HP ProCurve Networking Datasheets - Moonblink
HP ProCurve Networking Datasheets - Moonblink
HP ProCurve Networking Datasheets - Moonblink
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<strong>HP</strong> <strong>ProCurve</strong> Customer Care<br />
Overview of <strong>HP</strong> <strong>ProCurve</strong> service offerings<br />
• Consulting services<br />
• Hardware and software maintenance services<br />
• Deployment & implementation services<br />
• Mission critical and proactive services<br />
• Channel partner delivered services<br />
Consulting services<br />
<strong>HP</strong> Network Consulting Service delivers consultation on<br />
multivendor network architectures, technologies, protocols,<br />
products, and tools to help you manage costs, increase quality,<br />
mitigate risks, and increase agility. <strong>HP</strong> Network Consulting<br />
Service is a customized service for customers who are<br />
planning to integrate IT systems, consolidate or expand<br />
networks, and/or migrate to new technologies. <strong>HP</strong> provides<br />
technical expertise to assist customers in defining<br />
requirements, developing strategies, and planning network<br />
support for applications.<br />
Hardware and software maintenance services<br />
The services below are available as <strong>HP</strong> Care Pack and<br />
Contractual Services<br />
• Hardware support<br />
– 4-Hour Same Business Day<br />
– 4-Hour 24x7 Same Day<br />
– 6-Hour Call to Repair<br />
– Next Business Day Onsite<br />
• Software support<br />
– 24x7 or 9x5 Software Support<br />
– Software product updates<br />
• Combination hardware/software support<br />
– <strong>HP</strong> Support Plus<br />
<strong>HP</strong> Services engineers deliver onsite hardware support and<br />
over-the-phone software support 13 hours per day, 5 days<br />
per week.<br />
– <strong>HP</strong> Support Plus 24<br />
<strong>HP</strong> Services engineers deliver onsite hardware support and<br />
over-the-phone software support around the clock, 365<br />
days per year.<br />
Deployment & implementation services<br />
<strong>HP</strong> Deployment Services help you get your <strong>HP</strong> <strong>ProCurve</strong><br />
<strong>Networking</strong> device up and running quickly by coordinating the<br />
installation, configuration, and verification of the new device<br />
with:<br />
• <strong>HP</strong> <strong>ProCurve</strong> Installation Service<br />
• <strong>HP</strong> <strong>ProCurve</strong> Installation and Startup Service<br />
<strong>HP</strong> mission critical and proactive services<br />
<strong>HP</strong> Services can improve availability and avoid costly downtime<br />
by mitigating technology-related business risks while enhancing<br />
operational efficiency and service delivery through service<br />
management best practices and access to premium support.<br />
• <strong>HP</strong> Proactive 24<br />
– This is an integrated hardware and software support<br />
solution that combines efficient proactive problem<br />
prevention with responsive technical assistance whenever<br />
you need it.<br />
• <strong>HP</strong> Critical Service<br />
<strong>HP</strong> Critical Service provides you with:<br />
– Access to proactive onsite expertise from <strong>HP</strong>-certified highavailability<br />
experts<br />
– Priority-reactive assistance from the <strong>HP</strong> worldwide network<br />
of mission-critical response centers<br />
– Remote support tools to monitor your environment for<br />
potential problems<br />
– Evaluation of your infrastructure and processes, as well as<br />
assistance in implementing recommendations to achieve<br />
availability requirements<br />
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