2007-2008 Undergraduate Catalog - Kettering University

Educational Support Services / 33
Instruction
Equipment or database assistance is available on an individual basis. Exposure to general and specialized library resources is also provided
through instructor-requested tours.
INFORMATION TECHNOLOGY SERVICES
The Information Technology (IT) Department is located in the Academic Building (AB), Room 2-340. IT Applications and Web Services
are located in the Campus Center (CC), room 5-951. All students have the privilege of using Kettering IT resources as long as they abide by
the Acceptable Use of Information Technology Resources Policy, the Information Resources Policies, Etiquette & Rules and all other IT
policies as duly posted. A copy of these documents are available at the Help Desk and on the Information Technology web site located
www.kettering.edu/it.
Major IT services provided to students are:
Help Desk - The Help Desk is located in the IT Department, 2-340 AB. The Help Desk is available for providing technical assistance
regarding our computing resources. The Help Desk is open 8:00 a.m. – 5:00 p.m., Monday through Friday, and may be contacted in person
or by phone at 810-237-8324. Feel free to e-mail helpdesk@kettering.edu at any time. Responses to inquiries are generally sent during
normal business hours.
E-mail - All students have the privilege of having a Kettering University e-mail account. The accounts are valid for the duration of the
student’s enrollment. The Kettering e-mail account is one of the official ways Kettering University communicates to students. Students are
responsible for required actions as a result of this communication vehicle whether or not they read the message. Kettering provides each
student with 2 gigabytes of e-mail server storage; therefore, we strongly recommend that students do not auto forward to another e-mail
service provider which may have less storage capability, fewer features, no virus protection, and data mines your information.
Virus Protection - A free antivirus program is now available for all Kettering students to install on their Windows computers at no additional
charge. This can be downloaded from the Blackboard System. To download a copy of the anti-virus software log onto Blackboard and go to
My Files, Institution Content, IT Information, Virus Protection for Students. With this offering, it is now mandatory to have virus protection
installed and running on all PCs connecting to Kettering’s network. We strongly recommend that all students set up this software to protect
their Windows based computer. The limit is one installation per student and the license is good for one year.
Internet Access - Internet access is available through the Kettering University network for university business and academic purposes.
Faculty, staff and students may also access the internet, as well as other authorized network resources, using their wireless devices from most
campus locations.
Web-Based Student Services - All students have access through most web browsers to a variety of web based services. They can view
academic information such as grades, class schedules and transcripts, as well as information about their financial account. They also have
access to view and update addresses, telephone numbers and email addresses to facilitate communication with the Kettering University
community.
Blackboard - Announcements for the University and many of its organizations are posted through the Blackboard System. Many professors
utilize Blackboard for course syllabuses, homework assignments, and tests. The Student Senate also utilizes Blackboard for election of
officers and surveys. To help protect your privacy, security, and confidential information, you must sign on to Blackboard to access these
services.
Multi-media Workstation - A multi-media workstation is available for all students in the Library which is located on the second floor of the
Academic Building. It includes a CD-RW, DVD-Multi drive for reading or writing DVD-R/RW/RAM media, zip drive, scanner, and color
printer. It is available during posted Library hours.
Computer Labs - The main computer labs are located in the computer wing of the 3rd floor of the Academic Building. There are over 140
workstations running Windows XP, Linux, and 50 workstations running UNIX which are available for student use. Some lab workstations
have CD-RWs and keyboards with USB ports for flash drives. Most of these are available 24/7 unless otherwise posted.
Information and Help Sheets - There are various sources of assistance available for using the computer systems at Kettering University.
Help for accessing applications, including the internet, is available through the IT Department Helpdesk, (2-340 AB) and at the IT web site.
The IT web site, www.kettering.edu/it, contains valuable information to help maximize your use of our computing resources.
Identification (ID) Card Access Center - All students are required to have a picture ID. This can be obtained at the Information Technology
Department Helpdesk located on the 2nd floor 2-340 AB. This Student ID allows access to a variety of services at Kettering, such as meal
plans, Library and Recreation Center services, and after-hour access to the Academic Building. Your Student ID is your “Key” to Kettering!
Office hours are: Monday – Friday 8:00 a.m. – 5:00 p.m. There is a $20.00 fee for replacement of lost or stolen cards.