fi'om 

service any such vehicleequippcd with such taxjmeter 

234-1 

(Glendale Supp. No. I, 12·01)

5.84.220 

alLached to the taximeter in dIe ··il1l1se" position until 

the passeJlge·r has entered the taxicab, except in the 

case of a request for a taxicab at a specified time and 

location in which case the "flag" may be placed in 

the "in-usc" position at the time and loeation requested 

by the customer, or at any time thereafter, 

after the driver has personally contacted such eus· 

tomer. No driver, while Ganying passengers, shall dis· 

play the "flag" in such position as to denote that such 

vehicle is 110t employed, or to fail to place the "flag" in 

the "home" or "for hire" position at the termination of 

each and every service. (prior code § 20-17) 

5.84.230 Tnximetel·s-Fa,·c receipt. 

No driver of any taxicab, upon receiving full paymenl 

for a fare as indicated by the taximeter, shall 

refuse to give a receipt upon the request of any passenger 

making such payment. Such receipt shall ind i 

cate the amount orthe fare, the date, the initialloeation 

and destination of the trip, the taxicab number, 

and the name of the driver. (prior code § 20~ 18) 

5.84.240 Taxicab-Hiring procedure. 

A. The services of a taxicab operating pursuant 

to any permit granted under this chapter shall be 

avaiJable only upon telephonc call, engagement of 

the taxicab when parked at a taxicab sland or when 

hailed, but not otherwise. No taxicab driver, owner, 

or his or her agent shall solicit passengers from or 

about the vehicle. 

B. No owner or driver of any taxicab shall park 

or stand the same upon any public highway in the 

city for any period of time longer than is necessary to 

discharge or receive passcngers. (Ord. 5139 § 21, 

1996: prior code § 20-20) 

5.84.250 Taxicalr-Service. 

All persons engaged jll the taxicab business in the 

city operating under this chapter shall render an over· 

all service to the public desiring to use taxicabs and 

shall keep open twenty-four hours a day for the purpose 

of receiving orders and dispatching vehicles. 

They shall answer and dispatch all call s received as 

soon as possible, and if service cannot be rendered 

within a reasonable time, they shall so notify the pro- 

spective passenger tlte approximate time that scrvice 

can be rendered and give the reason rllcrefor. The 

holder of any owner·s pemlir who renlScs m accept a 

call any,,,,here within the corporate limits of the city 

at any time when such owner has available vehicles 

or who fai ls or refuses to give service without reasonable 

cause relating to the health, safety orwclfare 

of the driver, shall be deemed to be ill violation of 

this chapter and his or her owner's pennit shall be 

subject to revocation procedures. (Prior code § 20- 

20.5) 

5.84.260 Automobiles for hire-Hiring 

procedure. 

TIle services of an automobile for hire operating 

pursuant to any pemlit granted under this chapter 

shall be available only upon telephone eall or upon 

engagement at the public or private garage from 

which sLlch vehicle is operated. No person shall 

cruise or cause or pelluit to be cruised any automobile 

for hire. An automobile for hire shall be deemed 

to be cruising when it solicits or takes on any passenger 

other than in response to all order given at its garage, 

or in response to a telephone call requesting 

transportation. (Prior code § 20-21) 

5.84.270 Dial-a-ridc vchiclcs-lliring 

procednre. 

The services ofa dial-a-ride vehicle operating pu r 

suan! to any pem1it granted under the provisions of 

this chapter shall be available only UPOD telephone 

call. No dial-a~rjde vehicle driver, owner, or his or 

her agent shall solicit passengers from o r about the 

vehicle. (Ord. 5139 § 22, 1996, Ord. 5048 § 7, 1994, 

prior code § 20-21.4) 

5.84.280 Jitneys-Hiring procedul·e. 

The services of a jitney operating pursuant to any 

permit granted under this chapter shall be available 

only upon engagement ofthejitney at locations along 

its fixed route, but not otherwise. No jitney driver, 

owner or his or her agent shall solicit passengers 

from or about the vehicle. (Ord. 5139 § 23, 1996: 

prior codc § 20-21.6) 

235 

(Gle"dak Supp. Nil. ) I. S.{)7)

5.84.360 

E. A II vchicle fod1ir. ope,...t ions shall have dis· 

abled accessible vchicles as required by fedcralla\\ 

as it now exists or mil)' hereafter be amended. (Ord. 

