Nortel BCM 3.5 Handbook - Digitcom

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The main component of the BCM is the base unit. The base unit contains the following powerful parts: • Intel® Pentium® III 700 MHz (BCM400) or a Pentium Celeron 850MHz (BCM200), CPU • 256 MB SDRAM • 20 GB hard drive • 2 10/100 BaseT Ethernet ports (on-board) • 1 V.90 embedded modem (North America units only) • 2 PCI slots (one used by the Media Services Card and one for adding a WAN interface card) • 4 media bays in BCM400, 2 media bays in BCM200 • 350 watt power supply (PS) • Windows NTE 4.0. The BCM base unit controls all tasks, including call processing, voice messaging and data routing. The base unit also contains telephony hardware and data networking hardware components. Making and receiving calls is crucial to any business. The call processing capability of BCM has been designed to process calls even when the Windows NTE operating system is out of service. The BCM has been designed for flexibility and scalability, with support for pluggable and interchangeable Media Bay Modules. Release 3.0 now offers the BCM400 platform with four bays for Media Bay Modules. This addition will simplify configurations and eliminate the need for the Expansion Cabinet. It also reduces the total cost of ownership for this configuration. When coupled with an Expansion Cabinet, the system can grow to support a maximum of 192 digital stations or up to 90 IP telephones; however, this is configuration dependent. 240 stations is the maximum capacity, with a mix of IP and digital stations, when 100% IP trunking is used. The BCM400 is available in a standard model or a redundant feature option model, which includes dual, hot-swappable power supply, dual chassis cooling fan and RAID mirrored hard disk drive redundancy. 20
Figure 2-2 BCM 3.0 is also available on the BCM200 platform, which provides two bays for Media Bay Modules. The BCM200 has a lower removable tray, similar to that in the BCM400, for improved serviceability of the platform in a lower-cost version. The BCM200 cannot be expanded using an Expansion Cabinet and is designed to meet the needs of customers with 32 or fewer users per system. The BCM200 comes in the standard version and may be upgraded in the field with an RAID upgrade kit. Figure 2-3 21
Page 1 and 2: Business Communications Manager Han
Page 3 and 4: Table of Contents Introduction ....
Page 5 and 6: CallPilot Unified Messaging........
Page 7 and 8: System Performance Requirements ...
Page 9 and 10: System Management and Software Opti
Page 11 and 12: Introduction Chapter Highlights •
Page 13 and 14: Business Communications Manager 3.0
Page 15 and 16: At the Infrastructure Level Since I
Page 17 and 18: operations and customer service str
Page 19 and 20: the IP station support of BCM to pr
Page 21 and 22: Streamlined Costs The ultimate goal
Page 23 and 24: • LAN CTE - allows customers to u
Page 25: Platform Services The BCM system ca
Page 28 and 29: Hardware Chapter Highlights • BCM
Page 32 and 33: BCM 3.0 offers a number of new hard
Page 34 and 35: Business Communications Manager LED
Page 36 and 37: Figure 2-4 The MSC also provides th
Page 38 and 39: • Page Output The BCM uses Page O
Page 40 and 41: 32-Port Digital Station Media Bay M
Page 42 and 43: Trunk Media Bay Modules Trunk Media
Page 44 and 45: Figure 2-11 The DDIM is supported i
Page 46 and 47: Caller ID Trunk Media Bay Module 8
Page 48 and 49: Fiber Expansion Media Bay Module (B
Page 50 and 51: The 4x16 is available in North Amer
Page 52 and 53: Data Networking Hardware Components
Page 54 and 55: A special cable is required to conn
Page 56 and 57: The portfolio also offers tilt disp
Page 58 and 59: The T7208 supports the following fe
Page 60 and 61: • Volume control (rocker type)
Page 62 and 63: M7324 Telephone Figure 2-21 The M73
Page 64 and 65: Feature List T7100 T7208 T7316 M732
Page 66 and 67: For high-density analog connectivit
Page 68 and 69: Central Answering Position (CAP) Fi
Page 70 and 71: • i2004 Internet Telephone - is i
Page 72 and 73: • Self-labeling programmable keys
Page 74 and 75: icon-based characters. These featur
Page 76 and 77: • User-friendly design supports t
Page 78 and 79: BCM Handbook Introduction Hardware
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BCM offers a number of ways to conn
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• Automatic Redial • central of
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• Store and clip • Provide real
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Table 3-2 Features Description Bene
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Features Description Benefits Auxil
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Features Description Benefits Call
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Features Description Benefits Confe
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Features Description Benefits Direc
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Features Description Benefits Flexi
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Features Description Benefits Last
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Features Description Benefits Move
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Features Description Benefits Remot
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Features Description Benefits Servi
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Features Description Benefits Unsup
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Increased Analog Station Capacity T
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Data Capabilities Chapter Highlight
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over public networks. A single BCM
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RIP v2 RIP version 2 is very simila
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Figure 4-2 BCM also supports Static
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Network Address Translation (NAT) N
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Figure 4-3 DNS The Domain Name Serv
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PPTP Point-to-Point Tunneling Proto
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WAN Connections A wide area network
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Point-to-Point Protocol (PPP) is a
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policies for time of day or in reac
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BCM Handbook Introduction Hardware
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Messaging Sales Scenario The Challe
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Business Impact Auto Attendant has
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Table 5-1 Application Groupware Ema
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Benefits CLASS/CMS Integration In a
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Mailboxes (Voice Messaging) The sys
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Optional Voice Messaging Software A
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Voice Messaging Call Answering Over
