&1J4~ - City of Glendale
&1J4~ - City of Glendale
&1J4~ - City of Glendale
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July 20, 2010<br />
CITY OF GLENDALE CALIFORNIA<br />
REPORT TO CITY COUNCIL<br />
AGENDA ITEM<br />
Public Hearing: Appeal <strong>of</strong> G&S Transit Management, Inc. dba <strong>City</strong> Cab<br />
1. Motion to sustain the Transportation and Parking Commission's limitation <strong>of</strong> the term <strong>of</strong><br />
a taxicab owner's permit, and continue the matter for 2 weeks for the <strong>City</strong> Attorney to<br />
prepare appropriate findings.<br />
2. Motion to overturn the Transportation and Parking Commission's limitation <strong>of</strong> the term <strong>of</strong><br />
a taxicab owner's permit for a period <strong>of</strong> 5-years, and continue the matter for 2 weeks for<br />
the <strong>City</strong> Attorney to prepare appropriate findings.<br />
COUNCIL ACTION<br />
Public Hearing [X] Ordinance 0 Consent Calendar 0 Action Item 0 Report OnlyD<br />
Approved for July 20, 2010 calendar.<br />
ADMINISTRATIVE ACTION<br />
Submitted<br />
Stephen M. Zurn , Director <strong>of</strong> Public Works .. .. .. .<br />
Prepared I'A r J£' ~<br />
Alina C. Morshidian, Administrative Analyst... .. .... . .. ................. .. .... vftJl6j~<br />
Approved<br />
James E. Starbird, <strong>City</strong> Manager .. ......................................... .<br />
Reviewed<br />
Jano Baghdanian, Traffic and Transportation Admjnistrator ...... ~ .: ..:::<br />
..:::<br />
Rebecca Granite ~Johnson ,<br />
•<br />
. ~~;i;lr::::::';--=-=;~<br />
Executive Analyst ................................ :JJ.-1if1t-~'i:i~IJ~:::::~-<br />
Christina R. Sansone, General Council- Public Works................... &<strong>1J4~</strong> .... ~ .<br />
RECOMMENDATION<br />
It is respectfully requested that the <strong>City</strong> Council consider one <strong>of</strong> the following alternative motions<br />
regarding the appeal <strong>of</strong> G&S Transit Management, Inc. dba <strong>City</strong> Cab ("Appellant"): (1) sustain<br />
the decision <strong>of</strong> the Transportation and Parking Commission CTPC") to grant the Appellant a<br />
renewal taxicab owner's permit for a limited period <strong>of</strong> 3 years, 10 months and 20 days; or (2)<br />
overturn the TPC's decision and grant the Appellant a renewal taxicab owner's permit for 5<br />
years. In either event, it is staff's recommendation that the TPC's decision to grant Appellant a<br />
renewal <strong>of</strong> its owner's permit for 15 vehicles be sustained.<br />
9 A
SUMMARY<br />
On January 25, 2010, the TPC reviewed and approved the Appellant's application for the<br />
renewal <strong>of</strong> its taxicab owner's permit to operate 15 taxicabs in <strong>Glendale</strong>. The TPC's approval<br />
was limited to a term <strong>of</strong> 3 years, 10 months and 20 days (December 15, 2013). The TPC<br />
calculated the expiration date to coincide with the expiration date <strong>of</strong> the next longest taxicab<br />
owner's permit and to eventually cause all taxicab owners' permits to expire simultaneously.<br />
The TPG's decision is a departure from the <strong>City</strong>'s customary process to grant all taxicab owners<br />
the maximum term <strong>of</strong> 5 years. By granting the Appellant a shorter permit term, the TPC was<br />
attempting to establish a process whereby all taxicab applications would eventually come to the<br />
TPC at which time the TPC would consider how to increase the diversity <strong>of</strong> ownership among<br />
the taxicab operators in the <strong>City</strong>.<br />
The TPC's decision is further complicated by vagueness in Title 5.84 <strong>of</strong> the <strong>Glendale</strong> Municipal<br />
Code, 1995 ("GMC"). GMC Sec. 5.84.100 states that the <strong>City</strong> Clerk issues owner's permit<br />
certificates for a period "not to exceed five years." However, the GMC does not specify the<br />
criteria by which a permit could have a term <strong>of</strong> less than five years nor does it state what body<br />
determines the length <strong>of</strong> the term-the <strong>City</strong> Clerk or the TPC. Because the TPC had the original<br />
authority to grant or deny operator's permit, it is the <strong>City</strong> Attorney's opinion that Sec. 5.84.100<br />
was intended to grant the TPC the authority to determine the term <strong>of</strong> an operator's permit for a<br />
period <strong>of</strong> time not to exceed 5 years. The Clerk's authority would be limited to issuing a<br />
certificate for a period <strong>of</strong> time not to exceed 5 years.<br />
As discussed in further detail below, the Appellant objects to the shortened duration <strong>of</strong> the<br />
permit and is seeking approval from the Council to operate for a full five-year term as has been<br />
the TPC's customary practice.<br />
FISCAL IMPACT<br />
There would be no direct fiscal impact to the <strong>City</strong> as a result <strong>of</strong> any <strong>of</strong> the motions or the<br />
recommended actions in this matter.<br />
BACKGROUND<br />
Appellant:<br />
Requested Action:<br />
History:<br />
July 23, 2009<br />
January 25,2010<br />
G&S Transit Management, Inc. DBA <strong>City</strong> Cab<br />
7955 San Fernando Road, Sun Valley, CA 91352<br />
The appellant seeks Council approval <strong>of</strong> a full 5-year term for its taxicab<br />
owner's permit.<br />
The <strong>City</strong> Clerk's Office received Appellant's renewal application to<br />
operate 15 taxicab vehicles in <strong>Glendale</strong>. The application was properly<br />
submitted to the <strong>City</strong> Clerk within the filing window period as specified in<br />
the <strong>Glendale</strong> Municipal Code, 1995 ("GMC"). A copy <strong>of</strong> the renewal<br />
application is attached hereto as Exhibit A,<br />
The TPC held a public hearing to consider Appellant's renewal<br />
application. Staff recommended granting the renewal. Copies <strong>of</strong> the TPC<br />
minutes, motion and staff report are attached hereto as Exhibit B.<br />
2
February 9, 2010<br />
Appellant filed its appeal to the TPC's decision to limit the term <strong>of</strong> its<br />
operator's permit. A copy <strong>of</strong> the Appellant's notice <strong>of</strong> appeal and a letter<br />
from its attorney is attached hereto as Exhibit C.<br />
Applicable Regulations: GMC Title 5, Chapter 5.84 provides regulations for permitting and<br />
operation <strong>of</strong> taxicab and other vehicles for Hire,l A copy <strong>of</strong> GMC Chapter 5.84 is attached<br />
hereto as Exhibit D.<br />
Public Notice: The <strong>City</strong> Clerk published and posted the notice for this public hearing as<br />
required by the GMC. The <strong>City</strong> Council agenda was posted at the <strong>City</strong> Hall entry on or before<br />
the Friday prior to the <strong>City</strong> Council meeting. All parties expressing an interest in the case were<br />
notified <strong>of</strong> the public hearing in letter mailed on July 8, 2010.<br />
Files Available for Review: All files and exhibits including this staff report relative to this case<br />
are available in the <strong>of</strong>fices <strong>of</strong> the Traffic & Transportation Office and by th is reference are<br />
hereby made a part <strong>of</strong> the record.<br />
Public Convenience and Necessity: In <strong>Glendale</strong>, applicants for owner's permits must provide<br />
by a preponderance <strong>of</strong> the evidence that upublic convenience and necessity" requires the<br />
operation <strong>of</strong> its vehicles in the <strong>City</strong>. GMC Sec. 5.84.100. The concept <strong>of</strong> public convenience and<br />
necessity is common in the transportation and utility industry and is used by the California<br />
Public Utilities Commission as a standard for granting transportation permits. Following this<br />
practice, GMC Sec. 5.84.010 defines the term "public convenience and necessity" as:<br />
"[Flitting or suited to the public need; there is both a present and futUre apparent<br />
reasonable need for use <strong>of</strong> the service, and the public highways and public welfare are<br />
not unduly burdened by such service. A case <strong>of</strong> "public convenience and necessity"<br />
exists where a transportation business is ready, able and willing to serve the public<br />
generally without discrimination, with reasonable efficiency, at a reasonable price, and<br />
which includes the criteria set forth under Sections 5.84.100 and 5.84.103 <strong>of</strong> this<br />
chapter. "<br />
Appellant's Factors for Public Convenience and Necessity: Before an owner's permit can<br />
be granted by the TPC, the TPC must make findings that the public convenience and necessity<br />
has been proven by the applicant. The criteria for making the findings are listed under GMC<br />
Sections 5.84.100 and 5.84.103. In the Appellant's case, the TPC evaluated the following public<br />
convenience and necessity factors:<br />
1. The company has operated as <strong>City</strong> Cab since 1994 when it was incorporated and has<br />
provided taxicab service in <strong>Glendale</strong> since 1995. The Appellant operates 15 taxicabs in<br />
the <strong>City</strong>. It also has permits to operate in Burbank and Pasadena.<br />
2. The company has met the insurance requirements as set forth by GMC 5.84.380 and all<br />
other code requirements throughout its past three consecutive 5-year permit terms.<br />
1 Prior to adopting the ordinance in 1995, taxicab operation permits were granted by the <strong>City</strong> Council.<br />
There was no formal application filing process in place dating back to the 1960s. Cab companies<br />
interested in operating in the <strong>City</strong> were required to make a formal request by submitting a letter <strong>of</strong> intent<br />
to the <strong>City</strong> Council after which the Council determined whelher Ihe company was approved 10 operate in<br />
the <strong>City</strong>. The Issued permits did not carry an expiration date unless the Company changed ownerShip.<br />
Since the adoption <strong>of</strong> GMC Chapter 5.64, all permits for owner's permits have been issued for a five-year<br />
term.<br />
3
3. The company has maintained its client base throughout its operations in <strong>Glendale</strong>. It<br />
submitted several pr<strong>of</strong>essional and personal references including a statement <strong>of</strong> support<br />
from the <strong>City</strong> <strong>of</strong> Burbank Community Development Department, the <strong>Glendale</strong> Surgery<br />
Center, Access Services, the Verdugo Hills Medical Associates, Jacob Orphali, M.D. and<br />
the Armenian Youth Association <strong>of</strong> California.<br />
4. The company has an extensive training program for its drivers (including training for new<br />
drivers), dispatchers, and customer service representatives. Its comprehensive safety<br />
training program for drivers including: the proper use <strong>of</strong> safety belts, child safety<br />
restraints, safe driving speeds, turning maneuvers, following distances, wea ther<br />
conditions, defensive driving, sensitivity and empathy training, highway driving, and<br />
disability awareness. Employees who have contact with the public must undergo<br />
customer service training. It submitted a copy <strong>of</strong> its operating plan, which addresses<br />
among other things the following subjects: driver screening, vehicle dispatching, vehicle<br />
maintenance, safety procedures, training, and substance abuse programs.<br />
5. Drivers are tested for drugs and alcohol and the company maintains a drug~free<br />
workplace. Dispatchers must undergo 40 hours <strong>of</strong> o n ~ th e~j ob training in taxicab service<br />
policies and procedures, map reading, automated and manual dispatching systems and<br />
passenger sensitivity training. Customer service representatives are trained in phone<br />
etiquette, map reading, policies and procedures, the service area, and passenger<br />
sensitivity.<br />
6. The company maintains an extensive dispatch system sufficient to provide reliable<br />
taxicab service. It maintained an on~tjme service ratio <strong>of</strong> over 88% (service within 15<br />
minutes) in 2008 and 91% in the first half <strong>of</strong> 2009.<br />
7. All <strong>of</strong> the company's vehicles are under the GMC's 8~yea r age requirement. It has a<br />
comprehensive vehicle maintenance program which contains a preventative<br />
maintenance inspection system, repai rs , and a computer database for track ing and<br />
reporting all vehicle repairs. All <strong>of</strong> its drivers are required to peliorm a thorough pre~trip<br />
inspection <strong>of</strong> their vehicles before providing service.<br />
8. The company represents that it is committed to operate Mgreen- vehicles, propane, and<br />
hybrid). The company provided the <strong>City</strong> its taxicab replacement program for the 15<br />
vehicles currently operating in the <strong>City</strong> <strong>of</strong> <strong>Glendale</strong>.<br />
9. According to the <strong>City</strong> Clerk's Office, no notices <strong>of</strong> violation have ever been issued to the<br />
Appellant by the <strong>City</strong> <strong>of</strong> <strong>Glendale</strong>.<br />
Transportation and Parking Commission Action: After evaluating the above stated factors,<br />
the documents in the record, and considering input from the public and staff, TPC granted the<br />
Appellant an owner's permit to operate 15 vehicles. The commissioners were concerned about<br />
the number <strong>of</strong> taxicab companies that they perceived to be operated by a limited number <strong>of</strong><br />
individuals. Although no evidence was presented at the public hearing, the commissioners<br />
stated that the limited number <strong>of</strong> individuals operating taxicab companies in the <strong>City</strong> may lead to<br />
a perceived lack <strong>of</strong> diversity among taxicab operators, monopolistic practices, and as a<br />
consequence, a lack <strong>of</strong> service to the public. The commissioners expressed interest in resolving<br />
this perceived problem by having all taxicab companies apply for operator permits at the same<br />
time with the same termination dates rather than staggered time periods as they are now.<br />
Consequently the TPC conditioned its granting <strong>of</strong> the Appellant's owner's permit to expire on<br />
4
December 15, 2013 rather than the customary 5 year period which would have extended the<br />
permit to January 24, 2015.<br />
Appellant's Position and Statement <strong>of</strong> Error: The Appellant contends that the TPC erred in<br />
limiting the permit period to less than a full 5-year term on the basis that it failed to give due<br />
consideration to all <strong>of</strong> the facts and recommendations <strong>of</strong> staff including but not limited to its<br />
replacement plan to convert current taxicab vehicles to "green" vehicles. It states that it witt be<br />
difficult to finance and accomplish its plan to convert vehicles in less than 5 years. It also claims<br />
the TPG's action to limit the term <strong>of</strong> the permit is a major policy shift which is inconsistent with<br />
the past practices <strong>of</strong> the TPC and the <strong>City</strong> Council.<br />
At the time <strong>of</strong> the public hearing, the Appellant presented the Commission with a 5-year vehicle<br />
replacement plan with the goal <strong>of</strong> obtaining "green 8<br />
vehicles such as compressed natural gas,<br />
hybrid, or propane replacement vehicles. Because the taxicab drivers are independent<br />
contractors and own their vehicles, the Appellant needed to obtain the drivers' consent to<br />
impose the company's mandatory clean fuel vehicle replacement program. The drivers have<br />
agreed to do so. With the TPC's action to shorten the permit term, the drivers are faced with<br />
making significant capital investments in conversion <strong>of</strong> their cabs to "green" cabs without the<br />
assurance that the Appellant's operator's permit would remain active long enough to cover the<br />
time necessary to complete the conversion to "green" vehicles.<br />
The Appellant states that the TPC's action to shorten the length <strong>of</strong> the expiration period and the<br />
intention to require all other owner's permits to expire simultaneously is a departure from the<br />
prior practices <strong>of</strong> the <strong>City</strong> Council and the TPG. It states that the implications <strong>of</strong> such deciSion<br />
represent a change in policy which should be addressed by the <strong>City</strong> Council rather than the<br />
TPC.<br />
Staff Analysis: In considering this appeal, the paramount issue to be determined by the Council<br />
is whether to grant the Appellant's permit term to the 5-year maximum. As discussed in the<br />
Summary section <strong>of</strong> this report, it has been interpreted by the <strong>City</strong> Attorney that the TPC does<br />
have the discretion to limit the term <strong>of</strong> a permit. However, the GMC does not expressly state<br />
that the TPC has such authority.<br />
The Appellant asserts that the GMC 5.84.103 (public convenience and necessity - findings by<br />
commission) was violated on the grounds that by limiting the permit to less than 5 years, the<br />
TPC failed to give due consideration to all <strong>of</strong> the facts and recommendations <strong>of</strong> staff's<br />
recommendation and the Appellant's clean fuel vehicle replacement plan.<br />
Staff does not find that the TPC erred on this point. Although the commission could consider<br />
innovative proposals <strong>of</strong> service to the public such as the use <strong>of</strong> vehicles utilizing clean fuel<br />
technology, the Appellant's business plan is not a mandatory finding that the TPC is required to<br />
make. TPC had the discretion to weigh staff's recommendation, the Appellant's timeline for its<br />
"green" equipment replacement, along with all the other factors in the Appellant's application<br />
and evidence obtained during the public hearing before granting or denying a renewal owner's<br />
permit.<br />
Staff agrees with the Appellant in that, at least in the last 15 years since 1995 when the most<br />
recent ordinance was adopted and possibly longer, neither the Council nor the TPC has ever<br />
granted an operator's permit for less than 5 years.<br />
5
In addition to the information received by the TPC, the Appellant sent to the <strong>City</strong> an update <strong>of</strong> its<br />
operational performance. That update is attached for the Council's review in this appeal as<br />
Exhibit E.<br />
Future Ordinance Revision: This appeal is based on the GMC currently in effect. On June<br />
15,2010, the Council directed staff to review GMC Chapter 5.84 and provide recommendations<br />
to the Council for revisions. Chapter 5.84 should be clarified as to a number <strong>of</strong> issues including<br />
the term <strong>of</strong> owner's permits, limiting application periods, placing conditions on approvals <strong>of</strong><br />
permits, the perceptions <strong>of</strong> "monopolies, N and the possible greater need for competition in the<br />
taxicab industry in <strong>Glendale</strong>. Staff is currently undertaking a review and analysis <strong>of</strong> these and<br />
other issues surrounding taxicab permits and will return to Council at a future time with<br />
comments and recommendations.<br />
EXHIBITS<br />
A. Renewal Application Packet <strong>of</strong> G&S Transit Management, Inc. dba <strong>City</strong> Cab, Including<br />
Vehicle Replacement Business Plan.<br />
B. Minutes, Motion and Report to TPC dated January 25, 2010.<br />
C. Notice <strong>of</strong> Appeal dated February 9,2010 and letter dated March 4, 2010 from Sheldon<br />
S. Baker, Esq. <strong>of</strong> Baker, Olson, LeCroy & Danielian.<br />
D. <strong>Glendale</strong> Municipal Code, 1995, Chapter 5.84, Taxicabs and Other Vehicles for Hire.<br />
E. Letter from Appellant for Trip Sheet Data dated December 14, 2009.<br />
6
MOTION<br />
Moved by Council Member _____________ and seconded by Counci l<br />
Member<br />
that upon review and consideration <strong>of</strong> the appeal <strong>of</strong> G&S<br />
Transit Management, Jnc., dba <strong>City</strong> Cab, and after conductin g a public hearing on said appeal,<br />
the Counci l hereby SVSTArNS the decision o[the Transportation and Parking Commission to<br />
the granl lo Appellant a taxicab owner' s pelmit with the term <strong>of</strong> said pCJ1l1it to expire on<br />
December 15, 20 13. The Council hereby continues the appeal until August 3, 2010 without<br />
further public notice, and directs the C ity Altomey 10 prepare written Findings <strong>of</strong> fact consistent<br />
with Counci l direction.<br />
Vote as foUows:<br />
Aycs:<br />
Noes:<br />
Absent:<br />
Abstain:<br />
APPROVED AS TO FORM<br />
Date: 7- £-10<br />
J:llcOUllCil/pw/G&S appeaVmtn SUSTAINS short tenn 072010<br />
9 A 1
MOTTON<br />
Moved by Council Member _____________ and seconded by Council Member<br />
that upon review and consideration <strong>of</strong> the appeal <strong>of</strong>G&S Transit Management, Inc., dba <strong>City</strong><br />
Cab ("Appellant"), and after conducting a public hearing on said appeal, the Council hereby<br />
SUSTAINS the decision <strong>of</strong> the Transpol1ation and Parking Commission to the grant to Appellant<br />
a taxicab owner's permit with the exception that the Council OVERTURNS the decision orlhe<br />
Transportation and Parking Commission with respect to the ielm <strong>of</strong> said pennit. The Council<br />
hereby sets the teml <strong>of</strong> said permit to expire on January 24, 201 5. The Council hereby continues<br />
the appeal until August 3, 20 I 0, without further public notice, and directs the <strong>City</strong> Attomey to<br />
prepare written flndings <strong>of</strong> fact consistent with Council' s direction.<br />
Vote as follows:<br />
Ayes:<br />
Noes:<br />
Absent:<br />
Abstain:<br />
APPROVED AS TO FORM<br />
Date: 7-tJ-I 0<br />
J:\FILES\DQCFILES\MTN\rntn QVERTIlRNS 'fPC grants 5 ys OnOIO.doc<br />
9 A 2
.<br />
,<br />
.. '<br />
AUTOMOBILE FOR HIRE, NON-EMEiWENCY MEDlCAL<br />
TRANSPORTATi:ON, DIAL-A-RIDE AND JnNEV SERVICES<br />
Ple(!sc t'ypt 0/' clearly priflt 011 tllis fomr. F91111 (lvai/aul.c ill Micros<strong>of</strong>t Worljormat 011 ;cquest.<br />
INCOA1.PLETE APPLICATIONS WILL .NOT BE ACCEPTED.<br />
ALL INFORMATION<br />
REQWRED LNTllIS APPLlC!lTION MlISTBE INCLUDliDAT TIME OF st)BMITTAL, •<br />
. ,. . .' . . . . .<br />
:COMPA"Y:lNFORMATION ~~:': ,.' t ... :i . ~,;:; .~\~'Vli.::~\"·I.:.*h·:f~·'···~F:~' :'. {': .: .... "'~;t~f;(>~1.iJi~~·~<br />
._ ••• < • • • .:' ::., ••• ; •• 1, •••• ·.:., ••• :::. •• 't",I.', I, . ','.,' . ... '. ' .. :, .,c'I,,';:~ .... \:.~ ·!<br />
Name <strong>of</strong> .company: G&S Transit Mi:maqement Inc. dba <strong>City</strong> Cab<br />
Stree t Ad ~lress; 7955 San Fe rnando Road<br />
.<br />
<strong>City</strong>, Sta~e Z[P: Sun Valley , CA<br />
Phone Number: 818-252-1670<br />
Provi4 .er Type:<br />
o Non-Emergency ~1edical<br />
o Automobile-.For-Hire<br />
O)ihiey<br />
Company· QWllcrsltip:<br />
x~ Corporation<br />
o PartnersHip<br />
9135.2<br />
I FaxNumber:Sllr 252-1607<br />
QTaxicab<br />
o Dial:.-lUde<br />
. . O ·Sole Proprietorship<br />
o Othe~ (please describe):<br />
. . .<br />
.<br />
~<br />
i,J<br />
r.<br />
Home<br />
<strong>of</strong><br />
Home Phone<br />
DOB:<br />
and<br />
Home Phone Number:<br />
DOB:<br />
PAGB I
steven<br />
Attached is<br />
'Attached is a Current CertWcate <strong>of</strong> Goo.d {rom CaJi(ol'i:tia<br />
PIR FFICERS alid attach<br />
les CA<br />
'<br />
President<br />
79-55 San Fernando Rr;1<br />
Sun Valley" CA 91352<br />
'955 San Fernando Rd<br />
State zrp: Sun Valley I CA 91352<br />
Note: Upon submittal <strong>of</strong> background checks <strong>of</strong> llle ,.llp pUcnil-l ~ OWllcr(s),<br />
/paJ'tnus~ alit pril 'lcipa~ COJ7Joraie <strong>of</strong>ficer, n!ld fi,e persoll i ll chnrge <strong>of</strong> thi compimy's <strong>Glendale</strong><br />
opera/ions will be cOl/dueled prior.t.o re,view <strong>of</strong> lite applicatioll by the Tra115po.r/ilHolI & Parking"<br />
Commission. A Cihj 0.f.Glelf~ale Pen>OlI<strong>of</strong> Affidavit in Sup-120ft qfApplication (Form K~!82)<br />
11IIlst be submitted by eadi <strong>of</strong>Ulese pe.rso'!~lvith U,e application.<br />
. ' . " . :" .' . "'.' : .; ,-. , .<br />
. I • ~ ,<br />
Ho\,.' many vehicles are'yoli s,eeking to license fOl' operalion in <strong>Glendale</strong>? :1 5<br />
VEHICLE STORAGE LOCATIONS (attach additidllaishe~ts If lIecessary):<br />
Slre~tAddress : 1955 San Fernando Rd<br />
<strong>City</strong>, State ZIP: Sun Valley , CA 91 352<br />
Which vehicles arc stored here?: " C,i ty Cab<br />
Street" Address:<br />
'<strong>City</strong>, Stat¢ ZIP: c i . ; :.<br />
, .<br />
PROPOSED VEHICLE DESCRIPTlbNs &: APPEARANCE<br />
Atlach'a Vehicle List Con ta6\ing the Following lllfo~n~atlon:<br />
If' npl"icanf CIiITelltly does not own vel1icles, provide nvnilnble detiTi/ 011 prop~sql vehicles<br />
• Vehicle number (if applicable) • Seating capacity <strong>of</strong> each vehicle<br />
• Make <strong>of</strong> vehicle ' • Vehicle license plate numbe'r<br />
• Model <strong>of</strong> vell;icle • Vehicle identification'number cyrN)<br />
• ~1odel year <strong>of</strong> vehJcle<br />
Attach the Vehicle Color Scheme and Logo:<br />
,/ IlIclwie color photo <strong>of</strong> existillg vehicle or (/ reudel'il1g 0/ color scJ~ellle oil tile pl'9posed -velridc<br />
gJ<br />
D<br />
OH'l\tER'S PERMIT A!lPLJCATlO."I\' PAGE 2.
Monday:<br />
Tuesday:<br />
24 hour's<br />
24 hours<br />
Wednesday: 24. hours<br />
hours<br />
Priday: .<br />
Salurday:<br />
. Sunday:<br />
24 hou'rs<br />
24 hours<br />
24 hours<br />
Fares:<br />
NlI..<br />
Cost per trip (one~wa}'):<br />
Cost per mile:<br />
Other"<br />
Taxicab Fares:<br />
Flag.drop rale:<br />
)(1dltiolnaJ1 / ~ni!e or3 7 seco\lds:<br />
Waiting-Time:<br />
Per hour waiting lime:<br />
. Other Ch~lges:<br />
$2.65<br />
$0.30<br />
$29. 19 ($0.30/37 seconds)<br />
$29.19<br />
I c"lifY taxfmeter wltll sedlons 5,84,200 tlirougll<br />
ch~t:'ge for your serv~ces (include a"fare ZOlle<br />
i,E appiicablc):<br />
10<br />
". " Attacl~ a ii~:t ~f Je~~15 h~ld·.in· citl~~~ j~Lsd.ictlons· ~lld ~~pi~s . <strong>of</strong> ~~id p~~·n~t~ ·.· .<br />
Iuell/de the Jla;IIC, address qlld "telepholle !lm/ther ola represmfnliw <strong>of</strong> t1{e jrrrisdictiolls<br />
' tulrel'e <strong>of</strong>lmer:s permits nfe held, .<br />
Atf~ch a list <strong>of</strong> any previous permit susI;cnsions, denials," fel'm!naHons . or<br />
,cancellations or revocations "in any'Jurisdiction ahd pl'O\·ide ~, explanation <strong>of</strong> the []<br />
. Circumstances regnl'dh ~g same. IT you' have never had any <strong>of</strong> thes~, a statement to<br />
that effect should be attached.<br />
fD-<br />
Attach, in resume" format, information regarding yout past experience as it relates<br />
to the operation <strong>of</strong> this busill.ess. Also include information regarding the past []<br />
experience <strong>of</strong> the person 'to be in charge <strong>of</strong> the prem{~es or,business (als~. in resume'<br />
formaO. .<br />
Allach at least one (1) letter <strong>of</strong> personal reference ~nd ' one (1) letter <strong>of</strong> pr<strong>of</strong>ess io~ar [J.<br />
reference.<br />
OlVNER'S PERAfITAPtJL[CIITION PAG£ .3
';, . .... ...' : f·: . '. . '.'<br />
"OPEhA'TING PLA . . . "i . . .: ,."'. >'.~ '., • >,,-ill<<br />
.\.11. : ~. ' ,- ',' -_._,., < .. _>', ", • • '- ~ -, "?, '"""'"'~<br />
., ..<br />
Attach a detailed explanation <strong>of</strong> hm~r th~ bwi'ness will be conducted containing 'at<br />
least the followJng information:<br />
V'. Staffing plan<br />
v. Descripllono{ how vehicle dispatchJ.ng wiJl take'place<br />
, Routing Information (Jitneys Only)<br />
!.~) Df;scription <strong>of</strong> ,~here and how v~hides will be maintained . '. ' . ' .~<br />
l _' Names <strong>of</strong> any' and aU ' contractors, sub-contractors, consultarits and sub~ :<br />
---' consultants and a detailed descrlption <strong>of</strong> the services that each ,'yill provide.<br />
...... If appUcable, a description <strong>of</strong> any innovative pr~posals <strong>of</strong> service to the<br />
public presented by the applicant including but not limited to guaranteed<br />
ride home pro'gralns, special services ior the elderly and llon-nffibulatory .<br />
. persons and/or the use <strong>of</strong> vehicles utilizing clean fuel teclmology.<br />
___ AttacIl at least one .(1) statement <strong>of</strong> public convenience and neCessity from a·<br />
prospective customer ·who resioes or does business within the <strong>City</strong> <strong>of</strong> .<strong>Glendale</strong>.<br />
Applications may' also include an)r market research, business plall, or other<br />
i.nformation that deu;\Onstrates a need fol' rour services.<br />
Attach copies <strong>of</strong> aU' written ri1ateri ~.I~ .. reg~rd!n.g .employee safety, tramlng and<br />
6ubstaQce abuse testing progra~s as descl:ibed in section 5.84.090.B.15-16 <strong>of</strong> the<br />
~ J endale Municipal Code .<br />
....<br />
" •• ' .. . v ~.<br />
[C;I!R't.t~~CATION .O", lNFbil~AtION)lIijiI'IittCA1:ioN ~:':;,i:;·~':i,)·;:
(<br />
CITY OF GLENDALE<br />
INTERDEPARTMENTAL COMMUNICATION<br />
DATE: July 23; 2009<br />
. TO: Alina M6rshidian ~ Public Works Administration<br />
FROM: Steve Rodriguez - License Investigator<br />
... ~\<br />
\<br />
SUBJECT: Renewal Owner's Pelmit Appl. - G & S Tral).sit Management, Inc.- <strong>City</strong> Cab Co.<br />
Please sec attached renewal owner's permit application from G & S Transit Management, Inc. <br />
<strong>City</strong> Cab Co. Mr. Tinuny Mardirossian is the president <strong>of</strong> this Corporation. Hc is currently<br />
approvcd for fifteen (15) vehicles and is requesting that same amount. Mr. Mardirossian was<br />
fmgcrprinted today. We will let you know <strong>of</strong> the results.<br />
Thank you,<br />
=<br />
License Investigator<br />
\
" .-<br />
I<br />
PERM, . NO: VOP 18<br />
G & S TRANSIT MANAGEMENT INC.-CITY CAB<br />
nMMY MARDIROSSIAN-PRES.<br />
7955 SAN FERNANDO ROAD<br />
SUN VALLEY, CA 91352-<br />
ISSUE DATE: 07/23/2009 EXPIRATION DATE:<br />
DESCRIPTION: APPLICATUON FOR RENEWAL OWNER'S PERMIT<br />
RFOI IFRTING Tn nPFRATF (1 1;\ F1FTFFN VFHIr.l FR<br />
***** FILE COpy ***** FILE COPY ***** FILE COPY<br />
VEHICLE OWNER PERMIT<br />
*****<br />
VaHd for approved number <strong>of</strong> vehicles only.<br />
THIS PERMIT DOES NOT RELIEVE APPLI CAN T FROM THE RESPONSIBILITY TO REN EW.<br />
THIS PERMIT DOES NOT ALLOW BU SINESS OTHERWISE PROHIBI ED AND IS NOT<br />
TRANSFERABLE TO ANOTHER CONTRACTOR OR BUSINESS.<br />
Ardashes Kassakhian. <strong>City</strong> Clerk<br />
l<br />
APPL FEE: $475.00 07/23/09 # 3026<br />
KEEP POSTED IN A CONSPICUOUS PLACE AT ALL TIMES.
(<br />
_<br />
POBLJC Wll~KS !OHINIS>TRA nll~N<br />
CITY OF GLENDALE .. .. ..<br />
INTERDEPARTMENTAL COMMUNICA.TIO~Q9JUl 28 PH~: 38<br />
DATE: July 27,.2009<br />
TO: Alina Morshidian - Public Works Administration<br />
.FROM: Maria Maldonado - <strong>City</strong> Clerk's Office<br />
SUBJECT:<br />
Timmy Mardirossian - President <strong>of</strong> G & S Transit Mgmt., Inc.-<strong>City</strong> Cab<br />
APPLYING FOR: Renewal <strong>of</strong> Owner's Permit for Taxicab Camp"any<br />
Please be advised that the State <strong>of</strong> California Department <strong>of</strong> Justice has responded to the Live<br />
Scan fingerprints taken on the above mentioned individual with a "No Record" response. Thus<br />
the applicant is cleared for permit issuance.<br />
Tbank you,<br />
'1J~11~<br />
Signature
(<br />
CITY OF GLENDALE<br />
PERSONAL AFFIDAViT IN SUPPORT OF APPLICATioN<br />
PLEASE PRINT OR TYPE<br />
DATE: July 9, 2009<br />
FULL NAME MARDIROSSIAN<br />
TIMMY<br />
Last<br />
First<br />
Middle'<br />
..Ii:Ai)<br />
,~ (I'((;'<br />
HOME '<br />
RESIDENCE,~ ____________ ~~;~l~e~n=d=a=l=e~,~C=A~~~ _PHONE<br />
Street <strong>City</strong> 7 StaielZip ------<br />
/<br />
BUS~S7955 San Fernando Rd . Sun Valley<br />
, Street <strong>City</strong> , StaldZip<br />
BUSINESS<br />
CA 91352 pHONE (8)8 252-1670<br />
,-<br />
" ,<br />
' DESCRIPTION M 68 11 210 Brown Brown<br />
Date <strong>of</strong> Birth Sex Hgt, Wgt, Hair Color Eye Color<br />
DRIVER'S LICENSE NO.<br />
List any and all.other names used for legal identification:<br />
/<br />
SOCIAL SECURITY<br />
./<br />
Have you ~ been convicted <strong>of</strong> a felony and/o.r misdemeanor? If answer is "YES" list the dates, specify the<br />
conviction, and identify the court and cas~ number.<br />
NO<br />
I HAVE READ AND UNDERSTAND THE PROVISIONS, RULES AND-REGULATIONS OF<br />
THE CITY OF GLENDALE, CALIFORNIA AND THE MUNICIPAL CODE GOVERNING<br />
THE TYPE OF LICENSE OR PE'RMI'r FOR WHICH I AM APEL YING, , ,<br />
,<br />
Organization: G&~ T-ransit Management, Inc.<br />
K-182 (Rev_ 7/18/05)
•<br />
( (<br />
KlS-SU-209Il<br />
.,<br />
CITY OF GLENDALE .<br />
PERSoNAL AFFIDA vrr IN SUPPORT OF APPIJCATION<br />
- ,. .. '.<br />
DATE; 7/10/09<br />
'<br />
~NAME,·M~M==d~~o~s=si=m~ _______ T~j~rn=m~y ______________ ~~ _________<br />
L.st First l\liddlo<br />
RESIDENCE' ____ _<br />
Street<br />
/"<br />
city<br />
HOME<br />
_PHONE,-,-( __ _<br />
StateJZip<br />
/<br />
7955 S.,; Fernando Road Sun Valley CA 91352 BUSINESS<br />
BUSINJlSS,_~ _______ -:::-~~ __ --::,---=:-PHONE ( );26 25R·lJIO<br />
Street <strong>City</strong>" ' StateJZip<br />
DJlSCF1PTION, _________ ~M~_5~'~8'_' __ 2=1~0~~~B=r~own~ _ _=B=ro~wn~ _____ __<br />
Date<strong>of</strong>Bitth Sex Hgt WI!). Hair Color Eye Color<br />
DlUYER'S LICENSE NO,_<br />
. -------<br />
List any and all other names used for h;gal ideniificatjDo.:<br />
__ SOC~SECURITY~. ____ _<br />
.. .<br />
Have. you cv'cr been oonvicted <strong>of</strong> II fekmy and/or misdemeanor'? If answer is "YES" list the dates, specify the<br />
co~victioQ, . and i~altifY the court and case number.<br />
No<br />
, HAVE READ AND uNDERSTAND THE PROYmIONS, RULJlS AND REGULATIONS OF<br />
THE.CITY OF GLENDALE, CALIFOruuA AND THE MUNIOPAL CODE GOVERNlNG<br />
THE lYPE 011 LICENSE OR PI;:RMlT FOR WIDCH I AM APl'L'l'ING,<br />
OrgonizatiQO' . G&S Transit MmagemeDt, IDe. dba <strong>City</strong> Cab . .<br />
",- .,f!' 11~ .<br />
.. ~<br />
K·18~(Rov. 71J8/05~
.Jfornia Business Search<br />
Page 1 <strong>of</strong>!<br />
DISCLAJl\.rlER: The information rusplayed here is current as <strong>of</strong> SEP IS, 2009 and is updated weekly. It is<br />
not a complete or certified record <strong>of</strong> the Corporation.<br />
[ Corporation<br />
[G&S TRANSIT MANAGEMENT. INC,<br />
[Number: CI740134 [[Date Filed: 3/311994 [[ S~.tuS: active<br />
IJurisdiction: California<br />
[ Address<br />
[7955 SAN FERNANDO RD<br />
[SUN VALLEY. CA 91352<br />
[ . ..f';; Agent for Service <strong>of</strong> Process<br />
[SEDlK MARDlROSSIAN<br />
[7955 SAN FERNANDO RD<br />
[SUN VALLEY. CA91352<br />
,<br />
I<br />
[<br />
[<br />
Blank fields indicate the information is not contained in the computer file.<br />
If the status <strong>of</strong> the corporation is "Surrender~, the agent for service <strong>of</strong> process is automatically revoked.<br />
Please refer to California Corporations Code Section 21 14 for information relating to service upon<br />
corporations that have surrendered.<br />
...,<br />
,"<br />
~<br />
=<br />
~ 0<br />
.en<br />
"" -u " n<br />
0<br />
,=<br />
N ~<br />
"" ><br />
0<br />
;;.<br />
:x " ~<br />
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'co)<br />
..,.<br />
0<br />
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(<br />
(<br />
TAXI RATE<br />
ALL PASSENGERS RIDE FOR THE PRICE OF ONE.<br />
$2.65 FLAG DROP (FIRST 1/9 MILE OR 37 SECONDS OR FRACTION<br />
THEREOF)<br />
$0.30 FOR EACH ADDITIONAL 119 MILE OR THEREAFTER<br />
($2.70 PER MILE)<br />
$0.30 FOR EACH 37 SECONDS OF WAITING TIME AND/OR<br />
TRAFFIC DELAY ($29.191H0UR WAIT)<br />
INQUIRIES OR COMPLAINTS SHOULD BE DIRECTED TO:<br />
G&S TRANSIT MANAGEMENT, Inc.<br />
dba <strong>City</strong> Cab<br />
7955 SAN FERNANDO ROAD, SUN VALLEY, CA 91352<br />
(818) 252-1670<br />
NOTICE TO PASSENGERS<br />
This vehicle is regulated for your health, safcty and convenience.<br />
The regulation requires:<br />
I. This vehicle to be kept neat, clean and sanitary.<br />
2. Th~ driver shall be courteous, neat and clean in appearance.<br />
3. Smoking by the driver or passengers is prohibited.<br />
lfyou have any reason to believe that this vehicle has not been operated in<br />
compliance with these requirements, or that the service provided has been<br />
uDsatisfactOl)" please call the <strong>City</strong> <strong>of</strong> <strong>Glendale</strong> at (818) 548-2090 between 8:am<br />
and 5:pm. GMC Sec. 20-30
(<br />
('<br />
July 23, 2009<br />
Jano Baghdanian,<br />
Administrator<br />
Traffic "& Transportation Division<br />
<strong>City</strong> <strong>of</strong> <strong>Glendale</strong><br />
613 E. Broadway<br />
<strong>Glendale</strong>, CA 91206-4391<br />
Dear Mr. Baghdanian:<br />
G&S Transit Management, Inc. is pleased to present the following Application and<br />
doctJfTlentation in support <strong>of</strong> our request for a renewal <strong>of</strong> our permit to provide taxicab services<br />
for the <strong>City</strong> <strong>of</strong> <strong>Glendale</strong>. The information enclosed is accurate and complete to the best <strong>of</strong> our<br />
knowledge as <strong>of</strong> the date <strong>of</strong> submission. We feel the combination <strong>of</strong> our technology,<br />
experience, management and familiarity with the <strong>City</strong> <strong>of</strong> <strong>Glendale</strong>, represents an unmatchable<br />
package for your consideration.<br />
~f you have any questions please contact<br />
Timmy Mardirossian, President<br />
G&S Transit Management, Inc. d.h,a. <strong>City</strong> Cab<br />
7955 San Fernando Road<br />
Sun Valley, CA 91352<br />
(818) 252-1670· Fax (818) 252- 1607<br />
Feef free to contact me if you should have any questions regarding this information.<br />
You will be able to see from our application that we are renewing our commitment to provide the<br />
quality service that the <strong>City</strong> <strong>of</strong> <strong>Glendale</strong> has determined to be essential for the <strong>City</strong>.<br />
Once again, thank you for your consideration.<br />
Sincerely,<br />
'~~~<br />
71'~7fi ..<br />
ir~<br />
TimmyM<br />
President<br />
(<br />
G&S Trans it Management, Inc. d.b.a. <strong>City</strong> Cab<br />
7955 San Fernando Road· Sun Valley, CA 91352<br />
(818) 252·1670 · Fax (818) 252-1607
.. '.-.<br />
(<br />
•<br />
TABLE OF CONTENTS<br />
( (<br />
<strong>City</strong> <strong>of</strong> <strong>Glendale</strong><br />
COMPANY INFORMATION .. .... .............. . . .. . .. .... ....... . .. ... ..... " 1<br />
CORPORATE INFORMATION ... . . . ... . . . . . .. ............................. 1<br />
DIRECTORS/OFFICERS . .......... ................... .................... . 1<br />
VEHICLE INFORMATION.. . . .......... ... .. ..... . . .. . ... . . ............ .. ...... 2<br />
PROPOSED HOURS OF OPERATION & FARE SCHEDULE ...... ..... ..... . .. ..... ... 2<br />
PERM ITS HELD IN OTHER JURISDICTIONS .. . . . .. .... .... .. .... .... ............... 3<br />
Previous permit suspensions, denials, terminations or cancellations or revocations 3<br />
PAST EXPERIENCE OF APPLICANT & REFERENCES ........... . ............... .<br />
Past experience <strong>of</strong> person in charge <strong>of</strong> business . ........ . ......... ... ... .. . .. .<br />
Letters <strong>of</strong> Reference ............ . ................... ...... ........ . .. .. .<br />
3<br />
3<br />
3<br />
OPERATING PLAN .... ....... ..................... . ........... . ..•...•• •. ... ... 4<br />
Operational Standards ........................ . . . . ....................... 4<br />
Measurement <strong>of</strong> Performance Standards . ... . .... . ........... . . .... .. .... 4<br />
Staffing Plan . . . . . . . . . . . . . . . . . . . . . . . . . . . .. ........... ....... .. . ....... . 6<br />
Performance Evaluation .. ......... .. ... .. .. .......... .. ... . . . . . . , .... 6<br />
Personnel .... . .... ................ ..... . . . . . . . . . . . . . . . . . 7<br />
Discussion <strong>of</strong> Responsibilities Assigned to Key Personnel ..... . . .. ...... 8<br />
Key Personnel! Staffing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8<br />
Organizational Ch.art ............. ..... ........... . . ... . ..... .. 10<br />
Timmy Mardirossian ............... . . ................ . ........ 11<br />
Martin Shatakhyan ..... . . .. . . ............................. 12<br />
Khachik (KAS) Shekherdimian .......... . . .............. . ....... 13<br />
Simlik (Sam) Asheghian ............................... . .. 14<br />
Taxicab Drivers . ..... ..... .. . .... . .. .............. . . ........ ......... .... 15<br />
Requitment <strong>of</strong> Taxicab Drivers .......... ... . .. . . . ........ . . . .. . .. ... . . . .... 15<br />
Driver Screening .......... ..... •.• •............................ 15<br />
Abitity... . . .. . . . . . ...... . ..... .... ..... . . . . . . . . . . . .. . ... 15<br />
Age .... ........ ........................................... 16<br />
Appearance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16<br />
Attitude ....................... . .......... . .. .. . . . . . . . ...... 16<br />
Background . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. 16<br />
Driving Record and Licensing . ... . .. . ......... ....... .......... . 16<br />
Driver Selection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. 16<br />
Vehicle Dispatching .. ....... ... ..... . . . ... . . . .. ........ .... .. ...... 17<br />
Telephone System ..................... . ... ... . . . . . . ............... 17<br />
Services for th"e Speech and Hearing Impaired ........................... 17<br />
Technology Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17<br />
Dispatching Computer System ....................... . ............ . ... 19<br />
Fully Automated Dispatch System ................ . .. .......... 19<br />
Automated Dispatch with GPS ......... .. ................ ....... 19<br />
G&S Computerized Dispatch Capabilities. . . ................ .. ..... 20<br />
Base Map ................ . ................. . .. . ... ... 20<br />
G&S Transit Management, In c.
, -~.<br />
( (<br />
<strong>City</strong> <strong>of</strong> <strong>Glendale</strong><br />
Automated Transportation Back Office System (ATBOS) ... ..... 20<br />
Hot Stand-By ...... ................. ............... .. .. 21<br />
Call Taker Functions ............. . .............. _ ...... . ...... 21<br />
Caller 10 ............. , .....••• ; •• • ••. •.• .. . ...•.• .... 22<br />
Customer Pr<strong>of</strong>ile .......................... . . . . . . . . . 22<br />
Charge Account Pr<strong>of</strong>ile ... , . .... , . . . . . . . . . . . . . . . . . . . . . . . . 22<br />
Automatic Call Taker (ACT) ....••• .. ..• ... ....... _ • . •• .... 22<br />
Remote Call Taker (RCD ............ ......... . ...•..... . 22<br />
Rate Quotation ............. •• •.•...... ......... , ...... 23<br />
Zone Based Dispatching .... ........ ••••. .. • . .. .. ..... . .•.. .... 23<br />
GPS Based Dispatching ..... , . . ,.............. .... .. . . . . ..... 23<br />
Dual Zones ..... ......... ••......•••• . . ••• .. .. . ... . .. . ...... 24<br />
Local Trips ............... • • •............ • .. . ..... .. . . . ...... 24<br />
Customer Callout (CAL) . . . . . . . . . . . . . ... . . . . . . . . . . . . . .. 24<br />
Special Assignments. . . . . . . . . . . . . . . • • • . . • . • . . . . . . . . . . . . • . . . 25<br />
Fleet Summary .. . ................•.• .. ..•.. . . . .. . . . . . . .. .... 25<br />
Automatic Credit Card Verification ............... .. .. . . ... . ... ... 25<br />
Shared Ride Options. . . . . . . . . . . . . . . • . . . . . . • . . . . . . . . . . . . .... 25<br />
Premier Ride . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25<br />
Driver Functions ................. ....... ... . ... ... . .. • ..•.. .. 26<br />
Supervisor/Dispatcher Functions ., .. •. .. ••.• .. ..... .. . . .• . . . .... 27<br />
System Management ................................. • •...... 27<br />
Reports and Graphical Queries ....... . ' ................. . •• . ..... 27<br />
Redundant Base Controller . . . . . . . . • • . . . • • • . . • • . . . . . . . . . . . . . . . . . 28<br />
Multisite Network Controller ..... ........ ....... ...... ... .. ..... 28<br />
Digital Dispatch ......... . . ... ..... ....... , , , . ............ . ..•...... 29<br />
Vehicle Maintenance ..... ....... ................•.... . • •• . ,', ., . ••.•• .... 30<br />
G&S Transit Management .................................... . ...... 30<br />
Vehicle Maintenance Program . ......... ..... .. .. • . .. , ........ . • ...... 31<br />
Vehicle Maintenance and Inspection ........ . .. .. .. . . .. . . .. . ..... 31<br />
Pre-trip Inspections ........ , .. ...... ........ .. .......... 31<br />
Routine Procedures. . . . . . . . . . . . . . . . . • . . . . . . . . . . . . . . . . .. 32<br />
Cleaning ....... .... .. ... , ............ • , .... . . . ....... 32<br />
Tire Pressure. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32<br />
Body Damage ...... . . . . . . . . . • • . . . . • • . . . . . . . . . . . . . . . . . . 32<br />
Road Call . . ..... .................... .............. 33<br />
Preventive Maintenance . ......... , .. " .... . ... . ........ . ...... 33<br />
Vehicle Maintenance ... ......................... , ••. . •. , . ..... 33.<br />
Record Keeping I Maintenance Information System ... , .............. 34<br />
Accident Repair ............. , ................... ... , .. , . . . . . . 35<br />
Contractors f Sub-contractors ............ ....... , ................. , . , . . . . . . . 36<br />
Approaches to Innovative Service .......... .... < ••• , •••• , •••••••••• ••• •• , ••• 37<br />
STATEMENT OF PUBLIC CONVENIENCE & NECESSITY ...... ... .. .... ....... . ...... 39<br />
SAFETY, TRAINING & SUBSTANCE ABUSE PROGRAMS ............• . . . ••.• ••••. .. . . 40<br />
Supervisory Training Program ... .. .. . ........ .... ............. , ...... 40<br />
Dispatcher Training ........ . .. , , , . .... ... .....• ••••• •........ -. 40<br />
Customer Service Representative Training ............... .. ....... 41<br />
Drug & Alcohol Testing ... . ... . ................. • .. . ..... . .. ..... : 41<br />
Training Programs ... ... .......... , .... , , ........... . •... ...... , • ... , .... 41<br />
G&S Transit Management, In c.
<strong>City</strong> <strong>of</strong> Glen dale<br />
Overview . . . . . . . .... ~ . ..................... . .. .• .•................ 41<br />
Sensitivity and Empathy Training ....................•• •. •• •........ . .. 42<br />
Pas~nge r Assistance Techniques ........ . . .. . • • .• ••••.......... 42<br />
Defensive Driving Course ....... ... . , ...'.......... . •••.', . • . . . . . . . 42<br />
Behind-the-Wheel Training ........... , , . , , , .... , , .• •••• .•............ 42<br />
.Customer Service ...... , . , . . ..... , . • . . . . . • . . • • • • . . . . . • • • • • . . . . . 43<br />
SupelVisory Ava ilability and Responsiveness ................•••... •.... . .... 43<br />
Employee Benefit Programs. ..... . . . . . . . . . . . . . . . . . . . . . .. •••............... 44<br />
New Driver Training Schedule .... . .. . . . . . . . . . . . . . . . . .• . • . • . . . . . .• • • • . . 44<br />
Fares and Meter Operations . . . . . . . . . . . . . . . . . • . . . . . . . . . . . . . . . 44<br />
Passenger relations ....... ................ .• . .... . . . ..... 44<br />
Passenger Management and Incidents ..... . •. . ••.... .•.•• •••... .. 44<br />
Working with mobility assistive devices ......• •.. . . ... . . ...... . . .. 44<br />
Passenger assistance techniques. . . . . . . . . . . . . • . . . . . . . . . 44<br />
Pre &--Post trip inspections .............. . •.. •.... ... • • ••• •• ... . 44<br />
EXHIBITS<br />
Exhibit 1 Taxicab Features, Options & Vehicle List<br />
NonMsmoking Vehicles ............ . . . . . . . . . . . . • . • . . . . . . . . . . . . . . . . . . .. 1<br />
Radio System .... .......... ............... .••. ... ••••..... • .. • ..• .. • • .... 1<br />
Vehicle Technologies and Security Systems. . . . . . . .•. . . . • • • . . . . . . . . . . 1<br />
Taximeters .................................. . •• ..•••....••..••.......... 1<br />
Emergency Signaling System. . . . . . . . . . . . . . . . . . . . . . . . . • • • . . . . . . . . . . . . 2<br />
Vehicle List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . • • • . . . . . . . . . . . . . . . . . . .. 2<br />
Exhibit 2 - Vehicle Color Scheme, Logo & Photo<br />
Exhibit 3 - G&S Transit Management, Inc. - Taxicab Operations<br />
Exhibit 4 - Corporate Documentation<br />
Exhibit 5 - Letter <strong>of</strong> Personal Reference<br />
E.xhibit 6 - Letter <strong>of</strong> Pr<strong>of</strong>essional Reference<br />
Exhibit 7 - Employee Handbook<br />
Exhibit 8 - Toshiba Telephone System<br />
Exhibit 9 - Drug Testing Policy<br />
Exhibit 10- Insurance Information<br />
G&S Transit Management, Inc.
