Nortel BCM 3.5 Handbook - Digitcom

More documents

Recommendations

Info

• Page Output The BCM uses Page Output to connect an internally generated voice paging signal to an external paging amplifier (customer supplied). This signal is transformer coupled and is floating with respect to earth ground. The signal has a nominal source impedance of 600 ohms. The output level is 0 dBM with reference to 600 ohms, for a PCM encoded signal at 0 dBM. There is no dc voltage across the page output terminals. The Page Output uses the tip and ring terminals of the jack. The sleeve terminal of the jack connects to ground. A stereo plug must be used to connect the page signal output. • Page Relay When the Page Signal Output jack is used to connect an external paging amplifier, the Page Relay jack is also used. The Page Relay jack connects a floating relay contact pair. The BCM uses this jack to control the external paging amplifier. The contact pair has a switch capacity of 50 mA (noninductive) at 40 V (maximum). Any inductive load on the output must be removed. The sleeve of the jack connects to ground. The Page Relay contacts connect to the tip and ring terminals of the jack. A stereo plug must be used to connect the Page Relay. • Auxiliary Ringer The BCM uses the Auxiliary Ringer jack to control the cadence of an auxiliary ringer (customer supplied). This output must be used in a low current, low voltage application only. This output must not be used for switching the Auxiliary Ringer directly. The contact pair has a switch capacity of 50 mA (noninductive) at 40 V (maximum). Any inductive load on the output must be removed. The sleeve of the jack connects to ground. The Auxiliary Ringer connects to the tip and ring terminals of the jack. A stereo plug must be used to connect the Auxiliary Ringer. 28
Station Media Bay Modules Station Media Bay Modules connect to telephones and analog telecommunication devices. All Station Media Bay Modules are site pluggable in the BCM unit. The BCM portfolio includes the following Station Media Bay Modules: 16-Port Digital Station Media Bay Module (BCM-DSM 16+) The BCM-DSM 16+ connects up to 16 telephones to the BCM. An Amphenol connector on the faceplate attaches to the cross-connect array. The faceplate also has two LEDs labeled as follows: • Power (indicates operating status) • Status (indicates hardware status). Figure 2-6 29
Page 1 and 2: Business Communications Manager Han
Page 3 and 4: Table of Contents Introduction ....
Page 5 and 6: CallPilot Unified Messaging........
Page 7 and 8: System Performance Requirements ...
Page 9 and 10: System Management and Software Opti
Page 11 and 12: Introduction Chapter Highlights •
Page 13 and 14: Business Communications Manager 3.0
Page 15 and 16: At the Infrastructure Level Since I
Page 17 and 18: operations and customer service str
Page 19 and 20: the IP station support of BCM to pr
Page 21 and 22: Streamlined Costs The ultimate goal
Page 23 and 24: • LAN CTE - allows customers to u
Page 25: Platform Services The BCM system ca
Page 28 and 29: Hardware Chapter Highlights • BCM
Page 30 and 31: The main component of the BCM is th
Page 32 and 33: BCM 3.0 offers a number of new hard
Page 34 and 35: Business Communications Manager LED
Page 36 and 37: Figure 2-4 The MSC also provides th
Page 40 and 41: 32-Port Digital Station Media Bay M
Page 42 and 43: Trunk Media Bay Modules Trunk Media
Page 44 and 45: Figure 2-11 The DDIM is supported i
Page 46 and 47: Caller ID Trunk Media Bay Module 8
Page 48 and 49: Fiber Expansion Media Bay Module (B
Page 50 and 51: The 4x16 is available in North Amer
Page 52 and 53: Data Networking Hardware Components
Page 54 and 55: A special cable is required to conn
