Nortel BCM 3.5 Handbook - Digitcom

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Hardware Chapter Highlights • BCM 3.0 Hardware Platform Features – build on the features of previous releases and offer significant benefits; BCM is now easier to install, support and service, while offering significant benefits. • Upgrade Support – allows users to upgrade their BCM base systems to 3.0, while preserving user programming and data. The upgrade kit includes installation instructions. • Two Hardware Platforms – include BCM400 and BCM200. With four bays for Media Bay Modules, BCM400 simplifies configurations involving four Media Bay Modules, eliminating the need for the Expansion Cabinet. BCM200 with two bays for Media Bay Modules provides a lower cost solution for smaller, price-sensitive customers. • Media Services Card (MSC) – is now a field replaceable unit (FRU) to allow replacement of this card in the field as opposed to sending the entire system in for repair. • Removable Trays – improve access to the hardware for service and support. The lower tray (common to both BCM400 and BCM200) provides access to the motherboard, CPU, RAM, MSC and modem card. The WAN card is also installed in this tray. The upper tray (BCM400 only) provides access to the hard drive and RAID card (if so equipped). • Desktop Assistant Pro Administration Edition – is a client application available for system administrators that can be downloaded from the BCM and used on a desktop. • i2050 Software Phone Diagnostic Tool – is a client application that can be downloaded from the BCM and used on the desktop in conjunction with an i2050 Software Phone client on that desktop. 18
Overview BCM takes advantage of today's technology and has the following components: • Base units • Media Bay Modules (MBM) • Media Services Card (MSC) • Two 10/100 Base T Ethernet Ports • Business Series Terminals (BST) • Legacy Terminals • IP Terminals. Figure 2-1 BCM400 BCM200 The chassis comes fully equipped with a Pentium® III 700-megahertz (BCM400) or a Pentium Celeron 850-megahertz (BCM200) processor, 256Mb of RAM, a 20 GB hard drive and a 350- watt power supply, all housed in a 19-inch, rack-mountable chassis. The chassis also comes equipped with integrated features like voice, data and management applications working in concert with Microsoft Windows NT Embedded operating system. 19
Page 1 and 2: Business Communications Manager Han
Page 3 and 4: Table of Contents Introduction ....
Page 5 and 6: CallPilot Unified Messaging........
Page 7 and 8: System Performance Requirements ...
Page 9 and 10: System Management and Software Opti
Page 11 and 12: Introduction Chapter Highlights •
Page 13 and 14: Business Communications Manager 3.0
Page 15 and 16: At the Infrastructure Level Since I
Page 17 and 18: operations and customer service str
Page 19 and 20: the IP station support of BCM to pr
Page 21 and 22: Streamlined Costs The ultimate goal
Page 23 and 24: • LAN CTE - allows customers to u
Page 25: Platform Services The BCM system ca
Page 30 and 31: The main component of the BCM is th
Page 32 and 33: BCM 3.0 offers a number of new hard
Page 34 and 35: Business Communications Manager LED
Page 36 and 37: Figure 2-4 The MSC also provides th
Page 38 and 39: • Page Output The BCM uses Page O
Page 40 and 41: 32-Port Digital Station Media Bay M
Page 42 and 43: Trunk Media Bay Modules Trunk Media
Page 44 and 45: Figure 2-11 The DDIM is supported i
Page 46 and 47: Caller ID Trunk Media Bay Module 8
Page 48 and 49: Fiber Expansion Media Bay Module (B
Page 50 and 51: The 4x16 is available in North Amer
Page 52 and 53: Data Networking Hardware Components
Page 54 and 55: A special cable is required to conn
Page 56 and 57: The portfolio also offers tilt disp
Page 58 and 59: The T7208 supports the following fe
Page 60 and 61: • Volume control (rocker type)
Page 62 and 63: M7324 Telephone Figure 2-21 The M73
Page 64 and 65: Feature List T7100 T7208 T7316 M732
Page 66 and 67: For high-density analog connectivit
Page 68 and 69: Central Answering Position (CAP) Fi
Page 70 and 71: • i2004 Internet Telephone - is i
Page 72 and 73: • Self-labeling programmable keys
Page 74 and 75: icon-based characters. These featur
Page 76 and 77: • User-friendly design supports t
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BCM Handbook Introduction Hardware
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BCM offers a number of ways to conn
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• Automatic Redial • central of
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• Store and clip • Provide real
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Table 3-2 Features Description Bene
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Features Description Benefits Auxil
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Features Description Benefits Call
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Features Description Benefits Confe
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Features Description Benefits Direc
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Features Description Benefits Flexi
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Features Description Benefits Last
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Features Description Benefits Move
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Features Description Benefits Remot
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Features Description Benefits Servi
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Features Description Benefits Unsup
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Increased Analog Station Capacity T
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Data Capabilities Chapter Highlight
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over public networks. A single BCM
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RIP v2 RIP version 2 is very simila
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Figure 4-2 BCM also supports Static
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Network Address Translation (NAT) N
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Figure 4-3 DNS The Domain Name Serv
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PPTP Point-to-Point Tunneling Proto
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WAN Connections A wide area network
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Point-to-Point Protocol (PPP) is a
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policies for time of day or in reac
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Messaging Sales Scenario The Challe
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Business Impact Auto Attendant has
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Table 5-1 Application Groupware Ema
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Benefits CLASS/CMS Integration In a
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Mailboxes (Voice Messaging) The sys
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Optional Voice Messaging Software A
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Voice Messaging Call Answering Over