( (<br />
'.<br />
APPLICATION FOR RENEWAL OF<br />
TAXICAB OWNER'S PERMIT<br />
Submitted to:<br />
The <strong>City</strong> <strong>of</strong> <strong>Glendale</strong><br />
July 23, 2009<br />
Submitted by:<br />
G&S Transit Management, Inc.<br />
dba: <strong>City</strong> Cab<br />
7955 San Fernando Road<br />
SUD VaUcy, CA 91352
(<br />
<strong>City</strong> <strong>of</strong> <strong>Glendale</strong><br />
(<br />
Name <strong>of</strong> Company:<br />
Street Address:<br />
G&S Transit Management. Inc. dba <strong>City</strong> Cab<br />
7955 San Fernando Road<br />
<strong>City</strong>, State ZIP: Sun Valley, CA 91352<br />
Phone Number:<br />
Provider Type:<br />
Company Ownership:<br />
-"8'-' 1,,8-"'2,,5,,2-,, 1,,67,,0'--___ _ Fax Number: 818-252-1607<br />
_T"a"'x"ic"'a"b'---__________________ _ _ ___<br />
Corporation<br />
Corporation Name:<br />
G&S Transit Management. Inc.<br />
Date <strong>of</strong> Incorporation: _1!i9,,9"'4'--_~Pl ace <strong>of</strong> Incorporation: --'C"a"li"fo"r"ni"'a~ _______ _<br />
Agent for Service Process: ---'T"imW!'m"'yU'!M"a"'rd"'i"ro"'s"s"ia"nL _ _ _______________ _<br />
Attached is a Certificate <strong>of</strong> Domestic Stock Ownership<br />
Attached is a Current Certificate <strong>of</strong> Good Standing from California Secretary <strong>of</strong> State:<br />
No<br />
Exhibit 4<br />
DIRECTORS/OFFICERS<br />
Name <strong>of</strong> Officer:<br />
Title <strong>of</strong> Officer:<br />
Street Address:<br />
Timmy Mardirossian<br />
President<br />
7955 San Fernando Road<br />
<strong>City</strong>, State, ZIP: Sun Valley. CA 91352<br />
Name <strong>of</strong> Officer:<br />
Title <strong>of</strong> Officer:<br />
Street Address:<br />
Sedik Mardirossian<br />
Secretary<br />
7955 San Fernando Road<br />
<strong>City</strong>, State, ZIP: Sun Valley. CA 91352<br />
('<br />
G&S Tra nsit Management, Inc.<br />
Page 1
(<br />
<strong>City</strong> <strong>of</strong> <strong>Glendale</strong><br />
r<br />
'C', " ,<br />
How many vehicles are you seeking to license for operation in <strong>Glendale</strong>? 15<br />
VEHICLE STORAGE LOCATIONS<br />
Street Address:<br />
7955 San Fernando Road<br />
<strong>City</strong>, State ZIP: Sun Valley, CA 91352<br />
Which vehicles are stored here?: _ T-'-"ot"'a"-l.!jfle"'e"'tL-____________ _ _____ _<br />
PROPOSEO VEHICLE OESCRIPTIONS & APPEARANCE<br />
Vehicle Features, Options & Vehicle List ..... . . . .. . .......................... .<br />
Vehicle Color Scheme, Logo & Color Photo . ...... ... ...... . . . .......... . ..... .<br />
Exhibit 1<br />
Exhibit 2<br />
HOURS OF OPERATION:<br />
Monday: 24 hours Friday: 24 hours<br />
Tuesday: 24 hours Saturday: 24 hours<br />
Wednesday: 24 hours Sunday: 24 hours<br />
, .......<br />
I ,. '\<br />
Thursday:<br />
24 hours<br />
FARE SCHEDULE:<br />
Non '~Emerge ncy Medial Fares<br />
N/A<br />
Cost per trip (one-way):<br />
Cast per mile:<br />
Other Charges:<br />
Taxica b Fares:<br />
Flag drop rate: $ 2.65<br />
Addilional119 mile or 30 seconds: $ 0.30<br />
Wailing time:<br />
$ 0.30 137 seconds<br />
Per hour waiting time charge: $29.19<br />
other cha rges: ----<br />
G&S Transit Management, Inc.<br />
Page 2
(<br />
r<br />
<strong>City</strong> <strong>of</strong> <strong>Glendale</strong><br />
A sampling <strong>of</strong> j urisdict ions wh ere <strong>City</strong> Cab has permits follows, a rnore complete list is<br />
included as Exhibit 3.<br />
Jurisdiction Contact Address Phone<br />
<strong>City</strong> <strong>of</strong> <strong>Glendale</strong> Jane Baghdanian 613 E. Broadway <strong>Glendale</strong>, CA 91206 (818) 546-3960<br />
<strong>City</strong> <strong>of</strong> Burbank Terre Hirsch 275 East Olive Ave, Burbank CA 91502 (818) 238-5260<br />
<strong>City</strong> <strong>of</strong> Pasadena Valerie Moss 100 North Garfield, Pasadena CA (626) 744-4268<br />
Previous perm it s uspensions, denials, terminations or ca ncellations or revocations:<br />
Suspensions<br />
Denials - None<br />
None<br />
Terminations - None<br />
Cancellations - None<br />
Revocations - None<br />
("",.... G&S Transit Management, Inc. has been operallng taxi, paratransit and conventional transit<br />
services in southern California since 1994. G&S was originally organized to operate taxicab<br />
services in the <strong>City</strong> <strong>of</strong> Burbank. Since 1995 G&S has been also operating in Cities <strong>of</strong> <strong>Glendale</strong> and<br />
Pasadena.<br />
Currently G&S Transit Management, Inc., d.b.a. <strong>City</strong> Cab operates a total <strong>of</strong> 87 taxicabs in the<br />
following cities:<br />
<strong>City</strong> <strong>of</strong> <strong>Glendale</strong> 15 taxicabs<br />
<strong>City</strong> <strong>of</strong> Burbank 50 taxicabs<br />
<strong>City</strong> <strong>of</strong> Pasadena 22 taxicabs<br />
Past experience o f person in c harge <strong>of</strong> bus iness:<br />
Resume <strong>of</strong> President, Timmy Mardirossian, is included on page 11.<br />
Resume <strong>of</strong> General Manager, Martin Shatakhyan, is included on page 12.<br />
Letters <strong>of</strong> Reference<br />
A personal letter <strong>of</strong> reference is attached as Exhibit 5.<br />
A pr<strong>of</strong>essional letter <strong>of</strong> reference from is attached as Exhibit 6.<br />
...<br />
(<br />
G&S Transit Management, (nc. Page 3
<strong>City</strong> <strong>of</strong> <strong>Glendale</strong><br />
Staffing Plan .................. .. ...... . .. ..• •• .......•....••.••.•• . .. ••• ,..... 6<br />
Dispatching Vehicles<br />
Vehicle Maintenance . .. ... ..... . .. . . ... . ...~<br />
Contractors f Sub-contractors .......................... ,......................... 36<br />
Innovations in Service .................. 37<br />
Operational Standards<br />
G&S Transit Management has developed a<br />
series <strong>of</strong> quality dimensions to measure our<br />
operatIng perfQrmance. The causes <strong>of</strong> any<br />
deficiencies in quality <strong>of</strong> each dimension are<br />
identified, priorities set, and corrective actions<br />
are implemented. This is an ongoing process.<br />
Through interaction with and feedback from the<br />
<strong>City</strong> and constituents, riders, and company<br />
employees, dimensions are refined and new<br />
dimensions added.<br />
Historically G&S Transit Management has<br />
improved its quality dimensions via<br />
improvements in training, providing improved tools including technological advancements,<br />
monitoring, and acting on causes <strong>of</strong> any deficiencies in quality. G&S Transit Management continues<br />
to improve its performance in all service areas. Emphasis is placed on improved measurement and<br />
feedback, documentation, employee involvement and team methods, and the continuous<br />
implementation <strong>of</strong> and improvement in the use <strong>of</strong> technology. G&S understands that the ability to<br />
manage people toward quality objectives is the key to our success, and that uniform procedures for<br />
service delivery are required in this effort.<br />
Measurement <strong>of</strong> Performance Standards<br />
17<br />
{ C~·~:.\<br />
I<br />
G&S utilizes a key indicator I benchmark approach for its quality assurance program. In service<br />
industries the primary methods for evaluating and testing the ·product" are comparisons with<br />
standards and trend analysis, and feedback (customer interviews, comments and complaints, etc.).<br />
G&S uses both <strong>of</strong> these elements in our quality assurance program. Indicators to be used by G&S<br />
will include such measures as:<br />
Response Time: G&S graphs trends, analyze results, and take action to continuously improve the<br />
service.<br />
Telephone Response Statistics. Statistics includes average lirhe-to-answer, number <strong>of</strong> calls<br />
abandoned, etc. Monitoring <strong>of</strong> these statistics is critical to managing the quality <strong>of</strong> the call center.<br />
Driver Compliments and Complaints by Category: By categorizing driver "attitude" complaints<br />
separately, it is possible to detect any potential trends in driver service leveL<br />
Vehicle Condition Compliments and Complaints by Category: By categorizing vehicle complaints<br />
separately, it is possible to detect potential trends in vehicle condition.<br />
Veh icle Inspections, Safe Driving Observations: G&S will monitor random field vehicle inspections.<br />
Formal inspection procedures and forms are utilized.<br />
·G9.mpany Vehicle Accident Damage per Veh i ~ le Mire Traveled by Month; This measure divides<br />
G&S Transit Management, Inc.<br />
Page4
(<br />
<strong>City</strong> <strong>of</strong> <strong>Glendale</strong><br />
an accident severity measure (company vehicle damage) by mile traveled to reflect a measure <strong>of</strong><br />
company vehicle safely.<br />
G&S gathers information for each measure into a report for management review. Management monitors<br />
trends, and compares results on a seasonally adjusted basis. Results are graphically displayed to assist in<br />
trend identification. Where information is appropriate for all employees and/or drivers, the graphical<br />
representation is made available in the driver area.<br />
G&S Transit Management, Inc. Page 5
<strong>City</strong> <strong>of</strong> <strong>Glendale</strong><br />
Staffing Plan<br />
Overview<br />
G&S Transit Management understands the importance <strong>of</strong> attracting and retaining strong<br />
management and administrative personnel that are qualified to provide the pr<strong>of</strong>essional level <strong>of</strong><br />
service G&S expects in all support and leadership roles. First and foremost, G&S provides a work<br />
environment that is positive, where management and administrative workers can work in a team<br />
environment and make a difference. Where possible, G&S promotes from.within and provides<br />
needed supplemental training, expanding both the pool <strong>of</strong> available resources and employee<br />
morale. G&S provides extremely competitive management pay and benefits.<br />
For management staff th e ability to work in a team environment expands to the ability to lead a<br />
team. Other requirements include:<br />
interpersonal and communications skills;<br />
time management skills; and,<br />
a working knowledge <strong>of</strong> transportation, transportation regulation, contractual and<br />
company requirements.<br />
The company's "promote from within policy" means that qualified, existing employees will be<br />
considered for promotional opportunities before outside cand idates. As a result <strong>of</strong> this policy many<br />
<strong>of</strong> the management staff started in entry level positions within the company. Before hiring a<br />
candidate into any position the person must meet the specific qualifications contained in the job<br />
description for the position.<br />
Once in place, initial and ongoing training is critical to insuring that properly selected managers and<br />
/" ... '. administrative support personnel continue to evolve in their present job and for futu re positions with<br />
G&S. Moreover, to ensure continuity G&S further provides cross training in critical functions,<br />
insuring coverage for situations such as illness or family leave. This concept extends to corporate,<br />
supervisory and administrative support functions. Please see the supervisory training program <strong>of</strong><br />
. this proposal, page 40.<br />
Performance Evaluation<br />
G&S's staff receive ongoing performance evaluation and feedback. Management and su pervisors<br />
take an active and ongoing role in insuring thai_performance standards are maintained and<br />
obje.ctives realized. These standards are not limited to the minimum contractual standards, but<br />
include goal and objective setting in a continuous improvement framework. Keys to this process<br />
include effective:<br />
. • Communication <strong>of</strong> Standards<br />
.• Measurement and Observation<br />
• Action and Feedback .<br />
o 2-Way Ongoing Communication<br />
o Formal Evaluation and Reports<br />
o Rewards and Discipline<br />
• Documentation and Reporting<br />
Formal evaluation is only one component <strong>of</strong> the performance evaluation and feedback system.<br />
Performance. standards must be communicated to employees if they are to be realized. This<br />
process: begins with effective training, including initial and ongoing training.<br />
In addition to the formal ongoing operating procedures, feedback on interim objectives is<br />
emphasized. Communication <strong>of</strong> these are provided in routine team meetings, bulletins and<br />
G&S Transit Management, Inc. Page 6
"-<br />
<strong>City</strong> <strong>of</strong> <strong>Glendale</strong><br />
Discussion <strong>of</strong> Responsibilities Assigned to Key Personnel<br />
Key personnel are assigned to manage all tasks required for a quality taxicab operation, including,<br />
but not limited to, all <strong>City</strong> <strong>of</strong> Gle-ndale requirements. Full time management will direct activities <strong>of</strong><br />
the organization including, but not limited to, establishing, maintaining and reporting, collecting and<br />
paying fees, conducting day to day activities including management <strong>of</strong> the taxicab fleet,<br />
representation before and discussion with the <strong>City</strong> and other regulatory agencies, and adhering to<br />
aU areas <strong>of</strong> the company's policies and procedures.<br />
, , ~. >. ,." \ ,," ''c"''', "~~~""~?'<br />
,:"':' '\'; '1;':"'):-:r'7l:,;'..'~~~ '\\,'l', /-:.,~' ';';l.~,\"I.'J.\~~~"~<br />
Key Staff . . ' Tasks" & Resp'o'osibilities -,,- ";" ~". ,Ji;>['"" ~ '1:' ~~' , 'i-$3\\~~~ ~t\1!it!<br />
• , • ., 'L< ' >-< ,,_, ;-,;'_F,-'_· ~. ;''.1 ;~,;~' _~·;F;>t~ ".1, ">-"_,, :r;
, ,<br />
President 1 29<br />
General ~anager 1 29<br />
<strong>City</strong> <strong>of</strong> <strong>Glendale</strong><br />
- ' .. ' " ' -, /""',' ,--.2 ' ~~, .. :-;"~';,>:(:.');"'.".,-"'>! '>'\ ~':ii;®r.:."''ti'<br />
J.~Oslt!~n ;, ;', " ,
{<br />
<strong>City</strong> <strong>of</strong> <strong>Glendale</strong><br />
• Organizational Chart<br />
<strong>City</strong> <strong>of</strong> <strong>Glendale</strong><br />
Public Works<br />
Trans & Traffic·<br />
.<br />
Timmy Mardirrosian<br />
President,<br />
G&S Transit<br />
Management. Inc<br />
CORPORATE SUPPORT<br />
Martin Shatakhyan<br />
COO & Gen Manager<br />
I<br />
I<br />
MARKETING<br />
Kas Shekhcrdimian<br />
I<br />
SAFETY & TRAINING MAINTENANCE OPERATIONS DISPATCH &<br />
Sam Asheghian Andranik Agazarian SC HEDULING<br />
Manager Maintenance Supervisor Operations Manager Sr Dispatcher<br />
Reservalionists,<br />
Trainers Mechanics Taxi Operators -Schedulers &<br />
Dispatchers<br />
G&S Transit Management, Inc. Page 10
(<br />
<strong>City</strong> <strong>of</strong> <strong>Glendale</strong><br />
Timmy Mardirossian<br />
PROFESSIONAL EXPERIENCE<br />
San Gabriel Transit, Rosemead, CA<br />
President<br />
1991 - Present<br />
Responsible for overall management, planning, and development for a $28,000,000 per year full<br />
service transportation firm. G&S specializes in quality ground transportation with over 500 taxicabs,<br />
a fleet <strong>of</strong> over 100 Access Services ADA vehicles, eight fixed route projects, the operation <strong>of</strong> over<br />
thirteen municipal dial-a-ride contracts and three regional center transportation projects. Senior<br />
project manager for the northeast valley Smart Shuttle project with the Los Angeles Department <strong>of</strong><br />
Transportation.<br />
Super Shuttle San Fernando Va lley (Arcadia Transit, Inc), Sun Valley, CA<br />
President<br />
1994 • Present<br />
Developed corporate strategy for a reliable shared ride airport transportation system which has<br />
grown to 60 vehicles serving Lo's Angeles International Airport and the Burbank <strong>Glendale</strong> Pasadena<br />
Airport; and many <strong>of</strong> the major tourist destinations <strong>of</strong> s.outhern California. Super Shuttle <strong>of</strong> the San<br />
Fer.nal1do Valley provides over 250,000 trips per year and is proud to provide eNG vans a.s part <strong>of</strong><br />
its fleet. .<br />
Tri <strong>City</strong> Transportation Systems, Inc., Sun Valley, CA<br />
President<br />
1996 - Present<br />
Tn <strong>City</strong> Transportation Systems, Inc. does business as Checker Cab and Yellow Cab in Burbank<br />
<strong>Glendale</strong> and Pasadena. Responsible for corporate planning, pr<strong>of</strong>it and loss, and mar~et<br />
development for a 100 taxicab fleet operation.<br />
Network Paratransit Systems, Inc. San Bernardino, CA<br />
President<br />
1997 - Present<br />
Developed corporate strategy for taxicab operations in San Bernardino and Riverside counties.<br />
Developed business plan for franchise operations in Ontario later expanding operations to include<br />
Ontario Yellow Cab. Currently Bell Cab operates approximately 100 cabs in San Bernardino and<br />
Riverside counties.<br />
Beverly Hills Cab Company, Inc., Los Angeles, CA<br />
PresidenUChief Operating Officer<br />
1979-1991<br />
During 12 years with Beverly Hills Cab, held all levels <strong>of</strong> management positions while overseeing<br />
acquisitions and was responsible for significant growth strategy.<br />
EDUCATION<br />
California State University <strong>of</strong> Los Angeles, Bachelor <strong>of</strong> Mechanical Engineering 1981<br />
MEMBERSHIPS<br />
Board Member & Member, Taxicab and Paratransit Association <strong>of</strong> California<br />
International Taxicab and livery Association<br />
Valley Industry and Commerce Association<br />
Los Angeles Convention & Visitors Bureau<br />
San Fernando Valley Convention & Visitors Bureau<br />
Los Angetes County Hotel and Motel Group<br />
United Chambers <strong>of</strong> Commerce <strong>of</strong> the San Fernando Valley<br />
Economic Alliance <strong>of</strong> the San Fernando Valley<br />
G&S Transit Management, Inc. Page 11
<strong>City</strong> <strong>of</strong> <strong>Glendale</strong><br />
,:~"<br />
r<br />
Martin Shatakhyan<br />
SUMMARY OF EXPERIENCE<br />
General Manager<br />
President <strong>of</strong> Taxi company with 29 years <strong>of</strong> transportation experience at atl levels. Managed over BOO drivers<br />
and employees combined. Skilled at Marketing, logistics, human resource and government affairs.<br />
EMPLOYMENT<br />
G&S Transit Management, Inc. (d.b.a. <strong>City</strong> Cab Company) Sun valley, CA May 2009 - Present<br />
General Manager<br />
Manage over 200 drivers and employees.<br />
Oversee daily operations incl uding dispatch, cashiering, auto repairs and customer relations.<br />
Liaison between company and local government at an levels including city council, LADOT, Airport<br />
Authority, taxi Cab Commission, Transportation committee, Charities<br />
Overseeing all insurance policies<br />
Tri-<strong>City</strong> Transportation Systems, Inc d.b.a. Yellow Cab & Checker Cab May 2009 - Present<br />
General Manager<br />
Burbank Bob Ho pe Dispatc h Company<br />
General Manager<br />
San Gabriel Trans it, Inc. (d.b.a <strong>City</strong> Cab Company) Sun Valley, CA<br />
General Manager<br />
Manage 166 taxicabs and over 300 drivers and employees.<br />
May 2009 - Present.<br />
April 2007 - Present<br />
United Ind ependent Tax i Drivers, Los Angeles January 2004 - April 2007<br />
President<br />
Mar:'age over 470 taxicabs and 900 drivers and employees.<br />
Oversee daily operations including dispatch, cashiering, auto repairs and customer relations.<br />
Liaison between company and local government at all levels including city council, LADOT, Airport<br />
Authority, taxi Cab Commission, Transportation committee, Charities<br />
Overseeing all insurance policies<br />
United Independent Taxi Drivers, Los Angeles January 2003 - January 2004<br />
Corporate Secretary<br />
Overseeing all Insurance policies. Secretary duties during board meetings including keeping minutes<br />
and providing records to all board members, organize meetings and implement·new policies '<br />
United Independent Taxi Drivers, Los Angeles January 2001 - January 2003<br />
Marketing Directorl Vice President<br />
Managing Drivers, conducting DOT inspections, following up on fleet conditions and driver<br />
appearance<br />
Implementing new marketing strategies induding surveys, direct mail, exhibits,<br />
Member <strong>of</strong> several chamber <strong>of</strong> commerce,<br />
Acquiring and maintaining new accounts i.e. hotets, corporate, and non-pr<strong>of</strong>it organizations<br />
Education<br />
B.S. in Mechanical Engineering<br />
State Engineering University <strong>of</strong> Armenia (Polytechnic)<br />
(Formerly Yerevan Polytechnic University)<br />
Organizations<br />
Member, Board <strong>of</strong> Directors Taxicab Paratransit Association <strong>of</strong> California rrPAC) 2007-p'resent<br />
Member, Board <strong>of</strong> Directors Authorized Taxicab Supervision, Los Angeles 2007-Present<br />
G&S Transit Management, Inc. Page 12
... .<br />
Khachik (KAS) Shekherdimian<br />
PROFESSIONAL EXPERIENCE<br />
<strong>City</strong> <strong>of</strong> <strong>Glendale</strong><br />
Director <strong>of</strong> Marketing<br />
/~'."<br />
G&S Transit Management , Inc Sun Valley, CA<br />
Marketing Director<br />
February, 2009 - Present<br />
Responsible for acquiring and maintaining major corporate accounts, presenting proposals and<br />
contracts for all prospective clients, attend business showcases and fairs, establish and maintain<br />
contracts with the major hotels in San Fernando Valley. Work with marketing firm to create<br />
brochures and coupons for distribution, implement new marketing strategies and promotions to<br />
encourage sales, assist accounting department with reviewing and billing all accounts, monitor<br />
customer relations with drivers dispatch and reservation agents, follow through on customer<br />
complaints and concerns, attend community networks and mixers.<br />
United Independent T~x i Drivers, Inc.<br />
While at UITD served on Board <strong>of</strong> Directors for three years.<br />
Marketing Director<br />
Responsil;Jle for all marketing activities at UITD.<br />
Manager. Public Relations<br />
Head Dispatcher<br />
Babayan Transportation<br />
Head Dispatcher<br />
1 996 - December 2008<br />
1 998 - December 2008<br />
1997-1998<br />
1996-1997<br />
1992-1996<br />
.. ~-"'\<br />
G&S Transit Management, Inc. Page 13
<strong>City</strong> <strong>of</strong> Glendafe<br />
Simlik (Sam) Asheghian<br />
Maintenance Manager<br />
PROFESSIONAL EXPERIENCE<br />
G&S Transit Management, Inc Sun Valley, CA<br />
Maintenance Manager<br />
2006 - Present<br />
Fleet Maintenance Manager: Proven success in providing maintenance support to passenger<br />
transportation fleets. Sam has experience with supervision <strong>of</strong> technical staff as well as direct repair<br />
experience at the Master Technician level.<br />
Maintenance foreman for a crew <strong>of</strong> technicians providing maintenance to vehicles in service to the<br />
<strong>City</strong> <strong>of</strong> <strong>Glendale</strong> and Access services. Responsible for coordination with central wa rehouse facility<br />
to plan for appropriate inventory to support all equipment assigned at this facility. Work closely with<br />
drivers on response to daily vehicle in spection reports. Schedule and supervise the work <strong>of</strong> the<br />
vehicle cleaning crew.<br />
Expert Auto Center, Burbank, CA<br />
Owner<br />
1996 - 2006<br />
Owner and line technician providing OEM diagnosis and repairs includeing brakes, electrical,<br />
climate controls, and engine scanning/diagnosis. Attained the Master Auto Technician designation<br />
during this period.<br />
Japanese Auto Center, West Hilts, CA<br />
Shop Foreman<br />
1983 - 1996<br />
Started as a line technician and progressed to shop foreman for the last several years <strong>of</strong> this<br />
engagement. Provided OEM diagnosis and repairs including brakes, elecrical, climate controls. and<br />
engine sca nning/diagnosis.<br />
Education/Trai n ing<br />
ASE Certified Master Auto Technician<br />
Certified Smog Test Technician<br />
."..-..,<br />
i<br />
G&S Transit Management, Inc. Page 14
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I •.<br />
Taxicab Drivers<br />
Recruitment <strong>of</strong> Taxicab Drivers<br />
<strong>City</strong> <strong>of</strong> <strong>Glendale</strong><br />
G&S considers itself to be a "non typical" cab company when it comes to its drivers. The company's<br />
policies, procedures, technology, income levels and general culture result in a workforce that is<br />
much more stable than that typical in the taxicab industry. The resulting retention <strong>of</strong> pr<strong>of</strong>essional<br />
drivers means that the company can be more selective in obtaining the selVices <strong>of</strong> new operators,<br />
and that the existing workforce is truly pr<strong>of</strong>essional and motivated.<br />
The company utilizes all appropriate<br />
media to insure the most effective<br />
means <strong>of</strong> attracting potential<br />
candidates.<br />
Because <strong>of</strong> our reputation G&S is able<br />
to provide qualified drivers with<br />
appropriate skills including, but not<br />
limited to, relevant experience, safe<br />
driving habits, good physical health,<br />
ability to learn and successfully<br />
complete training programs and provide<br />
high quality service, and proper<br />
attitudes towards our riders.<br />
Driver Screening<br />
G&S will require the following minimum qualifications <strong>of</strong> all new drivers assigned to the taxicab<br />
service:<br />
• Ability<br />
Ability to safely operate vehicles, communications and other required equipment.<br />
Demonstrated ability to read, write and speak English. Successful passing <strong>of</strong><br />
tests. Ability to communicate effectively.<br />
Ability to determine location <strong>of</strong> street addresses by use <strong>of</strong> a map and map book,<br />
and via expert I computerized navigation tools. Ability to comprehend<br />
geography <strong>of</strong> service area.<br />
Ability to handle problems as required.<br />
Ability to keep accurate records.<br />
Physical ability to lift and carry 50 pounds.<br />
Physical ability to push, pull and otherwise assist wheelchairs. Ability to provide<br />
reasonable assistance to disabled persons in entering and exiting vehicle.<br />
Ability to work independently, to exercise good judgement, and to request<br />
assistance where appropriate.<br />
Ability to complete all required training programs and pass all applicable skills<br />
test; including Driving Course, Disability Awareness and Sensitivity,<br />
Passenger Assistance Techniques, Ope~ational Class-Room Training and<br />
On-the-Road Training, etc. Successful completion required prior to<br />
placement.<br />
G&S Transit Management, fn e. Page 15
<strong>City</strong> <strong>of</strong> <strong>Glendale</strong><br />
Age<br />
At least 21 years <strong>of</strong> age.<br />
Appearance<br />
Have an acceptable general appearance (clean and well groomed). Willingness to follow the <strong>City</strong>'s<br />
required dress and grooming code. Driver uniform will be white shirts and dark pants.<br />
• Attitude<br />
Sensitivity to passengers' needs.<br />
· Background<br />
Acceptable background search required.<br />
• Driving Record and Licensing<br />
Driving records will be reviewed to ensure compliance with <strong>City</strong> rule·s and internal company policies.<br />
Driver Selection<br />
G&S will select those drivers with qualifications that, wherever possible, exceed the minimum<br />
standards. In order to improve the quality <strong>of</strong> available candidates, the Company will make every<br />
attempt to maintain a pool <strong>of</strong> applicants. This will allow a choice <strong>of</strong> eligible drivers meeting minimum<br />
," ...., requirements, and thus allow the selection <strong>of</strong> drivers with superior qualifications. In addition to<br />
exceeding the minimum requirements, G&S will take into account other beneficial criteria including:<br />
Pr<strong>of</strong>essional Driving Experience, Related Experience<br />
License Endorsements<br />
PC!JSsenger Transportation Experience<br />
Prior to the authorization <strong>of</strong> a driver to provide taxicab service, the following records will be<br />
reviewed against the minimum criteria, and copies <strong>of</strong> the records will be placed into the driver's<br />
permanent file:<br />
Valid DL-S1 (DOT medical examination)<br />
Valid Medical Certificate (Drug and Alcohol Test)<br />
Completion <strong>of</strong> Training Program.<br />
Photocopy <strong>of</strong> Valid Drivers License with Proper Authorizations<br />
Release <strong>of</strong> Information Form.<br />
State Driving Record (H-6)<br />
Prior to allowing a driver into service, a checklist will be completed to further ensure the required file<br />
documentation is present. On ly then will the driver receive authorization to provide service.<br />
,.<br />
"<br />
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Vehicle Dispatching<br />
Telephone System<br />
G&S is in the process <strong>of</strong> installing a new<br />
state-<strong>of</strong>-the-art Toshiba digital telephone<br />
system .. Please see Exhibit B. Facilities are<br />
connected via T1. Call center calls will utilize a<br />
state-<strong>of</strong>-the-art automated call distribution<br />
system, or "ACO," wtlich will automatically route<br />
calls to reservationists in sequence. The<br />
system's auto-answer feature will be used by<br />
each reservationist, in combination with the<br />
company provided headsets. The ACD will be<br />
fully supported by the Toshiba management<br />
information system (the ACD "MIS"). The<br />
system will monitor incoming and outgoing<br />
traffic and provide comprehensive management reporting. Statistical reports will be available for the<br />
franchise as a whole by time period, and by operator by time period, for: call length, average time to<br />
answer, calls abandoned, total calls, shift length, talk time, on-duty I <strong>of</strong>f-duty time, etc.<br />
Services for the Speech and Hearing Impaired<br />
For communication with the deaf community, G&S will provide a TTD machine. Operators will be<br />
fully trained in operatio[,) <strong>of</strong> this equipment at all times. G&S's focus on technological leadership<br />
provides other options for communicating with the company as technology evolves. G&S's outreach<br />
system includes calls on social service agencies serving the speech and hearing impaired<br />
communities. Moreover, G&S's training programs includes important information on serving this<br />
community. Other reasonable accommodation will be provided for as needed. G&S is committed to<br />
serving these customers.<br />
Technology Overview<br />
Technology capabilities - now and in the future - are a real strength <strong>of</strong>lhe G&S proposal. The<br />
company, its principals and affiliates have been pioneers in applying technology to transportation<br />
issues in general, and to taxicab service in particular. In addition to the company's existing<br />
technological infrastructure, systems and technical personnel, G&S is committed to remaining at the<br />
forefront <strong>of</strong> technology into the long term.<br />
At the heart <strong>of</strong> G&S's technology capability are the computer dispatching, telecommunications and<br />
related communications and dispatching systems, systems which have been evolved and fine<br />
tuned. Functional areas for transportation include reservations, routing and scheduling, dispatch<br />
and vehicle control, driver scheduling and management, management information and reporting,<br />
vehicle communication systems, telecommunications an d call management systems, as well as the<br />
typical administrative and <strong>of</strong>fice automation tools. The list continues, with systems and interfaces for<br />
MDTs I AVLs, telephone automatic number identifiers, map display systems, automated customer<br />
call-out features, automated telephone ordering (using integrated voice response technology),<br />
Internet I remote reservations or dispatch subsystems, digital passenger capture and more. Much <strong>of</strong><br />
the existing technology is in place at G&S, and where technology is not yet in place, plans are.<br />
Another important aspect <strong>of</strong> the technology plan is disaster preparedness. G&S's technology plan<br />
il'tcILides planned redu.ndancies wherever feasible. In addition, G&S maintains pr<strong>of</strong>iciency,<br />
G&S Transit Management, Inc. Page 17
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., .". -<br />
preparedness and training in manual methods. Finally, for the worst case scenario, copies <strong>of</strong> critical<br />
s<strong>of</strong>tware and databases are maintained <strong>of</strong>f-site in addition to the o"n-5ite backups. The company<br />
maintains backups to electrical power, both generator and UPS (battery). Moreover, G&S<br />
participates in area disaster relief plans using GPS the company assists with emergency<br />
evacuation.<br />
In the following sections we will describe components <strong>of</strong> the technology architecture for dispatching<br />
and communication, components critical to service delivery. There is, however, more to the<br />
technology plan than these components. Very important to taxicab drivers and <strong>of</strong>fice staff are the<br />
operations and <strong>of</strong>fice technologies employed by the com.pany including personal computer systems<br />
with peripherals and appropriate s<strong>of</strong>tware packages. Systems are connected via an internal<br />
network and appropriate Internet connections are maintained. G&S's computing capability includes<br />
a complete s<strong>of</strong>tware library, including word-processing, database and spreadsheet s<strong>of</strong>tware.<br />
Custom s<strong>of</strong>tware is maintained, and support from G&S's vendor partners includes computer<br />
programming. G&S maintains complete analytical s<strong>of</strong>tware packages, including statistical analysis,<br />
cost allocation, forecasting and numerous other packages.<br />
For operations control such as driver and vehicle management and cashiering and billing systems,<br />
G&S has again pioneered new technology. G&S has contracted with Transportation S<strong>of</strong>tware<br />
Solutions (TSS) for the development 9f ~n advanced operational control system, including<br />
integration with the Digital Dispatch Systems (DDS) taxicab dispatching system to be described in<br />
upcoming sections (e.g ., to provide transfer <strong>of</strong> trip information for driver cashiering and for billing).<br />
As an additional consequence <strong>of</strong> the availability <strong>of</strong> transfer <strong>of</strong> data, G&S is able to provide statistical<br />
analysis <strong>of</strong> data and reporting that is not otherwise available. Quality control takes on new levels <strong>of</strong><br />
meaning with prioritized reporting on any deviations from acceptable standards. Sample reports<br />
from the cashiering module<br />
are included in this exhibit.<br />
The system provides<br />
functionality for shared-ride<br />
service and paratransit<br />
management features that<br />
among other capabilities,<br />
provides for the utilization<br />
<strong>of</strong>taxicabs in our ADA and<br />
human service<br />
transportation network. An<br />
additional example <strong>of</strong><br />
future oriented<br />
development is G&S's work<br />
with TSS creating the<br />
electronic trip sheet system<br />
that has already been<br />
accepted as a replacement<br />
for existing systems. This<br />
system is in-place for<br />
System Architecture<br />
-Sum by dry<br />
_ L~t~ trip<br />
... port<br />
_ N/s rtl'urt<br />
• N/s torm<br />
• Hourly<br />
porromlMce<br />
- <strong>City</strong> matrix<br />
• Adju~tm~Dt ...<br />
.- Routi~e<br />
DDS Dispatch<br />
Client Reports<br />
Reporting<br />
I~Tako: r<br />
~ DS<br />
IDF.NT/Ct\L<br />
DATA<br />
MDT I Driver<br />
TSS Archive<br />
- DAily billi og<br />
Billing f--+l-Summ.rr billilig<br />
-Driver trip schedule<br />
'------' 'SlR
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<strong>City</strong> <strong>of</strong> <strong>Glendale</strong><br />
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Dispatching Computer System<br />
In 1994 management made the commitment to invest in computerized scheduling and dispatch<br />
technology. Several computerized dispatch system!l were available that, at least at first look,<br />
<strong>of</strong>fered the same basic services. G&S investigated both types <strong>of</strong> systems that were available:<br />
computer aided dispatch systems; and, automated scheduling and dispatch systems. The former<br />
using the computer to keep track <strong>of</strong> information, the latter capable <strong>of</strong> dispatching a trip directly from<br />
the reservationist's input. Because <strong>of</strong> the sophistication <strong>of</strong> the automated system, implementation<br />
costs are significantly ~i_gher.<br />
It should be emphasized that implementation and optimization <strong>of</strong> a computer dispatching system is<br />
a very involved process requiring great commitment in personnel, planning and implementation<br />
processes, resources and investment. Full optimization requires a very real change in the entire<br />
culture <strong>of</strong> the organization. G&S elected to fully incorporate technology and become a leader in this<br />
regard .<br />
• Fully Automated Dispatch System<br />
This method distinguishes itself from the computer aided dispatch system because it requires less<br />
dispatcher intervention and because communication between the "system" and vehicles is done<br />
digitally using mobile data terminals. Much <strong>of</strong> the communication is done without any prompting or<br />
interaction by the dispatcher. As an example, when the driver picks up a passenger, the driver<br />
records that action by depressing a designated function key on the Mobile Data Terminal (MDT).<br />
This in turn sends a "data burst" to the computer recording the time the passenger was picked up.<br />
This information is invaluable when assessing the system's effectiveness. Similar action by the<br />
driver records drop <strong>of</strong>f time and other relevanti ,n"fo" r"m"a"t"io"n". _______________ -,<br />
• Automated Dispatch with GPS<br />
This combination <strong>of</strong>fers a transportation<br />
service provider the ultimate tool in delivering<br />
efficient and effective transportation. The first<br />
feature <strong>of</strong> this system is a map <strong>of</strong> the service<br />
area that physically shows the location <strong>of</strong> the<br />
vehicles as they progress through the day.<br />
The vehicles are "polled" every twenty<br />
seconds. This means that the map is redrawn<br />
giving the dispatcher the new location <strong>of</strong> tile<br />
vehicle, average miles per hour and direction<br />
vehicle <strong>of</strong> travel.<br />
The dispatcher can identify the exact location<br />
<strong>of</strong> any orders for service that have not yet<br />
been dispatched. Once this order has been<br />
identified, the dispatcher has a visual<br />
representation <strong>of</strong> exactly what has to be done.<br />
This reduces the time the caller has to wait<br />
and as important, reduces the time spent<br />
aboard the vehicle.<br />
The second feature <strong>of</strong> the DDS system is<br />
using the vehicle location information in<br />
dispatching algorithms. This feature is very<br />
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<strong>City</strong> <strong>of</strong> <strong>Glendale</strong><br />
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system will automatically dispatch to the dosest available vehicle. G&S can optimize these<br />
capabilities using its knowledge <strong>of</strong> work patterns and available decision parameters within the<br />
system .<br />
• G&S Computerized Dispatch Capabilities.<br />
The system finally selected was s<strong>of</strong>tware developed by Digital Dispatch Systems (DDS) <strong>of</strong><br />
Ricllmond, British Columbia. DDS was chosen because <strong>of</strong> their aggressive approach to the<br />
marketplace. Like G&S, they wanted to be a leader in their field. What resulted was a<br />
developmental partnership that gave both companies a competitive edge. G&S was able to provide<br />
operational advice and experience, and needed financial support. DDS, in return, gave G&S a<br />
competitive edge with s<strong>of</strong>tware not available to any other company in our market area. In 1993 the<br />
G&S/DOS team started the long and arduous process <strong>of</strong> developing s<strong>of</strong>tware products to ou r<br />
specification.<br />
The modifications that G&S required included those that would change the s<strong>of</strong>tware so that it would<br />
work effectively in a shared-ride situation. The G&S/DDS modifications were implemented to meet<br />
the requirements <strong>of</strong> our Access SelVices Incorporated contract. An added feature <strong>of</strong> the system is<br />
that it can combine individual trips and shared-ride trips on the same monitor screen.<br />
Base Map<br />
The base map is the street and address database that is used in the GPS System. Without a<br />
continual updating <strong>of</strong> street and address information, the system is less effective because it will not<br />
identify the destination or origination points <strong>of</strong> a trip request, thereby eliminating many <strong>of</strong> the<br />
automatic scheduling features <strong>of</strong> the system.<br />
,:.-;.:, In early 1999, SGT signed a long-term contract with base map provider, Thomas Brothers, Inc. The<br />
Thomas Brothers base map system is far superior to any other system available. Howev~r, that<br />
superiority comes with a significant price tag. While the initial investment is high there is long term<br />
pay-<strong>of</strong>f in terms <strong>of</strong> operating efficiencies. Besides the obvious compatibility now between Thomas<br />
Brothers "book" and our GPS system, it is important to understand there are many subtle<br />
advantages to our passengers. An example <strong>of</strong> this would be the reservationist's ability to verify Ihe<br />
address the rider is calling from. For many reasons, riders may become disoriented or forgetful<br />
regarding where they are or their destination. The Thomas Brothers map system will immediately<br />
identify an incorrect address. This ensures that the caller receives the service they are expecting<br />
and makes the system function more smoothly because there is a reduction in no-shows due to bad<br />
addresses.<br />
Automated Transportation Back Office System (ATBOS)<br />
One <strong>of</strong> the enhancements that G&S has recently implemented is the Automated Transportation<br />
Back Office System. We now have the exclusive ability <strong>of</strong> providing our customers with a complete<br />
record <strong>of</strong> transportation "transactions'" between G&S and ou r passenger. The ATBOS, for example<br />
can provide 100% sampling in developing reports. The system archives can utilize any number <strong>of</strong><br />
<strong>of</strong>f-the-shelf database managers for complete analysis.On-Line Configurability<br />
On-line configurability gives the system manager the flexibility to tailor the dispatch system to the<br />
current operationa l needs. There are literally hundreds <strong>of</strong> parameters that can be configured.<br />
Optimization depends on demand by time, traffic patterns and other factors. There are no system<br />
interruptions or down time when you need to change the basic way you do business. Changes take<br />
effect immediately without any negative impact on dispatching or communications.<br />
Hot Stand-By<br />
The DDS System supports a redundant or stand-by computer to ensure the continuous operation <strong>of</strong><br />
G&S Transit Management, fn c. Page 20
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~.' , . .... the system with an absolute minimum <strong>of</strong> down time. In the event the main computer fails, the<br />
I<br />
stand-by computer automatically takes over. During normal operation, the active and stand-by<br />
computers exchange information to preserve data integrity, and as a result, the stand-by computer<br />
mirrors the active computer's information. It keeps the trip data as well as the outstanding database<br />
changes up to date and active .<br />
• Call Taker Functions<br />
Instead <strong>of</strong> writing down information on slips <strong>of</strong> paper, reselVationists enter requests for trips into a<br />
computer workstation. A convenient and easy to use the data entry screen is provided for entering<br />
the customer's request. For existing customers, the computer retrieves all relevant infonnalion<br />
based on the customer's phone number. The customer's phone number is automatically entered by<br />
the system in areas where multi-line Caller 10 service is available. For new customers, the<br />
reservationist simply enters the street address to create the trip, and the system will prompt to<br />
assist with these functions also.<br />
The address database maintains all valid street addresses in the service area. The DOS System<br />
determines the zone andlor GPS coordinates <strong>of</strong> the address when the reservationist enters trip<br />
details. In zone based dispatching, reservationists instantly see how many customers are waiting in<br />
the zone and how many cars are available in the primary and back-up zones. The DDS System<br />
estimates the pickup time using nlis information.<br />
Many streets and landmarks have abbreviations and acronyms that facilitate quick data entry during<br />
trip creation and modification. The DDS System translates these abbreviations and sends the driver<br />
complete information for the pick up, including a map reference to help the driver find the<br />
customer's address.<br />
The DDS System' also displays other relevant information to help the reservationist determine the<br />
correct address for each trip. For streets having common names in several districts or cities in the<br />
service area, the computer displays a pop up window listing all possible streets for reservationist<br />
selection. To facilitate data entry, the computer can search the databases for partial addresses (e.g.<br />
the first three characters) and display all street names that begin with these characters.<br />
All valid addresses are assigned latitude and longitude information. If the destination address is<br />
entered, the DDS System Rate Quotation feature calculates the approximate distance and cost <strong>of</strong><br />
the trip.<br />
In addition to the addc:ess, the data entry screen provides the reservationist with the flexibility to<br />
enter additional data about the trip request. Extra information can include the name <strong>of</strong> the<br />
passenger, charge account details, as well as whether the address is a business, house, or<br />
apartment. ReservatioAisis add details about customer requirements by entering attribute<br />
abbreviations, such as "N" for "non-smoking" or lOW' wheelchair." Specific remarks about the<br />
location or service needed can also be entered, such as "pick up at east door" or "assist with<br />
luggage."<br />
The DDS System supports three types <strong>of</strong> trips: On-Demand, Time Call and Regular Time Caff.<br />
On-Demand trips are trips that need to be dispatched immediately. A Time Call requires service at<br />
a future time, and a Regular Time Call requires future service on a repetitive basis where trip<br />
information remains unchanged. A few minutes before the vehicle is needed, the Time Call trip<br />
matures and is automatically dispatched without any human intervention. Trips can be prioritized to<br />
handle VIPs and emergencies.<br />
In the event <strong>of</strong> a trip callback, cancellation, or modification, the reservationist can easily recall the<br />
trip and quickly perform any corrections that the customer requires. The status <strong>of</strong> a trip including<br />
t:v ..... creation time, dispatch time, modification time, driver assigned, pick up time, drop <strong>of</strong>f time, etc., are<br />
". all displayed on the preservationist's terminal.<br />
G&S Transit Management, Inc. Page 21
<strong>City</strong> <strong>of</strong> <strong>Glendale</strong><br />
Caller/O<br />
~, ..<br />
~ ... \<br />
This feature identifies customers' phone numbers as they call in for trips and automatically retrieves<br />
the customer pr<strong>of</strong>ile from the database. Caller ID significantly decreases both the time<br />
reservationists spend on the phone with customers and the amount <strong>of</strong> data they need to enter to<br />
create a trip. As a result, reservationists will service a higher number <strong>of</strong> customer calls.<br />
Customer Pr<strong>of</strong>ile<br />
If Caller ID is unavailable, the Cust<strong>of</strong>1ler Pr<strong>of</strong>ile feature automatically retrieves all trip related<br />
information from the database when reservationists enter customers' phone numbers. The<br />
Customer Pr<strong>of</strong>ile feature also allows G&S to see how many times a customer has called in the<br />
current month, in the previous month and since the time a pr<strong>of</strong>ile was started for the customer.<br />
Therefore, companies know when a customers pattern <strong>of</strong> usage has changed.<br />
Charge Account Pr<strong>of</strong>ile<br />
This feature allows a client to call in and give only an<br />
account number for pick up at a predetermined location. All r:::============::l<br />
information is entered previously in a Charge Account<br />
Pra:.file database. Once the reservationist fills in the<br />
account number, it will be validated, and if valid, various<br />
fields on the Reservationist screen will be filled in<br />
automatically with trip information from the database. Any<br />
field previously entered by the reservationist will not be<br />
overwritten by the data from this retrieved- information. A<br />
message may be displayed to the reservationist in the<br />
status area <strong>of</strong> the screen should the customer require<br />
special handling at the reservationist level. For example:<br />
customer desires non-smoking vehicle; VIP customer; etc.<br />
Automatic Cpll Taker (ACT)<br />
Easy to use and secure, Automatic Call Taker (ACT) allows pre-authorized customers to create<br />
trips through an interiace with a touch tone phone. Each customer's pr<strong>of</strong>ile contains a PIN<br />
(Personal Identification Number) and up to four pre-programmed pick up locations. Customers can<br />
create their own normal or pre-scheduled trips, and they can confirm or change trip status using the<br />
numeric keypad on any touch tone phone. Customers can quickly and easily cancel their trips by<br />
using ACT. Our company has complete control to disable customer accounts, and customers may<br />
change a PIN number if they think that it has been compromised.<br />
Remote Call Taker (RCT)<br />
The Remote Call Taker (RCn function allows customers to enter new trips or modify and review<br />
existing trips using a personal computer with a modern. This reduces the call volume at the dispatch<br />
site and the customer has more control over their needs. This feature also provides a competitive<br />
advantage by allowing the customer easy access to the dispatch procedure. A telecommunications<br />
package is required to run RCT.<br />
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<strong>City</strong> <strong>of</strong> <strong>Glendale</strong><br />
Rate Quotation<br />
The Rate Quotation feature enables reservationists to inform customers <strong>of</strong> approximate fares with a<br />
quick glance at the screen. Quotations are based on the estimated distances between the pick up<br />
and drop <strong>of</strong>f points. Distances can be estimated using either a zone based or GPS based<br />
configuration. The GPS based rate quotation uses the longitudes and latitudes <strong>of</strong> the pick up and<br />
destination addresses. In a zone based rate quotation configuration, a database contains the<br />
estimated distances between each pair <strong>of</strong> zones. This feature makes it easier for us to give<br />
customers fare estimations .<br />
. Zone Based Dispatching<br />
The DDS System automatically matches trip requests received from customers via Automatic Call<br />
Taker (ACT), Remote Call Taker (RCT), or human reservationists to the first available vehicle in the<br />
zone where the service is requested. The dispatch computer automatically transmits details <strong>of</strong> the<br />
customer's request to the MDT installed in the vehicle. Drivers view trip details on the terminal<br />
screen.<br />
The matching <strong>of</strong> a trip with an available and eligible car occurs very quickly and is based on<br />
information stqred in the DDS System's databases ... The databases contain complete details on<br />
drivers, vehicles and addresses.<br />
The DDS System records a prioritized list, or queue, <strong>of</strong> available vehicles based on the order in<br />
which the drivers are booked into each zone. During the automated dispatching process, trips are<br />
assigned to drivers at the top <strong>of</strong> the queue. A driver moves ahead in the zone's queue as vehicles<br />
accept trips.<br />
When the reservationist enters a trip, the computer instantly determines the appropriate zone.<br />
During the zone based automated dispatching process, the DDS System matches vehicles and/or<br />
drivers with trips in the following way:<br />
Check for the first clear vehicle in the<br />
zone.<br />
If none is available, check for a soon to<br />
clear vehicle in the same zone.<br />
Ifthere is no match,; check for a vehicle in<br />
back-up zones.<br />
If no match is found, send the trip out for<br />
bid.<br />
Accept the bid <strong>of</strong> the first driver to respond<br />
using the BID key on the MDT.<br />
Send the trip details,<br />
If the system cannot match the trip to a<br />
vehicle after a predetermined time,<br />
the trip is automatically displayed<br />
on the supervisor terminal for<br />
human resolution.<br />
GPS Based Dispatching<br />
_- _ .. .<br />
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Digital Dispatch's Micros<strong>of</strong>t Windows based GPS mapping s<strong>of</strong>tware uses a digital, color road<br />
map to display the location <strong>of</strong> all the vehicles in the fleet as well as addresses and landmarks.<br />
Dispatchers find information quickly using a mouse or hot keys. All cars are color coded in<br />
reference to their current status and detailed vehicle information is displayed by clicking on the unit.<br />
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Dispatchers easily zoom in and out to achieve different magnification levels.<br />
<strong>City</strong> <strong>of</strong> <strong>Glendale</strong><br />
OUf GPS mapping s<strong>of</strong>tware provides automatic dispatching <strong>of</strong> the closest vehicle while maintaining<br />
fairness to the drivers. OUf company is able to quickly switch between zone based and GPS based<br />
dispatching, and, additionally. we can specify the dispatching mode for each <strong>of</strong> our various projects.<br />
When trips are available, the server broadcasts the GPS coordinates <strong>of</strong> the customer and the trip<br />
attributes. The MDT always knows the position <strong>of</strong> the vehicle by continuously communicating with<br />
the GPS receiver. When a trip broadcast takes place, the MOTs calculate a Distance Equivalence<br />
Factor (DEF), a combination <strong>of</strong> physical<br />
distance to the customer and the time the<br />
.,<br />
driver has waited for a trip. The MDTs also<br />
.,_....._<br />
take natural boundaries into account when<br />
calculating the DEF. The MOTs<br />
." 'I I""I"'''' ' ~ .........<br />
automatically bid for trips based on their<br />
.'<br />
DEFvalues.<br />
GPS dispatching significantly reduces<br />
radio traffic since drivers do not book in or<br />
check queue positions. Customer wait<br />
times also decrease because the DDS<br />
System dispatches the vehicle to the<br />
closest customer.<br />
There are several other important benefits<br />
with GPS dispatching. Routers can define<br />
different routes using color coded lines.<br />
Any hunting is eliminated, since exact<br />
location is known. In the event <strong>of</strong> an<br />
emergency, police vehicles are immediately dispatched to the exact location <strong>of</strong> the incident.<br />
...<br />
... ,., ....... - ... __ .....-..J<br />
• 1>,11 ;" 41;0''''(1 ..... 01.; ... _.,,....""1<br />
The frequency <strong>of</strong> the GPS updates is programmable and depends on the available bandwidth (data<br />
channel capacity), the movement <strong>of</strong> the vehicle and its status. A vehicle that is "booked <strong>of</strong>f<br />
obviously does not need to be tracked as closely as a vehicle experiencing an emergency.<br />
• Dual Zones<br />
Dual zones allow one zone number to refer to two zones. Drivers can book a car into two adjoining<br />
zones at the same time and get <strong>of</strong>fered trips from both zones. The driver's queue position looks just<br />
like a stand queue position and the driver will get <strong>of</strong>fered trips from both zones.<br />
• Local Tri ps<br />
Local trips encourage drivers to service short trips. With this function, drivers retrieve their top<br />
queue position after turning <strong>of</strong>f the meter within a programmable period.<br />
• Customer Callout (CAL)<br />
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With the Customer Callout (CAL) feature, drivers simply press a button on their MDT and the DDS<br />
System automatically dials the customer phone number that was recorded with the trip details. The<br />
driver inputs the number <strong>of</strong> minutes he is from the pick up address, and the customer receives a<br />
.' phone message stating either, "Your TAXICAB wiff arrive in 'x' minutes," or "Your TAXICAB<br />
vehicle has arrived". The driver is then automatically notified <strong>of</strong> the result <strong>of</strong> the callout, i.e.,<br />
"Succeeded", "Answering Machine", "Phone is Busy", or No Answer". CAL eliminates dispatchers<br />
phoning customers and drivers leaving the safety <strong>of</strong> their vehicles to tell customers their vehicle has<br />
arrived.<br />
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• Special Assignments<br />
The DOS System can be configured to allow tl1e creation and transmission <strong>of</strong> both on-demand and<br />
time call personal trips (special assignments). A personal trip is <strong>of</strong>fered to a specific vehicle. When<br />
that specific vehicle/driver is not available, the trip win be <strong>of</strong>fered to the first available vehicle in the<br />
system.<br />
· Fleet Summary<br />
The Fleet Summary screen aids the dispatcher by providing quick access to fleet information. This<br />
screen displays information on the number <strong>of</strong> trips and vehicles in each zone. For each zone, the<br />
DDS System displays the number <strong>of</strong> unmatched trips and the number <strong>of</strong> vehicles in the queue for<br />
trips. The screen also displays the total number <strong>of</strong> unmatched trips and waiting vehicles.<br />
• Automatic Credit Card Verification<br />
This feature provides true, on-line credit card verification without the intelVention <strong>of</strong> dispatch room<br />
personnel. The credit card verification feature works in the following way:<br />
Driver requests verification <strong>of</strong> credit by either manually entering the credit card<br />
information into the MDT or using the credit card swipe.<br />
Information is received by the host which automatically verifies with the credit card<br />
center.<br />
Verification is received by the host computer and is automatically transmitted to the<br />
driver through the dispatch system and displayed on the MDT<br />
Successful transactions are stored in a database for later adjustment, settlement and<br />
report generation.<br />
Shared Ride Options<br />
The Shared Ride module allows for multiple pick ups and multiple drop <strong>of</strong>fs. This module permits<br />
the scheduling <strong>of</strong> trips so that the dispatch computer can automatically combine them into efficient<br />
routes for the driver. When the trip combined s<strong>of</strong>tware runs, it groups all newly entered trips (trips<br />
