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RUSSIAN WORKSHOP Faymonville is to set up a service workshop in Russia Russia is an important market for Faymonville and by the end of the year it will be able to rely on a new service centre representing the Belgian manufacturer. AFTER SALES NETWORK MAX A team that's there to listen Six people in the Faymonville After Sales team, managed by Viktor Palm. Six people who are there to listen to what you have to say. But who is who? The After Sales department is a part of Faymonville Service. What do they do? Client contact, vehicle rescue (2 mobile workshops), training of garage personnel who ask for it, complaint management. The department is also involved in quality, Viktor Palm (24 years of experience with Faymonville) being the link up with the design division and the one who passes on client technical requests and comments. It should be pointed out that the department can handle requests in 6 different languages. The workshop is located in a strategic location. The new workshop will actually be set up 30 km east of Moscow, in a region of particular importance from an industrial point of view. In addition to service activities in the strict sense the workshop will also handle spare part stocking, Faymonville and MAX Trailer product marketing and used vehicles sales. The Russian market is of great importance to Faymonville. That's why they've decided to build a service centre there. Viktor Palm : head of the After-sales team Freddy Lux : After Sales Service manager. 25 years of experience in the special haulage department. Took over Viktor Palm's previous job. Languages : D, F, GB Paul Dhur : After Sales Service, an electrician who worked on the production floor for 10 years Languages : D, F, GB P. 10 Tania Josten : organisation, client contact. Languages : D, F, GB, NL Marie-Louise Heinen : vehicle delivery, driver training and welcome. Languages : D, F, GB, NL Katarzyna Cias : same as M-L Heinen. Has been with Faymonville for the last one and half years thanks to her knowledge of Russian and Polish, two important markets for our company. Languages : F, D, PL, Rus
CTE, OUR ROMANIAN PARTNER High level of after sales service Faymonville can now rely on a new partner, the CTE company. A very sound enterprise with a well-coordinated sales policy and a very efficient after sales service. Early 2011, Faymonville and CTE decide to enter a collaboration in order to supply the Romanian market. Christoph Prümmer, usually responsible for this market, explains : « CTE was looking for a partnership in the specialist haulage sector to complete its range of offer. For Faymonville the opportunity was too good to turn down seeing as CTE already had a showroom, a spare parts department and the necessary infrastructure required to represent them. Their technicians have attended a training course at our premises and Codrut Negrei has been selected as sales manager for Faymonville products. » CTE distributes the entire range of Faymonville products, with Multimax and Megamax as its leading products. In August 2011, an event was organised to introduce the new partner and proceed with the delivery of one 7 axle Multimax to a major Romanian company. CTE has already sold something like 30 Faymonville vehicles. CTE has been Faymonville's partner for the Romanian market for the last year. INFRASTRUCTURES The company is going ahead with the extension of its service workshop. Yves Faymonville, Production Process Manager tells us more: « A new 600 m 2 annex which includes a 24 metres sandblasting and metallization booth as well as a spray booth of the same length. This workshop will be able to process products of all brands and allows us to recondition our client's vehicles. The workshop will be operational by the end of the month of May 2012. » Another development, a logistics centre to be shared by the Belgian, Luxembourg and Polish factories. This centre will rely on a warehousing system christened ‘Shuttle XP’. Yves Faymonville : « The aim is to rationalise stocking space, improve productivity even further and optimize restocking. The system is totally automated for small items and semi-automated for the rest which are stocked on pallets. The system is of the 'goods to man' type, that is to say that it presents the product directly to the operator. » Software informs the operator of the number of articles that need to be collected and the Shuttle organises the collection sequence reducing the shuttle movements to a minimum. « This method enables collection times to be reduced, space and time to be saved, but also it helps to improve operator safety », Yves Faymonville further underlines. And there's an ecological aspect as well Faymonville has also invested in some photovoltaic panels. The explanation is provided SERVICE MAX Effectiveness and ecology The latest development to date regarding Faymonville infrastructures : the expansion of the painting workshop, a new logistics centre and the installation of a photo-voltaic system. All of this is going on at Bullange-Bütgenbach (Belgium). The photo-voltaic installation should produce the equivalent of 20% of Faymonville's annual energy consumption. THE PHOTO-VOLTAIC INSTALLATION IN NUMBERS • 3 installations producing 250 kWp each • 1064 panels/installation • Surface area: 5,219,4 m 2 • Production : 637,602 kWh/year by Thomas Cypers, head of Certification, Regulations and Energy : « We're talking about three installations on three buildings : Faymonville Service, Faymonville AG and the CNC Hall. The production capacity is 750 kWp, which amounts to 20% of our annual consumption. This will reduce our CO 2 emissions by 182 tons a year. Faymonville will continue investing in renewable energies, but also in energy saving, in order to reduce its consumption. The entire world has now realised that the cheapest energy is the energy one doesn't consume… » P. 11
Page 1 and 2: www.faymonville.com N°18 - April 2
Page 3 and 4: PRODUCT TO THE MAX dules ! transpor
Page 5 and 6: INDEPENDENT SUSPENSIONS Up to 12 t.
Page 7 and 8: suppliers PRODUCT TO THE MAX THE RA
Page 9: PRODUCT TO THE MAX TELE, VARIO AT S

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