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Mailboxes A mailbox is a storage pl
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• User mailboxes can be assigned
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CallPilot Unified Messaging CallPil
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• Microsoft Outlook 98 and 2000 i
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Features and Benefits Administratio
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Feature Description Benefits Site-b
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Feature Description Benefits Custom
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Fax Messaging Features Table 5-8 Fe
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Feature Description Benefits Called
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Feature Description Benefits Messag
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Feature Description Benefits Prerec
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Feature Description Benefits Multip
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Reports Table 5-12 Feature Descript
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Feature Description Benefits Incorr
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Voice over IP (VoIP) Chapter Highli
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includes fully featured traditional
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VoIP is becoming an increasingly im
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VoIP Gateway The VoIP gateway: •
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Network Performance Utilities Two c
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Figure 6-1 Figure 6-2 170
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As the network delay (the total tim
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If the call is to a digital or anal
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Media Path Management/WAN Figure 6-
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Voice Networking Chapter Highlights
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The number of extensions a business
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Message Waiting Indication. (Additi
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DPNSS Digital Private Network Signa
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• Call into BCM and use remote fe
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How Calls Are Made Dialing plans ar
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Toll Bypass with VoIP Gateway Figur
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MCDN Features Customers can benefit
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The BSTs, T7316, T7208 and T7100, a
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Without TRO (2 PRI/IP Links) Figure
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With TAT (1 PRI/IP Channels) Figure
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system into a solution that could h
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• Longest Idle and Top-down routi
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Emerging Trends Today’s call cent
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Improve Customer Service BCM Call C
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The Call Center applications can in
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Features Basic Call Center Professi
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Feature Description Benefits Intell
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Line Priority This feature lets the
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Agents Features The Call Center app
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Feature Description Benefits Skills
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System Features The Call Center has
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Multimedia Call Center The primary
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Multimedia Call Center Features Cha
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eal-time access to a wealth of info
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Figure 8-1 Information displayed in
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• Agents who are busy are highlig
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• TCP/IP protocol • SVGA displa
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Wallboard Schedule Messages can be
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History View Figure 8-6 Summary Vie
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Call Center Keycodes Basic Call Cen
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241
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Emerging Trends An old bumper stick
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Figure 9-1 - IVR embedded in the BC
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Education • Local school district
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PSO is ready to assist business cus
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• A scheduling IVR application co
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Database Support The following data
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Mobility Chapter Highlights • Nor
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data and wireless while providing i
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• Offers cost-effective desk-cent
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BCM Wireless VoIP Integration Funct
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Alerting Tone Attenuation The H.323
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• Last Number Redial • Speed Di
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Call released - press END key or fa
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Figure 10-11 Current H.323+ Wireles
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Figure 10-16 5. The user then enter
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802.11 Wireless VoIP Gatekeeper - B
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Figure 10-22 Symbol NetVision Phone
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Figure 10-23 Wireless LAN Access Po
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Compatible Third-Party Wireless VoI
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• Plan of integration into existi
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Miller & Reid has a front-desk atte
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The GUI also provides information n
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CTI offers companies the following
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Figure 11-1 With PCM, a user can ac
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active at any given time (with exce
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In the past, the knowledge worker w
