&1J4~ - City of Glendale

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CONFIDENTlALTIY OF CUSTOMER MATTERS
Our professional ethics require that each employee maintain the highest degree
of confidentiality when handling customer matters. In order to maintain this
professional confidence, no employee shall disclose customer inforrna!ion to
outsiders, including other customers or third parties and members of one's
family.
Questions concerning customer confid entiality may be addressed to the
supervisor.
ATTENDANCE & PUNCTUALITY
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Regular attendance ;3.(1d punctuality are expected of all employees. If an
emp loyee is unable to report to work or wi ll be late, the employee must noury the
supervisor or department head at leas! 60 minutes before the employee's
scheduled arrival time. If an employee is unable to reach either of these
individuals please leave word with the dispatch center. Such notice must be
given as far in advance as possible of the time assigned for reporting to work in
order that a replacement can be called. When reporting an absence, the
expecte€! date of retum to work must be given. If unknown, a call will be required
each day. If an employee is out of town and for some reason cannot report to
work, the employer will accept a telegram for the purpose of reporting an
absence. -
Disciplinary action up to and possibly including immediate tel'mination may be
imposed against an employee who is absent for one or more days without proper
notice or justification found satisfactory by the employer. An employee who is
absent for two or more consecutive days without reporting or calling will be
considered to have abandoned his/her job and will be considered to have
voluntarily resigned unless a reasonable excuse is offered and accepted by Ihe
employer.
EXCIIANGING SHIFTS
An employee is not permitted to exchange shifts with another employee without
the prior authorization of both employees' supervisors. No authorization for
exchanging shifts will be granted unless the exchange can be accomplished
without interference with tlle company's. operations and without eitller employee
working overtime.
Section 4, page 20f9 10/01