Page 56 and 57: The portfolio also offers tilt disp
Page 58 and 59: The T7208 supports the following fe
Page 60 and 61: • Volume control (rocker type)
Page 62 and 63: M7324 Telephone Figure 2-21 The M73
Page 64 and 65: Feature List T7100 T7208 T7316 M732
Page 66 and 67: For high-density analog connectivit
Page 68 and 69: Central Answering Position (CAP) Fi
Page 70 and 71: • i2004 Internet Telephone - is i
Page 72 and 73: • Self-labeling programmable keys
Page 74 and 75: icon-based characters. These featur
Page 76 and 77: • User-friendly design supports t
Page 78 and 79: BCM Handbook Introduction Hardware
Page 80 and 81: BCM offers a number of ways to conn
Page 82 and 83: • Automatic Redial • central of
Page 84 and 85: • Store and clip • Provide real
Page 86 and 87: Table 3-2 Features Description Bene
Page 88 and 89:
Features Description Benefits Auxil
Page 90 and 91:
Features Description Benefits Call
Page 92 and 93:
Features Description Benefits Confe
Page 94 and 95:
Features Description Benefits Direc
Page 96 and 97:
Features Description Benefits Flexi
Page 98 and 99:
Features Description Benefits Last
Page 100 and 101:
Features Description Benefits Move
Page 102 and 103:
Features Description Benefits Remot
Page 104 and 105:
Features Description Benefits Servi
Page 106 and 107:
Features Description Benefits Unsup
Page 108 and 109:
Increased Analog Station Capacity T
Page 110 and 111:
Data Capabilities Chapter Highlight
Page 112 and 113:
over public networks. A single BCM
Page 114 and 115:
RIP v2 RIP version 2 is very simila
Page 116 and 117:
Figure 4-2 BCM also supports Static
Page 118 and 119:
Network Address Translation (NAT) N
Page 120 and 121:
Figure 4-3 DNS The Domain Name Serv
Page 122 and 123:
PPTP Point-to-Point Tunneling Proto
Page 124 and 125:
WAN Connections A wide area network
Page 126 and 127:
Point-to-Point Protocol (PPP) is a
Page 128 and 129:
policies for time of day or in reac
Page 130 and 131:
BCM Handbook Introduction Hardware
Page 132 and 133:
Messaging Sales Scenario The Challe
Page 134 and 135:
Business Impact Auto Attendant has
Page 136 and 137:
Table 5-1 Application Groupware Ema
Page 138 and 139:
Benefits CLASS/CMS Integration In a
Page 140 and 141:
Mailboxes (Voice Messaging) The sys
Page 142 and 143:
Optional Voice Messaging Software A
Page 144 and 145:
Voice Messaging Call Answering Over
Page 146 and 147:
Mailboxes A mailbox is a storage pl
Page 148 and 149:
• User mailboxes can be assigned
Page 150 and 151:
CallPilot Unified Messaging CallPil
Page 152 and 153:
• Microsoft Outlook 98 and 2000 i
Page 154 and 155:
Features and Benefits Administratio
Page 156 and 157:
Feature Description Benefits Site-b
Page 158 and 159:
Feature Description Benefits Custom
Page 160 and 161:
Fax Messaging Features Table 5-8 Fe
Page 162 and 163:
Feature Description Benefits Called
Page 164 and 165:
Feature Description Benefits Messag
Page 166 and 167:
Feature Description Benefits Prerec
Page 168 and 169:
Feature Description Benefits Multip
Page 170 and 171:
Reports Table 5-12 Feature Descript
Page 172 and 173:
Feature Description Benefits Incorr
Page 174 and 175:
Voice over IP (VoIP) Chapter Highli
Page 176 and 177:
includes fully featured traditional
Page 178 and 179:
VoIP is becoming an increasingly im
Page 180 and 181:
VoIP Gateway The VoIP gateway: •
Page 182 and 183:
Network Performance Utilities Two c
Page 184 and 185:
Figure 6-1 Figure 6-2 170
Page 186 and 187:
As the network delay (the total tim
Page 188 and 189:
If the call is to a digital or anal
Page 190 and 191:
Media Path Management/WAN Figure 6-
Page 192 and 193:
Page 194 and 195:
Voice Networking Chapter Highlights
Page 196 and 197:
The number of extensions a business
Page 198 and 199:
Message Waiting Indication. (Additi
Page 200 and 201:
DPNSS Digital Private Network Signa
Page 202 and 203:
• Call into BCM and use remote fe
Page 204 and 205:
How Calls Are Made Dialing plans ar
Page 206 and 207:
Toll Bypass with VoIP Gateway Figur
Page 208 and 209:
MCDN Features Customers can benefit
Page 210 and 211:
The BSTs, T7316, T7208 and T7100, a
Page 212 and 213:
Without TRO (2 PRI/IP Links) Figure
Page 214 and 215:
With TAT (1 PRI/IP Channels) Figure
Page 216 and 217:
Page 218 and 219:
system into a solution that could h
Page 220 and 221:
• Longest Idle and Top-down routi
Page 222 and 223:
Emerging Trends Today’s call cent
Page 224 and 225:
Improve Customer Service BCM Call C
Page 226 and 227:
The Call Center applications can in
Page 228 and 229:
Features Basic Call Center Professi
Page 230 and 231:
Feature Description Benefits Intell
Page 232 and 233:
Line Priority This feature lets the
Page 234 and 235:
Agents Features The Call Center app
Page 236 and 237:
Feature Description Benefits Skills
Page 238 and 239:
System Features The Call Center has
Page 240 and 241:
Multimedia Call Center The primary
Page 242 and 243:
Multimedia Call Center Features Cha
Page 244 and 245:
eal-time access to a wealth of info
Page 246 and 247:
Figure 8-1 Information displayed in
Page 248 and 249:
• Agents who are busy are highlig
Page 250 and 251:
• TCP/IP protocol • SVGA displa
Page 252 and 253:
Wallboard Schedule Messages can be
Page 254 and 255:
History View Figure 8-6 Summary Vie
Page 256 and 257:
Call Center Keycodes Basic Call Cen
Page 258 and 259:
241
Page 260 and 261:
Page 262 and 263:
Emerging Trends An old bumper stick
Page 264 and 265:
Figure 9-1 - IVR embedded in the BC
Page 266 and 267:
Education • Local school district
Page 268 and 269:
PSO is ready to assist business cus
Page 270 and 271:
• A scheduling IVR application co
Page 272 and 273:
Database Support The following data
Page 274 and 275:
Mobility Chapter Highlights • Nor
Page 276 and 277:
data and wireless while providing i
Page 278 and 279:
• Offers cost-effective desk-cent
Page 280 and 281:
BCM Wireless VoIP Integration Funct
Page 282 and 283:
Alerting Tone Attenuation The H.323
Page 284 and 285:
• Last Number Redial • Speed Di
Page 286 and 287:
Call released - press END key or fa
Page 288 and 289:
Figure 10-11 Current H.323+ Wireles
Page 290 and 291:
Figure 10-16 5. The user then enter
Page 292 and 293:
802.11 Wireless VoIP Gatekeeper - B
Page 294 and 295:
Figure 10-22 Symbol NetVision Phone
Page 296 and 297:
Figure 10-23 Wireless LAN Access Po
Page 298 and 299:
Compatible Third-Party Wireless VoI
Page 300 and 301:
• Plan of integration into existi
Page 302 and 303:
Page 304 and 305:
Miller & Reid has a front-desk atte
Page 306 and 307:
The GUI also provides information n
Page 308 and 309:
CTI offers companies the following
Page 310 and 311:
Figure 11-1 With PCM, a user can ac
Page 312 and 313:
active at any given time (with exce
Page 314 and 315:
In the past, the knowledge worker w
Page 316 and 317:
Attendant Console BCM Attendant Con
Page 318 and 319:
caller has been waiting. This infor
Page 320 and 321:
Attendant Software This software pr
Page 322 and 323:
notification lets the assistant pic
Page 324 and 325:
• Send the caller to an assistant
Page 326 and 327:
Compatibility Attendant Console is
Page 328 and 329:
307
Page 330 and 331:
Virtual Private Networks (VPN) Chap
Page 332 and 333:
security advantages, as it allows b
Page 334 and 335:
This growth means that the dominant
Page 336 and 337:
Remote Access Outsourcing Features
Page 338 and 339:
Figure 12-3 Extranet Features and B
Page 340 and 341:
VPN Infrastructure If businesses re
Page 342 and 343:
This model is often used to support
Page 344 and 345:
Authenticity and Integrity Authenti
Page 346 and 347:
VPN Typical Applications Small, med
Page 348 and 349:
Extranets Figure 12-13 shows a VPN
Page 350 and 351:
Security Payload (ESP) and Authenti
Page 352 and 353:
company. The PPTP implementation on
Page 354 and 355:
Page 356 and 357:
that some branches could not offer
Page 358 and 359:
Figure13-1 In addition, third party
Page 360 and 361:
that are enabled via keycode, eithe
Page 362 and 363:
• Provides the ability to monitor
Page 364 and 365:
BCM Management Access Options Conne
Page 366 and 367:
Figure 13-4 Significant improvement
Page 368 and 369:
Figure 13-6 The Services and Resour
Page 370 and 371:
Figure 13-8 347
Page 372 and 373:
Figure 13-10 shows the Setup and Ma
Page 374 and 375:
In BCM 3.0, the voice application b
Page 376 and 377:
Finally, BCM also supports MIB II.
Page 378 and 379:
BCM Network Configuration Manager a
Page 380 and 381:
• System QuickStart Wizard Settin
Page 382 and 383:
• Hold/unhold calls • Forward a
Page 384 and 385:
Table 13-3 Options Try-and-Buy Opti
Page 386 and 387:
Server/Client Software Some server/
Page 388 and 389:
BCM 3.5 Updates This document suppl
Page 390 and 391:
Introduction BCM 3.5 is a key compo
Page 392 and 393:
Telephony As with previous releases
Page 394 and 395:
• Integrated BLF/DSS • Fixed bu
Page 396 and 397:
• Colors: charcoal and platinum W
Page 398 and 399:
Passive Call Log Call logging is en
Page 400 and 401:
• IP/UDP Header Compression reduc
Page 402 and 403:
Auto Attendant Park and Page When a
Page 404 and 405:
directly to BCM 3.5. Common formats
Page 406 and 407:
Call Center Enhanced Call Center fe
Page 408 and 409:
Broadband Service Node or another B
Page 410 and 411:
Apache Web server upgrades BCM 3.5
Page 412 and 413:
System Management and Software Opti
Page 414 and 415:
• Store data off the NCM database
Page 416 and 417:
• setting the Authentication type
Page 418 and 419:
Page 420 and 421:
Glossary AbsorbLength A setting tha
Page 422 and 423:
Automatic Dial A feature that allow
Page 424 and 425:
us A collection of communication li
Page 426 and 427:
Call Pickup Directed A feature that
Page 428 and 429:
Companion Wireless provides mobilit
Page 430 and 431:
Direct-dial number The digit used t
Page 432 and 433:
IP addresses from a central point a
Page 434 and 435:
filtering Filtering is the process
Page 436 and 437:
Hard disk drive A data storage devi
Page 438 and 439:
Initialization The steps required t
Page 440 and 441:
ISDN DN A directory number (DN) use
Page 442 and 443:
Maintenance A type of programming t
Page 444 and 445:
network device A network device is
Page 446 and 447:
Page A feature you can use to make
Page 448 and 449:
PPP is a full-duplex protocol that
Page 450 and 451:
public line An external line that c
Page 452 and 453:
Remote access service (RAS) The RAS
Page 454 and 455:
Router A router is a device that fo
Page 456 and 457:
Data, or duplicating System Data on
Page 458 and 459:
T T-1 Digital carrier system or lin
Page 460 and 461:
IP dictates how packets are sent ou
Page 462 and 463:
the person he or she calls will hea
Page 464 and 465:
Page 466 and 467:
Application Program Interface, 287,
Page 468 and 469:
Overview of portfolio, 46-50 T24 Ke
Page 470 and 471:
CLID alignment on multiple line app
Page 472 and 473:
DN, 84, 393, 412 DND, 83 On Busy, 8
Page 474 and 475:
Guest Mailbox, 150 GUI, 130, 132, 1
Page 476 and 477:
Connections, 111 Switch, 173 LAN CT
Page 478 and 479:
Source, 395, 405, 415 MWI, 45, 192,
Page 480 and 481:
Personal Call Manager. See PCM , 29
Page 482 and 483:
Services, 92 Static, 15, 101 Steps,
show all

Nortel BCM 3.5 Handbook - Digitcom

Create successful ePaper yourself

Delete template?

Save as template?