Nortel BCM 3.5 Handbook - Digitcom

sophisticated solutions at a lower cost to the end user. Second, the number of versions of the
base platform has been reduced to two, a standard platform and a redundancy version,
reducing stock requirements and order complexity. Third, the platform now incorporates
“Design for Serviceability” features that make the BCM easier to install, set up and service.
In addition, the capability for field installation of a WAN card has been introduced and the
Media Services Card is field replaceable. Finally, BCM 3.0 offers a new, lower-cost hardware
platform. This platform has two bays for Media Bay Modules and meets the needs of smaller,
more price-sensitive sites.
• BCM 3.0 Upgrade – is the upgrade mechanism for BCM; it has been redesigned for BCM
3.0 to reduce the time it takes to upgrade previous releases. The upgrade supports field
upgrade from either BCM 2.5 or 2.5 FP1 releases to Release 3.0.
• Other features – add value to Release 3.0. Telephony routing enhancements allow routing
on 12 digits dialed and multiple level (≥2) automatic route selection. Call Detail Recording
(CDR) has been enhanced to allow pull transfer of CDR data. Silent Monitor for Call Center,
serving more advanced call center needs and Silent Monitor of Hunt Groups for less formal
call centers, provide ability for a supervisor to silently monitor calls. An administrative
edition of Desktop Assistant Pro is a downloadable client that allows a system administrator
to configure any set on the system remotely. A client diagnostic tool for the i2050 Software
Phone provides diagnostic information. Improvements to Unified Manager include a
redesigned login page, a new network update wizard with network-loaded templates and
button programming for the Add User wizard.
The Business Case for Business Communications
Manager
A Convergence System
Convergence is best discussed by looking at three distinct dimensions of the IT environment:
• Infrastructure
• Management
• Applications
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