Overview - Parramatta City Council - NSW Government

Highlights for 2005/06
included:
> review and development of a new Code of Conduct, Code
of Meeting Practice and Civic Office Expenses Policy
> review and updating of Council’s policy register
> completion of a review of the Corporate Services Group
> review and continued improvement to support services to
Councillors and the Lord Mayor
> expansion of Council’s Residents’ Panel to 1,800
local residents
> continued roll out of Council’s Human Resources Plan
> improvements to the Customer Contact Centre and its
response to the thousands of incoming calls
> continued implementation of Council’s Internal
Communications Plan
> continued commitment to reducing Council’s
environmental impacts through implementation of an inhouse
environmental management system
> improvements to the capacity and functionality of
Council’s Geographic Information System
During 2005/06 our achievements were delivered despite the major
disruption of the Corporate Services Group review. This reform
process introduced new systems, structures and staff in 2005/06
which became an important year to consolidate and establish the
capacity to deliver on important Corporate Strategy priorities.
One constraint that has affected our change program was the
non delivery of the anticipated final software products and
systems of our Councils Online project. While we are close to the
receipt of the final products, the enormous scale and complexity
of this project over a ten-year period, in partnership with four
other NSW councils, continues to be an important investment for
the organisation. We are working closely with our syndicate
partners and the system provider to achieve the set deliverables
through an agreed timetable. These software systems relate to a
new production system for Council’s business papers, an asset
management system, a new budgeting tool and a business
information system.
The majority of actions that were planned but are yet to be
completed have been re-scheduled for 2006/07 and beyond, as
part of separate project plans.
In order to ensure that all the key result areas, strategies and
actions maintain relevance and currency, a review of the entire
Corporate Strategy is planned for completion in 2006/07.
However, there are still some important corporate priorities set for
action while the review is being conducted.
For 2006/07 these include:
> clarifying our future destinations and bringing alive our
Parramatta Twenty25 Strategic Plan
> expanding our customer service project to be even more
responsive to customer needs
> getting more out of our new software systems and the
Councils Online project through better reporting
> further developing a healthy industrial relations and human
resources systems
> improving our organisational culture
The Corporate Strategy and associated implementation plan can
be viewed on Council’s website.
Our Roadmap to the Future
> improvements to the development of consistent, highquality
Council publications, brochures and other
information, through the implementation of an updated
Corporate Identity branding project
Located on the site of Australia's first official market place, Parramatta
Town Hall celebrated its 125th birthday in 2005.
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> continued roll out and implementation of new software
systems and modules through the Councils Online
program, in partnership with four other NSW Councils.
Parramatta City Council 2005/06 Annual Report