entered since the last running <strong>of</strong> the trip combined) with all other trips in the shared ride dispatch<br />
queue. There is a maximum number <strong>of</strong> trips (configurable) that can be joined together. When the<br />
combined route matures, dispatches it. The module is useful for various types <strong>of</strong> transit services,<br />
such as an airport shuttle, an· alternative for commuters using public transit or van pools, or for<br />
transportation <strong>of</strong> ambulatory individuals from their residences to appointments. Shared Ride can<br />
also improve fleet utilization by combining regular time call trips into routes. Reservationists enter<br />
trips on a dedicated Shared Ride screen that is easily accessed from the Reseivationist screen.<br />
The Shared Ride screen allows reservationists to enter zone numbers to dispatch forced addresses<br />
aria automatically displays a GPS-based distance estimation.<br />
· Premier Ride<br />
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The DDS System's Premier Ride feature helps companies with a separate fleet <strong>of</strong> superior cars<br />
provide first class, non-metered service to their discriminating customers. Premier Ride provides<br />
special data entry fields for reservationists to record extra information, such as the person reserving<br />
the car, customer and company names and the length <strong>of</strong> time the customer needs the car. There is<br />
also a field to enter the method <strong>of</strong> payment the customer will be using. A Confirmation Number is<br />
shown to the reservationist when the trip is dispatched, and if the customer cancels, a Cancellation<br />
Number is generated. Premier Ride comes with its own set <strong>of</strong> parameters so the system manager<br />
can specify the configuration for the special fleet.<br />
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• Driver Functions<br />
Drivers communicate with the dispatch system using the MOTs installed in each vehicle. The MOTs<br />
display incoming messages, and drivers read and transmit messages using a convenient set <strong>of</strong><br />
function keys. The drivers LOG ON at the beginning <strong>of</strong> a shift, and car and driver attributes are<br />
merged for the remainder <strong>of</strong> the shift. Drivers in companies using GPS based dispatching receive<br />
trips according to their GPS coordinates and wait time. Their MOTs automatically bid for trips when<br />
the host broadcasts details. In zone based dispatching, drivers BOOK IN to a zone to start<br />
receiving trips. Drivers move forward as the drivers ahead in the queue receive trips or move to<br />
olher zones. When the hosl dispatches a trip to the driver, the MDT displays complete trip details,<br />
including a map reference to assist the driver in locating the pick up address. Drivers call out<br />
custome'rs when they arrive at pick up addresses by selecting the CALLOUT function. This function<br />
automatically phones customers to notify them their ride has arrived. In zone based dispatching,<br />
drivers use the SOON To CLEA R fUnction to pre-book into zones before dropping <strong>of</strong>f customers.<br />
Drivers can hold a queue position before the meter is turned <strong>of</strong>f, and the DDS System matches a<br />
trip to a car that has performed a SOON To CLEAR. There is no need for drivers to perform a<br />
SOON To CLEAR in GPS based dispatching because the DDS System always knows vehicle<br />
locations and dispatches trips accordingly. Both dispatching modes allow drivers to take short<br />
breaks. In GPS based dispatching, the driver simply selects the UNA VAILABLE function and his<br />
MDT stops bidding for trips. Drivers use the TEMPORARY OFF function in zone based dispatching<br />
to retain their queue positions while taking breaks. When a driver books a TEMPORARY OFF, the<br />
system moves the vehicle up the queue but does not dispatch a trip to the vehicle until the driver<br />
returns to the vehicle. Management can limit the number <strong>of</strong> breaks a driver can take during a shift.<br />
In addition to trip details, <strong>of</strong>fice personnel can send messages to a specific vehicle, a group <strong>of</strong><br />
vehicles, or all vehicles in the fleet. These messages can be sent immediately, at a specific time, or<br />
on a repetitive basis. If a message is sent and the vehicle is not currently in service, it is stored in<br />
the host computer's memory until the next communication between the host and that vehicle.<br />
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· Supervisor/Dispatcher Functio ns<br />
The supervisor monitors the dispatching process and system operation. Because the computer<br />
automatically dispatches routine trips, the supervisor is free to handle problems and exceptions as<br />
they occur. The DDS System eliminates the frustration <strong>of</strong> trying to solve these problems while<br />
dispatching. Typical situations addressed by supervisors include:<br />
Verifying an address for a driver<br />
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Researching an address that isn't in the address database and placing it in the fight<br />
zone<br />
Responding to driver messages and voice requests<br />
Contacting a driver running late on a trip<br />
Reinstating a driver's queue position after a no show<br />
Handling driver emergencies<br />
With the DDS System, supervisors immediately access complete details for every trip, as well as<br />
the individual zone Queues and a fleet summary. The supervisor's work .area is normally equipped<br />
with at least two computer terminals. One terminal displays detailed information concerning all<br />
significant driver, trip and system problem events. Supervisors use the second terminal to assist<br />
reservationists or to view fleet summary and destination information. The supervisor utilizes<br />
two-way voice communication only when necessary.<br />
· System Management<br />
The DDS System's system management features provide the tools needed to configure the system<br />
to meet the operational requirements <strong>of</strong> the fleet. System managers utilize the DDS System to:<br />
Maintain account, vehicle, personnel and address databases<br />
Adjust over 130 system parameters, timers and dispatch criteria.<br />
Define and alter zone structures and backup zones.<br />
Archive complete daily trip information onto tape for recovery purposes.<br />
Create image backups <strong>of</strong> all databases in the system.<br />
Generate management, statistics and activity reports with multiple printer support<br />
Switch operations from the host to the optional stand-by computer<br />
Perform system utilities to optimize disk space and ensure the system performs at<br />
optimum efficiency<br />
System managers can also restrict access within the system to only those functions necessary for<br />
an individual employee's duties. For example, reservationists can be restricted from accessing<br />
driver information or the personnel database.<br />
· Reports and Graphica l Queries<br />
The DDS System utilizes Andyne's Graphical Query language (Gal TM) to give management quick<br />
access to vital information. GQl is a powerful query tool that provides an innovative way <strong>of</strong> viewing<br />
data. Using a graphica l point and click interface, it helps even inexperienced computer users build<br />
queries and produce pr<strong>of</strong>essional reports in a timely manner. It can be customized to meet the<br />
computer skill level and business needs <strong>of</strong> every user. In addition to displaying up to the minute<br />
information, GQl also provides the flexibility to update databases and add new ones when<br />
necessary. Where security is a concern, G-Ol allows control measures that restrict access to<br />
confidential information. It is easy to build queries and reports using GQl. Users can focus on only<br />
the information that is relevant to them. Gal displays a clear, visual representation <strong>of</strong> the data in<br />
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<strong>City</strong> <strong>of</strong> <strong>Glendale</strong><br />
the G&S database. Step by step, queries are fonnulated using the visual data and the chosen<br />
statistics. You can refine a query by telling the computer to search specific attributes and by<br />
applying any conditions or restrictions needed. Once finished formulating the query, you send it to<br />
the database for results. In addition to sorting tile data in a variety <strong>of</strong> ways, i.e. alphabetically, by<br />
date, or by region, you can display the data using pie charts, bar graphs, or tables. You can also<br />
export information from the reports to spread sheets and word processors. GQL gives you full<br />
access to the DDS System databases, placing aU information needed to generate customized<br />
reports. The reports in the DDS System process four basic tables: trip, customer, vehicle and driver.<br />
The trip report lists all completed trips for a specified customer in a specified time period. The<br />
customer report gives you a complete list <strong>of</strong> all customers, and includes company names,<br />
telephone numbers and principle contact names. The vehicle report lists specifics on the vehicles in<br />
the fleet, in cluding vehicle's make, year, plate number and insurance status. The driver report<br />
catalogs each driver's name, telephone number and identification number. In addition, the DDS<br />
System provides 65 standard reports that can be printed hourly, daily, weekly, or monthly. Some<br />
examples are: Service Response Time, Reservationist Performance, Driver Activity, Vehicle<br />
Utilization, Zone Activity and Account (client or group <strong>of</strong> clients) Activity .<br />
• Redundant Base Controller<br />
G&S utilizes Digital Dispatch's Redundant Base Radio Controller (RBC), the most dependable radio<br />
controller on the market. The RBC ensures uninterrupted operation. It is completely redundant and<br />
fault tolerant, meanil)g it detects faults automatically and corrects them immediately. The unit has<br />
two identical processing boards and two power supplies. In the event that the main board or supply<br />
fails, the back up will automatically take over. The RBC's remote access commands, combined Witll<br />
the unit's self-correcting mechanisms, reduce the number <strong>of</strong> trips to the base controller's site for<br />
maintenance. A technician can access the internal dial-up modem and adjust parameters, monitor<br />
radio channels, Of send commands to tune the radio modem using the remote access commands.<br />
The RBC also has the capability to track many types <strong>of</strong> statistics. For example, it records the total<br />
number <strong>of</strong> outbound and inbound messages, the number <strong>of</strong> message errors and the total number <strong>of</strong><br />
base radio resets. These statistics are accessible via the unit's 4 line by 40 character LCD, a dial-up<br />
modem, or a terminal connection. The unit is equipped with a 4800 or 9600 bits per second radio<br />
modem, and the radio channel bandwidth is 12.5, 20 or 20 kHz. Digital Dispatch's RBG is the only<br />
redundant base controller on the market.<br />
• Multisite Network Co ntroller<br />
The MNG acts as the interface between the RBC(s) and the host computer and keeps track <strong>of</strong> the<br />
optimal radio site for each mobile unit. The MNC sits between the host computer and the RBCs and<br />
encodes/decodes messages from the RBCs to the host and vice-versa. Digital Dispatch supplies<br />
the MNG in several configurations. The most basic setup is the single channel, single site<br />
environment. For improved radio coverage, the MNC also manages the radio communications in<br />
the following configurations: multiple channels on different frequencies, multiple sites on the same<br />
frequency, or a combination <strong>of</strong> multiple sites and multiple channels. The MNC supports frequency<br />
reuse to increase coverage in systems with small antennas. Frequency reuse also enables<br />
companies to use multisite configuratio{ls where extra radio frequencies are not available. In a<br />
multisite environment, the MNC determines which transmitter will send and receive information. To<br />
avoid destructive interference in ar.eas <strong>of</strong> overlapping coverage, the MNC adapts a transmitter<br />
steering scheme and keys the transmitter when needed. The MNC has many advantages besides<br />
the significant increase in radio coverage for the mobiles. In many cases, the same dispatch system<br />
will be able to support more mobiles due to the increased throughp!lt. In addition, the MNC has<br />
many diagnostics built in to reveal statistical information pertaining to the radio infrastructure. There<br />
" '~ are also online setup parameters, and the MNC will support mobile roaming and alternate routing.<br />
The MNC can communicate with up to four RBCs on either the same or different frequencies. The<br />
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MNC runs on a standard Pentium PC and can manage up to four radio sites. The radio sites are<br />
linked to the dispatch <strong>of</strong>fice via telephone lines and communications modems.<br />
Digital Dispatch<br />
Digital Dispatch is a key developer <strong>of</strong> advanced technology in the mobile data industry. They<br />
provide innovative, turnkey solutions to the paratransit, taxi, and courier markets. They ensure that<br />
ou r customers receive the leading edge in technology, excellent service and cost effective products.<br />
Digital Dispatch develops s<strong>of</strong>tware and hardware products, manufactures mobile data equipment<br />
and provides system integration services. Specifically, they provide the application s<strong>of</strong>tware, host<br />
computers, MOTs and radio infrastructure controllers. Services <strong>of</strong>fered include project<br />
management, training, documentation and on-going support for these systems. Digital Dispatch's<br />
proprietary technology transmits data over conventional voice radi o cha nnels in a mobite<br />
environment. Digital Dispatch possesses an in-depth understanding <strong>of</strong> the needs <strong>of</strong> the paratransit<br />
and taxi industries and boasts extensive experience in s<strong>of</strong>tware and hardware system development<br />
and implementation. Employees <strong>of</strong> Digital Dispatch pioneered the DDS System concept in the early<br />
1980s, and they have continued the tradition by providing breakthrough technology to the industry.<br />
A large number <strong>of</strong> taxi companies worldwide enjoy the unique features and advantages <strong>of</strong> our<br />
s<strong>of</strong>tware and technology; at least 50% <strong>of</strong> the taxi dispatch systems in the world have some<br />
involvement with our employees. Digital Dispatch is the leader in the market due to a pr<strong>of</strong>essional<br />
and comprehensive approach to satisfying customers' needs and requirements. The company's role<br />
as industry leader is Illustrated by Boeing Corporation's selection <strong>of</strong> Digital Dispatch to provide a<br />
totally automated dispatch system to service over 100,000 employees in Seattle, Washington. In<br />
addition, they installed the largest taxi dispatch system in North America for Yellow Cab <strong>of</strong> Houston,<br />
Texas, with a fleet <strong>of</strong> more than 1,000 vehicles .<br />
., ,<br />
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Vehicle Maintenance<br />
C;ty <strong>of</strong> <strong>Glendale</strong><br />
G&S Transit Management<br />
Administration, training and accounting are located at our facility on San Fernando Road in Sun<br />
Valley,<br />
Freeway Access: The facility will have" immediate access to the 10, 605 and 60 Freeways.<br />
Management Operations<br />
All management and operations staff will be in on-site including the following personnel: General<br />
Manager, Manager <strong>of</strong> Operations, Maintenance Manager, personnel manager, and a Field<br />
Supervisor. Management and operations staff will be responsible for regularly-assigned daily<br />
responsibilities as well as duties assigned to the Access Services project.<br />
Dispatch Operations<br />
All dispatch operations and supervision for the program will be maintained at the EI Monte <strong>of</strong>fice.<br />
Personnel in its entirety will include 24 hour coverage by Dispatch Supervisors, eight dispatchers<br />
and 24 Customer Service Representatives. Dispatch equipment will be comprised <strong>of</strong> state-<strong>of</strong>-the- ·<br />
art individual"computerized terminals linked to a common data base for easy reporting and<br />
monitoring.<br />
Maintenance Facility<br />
The shop area houses ali maintenance operations and supervision, as well as parts storage.<br />
The maintenance facility is equipped with state-<strong>of</strong>-the-art tools and equipment to efficiently service<br />
all vehicles. All preventive maintenance functions and repairs are<br />
done in house with the exception <strong>of</strong> glass replacement, machine<br />
work and body work.<br />
The maintenance facility includes new parts storage for ninety<br />
percent (90%) <strong>of</strong> mechanical failures and parts that require<br />
periodic replacement. Tires, alternators, starters, fan belts, wiper<br />
blades, bearings, complete transmissions for immediate<br />
replacement, engines 75% complete for immediate replacement,<br />
smog pumps and related parts, catalytic convertors, all electrical<br />
bulbs, connectors, wiring looms, switches, etc., are all stored on<br />
site.<br />
G&S currently contracts with a licensed hazardous materials disposal company for motor oil,<br />
transmission oil, ethyle.ne glycol, grease, etc. at this facility. Cleaning fluids and solvents are<br />
disposed <strong>of</strong> by a monthly service.<br />
On site me.chanical equipment and tools<br />
(2) Engine portable hoists<br />
(5) Electrical hoists for 5 bays<br />
(1) cleaning tank for parts<br />
Complete hand tool set for 5 mechanics<br />
Complete air 1001 set for 5 mechanics<br />
Gears and parts puller set<br />
(1) 20 ton press<br />
Safety equipment<br />
(2) Transmission jack<br />
(2) jump starter<br />
(1) engine/transmission lift/holder for front<br />
wheel drive minivans engine<br />
removaUinstallations<br />
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Major Equipment<br />
New high .capacity compressor<br />
Refrigerant recover system (SCAQMD<br />
approved)<br />
Mig welder<br />
Arc welder<br />
If maintenance or warranty repairs are to be performed at locations other than the G&S's<br />
maintenance fa"cility, G&S will transporj: the vehicle, at its own cost, to and from the repair location.<br />
G&S wi ll also be responsible for the transportation <strong>of</strong> replacement parts from retail outlets.<br />
Vehicle Maintenance Program<br />
• Ve hicle Ma intenance and Inspection<br />
G&S has a strong commitment to preventive maintenance and has developed procedures to ensure<br />
quality control and flee! longevity. AU maintenance personnel are required to participate in at least<br />
12 hours <strong>of</strong> mechanical update training on an annual basis. G&S has implemented a Preventive<br />
Maintenance Inspection System. The system is PC computer based and tracks and reports on<br />
scheduled PMI's. This computer system allows maintenance personnel to retrieve PMI information<br />
at a moment's- notice, as weU as review when the next PMI is due. The system will prompt<br />
maintenance if vehicle preventive maintenance is due as the computer is on-line each day. G&S's<br />
maintenance program contains six components:<br />
pre-trip inspections<br />
routine procedures<br />
preventive maintenance<br />
repairs<br />
record keeping<br />
audit<br />
Pre-trip Inspections<br />
G&S requires all drivers to complete a thorough pre-trip inspection prior to driving. These<br />
inspections are performed daily and are documented on a "PreTrip Inspection Card" (PTIC) form. If<br />
there are any defects noted, the driver will note this on the PTIC. If no defects are noted, the driver<br />
must sign the PTtC indicating such. Pre-trip inspection cards shall be replaced on a daily basis. At<br />
the start <strong>of</strong> each day, each driver is required to conduct the following safety check <strong>of</strong> their vehicle:<br />
Interior<br />
• Brake Test & Pali
<strong>City</strong> <strong>of</strong> <strong>Glendale</strong><br />
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The on duty supervisor will review each PTIG to note if the driver reported a defect. The on duty<br />
supervisor will determine if the defect is safety related and must be corrected immediately or if it<br />
may be postponed until the next scheduled preventive<br />
maintenance service day.<br />
If the defect is to be repaired immediately, the on duty<br />
supervisor will prepare a Vehicle Repair Order or Shop<br />
Work Order form, list the noted defect and assign the<br />
repair to a mechanic for completion. Tlie mechanic is<br />
responsible for all signs-<strong>of</strong>f on the Shop Work Order<br />
form. The PTle form is attached to the repair order<br />
and kept with the file.<br />
The information on the PTIC shall be accurate<br />
including: date, description <strong>of</strong> work done, labor hours,<br />
drivers name or clock number, mileage <strong>of</strong> vehicle at<br />
time <strong>of</strong> repairs and parts utilized for such repairs. The<br />
parts section on the work order shall include: quantity,<br />
part description, unit costs and other charges.<br />
G&S places a high priority on pre-trip inspections. The maintenance supervisor and General<br />
Manger periodically check to ensure that drivers are properly performing this inspection function .<br />
Routine Procedures<br />
In order to ensure that proper maintenance is completed, the following procedures are conducted<br />
routinely:<br />
Cleaning<br />
Daily cleaning will consist <strong>of</strong> the following:<br />
1. Clean inside <strong>of</strong> all windows, removing all dust, fingerprints and head prints;<br />
2. Remove all dust from seats. dashboards, wheel wells, rails and ledges;<br />
3. Sweep or vacuum all floor areas; mop or clean all liquid spills;<br />
4. Vehicle must be free <strong>of</strong> all paper and debris;<br />
5. Repair all damaged seats; and,<br />
6. Remove graffiti.<br />
Vehicles are subject to spot checks for cleanliness by the on-duty supervisor.<br />
Tire Pressure<br />
In order to maximize tire life and to provide an additional safety check, tire inflation is checked by<br />
the driver or maintenance person at least once per week. Improper inflation pressures are corrected<br />
immediately. In addition, tires will be checked daily for sufficient tread and obvious wear.<br />
Body Damage<br />
Both the driver (daily with the pre-trip inspection) and the maintenance person are required to<br />
identify body damage. If body damage is due to an accident, an accident report and repair form is<br />
also completed.<br />
G&S Transit Management, Inc. page 32
<strong>City</strong> <strong>of</strong> <strong>Glendale</strong><br />
Road Call<br />
In the event <strong>of</strong> a vehicle failure; G&S will deploy an appropriate vehicle 10 transport the passengers<br />
aboard the failed vehicle. A G&S Quality Services Supervisor will arrive on Ihe scene to assess the<br />
situation and determine if the failure can be corrected. If the failure is not reparable, a tow truck will<br />
be ordered by the Quality Services Supervisor. A Road Call Report is used each time a vehicle has<br />
to be exchanged due to a malfunction or a technical problem. The maintenance personnel attending<br />
the road call complete the pertinent<br />
information on the Road Ca ll Report form and<br />
the form is signed and the information entered<br />
on to a Vehicle Repair Order form.<br />
o<br />
Preventive Maintenance<br />
G&S will follow the Preventive maintenance<br />
checklist consistent with the routine<br />
established by the manufacturer or company<br />
policy, whichever is stricter. The maintenance<br />
program will include all taxicab inspection<br />
requirements specified by regUlatory<br />
agencies. All vehicles used in service are<br />
subject to preventive maintenance inspections every 3,500 miles or 45 day intervals, whichever<br />
occurs sooner with a 500 mile (not less than 3,000 or more than 4,000 miles) preventive<br />
maintenance window. The work to be performed shall meet manufacturers minimum requirements.<br />
Vehicles will not be placed in service if the vehicle has traveled more than 4,000 miles or 45 days<br />
since the last PM!. VVhen a PMI service becomes due, the maintenance supervisor assigns the PMI<br />
to a mechanic. The required items on the PMI checklist, and any other repairs necessary due to the<br />
discovery <strong>of</strong> defects during the PMI , will be completed prior to the vehicle being released by the<br />
shop for return to service.<br />
G&S will use materials that meet or exceed the original manufacturer's specifications when doing<br />
any repairs to the vehicles. The lubricants used shall meet or exceed the standards specified by the<br />
manufacturer. Additionally, G&S will perform all necessary and required maintenance and ·repair<br />
work to vehicles.<br />
As part <strong>of</strong> the G&S management system, the maintenance supervisor is required to present a<br />
written report to the General Manager each week. This report reflects the activities <strong>of</strong> the<br />
maintenance department and keeps management informed regarding compliance with scheduled<br />
preventive maintenance activities, as well as breakdowns, service calls, and the amount <strong>of</strong> labor<br />
used. This report also helps the General Manager take prompt action should scheduled<br />
maintenance fall behind.<br />
o<br />
Vehicle Maintenance<br />
In addition to the PMI program, all other necessary repair work is performed as needed. This<br />
includes all body repair, mechanical work, and engine and transmission overhauls. Vehicle repairs<br />
are completed using the highest quality parts available.<br />
r<br />
Each vehicle has a maintenance file that is maintained by the maintenance supervisor. Included in<br />
the file are all preventive maintenance inspection forms, repair orders, PTICs (which required<br />
repairs andlor maintenance), inspections, accident reports, etc. This provides G&S with an ongoing<br />
history <strong>of</strong> all maintenance work performed and parts usage per vehicle.<br />
Vehicles wiJ[ be emission tested on a biennial basis, or as required by law. Vehicles with a vehicle<br />
G&S Transit Management, Inc. Page 33
'~'<br />
.<br />
<strong>City</strong> <strong>of</strong> <strong>Glendale</strong><br />
identification number (VJN) ending in an odd digit will be inspected in odd years. Vehicles ending in<br />
an even digit will be inspected in even years. Any service vehicle producing excessive smoke shall<br />
be removed from service and will not be permitted to operate until repaired .<br />
• Record Keeping I Maintenance Information System<br />
G&S requires record keeping to document every aspect <strong>of</strong> the maintenance and accident reporting<br />
process. As previously stated, a permanent file is maintained for each vehicle. AU repair orders, PMJ<br />
records, vehicle warranty information, tecall compliance documentation, CHP inspection reports,<br />
vehicle accident reports, etc. are maintained in a permanent vehicle file. It is he maintenance<br />
supervisors responsibility to ensure that he files are maintained in accordance with procedures.<br />
The company utilizes the MaintStar Fleet Maintenance Management System. This state <strong>of</strong> the art<br />
system provides a host <strong>of</strong> advanced maintenance functions for the fleet:<br />
Preventive Maintenance Scheduling<br />
PM Floating and Fixed Intervals<br />
Seasonal PM<br />
Past Due Preventive Maintenance<br />
Automatic Issuing <strong>of</strong> Preventive Maintenance<br />
Work. Orders Work. Orders for Corrective and<br />
Preventive Maintenance<br />
.Franchise Related Work. Orders<br />
On-line Equipment Repair Notes Flag from Work.<br />
Order<br />
Equipment Repair History Viewing'from Work<br />
Order<br />
Pop Up Calendar with Work Order Drag and Drop<br />
Capabilities<br />
Pop Up Calendar with Work. Order Estimated<br />
Hours Projection<br />
One Click Work Order Access View from Pop Up<br />
Calendar<br />
User Definable Work. Order Closing Conditions<br />
Work Order User Definable Fields<br />
Work Order On-line l ookup by 2S CategorieS<br />
Including Equipment, Date Range, Craft.<br />
location, Department. Parts Used, Text <strong>of</strong> Task<br />
Work Order Spell Checking CapabiliUes<br />
Instant Flagging <strong>of</strong> Equipment Failures from Work<br />
Orders<br />
Work Orders Not Completed<br />
Maintenance Cost Tracking by Cost Centers<br />
Standard Reports and Cost Analysis<br />
Error Checking<br />
Customer Defined Reporting Periods<br />
Equipment History<br />
Equipment l ocation<br />
Equipment Warranty<br />
Equipment Inventory<br />
Equipment Pr<strong>of</strong>ile<br />
Equipment Downtime<br />
Equipment Failures Tacking<br />
Facilities Repair History and Cost<br />
List <strong>of</strong> Vendors and Parts<br />
Unknown Information look Up by 10 or<br />
DeScription<br />
Parts Warranties<br />
Craft Person Performance Analysis<br />
Craft Personnel File<br />
Open and Closed Work. Orders Review by<br />
Personnel<br />
Overtime Tracking<br />
Fuel Usage Tracking<br />
Mileage/Meler Hours Tracking<br />
Mileage I Meter Hours Tracking<br />
CosVMile. Mile/Gallon InformaUOl1<br />
Tires Tracking Module<br />
Spare Parts Inventory Control linked with Work.<br />
Orders<br />
Customer Report Writer I Easy to Use<br />
Fuellnvenlory<br />
Scanned Drawings for Equipment and Parts<br />
Interface<br />
Equipment Drawings and Documents View from<br />
Wqrk Order<br />
Equipment Drawings for Parts View from Work<br />
Order<br />
Manuals View from Work Order<br />
Customized SctBens Module (for all modules)<br />
Micros<strong>of</strong>t Word File Attach to Work Order<br />
Multi-Tasking Work Orders<br />
Purchasing Management linked with Inventory<br />
Vehicles and Meter Systems Maintenance<br />
Outside Coolractors<br />
Graphics Reports Module<br />
Bar Coding: Four Modules for EqUipment, Parts,<br />
Cra fts Person and Work Orders<br />
Client Server Capability<br />
Auto Cad Interface<br />
Automatic labor Scheduling<br />
On line Work. Order and Inventory Query<br />
Micros<strong>of</strong>t Project Manager Interface<br />
Budget<br />
Time Card<br />
labor Resource Automatic Balancill9<br />
Field Equipment Data Collectlon Electronic Field<br />
Work. Order<br />
Automated Fuel Interface<br />
Invoice I Billing<br />
Work Order Paging System Interface<br />
Asset Management<br />
Aperture CAFM Interface<br />
Bar Coding Hardware<br />
Duel Pen Unit (Connected to Computer)<br />
Remote Data Collector with Infra-Red Pen<br />
Remote Data Collector with Laser Scanner<br />
G&S rransit Management, Inc.<br />
Page 34
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<strong>City</strong> <strong>of</strong> <strong>Glendale</strong><br />
{<br />
Both the General Manger and maintenance supervisor will conduct periodic internal audits <strong>of</strong> the maintenance shop.<br />
These inspections are documented on a PMI audit sheel Tho audit consists <strong>of</strong> a complete revia\'" <strong>of</strong> the shop. ils<br />
appearance, the maintenance <strong>of</strong> shop equipment and also indudes random inspections <strong>of</strong> vehicles that might be in the<br />
shop for repair or maintenance .<br />
• Accident Repair<br />
G&S Transit Management will promptly repair damaged vehicles. G&S will keep an accident repair<br />
log that will include all costs associated with repairs. Copies <strong>of</strong> the repair log will be available to the<br />
<strong>City</strong>. Vehicles with significant body damage or any safety darnage will not be used in service.<br />
G&S Transit Management, Inc. Page 35
,-;:--<br />
( Contractors / Sub-contractors<br />
,<br />
; (<br />
<strong>City</strong> <strong>of</strong> <strong>Glendale</strong><br />
The on ly contractors that would be used on this service will be the independent contractorldrivers.<br />
I<br />
G&S Transit Management, fn c. Page 36
i<br />
<strong>City</strong> <strong>of</strong> <strong>Glendale</strong><br />
(<br />
Approaches to Innovative Service<br />
G&S Transit Management's greatest contribution to innovative service has been our leadership in<br />
the development <strong>of</strong> s<strong>of</strong>tware that supports taxicab operations. We have been close partners with<br />
both Digital Dispatch and TSS in the development <strong>of</strong> computerized dispatch and operations<br />
management s<strong>of</strong>twa-re that is being -used by taxi operations around the world.<br />
Other areas were we have provided innovative services include:<br />
Use <strong>of</strong> alternative fuels for our taxi and shuttle l1eets;<br />
Guaranteed Ride Home programs to keep our neighborhoods safe; and,<br />
Innovative approaches to providing service 10 ADA eligible passengers.<br />
The Star Dust discount voucher.<br />
CUECta:R CAll<br />
emeAI<br />
Y~flnw Cflh en.<br />
@<br />
STAR DlISTVOUCHER<br />
S60ious nw.~ AIL" RbiOc:log S S~II ~i' 0( F;\Cft r.nel<br />
1-800-750-4400<br />
Vouc.her ,.<br />
1234<br />
O~tQ: ___ _ _ _ Pickup T""e; _ ___ _ _<br />
Cnb#; _____ _<br />
MeIer:<br />
TripStart1!dAt: _ ______ _ less:<br />
$5.00<br />
Dcs.tin;aOon: ______ _ _ _<br />
TIp:<br />
P~~$ellger Sigr'latl,lre: _ _ _________ _ Total:<br />
Discounts for Seniors<br />
GettiQg auround <strong>Glendale</strong><br />
SENIOR CITIZENS<br />
10% DIS_COUNT<br />
In conjunction with the <strong>City</strong> <strong>of</strong> G"endale's<br />
Dial-A-Ride Program, we are <strong>of</strong>fering Senior<br />
Citizens a 10% discount on taxi services<br />
originating within <strong>Glendale</strong> <strong>City</strong> limits.<br />
For more information and to register<br />
please call 818 -~~2~ t670.<br />
(no D)sllnvolved)<br />
G&S Transit Management, Inc.<br />
Page 37
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<strong>City</strong> <strong>of</strong> <strong>Glendale</strong><br />
Programs targeted to air travelers.<br />
Taxi S~rvices<br />
<strong>of</strong> <strong>Glendale</strong><br />
1-800·750-4400<br />
CHECKER<br />
CAB CO.<br />
CITY CII8<br />
,*11011' Cub Co,<br />
y"u,Sqfo&}o"an<br />
Way Around Gj.n~,,!.1<br />
-j.<br />
Programs<br />
convenience and practicality <strong>of</strong> using taxicab service.<br />
promoting the<br />
Taxi Services<br />
<strong>of</strong> <strong>Glendale</strong><br />
1·800·750-4400<br />
CHECKER<br />
CAB CO.<br />
CITY CII8<br />
Yellow Cab Co.<br />
r....rs..f~.t ... au<br />
ll'~ A.-..d GV...wt!<br />
G&S Transit Management, fn e.<br />
Page 38
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<strong>City</strong> <strong>of</strong> <strong>Glendale</strong><br />
(<br />
This is a renewal application for taxicab service for the <strong>City</strong> <strong>of</strong> <strong>Glendale</strong> based 6<br />
0n the public<br />
convenience that has been previously established by the <strong>City</strong>.<br />
Previously the Transportation and Parking Commission established the Need and Necessity for 82<br />
operating taxicab permits in the <strong>City</strong> <strong>of</strong>,<strong>Glendale</strong>.<br />
Presently there are 81 actual permits issued as follows: Checker Cab ~ 8, Tri*<strong>City</strong> Yellow Cab - 17,<br />
<strong>City</strong> Cab - 15, Peoples Taxi - 29 and Bell Cab - 12. G&S Transit Management, dba <strong>City</strong> Cab, is<br />
asking to be reissu ~d 15 permits for th is renewal period.<br />
<strong>City</strong> Cab Company has maintained an on time service ratio <strong>of</strong> 88% (service within 15 minutes) with<br />
111,494 orders served during 200B. For the first six months <strong>of</strong> 2009 the on-time performance has<br />
improved to 91% with 46,960 orders served.<br />
Burbank Bob Hope Airport taxicab business is down more than 20%. Regular taxi business is down<br />
19.93% in <strong>City</strong> <strong>of</strong> <strong>Glendale</strong> (first six months <strong>of</strong> 2009 compared to first six months <strong>of</strong> 2008) and<br />
more than 20% in Burbank and Pa sadena, also in <strong>City</strong> <strong>of</strong> Los Angeles. Opening <strong>of</strong> "Ame ricana~<br />
department stores and residential complex did not generate additional business for taxicabs as<br />
expected. G&S Transit Management has 15 taxicabs exclusively lice nsed in <strong>City</strong> <strong>of</strong> <strong>Glendale</strong>.<br />
/'<br />
~.-:-"'"\<br />
The transportatlon needs <strong>of</strong> the <strong>Glendale</strong> community are being met in an outstanding manner by<br />
the current fleet <strong>of</strong> taxis. All "special needs· passengers are being serviced by the existing fleet. The<br />
hotels, hospitals and local businesses are being serviced in a very timely and pr<strong>of</strong>essional manner.<br />
The recent addition <strong>of</strong> -taxi sta nds· during the past year has enabled the taxis to stage themselves<br />
through out the community thus providing timely service while not adding to the congestion on the<br />
streets or pollution in the area.<br />
In conclusion, since the current taxis are keeping the transportation needs <strong>of</strong> <strong>Glendale</strong> serviced on<br />
time; in clean vehicles and with pr<strong>of</strong>essional drivers, there is not a need to increase the operating<br />
fleet in <strong>Glendale</strong>. An increase in the operating fleet would only cause the drivers to suffer a<br />
substantial reduction in their incomes without improving the already superior service the <strong>City</strong> <strong>of</strong><br />
<strong>Glendale</strong> is experiencing.<br />
(" ~,<br />
G&S Transit Management, Inc. Page 39
,<br />
I<br />
<strong>City</strong> <strong>of</strong> <strong>Glendale</strong><br />
Supervisory Training Program<br />
G&S has a training program in place for managers and supervisors. Moreover, because <strong>of</strong> our<br />
association with SuperShuttie International we are able to benefit from their extensive training<br />
programs in customer services and relations. It is essential that each supervisor know how to most<br />
effectively motivate and direct personnel, as well as make sound business decisions. These<br />
programs include the dynamics <strong>of</strong> work, group operations, motivational theory, achievement models<br />
on leadership, managerial style, etc. G&S follows the practice <strong>of</strong> promoting from within our ranks,<br />
whenever possible. This polley is made clear to all employees. In this manner both supervisors and<br />
employees alike can manage their personal efforts in a direction they feel will best advance them<br />
and their career. Given our current operations, G&S <strong>of</strong>fers opportunities for employees to be<br />
promoted and achieve the full potential. <strong>of</strong> their abilities. G&S Supervisors, dispatchers,<br />
reservationists and schedulers will receive job specific training. This training will include as a<br />
minimum the following: .<br />
• Employees who have contact with the public go through a training program dedicated to<br />
customer service including such topics as: dissemination <strong>of</strong> important information to the<br />
public and employees, telephone etiquette and empathy training for dealing with<br />
accessibility issues. During the development <strong>of</strong> regular policies and procedures our local<br />
staff will develop training materials and procedures for dealing with any disasters or<br />
emergencies that may be unique to tile areas wllere we are operating.<br />
• Prospective dispatchers and customer service representatives will be required to<br />
dell!onstrate their ability to read, write, and understand English prior to final selection.<br />
o<br />
o<br />
It"<br />
All dispatchers, reservationists and supervisors will also ride along with vehicles in regular<br />
service as a regular passenger. This training will give the dispatch staff the insight<br />
necessary to properly communicate with operators or passengers with whom they come into<br />
contact. ..<br />
G&S employs a training program for "interaction management" for all levels <strong>of</strong> supervision.<br />
This program provides a supervisor with communication tools 10 deal with problems<br />
encountered within the work place.<br />
Drug awareness seminars are provided on a regular basis. All supervisors, operator<br />
trainers, extra board operators, field services supervisors as well as all management<br />
personnel m.us! attend classes on recognizing the substance dependent employee.<br />
Dispatcher Training<br />
.-,<br />
G&S will provide a pr<strong>of</strong>essionally administered training program for our dispatch staff that will<br />
include the following:<br />
•<br />
•<br />
A minimum <strong>of</strong> forty hours <strong>of</strong> on-the-job training with an experienced dispatcher<br />
Understanding <strong>of</strong>-taxicab service policies and procedures<br />
Extensive knowledge <strong>of</strong> service area street network and regional boundaries<br />
Map reading<br />
Knowledge and operation <strong>of</strong> automated and manual (backup) dispatch systems used by<br />
G&S<br />
Knowledge and operation <strong>of</strong> G&S radio systems<br />
A minimum <strong>of</strong> eight hours <strong>of</strong> sensitivity training which teaches disability awareness a·nd<br />
communication skills with disabled individuals<br />
G&S Transit Management, Inc. Page 40
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<strong>City</strong> <strong>of</strong> <strong>Glendale</strong><br />
(' • A minimum <strong>of</strong> eight hours <strong>of</strong> in-service riding<br />
• A minimum <strong>of</strong> twenty hours per year <strong>of</strong> refresher training<br />
• Applicable retraining as needed (e.g., infractions).<br />
· Customer Service Representative Training<br />
G&S will provide a pr<strong>of</strong>essionally administered training program for our Customer Service<br />
Representative (Reservationist) staff that will include the following:<br />
• On-the-job training with an experienced CSR<br />
• Understanding <strong>of</strong> franchise policies and procedures for service<br />
• Extensive knowledge <strong>of</strong> service area street network and regional boundaries<br />
• Map reading<br />
• Training on:<br />
o proper telephone etiquette<br />
o how to deal with abusive or difficult callers<br />
• Sensitivity training which teaches disability awareness and communication skills with<br />
disabled individuals<br />
• In-service riding<br />
• Annual refresher training<br />
• Applicable retraining for repeated and accumulated minor infractions<br />
('"\<br />
Drug & Alcohol Testing<br />
G&S has a drug testing program in place in aU <strong>of</strong> its existing taxicab operations that meets the<br />
requirements <strong>of</strong> CALIFORNIA GOVERNMENT CODE Section 53075.5 (b)(3). A reprint <strong>of</strong> the Code<br />
and a copy <strong>of</strong> our cu rrent testing policy for our Southland Transit operation is included in Exhibit 9.<br />
Tllis policy is fully implemented for G&S Transit Management, Inc. dba <strong>City</strong> Cab.<br />
Training Programs<br />
Overview<br />
o ..• ,<br />
Initial perceptions are generally lasting impressions. Consequently, G&S places a great deal <strong>of</strong><br />
impo~i3nce on the image projected by its team, and the quality-and pr<strong>of</strong>essionalism exhibited by<br />
individuals involved in the training process. Ultimate responsibility for overall team and training<br />
matters will rest with the General Manager. His involvement in the management and training<br />
program is the <strong>City</strong>'s assurance til at the team for this service will possess the highest degree <strong>of</strong><br />
knowledge and expertise possible for all transportation needs. ~9-fety is G.§.S's first c.qQ~.l!1~lIQP.lrL<br />
planning, implementing and monitoring service delivery to its customers. Trainers regularly attend<br />
additional education opportunities. Tr.ainers attend the National Safety Council and Transportati9J1<br />
Safety Institute programs. '. ----.--~--- ------<br />
-~-.-.-<br />
One <strong>of</strong> the key elemen·ts in our operating procedures is the concern our operators have for the<br />
safety and comfort <strong>of</strong> our passengers. Since concern is difficult to teach - concern is "recruited,"<br />
then we teach the techniques <strong>of</strong> translating concern to caring. Safety is also difficult to· train - we<br />
recruIt people who "think safety" and then train them in the proper techniques necessary to safely<br />
operate our vehicles. Drivers must participate in operator training programs conducted by G&S's<br />
staff <strong>of</strong> certified instructors. Regardless <strong>of</strong> prior experience, all drivers undergo orientation and<br />
G&S Transit Management, Inc. Page 41
(<br />
----,. .. _- -_.<br />
<strong>City</strong> <strong>of</strong> <strong>Glendale</strong><br />
training upon joining G&S. Thereafter, ongoing training is conduc1ed to refresh drivers' skills, stress<br />
safety issues, prepare drivers for licenses and renewals, and to keep them up to date on legislated<br />
requirements and equipment issues.<br />
G&S is deeply committed to training. Because we start with candidates that have the characteristics<br />
we want in our operators - friendliness, courtesy, safety and concern for others - our rate <strong>of</strong> success<br />
is very high. G&S training provides an excellent basis for developing drivers who are safe,<br />
courteous, and reliable. G&S believes that the high visibility <strong>of</strong> this service requires a pr<strong>of</strong>essional,<br />
comprehensive training program, The entire training program will be taught and monitored by<br />
certified trainers. Throughout the orientation and training period, a number <strong>of</strong> basic issues are<br />
continuously stressed. G&S is committed to guarantee that each and every employee thoroughly<br />
understands his or her role in the o"rganization and the basic philosophies that keep the company a<br />
leader in providing transportation services.<br />
Sensitivity and Empathy Training<br />
The sensitivity and passenger assistance techniques training program used by G&S uses material<br />
developed by the Federal Transit Administration. Sessions are held to enhance sensitivity to aU OjJr<br />
customers including persons with disabilities, persons <strong>of</strong> all sexual orientations, cultural and racial<br />
minorities, older persons and children as well as fellow employees. The program will involve training<br />
for drivers, dispatchers and CSRs.<br />
• Passenger Assistance Techniques<br />
G&S's current Passenger Assistance Techniques program is a three-part program that includes<br />
classroom lecture and discussion, presentation and videos relevant to passenger assistanc;e and a<br />
,~ "hands~on" practice applying classroom knowledge to practical situations. These techniques are<br />
taught by pr<strong>of</strong>essional trainers. It includes consideration <strong>of</strong> appropriate and safe assistance to<br />
riders, both those who are ambulatory and those who use mobility aids, from the po int <strong>of</strong> origin to<br />
their destination. It includes assistance in boarding and al;ghting-vehicles, lift use, use <strong>of</strong> mobility<br />
devices for transfer, and securement <strong>of</strong> mobility devices when required .<br />
./ Defensive Driving Course<br />
The defensive driving component <strong>of</strong> the training program is the National Safety Council's Defensive<br />
Driving Course. Films, tapes and lectures as well as behind the wheel instruction is provided. The<br />
DDC~8 program, provides training on vehicle breakdown and accident procedures, and emergency<br />
procedures and practices, including emergency vehicle evacuation. All drivers participate in our<br />
Defensive Driving Program, a portion <strong>of</strong> which is devoted to vehicle operation procedures ~n bad<br />
weather.<br />
Behind-the-Wheel Training<br />
/ ,\<br />
I<br />
As a new driver is trained, they go on the road with a senior driver who r~inforces the basics <strong>of</strong><br />
.y defensive driving and handling the specific vehicle they will be operating. Time is then spent as a<br />
pa rtic ipa nVobserver.<br />
• Proper loading and unloading procedures.<br />
~ Proper lock-down (equipment) and securing procedures. - Paperwork requirements.<br />
• Providing passengers with courteous and comfortable transportation. - Proper use <strong>of</strong> the<br />
radio.<br />
• Care and maintenance <strong>of</strong> the vehicle and equipment, accident procedures, dress code.<br />
G&S Transit Management, fn c. Page 42
•<br />
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<strong>City</strong> <strong>of</strong> <strong>Glendale</strong><br />
G<br />
Special driving skills needed when transporting passengers.<br />
1/1 Special driving skills needed when driving in periods <strong>of</strong> rain and or unseasonable weather.<br />
During the behind-the-wheel training program, the trainee, under supervision, does all.service<br />
driving, all paperwork and all radio communications. Throughout the training program the G&S<br />
driver trainer is continually evaluating the performance and personalities <strong>of</strong> candidates in an effort<br />
to recognize the individuals who have the best chance to succeed. The behind-the-wheel portion <strong>of</strong><br />
the training program can be a very useful mechanism for screening those individuals not suited to<br />
provide taxicab service.<br />
The training period may be extended if necessary to meet the individual needs and demonstrated<br />
ski lls <strong>of</strong> the new driver. During the span <strong>of</strong> time, the trainer completes a Driver Evaluation Form for<br />
th.e new driver, and meets with the new driver and the General Manger at the end <strong>of</strong> this training<br />
phase to discuss the evaluation. Any deficiencies are noted and must be corrected before the driver<br />
is authorized to operate without the trainer on board. G&S has demonstrated that it can meet the<br />
training standards established by the client and the State <strong>of</strong> California. The company uses materials<br />
based on the National Safety Council, Rural Transit Assistance Program, and the Transportation<br />
Safety Institute, another assurance that only the most qualified and knowledgeable operators are<br />
placed behind the wheel.<br />
Customer Service<br />
It is our belief that the foundation for excellent taxicab service is excellent customer service. The<br />
standard <strong>of</strong> excellence must be set at the highest levels <strong>of</strong> the organization and that standard must<br />
be meaningful and adhered to. We believe not only in external customer service, but intemal<br />
customer service. The objectives <strong>of</strong> the training are:<br />
e<br />
To build awareness <strong>of</strong> the importance <strong>of</strong> excellent "guest" service - to the riders, to the<br />
organization and to the guest services provider.<br />
• To refine skills and confidence to meet and, whenever possible, exceed the guests' personal<br />
and practical needs for public transportation services.<br />
• To create understanding that excellent service requires through preparation, effective<br />
customer interaction, and timely (ollow-throu~h activities<br />
o<br />
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II<br />
To build skills that provide consistent and balanced everyday service excellence. To build<br />
skills to better deal with difficult, unexpected, or challenging situations. To demonstrate the<br />
critical importance <strong>of</strong> the teamwork to meet or exceed customer needs.<br />
To encourage the initiation <strong>of</strong> (and follow-through on) ideas to reach and sustain excellence<br />
in customer service.<br />
In all program content, to develop skills and commitment, and to transfer both to the job.<br />
Supervisory Ava ilability and Responsiveness<br />
G&S heavily emphasizes field support and has Service Quality Supervisors for responding to field<br />
needs. Service Quality Supervisors observe operators for adherence to safety, regulatory and<br />
contractual requirements, timeliness and dependability and overall quality in service delivery.<br />
Observations are a mix <strong>of</strong> "observed" and "unobserved" and <strong>of</strong>ten are in combination (unobserved<br />
folrowed by observed). In the unobserved, the operator is not aware <strong>of</strong> the supervisor. The<br />
observed checks fall into two additional categories: onboard and not on-board. In the on-board<br />
observation, the supervisor (or Usecret shopper") actually rides with the driver in actual service.<br />
Other observed checks are at common pickup or drop-<strong>of</strong>f locations.<br />
Formal reports <strong>of</strong> observations will be made and maintained, with appropriate report information<br />
communicated to the driver. In addition to assigned Quality Service Supervisors, management also<br />
G&S Transit Management, Inc. ~age 43
(<br />
<strong>City</strong> <strong>of</strong> <strong>Glendale</strong><br />
performs field supervision observations. All field observations are reported to the General Manager.<br />
Service Quality Supervisors perform other functions as required including responding to the scene<br />
<strong>of</strong> incidents or accidents where they assist as necessary and prepare reports on same.<br />
Employee Benefit Programs<br />
Due to G&S's size we are able to obtain competitive rates on HMO medical insurance for<br />
personnel. Additionally, we make available to drivers an accident insurance plan with coverage<br />
limits to $100,000 depending on the nature <strong>of</strong> loss covering:<br />
o Loss <strong>of</strong> Life, Limbs, Sight, Speech or Hearing<br />
• Medical I Dental Expense<br />
• Loss <strong>of</strong> Income<br />
The company also provides employees with competitive wage and benefits including the optional<br />
medical plan (HMO).<br />
New Driver Training Schedule<br />
1. Introduction<br />
2. Orientation<br />
a. G&S Transit Management<br />
b. Policies<br />
i. Applicable laws and regulations<br />
ii. Primary service area and boundaries<br />
iii. Vehicles and vehicle maintenance<br />
3. Procedures and Policies<br />
a. Lecture<br />
b. Audio Tapes<br />
c. Demonstration<br />
d. Policies Manual<br />
i. Driver-Trainee receives this manual one day in advance <strong>of</strong> class to<br />
become familiar with it.<br />
ii. The policies are covered using classroom, demonstration and<br />
involvement techniques and also include; .<br />
(1) Fares and Meter Operations<br />
(2) Passenger relations<br />
(3) Passenger Management and Incidents<br />
(4) Working with mobility assistive devices<br />
(5) Passenger assistance techniques<br />
(6) Pre & Post trip inspections<br />
4. Defensive Driving<br />
5.<br />
6.<br />
a. Lecture<br />
b. Handbook<br />
c. Videos<br />
d. National Safety Council Programs B. Emergency procedures<br />
Drug Free Workplace<br />
Sensitivity<br />
a. Lecture<br />
b. Video<br />
G&S Trans;t Management, Inc. Page 44
<strong>City</strong> <strong>of</strong> <strong>Glendale</strong><br />
F'"<br />
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c.<br />
d.<br />
Involvement and Role Playing<br />
Disability Awareness '<br />
i. Hidden Disabilities - Pre-Test<br />
i1. Facilitator Manual as lecture guide (49 pages)<br />
e. Attitude - Barriers, myths, dignity<br />
i. Facilitator Manual (70 pages)<br />
f. Communication with the Disabled<br />
1. Facilitator Manual (3 pages)<br />
g. Awareness - Video<br />
1. Seizures<br />
ii. Deaf Awareness<br />
iii. Dementia Awareness<br />
h. Mobility Assistive Devices<br />
1. Facilitator Manual (42 pages)<br />
i. Wheelchair Concerns<br />
1. Facilitator Manual (4 pages)<br />
ii. Loading & Unloading Procedures: Are you Doing it Properly?<br />
j. Observable and Hidden Disabilities<br />
1. Facilitator Manual (117 pages)<br />
ii. Recognition<br />
iii. Assistance<br />
k, Representative <strong>of</strong> Disabled Community<br />
I. Practica! Application<br />
i. Common sense and Sensitivity<br />
ii. Defensive Driving with Sensitivity<br />
iii. The periect trip is built one periectly driven mile at a time.<br />
7. Additional Classroom<br />
a. Mobile Data Terminal Training<br />
b. Mobile Radio Operation<br />
c. Map Reading<br />
8. Behind the Wlleel Training<br />
a. Pre- and Post-trip inspections<br />
b. Safe vehicle operations (driving and stationary)<br />
c. Vehicle Mainfenance<br />
d. Passenger Securement (wheelchair vehicles only)<br />
e. Mobility assistive devices<br />
f. The total practical experience.<br />
g. Bet,ind the wheel testing<br />
9. Review<br />
a.. Review<br />
b. Scheduling<br />
c. Conclusion<br />
10. First Day <strong>of</strong> Actual Driving<br />
a. Walk through before shift (Pre Trip, etc.)<br />
b. PapefWork after shift<br />
1. Q"uestion I Answer time<br />
ii. Errors I Corrections t Encouragement<br />
G&S Transit Management, Inc. Page 45
(<br />
<strong>City</strong> <strong>of</strong> <strong>Glendale</strong><br />
11 . Second Day <strong>of</strong> Actual Driving<br />
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G&S Tran sit Management, Inc. Page 46
(<br />
Exhibit 1 - Taxicab Features, Options & Vehicle List<br />
ULEV Vehicles (Ultra-Low Emission Vehicles)<br />
<strong>City</strong> <strong>of</strong> <strong>Glendale</strong><br />
G&S Transit Management, Inc. is extremely proud <strong>of</strong> that fact that 66% <strong>of</strong> our taxicabs are 2003<br />
year model or newer. All these vehicles are Ultra Low Emission Vehicles (ULEV), they are<br />
environmentally friendly, consuming lel?s gas and producing less air pollution. We will continue to<br />
purchase ULEV or Super Ultra Low Emission Vehicles (SULEV) when existing older vehicles are<br />
due for replacement.<br />
Non-smoking Vehicles<br />
Vehicles will be identified with smoking Of no-smoking decals. The status will also be entered into<br />
the ~mputer dispatching system so that callers with a preference can likewise be designated.<br />
Radio System<br />
G&S transmits from independent radio towers on numerous available radio frequencies, link.ed to<br />
G&S by redundant, dedicated telephone circuits. Each vehicle has a minimum <strong>of</strong> four radio<br />
frequency ohannels (two voice and two data), allowing communication to continue in the event <strong>of</strong> a<br />
channef or hardware problem. All radio transmissions are duplex, allowing send and receive<br />
communication simultaneously (and therefore increasing radio transmission efficiency over simplex<br />
methods). An automatic number identification system provides the dispatcher a digital readout <strong>of</strong><br />
the vehicle transmitting. Radio coverage extends throughout the proposed service area. Besides<br />
the radio towers, G&S maintains a back.up tower and transmitter on the site. Employees are trained<br />
on the procedur_es for operation <strong>of</strong> the auxiliary radio system. Ample FCC licensed radio<br />
frequencies are available for this service.<br />
Two <strong>of</strong> the radio frequencies will be devoted to digital transmission (with the remainder for<br />
additional communication via voice). G&S proposes digital communication to Mobile Data<br />
Terminals, allowing trip information and other data communication to be sent directly to the<br />
in-vehicle data terminal. Drivers can also digitally communicate back to the dispatcher or the base<br />
station computer, utilizing the keypad on the data terminal. The base station computer can then<br />
communicate witll other computers via data, such as telephone automated attendant information,<br />
credit card companies, etc.<br />
Vehicle Technologies and Security Systems<br />
In addition to the proposed mobile data terminal and radio system in each taxicab as previously<br />
discussed, G&S proposes standardized, state <strong>of</strong> the art taxicab technology for each taxicab's<br />
meter, top lights, shields and other devices. AU win meet or exceed all <strong>City</strong> <strong>of</strong> <strong>Glendale</strong><br />
requirements.<br />
(<br />
G&S Transit Management, Inc.
