people living in finglas and their health - School of Medicine - Trinity ...
people living in finglas and their health - School of Medicine - Trinity ...
people living in finglas and their health - School of Medicine - Trinity ...
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RESULTS - PART 1<br />
RESULTS - PART 1<br />
Table 3.23 Primary carers reported purpose for most recent use <strong>of</strong> the general practitioner by <strong>in</strong>dividuals <strong>in</strong><br />
<strong>their</strong> household <strong>in</strong> the 12 months prior to the survey<br />
No. %<br />
Purpose for visit<br />
Sudden illness 235 42.2<br />
Medical check up 144 25.9<br />
Repeat prescription 132 23.7<br />
Vacc<strong>in</strong>ations 29 5.2<br />
Advise 17 3.0<br />
n 557<br />
Location <strong>of</strong> the surgery<br />
F<strong>in</strong>glas 315 57.1<br />
Glasnev<strong>in</strong> 110 19.9<br />
Ballymun 32 05.8<br />
Doctor <strong>in</strong> the work place 8 01.4<br />
Other 87 15.8<br />
n 552<br />
Transport used to travel to hospital<br />
Private car 256 46.0<br />
Walked 228 40.9<br />
Bus 46 08.3<br />
Taxi 16 02.9<br />
Home visit 8 01.4<br />
Cycled 3 00.5<br />
n 557<br />
Of the 599 <strong>in</strong>dividuals who attended <strong>their</strong> general practitioner <strong>in</strong> the last year, the primary carer reported a level<br />
<strong>of</strong> satisfaction with the service provided for 487 <strong>in</strong>dividuals (Table 3.24). Eighty three percent were satisfied with<br />
the service provided while 17% were dissatisfied with the service. Among those who were satisfied, the ma<strong>in</strong><br />
reasons were, the doctor provided good treatment or care (65%), the doctor listened to the problem (46%),<br />
<strong>and</strong> the staff were friendly (38%). Among those who were dissatisfied, the ma<strong>in</strong> cause was the doctor did not<br />
listen to the problem (46%).<br />
Table 3.24 Primary carers’ reported number (%) <strong>of</strong> the <strong>in</strong>dividuals visited <strong>their</strong> GP <strong>in</strong> the year prior to the survey,<br />
the level <strong>of</strong> satisfaction with services <strong>and</strong> <strong>their</strong> reasons for satisfaction/dissatisfaction<br />
No. %<br />
Visited GP<br />
Yes 559 58.0<br />
No 404 42.0<br />
n 963<br />
Satisfaction with care <strong>and</strong> treatment from GP<br />
(1 very satisfied to 6 very dissatisfied)<br />
1 261 53.6<br />
2 100 20.5<br />
3 43 08.9<br />
4 39 08.0<br />
5 26 05.3<br />
6 18 03.7<br />
n 487<br />
Satisfied with care <strong>and</strong> treatment from GP<br />
Yes (1 to 3) 404 83.0<br />
No (4 to 6) 83 17.0<br />
n 487<br />
Reason satisfied with care <strong>and</strong> treatment from GP (n = 404)<br />
Nearby 67 16.6<br />
Staff courteous <strong>and</strong> friendly 153 37.9<br />
Short wait<strong>in</strong>g period 46 11.4<br />
Doctor listened to the problem 184 45.5<br />
Doctor expla<strong>in</strong>ed the condition 145 35.9<br />
Doctor expla<strong>in</strong>ed the treatment possibilities 131 32.4<br />
Doctor provided good treatment or care 263 65.0<br />
Service easily available on a 24 – hour basis 31 06.7<br />
Pleasant environment 29 07.2<br />
Affordable 9 01.7<br />
Organised appo<strong>in</strong>tments 27 06.7<br />
Longterm relationship with GP 3 00.7<br />
Reason dissatisfied with care <strong>and</strong> treatment from GP (n = 83)<br />
Too far 0 00.0<br />
Staff unfriendly 17 20.5<br />
Long wait<strong>in</strong>g periods 15 18.0<br />
Doctor did not listen to the problem 38 45.8<br />
Doctor did not expla<strong>in</strong> the condition 17 20.5<br />
Doctor did not expla<strong>in</strong> the treatment possibilities 19 22.9<br />
Doctor provided <strong>in</strong>adequate or <strong>in</strong>correct treatment 19 22.9<br />
Service difficult to access outside normal work<strong>in</strong>g hours 4 04.8<br />
Unpleasant environment 0 00.0<br />
Expensive 9 10.8<br />
No aftercare 8 09.6<br />
Other 10 12.0<br />
Similar proportions <strong>of</strong> household members who visited the general practitioner <strong>in</strong> the twelve months prior to the<br />
survey were <strong>liv<strong>in</strong>g</strong> <strong>in</strong> the less deprived areas <strong>and</strong> the more deprived areas (261/444, 59% versus 298/ 519,<br />
57%, p=0.7).<br />
46<br />
47