&1J4~ - City of Glendale

City of Glendale
Staffing Plan
Overview
G&S Transit Management understands the importance of attracting and retaining strong
management and administrative personnel that are qualified to provide the professional level of
service G&S expects in all support and leadership roles. First and foremost, G&S provides a work
environment that is positive, where management and administrative workers can work in a team
environment and make a difference. Where possible, G&S promotes from.within and provides
needed supplemental training, expanding both the pool of available resources and employee
morale. G&S provides extremely competitive management pay and benefits.
For management staff th e ability to work in a team environment expands to the ability to lead a
team. Other requirements include:
interpersonal and communications skills;
time management skills; and,
a working knowledge of transportation, transportation regulation, contractual and
company requirements.
The company's "promote from within policy" means that qualified, existing employees will be
considered for promotional opportunities before outside cand idates. As a result of this policy many
of the management staff started in entry level positions within the company. Before hiring a
candidate into any position the person must meet the specific qualifications contained in the job
description for the position.
Once in place, initial and ongoing training is critical to insuring that properly selected managers and
/" ... '. administrative support personnel continue to evolve in their present job and for futu re positions with
G&S. Moreover, to ensure continuity G&S further provides cross training in critical functions,
insuring coverage for situations such as illness or family leave. This concept extends to corporate,
supervisory and administrative support functions. Please see the supervisory training program of
. this proposal, page 40.
Performance Evaluation
G&S's staff receive ongoing performance evaluation and feedback. Management and su pervisors
take an active and ongoing role in insuring thai_performance standards are maintained and
obje.ctives realized. These standards are not limited to the minimum contractual standards, but
include goal and objective setting in a continuous improvement framework. Keys to this process
include effective:
. • Communication of Standards
.• Measurement and Observation
• Action and Feedback .
o 2-Way Ongoing Communication
o Formal Evaluation and Reports
o Rewards and Discipline
• Documentation and Reporting
Formal evaluation is only one component of the performance evaluation and feedback system.
Performance. standards must be communicated to employees if they are to be realized. This
process: begins with effective training, including initial and ongoing training.
In addition to the formal ongoing operating procedures, feedback on interim objectives is
emphasized. Communication of these are provided in routine team meetings, bulletins and
G&S Transit Management, Inc. Page 6