Nortel BCM 3.5 Handbook - Digitcom

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BCM Handbook Introduction Hardware Telephony Data Capabilities Messaging Voice over IP (VoIP) Voice Networking Call Center Interactive Voice Response (IVR) Mobility Computer Telephony Integration (CTI) Virtual Private Networks (VPN) System Management and Software Options BCM 3.5 Updates Appendix and Glossary Index
Page 1 and 2: Business Communications Manager Han
Page 3 and 4: Table of Contents Introduction ....
Page 5 and 6: CallPilot Unified Messaging........
Page 7 and 8: System Performance Requirements ...
Page 9 and 10: System Management and Software Opti
Page 11 and 12: Introduction Chapter Highlights •
Page 13 and 14: Business Communications Manager 3.0
Page 15 and 16: At the Infrastructure Level Since I
Page 17 and 18: operations and customer service str
Page 19 and 20: the IP station support of BCM to pr
Page 21 and 22: Streamlined Costs The ultimate goal
Page 23 and 24: • LAN CTE - allows customers to u
Page 25: Platform Services The BCM system ca
Page 29 and 30: Overview BCM takes advantage of tod
Page 31 and 32: Figure 2-2 BCM 3.0 is also availabl
Page 33 and 34: these individual cards have been el
Page 35 and 36: Telephony Hardware Components The t
Page 37 and 38: The MSC has four 3.5 mm (1/8 inch)
Page 39 and 40: Station Media Bay Modules Station M
Page 41 and 42: Analog Station Media Bay Module (BC
Page 43 and 44: Digital Drop and Insert Mux (DDIM)
Page 45 and 46: Caller ID Trunk Media Bay Module 4
Page 47 and 48: Basic Rate Interface Media Bay Modu
Page 49 and 50: Figure 2-15 4x16 Combo Media Bay Mo
Page 51 and 52: • BRIM S/T • FEM. The BCM Expan
Page 53 and 54: LAN Interface The LAN interface is
Page 55 and 56: the upgrade. Client operating syste
Page 57 and 58: Button Matrix The T7100 buttons are
Page 59 and 60: Overview of T7316 Figure 2-20 The T
Page 61 and 62: Note: Nortel Networks does not supp
Page 63 and 64: Table 2-2 • Two Line, 16 Characte
Page 65 and 66: Business Communications Manager Acc
Page 67 and 68: NACU Figure 2-23 Description Design
Page 69 and 70: Station Auxiliary Power Supply (SAP
Page 71 and 72: Desktop Solutions Nortel Networks i
Page 73 and 74: Mobile workers can simply plug thei
Page 75 and 76: Prioritizing Network Traffic Now co
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BCM 3.0 also allows the hot desking
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Telephony Chapter Highlights • IP
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BCM 3.0 offers significant benefits
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• Bearer capability of the line i
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Table 3-1 Account code Description
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Features Description Benefits Autom
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Features Description Benefits Call
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Features Description Benefits Camp
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Features Description Benefits Diali
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Features Description Benefits Enhan
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Features Description Benefits I-Hol
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Features Description Benefits Liste
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Features Description Benefits Pagin
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Features Description Benefits Ringi
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Features Description Benefits Targe
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increase the number of digital stat
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BCM Handbook Introduction Hardware
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• Network Address Translation (NA
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There are two ways of assigning IP
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OSPF Open shortest path first (OSPF
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BCM supports basic and stateful pac
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DHCP Dynamic Host Configuration Pro
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translate to the IP address 192.177
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• BCM retrieves information from
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Direct mode enables a single T-1 to
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applications. The DiffServ standard
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117
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Messaging Chapter Highlights • No
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The Auto Attendant functionality al
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a risky, featureless IP-only produc
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Table 5-3 Operating Systems BCM 2.5
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• Ability to transfer to an exten
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Callers learn that they can dial
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• Allows users to: • Record gre
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Designing and Building a CCR Tree D
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Operator Manager can also be used t
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AMIS is a proven analog networking
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The following dialog box appears wh
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• Is used to establish whether a
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AMIS Networking Table 5-5 Feature D
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Automated Attendant Features Table
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Feature Description Benefits closed
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Group Lists Table 5-9 Feature Featu
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Feature Description Benefits Expres
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Feature Description Benefits Never
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Miscellaneous Features Table 5-11 F
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Feature Description Benefits Single
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Security Features Table 5-13 Featur
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Voice over IP Sales Scenario The Ch
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centralized control and simple mana
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Voice over IP Trunk Capability BCM
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• Packet delay - is the time betw
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Each gateway needs to be configured
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Echo Cancellation When a two-wire t
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Although BCM supports both digital
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Media Path Management/WAN Figure 6-
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Figure 6-7 177
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connectivity solution was increasin
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them to increase their operating ef
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eliminate a second T-1 and realize
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Universal Dialing Plan The user dia
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Figure 7-1 If call-by-call services
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Figure 7-2 For simplicity, this exa
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Figure 7-3 The gateway at the Toron
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Network Call Redirection Informatio
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Figure 7-7 Trunk Route Optimization
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Trunk Anti-Tromboning (TAT) Like th
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Figure 7-12 Break-In Break-In is a
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Call Center Chapter Highlights •
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majority of James & Son’s incomin
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• Make Busy/Auto Make Busy • Lo
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BCM Call Center applications enable
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Air Freight Gov’t State /Local Ca
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Features Basic Call Center Professi
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Routing Features Table 8-3 Feature
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• Transfers to the skillset mailb
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Table 8-4 Feature Description Benef
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Feature Description Benefits Auto N
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Silent Monitor for Call Center This
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Feature Description Benefit Automat
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• Reduce costs - As the hold time
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Web Sync When the request reaches a
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Real-Time Status Display The real-t
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Figure 8-2 Graphical Example: Real-
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the selected skillset and the syste
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• The grade of service provided:
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Agents will benefit from the real-t