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Attendant Console BCM Attendant Con
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caller has been waiting. This infor
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Attendant Software This software pr
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notification lets the assistant pic
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• Send the caller to an assistant
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Compatibility Attendant Console is
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307
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Virtual Private Networks (VPN) Chap
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security advantages, as it allows b
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This growth means that the dominant
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Remote Access Outsourcing Features
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Figure 12-3 Extranet Features and B
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VPN Infrastructure If businesses re
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This model is often used to support
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Authenticity and Integrity Authenti
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VPN Typical Applications Small, med
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Extranets Figure 12-13 shows a VPN
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Security Payload (ESP) and Authenti
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company. The PPTP implementation on
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that some branches could not offer
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Figure13-1 In addition, third party
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that are enabled via keycode, eithe
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• Provides the ability to monitor
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BCM Management Access Options Conne
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Figure 13-4 Significant improvement
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Figure 13-6 The Services and Resour
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Figure 13-8 347
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Figure 13-10 shows the Setup and Ma
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In BCM 3.0, the voice application b
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Finally, BCM also supports MIB II.
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BCM Network Configuration Manager a
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• System QuickStart Wizard Settin
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• Hold/unhold calls • Forward a
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Table 13-3 Options Try-and-Buy Opti
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Server/Client Software Some server/
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BCM 3.5 Updates This document suppl
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Introduction BCM 3.5 is a key compo
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Telephony As with previous releases
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• Integrated BLF/DSS • Fixed bu
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• Colors: charcoal and platinum W
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Passive Call Log Call logging is en
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• IP/UDP Header Compression reduc
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Auto Attendant Park and Page When a
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directly to BCM 3.5. Common formats
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Call Center Enhanced Call Center fe
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Broadband Service Node or another B
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Apache Web server upgrades BCM 3.5
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System Management and Software Opti
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• Store data off the NCM database
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• setting the Authentication type
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Glossary AbsorbLength A setting tha
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Automatic Dial A feature that allow
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us A collection of communication li
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Call Pickup Directed A feature that
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Companion Wireless provides mobilit
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Direct-dial number The digit used t
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IP addresses from a central point a
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filtering Filtering is the process
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Hard disk drive A data storage devi
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Initialization The steps required t
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ISDN DN A directory number (DN) use
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Maintenance A type of programming t
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network device A network device is
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Page A feature you can use to make
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PPP is a full-duplex protocol that
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public line An external line that c
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Remote access service (RAS) The RAS
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Router A router is a device that fo
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Data, or duplicating System Data on
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T T-1 Digital carrier system or lin
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IP dictates how packets are sent ou
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the person he or she calls will hea
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Application Program Interface, 287,
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Overview of portfolio, 46-50 T24 Ke
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CLID alignment on multiple line app
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DN, 84, 393, 412 DND, 83 On Busy, 8
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Guest Mailbox, 150 GUI, 130, 132, 1
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Connections, 111 Switch, 173 LAN CT
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Source, 395, 405, 415 MWI, 45, 192,
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Personal Call Manager. See PCM , 29
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Services, 92 Static, 15, 101 Steps,
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