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RESULTS - PART 1<br />

RESULTS - PART 1<br />

Table 3.23 Primary carers reported purpose for most recent use <strong>of</strong> the general practitioner by <strong>in</strong>dividuals <strong>in</strong><br />

<strong>their</strong> household <strong>in</strong> the 12 months prior to the survey<br />

No. %<br />

Purpose for visit<br />

Sudden illness 235 42.2<br />

Medical check up 144 25.9<br />

Repeat prescription 132 23.7<br />

Vacc<strong>in</strong>ations 29 5.2<br />

Advise 17 3.0<br />

n 557<br />

Location <strong>of</strong> the surgery<br />

F<strong>in</strong>glas 315 57.1<br />

Glasnev<strong>in</strong> 110 19.9<br />

Ballymun 32 05.8<br />

Doctor <strong>in</strong> the work place 8 01.4<br />

Other 87 15.8<br />

n 552<br />

Transport used to travel to hospital<br />

Private car 256 46.0<br />

Walked 228 40.9<br />

Bus 46 08.3<br />

Taxi 16 02.9<br />

Home visit 8 01.4<br />

Cycled 3 00.5<br />

n 557<br />

Of the 599 <strong>in</strong>dividuals who attended <strong>their</strong> general practitioner <strong>in</strong> the last year, the primary carer reported a level<br />

<strong>of</strong> satisfaction with the service provided for 487 <strong>in</strong>dividuals (Table 3.24). Eighty three percent were satisfied with<br />

the service provided while 17% were dissatisfied with the service. Among those who were satisfied, the ma<strong>in</strong><br />

reasons were, the doctor provided good treatment or care (65%), the doctor listened to the problem (46%),<br />

<strong>and</strong> the staff were friendly (38%). Among those who were dissatisfied, the ma<strong>in</strong> cause was the doctor did not<br />

listen to the problem (46%).<br />

Table 3.24 Primary carers’ reported number (%) <strong>of</strong> the <strong>in</strong>dividuals visited <strong>their</strong> GP <strong>in</strong> the year prior to the survey,<br />

the level <strong>of</strong> satisfaction with services <strong>and</strong> <strong>their</strong> reasons for satisfaction/dissatisfaction<br />

No. %<br />

Visited GP<br />

Yes 559 58.0<br />

No 404 42.0<br />

n 963<br />

Satisfaction with care <strong>and</strong> treatment from GP<br />

(1 very satisfied to 6 very dissatisfied)<br />

1 261 53.6<br />

2 100 20.5<br />

3 43 08.9<br />

4 39 08.0<br />

5 26 05.3<br />

6 18 03.7<br />

n 487<br />

Satisfied with care <strong>and</strong> treatment from GP<br />

Yes (1 to 3) 404 83.0<br />

No (4 to 6) 83 17.0<br />

n 487<br />

Reason satisfied with care <strong>and</strong> treatment from GP (n = 404)<br />

Nearby 67 16.6<br />

Staff courteous <strong>and</strong> friendly 153 37.9<br />

Short wait<strong>in</strong>g period 46 11.4<br />

Doctor listened to the problem 184 45.5<br />

Doctor expla<strong>in</strong>ed the condition 145 35.9<br />

Doctor expla<strong>in</strong>ed the treatment possibilities 131 32.4<br />

Doctor provided good treatment or care 263 65.0<br />

Service easily available on a 24 – hour basis 31 06.7<br />

Pleasant environment 29 07.2<br />

Affordable 9 01.7<br />

Organised appo<strong>in</strong>tments 27 06.7<br />

Longterm relationship with GP 3 00.7<br />

Reason dissatisfied with care <strong>and</strong> treatment from GP (n = 83)<br />

Too far 0 00.0<br />

Staff unfriendly 17 20.5<br />

Long wait<strong>in</strong>g periods 15 18.0<br />

Doctor did not listen to the problem 38 45.8<br />

Doctor did not expla<strong>in</strong> the condition 17 20.5<br />

Doctor did not expla<strong>in</strong> the treatment possibilities 19 22.9<br />

Doctor provided <strong>in</strong>adequate or <strong>in</strong>correct treatment 19 22.9<br />

Service difficult to access outside normal work<strong>in</strong>g hours 4 04.8<br />

Unpleasant environment 0 00.0<br />

Expensive 9 10.8<br />

No aftercare 8 09.6<br />

Other 10 12.0<br />

Similar proportions <strong>of</strong> household members who visited the general practitioner <strong>in</strong> the twelve months prior to the<br />

survey were <strong>liv<strong>in</strong>g</strong> <strong>in</strong> the less deprived areas <strong>and</strong> the more deprived areas (261/444, 59% versus 298/ 519,<br />

57%, p=0.7).<br />

46<br />

47

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