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Mailboxes A mailbox is a storage pl
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• User mailboxes can be assigned
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CallPilot Unified Messaging CallPil
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• Microsoft Outlook 98 and 2000 i
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Features and Benefits Administratio
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Feature Description Benefits Site-b
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Feature Description Benefits Custom
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Fax Messaging Features Table 5-8 Fe
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Feature Description Benefits Called
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Feature Description Benefits Messag
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Feature Description Benefits Prerec
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Feature Description Benefits Multip
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Reports Table 5-12 Feature Descript
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Feature Description Benefits Incorr
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Voice over IP (VoIP) Chapter Highli
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includes fully featured traditional
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VoIP is becoming an increasingly im
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VoIP Gateway The VoIP gateway: •
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Network Performance Utilities Two c
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Figure 6-1 Figure 6-2 170
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As the network delay (the total tim
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If the call is to a digital or anal
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Media Path Management/WAN Figure 6-
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Page 194 and 195:
Voice Networking Chapter Highlights
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The number of extensions a business
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Message Waiting Indication. (Additi
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DPNSS Digital Private Network Signa
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• Call into BCM and use remote fe
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How Calls Are Made Dialing plans ar
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Toll Bypass with VoIP Gateway Figur
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MCDN Features Customers can benefit
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The BSTs, T7316, T7208 and T7100, a
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Without TRO (2 PRI/IP Links) Figure
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With TAT (1 PRI/IP Channels) Figure
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system into a solution that could h
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• Longest Idle and Top-down routi
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Emerging Trends Today’s call cent
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Improve Customer Service BCM Call C
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The Call Center applications can in
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Features Basic Call Center Professi
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Feature Description Benefits Intell
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Line Priority This feature lets the
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Agents Features The Call Center app
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Feature Description Benefits Skills
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System Features The Call Center has
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Multimedia Call Center The primary
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Multimedia Call Center Features Cha
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eal-time access to a wealth of info
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Figure 8-1 Information displayed in
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• Agents who are busy are highlig
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• TCP/IP protocol • SVGA displa
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Wallboard Schedule Messages can be
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History View Figure 8-6 Summary Vie
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Call Center Keycodes Basic Call Cen
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241
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Emerging Trends An old bumper stick
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Figure 9-1 - IVR embedded in the BC
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Education • Local school district
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PSO is ready to assist business cus
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• A scheduling IVR application co
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Database Support The following data
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Mobility Chapter Highlights • Nor
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data and wireless while providing i
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• Offers cost-effective desk-cent
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BCM Wireless VoIP Integration Funct
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Alerting Tone Attenuation The H.323
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• Last Number Redial • Speed Di
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Call released - press END key or fa
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Figure 10-11 Current H.323+ Wireles
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Figure 10-16 5. The user then enter
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802.11 Wireless VoIP Gatekeeper - B
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Figure 10-22 Symbol NetVision Phone
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Figure 10-23 Wireless LAN Access Po
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Compatible Third-Party Wireless VoI
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• Plan of integration into existi
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Miller & Reid has a front-desk atte
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The GUI also provides information n
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CTI offers companies the following
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Figure 11-1 With PCM, a user can ac
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active at any given time (with exce
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In the past, the knowledge worker w
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Attendant Console BCM Attendant Con