I<br />
<strong>City</strong> <strong>of</strong> <strong>Glendale</strong><br />
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Taximeters<br />
Taximeters will be state <strong>of</strong> the art Centrodyne Silent<br />
Series. The Centrodyne taximeters will be equipped<br />
with receipt printers.<br />
The Centrodyne Silent Series taximeters have the<br />
following features:<br />
Event recording (records vehicle speed by<br />
second) - useful in case <strong>of</strong> an accident.<br />
$ecurity I anti-theft password program.<br />
RS232 compatible connection for interface<br />
with computer dispatch. PC, etc.<br />
Wide range speed signal divider and amplifier<br />
built inlo meter.<br />
Programmable via push buttons, hand held<br />
unit, or PC<br />
Emergency Signaling System<br />
An emergency signaling system will be included in each taxicab. System features include digital<br />
transmission <strong>of</strong> emergency signal and procedures for utilization <strong>of</strong> the Automatic Vehicle Location<br />
("AVL") device. The system will be set to send separate signals for a variety <strong>of</strong> emergenciesincluding<br />
a foot activated ·silenf distress signal.<br />
'.<br />
Vehicle Li st<br />
<strong>Glendale</strong> - <strong>City</strong> Cab Fleet<br />
No Cab# Year Make License Pit VIN#<br />
1 19 2006 FORD 8U46470 2FAHP71W86X11451 6<br />
2 21 2001 FORD 8897658 2FAFP71W11173925<br />
3 - 23 2003 FORD 8R16124 2FAHP71VVX3X206710<br />
4 29 2001 FORD 7053844 2FAFP71W71X153495<br />
5 51 2003 FORD 8837597 2FAFP71W93X172842<br />
6 56 2003 MERlG-M BJ24974 2MEFM74273X606745<br />
7 71 200-5 FORD BN99272 2FAFP71W35X154114<br />
8 76 2002 FORD 7X4771B 2FAFP71W42X103868<br />
9 7B 2002 FORD BF75258 2FAFP71W52X136247<br />
10 83 200,1 FORD BK01594 2FAFP71W81X1B5439<br />
11 84 2003 FORO BU52527 2FAFP71W73X171 373<br />
12 94 2004 FORD BRB3465 2FAFP71W35X140701<br />
13 97 2004 FORD BU6651B 2FAFP71W14X16464<br />
14 9B 2005 FORD 858341 1 2FAFP71W85X169157<br />
15 222 2005 FORD BJ09996 2FAFP71W25X116B17<br />
G&S Transit Management, In c.
<strong>City</strong> <strong>of</strong> <strong>Glendale</strong><br />
<strong>Glendale</strong> - Taxicab Drivers<br />
Name (last, first) ID CA-D/L# Cab# Address<br />
1 Gevorkian Vazken 8660 03333670 19 1112 Rosedale #5, <strong>Glendale</strong> 91201<br />
2 Korzar Hendrik 8924 02849627 21 526 Oak St #6, <strong>Glendale</strong> 91204<br />
3 Arustamyan Garegin 2358 01142081 23 1146 Lexington #103 91206<br />
4 Gurdgian Grigor 8271 A7400249 29 217 E Acacia #2, <strong>Glendale</strong> 91205<br />
5 Bagumyan Zhorzh 879 B6468827 51 328 W Lomita #201, <strong>Glendale</strong> 91204<br />
6 Conrad-Howard Charles 8447 N0722345 56 1134 E Doran #1, <strong>Glendale</strong> 91206<br />
7 Amirjanians Manvel 8409 C4367835 71 15105 111 St, <strong>Glendale</strong> 91201<br />
8 Khdryan Khachik 7093 A9712383 76 14521 Hartland SI #206 Van Nuys 91405<br />
9 Ghadimian-Masihi Antranik 8717 03456288 78 1169 Raymond Av #5, <strong>Glendale</strong> 91201<br />
10 Saakyan Rubik 8280 A9127945 83 340 W Myrtle #E, <strong>Glendale</strong> 91203<br />
11 Zargaryan Varudj 7073 02513549 84 809 E Chestnut #4, <strong>Glendale</strong> 91205<br />
12 Vardanian Avetis· 8419 A1126766 94 349 W Lomita, <strong>Glendale</strong> 91204<br />
13 Esrailian Norik 8129 C6556252 94-2 548 W Harvard #4, <strong>Glendale</strong> 91204<br />
14 Hazarmalian Perohen 7107 A3625681 97 121 S Belmont #3, <strong>Glendale</strong> 91205<br />
15 Makaradi George 9368 08840663 98 518 Oak 51 #4, <strong>Glendale</strong> 91204<br />
16 . Karabidian Antmaik 8895 03089415 222 408 W Maple #6, <strong>Glendale</strong> 91204<br />
G&S Transit Management, Inc.
(<br />
<strong>City</strong> <strong>of</strong> <strong>Glendale</strong><br />
(<br />
Exhibit 2 - Vehicle Color Scheme, Logo & Photo<br />
<strong>City</strong> Cab Company's COIOf Scheme Black<br />
body and Yellow top. hood and trunk lid<br />
with black/yeUos checkers on the sides just<br />
below the windows, Large while letters<br />
that spell <strong>City</strong> Cab Company predominately<br />
on the side <strong>of</strong> the cab. Vehicle numbers<br />
are located on each side rn front <strong>of</strong> the<br />
front door on the left side <strong>of</strong> the hood and<br />
the right side <strong>of</strong> the trunk. OUf local<br />
telepllone number is on the rear quarter<br />
panel and our toll-free number on the trunk.<br />
G&S Transit Management, Inc.
(<br />
<strong>City</strong> <strong>of</strong> <strong>Glendale</strong><br />
Exhibit 3 - G&S Transit Management - Taxicab Operations<br />
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EXHIBIT 4
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State<br />
cgfifornia<br />
SECRETARY OF STATE<br />
0&9 TnAN8IT MANAGEMENT, INC.<br />
I, BlLLJONES, Secretary <strong>of</strong> State <strong>of</strong>the St:llte <strong>of</strong> California,<br />
hereby certify:<br />
That the annexed transcript was prepared by aud in<br />
this <strong>of</strong>fice from the record on file, <strong>of</strong> which it purports to<br />
be a copy, and that it is full, true and correct.<br />
IN WITNESS WHEREOF, I execute<br />
this certificate and <strong>of</strong>Iix the Great<br />
Seal <strong>of</strong> the State <strong>of</strong> Califomla this<br />
JAN 1 9 1995<br />
,<br />
Secrelary <strong>of</strong> StQlO<br />
,.<br />
81 IHI Ii! 7 1 n;!' m'.WW,ii:iN~Vi.L.<br />
stOfll:rAt~ F~PlI4 C,"-10. i"t.v. 1l1U4J .<br />
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1740134<br />
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ThIll oorpor~t$ , o:-i !II tluthodt:&d, to inuQ only onG 01111511<br />
at IJharaa' ()f !Stoelq And tho toto.l nUllilier <strong>of</strong> filhQr". wh.l,oh thi •<br />
. corporation 1111 AuthQrhtd to it!due ill ONS HUNDRED THOUSAUO<br />
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undGr tho lavs <strong>of</strong> th$ et.te <strong>of</strong> C~llfo~ni~ thAt I ~ th~ ~r.on ~bo .<br />
cil\Oc:utad tb. totdooinq Articl .. <strong>of</strong> IncotpOr.tlo~ which tlxac'ut~<strong>of</strong>i<br />
tny aot Afld. d.QQlarat!.,on.<br />
" Kxecuttct thh 2nd ct«y ot l'(.o.rch, 1994;" at Ghndl.le, Cdifornb.:.<br />
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~ . 'te <strong>of</strong> California ~<br />
Secretary <strong>of</strong> State ~<br />
,.<br />
STATEMENT OF INFORMATION<br />
(Domestic Stock and Agricultural Cooperative Corporations)<br />
FEES (Filing and Disclosure): $25.00. If amendment, see instructions.<br />
1M<br />
P'ORTANT REAO INSTRUCTIONS Bf:FORE COMPLETING THIS FORM<br />
CORPORATE NAME (Please do not alter il namo Is preprinted.)<br />
C1740134 -<br />
G&S TRANSIT MANAGEMENT, INC.<br />
7955 SAN FERNANDO RD<br />
SUN VALLEV CA 9 1 35~<br />
, TIlls Space For FIUna Use Onlv<br />
S<br />
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O"UE DATE: 03-31-09<br />
NO CHANGE STATEM ENT<br />
'»orlRl APPlle ~ ,·t;TATI:
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State <strong>of</strong> California<br />
Secretary <strong>of</strong> State<br />
CERTIFICATE OF STATUS<br />
ENTITY NAME :<br />
G&S TRANSIT MANAGEMENT,<br />
I NC.<br />
FILE NUMBER:<br />
FORMA'l'ION DATE :<br />
TYPE:<br />
JURISDICTION:<br />
STATUS :<br />
C1740134<br />
03/03/1994<br />
DOMESTIC CORPORATIoN<br />
CALIFORNIA<br />
ACTIVE (GOOD STANDING)<br />
I, DEBRA BOWEN, secretary <strong>of</strong> State <strong>of</strong> the state <strong>of</strong> cali fornia,<br />
hereby c ert i fy:<br />
'1'he. records o f this <strong>of</strong>fice indicate the entity is authorized to exercise<br />
all <strong>of</strong> its powers, r ights and privileges in the State <strong>of</strong> California.<br />
No infonnation is available from this <strong>of</strong>fice regarding the financial<br />
condition, business activities or practices <strong>of</strong> the entity.<br />
IN WITNESS WHEREOF, I execute this certificate<br />
and affix the Great Seal <strong>of</strong> the State <strong>of</strong><br />
California this day <strong>of</strong> July 16-, 2009.<br />
DEBRA BOWEN<br />
Sccrctal-Y <strong>of</strong> State<br />
NP-25 (REV 112007)
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Secretary <strong>of</strong> State<br />
Business Programs Division<br />
1500 111h Street, 3 m Floor<br />
P.O. Box 944260<br />
Sacramento, CA 94244-2600<br />
Certification and Records<br />
(916) 657-5448<br />
BUSINESS ENTITIES RECORDS ORDER FORM<br />
To obtain information relating to a business entity <strong>of</strong> record with the Secretary <strong>of</strong> State, complete both pages <strong>of</strong> this<br />
order form , attach a check made payable to the Secretary <strong>of</strong> State for the appropriate amount or an amount "not to<br />
exceed M<br />
a specified amount written below the amount payable line, and submit your request:<br />
ay mail, along with a self-addressed envelope, to Secretary <strong>of</strong> State, Certification and Records, p.o. Box<br />
944260, Sacramento, CA 94244-2600. Please refer to for<br />
current mail processing times.<br />
In person, to the Secretary <strong>of</strong> State's Sacramento <strong>of</strong>fice at 1500 11th Street, 3rd Floor, Sacramento, CA<br />
95814. Certificates <strong>of</strong> Status (for corporations in good standing) and status reports for corporations can<br />
be obtained over the counter at any <strong>of</strong> the Secretary <strong>of</strong> State's regional <strong>of</strong>fice locations. Please refer to<br />
for regional <strong>of</strong>fice locations and addresses. A special handling fee <strong>of</strong> $10,00 per<br />
entity is applicable for any information requ£:!sled over the counter except status reports.<br />
YOUR NAME:<br />
FIRM NAME, IF ANY:<br />
ADDRESS:<br />
Martin Shatakhyan<br />
G&S Transit Management, Inc.<br />
7955 San Fernando Rd.<br />
REQUESTOR'S INFORMATION<br />
CITY/STATElZIP: Sun Valley, CA 91352<br />
PHONE#: (818)252-1670 FAX#: (818)252-1607<br />
ENTITY NAME (If known, also include the eouty file number.)<br />
G&S Transit Management, Inc, C1740 134<br />
.<br />
THE SPACE BELOW IS RESERVED FOR OFFICE USE ONLY<br />
AIfU( Cert & Seal $<br />
Making first page $<br />
. Making addiUonal pages $<br />
Certificate <strong>of</strong> $<br />
Stalus Inquiry $<br />
Stalement <strong>of</strong> Information $<br />
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U.S. Fax $<br />
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.0: TOTAL AMOUNT DUE $<br />
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().", ...- BALANCE DUE $<br />
TOTALAMOUNTREC'D $ It;. ffD<br />
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= nlS SPAC£ FOR OFFICE USE 0 ..... Y<br />
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BE- IRC ORDER FORM (REV 11120(8)<br />
Page 1 r:i2
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ENTI. ( NAME {If known, also indude the entity file nwnbe •. j<br />
G&S Transit Management, Inc. C1740134<br />
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ENTITY TYPE (Select the applicable entity type. CHECK ONLY ONE BOX.)<br />
III CORPORATION (CORP)<br />
D LIMITED PARTNERSHIP D<br />
o LIMITED LIABILITY COMPANY (LLC)<br />
D GENERAL PARTNERSHIP D OTHER<br />
LIMITED UABIUlY PARTNERSHIP<br />
Enler Iho oUll~r en1lfy fyptJ.<br />
COPY REQUESTS<br />
. PlJ\IN"(UNCERTIFIED) COPIES: $1.00 for the first page and $0.50 for each additional page: and<br />
CERTIFIED COPIES: $1.00 for the first page, $0.50 for each additional page $5.00 certifICation fee per document.<br />
If \he number <strong>of</strong> pages is unknown when ordering copies, you may send either a check in the amount <strong>of</strong> $20.00 per entity (refunds will be issued<br />
for amounts over $5.00) or a blank dleck with a not to exceed amounl written below !he paymenlline (e.g., "NOT TO EXCEED $20.001- A<br />
nolioo will be included with the order indicating \he amount for which the ched< was comploted. If Ihe fees providod are insufficient, a fee letter<br />
indicating the total amount due will be sent to the requestor. The order will be completed upon receipt ollhe tolal fees.<br />
Certified Copies<br />
Dcopy Or-tN'ITIAL FORMAnONIREGtSTRAnON DOCUMENT ......_...................._._ ............ .... .... 0 Plain Copies Certified Copic-s<br />
Copies o Certifl(!d Copies<br />
o COPY OF ALL DOCUMENTS OF RECORD (e.g., Initial filing, ilmendmenls, slaleoonts, etc_) ... ... ......... o Plain Copies o<br />
D cop)' Or- ALL AMENDM.ENT DOCUMENTS ..................................... _ .. : ............. ... _ .. ........... .._ .. _ .... o Plain<br />
DCOPYOF<br />
Cer1ified Certified Copies<br />
Certified Copies<br />
o Cer1ified Copies<br />
D Plain Copies D Certified Copies<br />
Enter !he title <strong>of</strong> !he document aod. H knoM1, H.e file data ilrn'or document numbet.<br />
CORP & LlC ONLY:<br />
o COPY OF ALL STATEMENT OF INFORMATION DOCUMENTS OF RECORD ...... .............................. .. D Plain Copies<br />
Copies<br />
DCOpy 01' MOST RECENT STATEMENT OF INFORMATION (complete or no dlange) ..•••••............ 0 Plain Copies<br />
DCOpy OF LAST COMPLETE STATEMENT OF INFORMAnON ........... ..................... ....................... o Plain Copies<br />
Deopy OF lAST NO CHANGE STATEMENT OF INFORMATION ...... _. ---_.-............... ....................... o Plain Copies<br />
PUBLICLY TRADED CORP ONLY:<br />
o COPY OF ALL CORPORATE DISCLOSURE STATEMENT DOCUMENTS OF RCCORD .......... ........ .. 0 Plain Copies o Certified CopiC!s<br />
Dcopy OF MOST RECENT CORPORATE DISCLOSURE STATEMENT ..................... .......... .. __ ...... o<br />
Plain Copies<br />
o Certified Copies<br />
Please note: 1\ "certified" copy <strong>of</strong> a Corpor;lte Disclosure Statement liled prior 10 September 28, 2004 will include the Stalement <strong>of</strong> Infoon;ltion that was<br />
- filed together with that document.<br />
STATUS REPORTS -<br />
$4.00 Each<br />
Includes the complete entity name, filo number, status. jurisdiction, and address(es); am:! when applicable, name am:! address <strong>of</strong> principal<br />
member/manager/<strong>of</strong>ficer, name and address <strong>of</strong> agenl for service <strong>of</strong> process and typo <strong>of</strong> business.<br />
o STATUS REPORT ................ - ..................... ..................................................................... -... -................... - ................ --.................. o Report(s)<br />
-<br />
CERTIFICATES -<br />
$5.00 Each<br />
fZI CERTIFICATE OF STATUS (certifying 10 the a..rent sI
EXHIBIT 5<br />
(
,<br />
i<br />
access<br />
Access Service'<br />
POBox 71684<br />
Los Angeles, CA 90071·0684<br />
213.270.6000<br />
aSila.org<br />
(<br />
July 17,2009<br />
<strong>City</strong> <strong>of</strong> <strong>Glendale</strong><br />
To Whom It May Concern:<br />
I am pleased to have this opportunity to submit this personal character reference on the<br />
behalf <strong>of</strong> Timmy Mardirossian.<br />
I have known Timmy for close to eighteen years both as a vendor for our organization and<br />
as a friend. Within that period.1 have obsclved Timmy's commitment to his company in<br />
terms <strong>of</strong> superior management. integrity, and his ability to work with many different<br />
entities. I would strongly endorse him in any endeavor that he may be pursuing.<br />
If you have any questions regardi"9 this, please feel free to contact me directly.<br />
Sincerely,<br />
Shelly Lyons Verrincler<br />
Executive Di rector<br />
Access Services is a public entity.
EXHIBIT 6<br />
(
( CilY OF BURBANK<br />
COMMUNITY DEVELOPMENT DEPARTM ENT<br />
150 North Third Slreet, P.O. Box 6459, Burbank, California 91510-64 59<br />
www.ct.bulbank.ca.us<br />
July 14, 2009<br />
<strong>City</strong> <strong>of</strong> <strong>Glendale</strong><br />
Traffic and Transportation Office<br />
633 E. Broadway<br />
Room 300<br />
<strong>Glendale</strong>, CA 91206<br />
Dea r Si r or Madam,<br />
I was requested by Mr. Timmy Mardirossian to provide the <strong>City</strong> <strong>of</strong> <strong>Glendale</strong><br />
with a reference letter as to the <strong>City</strong> <strong>of</strong> Burbank taxicab licensing status <strong>of</strong> G<br />
& S Transit Management, dba "<strong>City</strong> Cab". This taxicab company is<br />
currently licensed to operate 50 taxicabs in the <strong>City</strong> <strong>of</strong> Burbank. They have<br />
been licensed to operate in Burbank since 1994. Although their general<br />
<strong>of</strong>fices are not physically located in Burbank, they have a dispatch center in<br />
Sun Valley near the Burbank border which services the taxicab needs <strong>of</strong> the<br />
<strong>City</strong> <strong>of</strong> Burbank .<br />
As you know, Burbank has a regional airport, large retail areas, a strong<br />
media-related business community, and a substantial residential population.<br />
These fact ors cause us to demand quality taxicab service at all. times.<br />
Although Mr. Mardirossian has managing personnel (Mr. Martin Shatakhyan)<br />
between himself and my <strong>of</strong>fice, it has been my experience with both Mr.<br />
Mardirossian and Mr. Shatakhyan to find them attentive to business and<br />
responsive to questions or co mplaints that arise in the conduct <strong>of</strong> taxicab<br />
service within t he <strong>City</strong> <strong>of</strong> Burbank. Overall, the taxicab service provided by<br />
this company is satisfactory for t.~e needs <strong>of</strong> the general public and residents<br />
<strong>of</strong> the <strong>City</strong> <strong>of</strong> Burbank. I am not aware <strong>of</strong> any reason that would not make<br />
Mr. Mardirossian and G & S Transit Management, dba "<strong>City</strong> Cab" a strong<br />
candidate for being licensed to operate a -taxicab service in the <strong>City</strong> <strong>of</strong><br />
Glen·dale. If you have any questions, please feel free to cal l me -at (8·1-8)<br />
238-52B4.<br />
Sincerely,-<br />
COMMUNITY DEVELOPMENT DEPARTMENT<br />
License and Code Services Division<br />
Terre Hirsch<br />
Assistant Community Development Directorl<br />
License and Code Services Administrator (Taxicab Administration)<br />
ADHINlmATION<br />
BUIlDING HOUSING l!I' GlAHn<br />
.:.<br />
IJcLNSE l!I' COD( SUVICU<br />
:. REJ)(V[lOl'HOO AGENCl' T~~TA11ON<br />
.:.<br />
.,• • , .
(<br />
.=- ':'lendale Eye<br />
! rgery Center<br />
607 North Ccntr.l.! Al'enue<br />
<strong>Glendale</strong>, C:Jjfornia '} 1203- 1879<br />
TeJcphone (81 B) 956-10 iO<br />
July 20, 2009<br />
<strong>City</strong> <strong>of</strong> <strong>Glendale</strong><br />
613 East Broadway<br />
<strong>Glendale</strong>, CA 91206<br />
To Whom It May Conccm:<br />
We have been in a service agreement with G&S Transit Management, lnG. (dba<br />
<strong>City</strong> Cab) for the over 10 years. They transrer some afour patients to our surgery centcr<br />
and then home after their procedure.<br />
G&S Transit Management, Inc. (dba <strong>City</strong> Cab) has performed this service in most<br />
satisfactory and timely manner. We hope this information will be helpful.<br />
Sincerely.<br />
/~ tyJ 'fer p-l<br />
Heather McKinney R.N.<br />
Center Director<br />
\
(<br />
(<br />
July 14, 2009<br />
<strong>City</strong> <strong>of</strong> <strong>Glendale</strong><br />
613 East Broadway<br />
<strong>Glendale</strong>, CA 9 1206<br />
To Whom It May Concern:<br />
c<br />
Verdugo Hills Medical Associates has a need to provide transportation to clients and<br />
patients on a regular basis from their place <strong>of</strong> work or home. For the past several years<br />
we have been utilizing the services <strong>of</strong> G&S Transit, DBA as <strong>City</strong> Cab, to fulfill this<br />
requirement.<br />
It is very important to our clients and to us that they receive reliable, friendly and<br />
expeditious service. Many <strong>of</strong>tbcse clients are ill or injured and appreciate the excellent<br />
service they receive from the drivers. This is a very positive reflection on our business.<br />
I higbJy recommend that G& S Transit, DBA <strong>City</strong> Cab, be b'Tantcd a license renewal by<br />
the <strong>City</strong> <strong>of</strong> <strong>Glendale</strong>.<br />
William R. Wilkie<br />
Executive Director<br />
t.<br />
544 North <strong>Glendale</strong> Avenue <strong>Glendale</strong>, Ca lifornia 9 1206<br />
Urgent-Care 818.241 .... 331 • Pri mary Care 818.241,9152' Occu palional Ca re 818.241.4142· PhysicalTherapy 818.241.9176<br />
Visit Us On The Web At: www.vhma.com
T<br />
·t o • ' - 5020 SUnset Blvd.<br />
(<br />
Los Arlgeles, CA 90027<br />
Tel.: (323)953-0099<br />
FWC(323} 95~<br />
( (<br />
Suite<br />
JACOB ORPHAlI, M.D.<br />
fellow - American Board 0' Family Pr8cficQ<br />
540 N. CenlraiAve.<br />
304<br />
<strong>Glendale</strong>, CA91 203<br />
Tel .: (818) 502-65CO<br />
Fax: (81 S) 502-8600<br />
Ju ly 16, 2009<br />
<strong>City</strong> <strong>of</strong> <strong>Glendale</strong><br />
613 East Broadway<br />
<strong>Glendale</strong>, Ca . 91206<br />
To Whom It Ma)( Concern : ·<br />
Our <strong>of</strong>fices have a need to provide t ransportation to clients and patients<br />
on a regular basis from t heir place <strong>of</strong> work or home. For th e past several<br />
years we have been utilizing the services <strong>of</strong> G&S Transit, DBA as <strong>City</strong> ,<br />
Cab, to fulfill this requirement.<br />
It is very im portant to our clients and to us that they receive reliable,<br />
friendly and expeditious service. Many <strong>of</strong> these clients are ill or injured<br />
and appreciate t he excellent service they receive from the drivers. This is<br />
a very positive reflection on our busi ness.<br />
I highly re co mmend th at G&S Transit, DBA <strong>City</strong> Cab, be granted a license<br />
renewal by the <strong>City</strong> <strong>of</strong> <strong>Glendale</strong>.<br />
I"
(<br />
(<br />
,llllIJjl:pnpItJm] "m] bpjlmmnmIUlmq<br />
Ujrn'F'lnu<br />
July 19, 2009<br />
<strong>City</strong> <strong>of</strong> <strong>Glendale</strong><br />
613 East Broadway<br />
<strong>Glendale</strong>, CA 91206<br />
To Whom It May Concern:<br />
F<br />
I<br />
The Annenian Youth Association <strong>of</strong> California is in constant need <strong>of</strong> reliable, friend ly<br />
and expeditious tran sportation service to transport the youth, their families and other<br />
members <strong>of</strong> the Association to various places from the Association center. For the past<br />
few years we have been utilizing the services <strong>of</strong> G&S transit, DBA <strong>City</strong> Cab, to fulfill the<br />
above requirement.<br />
We highly recommend that G&S transit, DBA <strong>City</strong> Cab, be granted a license renewal by<br />
the <strong>City</strong> <strong>of</strong> <strong>Glendale</strong>.<br />
Sincerely,<br />
A¥4.J#<br />
A.Y.A.C. Board <strong>of</strong> Directors<br />
1811 S.GLENDALE AVE., GLENDALE, CA 91205 Tel.: (818) 552-2922 Fax: (818) 507-7545
JONATHAN E. FIELDING, M.D., M.P.H.<br />
Diredor and Health Dt1ic:er<br />
JONATHAN E. FREEDMAN<br />
Chief Dejluty Oirec1or<br />
Office <strong>of</strong> AIDS Programs and Policy<br />
Mario J. Perez, DIrector<br />
600 Sooth Commonwealth Avenue, 10'" Floor<br />
los Angeles, California 90005<br />
TEL (213) 351-8000. FAX (213) 387-0912<br />
www,publichealth.laCDunty.gov<br />
(<br />
CITY CLERK<br />
2009 JUL ~~ PH f: 28<br />
BOARD OF SUPERVISORS<br />
G(ortaMolin~<br />
FntDls!ricl<br />
M .... Ridley. TI\Om;I5<br />
S8QDIld District<br />
Zev V.ro$l~v.k1<br />
-""'"<br />
Don Knal>.<br />
fourth b;.~icI<br />
Mict..;,tI O. Anlonovicll<br />
Fifth Oiotri
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i<br />
EXHIBIT 7<br />
(
( (<br />
G&S Transit Management, INC<br />
Employee Handbook<br />
7955 SAN FERNANDO RD.<br />
SUNVALLY CA, 91352<br />
\
(<br />
,<br />
\<br />
Section One<br />
The Work Environment
(<br />
•<br />
GENEllAL INTRODUCTION<br />
This handbook is designed to summarize many <strong>of</strong> the company's personnel<br />
policies and to acquaint employees with the rules concerning employment with<br />
the company. The company's developing and chang ing business will require<br />
modifications <strong>of</strong> these policies from time to time. The company retains the right,<br />
in its sale and absolute discretion, to make decisions involving employment as<br />
needed and reserves the right to modify, rescind, delete or add to the provisions<br />
<strong>of</strong> this handbook, with the exception <strong>of</strong> the employment~at~w i ll provisions, which<br />
may be mqdified only as stated below. The company will attempt to provide<br />
notification <strong>of</strong> any cl1anges as th ey occur.<br />
The company cer1ainly hopes that it and every employee will find the<br />
employment relationship satisfying and rewarding. At the same time, it<br />
recognizes that relationships' are not always mutually satisfactory. TO PROTECT<br />
BOTH PARTIES' RIGHTS, IT SHOULD BE REMEMBERED THAT THE<br />
EMPLOYMENT RELATIONSHIP IS TERMINABLE AT WILL, AT THE OPTION<br />
OF ANY EMPLOYEE OR THE EMPLOYER. Moreover, no one in the<br />
organization, other than the President <strong>of</strong> the Company, has the authority or legal<br />
ability to modify the at-will nature-af the employment relationship. The President<br />
may do so on ly if it is done specifically in a written agreement that is signed by<br />
both the President and the employee. This represents an integrated agreement<br />
with respect to the at-will nature <strong>of</strong> the employment relationship .<br />
. EQUAL EMPLOYMENT OPPORTUNITY<br />
The company believes that all persons are entitled to equal employment<br />
opportunity and does not discriminate against qualified employees or applicants<br />
because <strong>of</strong> race, color, religion, sex, pregnancy, national origin, ancestry,<br />
citizenship, age, marital status, physical disability, mental disability, medical<br />
condition, domestic partner status, or sexual orientation. Equal employment<br />
opportunity will be extended to all persons in all aspecls <strong>of</strong> the employer·<br />
employee relationship, including recru itment, hiring, upgrading , training,<br />
promotion, transfer, disci pline, lay<strong>of</strong>f, recall and termination . All employment<br />
decisions will comply with all applicable laws prohibiting discrimination in<br />
employment, including Title VI and VII <strong>of</strong> the Civil Rights Act <strong>of</strong> 1964 , the Age<br />
Discrimination in Employment Act <strong>of</strong> 1967, the Americans wilh Disabilities Act <strong>of</strong><br />
1990, the Immigration and Nationality Act, and any applicable state laws.<br />
Employees may discuss equal employmen t opportunity related question with lhe<br />
human resources representative or any other member <strong>of</strong> management.<br />
Section I, page 2 <strong>of</strong>8 10/01
AMERICANS WITH DISABILITIES ACT<br />
Our company is committed to providing equal employment opportunities to<br />
othelWise qualified individuals with disabilities, which may include providing<br />
reasonable accommodation where appropriate. In general, it is the employee's<br />
responsibility to noUfy the human resources department <strong>of</strong> the need for an<br />
accommodation.<br />
Upon doing so, Ihe employee may be asked for input on the type <strong>of</strong><br />
accommod,ation that may be necessary, or the functional limitations caused by<br />
. the disability. Also, when appropriate, the company may need the employee's<br />
permission to obtain additional information from the employee's physician or<br />
other medical pr<strong>of</strong>essionals.<br />
LIFE THREATENING ILLNESSES<br />
Employees may develop serious or life threatening illnesses. OUf company is<br />
committed to supporting employees' efforts to continue their normal pursuits,<br />
includ ing working. When necessary and where required by law, the company will<br />
provide reasonable accommodations to otherwise qualified individuals with<br />
disabilities, including employees with serious or life threatening illnesses. All<br />
employees, including employees with serious or life threatening illnesses, rnust<br />
maintain acceptable performance standards.<br />
An employee's medical information is confidential. Disclosure <strong>of</strong> employee<br />
medical information is restricted to limited situations where a manager or<br />
supervisor has a job-related reason to know it. Employees WllO disclose<br />
employee medical information without proper authorization will be subject to<br />
disciplinary action, up to and including discharge.<br />
Employees with questions or concerns about li fe thref).lening illnesses are<br />
encouraged to contact the human resources representative for information and<br />
referral to appropriate services and resources.<br />
AIDS IN TIIE WORIG'LACE<br />
The company will not discri minate against any employee on the grounds that<br />
s{he has AIDS, has tested positive for HIV or AIDS-related complex, or has been<br />
suspected or perceived as having AIDS. Such discriminalion is not permitted in<br />
hiring, firing, promoting, demoting, transferring, job assignment, compensating or<br />
any other employment-related decision.<br />
.. -.<br />
In the event an AIDS-afflicted employee becomes disabled as a result <strong>of</strong> hisfller<br />
disease, s{he will be treated consistent with our benefits policies .<br />
Section I, page 3 <strong>of</strong> 8<br />
IOIIli
(<br />
•<br />
POliCY AGAINST UNLAWFUL HARASSMENT<br />
It is the policy <strong>of</strong> the company to provide a work environment Ihat is entirely free<br />
from all types <strong>of</strong> unlawfu l harassment, including sexual harassment and<br />
harassm ent based on race, sex, naUonal origin, disabi lity, sexual orientation,<br />
religion, age or any olher characterislic protected by state or federal law. This<br />
policy applies to all employer agents and employees, including supervisors and<br />
nonsupervisory employees. Furthermore, it prohibits unlawful harassment in<br />
any form, including verbal, physical and visual harassment. It also prohibits<br />
retaliation <strong>of</strong> any kind against individuals who file valid complaints or who assist<br />
in a company investigation.<br />
may take many forms including:<br />
, such as epithets, derogatory jokes or comments, slurs<br />
or unwanted sexual advances, invitations or comments.<br />
> VISUAL CONDUCT, such as derogatory or sexually-oriented posters,<br />
cartoQns, drawings or gestures.<br />
> PHYSICAL CONDUCT, such as assault, blocking normal movement, or<br />
interfe~ence with work, which conduct is directed at an employee because <strong>of</strong><br />
her/his sex or other protected characteristic.<br />
> USE OF COMPUTERS, including the Internet and the e-mail system.to<br />
transmit, communicate or receive sexually suggestive, pornographic or<br />
sexually explicit pictures, messages or material.<br />
> THREATS AND DEMANDS to submit to sexual requests in order to keep a<br />
job or avoid some other loss, and <strong>of</strong>fers <strong>of</strong> job benefits in return for sexual<br />
favors. -<br />
> RETALIATION for having reported the harassment.<br />
Sexual harassment includes, but is not limited to, making unwanted sexual<br />
advances and requ ests for sexual fa vors where either (1) submission to such<br />
conduct is made an explicit or implicit term or condition <strong>of</strong> employment; (2)<br />
submission to or rejection <strong>of</strong> such conduct by an individual is used as the basis<br />
for employment decisions affecting such individual; or (3) such conduct has the<br />
purpose or effect <strong>of</strong> substantially interfering with an individual's work performance<br />
or creating an intimidating, hostile or <strong>of</strong>fensive working environment. The<br />
following is a Dartiallist <strong>of</strong> types <strong>of</strong> <strong>of</strong>fensive behavior, which constitute sexual<br />
harassment.<br />
):> Unwanted sexual advances.<br />
):> Offering employment benefits in exchange for sexuat favors.<br />
):> Making or threatening reprisals after a negative response to sexual advance.<br />
> Visual conduct: leering, making sexual gestures, displaying <strong>of</strong> sexually<br />
suggestive objects or pictures, cartoons, Internet screens, or posters.<br />
> Verbal conduct: making or using derogatory comments, epithets, slurs,<br />
sexually explicit jokes, comments about an another's body or dress either<br />
Section I, page 4 <strong>of</strong> 8<br />
tolO]<br />
,
(<br />
(<br />
directly to them or to coworkers, clients, or customers.<br />
):> Verbal sexual a,dvances or propositions .<br />
> Verbal abu,s8 <strong>of</strong> a sexual nature sucll as graphic verbal commentary about an<br />
individual's body; sexually degrading words to describe an individual;<br />
suggestive or obscene letters, 8-mails, notes or invitations.<br />
):> Physical conduct: touching, assault, impeding Of blocking movements .<br />
This policy applies to all phases <strong>of</strong> the employment relationship, including<br />
recruitment, testing, hiring, upgrading, promotion, demotion, transfer, lay<strong>of</strong>f,<br />
termination, ra t~s <strong>of</strong> pay. benefits and selection for training . An employee may<br />
have a claim <strong>of</strong> harassment even if she or he has not lost a job or some other<br />
economic benefit.<br />
Complaint Procedures<br />
Any employee who believes he or she has been harassed by a co-worker,<br />
supervisor or agent <strong>of</strong> the company should promptly report the facts <strong>of</strong> the<br />
incident or incidents and the names <strong>of</strong> the individ!-lals involved to --his or her<br />
supervisor or, in the alternative to the Human Resources Representative. It is<br />
the responsibility <strong>of</strong> each employee to immediately report any violations or<br />
suspected violations <strong>of</strong> this policy to one or more <strong>of</strong> the individuals identified<br />
above.<br />
Employees who witness unlawful harassment <strong>of</strong> any kind, including sexual<br />
harassment, should immediately report such conduct to the Human· Resources<br />
Representative. Supervisors who receive a complaint <strong>of</strong> harassment or witness<br />
unlawful harassment should immediately report such incidents to the Human<br />
Resources Repre sentative .<br />
Harassment <strong>of</strong> employees in connection with their work by non-employees may<br />
also be a violation <strong>of</strong> this policy. Any employee who experiences harassment by<br />
a non-employee, or who observes Ilarassment <strong>of</strong> an employee by a nonemployee<br />
should report such harassment to Iheif supervIsor and/or Human<br />
Resources Representative . Appropriate action will immediately be taken against<br />
violation <strong>of</strong> this policy by any nOf1-employee.<br />
Investigation and Disciplinary Action<br />
The company's complaint p'rocedures provide for an immediate, thorough and<br />
objective investigation <strong>of</strong> any harassment claim, including claims <strong>of</strong> sexual<br />
harassment. Appropriate diSCiplinary aelion against one found 10 have engaged<br />
in prohibited harassment, including sexual harassment, up to and including<br />
termination will be taken, Appropriate action will also be taken to deter any futUre<br />
harassment. Appropriate remedies for any victim <strong>of</strong> harassment will be laken.<br />
Protection against Retaliation<br />
Company's policy and California law prohibit retaliation against any employee by<br />
Section 1, page 5 <strong>of</strong> 8 10/01
(<br />
another employee or by the company for using this complaint procedure, or for<br />
filing, testifying, assisting or participating in any manner in any investigation,<br />
proceeding or hearing conducted by a governmental enforcement agency. The<br />
company will not knowingly permit any retaliation against any employee who<br />
complains <strong>of</strong> hara ssment <strong>of</strong> any kind or who participates in an investigation.<br />
Any report <strong>of</strong> retaliation by the one accused <strong>of</strong> harassment, or by coworkers,<br />
supervisors or managers, will also be immediately and thQroughly investigated in<br />
accordance with the procedures described above. If the complaint is<br />
substantiated, appropriate disciplinary action, up to and including discharge, will<br />
be taken.<br />
Liability for Sexual Harassment<br />
Any employee <strong>of</strong> the company, whether coworke r, supervisor or manager, found<br />
to have acted in violation <strong>of</strong> the foregoing policies shall be subject to appropriate<br />
disciplinary action, including warnings, reprimands, suspensions, andlor<br />
discharge. An employee who engages in harassment. including sexual<br />
harassment, including any coworker, supervisor or manager; and any manager<br />
who knew about the harassment and took no action to stop it, may be held<br />
personally liable for monetary damages. The company will not pay damages<br />
assessed personally against an employee.<br />
If an employee has any questions concerning this policy, slhe should contact Ihe<br />
Human Resources Representative.<br />
CATEGORlF.B OF EMPLOYMENT<br />
Introductory Period: Employees are on an introductory period during their first<br />
three months <strong>of</strong> employment. During this period <strong>of</strong> time an employee will be able<br />
to determine if the new position is suitable and tile supervisor will have an<br />
opportunity to evaluate work performance. The company reserves the right to<br />
extend the duration <strong>of</strong> the introductory period when such an extension is<br />
determi ned appropriate in Ihe company's sole and absolute discretion. At lhe<br />
end <strong>of</strong> this period, if work peliormance is satisfactory, the employee's status will<br />
be changed to Ihat <strong>of</strong> a regular employee. The employment relationship is<br />
ter'minable at will at any time during or after the introductory period.<br />
Regular Employees: An employee who has completed the introductory period,<br />
and who is-given a regular schedule <strong>of</strong> hours is a regular employee. The number<br />
<strong>of</strong> hours per week an employee is regularly scheduled to work is a factor in the<br />
employee's eligibility for employer-sponsored benefits as set forth in<br />
Section J, page 6 <strong>of</strong> 8 10/01
(<br />
<<br />
,<br />
I<br />
controlling ptan documents, and elsewhere in this handbook. It is also an issue<br />
with regard to an employee's anniversary date.<br />
.<br />
"Regularly scheduled hours" means those hours lhe employee is regularly<br />
scheduled to work and does not include casual assignments or the addition <strong>of</strong><br />
hours to cover other employee's absences or other emergencies .<br />
On-Call Employees: On-call employees are defined as those employees who .<br />
are not regularly scheduled. They work only as needed and as called in. On-call<br />
employees are ineligible for any employer-sponsored benefits.<br />
Exempt Employees: Exempt employees include all regular employees who are<br />
classified by the company as exempt from the overtime provisions <strong>of</strong> the Federal<br />
Fair Labor Standards Act and any applicable state laws. Such employees<br />
include employees who qualifias exempt executive, administrative or<br />
pr<strong>of</strong>essional employees, Of as outside salespersons .<br />
Non-Exempt Employees: Non-exempt employees include all regular<br />
employees who are classified by the company as covered by the overtime<br />
provisions <strong>of</strong> the Federal Fair Labor Standards Act or any applicabl e stale laws.<br />
Employe es in this categolY are en titled to oveliime pay in compliance with state<br />
and federal legal requirements.<br />
Since all employees are hired for an unspecified duration, these classifications do<br />
not gu,?rantee employment for any specific length <strong>of</strong> tim e, Employment is at tho<br />
mutual consent <strong>of</strong> the employee and the company. Accordingly, either tho<br />
e mployee or the company can terminate the employment relationship at will, at<br />
a ny time, with or without cause or advance notice.<br />
ANNIVERSARY DATE<br />
The first day an employee is regularly scheduled to work and begins to work a<br />
tolal <strong>of</strong> 35 or more hours per week will be recorded in company records as the<br />
employee's anniversary date. Thi s dale is used to .calculate different company<br />
benefits, If an employee has any questions regarding their anniversary date,<br />
slhe should see their superyisor.<br />
Section I, page 7 <strong>of</strong> 8 10/01
LENGTH OF SERVICE<br />
The period <strong>of</strong> continuous employment with the company is defined as an<br />
employee's length <strong>of</strong> service. Length <strong>of</strong> service establishes a status for the<br />
employee in considerations relating to certain conditions <strong>of</strong> employment:<br />
1. Job length <strong>of</strong> service is to b.B considered in determining preferences for<br />
certa in matters relating to departmental work fun ctions.<br />
2. Company length <strong>of</strong> service is used in determil1ing eligibility for benefits·and<br />
ce rtain other company matters.<br />
TBE EMPLOYEE HANDBOOK<br />
If an employee loses their handbook or if it becomes damaged in any way, s/be<br />
should notify their supervisor or the Human Resources department, as soon as<br />
possible, to obtain a replacement copy.<br />
THE HUMAN RESOURCES REPllESENTATIVE<br />
The Human Resources Representative is as an information center for both<br />
employees and management. Human Resources plays an important part in<br />
formulating and interpreting company policy and <strong>of</strong>fers help with a variely <strong>of</strong><br />
problems and matters that concern employees and management. A Human<br />
Resources Representative is available to discuss subjects such as<br />
employment/recruitment, benefits, employee records, safety, and disciplinary<br />
problems.<br />
The Human Resources Representative is generally available Monday through<br />
Friday. Appointments may be arranged for a convenient lime to meet.<br />
Section I, page 8 <strong>of</strong> 8 10/01
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Section Two<br />
Pay<br />
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TIME KEEPING<br />
Time cards/sheets are the Company's way <strong>of</strong> making sure employees receive<br />
the· correct amount <strong>of</strong> pay. All employees, exempt and non-exempt, must submit<br />
a signed time card/sheet for every pay period. An employee's signature verifies<br />
the time worked. -It is important that employees review all time sheets for errors<br />
and omissions at the time presqnted to them. Records are to include:<br />
For nonexempt employees: (1) Time reported to work; (2) Time reported out for<br />
meal period; (3) Time reported back from meal period; and (4) Time reported <strong>of</strong>f<br />
work.<br />
For exempt employees: (1) Days worked; and (2) Days absent.<br />
Personal Days, leaves, and holidays must be entered on the time sheet fo r time<br />
that would have been spent working. For non-exempt employees this includes<br />
any partial days not worked.<br />
Employees ·are asked to submit time records as indicated by their supervisors.<br />
For payroll purposes, the workweek starts on Monday and ends on Sunday.<br />
Falsifying a time sheet may result in disciplinary action, up to and including<br />
termination.<br />
PAYDAY<br />
Employees will be paid biweekly for the period which ended on the previous<br />
Sunday. Paychecks are ava ilable after the employee completes th eir shift,<br />
beginning on Sunday after the end <strong>of</strong> the employee's work shift. When payday<br />
is a holiday, employees normally will be paid on the last working day before the<br />
holiday. If someone other than the .employee wishes to pick up the paycheck,<br />
the company must have a written authorization from the employee allowing ' th~<br />
other individual to pick up the paycheck.<br />
Please review paychecks for errors. If a mistake is found, report it to the<br />
superVisor immediately, who will assist in taking the steps necessary to correct<br />
the error,<br />
OVERTIME<br />
. Non~exempt employees who are required or permiUed to work overtime will<br />
receive overtime pay in accordance with state and federal law.<br />
Overtime hours must be approved by the supervisor in advance <strong>of</strong> being worked.<br />
All overtime will be paid, but in the absence <strong>of</strong> a compelling reason and/or prior<br />
,. ,<br />
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~ection 2, page 2 <strong>of</strong> 4 10101
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approval an employee may be subject to disciplinary action for non-approved<br />
overtime. .<br />
In calculation <strong>of</strong> the need for overtime pay, hours worked means time actually<br />
spent on the job. It does not include hours away from work due to vacation,<br />
sickness, or holiday even where these days are compensated. ,. Unpaid medical<br />
.<br />
leave, personal leave or any other time away from work is also not considered<br />
hours worked.<br />
Exempt employees are not covered by the overtime provisions and do not<br />
receive overtime pay.<br />
COMl'ENSATORY TIME OFF<br />
Nonexempt employees are entitled to overtime pay whenever they perform<br />
overtime work. The company does not permit employees to t~ke time <strong>of</strong>f in lieu<br />
<strong>of</strong> receiving overtime pay. Accordingly, employees should not request the<br />
opportunity to make-up time for time missed, particularly if the make-up time will<br />
result in overtime work. Any lime <strong>of</strong>f that is scheduled or approved by an<br />
employee's supervisor will be without pay, although the time will be charged<br />
against the employee's Personal Days if it falls within those guidelines.<br />
RXEMl'T EMPLOYEES<br />
Employees who are salaried and exempt will not experience a reduction in their<br />
salaries or leave time accruals for partial days that they take <strong>of</strong>f from work for<br />
personal reasons, unless such deduction is permitted by law. However, the<br />
company expects that all employees 'will demonstrate the level <strong>of</strong> commitment<br />
and conscienliousness that is appropriate to the ir status. The company will<br />
consider any failure to demonstrate these qualities when evaluating an<br />
employee's performance and when considering such matters as pay Increases,<br />
bonuses, and opportunities for advancement.<br />
PAYROLL DEDUCTIONS<br />
State and federal laws require us to make the proper deductions on an<br />
employee's behalf. Amounts withheld vary according to how much is earned,<br />
marital status, and the number <strong>of</strong> exemptions.<br />
Section 2, page 3 <strong>of</strong> 4 10/01
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Required deductions include: Social Security (FICA); Federal Income Tax; State<br />
Income Tax; State Disability Insurance (SOl); and State and Federal Tax Liens .<br />
. GARNISHMENT/CHILD SUPPORT<br />
When an employee's wages are garnished by a cou rt order, our company is<br />
legally bound to wilhhold the amount indi caled in the garnishment order from lhe<br />
employee's paycheck. Our company will, however, honor Federal and state<br />
guidelines that protect a certain amount <strong>of</strong> an employee's income from being<br />
subject to garnishment.<br />
ADVANCES<br />
The company does not provide any payroll advances or extend cred it to<br />
employees.<br />
Section 2, pag,e 4 <strong>of</strong> 4 10/01
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Section Three<br />
Time Away from Work<br />
and Other Benefits
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TBEBENEFITS SECTION<br />
This section <strong>of</strong> the manual is designed 10 acquaint employees with some <strong>of</strong> Ihe<br />
significanl features <strong>of</strong> the employer's benefit programs, including programs for<br />
time away from work. However, it is important to remember that more detailed<br />
information is set forth in the <strong>of</strong>ficial plan documents and insurance policies that<br />
govern the individual benefit pl;;ms. Accordingly, jf there is any real or apparent<br />
conflict between the brief summaries contained in this manual and the terms,<br />
conditions or limitations <strong>of</strong> the <strong>of</strong>ficial plan documents, the provisions <strong>of</strong> the<br />
<strong>of</strong>ficial plan documents will control. Employees who wish to inspect those<br />
documents can make an appOintment with the Human Resources Representative<br />
for that purpose.<br />
In addition, while it is the employer's present intention to continue these benefits,<br />
the employer reserves the right, whether in an individual case or more generally,<br />
to modify, curtail, reduce or eliminate any benefit, in whole or in part, either with<br />
or without notice.<br />
MEDICAL INSURANCE<br />
Eligible employees may participate in the company's medical insurance plan.<br />
Employees, whose regularly scheduled hours total 35 or more per week, are<br />
eligible for insurance on the first day <strong>of</strong> the month following completion <strong>of</strong> the<br />
three month introductbry Reriod. On-call and training employees are not eligible<br />
to participate in this plan. The company pays a percentage <strong>of</strong> the contracts<br />
according to a scale. Complete information regarding the scale <strong>of</strong> copayment, as<br />
well as a booklet containing the details <strong>of</strong> and eligibility requirements for the<br />
medical insurance plan may be obtained from the Human Resources<br />
Representative .<br />
Upon termination, the employee may be entitled to continuation or conversion <strong>of</strong><br />
the group medical insurance plan in accordance with the terms <strong>of</strong> the policy<br />
. and/or applicable state and federal law. For more information contact the Human<br />
Resources Representative.<br />
An employee cannot make changes to the medical insurance coverage until the<br />
nexf enrollment date, unless family status changes. Such changes include<br />
marriage or divorce, creation or dissolution <strong>of</strong> a domestic partnership, death <strong>of</strong> a<br />
spouse/domestic partner or child, birth or adoption <strong>of</strong> a child, or termination <strong>of</strong><br />
employment <strong>of</strong> an employee's spouse/domestic parlner. Abilily 10 make changes<br />
is governed by slate and federal law, and by Ihe applicable policy documents.<br />
Section 3, page 2 <strong>of</strong>20 7/03
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For questions regarding desired chang es to the insurance policies contact the<br />
Human Resources Representative.<br />
STATE DISABILITY INSURANCE<br />
To protect employees who mis$ work due to a non-work-related accident or<br />
illness, the law requires that a sma ll percentage <strong>of</strong> each employee's wages, up to<br />
the prevailing maximum, be deducted each pay period for disability insurance.<br />
The benefits are calculated as a percentage <strong>of</strong> salary, up to a weekly maximum<br />
as specified by law.<br />
The employee Is responsible for fi ling his or her claim and other forms promptly<br />
and accurately with the Employment Developn1enl Department. A claim form<br />
may be obtained from any <strong>of</strong>fice <strong>of</strong> the Employment Development Department by<br />
telephone, letter, or in person.<br />
SOCIAL SECURITY<br />
Employees are covered under the provisions <strong>of</strong> th e federal social security law<br />
(FICA). Social security benefits are <strong>of</strong>ten a significant step to provide an<br />
employee and his/her family a retirement income. The amount <strong>of</strong> the deduction<br />
from wages for social security taxes is matched by the compariy. The total<br />
contribution by the employee and the company is credited toward the employee's<br />
social security benefits, which may be available at the time the employee is<br />
eligible to retire, or in cases <strong>of</strong> disability and/or survivor benefits as defined by<br />
law.<br />
WORKERS' COMPENSATION<br />
On-the-jop inJuries are covered by tile company's workers' compensation<br />
Insurance policy. This insurance is provided at no cost to the employee. If an<br />
employee is- injured on the job, no matter how slightly. s/he must report the<br />
incident immediately to the supervisor. An injured employee will be taken to a<br />
nearby urgent care center or hospital if the injury cannot be treated adequately<br />
on the premises. Consistent with applicable state law, failure to report an injury<br />
wrthin a reasonable period <strong>of</strong> time could jeopardize the claim.<br />
The company asks for employee assistance in alerting management to any<br />
condition that could lead to or contribute to ah employee accident.<br />
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Section 3, pagc3 0[20 7/03
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Additionally, the company will attempt to provide a reasonable accommodation,<br />
which is medically necessary, feasible and does not impose an undue hardship<br />
on the company as prescribed by applicable federal, state or local law.<br />
The company will abide by all requirements set forth by the Workers'<br />
Compensation Act and any other applicable law. No adverse action will be taken<br />
against an employee in retaliation for filing a workers' compensation claim.<br />
HOLIDAYS<br />
Regular employees who are regularly scheduled to work 35 or more hours per<br />
week are eligible for paid holidays upon completion <strong>of</strong> the introductory period and<br />
becoming a regular employee. On--call and training employees are not eligible for<br />
paid holidays.<br />
This company observes the following holidays during the year. They are:<br />
New Year's Day Thanksgiving (J~#"<br />
Fourth <strong>of</strong> July<br />
Christmas Mel' ...... /V\. d<br />
Labor Day 1" 10/'<br />
If one <strong>of</strong> the above holidays falls on a day on wh ich an employee's contract<br />
system is normally dosed and the client is observing that holiday by closing on<br />
another day, that day designated by the client will be the holiday. If the client's<br />
system will not be closed in observance <strong>of</strong> the holiday, the untaken holiday will<br />
be credited to the employee's Personal Day accrual. Even if Ole service on<br />
which the employee works observes more than five holidays by closing additional<br />
days, the company will only pay for lhe five holidays identified above. Employees<br />
may take accrued Per.~onal Time Off for the work hours missed due to the<br />
additional service closings.<br />
Eligible employees are paid for the holiday only if the holiday falls on his or her<br />
regularly scheduled workday. A day <strong>of</strong> holiday pay is equal to the hours the<br />
employee is regularly scheduled to work per service day. Non-exempt employees<br />
must work their complete scheduled workday before and after the holiday in<br />
order to be paid for the holiday, unless the employee was granted and approved<br />
use <strong>of</strong> Personal Days for the day before and/or after the holiday, and such<br />
approval was granted in accordance with Ihe Personal Day policy.<br />
PERSDNALDAYS<br />
The company has established a plan for paid Personal Days for the benefit <strong>of</strong> its<br />
eligible full-time employees. Part-time employees (those who are not regularly<br />
(<br />
Section 3, page 4 <strong>of</strong>20 7{O3
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scheduled to work 35 or more hours in a week); employees who have not<br />
completed at least three months <strong>of</strong> continuous employment; part-time<br />
employees; and on-call employees are entirely ineligible to participate in the<br />
Personal Day plan or to earn any Personal Day pay.<br />
(A) Amount <strong>of</strong> Benefits<br />
The amount <strong>of</strong> an employee's Personal Day accrual will depend on the<br />
employee's regularly scheduled work hours and on whether the employee is an<br />
hourly or exempt employee. Overtime hours are not considered regularly<br />
scheduled hours for any classification <strong>of</strong> employee. Neitl1er exempt nor hourly<br />
employees earn benefits during any period <strong>of</strong> a leave <strong>of</strong> absence, whether the<br />
leave is paid or unpaid. The amount <strong>of</strong> benefits will be determined on the benefit<br />
schedules described below.<br />
Hourly Employees<br />
Hourly employees do not begin to earn or accrue any Personal Day time until<br />
they complete three continuous months <strong>of</strong> service. Upon completion <strong>of</strong> lhe three<br />
continuous months <strong>of</strong> service, full-time employees win earn benefits based on the<br />
following table and these amounts will be accrued every two weeks (each pay<br />
period) :<br />
Personal Day<br />
Reg ularly Scheduled hours per week Hourly accru al<br />
Per pay period<br />
35 - 35.99 1.34<br />
36 - 36.99 1.36<br />
37 - :i7.99 1.4<br />
38 -38.99 1.44<br />
39 - 39.99 1.51<br />
40 or more 1.54<br />
Exempt Employees<br />
Exempt employees do not begin to earn or accrue any personal days until they<br />
complete three continuous months <strong>of</strong> service. Upon completion <strong>of</strong> three<br />
continuous months <strong>of</strong> service, exempt employees will earn benefits based on th e<br />
following table and these amounts will be accrued every two weeks (each pay<br />
period):<br />
Personal Day<br />
Length <strong>of</strong> Service<br />
hourl y accrual<br />
. per pay period<br />
Less than 3 years service 1.54<br />
More than 3 years selVice . 3.08<br />
Section 3, page 5 <strong>of</strong>2O 7/03
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(B) Cap on Benefits: Employees are encouraged to use all earned Personal<br />
Days each year. The maximum benefits an hourly employee may have at any<br />
time shall equal two years' accumulated Personal Days, at lhe employee's<br />
current annual Personal Days accrual rate.<br />
The maximum benefits an exempt employee may have at any time shall equal for<br />
exempt employees with less than 3 years service 80.08 hours; and for exempt<br />
employees witl1 more than 3 years service 160 hours.<br />
If an employee's earned but unused Personal Day accrual reaches the<br />
