&1J4~ - City of Glendale

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City of Glendale
Automated Transportation Back Office System (ATBOS) ... ..... 20
Hot Stand-By ...... ................. ............... .. .. 21
Call Taker Functions ............. . .............. _ ...... . ...... 21
Caller 10 ............. , .....••• ; •• • ••. •.• .. . ...•.• .... 22
Customer Profile .......................... . . . . . . . . . 22
Charge Account Profile ... , . .... , . . . . . . . . . . . . . . . . . . . . . . . . 22
Automatic Call Taker (ACT) ....••• .. ..• ... ....... _ • . •• .... 22
Remote Call Taker (RCD ............ ......... . ...•..... . 22
Rate Quotation ............. •• •.•...... ......... , ...... 23
Zone Based Dispatching .... ........ ••••. .. • . .. .. ..... . .•.. .... 23
GPS Based Dispatching ..... , . . ,.............. .... .. . . . . ..... 23
Dual Zones ..... ......... ••......•••• . . ••• .. .. . ... . .. . ...... 24
Local Trips ............... • • •............ • .. . ..... .. . . . ...... 24
Customer Callout (CAL) . . . . . . . . . . . . . ... . . . . . . . . . . . . . .. 24
Special Assignments. . . . . . . . . . . . . . . • • • . . • . • . . . . . . . . . . . . • . . . 25
Fleet Summary .. . ................•.• .. ..•.. . . . .. . . . . . . .. .... 25
Automatic Credit Card Verification ............... .. .. . . ... . ... ... 25
Shared Ride Options. . . . . . . . . . . . . . . • . . . . . . • . . . . . . . . . . . . .... 25
Premier Ride . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Driver Functions ................. ....... ... . ... ... . .. • ..•.. .. 26
Supervisor/Dispatcher Functions ., .. •. .. ••.• .. ..... .. . . .• . . . .... 27
System Management ................................. • •...... 27
Reports and Graphical Queries ....... . ' ................. . •• . ..... 27
Redundant Base Controller . . . . . . . . • • . . . • • • . . • • . . . . . . . . . . . . . . . . . 28
Multisite Network Controller ..... ........ ....... ...... ... .. ..... 28
Digital Dispatch ......... . . ... ..... ....... , , , . ............ . ..•...... 29
Vehicle Maintenance ..... ....... ................•.... . • •• . ,', ., . ••.•• .... 30
G&S Transit Management .................................... . ...... 30
Vehicle Maintenance Program . ......... ..... .. .. • . .. , ........ . • ...... 31
Vehicle Maintenance and Inspection ........ . .. .. .. . . .. . . .. . ..... 31
Pre-trip Inspections ........ , .. ...... ........ .. .......... 31
Routine Procedures. . . . . . . . . . . . . . . . . • . . . . . . . . . . . . . . . . .. 32
Cleaning ....... .... .. ... , ............ • , .... . . . ....... 32
Tire Pressure. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Body Damage ...... . . . . . . . . . • • . . . . • • . . . . . . . . . . . . . . . . . . 32
Road Call . . ..... .................... .............. 33
Preventive Maintenance . ......... , .. " .... . ... . ........ . ...... 33
Vehicle Maintenance ... ......................... , ••. . •. , . ..... 33.
Record Keeping I Maintenance Information System ... , .............. 34
Accident Repair ............. , ................... ... , .. , . . . . . . 35
Contractors f Sub-contractors ............ ....... , ................. , . , . . . . . . . 36
Approaches to Innovative Service .......... .... < ••• , •••• , •••••••••• ••• •• , ••• 37
STATEMENT OF PUBLIC CONVENIENCE & NECESSITY ...... ... .. .... ....... . ...... 39
SAFETY, TRAINING & SUBSTANCE ABUSE PROGRAMS ............• . . . ••.• ••••. .. . . 40
Supervisory Training Program ... .. .. . ........ .... ............. , ...... 40
Dispatcher Training ........ . .. , , , . .... ... .....• ••••• •........ -. 40
Customer Service Representative Training ............... .. ....... 41
Drug & Alcohol Testing ... . ... . ................. • .. . ..... . .. ..... : 41
Training Programs ... ... .......... , .... , , ........... . •... ...... , • ... , .... 41
G&S Transit Management, In c.