5139 § 28, 1996: On.!. 5048 § II, 1994: prior code 

§ 20·30) 

5.84.363 Automobile for hire, taxicau a nd 

lIonemergcncy medical vehicle age 

requirements. 

No automobiles for hire or taxicabs, exceeding 

eight years of age from JanualY I sl of the yea r of 

manufacture shall be allowed 10 operate within the 

city. No Ilonemerg.cncy medical vehicle exceeding 

fifteen years of age from January 1st of the year 

manufacture shall be allowed to operate within the 

city. Existin g pennitlees shal l comply with this sectiOll 

5.84.363 no later than July I, 1998. (Ord. 5139 

§ 29, 1996: Ord. 5048 § 12, 1994: prior code § 20· 

30.1) 

5.84.367 Vehi cle identification-Decals. 

A. No vehicle shall be pemlitted to operate pursuant 

to this ch apter without identification decals, 

issued by the city clerk, signifying authority to operate 

in the city. Automobiles for hire, dial-a-ride vehicles, 

jitneys, and nonemcrgency medical vehicles 

shall be idcntified by onc decal pennanently affixed 

to th e left rear bumper of said vehicle. Taxicabs shall 

be id enlilied by two annu al vehicle license decals 

placed in the center or the taxicub identification dccals 

permanently affixed to the upper front por1ion of 

the right and left front doors, respectively. 

B. Decals shall be issued by the city c lerk upon 

payment of a vehicle identification decal fee, as established 

by resolution of the c ity council pursuant to 

Section 5.84.020(8). 

C. Vehicle identification decal(s) shalt remain 

art'ixed 10 the vehicle(s) until such a time as the age 

of the veh icle(s) exceed the vehiclc age limit pursuantlO 

Section 5.84.363, in the event of revocation or 

sllspensioll of the owner's permit under which the 

vehicle operates pUrSIl

5.S-USO 

of automobile liability Insurance with a deductible 

limit. provide a policy ofuutomobi!c liability insurance 

in the same limits ns sct forth in subsection B or 

this section with a self-insured retenlion not to e\: 

ceed fifty thousand dollars ($50.000.00). Said policy 

shall include an endorsement which generally provides 

that such insurance provides full coverage and 

that Ihe insurance carrier is obligated to pay in full, 

all valid liability claims notwithstanding any selfinsured 

retention. 

D. Any policy of insurance pursuant to subsections 

B or C of th is section and certificate evidenc ing 

same shall contain a statement of obligation all the 

part or tile insurance carrier to notiry the city of any 

cancellation, termination or reduction in coveragc at 

least thirty (30) days in advance of the effective date 

of any such cancellation, tennination or reduction in 

coverage. Said policy shall include and identiry any 

deductiblc limit, which limit shall be subjcct to approval 

by the risk manager or city attorney. Said policy 

shall provide that the insurer shall pay and satisry 

".ny and all judglllel~ts imposed upon the insured or 

the opcrators of any of its vehicles, by operation of 

law for inj uries to or death of pcrsons other than employees 

of the insured or damages to property arising 

out of the operation of tile motor vehicle o f any kind 

or description for which a pemlit is required under 

this chapter. The policy of insurance and certificate 

evidencing same shall be subject to approval as to 

form by the risk manager or city attorney. 

If at any time any policy of in sllrance pursuant to 

subsections B or C of this section shal l be terminated, 

canceled, reduced in coverage, not renewed by the 

insurer issuing same, or the owner fails to comply 

with the provisions of this section, the owner shall 

E. The I'cquirements of this section shall not 

apply 10 allY bus service. dial-a-ride or other transportation 

service Wllich is under direct contract with 

the city to provide public tr:lIlspol1ation services. 

