RTD/Target Catalog - RTD Embedded Technologies, Inc.

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RTD AS9100 and ISO 9001 Quality & Process Control RTD has established a comprehensive management system based on the international quality standards AS9100 and ISO 9001. Our registration is with Perry Johnson Registrars, Inc. and a copy of our certificate can be obtained by visiting www.rtd.com. RTD is dedicated to maintaining customer satisfaction and the integrity of its “zero defect policy”. The elements below outline the structure of RTD’s quality and process control system employed to guarantee MIL value for COTS prices starting with PCB fabrication to IPC-6012 Class 3 standards. Management Responsibility • Established quality policy and objectives are regularly reviewed to ensure their relevance in meeting the needs and expectations of our customers. • Top management is dedicated to monitoring quality performance and effectiveness through regular management reviews of the quality system. • Quality system planning and implementation of documented procedures extend to every aspect of the business. Quality involvement is universal at RTD. Contract Review • Procedures are defined and documented for reviewing customer requirements, drawings, specifications, and quality provisions associated with product orders. • Requirements are reviewed to ensure the complete understanding of customer needs and expectations prior to order acceptance and upon product delivery. • Customer support and technical assistance are readily available from highly trained sales, engineering, manufacturing, and quality departments. Design Control • All hardware and software is designed by in-house, expert engineering staff. • Uncompromised PCB board reliability is a paramount design objective. This is assured by using the most stringent IPC-6012 class 3 standards and the dependability of sequential lamination processes in the fabrication of complex multi-layer PCB’s containing blind and buried vias. • Comprehensive design planning and records include schematics, circuit board/component layout drawings, assembly instructions, programming, inspection/test procedures, and software/hardware user’s documentation. • RTD can readily incorporate custom design needs for customer specific requirements, including full documentation. • The design process includes validation to ensure that products conform to the needs and requirements defined by the user. This is accomplished through rigorous burn-in, inspection, and testing. Purchasing and Receiving Control • Suppliers are selected, evaluated, and approved based on their ability to meet specified requirements including an evaluation of their own quality system. • A revision controlled list of approved suppliers and part numbers is maintained and includes a supplier rating system for statistical evaluation on a continuous basis. • Purchasing documents are reviewed and approved for adequacy of specified requirements prior to release of purchase orders for all materials, components, equipment, and services used in the manufacturing process. • Received purchases are verified to ensure that goods meet specified requirements. RTD Quality Policy “We commit ourselves to Total Quality and zero defects to meet the needs & expectations of our customers.” The fundamental policy of RTD is one of total quality responsibility— responsibility for the satisfactory performance of its service and the assured quality of its end product, from the inception of the job to the ultimate fulfillment of the customer’s requirements. This responsibility resides in some measure with each individual of RTD. The primary purpose must be to meet the needs and expectations of our customers and other stakeholders to achieve a competitive advantage in an effective and efficient manner, and to achieve, maintain, and improve overall organizational performance and capabilities. Assurances of quality further require recognition of the axiom that quality cannot be inspected into a product; it must be designed and built into the product. RTD is committed to continuous improvement through an unwavering quest toward quality excellence and a zero defects policy. Therefore, consistent achievement of a quality engineered and manufactured product can only be realized by a self-imposed system of discipline and control that is conscientiously subscribed to by all employees at every working level in the company. Manager, salesman, engineer, designer, and production worker must share alike the responsibility for the control of quality, thereby guaranteeing production quality as a natural result rather than a manifestation of chance. 6 “MIL Value for COTS Prices” | www.rtd.com
“Accessing the Analog World” Manufacturing Process Control • Made in USA: In-house capability for both leaded and RoHS compliant products. • Products are individually serialized. Bar coding of components allows for automatic recording of traceability information. • Every product that is produced can be traced easily from component receipt, through processing, and into the field. • All processes are defined in documented process specifications stating how the work is to be performed, what equipment is to be used, and what process parameters are to be monitored. • RTD uses the most advanced surface mount assembly equipment available. Components are reflowed in an optimized profile 10-zone oven with a pure nitrogen atmosphere to assure superior reliability of soldered connections. Inspection and Testing • RTD modules are 100% inspected using state-of-the-art automatic optical inspection systems and are verified by highly trained QC personnel using IPC-A-610 Class 3 (most stringent) for all products produced. • 100% electrical testing after a burn-in period to assure quality performance. • Data is continuously collected for statistical analysis of defect rates and other performance indicating measurements. • Control charts are evaluated for trends and opportunities for continuous improvement. Corrective/Preventive Action • All products deemed nonconforming to specified requirements are segregated and evaluated for root cause and determination of appropriate disposition. • Corrective action is applied for affected items and preventive action is determined and initiated in order to eliminate future occurrences. • Computer tracking of all non-conformances and resulting actions taken allows data to be analyzed, summarized, and presented for review by management on a periodic basis. Calibration and Control of Measuring Equipment • All equipment used for testing, inspection and measuring purposes is regularly calibrated. • RTD has a calibration program which conforms to ISO10012. • All standards used for measuring and calibrating purposes have NIST-traceable accuracy. • A computer database tracks the status of all equipment and provides for efficient systematic recall at prescribed intervals. External/Internal Audits • Every element of the entire quality system is audited on a periodic basis for completeness, adequacy and control of documentation, as well as demonstrated compliance to the requirements specified by internal procedures. • Records of audit results are maintained and follow-up activities form an integral part of the audit planning and implementation. • Annual compulsory external audit. • Regular management reviews of audit results are performed ensuring timely corrective action on any deficiencies found. One of RTD’s four temperature and humidity test chambers RTD’s specialized Bulk Liquid Nitrogen Storage for high quality inert atmosphere solder reflow X-Ray Image of High Density BGA Packages Automated Optical Inspection Training • Documented procedures are established for providing training to all personnel performing activities affecting quality. • Records of training and competency skills are regularly reviewed to assess the need for new and refresher training. • Training is provided for job specific skills, equipment operation, and process procedures, as well as all aspects of the quality management system and policy. RTD’s surface mount assembly equipment is the most advanced available. RTD Embedded Technologies, Inc. | 2010 Product Guide 7
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Page 3 and 4: Table of Contents RTD: Complete In-
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Page 27 and 28: dataModules ® “Accessing the Ana
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Page 31 and 32: Motion Controllers “Accessing the
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RTD/Target Catalog - RTD Embedded Technologies, Inc.

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