maximum, the employee will not accrue any additional benefits. If the employee<br />
later uses enough <strong>of</strong> their Personal Days to fall below lhe maximum, slhe will<br />
resume earning Personal Days from that date forward. In such a ease,-no<br />
benefits will be earned for the period in which {h'e employee's benefits were at<br />
the maximum.<br />
,<br />
(e) Using Personal Days: Requests for Personal Days should be submitted in<br />
writing at least two weeks in advance to the supervisor. When possible,<br />
Personal Days are granted, taking into account operating requirements. Personal<br />
Days must be taken in increments <strong>of</strong> no less than a day, except in cases <strong>of</strong><br />
illness or injury as described below, or by specific approval <strong>of</strong> your supervisor. A<br />
day is equal to the hours the employee is regularly scheduled to work, and in no<br />
case are overtime hours considered hours for which an employee is regularly<br />
scheduled. Length <strong>of</strong> employment may determine priority in scheduling Personal<br />
Days. The company may schedule an employee's Personal Days if the employee<br />
fails to schedule Personal Days with the supervisor or if the company deems<br />
such action appropriate. Employees may not receiVe pay in lieu <strong>of</strong> taking<br />
Personal Days, except on termination <strong>of</strong> employment.<br />
(0) Use <strong>of</strong> Personal Days for IIInessllnjury/Emergency: Personal Days are<br />
available for employees to use when the employee is ill or injured or has an<br />
emergency. Employees who are l!nable to report to work due to personal illness,<br />
injury· or emergency must contact their supervisor as soon as possible and no<br />
later than one hour prior to the employee's normal starting time. Failure to follow<br />
these procedure~ will result in treatment <strong>of</strong> the day as an unexcused absence<br />
and can result in disciplinary action as well.<br />
An hourly employee who becomes ill, injured or has an emergency during the<br />
work day such that slile must leave work, must use any accrued Personal Day<br />
hours for the hours <strong>of</strong> scheduled work missed. The employee shall not be<br />
permitted to return to work until the following workday, unless the employee has<br />
the permission <strong>of</strong> the supervisor. Employees who are absent for longer than<br />
Settiou 3, page 6 <strong>of</strong> 20 7/03
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three days, due to personal illness or injury, will be ineligible to return to work<br />
until they provide a satisfactory doctor's statement.<br />
(E) Advances: The company will not pay Personal Days prior to use. Pay for<br />
Personal Days will not be issued on a separate check but will be included with<br />
wages for the pay period in which the Personal Day time is used.<br />
(F) Payment on Separation: Accrued Personal Day pay that has not been used<br />
will be paid at the time <strong>of</strong> resignation or termination. Pay for unused Personal<br />
Days is paid at the employee's final rate <strong>of</strong> straight pay. BeCause employees do<br />
not begin to earn Personal Day benefits until they complete 3 months <strong>of</strong><br />
continuous employment, employees who quit or are fired prior to the completion<br />
<strong>of</strong> the third mon th will ridt beg in to participate in the Personal Day plan or earn<br />
any Personal Day benefits with the company. Accordingly, such employees will<br />
not have earned and wi ll not be entitled to receive any payment for Personal Day<br />
benefits upon termination <strong>of</strong> employment. . '.<br />
JURY DUf Y<br />
An employee should notify their supervisor immediately if they receive a notice<br />
to report for jury duty. If you are surnmoned for jury duty service, you will be<br />
paid the difference between jury duty pay and wages for Ihe hours you were<br />
sdleduled to work on the day <strong>of</strong> jury duty once you furnish the payroll<br />
department a statement showing pro<strong>of</strong> <strong>of</strong> your completion <strong>of</strong> service at the court.<br />
Amounts paid for hours you would have worked are not hours worked for<br />
calculation <strong>of</strong> overtime pay. The maximum period for which this calculation <strong>of</strong><br />
wages will be pa id is 5 days du ring any 1 2~m o n t h pcriod.<br />
VOTING LEAVE<br />
Emp!oyees who are voters may claim necessary time <strong>of</strong>f to vote at statewide<br />
elections under the following provisions <strong>of</strong> the state Elections Code:<br />
If a voter docs not have sufficient lime outside <strong>of</strong>worklllg hours to vote at<br />
a statewide election, the voter may, without loss <strong>of</strong> pay, lake <strong>of</strong>f enough<br />
working time that, when added to the voting time available outside <strong>of</strong><br />
working hours, will enable the votcr to vote.<br />
No more than two hours <strong>of</strong> the time taken <strong>of</strong>f for voting shall be without<br />
loss <strong>of</strong> pay. "TIle time <strong>of</strong>f for voting shall be onJy at the beginning or end <strong>of</strong><br />
the regular working shift, whichever allows the most free time for voting<br />
and the least time <strong>of</strong>f from the regular working shift, unless otilerwise<br />
mutually agreed.<br />
Section 3, page 7 <strong>of</strong>20 7/03
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If the employee on the third working day prior to the day <strong>of</strong> electioD,<br />
knows Of has reason to believe that time <strong>of</strong>f will be necessary to be able to<br />
vote on election day. the employee shall give the employer at least two<br />
working daysl notice that time <strong>of</strong>f for voting is desired, in accordance with<br />
thjs section.<br />
MILITARY LEAVE<br />
Military leaves <strong>of</strong> absence are granted in accordance with state and federal law,<br />
and without pay. However, exempt employees who work any part <strong>of</strong> a work week<br />
while on temporary military leave. will receive the full week pay, minus any pay<br />
for· the military service. In order to be eligible, employees must submit written<br />
verification from the appropriate military authority as early as possible before a<br />
departure.<br />
Accrued Personal Days must be used for this leave. An employee must notify<br />
their supervisor <strong>of</strong> intent to return to employment within 90 days after release<br />
from active duty or within such extended period, if any, as their rights are<br />
protected by law.<br />
VOLUNTEER FIREFIGHTER LEAVE<br />
Employees who are volunteer firefighters are given the necessary unpaid time <strong>of</strong>f<br />
to respond to an emergency situation. Employees must provide a written<br />
statement from their fire chief stating that the absence was due to fire<br />
emergency.<br />
WITNESS LEAVE<br />
Employees who are required by law to appear in court or at another legal<br />
proceeding will be provided time <strong>of</strong>f for that purpose. Deductions will not be<br />
made from the salary <strong>of</strong> an exempt employee for absences caused by<br />
aUendance as a witness. Nonexempt employees will not be compensated for<br />
time <strong>of</strong>f-to serve as a witness.<br />
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BEREAVEMENT<br />
Employees who are regularly scheduled to work 35 or more hours per week and<br />
have completed the three month introduclory period are eligible for Iwo days <strong>of</strong>f<br />
with pay. for the death <strong>of</strong> an immediate family member. A day is equal to the<br />
hours the employee is regularly scheduled to work per service day, and overtime<br />
hours are not considered regulqrly scheduled hours for any classification <strong>of</strong><br />
employee. Pay will not be given for days on which the employee was not<br />
scheduled to work. For purposes <strong>of</strong> this policy, an employee's immediate family<br />
is defined to include the current spouse or domestic partner, father, mother,<br />
sister, brother, child, grandparents, and grandchildren. If an employee requires<br />
more than the days allowed, the employee may request a personal leave <strong>of</strong><br />
absence for additional time <strong>of</strong>f. If the employee has accrued Personal Days<br />
these days must be used before reverting to unpaid time <strong>of</strong>f.<br />
Requests for bereavement leave should be made to an employee's immediate<br />
supelVisor as soon as possible. The company reserves the right ~o request<br />
satisfactory evidence to support a claim for bereavement leave.<br />
On-call and training employees are ineligible for paid bereavement leave.<br />
SCIIOOL VISITATION<br />
If required to appear for a school conference, an employee who is the parent or<br />
guardian <strong>of</strong> a child who is suspended may take time <strong>of</strong>f without pay if they<br />
provide reasonable advance notice to their supervisor <strong>of</strong> the heed for time <strong>of</strong>f.<br />
SCHOOL ACTIVITlES PARTICIPATION<br />
Under certain circumstances, eligible employees may be entitled to take lime <strong>of</strong>f<br />
to participate in activities <strong>of</strong> their chi ld's school. In order to be eligible for time <strong>of</strong>f<br />
under this policy, an employee must be the parent, guardian, or grandparent <strong>of</strong> a<br />
child who is in kindergarten or a grade between one and 12, inclusive, or a ch ild<br />
who is enrolled in licensed day care. The employee must provide reasonable<br />
notice <strong>of</strong> the planned absence to the supervisor before taking time <strong>of</strong>f. The<br />
employe~ may not take more than 40 Ilours <strong>of</strong>f for this purpose in any single<br />
school year or more than 8 hours <strong>of</strong>f in any ca lendar month <strong>of</strong> the school year.<br />
If both parents <strong>of</strong> a child are employed by the employer at the same work site,<br />
only one parent may take time <strong>of</strong>f at a time under this policy. The parent who<br />
first gives appropriate notice <strong>of</strong> the need for time <strong>of</strong>f under this policy will have<br />
preference. In some cases the supervisor or Human Resources representative<br />
Section 3, page 9 <strong>of</strong>20 7/03
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may agree to provide both parents the opportunity to take time <strong>of</strong>f at the same<br />
time,<br />
Any employee who takes time <strong>of</strong>f under this policy must utilize any existing<br />
Personal Days fo r the absence, If the employee does not have any Personal<br />
Days available, or does not have enough Personal Days to cover the time taken<br />
<strong>of</strong>f, the time <strong>of</strong>f wi ll be taken without pay if the employee is nonexempt, or if the<br />
employee is exempt and takes a full day <strong>of</strong>f it is wilhout pay, The salary <strong>of</strong> an<br />
exempt employee will not be affected if the employee misses a portion <strong>of</strong> a day<br />
<strong>of</strong> work under this po licy,<br />
An employee who takes time <strong>of</strong>f under this policy must provide documentatioh<br />
from the child's school to sllbstanliate the lact Ihat Ihe employee participated in a<br />
school activity. The documentation must verify that the employee participated in<br />
the activity on a specific date and at a particular time.<br />
LITERACY EDUCATION<br />
',-,<br />
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The company wishes to assist employees who require time <strong>of</strong>f to attend an
( (<br />
The employee must use any accrued Personal Days while on leave. However,<br />
additional benefits will not be earned du ri ng the leave <strong>of</strong> absence. The leave will<br />
'be subject to the same provisions and rules as apply to medical leaves, except<br />
that employees subject to drug and alcohol testing by provision <strong>of</strong> state andlor<br />
federal law shall only return to work in compliance with the provisions <strong>of</strong> the<br />
Company's Drug and Alcohol Policy.<br />
FAMILY & MEDICAL LEA YES<br />
Eligibility for Leaves<br />
Any employee who Ilas completed at least 12 months <strong>of</strong> service and has worke d<br />
at least 1,250 hours <strong>of</strong> service during the 12-month period preceding the date the<br />
leave would begin may request an unpaid fam ily and med ical leave <strong>of</strong> absence.<br />
An emp l qye~ . must also work within a 75-mile radius <strong>of</strong> 50 or more employees <strong>of</strong><br />
the organization in order to be eligible for a leave under this policy. Subject to<br />
the conditions <strong>of</strong> this policy, eligible employees may request up to 12 weeks<br />
family and medica! leave during a 12-month period. The 12-month period used<br />
under this policy to measure the 12-week lirnitation will be the rolling 12-month<br />
period measured backward from the date an employee uses any leave.<br />
Permi ssible Purposes <strong>of</strong> Fa mily a nd Medica l Leaves<br />
An eligible employee may request a family and medical leave for any <strong>of</strong> the<br />
following reasons: (1) the birth <strong>of</strong> the employee's child; (2) the placement <strong>of</strong> a<br />
child with the employee in connection with an adoption or foster care; (3) to care<br />
for a child, paren·t, or spouse/domestic partner who has a serious health<br />
condition; or (4) due to a serious health condition that prevents the employee<br />
from performing one or more <strong>of</strong> the essential functions <strong>of</strong> his or her position . To<br />
the maximum extent permitted by law, any leave <strong>of</strong> absence that is granted to an<br />
employee under this policy or any other policy for a purpose specified above<br />
shall be credited against the 12-week limit contained in this policy.<br />
Benefits During Leave<br />
An employee who is granted a family and rnedicalleave <strong>of</strong> absence must utilize<br />
any accrued Personal Days during tile pe l·iod <strong>of</strong> the [eave: Any Ilortion <strong>of</strong> a leave<br />
that occurs after all paid time <strong>of</strong>f benefits have been exhausted shall be without<br />
pay. For purposes <strong>of</strong> this policy's 12-week limitation, any paid and unpaid<br />
portions <strong>of</strong> the leave <strong>of</strong> absence shall be added together whether or not they are<br />
taken consecutively.<br />
Health insuran.ce benefits ordinarily provided by Ihe employer, and for which the<br />
employee is otherwise eligible, will be continued during the· period <strong>of</strong> the leave if<br />
the employee elects to continue paying his or her share <strong>of</strong> the premiums for such<br />
coverage. If the employee wishes coverage to continue, the employer wi ll<br />
continue to pay its share <strong>of</strong> the premiums for the period <strong>of</strong> the leave, up to a<br />
Section 3, page 11 <strong>of</strong> 20 7/03
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maximum <strong>of</strong> 12 weeks, The cosl <strong>of</strong> dependent coverage normally borne by the<br />
employee will remai n the sale responsibilily <strong>of</strong> the employee. The employee<br />
must pay his or her share <strong>of</strong> the premiums for employee and dependent<br />
coverage by making timely payments to lhe employer, in care <strong>of</strong> the Personnel<br />
Office, at the same time such payments would be made if they were paid via<br />
payroll deductions.<br />
Notification Rules<br />
An employee must provide proper notification as a condition <strong>of</strong> eligibility for a<br />
leave. The employee must notify the Personnel Office in writing <strong>of</strong> the need for<br />
such a leave, the date it will commence, and the anticipated duration <strong>of</strong> the<br />
leave. If the employee knows <strong>of</strong> the event that necessitates the leave more than<br />
30 calendar days in adVance <strong>of</strong> the date the leave is needed, the employee must<br />
provide such notice in writing a minimum <strong>of</strong> 30 days before the leave will begin. If<br />
the employee learns <strong>of</strong> the event less than 30 days before the date the leave<br />
must begin, the employee must provide as much advance notice as practicable,<br />
preferably as soon as the employee learns <strong>of</strong> the need for the leave. A fai ture to<br />
comply with these notice rules may result in a denial or postponement <strong>of</strong> the<br />
requested leave until the employee complies with lhese rules. However, if the<br />
need for a family and medical leave results from an emergency or is otherwise<br />
unforeseeable, the leave will not be dehied simply because an employee fails to<br />
provide advance notice.<br />
Certifi cation by a Hea lth Care Provider<br />
If an employee requests a leave due to a serious health condition <strong>of</strong> the<br />
employee or a family member, the employee must support the request with a<br />
certification issued by the health care provider <strong>of</strong> the individual with the serious<br />
health condition. The certification should include the following information: (1)<br />
the date, if known, on which the serious health condition commenced; (2) the<br />
probable duration <strong>of</strong> lhe condition; (3) an estimate <strong>of</strong> the ·amount <strong>of</strong> time that the<br />
health care provider believes that the employee needs to care for the individual<br />
requiring the care; and (4) a statement that the serious health condiflon warrants<br />
the participation <strong>of</strong> a family member to provide care during a period <strong>of</strong> the<br />
treatment or supervision <strong>of</strong> the individual requiring care . Ifan~ employee requests<br />
intermittent leave for planned medical treatment, the certification should specify<br />
the dates on which such treatment is expected to be given and the duration <strong>of</strong><br />
such treatment. If the time estimated by the he.alth care provider under (3) above<br />
expires, the employee must submit a recertification if lhe employee desires<br />
additional leave. In addition, extensions will not be granted that cause the tolal<br />
period <strong>of</strong> the leave to exceed the 12-week limitation identified above.<br />
Section 3, page 120[20 7/03
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Employee Status<br />
Employees will retain their employee status during the period <strong>of</strong> a family and<br />
medical leave. Moreover, their absence shall not be cons idered a break in<br />
service for purposes <strong>of</strong> determining their longevity or seniority. Once an<br />
. employee returns from a leave, the employee will be credited with all seniority<br />
and service accrued before the leave <strong>of</strong> absence commenced, However, the<br />
employee will not accrue seniority during th"e unpaid portion <strong>of</strong> the leave.<br />
Reemployment Privileges<br />
Except where the law authorizes a ~ifferent result, an employee who complies<br />
with the provision"s <strong>of</strong> this policy will be guaranteed reemployment upon<br />
expiration" <strong>of</strong> an approved leave, provided that the total period <strong>of</strong> the leave does<br />
not exceed 12 weeks. Th e employee will be reemployed in th e same or an<br />
equivalent position as that which he or she occupied w hen the leave<br />
commenced. An employee who takes a leave because <strong>of</strong> his or her own<br />
serious health condition must provide a medical certification verifying that he or<br />
she is able to return 10 work in the same manner as employees who return from<br />
other types <strong>of</strong> medical leave. If an employee fails to relurn for work immediately<br />
after the period <strong>of</strong> the approved leave expires, the employee will be considered<br />
to have voluntarily separated from the employer's employ.<br />
In accordance with law, the employer reserves the right to require a second<br />
rnedical opinion after being presented with a certification to support th~ need for<br />
leave or to return after a leave taken for medical purposes. The second medical<br />
opinion would be at employer's expense by a doctor <strong>of</strong> Ihe employer's choice.<br />
Employees subject to the company Policy on Substance Abuse & Testing will<br />
also be subject to a Return to Duty drug lest when returning from leave .<br />
. PERSONAL LEA Vll OF ABSENCE<br />
Under special circumstances, employees who are regularly scheduled to work a<br />
total <strong>of</strong> 35 or more hours per week may be granted a personal leave <strong>of</strong> absence.<br />
Any accrued Personal Days must be used for this leave, when lhe Personal Day<br />
accrual is depleted, the remainder <strong>of</strong> the leave will be without pay. Requests for<br />
such leave must be submiHed in writing and approved in writing by the supervisor<br />
'and a member <strong>of</strong> management before the leave begins. Requests for extensions<br />
<strong>of</strong> leave must be submitted in writing and approved in writing before the extended<br />
period <strong>of</strong> a leave begins. The granting <strong>of</strong> this type <strong>of</strong> leave is normally for<br />
compelling reasons only and may take into account the business needs <strong>of</strong> the<br />
company as well as the employee's length <strong>of</strong> service. No leave shall be granted<br />
for the purpose <strong>of</strong> obtaining or performing work for another employer, or for<br />
starting a competing business . Granting <strong>of</strong> personal leave under this policy is at<br />
the sole discretion <strong>of</strong> the company.<br />
Section 3, page 13 <strong>of</strong>20 7/03
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Leaves may not exceed 1 month, inclusive <strong>of</strong> the use <strong>of</strong> accrued Personal Days<br />
which must.be used. Duri~g U19 period <strong>of</strong> personal leave no benefits will accrue,<br />
Health benefits ordinarily provided by the company, and for which the em ployee<br />
is otherwise eligible, will be continued during the period <strong>of</strong> leave only if the<br />
employee elects to pay the full costs <strong>of</strong> such coverage. The cos t <strong>of</strong> dependent<br />
coverage normally borne by the employer will also remain the sale responsibility<br />
<strong>of</strong> the employee. TIle employee should make arrangements with the accounting<br />
department to pay for the costs <strong>of</strong> such coverage before the leave beg ins.<br />
The company will make reasonable efforts to return the employee to the<br />
same or similar job held prior to th e leave <strong>of</strong> absence, subject to staffing<br />
and business requirements.<br />
MEDICAL LEA YES OF ABSENCE<br />
Any employee who is temporarily disabled and unable to work due to a medical<br />
condition, will upon request, be granted a leave <strong>of</strong> absence without pay for the<br />
period <strong>of</strong> his or her disability, provided such a period shall not exceed four<br />
months. The term medical condition as used in this policy encompasses aU<br />
temporary medical disabilities, including, but not limited to, pregnancy, childbirttl,<br />
and related medical cond itions.An employee who is granted a medical leave <strong>of</strong><br />
absence must utilize 1;1ny accrued Personal Days during the period <strong>of</strong> his or her<br />
leaye. Any portion <strong>of</strong> a leave that occurs after all paid time <strong>of</strong>f benefits have<br />
been exhausted shall be without pay. The total period <strong>of</strong> all absences related to<br />
the same medical condilion shall be considered part <strong>of</strong> the same leave and may<br />
not exceed fou r months. For purposes <strong>of</strong> this four-month limitation, any paid and<br />
unpaid portions <strong>of</strong> the leave shall be added together. In addition, any leave <strong>of</strong><br />
absence that is grantep to an employee under the company's family and medica!<br />
leave policy due to lhe employee's medical conditi on shall be cred ited against tile<br />
four-month limita tion contained in this policy if and to the extent permitted by law.<br />
Health insurance benefits ordinarily provided by the company, and for which the<br />
employee is otherwise eligible, will be continue d during the period <strong>of</strong> the leave<br />
only if the employee elects to pay the full costs <strong>of</strong> such coverage, unless the<br />
leave falls under the provisions <strong>of</strong> Family and Medical Leaves. The cost <strong>of</strong><br />
dependent coverage will remain the sole responsibility <strong>of</strong> the employee. The<br />
employee must pay the premiums for employee and dependent coverage by<br />
making timely payments to the employer, in care <strong>of</strong> the P.ersonnel Office, at the<br />
same time such payments would be made if they were paid via ' payroll<br />
deductions.<br />
An employee who requires a leave <strong>of</strong> absence for medical reasons must notify<br />
Section 3, page 14 <strong>of</strong>20 1103
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the company in writing <strong>of</strong> the need for such a leave. The employee musl provide<br />
at least 30 days advance notice before Ihe dale the leave will begin if Ihe need<br />
for the leave is foreseeable. If the employee learns <strong>of</strong> the need for a leave less<br />
than 30 days before Ihe dale Ihe leave must begin, Ihe employee must provide<br />
as much advance notice as practicable. Such notice must specify that a need for<br />
a medical leave exists, the date such leave will begin, and the expected duration<br />
<strong>of</strong> the disability. The notice mu!?t be accompanied by a medical certification <strong>of</strong> a<br />
health care provider that verifies the existence <strong>of</strong> the medical condition, the<br />
anticipated duration <strong>of</strong> the disability, and the dates the leave is expected to begin<br />
and end. An employee who requests such a leave may be required to provide<br />
additional medical certifications from time to .time thereafter in order to provide<br />
updated information regarding the employee's condition. An employee who is on<br />
leave <strong>of</strong> absence for a period in excess <strong>of</strong> two months must notify the company<br />
by the end <strong>of</strong> each month thereafter both <strong>of</strong> the status <strong>of</strong> the disability and <strong>of</strong> his<br />
or her continued intent to return to work with the company once he or she<br />
recovers from the'disability. Before returning to wQrk from a medical leave <strong>of</strong><br />
absence, an employee must provide a written verification from the employee's<br />
health care provider that indicates that he or she' is fit to return to work. In<br />
accordance with law, the employer reserves the right to request a Return to Duty<br />
medical exam by a.doctor <strong>of</strong> th e employer's choosing at employer's expense.<br />
Employees subject to the company Policy on Substance Abuse and Testing will<br />
also be subject to a Return to Duty drug exam. When determining whether an<br />
employee who is disabled within the meaning <strong>of</strong> the federal disability law is able<br />
to return to work, the health care provider should make an individualized<br />
assessment <strong>of</strong> whether the employee can, with or without reasonable<br />
accommodation, perform the essential functions <strong>of</strong> the position.<br />
Subject to the exceptions provided by law, employees will be guaranteed<br />
reinstatement from leaves necessitated by a pregnancy~related disability.<br />
Although the company is unable to guarantee reinstatement in other cases<br />
unless reqU ired by law, an emproyee who returns to work at the end <strong>of</strong> his<br />
or her leave <strong>of</strong> absen ce will be returned to his or her former position, if<br />
available, or w ill be <strong>of</strong>fered the first available open ing in a comparable<br />
position for which he or she is qualified. Such an employee will be credited<br />
with all service prior to tile commencement <strong>of</strong> his or her disability but not for the<br />
period <strong>of</strong> his or her disability.<br />
Requests for extensions <strong>of</strong> a leave <strong>of</strong> absence will be considered if they are<br />
received by the company in writing before the expiration <strong>of</strong> the approved leave,<br />
are supported by pro<strong>of</strong> <strong>of</strong> continued disability in the form <strong>of</strong> a certification by a<br />
health care provider, and request extensions that do not cause the total period <strong>of</strong><br />
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Section 3, page 15 <strong>of</strong>20 7/03
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absence to exceed four months. An employee who fails to repott for work<br />
immediately following the expiration <strong>of</strong> an approved leave will be deemed to have<br />
voluntarily resigned.<br />
OFFSET PROVISION<br />
The employer intends to administer its leave <strong>of</strong> absence policies in accordance<br />
with tJ18 requirements <strong>of</strong> all applicable state and federal laws. Instances may<br />
exist where two or more leave <strong>of</strong> ,absence policies provide overlapping<br />
protections for an eligible employee. However, it is the general intention <strong>of</strong> the<br />
employer's policies to limit employees to the time available under the single most<br />
favorable leave <strong>of</strong> absence policy and to prevent employees from exceeding the<br />
limitations <strong>of</strong> that policy, Accordingly, any leave <strong>of</strong> absence that is taken by an<br />
employee under any policy that CQuid have been taken under any other policy <strong>of</strong><br />
the employer (if the employee had requested the opportunity to do so) shall be<br />
credited against the maximum limit an leaves es tablished in each <strong>of</strong> the policies<br />
that provided the employee a basis to request a leave. Exceptions" to lhis <strong>of</strong>fset<br />
provision will be made only where required by law.<br />
CONFIDENTIALITY<br />
Information gathered in the course <strong>of</strong> the administration <strong>of</strong> benefits witt be<br />
respected as confidential and wHi be disclosed only as necessary in the course <strong>of</strong><br />
the administration <strong>of</strong> benefits .<br />
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Section 3, page 16 <strong>of</strong>20<br />
7f03
Section Four<br />
On th e Job
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CONFIDENTlALTIY OF CUSTOMER MATTERS<br />
Our pr<strong>of</strong>essional ethics require that each employee maintain the highest degree<br />
<strong>of</strong> confidentiality when handling customer matters. In order to maintain this<br />
pr<strong>of</strong>essional confidence, no employee shall disclose customer inforrna!ion to<br />
outsiders, including other customers or third parties and members <strong>of</strong> one's<br />
family.<br />
Questions concerning customer confid entiality may be addressed to the<br />
supervisor.<br />
ATTENDANCE & PUNCTUALITY<br />
,',,' ',><br />
Regular attendance ;3.(1d punctuality are expected <strong>of</strong> all employees. If an<br />
emp loyee is unable to report to work or wi ll be late, the employee must noury the<br />
supervisor or department head at leas! 60 minutes before the employee's<br />
scheduled arrival time. If an employee is unable to reach either <strong>of</strong> these<br />
individuals please leave word with the dispatch center. Such notice must be<br />
given as far in advance as possible <strong>of</strong> the time assigned for reporting to work in<br />
order that a replacement can be called. When reporting an absence, the<br />
expecte€! date <strong>of</strong> retum to work must be given. If unknown, a call will be required<br />
each day. If an employee is out <strong>of</strong> town and for some reason cannot report to<br />
work, the employer will accept a telegram for the purpose <strong>of</strong> reporting an<br />
absence. -<br />
Disciplinary action up to and possibly including immediate tel'mination may be<br />
imposed against an employee who is absent for one or more days without proper<br />
notice or justification found satisfactory by the employer. An employee who is<br />
absent for two or more consecutive days without reporting or calling will be<br />
considered to have abandoned his/her job and will be considered to have<br />
voluntarily resigned unless a reasonable excuse is <strong>of</strong>fered and accepted by Ihe<br />
employer.<br />
EXCIIANGING SHIFTS<br />
An employee is not permitted to exchange shifts with another employee without<br />
the prior authorization <strong>of</strong> both employees' supervisors. No authorization for<br />
exchanging shifts will be granted unless the exchange can be accomplished<br />
without interference with tlle company's. operations and without eitller employee<br />
working overtime.<br />
Section 4, page 20f9 10/01
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GRATUITIES<br />
In order to maintain a high standard <strong>of</strong> integrity, employees are not permitted to<br />
accept gratuities from customers, visitors or vendors.<br />
MEAL PERIODS<br />
Each supervisor sha ll schedule an uncompensated meal period for each nonexempt<br />
employee. The employee shall be advised <strong>of</strong> the scheduled meal pe riod.<br />
Employees must note on their time sheet the tim e they left for their meal periods<br />
and the time they return. Employees should be punctual.<br />
BREAKS<br />
Breaks will be coordinated th roug h an employee's supervisor; or, in th e case <strong>of</strong><br />
drivers, by dispatch.<br />
CONTACT WITH THE COMPANY<br />
It is important to our clients that we are at our appointed job siles at the correct<br />
times. Our clients and their riders rely on us. Thus it is essentiallhat Ihe<br />
company be informed when ,an employee will not be in the scheduled place at<br />
the scheduled time during the workday. Should an employee find th at s/he<br />
cannot be at a scheduled place at the scheduled time it is the employee's<br />
obligation to report this to the supelvisor.<br />
ACCESS TO PERSONNEL FILES<br />
Upon request, employees may inspect their own personnel files at a mutually<br />
-agreeable time on company premises in the-presence <strong>of</strong> a company <strong>of</strong>ficial. An<br />
employee will be permitted to see allY record s regarding their qualifications for<br />
employment, promotion or wage increases, or discipline. Exceptions include<br />
records regarding criminal investigation and any letters <strong>of</strong> reference maintained<br />
by the company. An employee will be allowed to have a copy <strong>of</strong> any document<br />
relating to employment that the employee fl as signed.<br />
For more information, contact the Human Resources Representative.<br />
Section 4, page 30f9 10/01
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EMPLOYMENT OF RELATIVES<br />
Relatives <strong>of</strong> present employees may be hired by the company only if individuals<br />
concerned do not work in a direct supervisory relationship. "Relatives" are<br />
defined to include spouses, domestic partners, children, sisters, brothers,<br />
parents, in-laws, and step relationships.<br />
COMPUTER SOFTWARE LICENSING<br />
The company purchases or licenses lhe use <strong>of</strong> various computer s<strong>of</strong>tware<br />
programs. Neither the company nor any <strong>of</strong> the companys employees have the<br />
right to duplicate this computer s<strong>of</strong>tware or its related documentation.<br />
Unauthorized duplication <strong>of</strong> computer s<strong>of</strong>tware is a Federal criminal <strong>of</strong>fense.<br />
The company does not condone lhe illegal duplication <strong>of</strong> s<strong>of</strong>tware. S<strong>of</strong>tware<br />
must be used in accordance with the license agreement. This policy applies not<br />
only to individual desktop computers and laptops but to local area networks as<br />
well.<br />
Employees learning <strong>of</strong> any misuse <strong>of</strong> s<strong>of</strong>tware or related documentation within<br />
. the company shall notify a member <strong>of</strong> management. Employees who reproduce,<br />
acquire or use unauthorized copies <strong>of</strong> computer s<strong>of</strong>tware will be subject to<br />
discipline, up to and including termination.<br />
CUSTOMER AND PUllLIC RELATIONS<br />
Our company's reputation is built on excellent service and quality work. To<br />
maintain this reputation requires the active participation <strong>of</strong> every employee.<br />
The opinions and attitudes that customers have toward our company may be<br />
determined for a long period <strong>of</strong> time by the actions <strong>of</strong> one employee. Il is<br />
sometimes easy to lake a customer for granted, but when we do, we run lhe risk<br />
<strong>of</strong> losing not only that customer, ·but his or her associates, friends or family who<br />
may also be customers or prospective customers.<br />
Each employee must be sensitive to the importance <strong>of</strong> providing courteous<br />
treatment in all working relationships.<br />
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Section. 4, page 40f9<br />
IMJI
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SOLICITATION AND DISTRlBUTION<br />
In order to avoid unnecessary annoyances and interruptions from work,<br />
solicitation by an employee <strong>of</strong> another employee is prohibited while either person<br />
is on working time. E;mployee dislributi6n <strong>of</strong> lilerature, including handbills, in<br />
work areas must be approved by management. Trespassing, soliciting or<br />
distribution <strong>of</strong> literature: by non-employees on the premises is prohibit~d at all<br />
times .<br />
CHANGES IN PERSONAL DATA<br />
The company needs to maintain up-ta-date information about employees so it<br />
can aid the employee and/or family in matters <strong>of</strong> personal emergency and<br />
contact employees in regard to work assignments.<br />
Changes in name, address, telephone number must be given to Human<br />
Representative as soon as possible. Changes in marital status, number <strong>of</strong><br />
dependents or changes in next <strong>of</strong> kin and/or beneficiaries should be given to the<br />
Human Resources Representative promptly or certain rights may be forfeited.<br />
PROTECTING COMPANY INFORMATION<br />
Protecting our company's information is the responsibility <strong>of</strong> every employee and<br />
we all share a common interest in making sure it is not improperly or accidentally<br />
disclosed. Do not discuss the company's confidential business with anyone who<br />
does not work for the company, this includes passengers on your vehicle and<br />
vendors.<br />
CARE AND USE OF EQUIPMENT<br />
Employees are expected to use proper care when using the company's property<br />
and equipment. No property may be removed from the premises without the<br />
proper authorization <strong>of</strong> management. Property is to be used for purposes <strong>of</strong><br />
conducting company business and this includes use <strong>of</strong> computers and internet<br />
access. If a.n employee loses, breaks or damages any property, the employee<br />
must report it to their supervisor at once.<br />
r::O'··· ...<br />
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Section 4, page 50f9 10101
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COMPANY VEmCLES<br />
Operators <strong>of</strong> company vehicles are responsible for the safe operation and<br />
cleanliness <strong>of</strong> the vehicle.<br />
Accidents involving a company vehicle must be reported to the supervisor<br />
immediately. Employees are responsible for any moving and parking violations<br />
and fines, which an; within the control <strong>of</strong> the employee, which result when<br />
operating a company vehicle.<br />
Company vehicles may only be used for job-related travel if such travel is<br />
approved in advance by the supervisor,<br />
The use <strong>of</strong> seat belts in company vehicles is mandatory for operators, and is<br />
mandatory for passengers when the company vehicle is equipped with<br />
passenger seat belts.<br />
PERSONAL TELEPHONE CALLS & MAlL<br />
. '.<br />
It is important to keep the telephone lines free for customer calls. Alll1augh the<br />
occasional use <strong>of</strong> tile company's telephones for a personal emergency may be<br />
necessary, routine personal calls should be kept to a minimum .<br />
The company's address shall not be used for the receipt <strong>of</strong> personal mail unless<br />
approved by management.<br />
NATURAL DISASTERS<br />
When natural disasters such as earthquakes, mudslides, noods, and fires occur<br />
the-public and our clients rely on us, more than ever to do our job. It is imperative<br />
that employees work with the company during these times to keep the company<br />
informed <strong>of</strong> their whereabouts and ability to report for work. Except in severe<br />
cases, employees are expected to work their regular hours. Time taken <strong>of</strong>f due<br />
to natural disasters while the business remains open is unpaid.<br />
If extreme conditions require closing <strong>of</strong> the business, every attempt will be made<br />
to notify each employee.<br />
SeWon 4, page 60f 9 10/01
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PROTECTING EMPLOYEE INFORMATION - REFERENCE CIllCKS<br />
Our company will not honor any oral request for references. All requests must be<br />
in writing and on company letterhead. Generally, we will only confirm our<br />
employees' dates <strong>of</strong> employment, and job title.<br />
Under no circumstance should an employee provide another individual with<br />
information regarding current or former employees <strong>of</strong> our company. If an<br />
employee receives a request for reference information, the requ est should be<br />
forwarded to the Human Resources Department.<br />
All telephone calls regarding a current or former employee's position!<br />
compensation with our company must be forwarded to the HUman Resources<br />
Department. Employees, including supervisors, are not to provide information<br />
about current or former employees' work, compensation, or other aspects<br />
regarding their employment.<br />
ELECTRONIC AND VOICE MAIL MONITORING<br />
i<br />
The Company recognizes the employee's need (0 be able to communicate<br />
efficiently with fellow employees and customers. Therefore, we have installed an<br />
electronic mail (e-mail) and voice mail system to facilitate the transmittal <strong>of</strong><br />
business-related information within the company and with our customers.<br />
The e-mail 'and voice mail systems are for business use only. The use <strong>of</strong> these<br />
systems for personal communications or for non job-related solicitations induding<br />
but not limited to religious or political causes is strictly prohibited. Employees are<br />
also prohibited from the display or transmission <strong>of</strong> sexually explicit images,<br />
messages, ethnic slurs, racial epithets or any thing which could be construed as<br />
harassment or disparagement <strong>of</strong> others.<br />
Employees shall not use unauthorized codes or passwords to gain access 10<br />
others' files. All e-mail and voice mail passwords and/or codes must be made<br />
available to the company at all times. An employee must notify his/her<br />
supervisor if slhe needs to change password or codes.<br />
Violation <strong>of</strong> this policy may result in disciplinary action up to and including<br />
discharge.<br />
For business purposes, management reserves the right to enter" search, and/or<br />
nionitor the private company e-mail and voice mail systems and the<br />
flles/trqnsmission and/or voice mail <strong>of</strong> any employee without advance notice and<br />
consislent with applicable state and Federal laws.<br />
Section 4, page 7<strong>of</strong>9 10/01
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Use <strong>of</strong> the e-mail system requires that many company ccmputers are Internet<br />
accessible. 'The use <strong>of</strong> the Internet connection is limited to business purposes<br />
and is not for personal and/or recreational use. Use <strong>of</strong> the Internet, including<br />
monitoring and recording <strong>of</strong> sites visited, is monitored by management. Violation<br />
<strong>of</strong> the policy against use <strong>of</strong> lhe Internet access for personal and/or recreational<br />
use can lead to disciplinalY action up to and including discharge.<br />
WORKPLACE SEARCHES<br />
. , ..<br />
To protect the property and to ensure the safety <strong>of</strong> all employees, customers and<br />
the company, the company reserves tile right to conduct personal searches<br />
consistent with state law, and to inspect any packages, parce ls, purses,<br />
handbags, brief cases, lunch boxes or any other possessions or articles carried<br />
to and from the company's property. In addition, the company reserves the right<br />
to open and inspect any employee's <strong>of</strong>fice, desk, files, locker, equipment, or any<br />
other area or article on company premises. In this regard, it should be noted that<br />
all <strong>of</strong>fices, desks, files, lockers, equipment, etc. are the property <strong>of</strong> the company,<br />
and are issued for the use <strong>of</strong> employees only during their employment.<br />
Inspections can occur at any time, with or without advance notice or consent. An<br />
inspection may be conducted before, during or after working hours by any<br />
supervisor, manager, or security personnel designated by the company .<br />
Persons attempting to enter the premises who refuse to cooperate in an<br />
inspection conducted pursuant to this policy may not be permitted to enter the<br />
premises. Employees working on, or entering or leaving the premises who refuse<br />
to cooperate in an inspection, as well as employees who after the inspection are<br />
believed to be in possession <strong>of</strong> illegal goods, or items banned by law or company<br />
policy, will be subject to disciplinary action, up to and including discharge as<br />
deemed appropriate.<br />
Prohibited materials, including weapons, explosives, alcohol and non-prescribed<br />
drugs or medications, may not be placed in a desk or cubicle. Perishable items<br />
also should not be stored in lockers or desks or left for prolonged periods. The<br />
company is not responsible for any articles that arul.aced or lett in a cubicle or<br />
desk that are lost, damaged, stolen or destroyed.<br />
PROGRESSIVE DISCIPLINE<br />
Any violation <strong>of</strong> company policies or improper behavior or conduct may warrant<br />
disciplinary action. Although the employment relationship may be terminated at<br />
will by the employee or the company, without following any forma l system <strong>of</strong><br />
Section 4, page Bor 9 [0/01
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discipline or warnings. the company <strong>of</strong>ten exercises its discretion to use a<br />
progressive discipline procedure to ensure a fair method <strong>of</strong> disc;iplining<br />
employees. When followed, the progressive discipline system is intended to give<br />
employees advance notice, whenever possible, <strong>of</strong> problems with their conduct or<br />
-periormance in order to provide them an opportunity to correct any problems.<br />
Norma lly, progressive discipline involves verbal counseling, and one or more<br />
written warnings, before an employee is terminated. However, exceptions or<br />
deviations from the nannal procedure may occur whenever serious <strong>of</strong>fenses<br />
occur or whenever the company deems that circumstances warrant Olat one or<br />
more steps in the process be skipped.<br />
RESIGNATIONS<br />
I<br />
.•... -.<br />
Although employees have the same right as the employer to terminate (he<br />
employment relationship at will, at any lime, the company would appreCiate<br />
notice <strong>of</strong> intent 19 resign in order to give Ihe company the opportunity to locale a<br />
replacement. Thus, if an -employee finds it necessary to resign, Ihe employee is<br />
requested to give advance notice in writing to their supervisor specifying the last<br />
day <strong>of</strong> work. This date will be considered the effective date <strong>of</strong> resignation.<br />
Nonsupervisory employees are asked to give alleast two weeks written notice <strong>of</strong><br />
inlent to resign. Employees occupying supervisory and management positions<br />
are requested to give at least four weeks written notice. Employees who do nol<br />
provide the requested notice will be cunsidered ineligible for rehire.<br />
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Section 4, page 90{9<br />
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Section Five<br />
Safety in th e Workp lace
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SAFETYPOUCY<br />
Every employee should understand the importance <strong>of</strong> safety in the work place.<br />
By remaining safety conscious, employees can protect their own interests as well<br />
as those <strong>of</strong> their co-workers. Accordingly the company emphasizes "safety first'l<br />
and expects all employees to take steps to promote safety in the work place.<br />
In keeping with this commitment, the company has established an "Injury and<br />
IIIne8s Prevention Program" as part <strong>of</strong> its safety program. The Safety and<br />
Training Manager has been delegated responsibility for administering and<br />
implementing our Injury and I!Iness Prevention Program.<br />
Compliance is Essential<br />
Employees must understand that compliance with safety requirements is a<br />
condition <strong>of</strong> employment and will be evaluated, together with other aspects <strong>of</strong> an<br />
employee's performance. Employees who are particularlY effective in following<br />
safe and healthful work practices may receive recognition for their effectiveness.<br />
Due to lhe importance <strong>of</strong> safety considerations to the company, employees who<br />
violate safety standards, who cause hazardous Dr dangerous situations, Dr who<br />
allow such conditions to remain wilen they could be effectively remedied, may be<br />
subject to disciplinary action, up to and possibly including termination.<br />
(cy ... .<br />
\<br />
It is therefore essential that all employees comply fully with the standards and<br />
practices <strong>of</strong> lhe company that are designed to promote a safe and healthful ·<br />
working environment. As part <strong>of</strong> our policy, the company has established<br />
programs to train and retrain employees, as appropriate, to assist them to avoid<br />
dangerous or unhealthful conditions and to remedy problems or hazards before<br />
they cause accidents or injuries.<br />
Reporting Unsafe Conditions and. Risks<br />
Whenever an employee identifies an unsafe condition or an occupational safely<br />
and health risk, Ihe employee should report tile matter immediately to his/her<br />
supervisor if s/he is unable to remedy the situation her/himself. If the supervisor<br />
is not readily availablE1, the employee should immediately inform the Safety<br />
. Manager so that any dangerous condition can be corrected. Employees are<br />
strongly encouraged to report any situations <strong>of</strong> this nature and need not fear any<br />
'form <strong>of</strong> reprisal as tile result <strong>of</strong> their compliance with this policy. Employees who<br />
identify any hazards in the work place can also choose to report the situation<br />
anonymously"to the Safety Manager if they prefer· not to identify themselves.<br />
The Injury and Illness Prevention Program<br />
Part <strong>of</strong> the company's Injury and Illness Prevention Program will include safety<br />
meetings, training programs, posting safety notices and tips, and providing<br />
periodic written communications to employees regardfng safety matters.<br />
Section 5, Page 2 <strong>of</strong> 6 10/01
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GOOD HOUSEKEEPING<br />
SMOKING IN THE WORKPLACE<br />
( ,<br />
Representatives <strong>of</strong> the company may also conduct perio_dic inspections to<br />
identify unsafe conditions and work practices and will also investigate<br />
occupational injuries and illnesses. When appropriate the company may utilize<br />
the services <strong>of</strong> outside representatives to conduct investigations where it<br />
believes that it will be helpful in our attempts to promote the interests <strong>of</strong> safety in<br />
the work place. Every effort will be made to correct unsafe or unhealthy<br />
conditions, work practices, or procedures in a timely manner. It is therefore<br />
essential that all employees cooperate in achieving these objectives and assist<br />
the company to provide a safe work place for everyone.<br />
Cooperation and Questions<br />
Employees may occasionally be asked to assist or participate in inspections, the<br />
correction <strong>of</strong> unsafe and unhealthful conditions, or training programs and<br />
activities, Full cooperation by all employees is necessary to the accomplishment<br />
<strong>of</strong> our goals. Employees should direct any questions they have regarding their<br />
obligations under the Injury and llIness Prevention Program or the company's<br />
safety poliCies to the Safety Manager,<br />
Good work habits and a neat place to work are essential for job safety and<br />
-efficiency. Employees are expected to keep their place <strong>of</strong> work organized and<br />
malerials in good order at all times, Report anything that needs repair or<br />
replacc.mcnt to your supervisor.<br />
Our company is committed to providing a safe and healthy environment for<br />
employees and visitors . Therefore, smoking is not pemlitted in or around<br />
company vehicles, in company buildings, or in the area in immediate , proximity to<br />
the workplace. ' As the vehicle is a driver's workplace,,this same policy is<br />
applicable.<br />
WORKPLACE SECUlUTY AND ANTI-VIOLENCE POLICY<br />
The company is committed to providing a workplace that is free from ads <strong>of</strong><br />
violence or threats <strong>of</strong> violence. In keeping with this commitment, the employer<br />
has established a policy <strong>of</strong> "zero tolerance" for actual or threatened violence<br />
against co-Workers, visitors, or any other persons who are either on company<br />
premises, or have contact with employees in the course <strong>of</strong> their duties. Security<br />
and safety in the workplace is every employee's responsibility. It is therefore<br />
Section 5, Page 3 <strong>of</strong> 6 10/01
essential that every employee understand the importance <strong>of</strong> workplace safety<br />
-(<br />
and security.<br />
Compliance is Essential<br />
Compliance with this anti-violence policy is a condition <strong>of</strong> employment and will be<br />
evaluated, together with other aspects <strong>of</strong> an employee's performance. Due to<br />
the importance <strong>of</strong> this policy, employees who violate any <strong>of</strong> its terms, who<br />
engage in or contribute to violent behavior, or who threaten others with violence<br />
may be subject to disciplinary action, up to and including immediate termination.<br />
In order to promote compliance with this policy and maximize our efforts to<br />
provide a safe and secure workplace that is free from violence, the employer has<br />
established security measures and practices. It will also provide programs to<br />
train and retrain employees as appropriate. This will assist employees and the<br />
employer to make the workplace more secure, and to remedy any problems and<br />
workplace security hazards that am-identified before they lead to injuries.<br />
Reporting Unsafe Conditions and Security Risks<br />
Every verbal or physical threat <strong>of</strong> violence must be treated seriously and reported<br />
immediately to the employee's supervisor and the Safety Manager. The Safety<br />
.Manager will be responsible to consult with the appropriate resources and<br />
witnesses. This may inclu-de in appropriate cases, consultation with the Safety<br />
Manager, the supervisor <strong>of</strong> the employee who made the threat, the threatened<br />
employee, and/or any witnesses. Where a violation <strong>of</strong> policy is found, the<br />
Human Resources representative wi ll take appropriate corrective action.<br />
Employees should immediately inform their supervisor about any workplace<br />
security hazards. If an employee's supervisor is not read ily available, the<br />
employee shOUld immediately inform the Safety Manager so that appropriate<br />
action can be taken. In situations where· an employee becomes aware <strong>of</strong> an<br />
imminent act <strong>of</strong> violence, a threat <strong>of</strong> imminent violence, or actual violence,<br />
em~rgency assistance must be sought immediately. In such situations, the<br />
employee should contact the Safety Manager and, if appropriate, contact the law<br />
enforcement authorities by dialing 911.<br />
In jury and Illness Prevention Program<br />
The employer's Injury and Illness Prevention Program includes features that<br />
address workplace security and viol.ence.<br />
Cooperation and Questions<br />
Full cooperation by all employees is necessary for the employer to accomplish its<br />
goa! <strong>of</strong> maximizing the security and safety <strong>of</strong> its employees. EmploY!3es should<br />
direct ariy qu-estlons they have regarding their obligations under this policy to the<br />
Safety Manager. Employees can report violations <strong>of</strong> the policy and raise any<br />
( --... , Section 5, Page 4 <strong>of</strong> 6 10/01
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,questions regarding their obligation or this policy without fear <strong>of</strong> reprisa l <strong>of</strong> any<br />
ki nd.<br />
SUBSTANCE Alll)SE POLlCY<br />
