2011/2012 Annual Plan - Waikato District Council
2011/2012 Annual Plan - Waikato District Council
2011/2012 Annual Plan - Waikato District Council
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Key operational projects for <strong>2011</strong>/<strong>2012</strong><br />
• Streamlining our consent processing capacity to meet statutory timeframes and customer needs.<br />
• Compliance with new consent processes outlined in Phase 2 of the Resource Management (Streamlining<br />
and Simplifying) Amendment Act 2009.<br />
• Integration of the Joint Management Agreement (JMA) into consent processing.<br />
How we know we are on track:<br />
Within the framework of applicable legislation we aim to provide consistent service levels in the following<br />
areas:<br />
Level of Service<br />
Customer & Technical<br />
Measure<br />
(CM & TM)<br />
Target<br />
<strong>2011</strong>/<strong>2012</strong><br />
The community has access to upto-date<br />
information; receives<br />
assistance with consent<br />
applications, regulations and<br />
requirements, and receives an<br />
affordable service.<br />
CM – Processing of resource<br />
consents will meet statutory<br />
timeframes.<br />
TM – Provide free advisory<br />
services.<br />
90%<br />
100%<br />
TM –‘Fair and reasonable charges’<br />
for fees, licences and permits and<br />
review regularly, considering actual<br />
cost of services (includes public<br />
consultation process).<br />
TM – Fees and charges reviewed<br />
annually in a public process.<br />
TM – All processes are compliant<br />
with all statutory requirements, in<br />
addition to all <strong>Council</strong> policies,<br />
procedures and standards.<br />
100%<br />
100%<br />
100%<br />
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