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Message View Figure 8-8 PC Requirem
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Professional Call Center Keycode Th
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Interactive Voice Response (IVR) Ch
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While the first Internet revolution
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BCM IVR takes advantage of Portal S
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IVR Features The IVR on BCM is the
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Standard Features IVR on the BCM co
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System Management Tools • PeriVie
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wireless services to save money and
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In addition to offering our custome
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• System Management -is through U
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the display buffer in the BCM gatew
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END Key Operation Change To allow t
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Basic Call Operation Examples of an
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Call answered Figure 10-9 Call rele
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4. As a user enters each digit, the
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Figure 10-20 9. Because all of the
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For current status and ordering inf
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System Performance Requirements The
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ecommended for to ensure the proper
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Additional Resources for Symbol Pro
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• Standard and custom leather car
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Computer Telephony Integration (CTI
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if they do not want to be disturbed
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Emerging Trends Companies today are
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The strategy behind the BCM desktop
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Address Book The Address Book allow
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• Sort capability in Call Log - U
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Personal Call Manager Benefits Impl
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Target Markets The target market fo
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The Attendant Console not only incr
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• Automatic reporting on incoming
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Figure 11-2 By pressing an interact
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provides an important tool for mana
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Nortel Networks Developer Program N
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workplace initiatives were establis
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Overview In simplest terms, a virtu
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• Simplified network management -
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Extended Intranet Features and Bene
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Traditional Networking Infrastructu
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VPN Service Models The following th
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This model can also be used to supp
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IPSec IPSec was designed in part as
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Small to Medium-Sized Business The
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Figure 12-14 BCM Virtual Private Ne
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The BCM IPSec capability is based o
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Figure 12-15 This report deals with
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System Management and Software Opti
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system administrators. The template
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BCM 3.0 offers significant enhancem
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Unified Manager The Unified Manager
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network-loaded templates feature re
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BCM Unified Manager Interface The U
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Figure 13-5 The “Configure” sel
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Resources Menu The illustration in
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Services Menu The screen shot in Fi
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CallPilot Manager OA&M Interface Ca
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Figure 13-11 shows an example of th
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Figure 13-12 Emerging Trends and Be
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The server software is available in
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BCM User Managed Functions In addit
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Table 13-2 Bundles Bundle #1: Silve
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Options BCM CallPilot FAX Messaging
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BCM 3.5 Key Content Voice Packet/Ci
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• Productivity - by saving time a
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needs of users with minimal feature
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BST Central Answering Position (T73
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Brazil Localization Brazil Localiza
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Data Capabilities BCM 3.5 integrate
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Messaging BCM 3.5 includes several
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Voice over IP With proven Voice ove
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Voice Networking Enhanced networkin
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Interactive Voice Response (IVR) IV
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Access Control This feature enhance
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Enhancements include: • For the C
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equipped to, manage the network the
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NCM Configuration Report Enhancemen
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• Secure channel utilized during
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Appendix 394
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Answer DN The internal or directory
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Background Music A feature that all
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Call Forward On Busy A feature that
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Channel Service Unit (CSU) A device
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Delayed Ring Transfer (DRT) to prim
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domain name The domain name is used
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Extended Data-Out (EDO) Extended Da
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G Ground Start trunk Ground start t
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host name is associated with a uniq
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Internet Engineering Task Force (IE
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Line Pool A group of lines used for
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Multilink PPP Multilink PPP is an e
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OPX Off-premise extension. Out-of-B
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Pause A feature that enters a 1.5 s
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Priority Call If you get a busy sig
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Q reference point signaling (QSIG)
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Restriction service A Services sect
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S SAPS See Station Auxiliary Power
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Station Auxiliary Power Supply (SAP
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Terminal equipment (TE) A generic t
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These settings, for example, includ
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Web cache A server or collection of
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Index 802.11, 258 AA Menu Prompt, 1
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Background Music, 27, 66, 77, 395,
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Call Park, 397 Linear/Round Robin,
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Price-sensitive, 18 Small business,
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Fallback Feature, 167 To central of
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Intercom button, 410 Internal numbe
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Message, 414 Leave, 88 Waiting, 88
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Not Ready or Agent Make Busy, 217 N
Page 481 and 482:
QoS, 98, 114, 115, 160, 161, 162, 1
Page 483:
Trap Maintenance, 385 SNMP Trap Dia
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Nortel BCM 3.5 Handbook - Digitcom

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