&1J4~ - City of Glendale
&1J4~ - City of Glendale
&1J4~ - City of Glendale
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<strong>City</strong> <strong>of</strong> Glen dale<br />
Overview . . . . . . . .... ~ . ..................... . .. .• .•................ 41<br />
Sensitivity and Empathy Training ....................•• •. •• •........ . .. 42<br />
Pas~nge r Assistance Techniques ........ . . .. . • • .• ••••.......... 42<br />
Defensive Driving Course ....... ... . , ...'.......... . •••.', . • . . . . . . . 42<br />
Behind-the-Wheel Training ........... , , . , , , .... , , .• •••• .•............ 42<br />
.Customer Service ...... , . , . . ..... , . • . . . . . • . . • • • • . . . . . • • • • • . . . . . 43<br />
SupelVisory Ava ilability and Responsiveness ................•••... •.... . .... 43<br />
Employee Benefit Programs. ..... . . . . . . . . . . . . . . . . . . . . . .. •••............... 44<br />
New Driver Training Schedule .... . .. . . . . . . . . . . . . . . . . .• . • . • . . . . . .• • • • . . 44<br />
Fares and Meter Operations . . . . . . . . . . . . . . . . . • . . . . . . . . . . . . . . . 44<br />
Passenger relations ....... ................ .• . .... . . . ..... 44<br />
Passenger Management and Incidents ..... . •. . ••.... .•.•• •••... .. 44<br />
Working with mobility assistive devices ......• •.. . . ... . . ...... . . .. 44<br />
Passenger assistance techniques. . . . . . . . . . . . . • . . . . . . . . . 44<br />
Pre &--Post trip inspections .............. . •.. •.... ... • • ••• •• ... . 44<br />
EXHIBITS<br />
Exhibit 1 Taxicab Features, Options & Vehicle List<br />
NonMsmoking Vehicles ............ . . . . . . . . . . . . • . • . . . . . . . . . . . . . . . . . . .. 1<br />
Radio System .... .......... ............... .••. ... ••••..... • .. • ..• .. • • .... 1<br />
Vehicle Technologies and Security Systems. . . . . . . .•. . . . • • • . . . . . . . . . . 1<br />
Taximeters .................................. . •• ..•••....••..••.......... 1<br />
Emergency Signaling System. . . . . . . . . . . . . . . . . . . . . . . . . • • • . . . . . . . . . . . . 2<br />
Vehicle List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . • • • . . . . . . . . . . . . . . . . . . .. 2<br />
Exhibit 2 - Vehicle Color Scheme, Logo & Photo<br />
Exhibit 3 - G&S Transit Management, Inc. - Taxicab Operations<br />
Exhibit 4 - Corporate Documentation<br />
Exhibit 5 - Letter <strong>of</strong> Personal Reference<br />
E.xhibit 6 - Letter <strong>of</strong> Pr<strong>of</strong>essional Reference<br />
Exhibit 7 - Employee Handbook<br />
Exhibit 8 - Toshiba Telephone System<br />
Exhibit 9 - Drug Testing Policy<br />
Exhibit 10- Insurance Information<br />
G&S Transit Management, Inc.
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