Any insurance requirements for such direct contract 

transporrarioll services shall be set forth in the contract 

G & S TRANSlT MANAGEMBNT, INC. 

rlJ!Jl.Jc ";ORK~ IIbtliN/:lTiIA rJ(lN 

2009 DEC 15 PH ~i II 

• 


Alina Morshidian 

Administrative Analyst 


633 East Bro~dway, Room 209 


Re: Trip Sheet Data 

Dear Ms. MorshiJian: 

The following letter is in rcsp~nse to your request for information in order to ascertain 

trip paUerns fOJ' taxicab services in the City of Glendale. 

1. The average number of trips picked up fj'om the city of Glendale per month is 2,133 . 

2, We do not track drop-off add resses, only-pick-up addresses. Therefore, we have 110 

way to track the Humber of trips dropped in the City of Glendale. 

3, All information is ascel1aincd from r d party software. Reservation and dispatch 

information, including time reservation was made, dispatch time, and arrival at pick-lip 

location is recorded and tracked through DDS (Digital Dispatch Systems) software, TillS 

information, as weH as the drop-pfftime information, is down1~aded to ATBOS PA, 

which is our reporting software, and is GPS verified, All information can be verHied by 

. the City of Glendale. 

4. Our on-time performance is 94%. This is calcu lated by h'aeking the number oftrips 

serviced in the cily of Glendale (including no-shows), and dividing by the number of ontime 

trips (serviced in 15 minutes 01' less). All information Can be vc rjfi ~d by the City 

through ou~' repOL1i.ng softwa~'e reports, including OPS verification. 

.. .. 

5. For the years 2008 and 2009 we have received a total oftlU"ce complaints. They were 

all verbal complaints, aile lodged in 2008 and two i.ri 2009. None of the complaints 

specified the city·.where they received service. 

7955 San Fernando Road, Sun Valley, CA 91352 

Phone: (8\8) 252-1670 Fax: (818) 252-1607

Ms. ALina Morshidian 

December 14, 2009 

Pagc2 

6. 

November 2008 

December 2008 

JilIlUary 2009 

February 2009 

March 2009 

April 2009 

May 2009 

Junc 2009 

July 2009 

Allgust 2009 

September 2009 

October 2009 

November 2009 

Month 

Number of Trips Originating 

in Glendale 

2 368 

2,418 

2,256 

2,lO3 

2,228 

2,310 

2,238 

2,050 

2,116 

2,002 

2,018 

2,275 

1,871 

7. When f1 passenger calls to make a reservat.ion, we only ask the person where they 

would like to be picked tIP. we do not ask their destination. Therefore, we have no way 

to track the number of !l;ips going to LAX and/or Burbank. 

8. We have tracked tbe number of passengers being picked up from the Americana from 

Novembei· 2008 to Novembh 2009 ill the cha11. 

f.I;Ionlh 

Number of Trips Originating 

From The Americana 

November 2008 57 

December 2008 62 

Jan1lal'Y 2009 63 

Fcb",ary 2009 60 

March 2009 71 

April 2009 74 

May 2009 91 

June 2009 63 

July 2009 85 

August 2009 100 

September 2009 73 

October 2009 107 

November 2009 95

Ms. Alin" Morshiclian 


Plige 3 

.' 

We have attached a CD which, contains the detail of the data contained in this letter. It 

will show tim~ the call requesting a tmucab was received at our office, tillle of requested 

pick-up, pick-up address, pick-up time, drop-off address, etc, Each month has a separate 

tab showing a sununary of number of calls, and how lopg it took to service that call, 

" 

If you have any questions regarding the deta il contained in this letter, pJeasc feci free to 

give rilC a cal l. 

Sincerely, 

- -7- ~~ -~~ 

Tilluny Mar iro~siall _ ~ 

President 

• 

.,

&1J4~ - City of Glendale

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