The company maintains a strong commitment to provide a safe, efficient, and<br />
productive work environment. The company wishes to ensure that employees<br />
will perform their duties safely and efficiently in a manner that protects their<br />
inte'rests and those <strong>of</strong> their co-workers and the customers we serve. In keeping<br />
with th is commitment, the company has a strict policy regarding the inappropriate<br />
use and possession <strong>of</strong> drugs an d alcohol. This policy recognizes that<br />
employee's invojvement with alcohol or drugs can be extremely disruptive and<br />
harmful to the work place. It can adversely affect the quality <strong>of</strong> work and the<br />
performance <strong>of</strong> employees; pose serious safety and health risks to the user. and<br />
others, and have a negative impact on work efficiency and productivity.<br />
Accordingly, the company requires aU employees to report for work fit to perform<br />
their jobs and prohibits th~ use <strong>of</strong> possession <strong>of</strong> alcohol or il!ega! drugs. All<br />
employees must adhere to the rules stated in this policy. However, this policy<br />
in ilO way limits or alters the Com pa ny Drug and A lco hol Policy which more<br />
specifically delineate s requirements for drug and alcohol ab use and testing<br />
in accordance w ith laws regarding emp loyees in specific positions who are<br />
subject to on-the~job drug and/or alcohol testing.<br />
No employee may use, possess, transfer, distribute, manufacture, or sell alcohol<br />
or any illegal drug while on the company 's property, whil e on duty, while on oneall<br />
status, or while operating a vehicle or potentially dangerous equipment that is<br />
owned or leased by the company. In addition, no employee may report for work,<br />
or go or remain on duty or on on -call status, whil e under the inflUence <strong>of</strong> or<br />
impaired by any illegal drug or alcohol. For purposes <strong>of</strong> this policy, a drug will be<br />
considered an "illegal drug" if its use is prohibited or restricted by law and an<br />
employee improperly wses or possesses the drug, regardless <strong>of</strong> whether such<br />
conduct constitutes an illegal act or whether the employee is Criminally<br />
prosecuted and/or convicted for such conduct.<br />
It is essential that all employees comply fully with this policy, as stated and as<br />
furlher explained in Ihe Company Drug and Alcohol Policy. Employees who<br />
violate this policy are subject to disciplinary action up to and in~!uding immediate<br />
discharge.<br />
Section 5, Page 5 <strong>of</strong>6 10/01
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Family and Medical Leave ....... ... ... . .. .......... . : . . . 11<br />
Personal Leave <strong>of</strong> Absence ... . . .. .. . . . . . . . . . . . . . .. . . . . . .. 13<br />
Medical Leaves <strong>of</strong> Absence . . .. .... . . ... . . .... . ..... . ... . 14<br />
Offset Provision .. .................. . ... ... . .. .... " . . . . . 16<br />
Confldentiality ....................................... . 16<br />
EXHIBIT 9<br />
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~T<br />
Southland Transit Ine.<br />
SUBSTANCE ABUSE PREVENTION<br />
FT A DRUG AND ALCOHOL<br />
COMPLIANCE<br />
POLICIES AND PROCEDURES<br />
Date Effective:<br />
December 20,2002<br />
Prepared By:<br />
Jason Snow<br />
Director <strong>of</strong> Operations<br />
Central Training Facility<br />
NOTE: All provisions set forth in bold face text are included consistent with requirements, as<br />
amended, prescribed in Title 49, CFR, Parts 653 and 654. Provisions set forth in italic text are those<br />
prescribed in the Drug-Free Workplace Act, Title 49, CFR, Part 29. All other provisions are set forth<br />
under the authority <strong>of</strong> the Southland Transit, Inc.<br />
Page 1 <strong>of</strong>25
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1.0 CANCELLATION<br />
SUBSTANCE ABUSE PREVENTION<br />
FTA DRUG AND ALCOHOL TESTING PROGRAM<br />
These pOlicies and procedl;Jres are a revision <strong>of</strong> and shaH rescind the Southland<br />
Transit, Inc. "Policy on Substance Abuse and Te sting ~ .<br />
2.0 POLICY OBJECTIVE<br />
Southland Transit, Inc. (STI) is committed to delivering safe public transit<br />
seNices to our clients. We recognize that our employees are our most valuable<br />
resource and it is our goal, within this policy, to provide a healthy, satisfying<br />
workplace. In meeting th is goal it is our policy to:<br />
1) Assure that employees refrain from the misuse <strong>of</strong> any substance,<br />
which might suppress their ability to perform duties in a manner<br />
which is safe and consistent with our goal.<br />
2) Assure that employees refrain from the abuse <strong>of</strong> illegal substances.<br />
3) Ensure that. employees and property enjoy the integrity <strong>of</strong> a drug<br />
free environment.<br />
4) Prohibit the unlawful manufacture, distribution, dispensing,<br />
possession, or use <strong>of</strong> a controlled substance.<br />
5) Encourage employees to seek pr<strong>of</strong>essional assistance anytime<br />
personal problems arise, in cluding alcohol or drug dependency.<br />
3.0 PURPOSE-<br />
The purpose <strong>of</strong> this policy is to ensure that STI employees are fit for duty, and to<br />
protect our employees, passengers, and public from the risks posed by the use<br />
<strong>of</strong> a performance deteriora,ting substance, illegal or otherwise.<br />
..<br />
.<br />
[n addition, this policy was designed to comply with an applicable Federal<br />
regulations governing workplace anti-drug and alcohol programs as prescribed<br />
. by Ihe Federal Transil Adm inistralion (FT A). The FTA <strong>of</strong> the Uniled Siaies<br />
Oepartmenl <strong>of</strong> Transportation (DOT) has published Title 49, Code <strong>of</strong> Federal<br />
Regulalions (CFR), Part 653 and 654, as amended. that mandales urine drug<br />
testing and breath alcohol testing for safety~se nsjtive employees. This part also<br />
prohibits the performance <strong>of</strong> safety sensitive functions when there is a positive<br />
test result, or where otherwise stated in this policy. Additionally, the DOT has<br />
published Title 49, CFR, Part 40, as amended, which sels slandards for Ihe<br />
collection and testing <strong>of</strong> urine and breath specimens.<br />
Pa~e 20f25
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The Federal government published Title 49, CFR, Part 29 "The Drug-Free<br />
Workplace Act <strong>of</strong> 1988," which requires the establishment <strong>of</strong> drug-free workplace<br />
policies and the reporting <strong>of</strong> certain drug ~ related <strong>of</strong>fenses to the FTA. This policy<br />
incorporates those requirements for safety-sensitive employees and others when<br />
so noted.<br />
4.0 APPLICABILITY<br />
This policy applies to s~.fety-sensitive employees, as defined in Title 49, CFR,<br />
Part 653 and 654: Additionally, contractors must comply to these rules when<br />
they are on transit property and performing sa fety~ se nsitive functions. This<br />
policy applies to <strong>of</strong>f-site lunch periods or breaks when an employee is scheduled<br />
to return to work.<br />
A safety-sensitive function is any duty related to the safe operation <strong>of</strong> mass<br />
transit service including the operation <strong>of</strong> a revenue service vehicle<br />
(whether or not the vehicle is in revenue service), dispatch, maintenance <strong>of</strong><br />
a reven ue service vehicle or equipment used in revenue service, security<br />
personnel who carry firearms, ' and any other employee who holds a<br />
Commercial Driver's License.<br />
Vendors used periodically by STI for the service or repair <strong>of</strong> a revenue vehicle<br />
<strong>of</strong>f-site are not considered safety-sensitive employees. However, maintenance<br />
contractors who perform regular maintenance <strong>of</strong> revenue vehicles are considered<br />
safety sensitive and, therefore, are subject to this policy.<br />
A list <strong>of</strong> safety-sensitive positions where an employee performs one or more<br />
<strong>of</strong> the above-mentioned duties is attached (see Form A). This list will include all<br />
safety-sensitive positions encompassed in the operation STI projects.<br />
5.0 PROHIBITED SUBSTANCES Policy<br />
The fqllowing. is intended to outline the various requirements, which are intended<br />
to prevent the abuse and misuse <strong>of</strong> the various substances prescribed by each<br />
governing entity. Each <strong>of</strong> Ihe substances listed below may not be -applicable to<br />
all governing entilies. As such, each will be distinguished by a text characteristic<br />
as defined on pg. 1 <strong>of</strong> this policy.<br />
5.1 ILLEGALLY USED CONTROLLED SUBSTANCES (DRUGS)<br />
The use <strong>of</strong> any iflegal drug or any substance identified in Schedules f through V<br />
<strong>of</strong> Section 202 <strong>of</strong> the Controlled Substance Act (21 u.S.C. 812), as further<br />
defined by 21 CFR 1300.11 through 1300.15 is prohibited at all times unless a<br />
legal prescription has been written for the substance. This includes, but is not<br />
limited to:<br />
Page 3 <strong>of</strong>25
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Marijuana<br />
2)<br />
amphetamines<br />
3)<br />
Opiates<br />
4)<br />
Phencyclidine (PCP)<br />
5)<br />
Cocaine<br />
6)<br />
Any other drug not approved for medical use by the U.S. Drug<br />
Enforcement Administration (DEA) , or the U.S. Food and Drug<br />
Administration (FDA).<br />
Illegal use includes use <strong>of</strong> any illegal drug, misuse <strong>of</strong> legal prescribed drugs, and<br />
use <strong>of</strong> illegally obtained prescription drugs. Safety~se n s iti ve employees will be<br />
te sted for marij uana, cocaine, amphetamines, opiates, and phencyclidine.<br />
5.2 LEGAL DRUGS<br />
The appropriate use <strong>of</strong> legally prescribed drugs and non-prescription medication<br />
is not prohibited. However, the use <strong>of</strong> any substance, which is known to cause,<br />
or contains a warning that use may inhibit or alter an employees performance,<br />
motor skills, and/or where judgement is compromised, is prohibited.<br />
A legally prescribed drug means that the employee has a prescription or other<br />
written approva l from a physician for the use <strong>of</strong> a drug.in the course <strong>of</strong> medical<br />
treatment. Such writlen approva l will include the patient's name, the name <strong>of</strong> the<br />
substance, quantity or amount to be taken, and authorization for the period to be<br />
used.<br />
Usage beyond the authorized or approved period for prescribed medications is<br />
prohibited.<br />
In either case, a safety-sensitive employee must report to his/her supervisor,<br />
prior to beginning duty, the use <strong>of</strong> a legally prescribed, or "over the counter"<br />
medication (drug). Notification must b.emade before each day <strong>of</strong> duty, where an<br />
employee is using a med.ication for any term exceeding the day the first report<br />
o~iginated.<br />
5.3 ALCOHOL<br />
The use <strong>of</strong> beverages containing alcohol (regardless <strong>of</strong> alcoholic content) or<br />
sUbstances including any medication, mouthwash, food, candy, or any other<br />
substanc~ such that alcohol is present in the body while performing transit<br />
related business, or within four (4) hours prior to scheduled duty, is prohibited.<br />
Additionally employees are advised to express good judgement when using<br />
alcohol, as a Breath Alcohol Content (BAC) above 0,02 will cause an<br />
employee to be removed from duty (classified as unfit for duty). Furthermore,<br />
any presence <strong>of</strong> alcohol during a breath alcohol test is prohibited. The<br />
concentration <strong>of</strong> alcohol is expressed in terms <strong>of</strong> alcohol per 210 liters <strong>of</strong> breath<br />
as measured by an Evidential Breath Testing device (EBT).<br />
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6.0 PROHIBITED CONDUCT - Policy<br />
These provisions are set forth for the safety <strong>of</strong> our workplace and where<br />
indicated to comply with Federal law. As such, any violations may result in<br />
disciplinary action, up to and including termination.<br />
6.1 MANUFACTURE, TRAFFICKING, POSSESSION , AND USE<br />
S71 employees are prohibited from engaging in the unlawful manufacture,<br />
distribution, dispensing, possession,' or use <strong>of</strong> prohibited substances on company<br />
premises, or in vehicles, in uniform or while on STI business. Employees who<br />
violate this provision will be subject to disciplinary action, up to and including<br />
termination. Law enforcement shall be notified .. as appropriate, where criminal<br />
activity is suspected.<br />
6.2 INTOXICATION I UNDER THE INFLUENCE<br />
Any STI employee who is reasonably suspected <strong>of</strong> being intoxicated, impaired,<br />
under the influence <strong>of</strong> a controlled substance, or not fit for duty shall be<br />
suspended from job duties pending an investigation and verification <strong>of</strong> condition,<br />
as defined in Section 8.2 <strong>of</strong> this pOlicy. Such verification will be satisfied with<br />
documented results from a drug and/or alcohol test, or whichever is suspected.<br />
Employees found to be under the influe nce <strong>of</strong> a prohibited substance or who fail<br />
to pa ss a drug or alcohol test shall be removed from duty and immediately<br />
terminated . However, those employees who seek assistance and are<br />
subsequently tested prior to being subjected to the testing requirements outlined<br />
in this policy, may choose to attend an Employee Assistance Program (EAP), as<br />
determined by a. Substance Abuse Pr<strong>of</strong>essional (SAP) . These employees may<br />
be considered for continued employment, as defined in Section 6.4 <strong>of</strong> this policy.<br />
Regardless <strong>of</strong> disposition, employee' shall be referred to aSAP. In either case,<br />
the employee is responsible for all expenses resulting from the services <strong>of</strong> the<br />
SAP. A referral shall also be <strong>of</strong>fered to employment candidates who fail to pass<br />
a pre-employment drug screen.<br />
A drug or alcohol test is considered positive if the employee is found to<br />
bave a quantifiable presence <strong>of</strong> a prohibited substance in the body above<br />
the minimum thresholds defined in Title 49, CFR, Part 40, as amended. Like<br />
thresholds will be observed in the case <strong>of</strong> non-safety-sensitive employees under<br />
STI's authority.<br />
6.3 ALCOHOL AND DRUG USE<br />
No safety-sensitive employee should report for duty or remain on duty<br />
when hisfher ability to perform assigned safety-sensitive functions is<br />
adversely affected by alcohol or when hisfher BAC is 0.04 or greater.<br />
Employees who have a confirmed result <strong>of</strong> 0.04 or greater are considered<br />
positive and will be subject to disciplinary actlon, up to and including termination.<br />
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No STI employee (safety-sensitive or otherwise) shall use alcohol while on<br />
duty, in uniform, while performing safety-sensitive funct ions, or just before<br />
or just after p e rfor~ln g a safety sensitive function. "Just after" is defined by<br />
STI as the time that the employee is <strong>of</strong>ficially <strong>of</strong>f duly, unless otherwise notified<br />
by management. Such notification is valid for a period not to exceed two (2)<br />
hours following the completion <strong>of</strong> the employees shift. Additionally, safetysensitive<br />
employees are prohibited from using alcohol for a period <strong>of</strong> eight (8)<br />
hours following an accident, or until an alcohol test has been performed by a<br />
certified Breath Alcohol Technician, whichever occurs first.<br />
No safety-sensitive employee shall use alcoh<strong>of</strong> w ithin four (4) hours <strong>of</strong><br />
reporting for duty, or during the hours that they are on call. Employees who<br />
are assigned on call will be asked upon being called-in if they are fit for duty. An<br />
affirmative response will certify that the employee has not violated the provisions,<br />
as described in this section.<br />
All safety sensitive employees are prohibited from reporting for duty or remaining<br />
on duty any time there is a quantifiable presence <strong>of</strong> a prohibited substance in the<br />
body above the minimum thresholds defined in Tille 49, CFR, Part 40, as<br />
amended.<br />
6.4 COMPLIANCE WITH TESTING REQUIREMENTS<br />
All STI employees will be subject to urine drug testing and breath alcohol testing<br />
as a condi tion <strong>of</strong> continued employment. Any STI employee who refuses to<br />
comply with a request for testing shall be removed from duty and is subject to<br />
disciplinary action, up to and including termination. Where an employee fails to<br />
provide an adequate specimen and blatantly violates the integrity <strong>of</strong> the testing<br />
process in any manner, the employee will be immediately terminated. Blatant<br />
violations include, but are not limited to:<br />
1) Obstructiy.e_ behavior, or evidence <strong>of</strong> frustrating the testing<br />
procedure, regardless <strong>of</strong> apparent intent on the employees behalf.<br />
2) Adulterating, or otherwise tampering with a specimen.<br />
3) A certified lab has concluded that the specimen is not consistent<br />
with normal human urine.<br />
4) Failure to provide specimen, or adequate volume where there is no<br />
medical condition present, which would hinder the employee's<br />
ability to do so. In this instance a determination will be made by a<br />
certified physician, and will be fina l.<br />
5) Physical absence resulting in the inability to conduct the test<br />
(without excu~able reasons from management)<br />
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Drug testing can be performed any time an STI employee is on duty. Alcohol<br />
testing can be performed any time an STI employee is on duty, and just befqre or<br />
just after for safety-sensitive employees. -<br />
6.5 TREATMENT GUIDELINES<br />
Southland Transit, Inc. acknowledges the inherent risks associated with the<br />
operation <strong>of</strong> a public transit vehicle while under the influence <strong>of</strong> a performance<br />
deteriorating substanr:;e. Accordingly, employees found to be in violation <strong>of</strong> this<br />
policy will be subject to disciplinary action, up to and including termination.<br />
However, STI recognizes chemical dependency as a medical problem, which can<br />
be successfully treated. As such, employees who seek assistance and selfdiscloses<br />
his/her dependency <strong>of</strong> a controlled substance in a manner that meets<br />
the guidelines established in this section may be considered for continu ed<br />
employment. Those employees who seek assistance following a notification <strong>of</strong><br />
testing will be referred to an employee assistance program, but may not be<br />
considered for continued employment. Any employee who refuses or fails to<br />
comply with the guidelines established in this section and with the subsequent<br />
treatment, after care, and return to duty testing requirements, may not be<br />
considered for continued employment. The cost <strong>of</strong> any treatment or rehabilitation<br />
services will be paid for directly by the employee, through their insurance<br />
provider or otherwise. Southland Transit, Inc. is not responsible for the costs <strong>of</strong><br />
any treatment.<br />
The following are treatment guidelines used in determining eligibility for<br />
continued employment:<br />
A) Employee must seek assistance and self-disclose that he/she has a<br />
chemical dependency prior to being subject to and/or receiving<br />
notification <strong>of</strong> testing for the presence <strong>of</strong> drugs, alcohol, or any<br />
other substance which is known to affect motor skills, as_prescribed<br />
in this policy.<br />
B) Employee must submit to a Drug & Alcohol test immedialely<br />
following his/her disclosure, or as determined by management, in<br />
order to confirm his/her cla im for treatment, and to determine the<br />
type <strong>of</strong> treatment required. The test result must be consistent with<br />
the employees claim before qualifying for the program. Regardless<br />
<strong>of</strong> test result, the employee will be referred to an employee<br />
assistance program.<br />
C) Employee must comply with all other requirements, as defined in<br />
Section 8.5 and 8.6 <strong>of</strong> this policy.<br />
Employees receiving treatment for chemical dependency are not shielded from<br />
disciplinary action.<br />
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Employees who are qualified to attend these assistance programs as a measure<br />
for continued employment may use Personal Time Off (PTO), as available.<br />
6.6 NOTIFICATION TO EMPLOYER OF CRIMINAL DRUG CONVICTION<br />
All employees are required to notify Southland Transit, Inc. <strong>of</strong> any criminal drug<br />
statute conviction for a violation occurring in the workplace within five days after<br />
such conviction. Failure to comply with this provision wi ll result in immediate<br />
termination.<br />
6.7 POLlCY AOMINISTRATION<br />
Southland Transit, Inc. is dedicated to assuring fair and equitable application <strong>of</strong><br />
this policy. Therefore, supervisors/managers are required to use and apply all<br />
aspects <strong>of</strong> this policy in a manner that is unbiased and impartial. Any<br />
supervisor/manager who knowingly disregards the requirements <strong>of</strong> this policy, or<br />
who is found to deliberately misuse the policy in regard to subordinates, shall be<br />
subject to disciplinary action in accordance with the provisions set forth in the<br />
Employee Handbook manual.<br />
( ..<br />
7.0 TESTING PROTOCAL Procedure<br />
Employees <strong>of</strong> STI shall have on their person, a valid California Driver's License<br />
(Commercial or otherwise). This identification is required during testing in order<br />
to enswe the identity <strong>of</strong> the provider, and validate subsequent test result. Failure<br />
to .present this or another form <strong>of</strong> identification to the collection site may be<br />
considered as an obstruction to the testing integrity and subsequent refusal, as<br />
defined in Section 6.4, subpart 1 <strong>of</strong> this policy.<br />
7.1 TESTING CIRCUMSTANCES<br />
Analytical urine drug testing and breath testing for alcohol may be conducted<br />
Wfien circumstances warrant or as required by Federal regulations. All safety~<br />
sensitive employees shall be subject to drug testing pri or to employment,<br />
for reasonable suspicion, and following an accident as defined in Sections<br />
8.1, 8.2, and 8.3 <strong>of</strong> this policy. In addition, all safety·sensitive employees will<br />
be tested prior to returning to duty, where applicable, after failing a dru g or<br />
alcohol test and after completion <strong>of</strong> the Substance Abuse Pr<strong>of</strong>essional's<br />
recommended treatment program and 'subsequent release to duty. FolioWRUP<br />
testing will also be conducted following return to duty for a period <strong>of</strong> one<br />
(1) to five (5) years, with at least six (6) tests performed during the f irst<br />
year. The frequency <strong>of</strong> these tests will only be made known to the company, and<br />
are determined by the Substance Abuse Pr<strong>of</strong>essional.<br />
(<br />
Those employees who perform sa fety~se n s iti ve functions as defined in<br />
Section 4.0 <strong>of</strong> thls policy shall also be subject to testing on a random and<br />
un announce d basis.<br />
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7.2 T ESTING INTEGRITY<br />
Testin"g shall be conducted in a manner to assure a high degree <strong>of</strong><br />
accuracy and reliability and using techniques, equipment, and laboratory<br />
facilities which have been approved by the U.S. Depart ment <strong>of</strong> Health and<br />
Human Service (DHHS), All testing will be conducted consistent with the<br />
procedures put forth in Title 49, CFR, Part 40, as amended. The procedures<br />
will be performed in a private, confidential manner and every effort will be made<br />
to protect the employee, the integrity <strong>of</strong> the drug testing procedure, and the<br />
validity <strong>of</strong> the test result.<br />
7 .3 SPECIMEN CONTROL<br />
A fede rally approved Chain <strong>of</strong> Custody and Control form (CDC) will accompany<br />
each test. Each form carri es a unique identification number that attributes the<br />
specimen to the correct individual. A non-Department <strong>of</strong> Transportation (DOT)<br />
Chain <strong>of</strong> Custody form will be used for the testing <strong>of</strong> any non-safety sensitive<br />
employee, or where testing is done under the exclusive authority <strong>of</strong> the transit<br />
system. In either case, the employee will not have access to these forms prior to<br />
the collection.<br />
7.4 SPECIMEN COLLECTION<br />
Urine specimens will be collected using the split specimen collection method<br />
described in Title 49, CFR, Part 40. An initial drug screen will be conducted on<br />
the prrmary urine specimen. For those specimens that are not negative, a<br />
confirmatory Gas Chromatography I Mass Spectrometry (GCIMS) test will be<br />
performed. The test will be considered positive if the amounts present are above<br />
the minimum thresholds established in Title 49, CFR, Part 40, as amended.<br />
7.5 BREATH TESTING<br />
Tests for Breath Alcohol Concentration (BAC) will be conducted utilizing a<br />
National Highway Traffic Safety Administration (NHTSA) approved testing device<br />
operated by a trained technician. If the initial test indicates an alcohol<br />
concentration <strong>of</strong> 0.02 or greater, a second, or confirmatory test will be performed<br />
to confirm the results <strong>of</strong> the initial test. The confirmatory test will be performed<br />
using a NHTSA approved evidential breath-testing device operated by a trained<br />
breath alcohol technician (BAT). The evidential breath-testing device (EBT) will<br />
identify each test by a unique sequential identification number. This number,<br />
time, and unit identifier will be provided on each printout. The printout along with<br />
an approved alcohol testin g form will be used to document the test, the<br />
SUbsequent results, and to attribute the test to the correct employee. The test<br />
will be performed in a private and confidential manner as req uired by Title 49,<br />
CFR, Part 40, as amended.<br />
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7.6 TEST RESULT<br />
Substance abuse or illegal misuse <strong>of</strong> Drescribed drugs: The test results<br />
from the laboratory will be reported to a Medical Review Officer (MRO). The<br />
MRO is a licensed physician with detailed knowledge <strong>of</strong> substance abuse<br />
disorders and drug testing. The MRO will review the test results to ensure the<br />
scientific validity <strong>of</strong> the test and to determine whether there is a legitim ate<br />
medical explanation for a confirmed positive test result. The MRO will contact<br />
the employee, notify the employee <strong>of</strong> the positive laboratory result, and provide<br />
the employee with an opportunity to explain the confirmed test result. Employees<br />
will have a maximum <strong>of</strong> three business days to contact the MRO upon summons,<br />
unless otherwise notified. Failure to contact the MRO within the allotted time will<br />
be considered as a confirmation <strong>of</strong> the positive result, without legitimate excuse.<br />
The MRO will subsequently review the employee's medical history and records to<br />
qetermine whether there is a legitimate medical explanation for a positive<br />
laboratory resu lt. If no legitimate medical explanation is found, the test will be<br />
verified positive and reported to the company program manager. If a legitimate<br />
explanation is determined, the MRO will report the test result as negative, within<br />
the context <strong>of</strong> this policy.<br />
Any STI employee that has a confirm ed positive drug test w ill be removed<br />
from his/her position, informed <strong>of</strong> education and rehabilitation programs<br />
available, and referred to a Substance Abuse Pr<strong>of</strong>essional (SAP) for<br />
assessment.<br />
Alcohol misuse: When an initial test indicates a breath alcohol content <strong>of</strong><br />
above 0.02 but less than 0.04, the employee will be allowed no less that fifteen<br />
(15) minutes, and no more than thirty (30) minutes before providing a<br />
confirmatory test. If after this period the test result remains above 0.02, the<br />
employee w ill be removed from duty *for eight hours unless a retest results<br />
in a concentration <strong>of</strong> less than 0.02. An alcohol concentration <strong>of</strong> 0.04 or<br />
greater will be considered .8 · positive alcohol test and in v iolation <strong>of</strong> this<br />
policy and a violation <strong>of</strong> the requirements set forth in Title 49, CFR, Part<br />
654 for safety-sensitive employees.<br />
* Employees will be removed from duty and will be subj ect to disciplinary action,<br />
up to and including termination under the authority <strong>of</strong> STI.<br />
7.6 SPLIT SPECIMEN<br />
Th e split specimen will be stored at the initial laboratory until the analysis <strong>of</strong> the<br />
primary specimen is com pleted. If the primary specimen is negative, th e split will<br />
be discarded. If the primary is positive, the split win be retained for testing if so<br />
requested by the employee through the MRO. Additionally the secondary will be<br />
tested for any other drugs the company requests. This test is intended to identify<br />
the presence <strong>of</strong> any substance, which is known to or believed to be an<br />
adulterating agent.<br />
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Testing <strong>of</strong> split specimens at the employee's request are at the expense <strong>of</strong> the<br />
employee. excepting when test was initiated under the reasonable suspicion or<br />
post accident requirements, as defined in Sections 8.2, and 8.3 <strong>of</strong> this policy.<br />
8.0 TESTING CATEGORIES<br />
All safety-sensitive employees are subject to the following testing requirements,<br />
as defined in Title 49 <strong>of</strong> the Code <strong>of</strong> I=ederal Regulations. However. where so<br />
noted, any STI employee may be subject to a specific testing procedure.<br />
8.1 PRE-EMPLOYMENT TESTING<br />
All safety-sensitive position candidates sha ll undergo urine drug testing prior to<br />
hire or transfer into a safety-sensitive position. Receipt by STI <strong>of</strong> a negative drug<br />
test result is required prior to the <strong>of</strong>fer for employment being effectuated. Failure<br />
<strong>of</strong> a pre-employment drug test will disqualify a candidate for employment with<br />
STI.<br />
Pre ~Tran sfe r: A pre-employment test will also be performed anytime an<br />
employee's status chang.es from non safety ~sensitive to safety-sensitive.<br />
Return From Leave: A pre-employment test will also be performed anytime<br />
an employee's safety ~sens itive status is held dormant for any period exceeding<br />
ninety (90) days.<br />
8.2 REASONABLE SUSPICION TESTING<br />
All STI employees may be subj ect to a reasonable suspicionlfitness for duly<br />
evaluation, and urine and/or breath testing when there are rea sons to<br />
believe that drug or alcohol use is adversely affecting job performance. A<br />
reasonable suspicion referral for testing w ill be made on the basis <strong>of</strong><br />
documented obj ective facts and circumstances, which are consistent with<br />
the shortRterm effects <strong>of</strong> substance abu se or alcohol misuse. One or more <strong>of</strong><br />
the following guidelines are observed for determining reasonable<br />
suspicionlfitness for duty testing:<br />
1) Physical signs and symptoms_ consistent with prohibited substance<br />
use or alcohol misuse.<br />
2) Evidence <strong>of</strong> the manuf?dure, distribution, dispensing, possession,<br />
or use <strong>of</strong> controlled substances, drugs, alcohol, or other prohibited<br />
substances.<br />
. 3) Occurrence <strong>of</strong> a serious or potentially serious accident or incident<br />
that may have been caused by prohibited substance abuse or<br />
alcohol misuse.<br />
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4) Physical altercations, assaults, and' flagrant disregard Of violations<br />
<strong>of</strong> established safety, security, Of other operating procedures.<br />
Reasonable sus'picion referrals must be made by a supervisor who is<br />
trained to detect the signs and symptoms <strong>of</strong> drug and alcohol use and<br />
when conclusion has been made that an employee may be adversely<br />
affected or impaired in his/her work performance due to possible<br />
prohibited substance abuse or alcohol misuse.<br />
\<br />
Due to the nature <strong>of</strong> this testing, an employee will be accompanied by a<br />
supervisor, until such time as the collection site has begun testing.<br />
8.3 POST-AcCIDENT T ESTING<br />
All sa fety~s en s itive employees will be required to undergo urine and breath<br />
testing if they are involved-in an accident while in the operation <strong>of</strong> a company<br />
'{ehiele that re sults in a fatality. This includes all surviving safety-sensitive<br />
employees that operated the veh icle and any other whose performance<br />
could have contributed to the accident. In addition, a post-accident test<br />
w ill be conducted if an accident results in injuries requiring immediate<br />
transportation to a medical treatment facility, or one or more vehicles<br />
incurs disabling damage, unless the operator can be completely<br />
discounted as a contributing factor to the accident.<br />
Following an accident, the safety-sensitive employee(s) will be tested as<br />
soon as possible, but not to exceed eight (8) hours for alcohol testing and<br />
thirty two (32) hours for drug testing. Any safety-sensitive employee<br />
involved in an accident must refrain from alcohol use for eight (8) hours<br />
following the accident or until he/she undergoes a post-accident alcohol<br />
test. Any safety-sensitive employee who leaves the scene <strong>of</strong> the accident<br />
w ithout justifiable explanation prior to submission to drug and alcohol<br />
testing will be considered to have refused the test, and will be immediately<br />
terminated. Employees tested under this provision w ill include not on ly the<br />
operations personnel, but any other covered employee whose performance<br />
could have contributed to the accident. Additionally, employees who are<br />
required to test under this section will be accompanied by a supervisor until such<br />
time as the collection site personnel have begun testing.<br />
'In some cases, where law enforcement personnel are on scene, employees may<br />
be required to submit to testing <strong>of</strong> their breath alcohol content. In such cases,<br />
wh ere law enforcement personnel are certified to perform such test, the results<br />
will be considered inclusive and obSBlved by the company as a valid postaccident<br />
alcohol test.<br />
8.4 RANDOM TESTING<br />
Employees in safety-sensitive positions will be subjected to random,<br />
unannounced testing. The selection <strong>of</strong> safety-sensitive employees for random<br />
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alcohol -testing will be made using a scientifically valid method that ensures each<br />
covered employee will have an equal chance <strong>of</strong> being selected, each time<br />
selections are made. The random tests will be unannounced and spread<br />
throughout the year. Tests may be conducted at any time during an employee's<br />
shift. Employees are required to proceed immediately. or within the time<br />
indicated to the co llection site upon notification <strong>of</strong> their random selection.<br />
Where the program manager receives the selection notice, and is also a safety<br />
sensitive employee, he/she will be requ ired to immediately proceed to the cl inic<br />
within the same business day <strong>of</strong> receipt.<br />
8 .5 RETURN TO DuTY TESTING<br />
Those empl6yees w ho liave tested positive during a drug or alcohol test,<br />
and entered an "EAP, within the criteria established in Section 6.5 <strong>of</strong> this policy,<br />
will be required, upon return to duty, to submit to a drug and alco hol test.<br />
He/S he must test negative on both a return to duty test and alcohol test<br />
(below 0.02 BAC) and be evaluated and released to duty by the Substance<br />
Abuse Pr<strong>of</strong>essional (SAP) before returning to work. A SAP is a licensed<br />
physician or certified psychologist, social worker, employee assistance<br />
pr<strong>of</strong>essional, or addiction counselor certified by the National Association <strong>of</strong><br />
Alcoholism and Drug Abuse Counselors Certification Commission or by the<br />
International Certification Reciprocity Consortium/Alcohol and Other Drug Abuse.<br />
The SAP must assess the employee and determine if the required treatment has<br />
been successfully completed.<br />
8.6 FOLLOW UP I EMPLOYEE ASSESSMENT TESTING<br />
Any employee who tests positive for the presence <strong>of</strong> illegal drugs or<br />
alcohol above the minimum thresholds set forth in Title 49, CFR, Part 40, as<br />
amended, and w here applicable in this policy will be referred for evaluation<br />
by a SAP. The SAP w ill diagnose and evaluate the employee to determine<br />
what assistance, if any, the employee needs in resolving problems<br />
associated with prohibited drug use or alcohol misuse.<br />
The assessment made by the SAP does not shield an employee from disciplinary<br />
action or guarantee employment or reinstatement with the company.<br />
If the employee is allowed to return to duty, he/she must properly fo llow the<br />
rehabilitation program prescribed by the SAP. The employee must have<br />
negative return to duty drug and alcohol test results, and be subject to<br />
unannounced follow up testing for a period <strong>of</strong> one (1) to five (5) years.<br />
9.0 RE-ENTRY AGREEMENT Procedure<br />
(' ".<br />
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Employees who re-enter their positions following the completion <strong>of</strong> an employee<br />
assistance program, as described in section 6.5 <strong>of</strong> this policy, must agree to<br />
comply with certain requirements ,as determined by Federal regulation, the<br />
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substance abuse pr<strong>of</strong>essional, and the company. Sucl1 an agreement must be<br />
documented and signed.<br />
The following is a list <strong>of</strong> some agreements:<br />
1) A release to work siatement from the SAP<br />
2) A negative test result for drugs and/or alcohol<br />
3) Agree to unannounced follow up testing for a period up to frve (5)<br />
years.<br />
4) A statement <strong>of</strong> work related behaviors<br />
5) Agreement to follow specified after care requirements with the<br />
understanding that violation <strong>of</strong> the agreement is grounds for<br />
immediate termination.<br />
10.0 RECORDS AND DISCLOSURE Procedure<br />
All drug and alcohol testing records will be maintained in a secure manner so Ihat<br />
disclosure <strong>of</strong> information to unauthorized persons does not occur. In addition, we<br />
are required to keep all documents associated with the testing procedure in a<br />
controlled environment, outside <strong>of</strong> personnel files. As such employees will not<br />
receive notice <strong>of</strong> documents circulating within these files.<br />
Information witl only be released in the following circumstances:<br />
1) To a third party only as directed by specific, written instruction <strong>of</strong><br />
the employee.<br />
2) To the decision-maker in a lawsuit, grievance, or other proceeding<br />
initiated by or on the behalf <strong>of</strong> the employee tested.<br />
3) To a subsequent employer upon receipt <strong>of</strong> a written request from<br />
the employee.<br />
4) To the National Transportation Safety Board during an accident<br />
investigation.<br />
5) To the Department <strong>of</strong> Transportation (DOT) or any DOT<br />
administration with regulatory authority over the company or any <strong>of</strong><br />
its employees, or to a State oversight agency authorized to oversea<br />
the company.<br />
6) To the employee upon written request.<br />
11.0 TRAINING REQUIREMENTS Procedure<br />
Safety-Sensitive employees: All safety sensitive employees are required to<br />
undergo a minimum <strong>of</strong> sixty (60) minutes <strong>of</strong> training on the signs and symptoms<br />
<strong>of</strong> ~rug use, including the effects and consequences <strong>of</strong> drug use on personal<br />
Page 14 <strong>of</strong>25
health, safety, and the work environment (see Form B). The training must also<br />
include manifestations and behavioral cues that may indicate prohibited ' drug<br />
use.<br />
Supervisor: All supervisors will also receive the above training upon becoming a<br />
safety sensitive employee. In addition, supervisors must undergo . sixty (60)<br />
minutes <strong>of</strong> reasonable suspicion training on the physical, behavioral, and<br />
performance indicators <strong>of</strong> probable drug use and sixty (60) minutes <strong>of</strong> additional<br />
reasonable suspicion training on the physical, behavioral, speech, and<br />
performance indicators <strong>of</strong> probable alcohol misuse.<br />
All training listed above must be satisfied one time, and prior to employee or<br />
candidate functioning in a safely-sensitive capacity, or supervising (where<br />
applicable) .<br />
Page 15 <strong>of</strong>25
•<br />
(<br />
i<br />
12.0 SYSTEM CONTACTS<br />
Any questions regarding this policy or any other aspect <strong>of</strong> the substance abuse<br />
prevention program or FT A Drug and Alcohol compliance should be directed to<br />
your supervisor. You may also contact the following company representative:<br />
Program Manager<br />
Name:<br />
Title:<br />
Address:<br />
Phone:<br />
Fax:<br />
Jason Snow<br />
Director Of Operations<br />
1705 S. Mountain Ave,<br />
Monrovia, CA 91016<br />
(626) 303-5030 Ext. 1205<br />
(626) 599-9933<br />
Substance Abuse Pr<strong>of</strong>essional (SAP)<br />
Name:<br />
Address:<br />
Phone:<br />
Fax:<br />
Medical Review Officer (MRO)<br />
Name:<br />
Address:<br />
Phone:<br />
Fax:<br />
Note: This form to be completed and posted in a common area within view <strong>of</strong> all<br />
employees at e8ch facility.<br />
Page 160f25
(<br />
14.0 APPENDIX<br />
Form A<br />
Form B<br />
Form C<br />
Form 0<br />
Form E<br />
Form F<br />
Form G<br />
List <strong>of</strong> STI safety-sensitive employees<br />
Employee training on facts about alcohol<br />
(2 pages)<br />
Pre-Employment Testing Acknowledgement<br />
Notice <strong>of</strong> Testing<br />
Reasonable Suspicion Summary<br />
Post-Accident Summary<br />
Policy Acknowledgement and Consent to Testing<br />
Page l7 0[25
(<br />
(<br />
SOUTHLAND TRANSIT, IN C.<br />
SUBSTANCE ABUSE PREVENTION<br />
FTA D RUG & ALCOHOL COMPLIANCE<br />
Safety-Sensitive Employees<br />
Position<br />
Project Manager(s)<br />
Road Supervisor(s)<br />
Bus Operators<br />
Team Leader/Dispatcher<br />
Mechanic(s)<br />
Authority Category<br />
SupelVisor<br />
Supervisor/Driver <strong>of</strong> revenue vehicle<br />
Driver <strong>of</strong> revenue vehicle<br />
Dispatcher <strong>of</strong> revenue vehicle<br />
Maintenance or repair <strong>of</strong> revenue vehicle<br />
(Form A)<br />
Page 18 <strong>of</strong>25
SOUTHLAND TRANSIT, ING.<br />
SUBSTANCE A BUSE PREVENTION<br />
FTA D RUG & A LCOHOL COMPLIANCE<br />
EMPLOYEE TRAINING<br />
FACTS ABOUT ALCOHOL<br />
Alcohol is a socially acceptable drug that has been consumed throughout the<br />
world fo r centuries, It is considered a recreational beverage when consumed in<br />
moderation for enjoyment and relaxation during social gatherings. However,<br />
when consumed primarily for its physical and 'mood altering effects, it is a<br />
substance <strong>of</strong> abuse. As a depressant, it slows down physical responses and<br />
progressively impairs mental fU(1ctions.<br />
Signs and Symptoms <strong>of</strong> Use<br />
• Du lled mental processes<br />
• Lack <strong>of</strong> coordination<br />
• Odor <strong>of</strong> alcohol on breath<br />
• Possible constricted pupils<br />
• Sleepy or stuporous condition<br />
• Slowed reaction rate<br />
• Slurred speech'<br />
Note: Except for the odor, these are general signs and symptoms <strong>of</strong> any<br />
depressant substance,<br />
Health Effects<br />
The chronic consumption <strong>of</strong> alcohol (average <strong>of</strong> three (3) servings per day <strong>of</strong><br />
beer [12 oz.], whiskey [1 oz,], or win [6 oz,]) over time may resu lt in tRe following<br />
health hazards:<br />
•<br />
•<br />
Decreased sexual functioning<br />
Dependency (up to 10 percent <strong>of</strong> all people who drink alcohol become<br />
physica lly and/or mentally dependent on alcohol and can be termed<br />
"alcoholic").<br />
• Fatal'liver diseases<br />
• Increased cancers <strong>of</strong> the mouth tongue, pharynx, esophagus, rectum, _breast,<br />
and malignant melanoma.<br />
• Kidney Disease<br />
• Pancreatitis<br />
• Spontaneous abortion and neonatal mortality<br />
(Form B)<br />
Page 19 <strong>of</strong>25
(<br />
(Facts about Alcohol pg. 2)<br />
• Ulcers<br />
• Birth Defects (up to S4 percent <strong>of</strong> all birth defects are alcohol rel ated).<br />
• Two-thirds <strong>of</strong> all homicides are committed by people who drink prior to the<br />
crime.<br />
• Two to three percent <strong>of</strong> the driving population is legally drunk at anyone time.<br />
This rate is doubled at night and on weekends.<br />
• Two-thirds <strong>of</strong> all Americans will be _ involved in an alcohol-related veh icle<br />
accident during their lifetimes.<br />
• The rate <strong>of</strong> separation and divorce in families with alcohol dependency<br />
problems is 7 times the average.<br />
• 40 percent <strong>of</strong> family court cases are alcohol problem related.<br />
• Alcoholics are 15 times more likely to commit suicide than are other segments<br />
<strong>of</strong> the population .<br />
• More than 60 percent <strong>of</strong> burns, 40 percent <strong>of</strong> falls, 69 percent <strong>of</strong> boating<br />
accidents, and 76 percent <strong>of</strong> private aircraft accidents are alcohol related.<br />
("'~.<br />
.,<br />
.,<br />
.,<br />
.,<br />
.,<br />
.,<br />
Annual Toll<br />
24,000 people will die on the highway due to the legally impaired driver<br />
12,000 more will die on the highway due to the alcohol-affected driver<br />
15,800 will die in non-highway accidents<br />
30,000 will die due to alcohol caused liver disease<br />
10,000 will die due to alcohol-induced brain disease or suicide<br />
Up to another 125,000 will die due to alcohol-related conditiQns or accidents<br />
Workplace Issues<br />
• it takes one hour for th e average person (150 pounds) to process one serving<br />
<strong>of</strong> an alcoholic beverage from the body_<br />
• Impairment in coordination and judgement can be objectively measured with<br />
as little as two drinks in the body.<br />
o A persan who is legally intoxicated is 6 times more likely to have an accid ent<br />
that a sober person. .<br />
(Form B)<br />
Page 20 <strong>of</strong>25
SOUTH LAND T RANSIT, INC.<br />
S UBSTANCE ABUSE PREVENTION<br />
FTA DRUG & ALCOHOL COMPLIANCE<br />
Pre-Employment Testing Acknowledgement<br />
Applicant Name:<br />
Address:<br />
Telephone:<br />
Position appl'ied for: _~_ ______ _____ _ ~'-_ _ _ _ _<br />
,,~,.<br />
,--<br />
As a requirement for employment with Southland Transit, Inc. all safety-sensitive<br />
position applicants must submit to a pre-employment USDOT drug screen, as<br />
required by Title 49, CFR, Part 653. Individuals who do not complete and sign<br />
th is form will not be considered for employment. Additionally, failure <strong>of</strong> this drug<br />
screen will be cause for denial <strong>of</strong> position,<br />
This document is not a contract for employment. As such, signing does not<br />
guarantee employment with Southland Transit, Inc,<br />
Signature: Date: _ _ , _ _ , __<br />
To be com~leted ~ comp'~Y proiect manager<br />
" ~_ _. _ - .' .. .,. ., . J •<br />
's' _ -. '"' .," < "~';T," ""-r.¥.;\:,:; :+! , - 4JI1~:',:<br />
,'~, ',. -. , __ :, : ! JU1)y
(<br />
(<br />
<<br />
SOUTHLAND T RANSIT, INC.<br />
S UBSTANCE ABUSE PREVENTION<br />
FTA DRUG & ALCOHOL COMPLIANCE<br />
Notice <strong>of</strong> Testing<br />
Employee Name: ______ _ _ _ _ __________ _<br />
Supervisor Authoriz!ng Test: _____ _ _ _ _ _ ______ _ _<br />
Collection Site:<br />
Addl"ess:<br />
1)<br />
Was employee transported:<br />
Yes<br />
No<br />
2)<br />
Was employee supervised:<br />
Yes<br />
No<br />
If yes, to 1 and/or 2, by whom:<br />
Sent on: Date: _ _ , _ _ , _ _<br />
Time: ___ _<br />
Testing Authority:<br />
DOT<br />
Non-DOT<br />
STI<br />
Testing Category:<br />
__ Pre-Employment<br />
Post-Accident*<br />
_<br />
Random<br />
_ Reasonable Suspicion""<br />
_<br />
_ Return-ta-Duty<br />
_<br />
_ Follow-up<br />
__ Retest (also check what retest type retest originated from)<br />
'Attach completed (Form F) .. Attach completed (Form E)<br />
Comments: ___ _ _ _ ___ _ _ _ _ ___________ _<br />
(Form D)<br />
Page 22 005
(<br />
.- ,.<br />
S'L :' .<br />
SOUTHLAND TRANSIT, INC.<br />
SUBSTANCE ABUSE PREVENTION<br />
FT A D RUG & ALCOHOL COMPLIANCE<br />
Reasonable Suspicion Summary<br />
This form can only completed by a supervisor who has been trained to detect the<br />
signs <strong>of</strong> drug andlor alcohol misuse.<br />
Employee Name:<br />
Position:<br />
Observation Date: __ , __ ,_ _ Time: ________ _<br />
Unusual Circumstances for observation: _ _____ ___ _ _ ___ _<br />
I,<br />
(,~-~\<br />
Objective Facts<br />
Behavior:<br />
Appearance: _ _ ___ ____ ____ ___ ___ ______ _<br />
Speech:<br />
Odor:<br />
Other:<br />
Supervisor Name: ___ ___--;::----c:::-Oate <strong>of</strong> Training: __,_ _ ,_ _<br />
(Form E)<br />
Page 23 <strong>of</strong>25
(<br />
-..• ~~<br />
,<br />
.-; ;<br />
(<br />
SOUTHLAND TRANSIT, INC.<br />
SUBSTANCE ABUSE PREVENTION<br />
FTA DRUG & ALCOHOL COMPLIANCE<br />
Post-Accid ent Summary<br />
Employee Name:<br />
Position:<br />
Dale af Accident: __ , __ , __ Time: _________ _<br />
Did Accident result in ...<br />
1) __ F alalily 2) __ Disabling damage to any vehicle involved<br />
3) __ Injury requiring immediate transport t6 a medical facility<br />
If yes to 1, employee shall be tested.<br />
If no to 1, but yes to 2 and/or 3, was the employee completely discounted as a<br />
contributing factor?<br />
_ _ Yes __ No<br />
If no, employee shall be tested.<br />
If yes, explain:<br />
Additional Comments:<br />
(Form F)<br />
Page 24 <strong>of</strong>2S
N- .. ·'..,,· .• ·•·<br />
(<br />
(<br />
SOUTHLAND T RANSIT, INC.<br />
SUBSTANCE ABUSE PREVENTION<br />
FTA D RUG & ALCOHOL COMPLIANCE<br />
Policy Acknowledgement and Consent to Testing<br />
--,-,--c=---cc-.,---:--,.--,--' acknowledge that 1 have received a copy <strong>of</strong> the<br />
Southland Transit, Inc. Substance Abuse Prevention policy, and fu lly understand<br />
that as an employee I must consent to submit to a drug test and/or an alcohol<br />
test when required by Federal law, or where otherwise stated in the policy. I also<br />
authorize the release <strong>of</strong> all test results obtained during the testing procedure(s) to<br />
the transit system and it's designated Medical Review Officer and Substance<br />
Abuse Pr<strong>of</strong>essional.<br />
I understand that refusal to submit to testing or providing false information in<br />
connection with a test may result in disciplinary action, up to and including<br />
termination.<br />
Employee Signature<br />
Supervisor<br />
Dale<br />
Original:<br />
Copy to:<br />
Personnel File<br />
Employee and<br />
Drug & Alcohol File<br />
(Form G)<br />
Page 25 <strong>of</strong>25
(<br />
EXHIBIT 10<br />
1"'-"'.."<br />
I '
(<br />
BB&T Insurance Services <strong>of</strong> California, Inc.<br />
June 18, 2009<br />
B8&T - John Burnham Insurance Services<br />
750 B Street, Suite 2400<br />
San Diego, CA 92101<br />
(619) 231 -1010 Fax (619) 236-9134<br />
CA Ucenso If 0619252<br />
<strong>City</strong> <strong>of</strong> <strong>Glendale</strong><br />
<strong>City</strong> Clerks Office<br />
613 East Broadway. #110<br />
<strong>Glendale</strong>, CA 91205<br />
Re: G&S Transit, In c.; dba: <strong>City</strong> Cab<br />
Evidence <strong>of</strong> Insurance Coverage<br />
To Whom It May Concern:<br />
This letter hereby serves as confinnation and evidence Ihal "first dollar" business automobile insurance coverage is<br />
provided by t1\!: ~ollowing policy:<br />
Carrier:<br />
Policy No.:<br />
I?olicy Teml:<br />
Mercuty Casualty Company<br />
AC1I086398<br />
June 21,2009 to June 21,2010<br />
In addition, the anached Cenificatc <strong>of</strong> Insurance adds the <strong>City</strong> <strong>of</strong> <strong>Glendale</strong>, its <strong>of</strong>ficers, agents and employees as an<br />
additional insured 10 the aforementioned policy.<br />
Please feel free 10 contllct our <strong>of</strong>fice should you have any questions 01" require additional information.<br />
l~,"k you, . C.<br />
~<br />
Phone: (619)525-2862<br />
Fax: (888) 328-1322<br />
Em: CCastaneda@BBandT.com<br />
Enclosure
~978 ( '<br />
~--------------~<br />
~;~A~C~O~R~D~" ~C~E~R=T:I:F~ICA~rE~O~F--,L~I~A~BlILil~T~Y~I~N~S~U~k~A~N~C~E~~~~;~~~!2~M~";~:='--l<br />
< .... \~,B&T-JohnBUrnhamrnsservl ces ~;;~~<br />
.ANO I ~}AS~~No~THE~F~<br />
11 I<br />
('- ." 750 B Street Suite 2400 (THE POll I ""''''''''-'--1<br />
San Diego, CA 92101 .-<br />
1~:~R~ 1 -1010 I ~ I ii=' --~<br />
G&S Transit, Inc. ~<br />
dba: <strong>City</strong> Cab<br />
7955 San Fernando Road<br />
Sun Valley, CA 91352<br />
~O!.f'NY ~ BEEN I<br />
' .~.' .. '~~<br />
'""''' "<br />
:: INSURED: WITH RESPECT TO INHICH nus CE~TIF~~~~- :~~~.a:DING<br />
DESCRIBeD IiEREIN IS SUBJECT TO ALL THE TERMS. EXCLUSIONS AND CONDITIONS OF SUCH<br />
r~v~ 1 ayp~DC~~r ____________________________ ~<br />
,""""M'" ~~ UMn<br />
I CLAIMS w.oE ~ OCCUR<br />
D'd, 2,500<br />
B<br />
IAC11066398 06/21/10 COMBINED SINGlE UMlT<br />
(Ea I
------------,(<br />
IMPORTANT<br />
If the certificate holder Is an ADDITIONAL INSURED, lhe policy(ics) must be endorsed. A slalement<br />
on this certificate does not confer right;; \0 the certificate holder in lieu <strong>of</strong> such endorsement(s).<br />
If SUBROGATION IS WAIVED, subject 10 the terms and conditions <strong>of</strong> Ihe policy, certain policies may<br />
require an endorsement. A slalement on Ihls certificate does not confer tights to Ihe certificate<br />
holder in lieu <strong>of</strong> such endorsement(s).<br />
DISCLAIMER<br />
Tho Certilicale <strong>of</strong> Insurance on the reverse side <strong>of</strong> Ihis form does not conslilule a contract between<br />
Ihe issuing Insurer(s), 'authorized represenlalive or producer, and Ihe certificate holder, nor does it<br />
affirmatively or negatively amend, extend or aller the coverage afforded by the policies listed thereon.<br />
ACORD 25-S (2001108) 2 <strong>of</strong> 2 #S3729695/M3729659
(0<br />
cACORD_ CERTIFICA'I E OF LIABILITY INSURA~CE<br />
PRoounR<br />
Marsh Risk & Insurance Services<br />
license No. 0437153<br />
777 South figueroa Street<br />
los Angeles, CA 90017<br />
Altn: Anna M. Martinez - Ph: (213) 346 5653<br />
629872-WC-2009<br />
G&S:<br />
INSUIl;EO<br />
G&S Transit, Inc.<br />
dba: <strong>City</strong> Cab<br />
7955 San Fernando Road<br />
Stn Valley, CA 91352<br />
DolTE (Idt.l100IYVYVJ<br />
0712212009<br />
THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION<br />
ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE<br />
HOLDER. THIS CERTIFICATE DOES NOT AMENO, EXTEN D OR<br />
ALTER THE COVERAGE AFFORDEO BY THE POLICIES BELOW.<br />
INSURERS AFFORDING COVERAGE<br />
NAIC '<br />
1NSlR£R.o.: liberty Mutual Insurance Company 23043<br />
INSURER 9:<br />
INSt.IRER c:<br />
INSUl.ERD:<br />
INSURER E:<br />
~'~~ ~<br />
COMMCRCW. GENERAl UABIUlY<br />
f- ~ ClAIMS MotIlE D OCCUII<br />
h<br />
r-<br />
COMBINEO SINGlE Ul.llt<br />
(E.-=idon)<br />
IS<br />
IT<br />
I'<br />
ClAIMS IMDE<br />
COVERAGE AS RESPECTS me OPERATIONS Of G&S TRANSIT, INC. DBA: CITY CAB<br />
l05-000685040-01<br />
CANCELLATION<br />
SHOULD Io.HV OF THE A801'~ DESC~IBED POlICIES B~ ColHCELLtO DEFORE THE<br />
i<br />
, ..... ,<br />
I<br />
CITY OF GLENDALE<br />
633 E. Broadway,'3OO<br />
GLENDALE, CA 91208<br />
ACORD 25 (2001/oB)<br />
EXPIRolTIO N OolTE THEREOf, THE ISSIlING INSURER Will ENDEA.VOR TO toIII.IL<br />
~ DUS W ~ITT EN NDT K:E TO TH E CERTIfiCATE HOLDER N.l.MEO TO THE LEfT,<br />
BUT F~LURE TO DO SO SHII.LL IMPOSE NO ODlIiJATION OR UII.BlUrv Of ,\Ny KINO<br />
UPON THE IN SURE~, ITS II.GEHTS OR REPFlUEHUTlI'ES.<br />
A::lAA~~~fli\ ::n~~~~:JnINl
(<br />
.. '.<br />
IMPORTANT<br />
If the certificate holder is an ADDITIONAL INSURED, the poJlcy(ies) must be endorsed. A statement<br />
on this certificate does not confer rights to the certificate holder in lieu <strong>of</strong> such endorsement(s).<br />
If SUBROGATION IS WAIVED, subjectto the terms and conditions aftha policy, certain policies may<br />
require an endorsement A statement on this certificate does not confer rights to the certificate<br />
holder in lieu <strong>of</strong> such endorsement(5).<br />
,<br />
,.<br />
DISCLAIMER<br />
The Certificate <strong>of</strong> Insurance on the reverse side <strong>of</strong> this form does not constitute a contract between<br />
the issuing insurer(s), authorized representative or producer, and the certificate holder, nor does it<br />
affirmatively or negatively amend, extend or alter the coverage afforded by the policies listed thereon.<br />
Acord 25 (2001/08)<br />
Reverse <strong>of</strong> Page 1
7955 San Femando Road<br />
Sun VaUe)', CA. 9135 2-<br />
rei (818) 252 1670<br />
Fax (818) 252 1607<br />
G&S TRANSIT MAIVAGEMENT.Inc.<br />
; ." "<br />
. . ~ • .. .' :~ :.: " I '<br />
' .
