Overview - Parramatta City Council - NSW Government

Snapshot Performance by Measure by Program
City Leadership and Management Program
Great news for callers. 97% of calls were resolved at first point of Customer
Service Centre contact during June 2006, up from 73% in July 2005.
Signs of improvement? 72% of community requests for service were responded
to within our agreed timeframe in June 2006, up from 67% in June 2005.
City Development Program
Worth a visit? 54,270 people visited our Parramatta Heritage and Visitor
Information Centre, up 9% from 49,675 in 2004/05.
Clearer guidelines, happier customers! 79% of users were satisfied or very
satisfied with information we provided about our Land Use Controls.
Roads, Paths, Access and Flood Mitigation Program
Roads need work. 48% of residents were satisfied with the conditions of roads
within the Parramatta LGA, on par with 49% in 2004/05.
Link those cycleways! 58% of residents were satisfied or very satisfied with the
condition of Parramatta’s cycleways, in line with 59% in 2004/05.
Regulatory Program
Good news for short-term parkers. 845 parking patrols were carried out in
June 2006, a 67% increase from 504 in September 2005.
Two year’s hard work pays off. 72 average calendar days for determining DAs
for dwelling in 2005/06, down 23% from 94 days in 2004/05.
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Environment Program
Less waste going to landfill. 20,871 tonnes of dry recyclables and garden waste
were diverted from landfill in 2005/06, a 6% increase on 2004/05’s 19,737
tonnes.
Bush in good hands? 54% of residents were satisfied with Council’s management
of the bushland under its care and control, down from 67% in 2004/05.
Community Care Program
55% of residents were satisfied or very satisfied with Council’s emergency
clean-up response, up from 52% in 2004/05.
Turn on the lights? 51% of residents considered the level of lighting was
appropriate for Parramatta’s streets, down from 54% in 2004/05.
Culture and Leisure Program
Coming back for more. 83% of users surveyed were satisfied or very satisfied
with Council-staged events.
Venues up to scratch. 83% of users surveyed were satisfied or very satisfied
with the quantity and quality of Council-owned/managed recreation facilities
such as pools, parks and halls.
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Snapshot Performance by Measure by Program
05
Parramatta City Council 2005/06 Annual Report