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caller has been waiting. This infor
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Attendant Software This software pr
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notification lets the assistant pic
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• Send the caller to an assistant
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Compatibility Attendant Console is
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307
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Virtual Private Networks (VPN) Chap
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security advantages, as it allows b
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This growth means that the dominant
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Remote Access Outsourcing Features
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Figure 12-3 Extranet Features and B
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VPN Infrastructure If businesses re
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This model is often used to support
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Authenticity and Integrity Authenti
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VPN Typical Applications Small, med
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Extranets Figure 12-13 shows a VPN
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Security Payload (ESP) and Authenti
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company. The PPTP implementation on
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that some branches could not offer
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Figure13-1 In addition, third party
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that are enabled via keycode, eithe
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• Provides the ability to monitor
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BCM Management Access Options Conne
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Figure 13-4 Significant improvement
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Figure 13-6 The Services and Resour
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Figure 13-8 347
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Figure 13-10 shows the Setup and Ma
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In BCM 3.0, the voice application b
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Finally, BCM also supports MIB II.
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BCM Network Configuration Manager a
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• System QuickStart Wizard Settin
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• Hold/unhold calls • Forward a
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Table 13-3 Options Try-and-Buy Opti
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Server/Client Software Some server/
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BCM 3.5 Updates This document suppl
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Introduction BCM 3.5 is a key compo
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Telephony As with previous releases
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• Integrated BLF/DSS • Fixed bu
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• Colors: charcoal and platinum W
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Passive Call Log Call logging is en
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• IP/UDP Header Compression reduc
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Auto Attendant Park and Page When a
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directly to BCM 3.5. Common formats
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Call Center Enhanced Call Center fe
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Broadband Service Node or another B
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Apache Web server upgrades BCM 3.5
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System Management and Software Opti
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• Store data off the NCM database
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• setting the Authentication type
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Glossary AbsorbLength A setting tha
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Automatic Dial A feature that allow
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us A collection of communication li
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Call Pickup Directed A feature that
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Companion Wireless provides mobilit
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Direct-dial number The digit used t
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IP addresses from a central point a
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filtering Filtering is the process
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Hard disk drive A data storage devi
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Initialization The steps required t
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ISDN DN A directory number (DN) use
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Maintenance A type of programming t
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network device A network device is
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Page A feature you can use to make
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PPP is a full-duplex protocol that
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public line An external line that c
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Remote access service (RAS) The RAS
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Router A router is a device that fo
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Data, or duplicating System Data on
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T T-1 Digital carrier system or lin
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IP dictates how packets are sent ou
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the person he or she calls will hea
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Application Program Interface, 287,
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Overview of portfolio, 46-50 T24 Ke
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CLID alignment on multiple line app
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DN, 84, 393, 412 DND, 83 On Busy, 8
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Guest Mailbox, 150 GUI, 130, 132, 1
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Connections, 111 Switch, 173 LAN CT
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Source, 395, 405, 415 MWI, 45, 192,
Page 480 and 481:
Personal Call Manager. See PCM , 29
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Services, 92 Static, 15, 101 Steps,
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Nortel BCM 3.5 Handbook - Digitcom

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