11r. Jano Baghdanian<br />
November 23, 2009<br />
Page 2<br />
This schedule is extremely conservative and it is OUI goal to obtain eNG, hybrid, or propane<br />
replacement vehicles at a much more aggressive rate than is referenced.<br />
In an effort to achieve our goal we have been speaking and meeting ",1(11 dealerships and Clean<br />
Energy in an effort to find vchicles that ",~ll best serve both the <strong>City</strong> and the drivers. Over the<br />
past couple <strong>of</strong>montbs we have finally received infonnaljoll which has given us confidence that<br />
we will be able to obtain vehicles that wjJJ allow us to continue' to provide a fleet that is over<br />
73 % green sooner than the target date listed above.<br />
Please also see attachments GI0, GIl, G12, G 13, G 14 aod G 15 <strong>of</strong> this letter for vehicle model<br />
years, fleet composition and percentage <strong>of</strong> "green" and specialty vehicles after annual vehicle<br />
. replacements. .<br />
We look fOfW'ard to working with the <strong>City</strong> aud look fOIWard to your input. Please feel free to<br />
contact me at my <strong>of</strong>fil'c (8 18-394-4235) or on my cell (818-388-1519)_<br />
Sincerely,<br />
I'Ylt1.1L~ 'h<br />
S ~1t7fAt.c-/':'J1lYY><br />
Martin Shatakhyan<br />
General Manager
Vebicle repl::\cement plan for year 2010 Attachment G 10<br />
G&S Transit Management, Inc. dba <strong>City</strong> Cab<br />
MODEL YEAR I Fleet composition<br />
2010R 02 03 04 05 06 TOTAL %<br />
After After<br />
Replacement Replacement<br />
CNG, Hybrid,<br />
Propane<br />
"GREEN" 0 0 0 0 0 0 0 0<br />
Regular Minivan<br />
"RMV' . 2 0 0 0 0 0 2 13.33<br />
Wheelchair<br />
Minivan<br />
"Whlv.I:V" 0 0 0 0 0 0 0 0<br />
Sedan 0 2 4 1 5 1 13 86.66<br />
Total 2 2 4 1 5 1 15<br />
R - number <strong>of</strong> the vehicles to be replaced in 2010
Vehicle replacement plan for year 2011 Attachment G 11<br />
G&S Transit Management, Inc. dba <strong>City</strong> Cab<br />
MODEL YEAR I Fleet composition<br />
2010' 201lR 03 04 05 06 TOTAL . %<br />
After After<br />
Replacement Replacement<br />
CNG, Hybrid,<br />
Propane<br />
"GREEN" 0 1 0 0 0 0 1 6.66<br />
Regular Minivan<br />
"Rl\1V' 2 0 0 0 0 0 2 13.33<br />
Wheelchair<br />
Minivan<br />
"WhMV" 0 1 0 0 0 0 1 6.66<br />
Sedan 0 0 4 1 5 1 11 73.33<br />
Total 2 2 4 1 5 1 15<br />
~ - number <strong>of</strong> the vehicles replaced in 2010<br />
R- number <strong>of</strong>the vehicles to be replaced in 2011
Vehicle replacement plan for year 2012 i\ttachment G 12<br />
G&S Transit Management, Inc. dba <strong>City</strong> Cab<br />
MODEL YEAR I Fleet composition<br />
2010* 20n* 2012R 04 05 06 TOTAL %<br />
After After<br />
Replacement Replacement<br />
CNG, Hybrid,<br />
Propane<br />
"GREEN" 0 1 3 0 0 0 4 26.66<br />
J3,.egular Minivan<br />
"RMV' 2 0 1 0 0 0 3 20.00 .<br />
Wheelchair<br />
Minivan<br />
"WhlVrV" 0 1 0 0 0 0 1 6.66<br />
Sedan 0 0 0 1 5 1 7 46.66<br />
Total 2 2 4 1 5 1 15<br />
*- number <strong>of</strong> the vehicles replaced in calendar year<br />
R- number <strong>of</strong>thevehic1es to be replaced in 2012
Vehicle replacement plan for year 2013 Attachment G 13<br />
G&S Transit Management, Inc. dba <strong>City</strong> Cab<br />
MODEL YEAR/Fleet composition<br />
2010* 2011* 2012* 2013R 05 06 TOTAL %<br />
After After<br />
Replacement Replacement<br />
CNG, Hybrid,<br />
Propane<br />
"GREEN" 0 1 3 1 0 0 5 3333<br />
Regular Minivan<br />
"RMV' 2 0 1 0 0 0 3 20.00<br />
Wheelchair<br />
Minivan<br />
"WhMV" 0 1 0 0 0 0 1 6.66<br />
Sedan 0 0 0 0 5 1 6 40.00<br />
Total 2 2 4 1 5 1 15<br />
*- number <strong>of</strong> the vehicles replaced in calendar year<br />
R- number <strong>of</strong> the vehicles to be replaced in 2013
Vehicle replacement plan for year 2014<br />
Attachment G 14<br />
G&S Transit Management, Inc. dba <strong>City</strong> Cab<br />
MODEL YEAR I Fleet composition<br />
CNG, Hybrid,<br />
Propane<br />
"GREEN"<br />
2010* 2011* 2012* 2013* 2014R 06 TOTAL<br />
After<br />
%<br />
After<br />
Replacement Replacement<br />
o 1 3 1 5 o 10 66.66<br />
Regular Minivan<br />
uRMV'<br />
2 ' 0<br />
1 o o<br />
o 3 20.00<br />
.Wheelchair<br />
Minivan<br />
"WhiVIV"<br />
o 1<br />
o o o<br />
o 1 6.66<br />
Sedan<br />
o<br />
o<br />
o o o<br />
1 1 6·66 ·<br />
Total<br />
2 2<br />
4 1 5<br />
1 15<br />
*- number <strong>of</strong> the vehicles replaced in calendar year<br />
R- number <strong>of</strong> the vehicles to be replaced in 2014
Vehicle replaceJJ?cnt plan for year 2015<br />
Attachment G 15<br />
G&S Transit Management, Inc. dba <strong>City</strong> Cab<br />
MODEL YEAR<br />
2010* 20U* 2012* 2013* 2014* 201SR TOTAL<br />
After<br />
Replacement<br />
%<br />
After<br />
Replacement<br />
CNG, Hybrid,<br />
Propane<br />
"GREEN" 0 1 3 r 5 1 U 73.33<br />
Regular Minivan<br />
"R!\1V' 2 0 1 0 0 0 3 20.00<br />
Wheelchair<br />
Minivan<br />
''WhI\1V'' 0 1 0 0 0 0 1 6.66<br />
Sedan 0 0 0 0 0 0 0 0<br />
Total 2 2 4 1 5 1 15<br />
* - number <strong>of</strong> the vehicles replaced in caJendaryear<br />
Rp number <strong>of</strong> the vehicles to be replaced in 2015
MINUTES<br />
REGULAR MEETING<br />
GLENDALE TRANSPORTATI ON & PARKING COMMISSION<br />
JANUARY 25,2010<br />
The regular meeting <strong>of</strong> the <strong>Glendale</strong> Transportation & Parking Commission (TPC) <strong>of</strong> Monday, January<br />
25,2010 was called to order at 6:10 pm by Chairperson Welch.<br />
ROLL CALL<br />
COMMISSIONERS PRESENT:<br />
Commissioner Fuad<br />
Commissioner Sahakian<br />
Commissioner Yacoubian<br />
Commissioner Weisman<br />
Chairperson Welch<br />
STAFF PRESENT:<br />
Jano Baghdanian, Traffic and Transportation Administrator<br />
Tad Dombroski, Parking Manager<br />
Alina Morshidian, Administrative Analyst<br />
Maria Maldonado, License Investigator<br />
Steve Rodriguez, License Investigator<br />
Christina Sansone, General Counsel- Public Works<br />
Anush 8eglaryan, Commission Secretary<br />
POSTING OF AGENDA<br />
The agenda for the Monday, January 25, 2010 regular meeting <strong>of</strong> the <strong>Glendale</strong> Transportation<br />
and Parking Commission was posted by Friday, January 22, 2010 before 5:30 p.m. on the<br />
bulletin board outside <strong>of</strong> <strong>City</strong> Hall.<br />
APPROVAL OF MINUTES<br />
The minutes <strong>of</strong> the December 7, 2009 special meeting were approved as written.<br />
ORAL COMMUNICATI ON<br />
Discussion is limited to items NOT a part <strong>of</strong> this agenda. Each speaker is allowed five minutes.<br />
The Commission may question the speaker but there will be no debate or decision.<br />
,<br />
Chairperson Welch opened the public hearing for this item, and there was (1) speakers for this<br />
item.<br />
1. Herbert Molano<br />
ACTION ITEMS<br />
5 (a). Report Regarding Application for Renewal <strong>of</strong> an Owner's Permit to<br />
Operate Taxicab SelVice in the <strong>City</strong> <strong>of</strong> <strong>Glendale</strong> by G&S Transit<br />
Managemenl, Inc. DBA <strong>City</strong> Cab<br />
(1) Motion to approve the application with findings for an Owner's Permit<br />
to operate Taxi Cab Service in the <strong>City</strong> <strong>of</strong> <strong>Glendale</strong> by G&S Transit<br />
Management, Inc. DBA <strong>City</strong> Cab.<br />
(2) Motion to deny the application for an Owner's Permit to G&S Transit<br />
Management, Inc. DBA <strong>City</strong> Cab and continuing the matter with no further<br />
public notice 10 February 22,2010.
Jano Baghdanian, Traffic and Transportation Administrator, introduced this item to the<br />
Transportation and Parking Commission and provided an overview. Mr.<br />
Baghdanian explained the process and background <strong>of</strong> how an owner's permit is obtained and<br />
the ordinance dealing with owner's permits and renewals. He provided a background and<br />
summary on the current applicant - G&S Transit Management Inc., DBA <strong>City</strong> Cab who has<br />
submitted an application for renewal <strong>of</strong> owner's permit to operate taxicab service in the <strong>City</strong><br />
<strong>of</strong> <strong>Glendale</strong>. Mr. Baghdanian stated that under the public convenience and necessity, <strong>City</strong><br />
Cab has meet the requirements that are necessary to continue to operate a taxi service in the<br />
<strong>City</strong> <strong>of</strong> <strong>Glendale</strong>, and staff is recommending the approval <strong>of</strong> the renewal <strong>of</strong> the owner's<br />
permit. Chairperson inquired about the nUIlJ.ber <strong>of</strong> permits and the renewals <strong>of</strong> other cab<br />
companies. Mr. Baghdanian stated there is a 5 year expiration and that all will be coming to<br />
the Commission within the next year or two. The issue <strong>of</strong> ownership was raised by the<br />
commission and Mr. Baghdanian referred the issue to Ms. Sansone, who explained to the<br />
Commission that the issue at hand is more <strong>of</strong> a public convenience and necessity one more<br />
so than ownership.<br />
Commissioner Fuad inquired as to whether the Commission may look behind taxi<br />
corporation;5 and consider who are the owners/investors. Ms. Sansone stated that<br />
corporations are separate legal entities under the law regardless <strong>of</strong> whether they have the<br />
same corporate <strong>of</strong>ficers. If a corporation is in good standing with the Secretary <strong>of</strong> State,<br />
meets the requirements <strong>of</strong> the <strong>Glendale</strong> Municipal Code and other laws, the Commission<br />
would not inquire any further into the corporate structure. As the Code is currently written, the<br />
Commission cannot deny a permit simply because the applicant corporation has the same<br />
corporate <strong>of</strong>ficers as another taxicab corporations unless there are further facts in the record<br />
to show that the public convenience and necessity have not been met because <strong>of</strong> the<br />
existence <strong>of</strong> common corporate <strong>of</strong>ficers in more than one taxi corporation.<br />
Chairperson Welch opened the public hearing for this item, and there were (3) speakers for<br />
this item:<br />
1. Herbert Milano<br />
2. John Gantus<br />
3. Sheldon Baker<br />
The public hearing closed and the TPC held a discussion on the item. Commissioner Yacoubian<br />
stated that she believes the public necessity and convenience has been met. Commissioner<br />
Sahakian agreed with Commissioner Yacoubian and he added that he is concerned with the<br />
procedures the <strong>City</strong> has in place to regulate the industry, such as how we measure response<br />
time. Commissioner Sahakian proposed that we begin measuri ng the response time and that we<br />
look at owner's permit renewal dates. He stated that we look at the permit that expires last and<br />
set aU the renewals to expire at that date, but that the permits will stili be issued to the same<br />
companies. He also proposes the formation <strong>of</strong> a sub~committee, to draft procedures to regulate<br />
industry. Chairperson Welch commented on how there is no competitive bidding process in this<br />
taxi cab allocation system. Mr. Baghdanian mentioned extending the expiration date wh ile these<br />
issues are being looked into. Commissioner Fuad stated he is in favor <strong>of</strong> approving now for<br />
maybe the four years and not the five. Commissioner Weisman moved the motion with the<br />
discussed modifications and Commissioner Sahakian seconded the motion to approve owners<br />
permit to operate taxicab service in the <strong>City</strong> <strong>of</strong> <strong>Glendale</strong> by G&S Transit Management, Inc. DBA<br />
<strong>City</strong> Cab until December 15, 2013. The vote was as follows:<br />
Commissioner Fuad<br />
Commissioner Sahakian<br />
Commissioner Yacoubian<br />
Commissioner Weisman<br />
Chairperson Welch<br />
Aye<br />
Aye<br />
Aye<br />
Aye<br />
Aye
INFORMATION & UPDATE<br />
6. Proposed Preferential Parking for the 100-300 block <strong>of</strong> Windsor Road,<br />
between Brand Boulevard and <strong>Glendale</strong> Avenue.<br />
Jano Baghdanian, Traffic and Transportation Administrator, introduced this item to the<br />
Transportation and Parking Commission and provided an update and brief overview. Mr.<br />
Baghdanian stated that staff had received a petition for the implementation <strong>of</strong> a preferential<br />
parking program on Windsor Road between <strong>Glendale</strong> Avenue and Brand Boulevard. The<br />
petitioner requested the petition due to concerns from residents about employees <strong>of</strong> nearby<br />
businesses parking on-street on Windsor Road and therefore impacting the on-street parking<br />
available for the residents. The petition is being processed and a staff report has been<br />
prepared for presentation to TPC. There was a meeting with the auto dealers <strong>of</strong> Brand<br />
Boulevard and they expressed concerns with the implementation <strong>of</strong> the preferential parking<br />
program and that could have implications for their customer/employee parking. They<br />
requested the item be postponed to give them some time to meet with <strong>City</strong> staff and discuss<br />
the long/short term solutions. The Chamber <strong>of</strong> Commerce also has approached the <strong>City</strong> and<br />
asked that we look at this issue from a larger scale and not just one street at a time. Mr.<br />
Baghdanian stated that this item wi ll be brought back to the Commission in the February TPC<br />
meeting.<br />
Chairperson Welch opened the public hearing for this item, and there were (6) speakers for<br />
this item:<br />
1. Razmik Grigorian<br />
2. Reggie Louie<br />
3. Johnny Harrison<br />
4. Rich Roche<br />
5. Annette Vartanian<br />
6. Herbert Milano<br />
The public hearing closed and the TPC held a brief discussion on the preferential parking<br />
issue that was presented.<br />
Commissioner Yacoubian brought up the issue <strong>of</strong> having a moratorium; Mr. Baghdanian<br />
stated that it is a possibility and referred to legal counsel, Chris Sansone. Ms. Sansone stated<br />
that in order to place a moratorium, an ordinance would be required. Commissioner Sahakian<br />
brought up variances and what it will take to have the TPC provide input to the planning<br />
commission when it comes to new development or IT trip generations or parking tables and<br />
provide their input. Mr. Baghdanian stated that it is possible, but it will have to go to <strong>City</strong><br />
Council for their consideration but that we will get further information.<br />
COMMISSION/STAFF COMMENTS/UPDATES<br />
ADJOURNMENT<br />
Mr. Baghdanian stated that a rolling calendar is in the works. He stated that the Mobility Plan<br />
and many other related items will be brought to the Commission within the next six months.<br />
For the March meeting, there will be two traffic calming items. In April, there will be a few<br />
Mobility Plan items which will be presented. In the May meeting, all the pedestrian safety<br />
efforts that are currently underway will be presented, along with an overview. He also<br />
mentioned a presentation which will be presented to <strong>City</strong> Council on the potential for a high<br />
speed rail, which Commission will be informed <strong>of</strong> time/date. Commissioner Fuad inquires<br />
about the Bicycle Master Plan, and Mr. Baghdanian stated it will be brought back to<br />
Commission.
Chairperson Welch adjourned the meeting at 8:55 pm with no objection.
MOTION<br />
Moved by Commissioner HEISHAN I seconded by<br />
Commissioner HELen , that upon consideration afthe application,<br />
public records, !'ep0l1s und aU dOClimclltmy evidence submit1ed with regard to the upplication for<br />
renewnl or an owner's permit to operate taxicab service in the Cily <strong>of</strong> Glenda le and hrlVing had n<br />
public hearing on the subject application, the TrnnspOl1ation & Paddng Com mission hereby<br />
approves the application <strong>of</strong>G&S Transit Management, Inc. DBA <strong>City</strong> Cab, 7955 San Fernm.1do<br />
Road, SUIl Vn lley, CA 91352, for an owner's permit to operale lifieen (15) vehicles for faxicab<br />
service in the <strong>City</strong> <strong>of</strong> Olen dale based upou the following ftndings:<br />
1. To Ihe extent the ttpplicant has been required, the applicant hfls complied with all lel'nlS<br />
and conditions <strong>of</strong> Title 5, Chapter 5.84 <strong>of</strong> the <strong>Glendale</strong> Municipal Code. 1995.<br />
Up 10 this point Ihe applicant has met nil applicable requirements and has signed a<br />
statement on Ihe application indicating fhal if approved they wiU comply with all<br />
rcq\liremcnts, iucluding tbe eight-ycil l' vehicle age requirement.<br />
2. Thc applicant has proven by a preponderance <strong>of</strong> the evidencc that public convcnicnce and<br />
necessity requires the operation <strong>of</strong> the vehicles fot· which the permit npplication WflS mnde<br />
in IIml:<br />
iI.<br />
Publie COllvcnience and necessity was demonstrated based on lettcrs <strong>of</strong> support<br />
provided by thc applicant dUl'iug the pel'lni! review process.<br />
3. Pursuant 10 Section 5.84.090.BA <strong>of</strong>lhe <strong>Glendale</strong> Municipal Code. 1995, the color<br />
scheme, nmnc and insignia to be \lscd on the vehicle is not in conflict wi th those llsed by<br />
any olher laxicnb vehicle service in Glcndalc.<br />
4. The apemlot's permit shnll expire on De cclUbe~ 2013.<br />
Vote 8S follows:<br />
Ayes: FUAD, YACOUBIAN, I-lEIS~IAN, SAHAKIAN. \-lBLCH<br />
Noes:<br />
Absent:<br />
Abstain:<br />
" Motion passed on January 25, 2010 Regular Hecting <strong>of</strong> the Traffic & Transportation<br />
Commission.<br />
GcneralCOul1'P\lWiOWOIkS
CITY OF GLENDALE CALI FORN IA<br />
REPORT TO TRANSPORTATION & PARKING COMMISSION<br />
January 25, 2010<br />
AGENDA ITEM<br />
Report Regarding Application for Renewal <strong>of</strong> an Owner's Permit to Operate Taxicab Service in<br />
the <strong>City</strong> <strong>of</strong> <strong>Glendale</strong> by G&S Transit Management, Inc. DBA <strong>City</strong> Cab<br />
(1) Motion to approve the application with findings for an Owner's Permit to operate<br />
Taxicab Service in <strong>Glendale</strong> by G&S Transit Management, Inc. OBA <strong>City</strong> Cab<br />
(2) Motion to deny the application for an Owner's Permit to G&S Transit Management,<br />
Inc. DBA <strong>City</strong> Cab and continuing the mailer with no further public notice to February<br />
22,2010<br />
COMMISSION ACTION<br />
Public Hearing 0 Ordinance 0 Consent Calendar 0 Action Item ~Report Only 0<br />
Approved for January 25. 2010 calendar<br />
ADMINISTRATIVE ACTION<br />
Submitted<br />
Stephen M. Zurn, Director <strong>of</strong> Public Works<br />
Prepared<br />
Alina C. Morshidian, Administrative Analyst<br />
Reviewed<br />
Jano Baghdanian, Traffic & Transportation Administrator<br />
Christina Sansone, General Counsel<br />
Rebecca Granite-Johnson, Executive Analyst<br />
RECOMMENDATION<br />
Siaff respectfully recommends tllat the Transportation and Parking Commission approve the<br />
application for renewal <strong>of</strong> an owner's permit to operate fifteen (15) taxicab vehicles in <strong>Glendale</strong><br />
by G&S Transit Management, Inc. DBA <strong>City</strong> Cab. <strong>City</strong> Cab is currently approved for 15 vehicles<br />
and is requesting to renew permits for the same number <strong>of</strong> taxicabs. A motion is attached for<br />
the Commission's consideration.
SUMMARY<br />
The applicant, G&S Transit Management, Inc. DBA <strong>City</strong> Cab, has been in business since 1994,<br />
and currently holds permits to operate taxicabs in many other cities within Southern California.<br />
The applicant appears to have established himself in the community. The Company is in full<br />
compliance with insurance requirements and the <strong>City</strong> is satisfied with the applicant's service to<br />
date.<br />
The applicant is seeking 10 renew permits for fifteen (15) vehicles already operating in <strong>Glendale</strong>.<br />
In the opinion <strong>of</strong> <strong>City</strong> slaff, the applicant submitted adequate evidence to show that renewing the<br />
permits for 15 <strong>City</strong> Cab taxis would be appropriate at this time.<br />
Currently, the <strong>City</strong> <strong>of</strong> <strong>Glendale</strong> has a taxicab cap <strong>of</strong> 82; thus no more than 82 taxicabs are<br />
allowed to legally operate in the <strong>City</strong> at one·time, unless the Transportation & Parking<br />
Commission (TPC) or <strong>City</strong> Council alters the cap. At this time, 81 taxicabs have received<br />
permits to operate in the <strong>City</strong>.<br />
Since <strong>City</strong> Cab wishes 10 renew permits to operate fifteen (15) vehicles in <strong>Glendale</strong>, and not<br />
increase Iheir fleet in the <strong>City</strong>, and since they are in good standing, slaff respectfully<br />
recommends that the Transportalion & Parking Commission approve the application for renewal<br />
<strong>of</strong> an owner's permit to operate 15 taxicab vehicles in <strong>Glendale</strong> by G&S Transit Management,<br />
Inc. DBA CIIy Cab. A motion is attached for the Commission's consideration.<br />
BACKGROUND<br />
On July 23, 2009, the <strong>City</strong> Clerk's Office received a renewal application for an owner's permit by<br />
G&S Transit Management, Inc. DBA <strong>City</strong> Cab, 7955 San Fernando Road, Sun Valley, CA<br />
9135210 operate fifteen (15) laxicab vehicles in <strong>Glendale</strong>. The applicant submitted an<br />
application to the <strong>City</strong> Clerk within the window specified in the <strong>Glendale</strong> Municipal Code (GMC).<br />
The following is an evaluation <strong>of</strong> G&S Transit Management, Inc. DBA <strong>City</strong> Cab's application for<br />
an owner's permit in accordance with Chapter 5.84 <strong>of</strong> the GMC.<br />
1. Applicant Information (GMC 5.B4.090.B.1 )<br />
G&S Transit Management, Inc. DBA <strong>City</strong> Cab is a duly incorporated business in the State <strong>of</strong><br />
California. The applicant has provided a certificate <strong>of</strong> domestic slock ownership and a<br />
current certificate <strong>of</strong> good standing issued by the California Secretary <strong>of</strong> State, which has<br />
been verified by <strong>City</strong> staff.<br />
2. Business AddressNehlcle Storage (GMC 5.84.090.B.2 and 5.84.090.8.5)<br />
The application states that the business address is 7955 San Fernando Road, Sun Valley,<br />
CA 91352. The dispatch <strong>of</strong> the vehicles will lake place at this business location. The<br />
vehicles are individually owned by the drivers and are therefore not stored at this location.<br />
3. Color Scheme/Logo (GMC 5.84.090.B.41<br />
The color scheme <strong>of</strong> the vehicles is black and yellow. The vehicles are black with a yellow<br />
ro<strong>of</strong>, hood and trunk. The lettering is white indicating ·CITY CAB~ across the driver's side <strong>of</strong><br />
the vehicle. Vehicle numbers is also indicated in a white color and located on front quarter<br />
panel <strong>of</strong> the vehicle on the driver's side. The telephone number is on the rear quarter panel<br />
and the toll-free number is marked on the trunk <strong>of</strong> the vehicle. The applicant 11as had this<br />
color scheme since the TPC approved their application in 1995. At Ihis time no other
operator or applicant has vehicles with this color scheme. Please see photos provided<br />
(Exhi bit A).<br />
4. Fare Schedule IGMC 5.84.090.B.6)<br />
The proposed rates <strong>of</strong> fare are:<br />
$2.65<br />
$0.30<br />
$0.30<br />
Flag Drop (First 1/9 mile <strong>of</strong> 37 seconds or fraction there<strong>of</strong>)<br />
For each additional 1/9 Mile or thereafter ($2.70 per Mile)<br />
For each 37 seconds <strong>of</strong> waiting time and/or traffic delay ($29. 19/hour wait)<br />
The applicant stated that at least one rate card is posted in each vehicle. These rates are<br />
higher than taxicab fares charged by San Gabriel Transit. Inc. DBA Bell Cab and People's<br />
Taxi which are currently operating in the <strong>City</strong> <strong>of</strong> <strong>Glendale</strong>. Please see the comparative<br />
matrix shown in Exhibit B for a comparison <strong>of</strong> rates and number <strong>of</strong> vehicle permits with<br />
existing providers. The applicant has certified thai all taxicabs are equipped with a taximeter<br />
that is in compliance with Sections 5.84.200 through 5.84.230 <strong>of</strong> the GMC.<br />
5. Experience (GMC 5.84. 090.B.6)<br />
G&S Transit Management has been operating <strong>City</strong> Cab in the <strong>City</strong> <strong>of</strong> <strong>Glendale</strong> since 1995.<br />
The applicant has been in business since 1994. The president <strong>of</strong> the company, Timmy<br />
Mardirossian, has extensive experience in taxicab and other types <strong>of</strong> public transportation<br />
services and has worked in transportation management positions since 1991. G&S Transi t<br />
Management is currently licensed to operate taxicab service in cities within Los Angeles<br />
County (Los Angeles, Burbank and Pasadena). Mr. Mardirossian is also the president <strong>of</strong> Tri<br />
<strong>City</strong> Transportation Systems, Inc., which operates Checker Cab and Yellow Cab. He is also<br />
the president <strong>of</strong> San Gabriel Transit, Inc., that operates Bell Cab.<br />
6. Insurance (GMC 5.84.380)<br />
If G&S Transit Management, Inc. DBA <strong>City</strong> Cab is approved for renewal <strong>of</strong> an owner's<br />
permit to operate taxicab vehiCles within the <strong>City</strong> <strong>of</strong> <strong>Glendale</strong>, pro<strong>of</strong> <strong>of</strong> insurance will be<br />
subject to the review and approval by the <strong>City</strong> <strong>of</strong> <strong>Glendale</strong>'s Risk Management <strong>of</strong>fice.<br />
7. Training<br />
G&S Transit Management, fnc. DBA <strong>City</strong> Cab has an extensive training prograrn for its<br />
drivers (including training for new drivers), dispatchers, and Customer Service<br />
Representative. <strong>City</strong> Cab's comprehensive training program for its drivers include driver and<br />
passenger safety focusing on proper use <strong>of</strong> safety belts, child safety restraints, safe driving<br />
speeds, turning maneuvers, following distances, weather conditions, defensive driving,<br />
sensitivity and empathy training, and highway driving, as well as sensitivity/disability<br />
awareness. Employees that have contact with the public must undergo customer service<br />
training.<br />
The applicant has supplied the <strong>City</strong> <strong>of</strong> <strong>Glendale</strong> with a copy <strong>of</strong> its operating plan, which<br />
addresses among others the following subjects: driver screening, vehicle dispatching, and<br />
vehicle maintenance, in addition to safety procedures, training and substance abuse<br />
programs.<br />
Drivers are tested for drugs and alcohol, and a drug free workplace is part <strong>of</strong> the orientation<br />
curriculum. Dispatchers must undergo forty hours <strong>of</strong> on-the-job training which includes an<br />
ovetvlew <strong>of</strong> taxicab service policies and procedures, map reading, automated and manual
dispatching systems and passenger sensitivity training. Customer Service Representat!ves<br />
are trained in phone etiquette, map reading, policies and procedures, the service area and<br />
passenger sensitivity.<br />
8. Vehicle Descri ptionlVeilicle Inspection Maintenance (GMC 5.84 .090,B.~ and 5.84,370)<br />
G&S Transit Management, Inc. DBA <strong>City</strong> Cab proposes to continue to operate fifteen (15)<br />
taxicab vehicles in <strong>Glendale</strong>. The applicant described the vehicles as being traditional four<br />
(4) seat passenger sedans. The applicant provided a list describing the vehicles tllat will be<br />
operating in <strong>City</strong> <strong>of</strong> <strong>Glendale</strong> which includes information such as unit number, year, make,<br />
Vehicle Identification Numbers, license pl ate , and seating capacity. All <strong>of</strong> th e vehicles are<br />
within the eight-year age requirement. G&S Transit Management, Inc. has a comprehensive<br />
vehicle Maintenance Program which contains preventive maintenance, repairs and record<br />
keeping. They have implemented a preventive maintenance inspection system. The system<br />
is PC based database that tracks and reports on scheduled preventive maintenance<br />
inspection. Furthermore, all drivers are required to perform a thorough pre-trip inspection <strong>of</strong><br />
their vehicles before providing service.<br />
9. Violations (GMC 5.84.110)<br />
According to the <strong>City</strong> Clerk's Office, no notice <strong>of</strong> violation has been issued to G&S Transit<br />
Management, Inc. DBA <strong>City</strong> Cab by the <strong>City</strong> <strong>of</strong> <strong>Glendale</strong>.<br />
10. References (GMC 5.84.090.B.8)<br />
The applicant provided five (5) wrilten pr<strong>of</strong>essional references and one (1) written personal<br />
reference. References were verified and were favorable to the applicant.<br />
11. Special Programs<br />
G&S Transit Management, Inc. DBA <strong>City</strong> Cab is the leader in the development <strong>of</strong> s<strong>of</strong>tware<br />
that supports taxicab operations for digital dispatch and operations management. This<br />
program improves the efficiency <strong>of</strong> taxicab operations. Other areas <strong>of</strong> special programs<br />
include Guaranteed Ride Home Program for employers <strong>of</strong> Rideshare Program, free rides<br />
during special times <strong>of</strong> the year in order to prevent drunk driving behaviors, and finding<br />
innovative approaches to providing service to ADA-eligible passengers, and special discount<br />
vouchers for senior citizens.<br />
G&S Transit Management is committed to operate "green- vehicles (eNG, propane, and<br />
hybrid). The company has provided the <strong>City</strong> their taxicab replacement program (Exhibit C)<br />
for the fifteen (15) vehicles currently operating in the <strong>City</strong> <strong>of</strong> <strong>Glendale</strong>.<br />
12. Public Conven ience and Necessity (5.84.1 03)<br />
This application is to renew an existing owner's permit for <strong>City</strong> Cab; therefore public<br />
convenience and necessity have previously been demonstrated in the issuance <strong>of</strong> an<br />
owner's permit for fifteen (15) vehicle permits to <strong>City</strong> Cab. The applicant also submitted a<br />
leiter from the CEO <strong>of</strong> a local medical facility who indica ted that <strong>City</strong> Cab drivers have been<br />
serving the facility for some time.<br />
Furthermore, G&S Transit Management, Inc. has operated <strong>City</strong> Cab since 1994 when<br />
incorporated, and has served <strong>Glendale</strong> clients since 1995. They have maintained their client<br />
base.<br />
The applicant submitted a statement <strong>of</strong> support from the <strong>City</strong> <strong>of</strong> Burbank's Community<br />
Development Department, the <strong>Glendale</strong> Surgery Center, Access Services, the Verdugo Hills<br />
Medical Associates, Jacob Orphali, M.D. and the Armenian Youth Association <strong>of</strong> California.
In addition, <strong>City</strong> Cab has maintained an on time service ratio <strong>of</strong> over 88% (service within 15<br />
minutes) in year 2008; and the same has improved to 91% in the first half <strong>of</strong> 2009. The<br />
applicant's Statement <strong>of</strong> Public Convenience and Necessity is attached as Exhibit D.<br />
Therefore, the applicant has satisfactorily met the requirements set forth in section 5.84.103<br />
<strong>of</strong> the GMC with regard to public convenience and necessity for fifteen (15) vehicles.<br />
G&S Transit Management, Inc. DBA <strong>City</strong> Cab has satisfied all Ihe conditions required per<br />
Chapter 5.84 <strong>of</strong> the <strong>Glendale</strong> Municipal Code for an Owner's Permit to operate taxicab vehicle<br />
service. Allhis time, slaff requesls approval <strong>of</strong> the attached motion findings for this operator.<br />
EXHIBITS<br />
A. Color picture <strong>of</strong> logo and scheme<br />
B. The comparative matri~ for a rates and number <strong>of</strong> vehicle permits with existing providers<br />
C. Taxicab Replacement Program<br />
D. Applicant's statement <strong>of</strong> public convenience and necessity
MOTION<br />
Moved by Commissioner ______________ _______ ___ ,<br />
seconded by Commissioner _________ ______ ___ _ _ _ _ _ ,<br />
that upon consideration <strong>of</strong> the application, public records, reports and aU documentary evidence<br />
submitted with regard to the application for renewal <strong>of</strong> an owner's permit to operate taxicab<br />
service in the <strong>City</strong> <strong>of</strong> <strong>Glendale</strong> and having had a public hearing on Ihe subject application, the<br />
Transportation and Parking Commission hereby approves the application <strong>of</strong> G&S Transit<br />
Management, tnc. DBA <strong>City</strong> Cab, 7955 San Fernando Road, Sun Valley, CA 91352, for an<br />
owner's permit to operate rirteen (15) vehicles for taxicab service in the <strong>City</strong> <strong>of</strong> <strong>Glendale</strong> based<br />
upon the following findings:<br />
A. To the extent the applicant has been required, Ihe app lican t has complied with all terms<br />
and conditions <strong>of</strong> Title 5, Chapter 5.84 <strong>of</strong> the <strong>Glendale</strong> Municipal Code, 1995.<br />
Up to this point the applicant has met all applicable requirements and has signed a<br />
statement on the application indicating that if approved they will comply with all<br />
requirements, including the eight year vehicle age requirement.<br />
8. The applicant has proven by a preponderance <strong>of</strong> the evidence that public convenience<br />
and necessity requires the operation <strong>of</strong> Ihe vehicles for which the permit apptication was<br />
made in Ihal:<br />
1. Public convenience and necessity was demonstrated based on lellers <strong>of</strong> support<br />
provided by Ihe applicant during Ihe permit review process.<br />
C. Pursuant to Section 5.84.090.B.4 <strong>of</strong> the <strong>Glendale</strong> Municipal Code, 1995, lhe color<br />
scheme, name and insignia tQ be used on the vehicle is not in conflict wi th those used by<br />
any other taxicab veh icle service in <strong>Glendale</strong>.<br />
Vote as follows:<br />
Ayes:<br />
Noes:<br />
Absenl:<br />
Abstain:<br />
Chairperson<br />
(;J 7', 6:.z:;--'· ::ll'BQ<br />
Motion approved at the ________ TPC meeling.<br />
~_S~f1~ ;!.rq~~<br />
WUOII Oel S'I
MOTION<br />
Moved by Commissioner ____________ _ ,seconded by<br />
Commissioner _ ____________, tha t arler conducting a public hearing on<br />
January 25, 2010 and upon the review and consideration <strong>of</strong> all materials and exhibits <strong>of</strong><br />
record, and receiving evidence, both oral and documentary, with regard to the application <strong>of</strong><br />
G&S Transit Management, Inc. DBA Ci ty Cab, 7955 San Fernando Road, Sun Valley, CA<br />
91352, for an owner's permit to operate fifteen (1S) vehicles for taxicab service in Ihe <strong>City</strong> <strong>of</strong><br />
<strong>Glendale</strong>, the Transportation & Parking Commission hereby continues the matter without<br />
further public notice \0 February 22, 2010, for the purpose <strong>of</strong> preparing findings in support <strong>of</strong><br />
DENIAL <strong>of</strong> said application.<br />
Vole as follows:<br />
Ayes:<br />
Noes:<br />
Abstain;<br />
Absent:<br />
Motion passed at the _________ , 2010 Transportation and Parking Commission<br />
meeting.<br />
Motion denied at the ________ TPC meeting.<br />
APPROVED AS TO FORM<br />
_&k~ -'=-'....,--_<br />
Geneml Cou6scI: Public Works<br />
1Jut.e.~_...-,<br />
. / · ;
Exhibit B<br />
2010 PERMITTED TAXI CAB PROVIDER RATES<br />
TAXI<br />
FLAG DROP ADDITIONAL<br />
PER HOUR<br />
OWNER<br />
WAITING TIME<br />
COMPANIES RATE MILE WAITING TIME<br />
1I9th mile @$0.30<br />
<strong>City</strong> Cab Company G & S Transit Management, Inc. $2.65<br />
(S2.70 Per Mile)<br />
ea. 37 sec. @SO .30 $29.19<br />
Timmy Mardirossian, President<br />
1/9th mile @ $0.30<br />
Checker Cab Tri-<strong>City</strong> Transportation Systems, Inc. 52.65<br />
($2.70 Per Mile)<br />
ea. 37 sec. @$0.30 S29.19<br />
Timmy Mardirossian, President<br />
Yellow Cab Tri-<strong>City</strong> Transportation Systems, Inc. 52.65<br />
1f9th mile@$0.30<br />
($2.70 Per Mile)<br />
ea. 37 sec. @SO.30 $29.19<br />
Timmy Mardirossian, President<br />
Bell Cab San Gabriel Transit, Inc. 52.45<br />
1!7th mile @ SO.35<br />
(S2.45 Per Mile)<br />
ea. 47.5 sec. @ $0.35 $26.53<br />
Timmy Mardirossian, President<br />
People's Tax! Gorgee Enterprises, Inc. $2.45<br />
1f7th mile@$0.35<br />
(52.45 Per Mi le)<br />
ea. 47.5 sec. @$0.35 526.53<br />
Petros Keshishian, President<br />
TOTAL<br />
LICENSES IN<br />
·COMPANY TOTAL VEHICLES PERMITTED FY 2009-2010<br />
Bell Cab 12 12<br />
Checker Cab 8 8<br />
<strong>City</strong> Cab Company 15 15<br />
People's Taxi 29 29<br />
Yellow Cab 17 17<br />
Total" 81 81<br />
- The GMC allows for 82 taxi licenses to be issued. Currently one (1) license is available to be issued.
"EXHnUT C"<br />
7955 SIIIl Femalldo Road<br />
Sun Valley, CA. 91352<br />
ToI(818)252 1670<br />
Fllx (818) 252 ! 607<br />
G&S TRANSIT MANAGEMEN,T,<br />
.<br />
Inc.<br />
..<br />
' ..'<br />
, . ' j ....<br />
dba <strong>City</strong> Cab<br />
November 23,2009<br />
Mr. Jano Baghdanian<br />
Administrator<br />
Traffic and Transportation Division<br />
<strong>City</strong> <strong>of</strong> <strong>Glendale</strong><br />
613 E. llroadway ,<br />
<strong>Glendale</strong>, CA 91206·4391<br />
Re: G & S Transit - Vehicle Replacement Program<br />
Dear Mr. Baghdanian:<br />
This letter shaH serve to outline our taxicab replacement program for the 15 vehicles currenlly<br />
operating ill the <strong>City</strong> <strong>of</strong> <strong>Glendale</strong>.<br />
G & S Transit is ded icated to providing the cities in which we oj)crate with "grccll" vehicles<br />
(CNG, Propane, or hybrid). As yOll are aware, the taxicab drivers own their vehicles. They are<br />
wil1ing to replace their taxicabs with clean air vehicles, however wanted to p\l1"chase eNG duc to<br />
the high cost <strong>of</strong> hybrid vehicles. Over the last couple <strong>of</strong> years, Ford slopped manufacturing CNG<br />
cars and the cost <strong>of</strong> rctr<strong>of</strong>itiing WCiS prohibitive. We have put an intemal program in place, and<br />
the drivers are aware that it will be mandatory that any rep lacement vehicle is a clean fuel<br />
vehicle, ancll hey agree with this direction.<br />
Additionally, we have seell an increase in the need for regular and wheelchair accessible<br />
minivans (specialty vehicles) to service the <strong>City</strong>. Therefore, \ve IUlVe inco rporated additional<br />
vails in our replacement program.<br />
The following is the schedule <strong>of</strong> vehicles which will be put into servicc replacing existing<br />
vehicles:<br />
2010 - 2 minivans<br />
201 1 - I wheelchair van and 1 clean fuel vehicle<br />
2012 - t minivan and 3 clean fuel vehicles<br />
2013 - I clean fuel vehicle<br />
2014 - 5 clean fw!1 vehicle<br />
2015 - 1 clean fucl vehicle
Ivfr. Jano Baghdanian<br />
November 23, 2009<br />
Page 2<br />
TIlls schedule is extremely conservative and it is our goal to obtain eNG, hybrid, OJ' propane<br />
replacement vehicles at a much more aggressive rate than is referenced.<br />
In au effort to achieve our goal we have been speaking and meeting with dealerships and Clean<br />
Energy in an effort to find vehicles that will best serve both the <strong>City</strong> and the drivers. Over the<br />
past couple <strong>of</strong> months we have finally received infonnalion which has giyen us confidence that<br />
we will be able to obtain vehicles that will allow us to continue"to provide a fleet that is over<br />
73% green sooner than the target date listed above.<br />
Please also see attachments G 1 0, GI l, G 12,013, G 14 and GIS <strong>of</strong> this lettcr for-vehicle model<br />
years, fleet composition and percentage <strong>of</strong> "greenlt and specialty yehicles after annual vehicle<br />
replacements. .<br />
We look forward to working with the <strong>City</strong> and look forward to your input. Please feel free to<br />
contact me at my <strong>of</strong>fi,e (818-394-4235) or on my cell (818-388-1519),<br />
Sincerely.<br />
Mw1in Shatakbyan<br />
General Manager
Vehicle replacement plan for year 2010 Attachment G 10<br />
G&S Transit Management, Inc. dba <strong>City</strong> Cab<br />
MODEL YEAR I Fleet composition<br />
2010R 02 03 04 05 06 TOTAL %<br />
After After<br />
Replacement Replacement<br />
CNG, Hybrid,<br />
Propane<br />
"GREEN" 0 0 0 0 0 0 0 0<br />
Regular Minivan<br />
"RMV' . 2 0 0 0 0 0 2 13.33<br />
Wheelc.hair<br />
Minivan<br />
"WhMV" 0 0 0 0 0 0 0 0<br />
Sedan 0 2 4 1 5 1 13 86.66<br />
Total 2 1. 4 1 5 1 15<br />
R - number <strong>of</strong> the vehicles to be replaced in 2010
Vehicle replacement plan for year 2011 Attachment G 11<br />
G&S Transit Management, Inc. dba <strong>City</strong> Cab<br />
MODEL YEAR I Fleet comp'osition<br />
2010' 20llR 03 04 05 06 TOTAL "%<br />
After After<br />
Replacement Replacement<br />
CNG, Hybrid,<br />
Propane<br />
"GREEN" 0 1 0 0 0 0 1 6.66<br />
Regular Minivan<br />
"RJ."\1V' 2 0 0 0 0 0 2 .13.33<br />
Wheelchair<br />
Minivan<br />
"WhMV" 0 1 0 0 0 0 1 6.66<br />
Sedan 0 0 4 1 5 1 11 73.33<br />
Total 2 2 4 1 5 1 15<br />
*- number <strong>of</strong> the vehicles replaced in 2010<br />
R- number <strong>of</strong> the vehicles to be replaced in 2011
Vehicle replacement plan for year 2012 Attachment G 12<br />
G&S Transit Management, Inc. dba <strong>City</strong> Cab<br />
MODEL YEAR I Fleet composition<br />
CNG, Hybrid,<br />
Propane<br />
"GREEN"<br />
~egular Minivan<br />
(jRl\1V'<br />
2010' 2011' 2012R 04 os 06 TOTAL<br />
After<br />
%<br />
After<br />
Replacement Replacement<br />
0 1 3 0 0 0 4 26.66<br />
2 0 1 0 0 0 3 20.00 .<br />
Wheelchair<br />
Minivan<br />
"WbMV"<br />
0 1 0 0 0 0 1 6.66<br />
Sedan<br />
0 0 0 1 5 1 7 46.66<br />
Total<br />
2 2 4 1 5 1 15<br />
*- number <strong>of</strong>the vehicles replaced in calendar year<br />
~- number <strong>of</strong> the vehicles to be replaced in 2Ul2
Vehicle replacement plan for year 2013 Attachment G 13<br />
G&S Transit Management, Inc. dba <strong>City</strong> Cab<br />
MODEL YEAR/Fleet composition<br />
2010' 2011" 2012" 2013R 05 06 TOTAL %<br />
After After<br />
Replacement Replacement<br />
CNG, Hybrid,<br />
Propane<br />
"GREEK" 0 1 3 1 0 0 5 33.33<br />
Regular Minivan<br />
"RMV' 2 0 1 0 0 0 3 20.00<br />
Wheelchair<br />
Minivan<br />
"Wb.MV" 0 1 0 0 0 0 1 6.66<br />
Sedan 0 0 0 0 5 1 6 40.00<br />
Total 2 2 4 1 5 1 15<br />
*- number <strong>of</strong> the vehicles replaced in calendar year<br />
R- number <strong>of</strong> the vehicles to be replaced in 2013
Vehicle replacement plan for year 2014 Attachment G 14<br />
G&S Transit Management, Inc. dba <strong>City</strong> Cab<br />
MODEL YEAR/Fleet composition<br />
2010* 2011* 2012* 2013* 2014R 06 TOTAL %<br />
After After<br />
Replacement Replacement<br />
CNG, Hybrid,<br />
Propane<br />
"GREEN" 0 1 3 1 5 0 10 66.66<br />
Regular Minivan<br />
"RM'V' 2 0 1 0 0 0 3 20.00<br />
. Wheelchair<br />
:Minivan<br />
"WhMV" 0 ' I 0 0 0 0 1 6.66<br />
Sedan 0 0 0 0 0 1 1 6.66 ,<br />
Total 2 2 4 1 5 1 15<br />
*7' number <strong>of</strong> the vehicles replaced in calendar year<br />
R- number <strong>of</strong> the vehicles to be replaced in 2014
Vehicle replacen;tent plan for year 2015 Attachment G 15<br />
G&S Transit Management, Inc. dba <strong>City</strong> Cab<br />
MODEL YEAR<br />
2010* 2011* 2012* 2013* 2014* 201SR TOTAL %<br />
After After<br />
Replacement Replacement<br />
CNG, Hybrid,<br />
Propane<br />
"GREEN" 0 1 3 r 5 1 11 73.33<br />
Regular :Minivan<br />
"RMV' 2 0 1 0 0 0 3 20.00<br />
Wheelchair<br />
Minivan<br />
"WbMV" 0 1 0 0 0 0 1 6.66<br />
Sedan 0 0 0 0 0 0 0 0<br />
Total 2 2 4 1 5 1 15<br />
*- number <strong>of</strong> the vehicles replaced in calendar year<br />
R- number <strong>of</strong> the vehicles to be replaced in 2015
,<br />
"EXHIBIT D"<br />
<strong>City</strong> <strong>of</strong> <strong>Glendale</strong><br />
This is a renewal application for taxicab servIce for the <strong>City</strong> <strong>of</strong> <strong>Glendale</strong> basedpn the public<br />
convenience that has been previously established by the <strong>City</strong>.<br />
Previously the Transportation and Parking Commission established Ihe Need and Necessity for 82<br />
operating taxicab permits In fhe <strong>City</strong> <strong>of</strong>,<strong>Glendale</strong>.<br />
Presently Ihere are 81 aclual permits issued as follows: Checker Cab - 8, Tri-<strong>City</strong> Yellow Cab - 17,<br />
<strong>City</strong> Cab· 15, Peoples Taxi - 29 and Bell Cab - 12. G&S Transit Management. dba <strong>City</strong> Cab, Is<br />
asking to be reissu~d 15 permits for this renewal period.<br />
<strong>City</strong> Cab Company has maintained an on lime service ratio <strong>of</strong> 88%, (service within 15 minutes) with<br />
111,494 orders served during 2008. For the first six months <strong>of</strong> 2009 the on-time performance has<br />
improved to 91 % with 46,960 orders served.<br />
Burbank Bob Hope Airport taxicab business Is down more th an 20%. Regular taxi business is down<br />
19.93% in <strong>City</strong> <strong>of</strong> <strong>Glendale</strong> (first six months <strong>of</strong> 2009 compared to first six months <strong>of</strong> 2008) and<br />
more than 20% in Burbank and Pasadena, also in <strong>City</strong> <strong>of</strong> Los Angeles. Opening <strong>of</strong> -Americanadepartment<br />
stores and residential complex did not generate additional business for taxicabs as<br />
expected. G&S Transit Management has 15 taxicabs exclusively licensed in <strong>City</strong> <strong>of</strong> <strong>Glendale</strong>.<br />
The transportation needs <strong>of</strong> the <strong>Glendale</strong> community are being met in an outstanding manner by<br />
the current fleet <strong>of</strong> taxis. All "special needs~ passengers are being serviced by the existing fleet. The<br />
hotels, hospitals and local businesses are being serviced in a very timely and pr<strong>of</strong>essional manner.<br />
The recant addition <strong>of</strong> "taxi slands" during the past year has enabled the taxis to stage themselves<br />
through out Ihe community thus providing timely service while not adding to the congestion on the<br />
streets or pollution in the area.<br />
In conclusion, since the current taxis are keeping the transportation needs <strong>of</strong> <strong>Glendale</strong> serviced on<br />
time, in clean vehicles and with pr<strong>of</strong>essional drivers, there is not a need to increase the operating<br />
fleet in <strong>Glendale</strong>. An increase in' the operating neet would only cause the drivers to suffer a<br />
substantial reduction in their incomes without improving llle already superior service the <strong>City</strong> <strong>of</strong><br />
<strong>Glendale</strong> is experiencing.<br />
G&S Transit Management, Inc. Page 39
CITY OF GLENDALE<br />
NOTICE OF APPEAL<br />
eIT'( CLERK<br />
1010fEB-9 PH 2:47<br />
PART A NOTICE TO APPELLANT (please Read Carefully):<br />
J. This (orm mus', be prepar~ and filed in oiplicalc within fifteen (l 5) days <strong>of</strong> tlle date <strong>of</strong> the decision being<br />
'PJ"'led,<br />
2. Every question must be answered.<br />
3. Ifa question doe.s nol apply. you must answer "does not apply" or words 10 tllal effect. .<br />
4. Failure to properly fil l out this notice or failure to make a sufficient statement ora case in this notice. even jf<br />
in facl you have valid and sound grounds for appeal, may cause your appeal 10 be dismissca fonhwith.<br />
S. Attach additional pages for long answtrS.<br />
6. Prior to complcLing this fonn you should read ·the uniform appeal procedure GMC. J995, Chapler 2.88,<br />
attached. If Jl is not anached. ask for il.<br />
PART B APPEAL BACKGROUND INFORMATION /./ .(i-./.. QC:<br />
1<br />
. )<br />
, ~ f II ./7 f.~ '?6d c,,:
PART C<br />
,_<br />
-<br />
STATEMENT OF .... .J.ROR:<br />
. '.<br />
. 13. , D? )'o.u cC?~ I,epd thaI there was 3 "iolalion <strong>of</strong> a specific provision <strong>of</strong> law which fonns the basis for lhis appeal?<br />
, c ''. . y" 1i1I. No.' tJ<br />
b. If you answer (a:' ,a" is "Ye~ ,. s ~ t e each specir~] rqvision <strong>of</strong> law you conlend was violaled.<br />
~:to.t:..,,~ JU. ... ~ (<br />
2a. Do you contend that the board, commission or <strong>of</strong>ficer exce.erlerl its authority by virtue <strong>of</strong> any <strong>of</strong> the provisions<br />
<strong>of</strong> law given in answer "lb"1 Yes ~ No 0<br />
b, If your answer to "2a" is "Yes", · icate which prov·sions and slate speclficallY 'each act which was in excess <strong>of</strong><br />
authority: ~~<br />
3a, Do you contend !hal the board, commission or <strong>of</strong>ficer (ailed to fulfill a mandatory duty by any provision <strong>of</strong> law<br />
given in answer to "l b"? Yes~ No D . . . ,. ,<br />
b. If you answer to" " is "Ye " tale ,hlch pravi ion nd the specific du ty which It (ailed [0 cxercisc.<br />
43. Do you contend that the board, commission or <strong>of</strong>ficer refused [0 hear or consider certain facts before rendering its<br />
decision? Yes !Xl No 0 .<br />
b. If your answer to "4a" is "Yes", stale each such (act and for each fact, slate how it should havc changed the act,<br />
detennination or ruJing: . "1<br />
,)""" 4;Hadit .",,-~d- (<br />
Sa. Do you contend that the evidence before lhe b03J"d, c~mmission or orrK:er was insufficient 0c.l9adequale to<br />
support its action, delennination or ruling or any specific finding in SupP0rlthere<strong>of</strong>'? Yes ~ No 0<br />
b. lfyour answer 10 ·'Sb" is "Yes", state wh e~i:~+ was necessary but lacking:<br />
. - , (<br />
6a. Do ·you contend Ihat you have new evidence <strong>of</strong> malenal facts no! previously presented, which if considered<br />
should change the act, dClcnninalion, or ruling? Ycs D No ~ .<br />
b. If your answer 10 "6a" is "Yes", Slale each new material ract not previously presented to [he board, comrllission<br />
or <strong>of</strong>ficer, (and for each racl Slate why it was not avai lablc or with the exercisc or reasonable diligence could nOl<br />
have been discovered and presenled previously by appellant).<br />
The foregoing slatements contained in PART B and PART C, above, are true lind correct to the best <strong>of</strong> my<br />
koowlodg' ",d boli,r.·<br />
..---.-c- , , '-{- l( I ;c<br />
.~'i. 1 ,L.- ~ )oJ ~<br />
'1-/0<br />
Filed:<br />
Appeal received by 5jIY ClerklZoning Administrator<br />
BY:P;)h~<br />
Appeal Fee $/tJO ,,(J<br />
R" dp' No . I J ? $1(<br />
(if applicable)<br />
(<br />
,
ATI'ACHMENT __ ~( _ _ ____ _ ___ _<br />
Please be advised that I represent G&S Transit Management, Inc" a California corporation, dba<br />
<strong>City</strong> Cab ("0&3"), which js the current holder <strong>of</strong> fIfteen (15) Taxicab Owners' Permits<br />
("Penni Is") ill the <strong>City</strong> <strong>of</strong> <strong>Glendale</strong>, California. This shall serve as an appeal from the<br />
determination <strong>of</strong> the Traffic and Transportation Conunission <strong>of</strong>lhe <strong>City</strong> <strong>of</strong> <strong>Glendale</strong> (hereinafter<br />
referred to as "Commission"), taken all January 25, 20 10. Tlus appeal is made pursuant to<br />
SectiollS 5.84. 115 and 2.88 aflhe <strong>Glendale</strong> Municipal Code.<br />
Tlus appeal is brought on the grounds that the Conurussioll failed to give due consideration to all<br />
<strong>of</strong> the facts and recommendations <strong>of</strong> staff, and denied G & S a renewal <strong>of</strong> its Permits for the five<br />
(5) year period pennitled under the <strong>Glendale</strong> Municipal Code, and recommended by staff, and<br />
which den ial was inconsistellt with the past pnlctiecs <strong>of</strong> the Commission andlol' the <strong>City</strong> Council<br />
<strong>of</strong> the <strong>City</strong> <strong>of</strong> <strong>Glendale</strong>.<br />
In addition, the appli cation and business plan snbmitted to lhe <strong>City</strong> by G & S called for a<br />
systematic, and continual replacement <strong>of</strong> current taxicab vchicles with upMto-date "green"<br />
vehicles. The plan was hased on a period <strong>of</strong> fi ve (5) years, based upon a Dve (5) year renewal <strong>of</strong><br />
the Permits, which is permitted under the <strong>Glendale</strong> Municipal Code, and which has been the past<br />
practice <strong>of</strong> the 90mmission aDd/ol' the <strong>City</strong> Council. Th..iswas denied by the COtlunissioJl in its<br />
decision on G & S's application. It will be difficult to accomplish this plan in less than five (5)<br />
years.<br />
Further, the CommissiOll indicated its intent to sholi'en future renewals so that all permit§ would<br />
expire on the same date. This will create fulther hardships in upgrading fleets and is a major<br />
policy sbift by the Commission, as opposed to the <strong>City</strong> Council.<br />
· 1·
· BAKER, OLSON, LECROY & DANIELIAN<br />
A LAW CORpORATION<br />
OALtERIA OfFIC E TOWER<br />
lOOWEST BROADWAY, SUITE flOO<br />
GLENDALE, CAUfORNIA 91210<br />
TElEPHONE 181B) 502,uoo<br />
FAC$ I/.Ue (61B)241·~<br />
W(;BSIlE;WttN 90!.ptAW COM<br />
SHElDON S. IlAKER<br />
ERIC OlSON<br />
CHARLES L tECROY, UI<br />
AASEN O.r.NlElloVl<br />
ANAHITA Z. fERASAT<br />
Hynee S. KOlANJWl<br />
OF COUNSEL<br />
JOHN J. JACOBSON<br />
JOHN ~l OANT\JS<br />
fAEDERICK L SIMMONS<br />
March 4, 20 10<br />
By Hand and by Email<br />
Honorable Frank Quintero, Mayor<br />
Honorable Laura Friedman, Council Member<br />
Honorable John Drayman, Council Member<br />
Honorable David Weaver, Council Member<br />
Honorable Ara Najarian, Council Member<br />
<strong>City</strong> <strong>of</strong> <strong>Glendale</strong><br />
613 East Broadway, Suite 220<br />
<strong>Glendale</strong>, CA 91206-4394<br />
Re:<br />
Notice <strong>of</strong> Appeal <strong>of</strong> G&S Transit Management, Inc.<br />
dba <strong>City</strong> Cab dated 02/09/10<br />
Honorable Mayor and Members <strong>of</strong> the <strong>City</strong> Council:<br />
This letter is to give you our reasoning for filing the above Appeal from the<br />
Transportation and Parking Commission Decision <strong>of</strong> January 25,2010.<br />
The basis behind the Appeal is that at the Commission hearing, the<br />
Commission's decision was made at a time when further public input was<br />
inappropriate. While the Commission voted to renew the application <strong>of</strong> G&S, it<br />
was for a fou r-year period, rather than the requested and customary five-year<br />
period. Further, the Commission expressed an -intent" to have all cab permits <strong>of</strong><br />
all companies expire simultaneously. This action by the Commission causes<br />
concern in that there is no /egal requirement that all permits expire<br />
simultaneously and both the action by the Commission and the expressed<br />
"intent" <strong>of</strong> the Commission are a change from existing past practices <strong>of</strong> the <strong>City</strong><br />
Council and the CommIssion. We suggest that the ramifications <strong>of</strong> such a<br />
decision are very significant, and represent a change in policy, which we believe<br />
requires the members <strong>of</strong> <strong>City</strong> Council to express their thoughts.<br />
Among the considerations are the following:
Honorable Major and <strong>City</strong> Council Members<br />
March 4, 2010<br />
Page 2<br />
1. The G&S application contains a business plan, as requested by the<br />
<strong>City</strong>, and was based on a five~year renewal. The five-year term is<br />
esse ntial because <strong>of</strong> the economic implication <strong>of</strong> several <strong>of</strong> the key<br />
elements <strong>of</strong> the business plan, such as the conversion <strong>of</strong> cabs to green<br />
cabs. A period less than five years upsets the business plan as<br />
presented. At the hearing, th ere was little or no discussion given to<br />
that implication <strong>of</strong> a reduced permit period on the business operation<br />
and none was given as to what is now expected under the G&S<br />
business plan. The drivers will be asked to make significant capital<br />
investments in newer "green" cars, and without the assurance and<br />
comfort <strong>of</strong> a five-year permit, it can be expected th at many <strong>of</strong> them<br />
may balk. Financing cou ld also be difficult to obtain. A five-year plan<br />
cannot be done in four years. G&S was not asked to do so.<br />
2. If the shorter period was adopted under an agenda <strong>of</strong> "competition" or<br />
"monopoly", then that is an issue that needs airing by the Councjl. In<br />
fact, there is no monopOly. There are two distinctly separate<br />
ownerships <strong>of</strong> the cab companies in <strong>Glendale</strong>. Competition already<br />
also exists among the drivers.<br />
3. There is no legal requirement for the Commission in the future to put<br />
all cab licenses fOf renewal at the same time. As a result, it is an<br />
"intention" only and not a "policy." However, Commi ssion members<br />
stated that G&S was not in default in any manner and was abiding by<br />
all the terms <strong>of</strong> the permit. If the "intention" is not followed through,<br />
G&S is penalized with a shorter period , is faced with confusion in its<br />
business plan, and other operators are not subject to the same rules.<br />
Those implications were not discussed by the Commission.<br />
4, On the other hand, if tile "intention" is carried out, other applica nts will<br />
have an even shorter period <strong>of</strong> time for a business plan to be carried<br />
out. We understand the next round <strong>of</strong> renewals are scheduled to be in<br />
November 201 1, which would give a new permit period <strong>of</strong> only two (2)<br />
years - again significantly impacting the expectation <strong>of</strong> a business plan<br />
which would maximize the use <strong>of</strong> "green" cars in <strong>Glendale</strong>. The result,<br />
more likely than not, may be business as usual with no creative<br />
changes, such as green cabs and other potential improvements within<br />
<strong>Glendale</strong> for the riding public. There was no discussion <strong>of</strong> these<br />
implications by the Com mission.<br />
Based upon the above, the Appeal was filed in order to give the <strong>City</strong><br />
Council an opportunity to express their views and to consider the implications <strong>of</strong>
Honorable Major and <strong>City</strong> Council Members<br />
March 4, 2010<br />
Page 3<br />
the action by the Commission, and establish an appropriate policy for <strong>Glendale</strong> to<br />
be followed by all operators as we ll as the Commission in the future.<br />
Should you or olhers have questions with regard to th is matter, please do<br />
not hesitate to contact us.<br />
Very truly yours,<br />
Sheldon S. Baker<br />
<strong>of</strong> BAKER, OLSON, LeCROY & DANIELIAN<br />
John M. Gantus<br />
<strong>of</strong> JOHN M. GANTUS & ASSOCIATES<br />
SSB/JMG/c<br />
cc:<br />
Transportation & Parking Commission Members<br />
Commissioner Marc JacQubian, by hand and email<br />
Comm issioner Aram Sahakian, by hand and email<br />
Commissioner Wi lliam Weisman, by hand and email<br />
Commissioner Peter Fuad, by hand and email<br />
Commissioner Christopher, by hand and ema il<br />
Mr. Jano Baghdanian, by hand and email
5,S·tOIO<br />
\I ~<br />
E-;
5.84.010<br />
shall be painted a distulc-tive color for the purpose-<strong>of</strong><br />
identification.<br />
"Commission" means d1e transponation aud parking<br />
commission.<br />
"Dial-a-ride vehicle" means and includes every<br />
motor vehiclc which has a distulct color or commercial<br />
appearance used in the business <strong>of</strong> carrying passengers<br />
to various destinations; and which is hired<br />
from a public or private garage by one (1) or more<br />
persons; to varying destinations and rolltes which are<br />
under the joint control <strong>of</strong> the driver and the passengers<br />
being carried therein; for a compensation which<br />
is fixed in accordance with the distance traveled by<br />
zonc.<br />
"Driver" mcans and includes every person who<br />
drives or is in actual physical control <strong>of</strong> any automobile<br />
for hire, dial-a-ride vehicle, jitney, nonernergency<br />
medical vehicle, or tax.icab.<br />
"Jitney" means and includes every motor vehicle<br />
<strong>of</strong> a distinct color or commcrcial appearance used in<br />
the business <strong>of</strong> carrying passengers; and which is<br />
hired from any fixed stand or location, or is hail ed;<br />
and which travels along a fixed route; for a compensation<br />
which is fixed in accordance with the distance<br />
traveled.<br />
"Motor vehicle" means every self-propelled vehicle<br />
used for transportation <strong>of</strong> persons over the publie<br />
highways otherwise than upon fi xed rai ls or tracks.<br />
"Nonemergency medical vehicle" means cvery<br />
vehicle, operated or hired from a public or private<br />
garage for a fixed compensation and used for the<br />
tran sportation <strong>of</strong> the sick, injured, invalid, cOllvalescent,<br />
infinn orothelwisc incapacitated persons whose<br />
medical conditions require medical trallsportation<br />
services but do not require emergency services or<br />
equipment durulg transp0l1.<br />
"Owner" means and includes every person ownuig<br />
or directing the general operation <strong>of</strong> any automobile<br />
for hire, dial-a-ride vehiclc, jitney, nonemergency<br />
medical vehicle, or taxicab for hire.<br />
"Person" means a natural persoll, corporation,<br />
partnership or any other business entity.<br />
"Public conven ience and necessity" means fitting<br />
or suited to the public need; there is both a present<br />
and future apparent reasonable need for use <strong>of</strong> the<br />
service, and tbe public highways and public welfare<br />
are not unduly burdened by such sen'icc. A case <strong>of</strong><br />
··public convenience and necessity·· exists where a<br />
transp0l1ation business is ready, able and willing to<br />
serve the public generally without discrimination,<br />
with reasonable efficiency, at a reasonable price, and<br />
which includes the criteria sct forth under Sections<br />
5.84.100 and 5.84.103 <strong>of</strong>thi!> chapter.<br />
"Taxicab" means and includes every motorvehicle<br />
<strong>of</strong> a distinct color or commercial appearance used in<br />
the bu si ness <strong>of</strong> carrying passengers; and which is<br />
rented from a publi c or private garage or any fixed<br />
stand or location, or is hailed, the desti nation and<br />
route <strong>of</strong> which are under the exclusive control <strong>of</strong> the<br />
passengers being carried therein.<br />
"Taxicab stand" means and includes a publ ic place<br />
alongside the curb <strong>of</strong> a street or elsewhere in the city<br />
which has been des ignated by the director <strong>of</strong> public<br />
works as reserved exclusively for the use <strong>of</strong>taxicabs.<br />
"Taximeter" means and iuc/udes a mechanical or<br />
electronic instrument or device by which the charge<br />
for hire <strong>of</strong> a passcngcr-canying vehicle is mechanically<br />
or electronically calculated and registered, either<br />
fo r distance traveled, or for waiting timcor both,<br />
and upon which such charge is indicated by means <strong>of</strong><br />
figu res. (O,·d. 5552 § 1,2007: Ord. 5223 § I, 1999:<br />
O,·d.5 139§ I, 1996: Ord. 5048 §§ 1-3, 1994: prior<br />
code §§ 20-1-20-9.1)<br />
5.84.020 License/penni( required.<br />
A. Every owner and driver shal l obtain a permit<br />
as required by this chapter. In addition, a ~eparate<br />
license shal l be obtained for every motor vehicle operated<br />
pursuant to this chapter.<br />
B. The amount or rate <strong>of</strong> any pemlit, license or<br />
other fee shall be established and/or modified by<br />
resolution <strong>of</strong> the city council. The schedule for such<br />
fees shal l remain on file and be ava ilable in the <strong>of</strong>fice<br />
<strong>of</strong> the city clerk. The city clerk shall review the fees<br />
charged at least once annually and shall , with the approval<br />
<strong>of</strong> the city manager, recommend changes to<br />
the collncil when appropriate. (Ord. 5048 § 4, 1994:<br />
prior code § 20-1 0)<br />
225<br />
(GJen .... 1e Supp. NQ. 1 f. 5-(7)
5.84.090<br />
sider and grant the applicatioll for an owncr's penni!<br />
outside <strong>of</strong> the established time period.<br />
B. App lication Requirements. No owne·r's pennil<br />
shall be issued until the applicant (1) has deposited<br />
with the city clerk a permit application fee and all<br />
other sums <strong>of</strong> money as may be required under this<br />
code; and (2) has submiued an application to the cify<br />
clerk [or an owner's penni! containing true and con·eel<br />
infonnation, verified under oath. No owner's pennit<br />
application conta ining false or omitted infonnation on<br />
the application fOlm shall be deemed to be accepted.<br />
The application shall include, but 110t be limited to, the<br />
fo llowing infonnation:<br />
1. Applicant TnfOlmation. Iftheapplicanl is a sole<br />
proprietorship: the owner's name, age, citizenship,<br />
residence and business addresses, and residence and<br />
business telephone numbers.lfthe applicant is a partnerShip<br />
or limited partnership: the names, ages, citizenship,<br />
business and residence addresses and telephone<br />
numbers <strong>of</strong> caeb partner. If one or more <strong>of</strong> the<br />
general partners is a corporation, the provisions <strong>of</strong> this<br />
section pcrtaining to corporate applicants shall also<br />
apply. If the applicant is a corporation: the corporate<br />
name, date and p lace <strong>of</strong> incorporation, addresses and<br />
telephone numbers <strong>of</strong> each <strong>of</strong>ficer and director and<br />
agent for service <strong>of</strong> process. A corporate applicant<br />
must also provide a certificate <strong>of</strong> domestic stock ownership<br />
and a current certificate <strong>of</strong> good standing issued<br />
by the Califomia Secretary <strong>of</strong> State. Jfthe applicant is<br />
a cooperative, member stock-typc operation, service<br />
organization, or association, the applicant must include<br />
thc names, mailing and street addresses and<br />
telephone number <strong>of</strong> each <strong>of</strong>ficer, dircctor and shareho<br />
lder owning any share or portion <strong>of</strong> any share in the<br />
organization or association. The name, mailing and<br />
street address, and telephone number <strong>of</strong> a person authorized<br />
to accept service <strong>of</strong> legal process must also be<br />
included;<br />
2. Business Address. Provide business address <strong>of</strong><br />
location from which business will be conducted,<br />
where di spatch will be conducted and each location at<br />
which the business's vehicles will be garaged.<br />
3. Vehicle Description. A description <strong>of</strong> each motor<br />
vehicle the applicant proposes to use, including,<br />
but not limited to: the number, make, model, model<br />
year and IYpe <strong>of</strong> vehicie(s). the sealing capacit)' <strong>of</strong><br />
each. according to its trade or [acrOlY rating, or if a<br />
truc)..:. the actual canying and seating capacity there<strong>of</strong>:<br />
the vehicle license Ilumber(s): and the vehjcle idelltifi·<br />
cation number(s) if available. If such infonnatioll is<br />
nor available at the lime that the application for all<br />
owner's petmit is fi led with the city clerk, the applicanl<br />
shall submit such infonnation to the city clerk for<br />
celtification prior to issuance <strong>of</strong> an owner's penn it;<br />
4. Color Scheme. A permanently applied color<br />
scheme, name, monogram or insignia which is not in<br />
conflict with and does not imitate any color scheme,<br />
name, monogram or insignia in current use by another<br />
entity. Applicants mllst submit a mockup or photo <strong>of</strong><br />
the color scheme and logo on a proposed vehicle;<br />
5. Vehicle Storage. The street number and exact<br />
location <strong>of</strong> the public or private garage from which<br />
each such vehi cle is to be operated;<br />
6. Fare Schedule. A schedule <strong>of</strong> the rates <strong>of</strong> fares<br />
to be charged for cany ing passengers. In the case <strong>of</strong><br />
dial-a-ride vehicles, a map <strong>of</strong> fare zones slmll also be<br />
fi led, and in the case <strong>of</strong> jitneys, a map <strong>of</strong> the routes to<br />
be established shall also be filed;<br />
7. The pastexpericnce <strong>of</strong> the applicant relating to<br />
operation <strong>of</strong> the activity beingrcquested and the name,<br />
add ress, telephone number and past experience <strong>of</strong> the<br />
person to be in charge <strong>of</strong> the premises or business;<br />
8. Submit at least one personal and one pr<strong>of</strong>essional<br />
reference;<br />
9. A statemcnt as 10 any and all existing owner's<br />
pennits in other jurisdictions, copies <strong>of</strong> said owner's<br />
pemlits in each jurisdiction and the name, address, and<br />
telephone number <strong>of</strong>a representative <strong>of</strong> suchjurisdictions<br />
where said owner's penn its are held;<br />
10. A statement as to any previous pennit suspensions,<br />
denials, tenninations, cancellations or revocations<br />
in any jurisdiction and an explanation <strong>of</strong> th e c ircumstances<br />
regarding same;<br />
II. The applicant's agreement to subm..it to a background<br />
investigation which shall be conducted by<br />
agencies deemed appropriate by the city;<br />
12. Operating P lan. Submit a detailed explanation<br />
<strong>of</strong> how business will be conducted containing alleast<br />
the following information:<br />
a. Staffing p lan,<br />
227<br />
(<strong>Glendale</strong> Supp. No. I. 12·02)
5.8-1.100<br />
d, The character, experience and responsibility <strong>of</strong><br />
the applicant as detenl1illed tlu·ough rhe application<br />
and background investigation:<br />
2. The commissiOll may determine the maximulll<br />
number <strong>of</strong> taxicab vehicle licenses available TO<br />
owner's pennit applicants or applicants for additional<br />
vehicles for existing taxicab owners pursuant to Sec~<br />
tion 5.84.070, by using the following methodology:<br />
a. Itl the event the city receives no more than one<br />
application fo r a taxicab owner's pennit pursuant to<br />
Section 5.84.090 or fo r additional taxicab vehicle licenses<br />
pursuant to Section 5.84.070, the commission<br />
may award to said applicant any number <strong>of</strong> taxicab<br />
vehicle licenses up to and including ten percent <strong>of</strong>the<br />
existing taxicab vehicle licenses currently issued and<br />
in lise in the city as <strong>of</strong> July 1 <strong>of</strong> the year sa id applicalion<br />
is under consideration but in no event' shall the<br />
lolal number <strong>of</strong> taxicab vehicle licenses exceed the<br />
maximum amount established by the city council or<br />
the commission pursuant to Section 5.84.1 OO(C)(J).<br />
b. In the event the city receives two or more<br />
applications for ncw taxicab owner's pennits pursuant<br />
to Section 5.84.090 or for additional taxjcab vebicle<br />
licenses pursuantto Section 5.84.070, theconunission<br />
'may a llocate among said applicanls a total number <strong>of</strong><br />
vehicle licenses up to and including ten percent <strong>of</strong>the<br />
existing vehicle licenses currently issued and ill use in<br />
the city as <strong>of</strong> July J <strong>of</strong> the year said applications are<br />
under consideration but in no event shall the total<br />
number <strong>of</strong> taxicab vehicle licenses exceed the maximum<br />
amount established by the cily council or the<br />
commission pursuant 10 Section 5.84.1 OO(C)(!).<br />
C. Any unallocated vebicle licenses may be available<br />
for allocation the following year and each successive<br />
year until all vehicles up to Ihe maximum amount<br />
pursuant to Section 5.84.IOO(C)( I) are allocated.<br />
D . Owner's permits shall become effective upon<br />
approval and fmdings <strong>of</strong> fact by the commission subjcctto<br />
celtification by the city clerk that the vehicle(s)<br />
lisled under the application comply with the requi rements<br />
<strong>of</strong> Section 5.84.370.<br />
E. Upon being granted an owner's permit, the applicant<br />
shall have ninety days from the dale <strong>of</strong> commission<br />
approval to install alllhcnecessary equipment<br />
required by Ihis chapter 011 the vehicle(s) listed under<br />
the application. Said nincty-day time period is so let ~<br />
for the Pl.Ilvose <strong>of</strong> permitting lhe applicam (ime to expend<br />
the funds necessal)' to propcrly outfit said vehicle(s)<br />
and does not grant any right to operate said vebicle(s)<br />
prior to the city clerk's certification.<br />
F. In the evcnt a person possessing an owner·s<br />
pennit does nol obtain al1 the vehicle licenses as all o<br />
cated to said person by the commission, said person is<br />
precluded from obtaining additional vehicles until the<br />
following application acceptance period whereupon<br />
said person may apply fo r additional vehicles over the<br />
number in use by said person pursuant to the procedure<br />
set forth in Section 5.84.070.<br />
G. If, upon inspection, the vehicJe(s) described in<br />
the application are found to comply with the requirements<br />
<strong>of</strong> this chapter, the city clerk shall certify said<br />
vehicles, issue an owner's pennit celtificate pursuant<br />
to Section 5.84.060 for a period <strong>of</strong>timc not to exceed<br />
five years, and issue an mmual vchicle license for each<br />
vehicle pursuant to Section 5.84.370. All persons possessi.ng<br />
owner's pelmits must reapply within theapplicalion<br />
acceptance period pursuant to Section 5.84.090<br />
within sufficicnt ti me so as to prevent such owner's<br />
permits from expiring.<br />
H. lffor any reason the city clerk dcnies certificalion<br />
<strong>of</strong> any vehicle(s) described in the applicant's<br />
owner's perrnit application, said application shall be<br />
subject to denial pursuant to Section 5.84.1 10. (Ord.<br />
5332 § 3, 2002, Ord. 5223 § 4,1999, Ord. 5139 § 7,<br />
1996, Ord. 5048 §§ 20, 23,1994, pr;orcode §§ 20-45,<br />
20-46)<br />
5.84.103 Public convcni ence a nd necessityli'indings<br />
by co mmission.<br />
A. The commission, when considering findings for<br />
public convenience and necessity as set forth in Section<br />
5.84. 100, may consider, but is not limitcd to, the<br />
followi.ng factors:<br />
I. Appl icanl meets all the requirements set forth<br />
in this chapter;<br />
2. Applicant has provided sufficient pro<strong>of</strong> <strong>of</strong> all <strong>of</strong><br />
the following:<br />
a. Experience in the business for which he or she<br />
is applying,<br />
229<br />
(<strong>Glendale</strong> Supp. No. I. 1l-01)
5.84.110<br />
5.84.110 Owner's pCI'mil-Denial<br />
Rc\'ocatiol1-Suspension,<br />
A. Ul addition 10 the 'failure <strong>of</strong> an owner's pcmlil<br />
applicant to comply with all the tenns and tondiliolls<br />
<strong>of</strong> this chapter, the commission may deny the application<br />
for an owner's pemlit or revoke or suspend an<br />
owner's penni! if, based 011 substantial evidence, the<br />
comm Ission finds that any motor vehicle proposed to<br />
be operated is inadequate or unsafe or that the applicant<br />
has been convicted <strong>of</strong> a felony, a violation <strong>of</strong> any<br />
narcotic law or any penal law involving moralturpitude.<br />
B. The commission shall have the power to revoke,<br />
suspend or cancel any owner's pennit ifit finds,<br />
based on substantial evidence, that the public convenience<br />
and necessity does not requirc the samc or for<br />
any reasonable cause which, in its sound discretion, is<br />
contrary to the public welfare including, but not limite?<br />
to, the dispatching <strong>of</strong> an unlicensed or unpennitled<br />
driver or vehicle.<br />
C. Conviction <strong>of</strong> any <strong>of</strong>fense set forth in Section<br />
5.84.l50(A) and 5.84.380 shall constitute grounds for<br />
sumlllaJY denial <strong>of</strong> an application for an owner's permit<br />
by the chief <strong>of</strong> police, city manager or city clerk,<br />
or any designee there<strong>of</strong>. Except as otherwise provided,<br />
the exercise <strong>of</strong> such power !;hal l bc subject to the affected<br />
applicant having been given adequate notice<br />
and opportunity to be heard pursuant to Section<br />
5.84.1 50(B). (Ord. 5332 § 6,2002, Ord. 5223 § 7,<br />
1999, O,·d. 5139 § II, 1996, Ord. 5048 § 25,1994,<br />
prior code § 20-48)<br />
5.84.115 Appeal-Own er's permit.<br />
Any person aggrieved by the denial <strong>of</strong> an owner's<br />
pennit, or pennit for operating additional vehicles pursuant<br />
to Sectioil 5.84. 104(B), or from the denial <strong>of</strong> an<br />
application fi led outside the acceptance period pursuant<br />
to Section 5.84.090(A), may appeal thcdecision <strong>of</strong><br />
the commission to theeity counci l within the time and<br />
the maimer prOVided in Chapter 2.88 <strong>of</strong> th is eode.<br />
(Ord. 5 139 § 12, 1996, Ord. 5048 § 22, 1994, prior<br />
code § 20-45.2)<br />
5.84.120 Driver 's permit-Applieatioll<br />
Controlled substance aDd alcohol<br />
testing-Late fee-Renewal.<br />
A. Any driver desiring to obtain a driver's pemlil<br />
required hy Section 5.84.030 shall make application<br />
therefor to the city clerk as set forth in this section.<br />
Nonemergency mcdical vehicle drivers shall meet the<br />
requirements <strong>of</strong> this chapter in addition to any other<br />
requirements or regulations pursuant to state law.<br />
B. The application for such driver's pcnnit shall<br />
be verified under oath and sha ll include the following<br />
infonnation:<br />
I. Three recent photographs (2/1 x 2" head and<br />
shoulders) <strong>of</strong> applicanl taken within one year immediately<br />
preceding the filing <strong>of</strong> the appl i,cation;<br />
2. The applicant's name, age, business and residence<br />
addresscs, and telephone numbers;<br />
3. The applicant's past experience in operating<br />
automobiles;<br />
4. Tbe names and addresses <strong>of</strong> the applicant's<br />
current employer and previous employers during the<br />
preceding three years;<br />
.5. A copy <strong>of</strong> the applicant's valid Califomia<br />
driver's license;<br />
6. For lloncmergency medical vehicle drivers, a<br />
verified copy <strong>of</strong> the applicant's valid adult CPR and<br />
emergency first-aid cel1ificales;<br />
7. A statement as to whether a driver's license has<br />
ever been issued to the applicant by any other stale or<br />
governmental agency and whelileranydliver's license<br />
issued to the applicant has ever been suspended or rcvoked;<br />
8. Convictions, if any, in any court <strong>of</strong> Jaw;<br />
9. A signed agreement to submit to a background<br />
investigation and a local warrant cheek;<br />
10. A set <strong>of</strong> fmgerprints reviewed and approved by<br />
the city clerk;<br />
1 I . The name and address <strong>of</strong> the owner <strong>of</strong>the vehicle;<br />
J 2. Theendorsemcnt <strong>of</strong>tbe appl icant's employer if<br />
the applicant is not self-employed;<br />
13. A copy <strong>of</strong> the applicant's dri ver's record froln<br />
the California Department <strong>of</strong> Motor Vehicles;<br />
14. Such additional infonlultion as may be required.<br />
231<br />
(Gltlld~k Supp. No. I, )2..ol)
5.84.150<br />
5.84.150 Dd"el')s pcrmit-Suspension<br />
R evoca tio II-Ad m in istra li \ 'e<br />
hea ring.<br />
A, Grounds for Denial, Suspension or Revocation.<br />
In addition to IIny other provision in this chapter,<br />
commission <strong>of</strong> the following <strong>of</strong>fenses shall constitule<br />
ground s for denial, suspension or revocation <strong>of</strong> any<br />
temporary or permanent driver's pcnnit issued pursuant<br />
10 thi s chapter. Where convictions are required, a<br />
plea <strong>of</strong> nolo contendere or a plea <strong>of</strong> guilty for the purposes<br />
<strong>of</strong> this chapter shall be deemed the same as a<br />
conviction. Nothing in this section shall prevent the<br />
chief <strong>of</strong> police, city manager.or city clerk, or any designee<br />
there<strong>of</strong>, from suspending, denying or revoking a<br />
driver's pennit for reasons other than those listed<br />
within thi s section if, in his or her SOllnd discretion, the<br />
exercise <strong>of</strong> such pennit consti tutes a substantial risk to<br />
thc safely or welfare <strong>of</strong> tile pu blic.<br />
I . The fo llowing<strong>of</strong>Tenses shall constitute grounds<br />
for immediate suspension as sel forth in subsection<br />
(B)(2) <strong>of</strong> this section. Therc shall be no right <strong>of</strong> ap ~<br />
peal:<br />
l. Status as a registered sex <strong>of</strong>fender pursuant to<br />
Penal Code Section 290,<br />
j i. Conviction <strong>of</strong> posscssion <strong>of</strong> any controlled substance<br />
or narcotic within tile last ten years,<br />
iii. Conviction <strong>of</strong> the following <strong>of</strong>fenses within the<br />
last seven years: Vehicle Code Sections 14601.3,<br />
14601.4, 14601.5, 2000 1, 20003, 20004, 23 104,<br />
23153~ Penal Code Sections 118, 192,529.5; and any<br />
felony listed in the Penal Code including those<br />
charged as misdemeanors pursuant to Penal Code Sec.<br />
tion 17(b)( 4),<br />
iv. Conviction <strong>of</strong> the followingoifenses within the<br />
last three years: Vehicle Code Sections 31, 125 00,<br />
14601,14601.1, 14601.2,20002,23103,23152 and<br />
23220,<br />
v. Conviction <strong>of</strong> any violation <strong>of</strong> this chapter<br />
within the last three years and no more than one such<br />
violation within twelve mon ths prior to the date <strong>of</strong><br />
application;<br />
2. Conviction <strong>of</strong> any crime involving moral turpitude;<br />
3. A driving history indicating convictions <strong>of</strong><br />
three or more moving violations within the last three<br />
years with two or more <strong>of</strong> such cOllviclions occuning<br />
wi th in the lasll\\'elve monlhs fro111 rhe dale <strong>of</strong> the application.<br />
There shall be no right <strong>of</strong> appeal ;<br />
4. Two or more accidents where the applicant was<br />
found (0 be at fault as ind icated by records <strong>of</strong> the Califomia<br />
Depal1menl <strong>of</strong> Motor Vehicles, and at least one<br />
such finding OCCUlTing within twelve months prior to<br />
the date <strong>of</strong> application. There shall be no right <strong>of</strong> appeal;<br />
5. Physical or mental incapacity to safely operate<br />
any vehicle govemed by this chapter. Such incapacity<br />
may inc lude but shall not be limited 10 the driver's<br />
previous history <strong>of</strong> controlled substance 01' alcohol<br />
abuse, or both. The delennination <strong>of</strong> physical or mental<br />
incapacity may be reconsidered upon a showing <strong>of</strong><br />
sufficient pro<strong>of</strong>, such as a written statement froln a<br />
duly licensed physician or mental health pr<strong>of</strong>essional,<br />
Ihat the applicant or permittee is capable <strong>of</strong> operating<br />
the vehicle safely and perfonni.ng such olherduties as<br />
are required by this chapter;<br />
6. Incompl ete, incOITcct or false infonnatiOIl on a<br />
driver's pennitapplication or renewal, whether a rnot<br />
the applicant intended to submit the application in<br />
such a manner. Such applicant shall not be ent itled to<br />
reapply fo r a driver pennit for a period <strong>of</strong> one year<br />
from the date <strong>of</strong> denial or revocation;<br />
7. Substantial evidence <strong>of</strong>facts <strong>of</strong>eilher physical<br />
or moral deficiencies <strong>of</strong> the applicant which in the<br />
sound discretion <strong>of</strong>lhe cil ief <strong>of</strong> police, city manager or<br />
the city clerk, or a designee there<strong>of</strong>, would render such<br />
applicant not a competent person to operate an automobilc<br />
for hire, dial-a-ride vehicle, jitney, nonemergency<br />
medical vehicle or tax icab.<br />
S. Procedure for Denial, Suspension or Revoea ~<br />
tion.<br />
J. The city maoager, chicf <strong>of</strong>poliee, city clerk, or<br />
aoy designee there<strong>of</strong>, shall have the power to deny,<br />
sllspend or revoke a driver's pelmit upon any <strong>of</strong> the<br />
grounds sct fOlt h ill this chapter. Except as otherwise<br />
provided, the exercise <strong>of</strong> such power shall be subject<br />
to the affected applicant or pennittee having been<br />
g iven adequate notice, pursuant to subsection (EX3) <strong>of</strong><br />
lhis section, <strong>of</strong> a hearing, the proposed action, the reasons<br />
therefor, and a copy <strong>of</strong> the charges upon which<br />
th e action is based.<br />
233<br />
(G lendale S"pp. No. I. 11-02)
5.84.170<br />
tion [or Lhc permit or license as provided in this chapter.<br />
No substitute vehicles shall be allowed .<br />
C. All persons or corporations having an owner' s<br />
permit pursuant to (his chapter shal l submit to the ciry<br />
clerk upon request <strong>of</strong> the city clerk a statement signe.d<br />
under penalty <strong>of</strong> perj ury showing the make. model,<br />
year, vehicle license number and vehicle identification<br />
number <strong>of</strong> each vehicle wruch is to be available for<br />
hire commencing July 1st <strong>of</strong> that year. (Ord. 5139<br />
§ 18, 1996:0m.5048§ 18, 1994: priorcode§ 20-41)<br />
5_84_180 Schedule <strong>of</strong> fa rcs.<br />
The owner <strong>of</strong> every automobile for hire, dia!·a-ride<br />
vehicle,j itney or taxicab operating in the ci ty shall file<br />
with his or her application for an owner's penn it a true<br />
and CDlTeci schedule <strong>of</strong> fares to be charged for the<br />
transportatioll <strong>of</strong> passengers in any and all vehicles<br />
operated by such owner, and such owncr shall not<br />
change or aJllend the fares ill any mamler without first<br />
filing such changed or amended [tires with the city<br />
clerk thirty days prior to the effective date <strong>of</strong> sllch<br />
change or amcndment. No person sllall charge, collect<br />
or receive any other or different compensation [or the<br />
use <strong>of</strong> such automobile for hire, dial-a-ride vehicle,<br />
jitney or taxicab than that specified in the schedule <strong>of</strong><br />
fares on file with the city clerk and at the time in effect.<br />
(Ord. 5139 § 19, 1996: Ord. 5048 § 5, 1994: prior<br />
code § 20-12)<br />
5.84.1 90 Cerla in item s to be displayed.<br />
A. Every automobile for hire, dial-a-ride vehicle,<br />
jitney, nonemergency medical vehicle and taxicab<br />
shall have displayed in plain view in the rear passenger<br />
compartment there<strong>of</strong> at all times a sign stating in<br />
clearly legible characters the rates <strong>of</strong> fare charged fo r<br />
carrying pa.o;sengers therein, the owner's name or the<br />
fictitious name under which the owner operates, the<br />
business address and telephone number <strong>of</strong> sucb owner,<br />
and the license number furnished by the city clerk.<br />
B. In addition to the sign required under subsection<br />
A <strong>of</strong> this section, every automobile for hire, diala-ridc<br />
vehicle, jitney, nonemergency medical vehicle<br />
and taxicab shall have displayed in plain view in the<br />
rear passenger compartment there<strong>of</strong> a pennanenlly<br />
affixed printed sign not less than eight by five inches<br />
in size with lette-ring nor less than three· sixteenths ()[<br />
an inch in height (or eighteen poinllieivctica regular).<br />
which sign shall contain the minimum following. language:<br />
NOTICE TO PASSENGERS<br />
Thisvehicle is regulated for your health, safety, and<br />
conveniencc. The regulations require:<br />
1. This vehicle to be kept neat, clean and sanitary.<br />
2. 111e driver shall be COlllteoUS and neat and<br />
clean in appearance.<br />
3. Smoking by the drivcr or passengers is prohib ~<br />
ited.<br />
If you have any reason to bcljeve Ihat this vehicle<br />
has not been operated in compliance with these requirements<br />
or that the service provided has been<br />
ul1satisfactory, please ca ll the <strong>City</strong> <strong>of</strong> <strong>Glendale</strong> at<br />
(818) 548-2090 between 8:00 a.m. and 5:00 p.m.<br />
GNC Sec. 5.84.360.<br />
The exact location <strong>of</strong> the signs required by this sectiol1<br />
shall be approved by the city clerk who shall be<br />
guided sole ly by the criteria set forth above. (Ord.<br />
5332 § 8, 2002: Ord. 5048 § 6, 1994: prior code<br />
§ 20-14)<br />
5.84.200 Taximeters generally.<br />
No owner or driver <strong>of</strong> any tax.icab operated in the<br />
city pursuant to the tenns <strong>of</strong> this chapter shall have<br />
any such vehicle not equipped with a taximeter <strong>of</strong> such<br />
type and design as may be approved by the city manager<br />
or city clerk. The owner <strong>of</strong> such taxicab shall<br />
keep such meter accurate atall times. Such meter·shall<br />
be subject to inspection from time to time. The c ity<br />
manager, city clerk or a designee there<strong>of</strong>or any pol icc<br />
<strong>of</strong>ficer ohhe city is authorized at his or her instance or<br />
upon the complaint <strong>of</strong> any person, to investigate such<br />
taximeter and upon discovery <strong>of</strong> any inaccuracy <strong>of</strong><br />
such taximeter to remove or cause to be removed fi'om<br />
service any such vehicleequippcd with such taxjmeter<br />
234-1<br />
(<strong>Glendale</strong> Supp. No. I, 12·01)
5.84.220<br />
alLached to the taximeter in dIe ··il1l1se" position until<br />
the passeJlge·r has entered the taxicab, except in the<br />
case <strong>of</strong> a request for a taxicab at a specified time and<br />
location in which case the "flag" may be placed in<br />
the "in-usc" position at the time and loeation requested<br />
by the customer, or at any time thereafter,<br />
after the driver has personally contacted such eus·<br />
tomer. No driver, while Ganying passengers, shall dis·<br />
play the "flag" in such position as to denote that such<br />
vehicle is 110t employed, or to fail to place the "flag" in<br />
the "home" or "for hire" position at the termination <strong>of</strong><br />
each and every service. (prior code § 20-17)<br />
5.84.230 Tnximetel·s-Fa,·c receipt.<br />
No driver <strong>of</strong> any taxicab, upon receiving full paymenl<br />
for a fare as indicated by the taximeter, shall<br />
refuse to give a receipt upon the request <strong>of</strong> any passenger<br />
making such payment. Such receipt shall ind i<br />
cate the amount orthe fare, the date, the initialloeation<br />
and destination <strong>of</strong> the trip, the taxicab number,<br />
and the name <strong>of</strong> the driver. (prior code § 20~ 18)<br />
5.84.240 Taxicab-Hiring procedure.<br />
A. The services <strong>of</strong> a taxicab operating pursuant<br />
to any permit granted under this chapter shall be<br />
avaiJable only upon telephonc call, engagement <strong>of</strong><br />
the taxicab when parked at a taxicab sland or when<br />
hailed, but not otherwise. No taxicab driver, owner,<br />
or his or her agent shall solicit passengers from or<br />
about the vehicle.<br />
B. No owner or driver <strong>of</strong> any taxicab shall park<br />
or stand the same upon any public highway in the<br />
city for any period <strong>of</strong> time longer than is necessary to<br />
discharge or receive passcngers. (Ord. 5139 § 21,<br />
1996: prior code § 20-20)<br />
5.84.250 Taxicalr-Service.<br />
All persons engaged jll the taxicab business in the<br />
city operating under this chapter shall render an over·<br />
all service to the public desiring to use taxicabs and<br />
shall keep open twenty-four hours a day for the purpose<br />
<strong>of</strong> receiving orders and dispatching vehicles.<br />
They shall answer and dispatch all call s received as<br />
soon as possible, and if service cannot be rendered<br />
within a reasonable time, they shall so notify the pro-<br />
spective passenger tlte approximate time that scrvice<br />
can be rendered and give the reason rllcrefor. The<br />
holder <strong>of</strong> any owner·s pemlir who renlScs m accept a<br />
call any,,,,here within the corporate limits <strong>of</strong> the city<br />
at any time when such owner has available vehicles<br />
or who fai ls or refuses to give service without reasonable<br />
cause relating to the health, safety orwclfare<br />
<strong>of</strong> the driver, shall be deemed to be ill violation <strong>of</strong><br />
this chapter and his or her owner's pennit shall be<br />
subject to revocation procedures. (Prior code § 20-<br />
20.5)<br />
5.84.260 Automobiles for hire-Hiring<br />
procedure.<br />
TIle services <strong>of</strong> an automobile for hire operating<br />
pursuant to any pemlit granted under this chapter<br />
shall be available only upon telephone eall or upon<br />
engagement at the public or private garage from<br />
which sLlch vehicle is operated. No person shall<br />
cruise or cause or pelluit to be cruised any automobile<br />
for hire. An automobile for hire shall be deemed<br />
to be cruising when it solicits or takes on any passenger<br />
other than in response to all order given at its garage,<br />
or in response to a telephone call requesting<br />
transportation. (Prior code § 20-21)<br />
5.84.270 Dial-a-ridc vchiclcs-lliring<br />
procednre.<br />
The services <strong>of</strong>a dial-a-ride vehicle operating pu r<br />
suan! to any pem1it granted under the provisions <strong>of</strong><br />
this chapter shall be available only UPOD telephone<br />
call. No dial-a~rjde vehicle driver, owner, or his or<br />
her agent shall solicit passengers from o r about the<br />
vehicle. (Ord. 5139 § 22, 1996, Ord. 5048 § 7, 1994,<br />
prior code § 20-21.4)<br />
5.84.280 Jitneys-Hiring procedul·e.<br />
The services <strong>of</strong> a jitney operating pursuant to any<br />
permit granted under this chapter shall be available<br />
only upon engagement <strong>of</strong>thejitney at locations along<br />
its fixed route, but not otherwise. No jitney driver,<br />
owner or his or her agent shall solicit passengers<br />
from or about the vehicle. (Ord. 5139 § 23, 1996:<br />
prior codc § 20-21.6)<br />
235<br />
(Gle"dak Supp. Nil. ) I. S.{)7)
5.84.360<br />
E. A II vchicle fod1ir. ope,...t ions shall have dis·<br />
abled accessible vchicles as required by fedcralla\\<br />
as it now exists or mil)' hereafter be amended. (Ord.<br />
5139 § 28, 1996: On.!. 5048 § II, 1994: prior code<br />
§ 20·30)<br />
5.84.363 Automobile for hire, taxicau a nd<br />
lIonemergcncy medical vehicle age<br />
requirements.<br />
No automobiles for hire or taxicabs, exceeding<br />
eight years <strong>of</strong> age from JanualY I sl <strong>of</strong> the yea r <strong>of</strong><br />
manufacture shall be allowed 10 operate within the<br />
city. No Ilonemerg.cncy medical vehicle exceeding<br />
fifteen years <strong>of</strong> age from January 1st <strong>of</strong> the year<br />
manufacture shall be allowed to operate within the<br />
city. Existin g pennitlees shal l comply with this sectiOll<br />
5.84.363 no later than July I, 1998. (Ord. 5139<br />
§ 29, 1996: Ord. 5048 § 12, 1994: prior code § 20·<br />
30.1)<br />
5.84.367 Vehi cle identification-Decals.<br />
A. No vehicle shall be pemlitted to operate pursuant<br />
to this ch apter without identification decals,<br />
issued by the city clerk, signifying authority to operate<br />
in the city. Automobiles for hire, dial-a-ride vehicles,<br />
jitneys, and nonemcrgency medical vehicles<br />
shall be idcntified by onc decal pennanently affixed<br />
to th e left rear bumper <strong>of</strong> said vehicle. Taxicabs shall<br />
be id enlilied by two annu al vehicle license decals<br />
placed in the center or the taxicub identification dccals<br />
permanently affixed to the upper front por1ion <strong>of</strong><br />
the right and left front doors, respectively.<br />
B. Decals shall be issued by the city c lerk upon<br />
payment <strong>of</strong> a vehicle identification decal fee, as established<br />
by resolution <strong>of</strong> the c ity council pursuant to<br />
Section 5.84.020(8).<br />
C. Vehicle identification decal(s) shalt remain<br />
art'ixed 10 the vehicle(s) until such a time as the age<br />
<strong>of</strong> the veh icle(s) exceed the vehiclc age limit pursuantlO<br />
Section 5.84.363, in the event <strong>of</strong> revocation or<br />
sllspensioll <strong>of</strong> the owner's permit under which the<br />
vehicle operates pUrSIl
5.S-USO<br />
<strong>of</strong> automobile liability Insurance with a deductible<br />
limit. provide a policy <strong>of</strong>uutomobi!c liability insurance<br />
in the same limits ns sct forth in subsection B or<br />
this section with a self-insured retenlion not to e\:<br />
ceed fifty thousand dollars ($50.000.00). Said policy<br />
shall include an endorsement which generally provides<br />
that such insurance provides full coverage and<br />
that Ihe insurance carrier is obligated to pay in full,<br />
all valid liability claims notwithstanding any selfinsured<br />
retention.<br />
D. Any policy <strong>of</strong> insurance pursuant to subsections<br />
B or C <strong>of</strong> th is section and certificate evidenc ing<br />
same shall contain a statement <strong>of</strong> obligation all the<br />
part or tile insurance carrier to notiry the city <strong>of</strong> any<br />
cancellation, termination or reduction in coveragc at<br />
least thirty (30) days in advance <strong>of</strong> the effective date<br />
<strong>of</strong> any such cancellation, tennination or reduction in<br />
coverage. Said policy shall include and identiry any<br />
deductiblc limit, which limit shall be subjcct to approval<br />
by the risk manager or city attorney. Said policy<br />
shall provide that the insurer shall pay and satisry<br />
".ny and all judglllel~ts imposed upon the insured or<br />
the opcrators <strong>of</strong> any <strong>of</strong> its vehicles, by operation <strong>of</strong><br />
law for inj uries to or death <strong>of</strong> pcrsons other than employees<br />
<strong>of</strong> the insured or damages to property arising<br />
out <strong>of</strong> the operation <strong>of</strong> tile motor vehicle o f any kind<br />
or description for which a pemlit is required under<br />
this chapter. The policy <strong>of</strong> insurance and certificate<br />
evidencing same shall be subject to approval as to<br />
form by the risk manager or city attorney.<br />
If at any time any policy <strong>of</strong> in sllrance pursuant to<br />
subsections B or C <strong>of</strong> this section shal l be terminated,<br />
canceled, reduced in coverage, not renewed by the<br />
insurer issuing same, or the owner fails to comply<br />
with the provisions <strong>of</strong> this section, the owner shall<br />
E. The I'cquirements <strong>of</strong> this section shall not<br />
apply 10 allY bus service. dial-a-ride or other transportation<br />
service Wllich is under direct contract with<br />
the city to provide public tr:lIlspol1ation services.<br />
Any insurance requirements for such direct contract<br />
transporrarioll services shall be set forth in the contract<br />
G & S TRANSlT MANAGEMBNT, INC.<br />
rlJ!Jl.Jc ";ORK~ IIbtliN/:lTiIA rJ(lN<br />
2009 DEC 15 PH ~i II<br />
•<br />
December 14,2009<br />
Alina Morshidian<br />
Administrative Analyst<br />
<strong>City</strong> <strong>of</strong> <strong>Glendale</strong><br />
633 East Bro~dway, Room 209<br />
<strong>Glendale</strong>, CA 91206-4385<br />
Re: Trip Sheet Data<br />
Dear Ms. MorshiJian:<br />
The following letter is in rcsp~nse to your request for information in order to ascertain<br />
trip paUerns fOJ' taxicab services in the <strong>City</strong> <strong>of</strong> <strong>Glendale</strong>.<br />
1. The average number <strong>of</strong> trips picked up fj'om the city <strong>of</strong> <strong>Glendale</strong> per month is 2,133 .<br />
2, We do not track drop-<strong>of</strong>f add resses, only-pick-up addresses. Therefore, we have 110<br />
way to track the Humber <strong>of</strong> trips dropped in the <strong>City</strong> <strong>of</strong> <strong>Glendale</strong>.<br />
3, All information is ascel1aincd from r d party s<strong>of</strong>tware. Reservation and dispatch<br />
information, including time reservation was made, dispatch time, and arrival at pick-lip<br />
location is recorded and tracked through DDS (Digital Dispatch Systems) s<strong>of</strong>tware, TillS<br />
information, as weH as the drop-pfftime information, is down1~aded to ATBOS PA,<br />
which is our reporting s<strong>of</strong>tware, and is GPS verified, All information can be verHied by<br />
. the <strong>City</strong> <strong>of</strong> <strong>Glendale</strong>.<br />
4. Our on-time performance is 94%. This is calcu lated by h'aeking the number <strong>of</strong>trips<br />
serviced in the cily <strong>of</strong> <strong>Glendale</strong> (including no-shows), and dividing by the number <strong>of</strong> ontime<br />
trips (serviced in 15 minutes 01' less). All information Can be vc rjfi ~d by the <strong>City</strong><br />
through ou~' repOL1i.ng s<strong>of</strong>twa~'e reports, including OPS verification.<br />
.. ..<br />
5. For the years 2008 and 2009 we have received a total <strong>of</strong>tlU"ce complaints. They were<br />
all verbal complaints, aile lodged in 2008 and two i.ri 2009. None <strong>of</strong> the complaints<br />
specified the city·.where they received service.<br />
7955 San Fernando Road, Sun Valley, CA 91352<br />
Phone: (8\8) 252-1670 Fax: (818) 252-1607
Ms. ALina Morshidian<br />
December 14, 2009<br />
Pagc2<br />
6.<br />
November 2008<br />
December 2008<br />
JilIlUary 2009<br />
February 2009<br />
March 2009<br />
April 2009<br />
May 2009<br />
Junc 2009<br />
July 2009<br />
Allgust 2009<br />
September 2009<br />
October 2009<br />
November 2009<br />
Month<br />
Number <strong>of</strong> Trips Originating<br />
in <strong>Glendale</strong><br />
2 368<br />
2,418<br />
2,256<br />
2,lO3<br />
2,228<br />
2,310<br />
2,238<br />
2,050<br />
2,116<br />
2,002<br />
2,018<br />
2,275<br />
1,871<br />
7. When f1 passenger calls to make a reservat.ion, we only ask the person where they<br />
would like to be picked tIP. we do not ask their destination. Therefore, we have no way<br />
to track the number <strong>of</strong> !l;ips going to LAX and/or Burbank.<br />
8. We have tracked tbe number <strong>of</strong> passengers being picked up from the Americana from<br />
Novembei· 2008 to Novembh 2009 ill the cha11.<br />
f.I;Ionlh<br />
Number <strong>of</strong> Trips Originating<br />
From The Americana<br />
November 2008 57<br />
December 2008 62<br />
Jan1lal'Y 2009 63<br />
Fcb",ary 2009 60<br />
March 2009 71<br />
April 2009 74<br />
May 2009 91<br />
June 2009 63<br />
July 2009 85<br />
August 2009 100<br />
September 2009 73<br />
October 2009 107<br />
November 2009 95
Ms. Alin" Morshiclian<br />
December 14,2009<br />
Plige 3<br />
.'<br />
We have attached a CD which, contains the detail <strong>of</strong> the data contained in this letter. It<br />
will show tim~ the call requesting a tmucab was received at our <strong>of</strong>fice, tillle <strong>of</strong> requested<br />
pick-up, pick-up address, pick-up time, drop-<strong>of</strong>f address, etc, Each month has a separate<br />
tab showing a sununary <strong>of</strong> number <strong>of</strong> calls, and how lopg it took to service that call,<br />
"<br />
If you have any questions regarding the deta il contained in this letter, pJeasc feci free to<br />
give rilC a cal l.<br />
Sincerely,<br />
- -7- ~~ -~~<br />
Tilluny Mar iro~siall _ ~<br />
President<br />
•<br />
.,